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HP ENVY 17m Laptop PC
HP ENVY 17 Laptop PC
Maintenance and Service Guide

IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2017 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
Bluetooth is a trademark owned by its common to most models. Some features may otherwise using any software product
proprietor and used by HP Inc. under license. not be available on your computer. preinstalled on this computer, you agree to be
NVIDIA is a trademark and/or registered bound by the terms of the HP End User License
trademark of NVIDIA Corporation in the U.S. Not all features are available in all editions of Agreement (EULA). If you do not accept these
and other countries. . Bluetooth is a trademark Windows. This computer may require upgraded license terms, your sole remedy is to return the
owned by its proprietor and used by HP Inc. and/or separately purchased hardware, drivers entire unused product (hardware and software)
under license. Intel and Core are trademarks of and/or software to take full advantage of within 14 days for a full refund subject to the
Intel Corporation in the U.S. and other Windows functionality. Go to refund policy of your seller.
countries. Windows is either a registered http://www.microsoft.com for details.
trademark or trademark of Microsoft For any further information or to request a full
In accordance with Microsoft’s support policy, refund of the price of the computer, please
Corporation in the United States and/or other
HP does not support the Windows 8 or contact your seller.
countries.
Windows 7 operating system on this product or
The information contained herein is subject to provide any Windows 8 or Windows 7 drivers
change without notice. The only warranties for on http://support.hp.com.
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 927450-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 5

Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Locating system information .............................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................................... 23
Equipment guidelines ..................................................................................................... 24
5 Removal and replacement procedures for authorized service provider parts .................................................... 25
Component replacement procedures .................................................................................................................. 25
Base enclosure .................................................................................................................................. 26
Battery ............................................................................................................................................... 28
Display ............................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
Memory .............................................................................................................................................. 35
WLAN module .................................................................................................................................... 37
Optical drive ....................................................................................................................................... 39
Input/output brackets ....................................................................................................................... 41
Fan ..................................................................................................................................................... 43
TouchPad ........................................................................................................................................... 45
USB board .......................................................................................................................................... 48
System board .................................................................................................................................... 50
Heat sink ............................................................................................................................................ 53
Speakers ............................................................................................................................................ 55
Power connector ............................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62
8 Backing up, restoring, and recovering ........................................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63
Using HP Recovery media (select products only) ............................................................................. 63
Using Windows tools ......................................................................................................................... 64
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 65
Restore and recovery ........................................................................................................................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
What you need to know before you get started ............................................................. 65
Using the HP Recovery partition (select products only) ................................................. 66
Using HP Recovery media to recover .............................................................................. 67
Changing the computer boot order ................................................................................ 67
Removing the HP Recovery partition (select products only) ......................................... 67
9 Specifications .............................................................................................................................................. 68
Computer specifications ...................................................................................................................................... 68
Display Specifications (17.3) ............................................................................................................................... 68
vi
Hard drive specifications ..................................................................................................................................... 70
M.2 solid-state drive specifications .................................................................................................................... 71
M.2 solid-state drive specifications .................................................................................................................... 72
M.2 PCIe solid-state drive specifications ............................................................................................................ 73
10 Power cord set requirements ...................................................................................................................... 74

