Dell™ Business Client E-Family

Re-Image How-To Guide

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes
NOTE: A NOTE indicates important information that helps you make better use of
your computer.

____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell Precision, and Latitude are trademarks of Dell
Inc.; Intel, vPro, ProSet, and AMT are registered trademarks of Intel Corporation in the U.S. and other
countries; Microsoft, Windows, Windows XP, MS-DOS and Windows Vista are either trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

December 2008 Rev. A00

Contents

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Supported Operating Systems . . . . . . . . . . 7

3 E-Family New Features and

Image Impact . . . . . . . . . . . . . . . . . . . . . . 9

4 Latest Drivers / Applications and

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . 11

5 Installation Sequence Overview . . . . . . . 13

6 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

7 Recommended Drivers / Applications,

Installation Order . . . . . . . . . . . . . . . . . . 17
Microsoft QFEs . . . . . . . . . . . . . . . . . . . . . . 17

Intel Mobile Chipset . . . . . . . . . . . . . . . . . . . 17

PCMCIA / Smartcard Controller . . . . . . . . . . . . . 17

Intel Storage - Intel Matrix Storage Manager . . . . . 17

 Graphics and Audio . . . . . . . . . . . . . . . . . . . 19

Integrated Wired Network Controller . . . . . . . . . . 19

Dell ControlPoint . . . . . . . . . . . . . . . . . . . . . 20
DCP System Manager . . . . . . . . . . . . . . . . 20
DCP Connection Manager . . . . . . . . . . . . . 22
DCP Security Manager . . . . . . . . . . . . . . . 25

Wireless Network Controller . . . . . . . . . . . . . . 26

Bluetooth (Wireless PAN) . . . . . . . . . . . . . . . . 27

Broadband Wireless Wide Area Network Controller . . 27

Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . 27

Modem (Not applicable to Dell Precision M6400) . . . 28

Intel vPro or AMT (Applicable ONLY to

vPro Configurations) . . . . . . . . . . . . . . . . . . . 28

Touch Screen Digitizer (E6400 ATG only) . . . . . . . . 29

8 Windows Update . . . . . . . . . . . . . . . . . . 31

9 Miscellaneous . . . . . . . . . . . . . . . . . . . . 33
Dell e-Docks (E-Family Docking Stations) . . . . . 33
Webcam . . . . . . . . . . . . . . . . . . . . . . . 33

4 Contents
Overview
The purpose of this document is to detail the required steps for re-imaging
Dell E-Family notebooks with Microsoft® operating systems. Dell Mobile
Precision Workstations™ also support Red Hat® Linux 5.1. This document is
specific to Microsoft operating systems.
Dell E-Family systems ship with MS Windows XP® SP3 or Vista® SP1. These
images include the Dell recommended software stack and settings including
drivers and applications which were tested and validated with the system.
Drivers and applications must be installed on Dell E-Family systems in a
prescribed order to ensure optimal performance. Failure to install drivers and
applications as detailed in this document may result in undesirable
performance.
Dell provides Drivers and Applications that are not included in Microsoft
operating systems. These drivers are required to enable the new technologies
and features of Dell E-Family products. Reinstalled images should be built
starting from a clean OS load and following the steps in this guide. Dell does
not recommend starting from an image built for D-Family products or other
computer systems.
This "How-To" guide applies to the following-Family systems:
• Dell Latitude™
– E4200
– E4300
– E5400
– E5500
– E6400
– E6400 ATG
– E6500
• Dell Precision Mobile WorkStations
– M2400
– M4400
– M6400

Dell Business Client E-Family Re-Image How-To Guide 5

6 Dell Business Client E-Family Re-Image How-To Guide
Supported Operating Systems
The following Microsoft operating systems have been validated for use on
Dell E-Family notebook computers. These operating systems and their
service packs are the latest and most updated releases from Microsoft.
• Microsoft Windows XP Service Pack-3 - 32-Bit
• Microsoft Windows XP Service Pack-3 - 64-Bit
• Vista Service Pack-1 - 32-Bit
• Vista Service Pack-1 - 64-Bit