Requirements for all countries ............................................................................................................................ 74
Requirements for specific countries and regions ................................................................................................ 75
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 78
vii
viii
1 Product description
Category Description
Product Name HP ENVY 17m Laptop PC (model numbers 17m-ae001 through 17m-ae199
HP ENVY 17 Laptop PC (model numbers 17-ae001 through 17-ae199
Processors For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001
through 17-ae099
● Intel® Core™ i7-7500U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/ 3 MB L3 cache, Dual 15W
● Intel Core i5-7200U (2.5GHz, turbo up to 3.1 GHz, HDCP 2.2), 2133MHz/ 3MB L3, Dual 15W
For use on computer models with model numbers 17m-ae100 through 17m-ae199 and models 17-ae100
through 17-ae199
● Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/ 8 MB L3, Quad 15W
● Intel Core i5-8250U (1.6 GHz, turbo up to 3.4 GHz), 2400 MHz/ 6MB L3, Quad 15W
Chipset Integrated SoC
Graphics For use on all computer models with internal graphics:
Intel® HD Graphics 620
Hybrid graphics:
through 17-ae199
NVIDIA N17S-G1 (GeForce MX150 ) with up to 2048 MB of dedicated video memory (256 Mx32, GDDR5, x 2
PCs, 1 [email protected])
NVIDIA N17S-G1 (GeForce MX150) with up to 4096 MB of dedicated video memory (256 Mx32, GDDR5, x 4
PCs, 1 [email protected])
Support for HD Decode, DX12, and HDMI
Support for Optimus (discrete only)
Support for GPU Performance Scaling (discrete only)
through 17-ae099
NVIDIA N16S-GTR-S (GeForce 940MX) with up to 2048MB of dedicated video memory (256Mx16, DDR3, x 4
PCs, [email protected])
NVIDIA N16S-GTR-S (GeForce 940MX) with up to 4096MB of dedicated video memory (256Mx16, DDR3, x 8
PCs, [email protected])
Support for HD Decode, DX12, and HDMI
Support for Optimus (discrete only)
Support for GPU Performance Scaling (discrete only)
Panels 16:9 Ultra Wide Aspect Ratio
17.3" FHD WLED AntiGlare (1920x1080) flat-flat (4.2mm) UWVA, eDP1.2 (DBCG)
17.3" FHD WLED AntiGlare (1920x1080) flat-flat (4.2mm) UWVA, eDP1.2 (DBTS)
17.3" UHD WLED AntiGlare (3840x2160) flat-flat (4.2mm) UWVA, eDP1.3+PSR (DBCG)
1
Touch solution with flush glass, multitouch enabled
Support Active Stylus
Memory Two SODIMM slots - Non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support (DDR4-2400 downgrade to DDR4-2133)
Supports up to 16 GB max system memory
8192 MB (4096 MB x 2)
12288 MB (8192 MB +4096 MB)
16384 MB (8192 MB x 2)
Storage Support for all 7.2mm/9.5mm, SATA 2.5" hard drives
Support for next generation form factor (NGFF) M.2 solid-state drive, with SATA/Peripheral Component
Interconnect Express (SATA/PCI)e co-layout port
Support for solid-state drive + hard drive
Support for M.2 solid-state drive (support storage function, assuming solid-state drive >= 128G, Port1)
Accelerometer / hard drive protection support
Single hard drive configurations:
● 1TB (7200) 9.5mm/7mm
Dual storage configurations:
● 128 GB SATA TLC solid-state drive (Value) + 1 TB (7200) hard drive
● 256 GB PCIe NVMe TLC solid-state drive + 1 TB (7200) hard drive
● 256 GB PCIe NVMe Value solid-state drive + 1TB (7200) hard drive
PCIe NVMe TLC M.2 solid-state drive
● 360 GB
● 512 GB
● 1 TB
PCIe NVMe Value M.2 solid-state drive
● 512 GB
Optical drive 9.0mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer Dual
Supports Zero-Power ODD
Supports M-disc
Camera and HP Wide Vision FHD IR Camera - indicator LED & 2x IR LEDs, USB2.0, FHD Hybrid B
microphone
1080p by 30 frames per second
Supports Windows® Hello
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio BANG & OLUFSEN
BANG & OLUFSEN Audio Control
Supports HP Audio Boost 2.0 (with discrete amplifier)
2 Chapter 1 Product description

Dual Speakers
Ethernet Integrated 10/100/1000 NIC
Sensor Accelerometer
Wireless networking Integrated Wireless options with dual antennas (M.2/PCIe):
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported)
Compatible with Miracast-certified devices
External card HP Multi-Format Digital Media Card Reader

expansion
Supports SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card One M.2 slot for SSD

expansion
One M.2 slot for WLAN
Input/Output Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0a (HDR) + HDCP2.2 supporting: up to 4096x2160 @ 60Hz
Headphone/Line-out and Mic-in (combo)
USB type A 3.1 ports on Unit:
3 (2 on the left side; 1 on the right side)
Support HP Sleep & Charge (1 on the right side)
USB type C 3.1 port Gen 1 on Unit (left side):
1 (1 on the left side)
Support data transfer
Support Display Port (DP1.2+ HDCP 2.2 supporting up to 4096x2160 @ 60Hz)
Support HP Sleep & Charge (without BC 1.2)
RJ-45 / Ethernet
AC Smart Pin adapter plug
Keyboard Keyboard:
Full Size Backlit island-style Keyboard with numeric keypad, Pike Silver (15.6”/17.3”)
Touchpad Requirements:
ClickPad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Mechanical Chassis buttons

requirements
Power
LED indicators
Power requirements Battery:
3
3 cell Prismatic battery - 55.8Whr (3S1P, 4835mAh)
Support battery fast charge
AC adapter
Barrel Type:
65W with duckhead and/or duckhead power cords
90W
Power Cord/Duckhead/Duckhead Power Cord:
Duckhead (C5)
1M duckhead power cord w/ tag label (C5)
1M premium power cord w/ tag label (C5)
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled:
Windows 10
Windows 10 Pro
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home PlusEM/SL
For China Market:
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For APJ SEAP Market (EM/SL):
SEAP Windows 10 Home EM/SL
SEAP Windows 10 Home Plus
Serviceability End user replaceable parts:
AC adapter
Raw Panel Replacement
4 Chapter 1 Product description

2 External component identification
Right side
Component Description
(1) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button Releases the optical drive disc tray.
(3) USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and
Charge even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
● Off: The battery is not charging.
(5) Power connector Connects an AC adapter.
Left side
Right side 5
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(4) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(5) USB Type-C port with HP Sleep and Charge When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides high-speed data
transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be

required.
– or –
Connects a DisplayPort device that has a USB Type-C connector,

providing display output.
(6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
(7) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.
(8) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the

computer.
6 Chapter 2 External component identification

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory

card reader.
Left side 7
Display
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light(s) On: One or more cameras are in use.
(3) Internal microphones (2) Record sound.
(4) Camera(s) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Keyboard area
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Lights
Keyboard area 9
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
Button and speakers
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options.
▲ Right-click the Start button, and then select Power

Options.
(2) Speakers Produce sound.
Keyboard area 11
Special keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specific functions when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲ To use an action key, press and hold the key.
Icon Description
Opens the "How to get help in Windows 10" webpage.
Decreases the screen brightness incrementally as long as you hold down the key.

Icon Description
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 13
Bottom
Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during routine operation.

Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
Locating system information 15

3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 15 for
details.
16 Chapter 3 Illustrated parts catalog

Item Component Spare part number
(1) Display assembly (see Display on page 29)
(2) Top cover/keyboard (see Top cover/keyboard on page 58)
(3) TouchPad module 935941-001
(4) TouchPad cable 925459-001
(5) Speakers 925476-001
(6) Power connector (includes cable) 810326-012
(7) USB board
Computer major components 17

Item Component Spare part number
8L 925470-001
10L L02141-001
Cable, USB FFC 928573-001
Cable, USB 925458-001
(8) System board (see System board on page 50)
(9) WLAN module
WLAN Assembly, 11AC+BT INT 7265NV M.2 D1 MOW 901229-855
WLAN Assembly RT CARTIER AC 2X2 924813-855
(10) Memory
SODIMM 4 GB 2400 MHz 1.2v DDR4 862397-855
(11) Solid-state drive (see Solid-state drive on page 33)
(12) Heat sink 925478-001
(13) Fan 925461-001
(14) Hard drive 766644-005
(15) Optical drive 920417-005
(16) Battery 916814-855
(17) Base enclosure 925454-001
Miscellaneous parts
Component Spare part number
AC adapter, 90W 710413-001
AC adapter, 65W 854117-850
Adapter, HP HDMI to VGA 701943-001
Dongle, USB-C to USB-A 833960-001
Pen 910942-001
Hook 933393-001
Power cord, AC line, 1.0 m
For use in North America 213349-015
For use in Europe 213350-014
For use in the United Kingdom 213351-013
For use in Denmark 213353-013
18 Chapter 3 Illustrated parts catalog

Component Spare part number
For use in Switzerland 213354-013
For use in South Africa 361240-007
For use in Israel 398063-008
Power cord, C5, 1.0 m
For use in North America 920689-001
For use in Europe 920689-005
For use in the United Kingdom 920689-006
For use in Denmark 920689-007
For use in Switzerland 920689-009
For use in South America 920689-010
Rubber kit 935940-001
Screw kit 925475-001
Miscellaneous parts 19
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
20 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 21
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 23
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for
authorized service provider parts
CAUTION: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 15 for
details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 25

Base enclosure
Description Spare part number
Base enclosure 925454-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the base enclosure, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the base enclosure:
1. Insert a paper clip(1) to release the optical drive, slide the optical drive out (2), and then remove the
screw (3).
2. Remove the rubber strip (1).