Dell Business Client E-Family Re-Image How-To Guide 7

8 Dell Business Client E-Family Re-Image How-To Guide
E-Family New Features and Image
Impact
Dell E-Family systems feature new hardware technologies that require a new
software stack, drivers and / or applications. These products are not
compatible with previous images built or installed on non E-Family or
previous Dell products.
Among these new hardware and technologies are:
• Intel® ICH-9M Chipset
• Intel IRRT (Intel Rapid Recovery Technology)
• eSATA
• Intel AMT (Intel Active Management Technology)
• Graphics controller (Intel and nVidia®)
• Display Port
• Network LoM (Intel and Broadcom®)
• Wireless LAN
• Wireless WAN
• Bluetooth® / UWB
• Broadcom Unified Security Hub (USH)
• Contactless smartcard / RFID
• Webcam
• Dell ControlPoint
– System Manager
– Connection Manager
– Security Manager
• Privacy Screen
• Touch Screen Digitizer (Only 6400 ATG)

Dell Business Client E-Family Re-Image How-To Guide 9

10 Dell Business Client E-Family Re-Image How-To Guide
Latest Drivers / Applications and
Utilities
All Dell validated and tested drivers and applications are located on Dell's
support web site (support.dell.com).
• Choose drivers and downloads
• Select Product Model and the Model Number
NOTE: The 32-bit or 64-bit version must be selected

Dell Business Client E-Family Re-Image How-To Guide 11

12 Dell Business Client E-Family Re-Image How-To Guide
Installation Sequence Overview
The list below is a general overview of drivers and applications that must be
installed on Dell E-Family systems in a prescribed order to ensure optimal
performance. Actual system configurations may vary.
• Updated BIOS
• Dell System Software - A compilation of critical Microsoft QFEs updates.
• Intel Chipset - Helps Windows control system board components and
controllers.
• PCMCIA/SmartCard controller - Enables and enhances the
PCMCIA/SmartCard controller.
• Intel Storage - Intel Matrix Storage Manager
• Sound Card - Enables and enhances the audio controller.
• Video Card - Enhances video performance.
• Integrated Wired Network Controller - Enables and enhances the network
controller.
• Dell ControlPoint - DCP:
– DCP System Manager
• DCP All Day Battery Life - ADBL (Requires Dell DCP System
Manager and security driver)
• DCP - Ambient Light Sensor (Requires Dell DCP System
Manager and ALS utility)
– DCP Connection Manager
– DCP - Security Manager (Requires Dell ControlPoint security driver)
• Wireless Network Controller - Enables and enhances the wireless network
controller.
• Bluetooth Module - Enables and enhances the Bluetooth controller.
• Broadband Wireless Wide Area Network Controller
• Touch Pad/Track Stick/Pointer - Enhances the pointing device features.
• Modem - Enables and enhances the modem.
• Intel vPro™ or AMT™ - Enhances System Manageability

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14 Dell Business Client E-Family Re-Image How-To Guide
BIOS
Dell recommends flashing the latest BIOS available to the system. This is
posted on Dell's driver and downloads support web site (support.dell.com),
under BIOS.
Some of the BIOS settings are critical to operating system performance.
These are as follows:
• SATA configuration mode (Applicable to all Dell E-Family Notebook
systems except Dell precision M6400 workstation): To access SATA
configuration mode, select Settings→System Configuration→SATA
Operation.
– Disabled: SATA Controllers are hidden
– ATA: Basic Disk Operation mode, does not require additional storage
driver.
NOTE: eSATA is not functional in this mode.
– AHCI: SATA is configured for AHCI (Advanced Host Controller
Interface) mode, which offers faster performance, eSATA support and
increased battery life. This mode requires an additional storage driver
provided by Dell if an operating system other than those previously
specified is installed on the notebook.
– IRRT (Default): SATA is configured to support IRRT (Intel's Rapid
Recovery Technology), This mode supports AHCI mode features as
well as disk mirroring (RAID-1). IRRT allows data backup and
restoration. This mode requires an additional storage driver provided
by Dell if an operating system other than those previously specified is
installed on the notebook.
NOTE: RAID support requires second hard disk drive.
NOTE: This mode does not apply to E5400 and E5500 E-Family models.
– RAID (Default): Applicable to Dell precision M6400 workstation only
in lieu of IRRT mode. SATA is configured to support RAID. This
mode supports AHCI mode features as well as disk mirroring (RAID-0
and RAID-1). RAID allows data backup and restoration. This mode
requires an additional storage driver provided by Dell if an operating
system other than those previously specified is installed on the
notebook.