3. Remove 3 screws under the rubber strip (2).
4. Remove 4 screws (3).
26 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Lift the base enclosure (4), and then remove it (5).
Reverse this procedure to install the base enclosure.

Battery
Battery, 3-cell 55Whr 4.8Ah LI LK03055XL-PR 916814-855
replacement
Before removing the battery, follow these steps:

4. Remove the base enclosure (see Base enclosure on page 26)
Remove the battery:
▲ Remove 7 screws (1), and then lift the battery (2) to remove it.
Reverse this procedure to install the battery.
Display
Hinge-up Kit
HU LCD 17.3 FHD AG UWVA (Touch screen) 925547-001
HU LCD 17.3 FHD AG UWVA 935938-001
LCD 17.3 UHD AG UWVA with bezel 935939-001
Hinge covers 933394-001
replacement
Before removing the display panel, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosureBase enclosure on page 26).
5. Remove the battery (see Battery on page 28).
6. Remove the following components:
a. Base enclosure (see Base enclosure on page 26).
b. Battery (see Battery on page 28).
Remove the display assembly:
▲ Remove three screws from each hinge bracket (1), turn the display assembly over (2), and then lift the
display to remove it (e).

Reverse this procedure to replace the display assembly.
Hard drive
Hard drive, 1TB 7200 RPM SATA RAW 9.5mm 766644-005
Cable, hard drive 925456-001
Rubber, sleeve holder 925465-001
replacement
Before removing the hard drive, follow these steps:

Remove the hard drive:
1. Disconnect the hard drive cable from the system board(1).
2. Lift the hard drive cable (2), and then lift the hard drive (3) to remove it.

If it is necessary to disassemble the hard drive:
▲ Remove the hard drive cable (1), remove the plastic hard drive bracket (2), and then lift the hard drive
bracket (3) to remove it.
Reverse this procedure to install the hard drive.
Solid-state drive
Solid-state drive
SSD128 GB 2280 M2 SATA3 Value RS 827560-043
SSD 256 GB 2280 M2 PCIe3x4SS NVMeTLC RS 847109-019
SSD 512 GB 2280 M2 PCIe3x4SS NVMeTLC RS 847110-016
SSD1 TB 2280 PCIe-3x4NVMe TLC 2Side RS 865697-008
SSD 360 GB 2280 PCIe3x4 NVMe TLC RS 917818-010
SSD 256 GB 2280 PCIe NVMe Value RS 933705-001
SSD 512 GB 2280 PCIe NVMe Value RS 933706-001
replacement
Before removing the solid-state drive, follow these steps:

c. Hard drive (see Hard drive on page 31).
Remove the solid-state drive:
1. Remove the Phillips screw (1) that secures the solid-state drive to the system board.

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Memory
Memory
replacement
Before removing the memory, follow these steps:

d. Solid-state drive (see Solid-state drive on page 33).
Remove the memory:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.) .
2. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install the memory.
WLAN module
WLAN module
11 AC+Bluetooth INT 7265NV M.2 D1 MOW 901229-855
RT CARTIER AC 2X2 924813-855
replacement
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:

e. Memory (see Memory on page 35).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips screw (2) that secures the WLAN module to the system board. (The WLAN module
tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Optical drive
ODD DVD-Writer 9.0mm Tray 920417-005
Bracket, ODD left 925464-001
Bracket, ODD right 931742-001
Bezel, ODD 925455-001
replacement
Before removing the optical drive, follow these steps:

f. WLAN module (see WLAN module on page 37).
Remove the optical drive:
▲ Remove 3 screws (1), disconnect the optical drive cable(2), and then slide the optical drive out (3) to
remove it.

If it is necessary to remove the optical drive bracket:
▲ Remove 3 screws (1), and then remove the optical drive brackets(2).
Reverse this procedure to install the optical drive.
Input/output brackets
Bracket, right input/output 925462-001
Bracket, left input/output 925463-001
replacement
Before removing the Input/out brackets, follow these steps:

g. Optical drive (see Optical drive on page 39).
Remove the left input/output bracket:
1. Remove 1 screw (1).

2. Remove 2 screws (2), and then lift the left I/O bracket (3) to remove it.
Remove the right input/output bracket:

▲ Remove 1 screw(1), and then lift the right I/O bracket (2) to remove it.
Reverse this procedure to install the input/output brackets.
Fan
Fan 925461-001
Heat sink 925478-001
replacement
Before removing the fan, follow these steps:

Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove 3 screws (2).

3. Release the fan cable from the routing (3), and then lift the fan (4) to remove it.
Reverse this procedure to install the fan.
TouchPad
TouchPad 935941-001
TouchPad bracket 925466-001
replacement
Before removing the TouchPad, follow these steps:

Remove the TouchPad:
1. Remove 4 screws (1), and then lift the bracket (2) to remove it.

2. Disconnect the TouchPad cable (1), and then release the cable (2).
3. Remove 3 screws (3), and then lift the TouchPad (4) to remove it.
4. Disconnect the TouchPad cable from the system board (1) and the TouchPad (2), release the cable (3),
and then lift the TouchPad cable (4) to remove it.
Reverse this procedure to install the TouchPad.

USB board
USB board, 8L 925470-001
USB board, 10L L02141-001
Cable, USB FFC 928573-001
Cable, USB 925458-001
replacement
Before removing the USB board, follow these steps:

h. System board (see System board on page 50).
Remove the USB board:
1. Disconnect the webcam cable (1) and the USB cable (2) from the system board.
2. Release the cable from the routing (3).
3. Release the USB cable from the tape holding it (4).
4. Remove 1 screw (5).
5. Lift the USB board to remove it (6).
Reverse this procedure to install the USB board.

System board
System board
Discrete graphics 940MX 2 GB i5-7200U 925395-001
Discrete graphics 940MX 2 GB i5-7200U and the Windows operating system 925395-601
Discrete graphics MX150 2 GB i5-8250U 940818-001
Discrete graphics MX150 2 GB i5-8250U and the Windows operating system 940818-601
replacement
Before removing the system board, follow these steps:

Disconnect the following cables from the system board:
1. Panel cable (1)
2. Touch board (2)
3. Webcam cable and USB board cable(3)
4. USB board ribbon cable (4)
5. Backlit cable (75)
6. Keyboard cable (6)
7. Hard drive cable (7)
8. TouchPad cable (8)
9. WLAN antenna cable (9)
10. Speaker cable (10)
Remove the system board:

▲ Remove 6 screws (1), lift the system board (2), and then remove it (3).

Reverse this procedure to install the system board.
Heat sink
Heat sink 925478-001
replacement
Before removing the heat sink, follow these steps:

Remove the heat sink:
1. Remove 7 screws holding the heat sink (1) to the system board.

2. Lift the heat sink to remove it (2).
Thermal material locations are shown as follows:
Reverse this procedure to install the heat sink.
Speakers
Speaker Kit 925476-001
replacement
Before removing the speakers, follow these steps:

Remove the speakers:
1. Remove the tapes holding the speaker cable(1).
2. Release the speaker cable from the routing (2).
3. Release the display cable from the routing (3).

4. Lift the speakers to remove them (4).
Reverse this procedure to install the speakers.
Power connector
Power connector (includes cable) 810326-012
replacement
Before removing the speakers, follow these steps:

Remove the power connector:
1. Disconnect the power connector cable (1).
2. Release the power connector cable from the routing (2).

3. Lift the power connector to remove it (3).
Reverse this procedure to install the power connector.
Top cover/keyboard
The top cover/keyboard spare part kit includes the top cover, keyboard, and keyboard cable.
For use in country or region Spare part number For use in country or region Spare part number
For use in the United States 925477-001 For use in Russia 925477-251
For use in the United Kingdom 925477-031 For use in Romania 925477-271
For use in Germany 925477-041 For use in Belgium 925477-A41
For use in France 925477-051 For use internationally 925477-B31
For use in Italy 925477-061 For use in Slovenia 925477-BA1
For use in Spain 925477-071 For use in Israel 925477-BB1
For use in Portugal 925477-131 For use in Switzerland 925477-BG1
For use in Turkey 925477-141 For use in Canada 925477-DB1
For use in Greece 925477-151 For use in Denmark, Norway, 925477-DH1

Finland, and Sweden
For use in Saudi Arabia 925477-171 For use in the Czech Republic 925477-FL1
and Slovakia
For use in Hungary 925477-211
The top cover/keyboard spare part remains after all other spare parts have been removed.
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 60.
Starting Setup Utility (BIOS) 59

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
60 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 62.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
62 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Using HP Recovery media (select products only)
on page 63. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 64.
● Use Windows tools to create system restore points and create backups of personal information. See
Using Windows tools on page 64.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
● On select products, use the HP Cloud Recovery Download Tool to create a bootable USB flash drive for
your HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select
products only) on page 65.
Using HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
button, select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
Creating recovery media and backups 63

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media using HP recovery manager:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
64 Chapter 8 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool (select products only)
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 65. If you have not already
created recovery media, see Using HP Recovery media (select products only) on page 63.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 65.
● On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 67.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Using HP Recovery media
(select products only) on page 63.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
Restore and recovery 65

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Using HP Recovery media (select products only) on page 63.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Using HP Recovery media (select products only) on page 63.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can find contact information
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the
on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
● Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
● Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
66 Chapter 8 Backing up, restoring, and recovering

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 67.
Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Using HP Recovery media (select products only) on page 63.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 67

9 Specifications
Computer specifications
Metric U.S.
Dimensions
Width 41.6 cm 15.18 in
Depth 28.3 cm 10.15 in
Height (front to back) 2.33 cm .89 in
Weight 2.9 or 3.05 kg (depending on 6.41 or 6.73 (depending on

configuration) configuration)
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.62 A – 90 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Display Specifications (17.3)

Metric U.S.
Dimensions
Width 32.4 cm 12.8 in
Height 19.3 cm 7.6 in
Diagonal 35.56 cm 14.0 in
Brightness 300 nits, 72% color gamut
68 Chapter 9 Specifications
Metric U.S.
300 nits, 95% color gamut
Backlight FHD WLED (1920x1080 flat-flat (4.2mm) UWVA, eDP1.2 (DBCG)
FHD WLED AntiGlare (1920x1080) flat-flat (4.2mm) UWVA, eDP1.2

(DBTS)
UHD WLED AntiGlare (3840x2160) flat-flat (4.2mm) UWVA,

eDP1.3+PSR (DBCG)
Display Specifications (17.3) 69

Hard drive specifications
1-TB*
Dimensions
Height 9.5 mm
Length 100.4 mm
Width 69.9 mm
Weight 110 g
Interface type SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec
Security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms
Average (read/write) 11/13 ms
Maximum 22 ms
Logical blocks 1,953,525,168
Disk rotational speed 7200 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
M.2 solid-state drive specifications
256-GB*
Dimensions
Height 1 mm
Length 50.8 mm
Width 28.9 mm
Weight < 10 g
Interface type ATA-7
Transfer rate
Sequential Read Up to 540 MB/s
Random Read Up to 85K IOPs
Sequential Write Up to 280 MB/s
Random Write Up to 67K IOPs
Ready time, Maximum (to not busy) 1.0 s
Access times
Logical 0.1
Total logical sectors 500,118,192
Operating temperature
Operating 0° to 70°C (32°F to 158°F)
Non-operating -55° to 90°C (-67°F to 194°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
M.2 solid-state drive specifications 71

M.2 solid-state drive specifications
128-GB* 256-GB*
Dimensions
Width 1 mm 1 mm
Length 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm
Weight < 10 g < 10 g
Interface type ATA-7 ATA-7
Transfer rate
Sequential Read Up to 520 MB/s Up to 535 MB/s
Random Read Up to 60K IOPs Up to 97K IOPs
Sequential Write Up to 160 MB/s Up to 515 MB/s
Random Write Up to 34K IOPs Up to 59K IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s
Access times
Logical 0.1 ms 0.1 ms
Total logical sectors 250,069,680 500,118,192
Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)
Non-operating -40° to 85°C (-40°F to 185°F) -40° to 85°C (-40°F to 185°F)
M.2 PCIe solid-state drive specifications
256-GB* 512-GB* 1-TB*
Dimensions
Height 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type ATA-7 ATA-7 ATA-7
Transfer rate
Sequential Read Up to 2150 MB/s Up to 2150 MB/s Up to 2150 MB/s
Random Read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential Write Up to 1260 MB/s Up to 1550 MB/s Up to 1550 MB/s
Random Write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s
Access times
Logical 0.1 0.1 0.1
Total logical sectors 500,118,192 1,000,215,216 1,500,336,388
Operating 0° to 70°C (32°F to 0° to 70°C (32°F to 0° to 70°C (32°F to

158°F) 158°F) 158°F)
Non-operating
-40° to 80°C (-40°F to -40° to 85°C (-40°F to -40° to 85°C (-40°F to
176°F) 185°F) 185°F)
M.2 PCIe solid-state drive specifications 73

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
74 Chapter 10 Power cord set requirements

Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
Requirements for specific countries and regions 75

Country/region Accredited agency Applicable note number
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
76 Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
77
Index
A left side 5 hook, USB-C to USB-A, spare part

AC adapter right side 5 number 18
spare part numbers 18 computer major components 16 HP PC Hardware Diagnostics (UEFI)
AC adapter and battery 5 computer specifications 68 using 61
AC adapter, spare part numbers 18 connector, power 5 HP Recovery Manager
action keys correcting boot problems 67
using 12 D starting 66
airplane mode key 13 display panel HP Recovery media
audio, product description 2 product description 1 recovery 67
audio-out (headphone)/audio-in display specifications 68 using 63
(microphone) jack, identifying 6 DisplayPort HP Recovery partition
identifying USB Type-C 6 recovery 66
B Dongle, USB-C to USB-A, spare part removing 67
backups 63 number 18
base enclosure drive light 6 I
removal 26 input
spare part number 18 E product description 3
spare part numbers 26 esc key, identifying 12 input bracket
battery Ethernet, product description 3 removal 41
removal 28 external card spare part numbers 41
spare part number 18 product description 3 integrated numeric keypad,
spare part numbers 28 identifying 12
BIOS F internal card
determining version 59 fan product description 3
downloading an update 60 removal 43 internal microphones, identifying 8
starting the Setup Utility 59 spare part numbers 18, 43
updating 59 fn key, identifying 12 J
boot order jacks
changing 67 G audio-out (headphone)/audio-in
buttons graphics, product description 1 (microphone) 6
left TouchPad 9 network 6
power 10 H RJ-45 (network) 6
right TouchPad 9 hard drive
removal 31 K
C spare part number 18 keyboard
camera spare part numbers 31 product description 3
identifying 8 specifications 70 keyboard, spare part number 58
product description 2 HDMI port keys
camera light, identifying 8 identifying 6 airplane mode 13
caps lock light, identifying 10 HDMI to VGA adapter, spare part esc 12
chipset, product description 1 number 18 fn 12
components heat sink Windows 12
bottom 14 removal 53
display 8 spare part number 18
keyboard area 9 spare part numbers 53
78 Index
L P serviceability 4
labels pen, spare part number 18 storage 2
serial number 15 ports wireless 3
lights HDMI 6 product name 1
AC adapter and battery light 5 USB 3.x SuperSpeed 6 product name and number,
caps lock 10 USB 3.x SuperSpeed port with HP computer 15
drive 6 Sleep and Charge 5
mute 10 USB Type-C 6 R
power 10 power button, identifying 10 recover
RJ-45 (network) status 6 Power connector options 65
spare part number 17 recovery
M power connector discs 64, 67
M.2 solid-state drive removal 57 HP Recovery Manager 65
specifications 71, 72, 73 spare part numbers 57 media 67
mechanical power connector, identifying 5 starting 66
product description 3 power cord supported discs 64
memory requirements for all countries system 65
removal 35 74 USB flash drive 67
spare part numbers 18, 35 requirements for specific using HP Recovery media 64
memory card reader, identifying 6 countries and regions 75 recovery media
memory card, identifying 6 set requirements 74 creating using HP Recovery
memory module power cord, spare part number 18, Manager 64
product description 2 19 using 63
microphone power lights, identifying 10 recovery partition
product description 2 power requirements, product removing 67
minimized image recovery 66 description 3 regulatory information 15
minimized image, creating 65 processor removal/replacement
model name 1 product description 1 procedures 25
mute light, identifying 10 product description RJ-45 (network) jack, identifying 6
audio 2 RJ-45 (network) status lights,
N camera 2 identifying 6
network jack, identifying 6 chipset 1 rubber kit, spare part number 19
display panel 1
O Ethernet 3 S
operating system, product external card 3 screw kit, spare part number 19
description 4 graphics 1 security cable slot, identifying 6
optical drive input 3 security, product description 4
product description 2 internal card 3 sensor, product description 3
removal 39 keyboard 3 serial number 15
spare part number 18 mechanical 3 serial number, computer 15
spare part numbers 39 memory module 2 serviceability, product description 4
optical drive eject button, microphone 2 slots
identifying 5 operating system 4 memory card reader 6
optical drive, identifying 5 optical drive 2 security cable 6
original system recovery 65 output 3 solid-state drive
output power requirements 3 removal 33
product description 3 processors 1 spare part number 18
output bracket product name 1 spare part numbers 33
removal 41 security 4
spare part numbers 41 sensor 3
Index 79
speaker Windows
removal 55 system restore point 63, 64
spare part numbers 55 Windows key, identifying 12
speakers Windows tools
identifying 11 using 64
spare part number 17 wireless, product description 3
specifications WLAN antennas, identifying 8
computer 68 WLAN module
display 68 removal 37
hard drive 70 spare part numbers 18, 37
M.2 solid-state drive 71, 72, 73
storage
product description 2
supported discs, recovery 64
system board
removal 50
spare part number 18
spare part numbers 50
system information
locating 15
system recovery 65
system restore point
creating 64
system restore point, creating 63
T
top cover, spare part number 58
TouchPad
buttons 9
removal 45
spare part numbers 17, 45
TouchPad cable
TouchPad zone, identifying 9
U
USB 3.x SuperSpeed port with HP
Sleep and Charge, identifying 5
USB 3.x SuperSpeed port,
identifying 6
USB board
removal 48
spare part numbers 48
USB Type-C port, identifying 6
V
vents, identifying 14
W
warranty period 15
80 Index

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HP ENVY 17m Laptop PC

Maintenance and Service Guide

Second Edition: August 2017

First Edition: May 2017

Document Part Number: 927450-002

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 5

3 Illustrated parts catalog .............................................................................................................................. 16

4 Removal and replacement procedures preliminary requirements .................................................................... 20

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

8 Backing up, restoring, and recovering ........................................................................................................... 63

10 Power cord set requirements ...................................................................................................................... 74

HP ENVY 17 Laptop PC (model numbers 17-ae001 through 17-ae199

Chipset Integrated SoC

Graphics For use on all computer models with internal graphics:

Intel® HD Graphics 620

Support for HD Decode, DX12, and HDMI

Support for Optimus (discrete only)

Support for GPU Performance Scaling (discrete only)

Support for HD Decode, DX12, and HDMI

Support for Optimus (discrete only)

Support for GPU Performance Scaling (discrete only)

Panels 16:9 Ultra Wide Aspect Ratio

Touch solution with flush glass, multitouch enabled

Support Active Stylus

Memory Two SODIMM slots - Non-accessible/non-upgradeable

DDR4-2400 Dual Channel Support (DDR4-2400 downgrade to DDR4-2133)

Supports up to 16 GB max system memory

12288 MB (8192 MB +4096 MB)

Storage Support for all 7.2mm/9.5mm, SATA 2.5" hard drives

Support for solid-state drive + hard drive

Accelerometer / hard drive protection support

Single hard drive configurations:

● 1TB (7200) 9.5mm/7mm

Dual storage configurations:

● 128 GB SATA TLC solid-state drive (Value) + 1 TB (7200) hard drive

● 256 GB PCIe NVMe TLC solid-state drive + 1 TB (7200) hard drive

PCIe NVMe TLC M.2 solid-state drive

PCIe NVMe Value M.2 solid-state drive

Optical drive 9.0mm tray load - SATA - Fixed (not modular)

DVD+/-RW Double-Layer Dual

Supports Zero-Power ODD

Supports Windows® Hello

Audio BANG & OLUFSEN

BANG & OLUFSEN Audio Control

Supports HP Audio Boost 2.0 (with discrete amplifier)

2 Chapter 1 Product description

Ethernet Integrated 10/100/1000 NIC

Wireless networking Integrated Wireless options with dual antennas (M.2/PCIe):

Compatible with Miracast-certified devices

External card HP Multi-Format Digital Media Card Reader

Internal card One M.2 slot for SSD

HDMI v2.0a (HDR) + HDCP2.2 supporting: up to 4096x2160 @ 60Hz

Headphone/Line-out and Mic-in (combo)

USB type A 3.1 ports on Unit:

3 (2 on the left side; 1 on the right side)

Support HP Sleep & Charge (1 on the right side)

USB type C 3.1 port Gen 1 on Unit (left side):

1 (1 on the left side)