Dell Business Client E-Family Re-Image How-To Guide 15

 • If AHCI or IRRT or RAID modes are selected, Intel's Matrix Storage
Manager driver must be installed in conjunction with the installation of
the operating system. See "Intel Storage - Intel Matrix Storage Manager"
on page 17.
• TPM Security: These options enable and configure the Trusted Platform
Module (TPM). If TPM is to be deployed, TPM must be enabled in the
BIOS Setup program. To access TPM Security, select Security→TPM
Security.
– TPM Security:
• Disabled: The BIOS will not turn on the TPM during POST. The
TPM will be non-functional and invisible to the operating system.
• Enabled: The BIOS will turn the TPM during POST, so that it
can be used by the operating system.
– Deactivate (Default) = The TPM will be deactivated and disabled.
– Activate = The TPM will be enabled and activated.
– Clear = The BIOS clears the information stored in the TPM.

16 Dell Business Client E-Family Re-Image How-To Guide

Recommended Drivers /
Applications, Installation Order
For best results, Dell recommends installing drivers / applications in the
following order:

Microsoft QFEs
Dell recommends installing all of the latest available fixes specific to the
system. These are available through the Dell System Software utility posted
on Dell's driver and downloads support web site (support.dell.com) under
System Utilities.

Intel Mobile Chipset

Microsoft operating systems do not include the updated Intel Chipset Mobile
driver for Dell E-Family notebooks. If the operating system has been
reinstalled, the following Intel Chipset driver provided by Dell must be
installed:
• Intel Mobile Chipset driver, found under Chipset on Dell's driver and
downloads support web site (support.dell.com)

PCMCIA / Smartcard Controller

Microsoft operating systems do not include the Ricoh™ R5C8xx Smartcard
controller driver. Install the following driver provided by Dell:
• R5C8xx Ricoh driver, found under Chipset on Dell's driver and downloads
support web site (support.dell.com)

Intel Storage - Intel Matrix Storage Manager

The Intel Matrix Storage Manager (IMSM) driver is required to be installed
on operating systems other than those validated by Dell in AHCI, IRRT, and
RAID SATA modes.
The SATA operation modes are configured in the BIOS. Refer to "BIOS" on
page 15.

Dell Business Client E-Family Re-Image How-To Guide 17

 If the SATA mode is configured in AHCI, IRRT or RAID mode, the IMSM
driver must be installed during the initial operating system installation stages.
The IMSM driver is only available from Dell.
Microsoft operating systems other than those specified at the beginning of
this document do not include this driver. If SATA configuration mode in the
BIOS is set to either AHCI, IRRT or RAID install the following Dell IMSM
driver:
• Intel Matrix Storage Manager driver, found under SATA Drivers on Dell's
driver and downloads support web site (support.dell.com)
Follow these steps to install the IMSM driver:
For Microsoft XP 32-Bit and 64-Bit operating systems:
• Installing the Intel IMSM driver using the Floppy Drive:
– Boot to the Dell Recovery DVD (RDVD) and select Create RAID
driver from the list of items. You will need a floppy disk drive and a
diskette for this selection. The IMSM driver must be on the root of
the A:\
– Once the driver is extracted and stored on the target diskette, boot to
the operating system CD and start the installation.
– In the initial stage of Windows Setup, press <F6> to install the third-
party IMSM SCSI or RAID drivers.
– When prompted, insert the floppy disk containing the IMSM driver
and follow the instructions provided by Windows Setup.
– After reading the floppy disk, select Intel(R) ICH9M-E/M SATA
AHCI Controller if in AHCI mode, or Intel(R) ICH8M-E/ICH9M-
eSATA RAID Controller if in IRRT mode.
For Microsoft Vista 32-Bit and 64-Bit operating systems:
• Installing the Intel IMSM driver after the installation of the operating
system:
– Boot to the operating system DVD, and start the installation.
– After completing the OS installation, insert the Dell RDVD.
– Select the IMSM driver and follow the installation procedure.
If Intel Rapid Recovery or RAID Technologies is to be used, ensure the
following:

18 Dell Business Client E-Family Re-Image How-To Guide

 • SATA operation mode in the BIOS is set to IRRT (applies to specific E-
Family models except M6400), and set to RAID (applicable to Dell
Precision M6400 only)
• Microsoft operating system was installed under IRRT or RAID mode, and
the latest Intel Storage IMSM driver is installed
• Install the following Intel IMSM application provided by Dell:
– Intel Matrix Storage Manager Application

Graphics and Audio

Audio drivers under XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-Bit must
be installed prior to installing the graphics driver. This applies to both Intel
and nVidia graphics solutions.
Microsoft operating systems do not include the audio driver recommended by
Dell, so you must install the following driver:
• IDT 92HDxxx HD Audio driver, found under Audio on Dell's driver and
downloads support web site (support.dell.com)
Microsoft operating systems include the VGA graphics drivers only. For
optimum graphics performance, Dell recommends installing the Dell
graphics driver applicable to your system.
• For Intel Graphics - GM45 / GEE45 / GS45 offerings (available on all E-
Family Latitude systems)
– GM45/GE45/GS 45 Integrated graphics driver, found under Video on
Dell's driver and downloads support web site (support.dell.com)
• For nVidia Graphics solution
–Quadro™ NVS 160M driver, found under Video on Dell's driver and
downloads support web site (support.dell.com), (available on E6400,
E6500, M2400 and M4400)
– Quadro FX 2700M / 3700M, found under Video on Dell's driver and
downloads support web site (support.dell.com) (available on M6400)

Dell Business Client E-Family Re-Image How-To Guide 19

 Integrated Wired Network Controller
Broadcom (E5400, E5500, and M6400 Products Only)
• Microsoft operating systems XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-
Bit do not provide native support for the Broadcom 57xx Gigabit LoM
device. Install the following Dell driver for network connectivity:
– Broadcom 57XX Gigabit Integrated Controller driver, found under
Network on Dell's driver and downloads support web site
(support.dell.com)
Intel (E4200, E4300, E6400, E6500, and M2400 and M4400 Products Only)
• Microsoft operating systems XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-
Bit do not provide native support for the Intel 825xx Gigabit LoM device.
Install the following Dell driver for network connectivity:
– 825xx Gigabit Platform LAN Network device, found under Network
on Dell's driver and downloads support web site (support.dell.com)

Dell ControlPoint
Dell ControlPoint is a Dell developed modular application providing access
via a single interface to system settings for power management, displays and
devices, connections, security and system information. The solution consists
of three independent modules described below and are available only from
Dell at support.dell.com under Applications.

DCP System Manager

Dell ControlPoint System Manager module provides a complete set of power
management configuring and alerting capabilities:
• Battery Status
• Power Scheme and Sleep Mode
• Display and Devices
• Keyboard Backlighting and Hotkeys
• Extended Battery Life / All Day Battery Life
To enable features offered on Dell E-Family through Dell DCP System
Manager, install the following application:

20 Dell Business Client E-Family Re-Image How-To Guide

 • Dell ControlPoint System Manager Application
For All Day Battery Life feature (ADBL), install the following Dell
ControlPoint components offered by Dell in addition to the System Manager
Module:
• Dell ControlPoint System Security Manager driver
• Dell ControlPoint System Manager XML file
For Ambient Light Sensor (ALS), install the following Dell Ambient Light
Sensor Utility component of Dell ControlPoint in addition to the System
Manager Module. This component is applicable to Vista 32-Bit and 64-Bit
only, and is not required for XP 32-Bit and 64-Bit
• Dell Ambient Light Sensor Utility
The following table summarizes the Dell ControlPoint System Manager
features offered on E-Family and the status of these features if the System
Manager is not installed

Table 7-1. Dell ControlPoint System Manager Features

Feature DCP Manager 1.0 or Without DCP System

1.1 Installed Manager (Native
Operating System)
Power Manager User profiles Yes Yes
View battery manufacturer info Yes No
Battery health info Yes Thru BIOS
Battery charge enable/disable Yes Yes
status
Network card power Yes No
management
Extended battery life/ All Day Yes No
Battery Life (ADBL)
Display Settings Inactive display and system Yes No
timeouts when activating an
external display using Fn+F8
Function Keys Fn+F2 to enable Battery Yes No
Charge Disable
Fn+F3 to launch DCP with Yes No
Battery Status

Dell Business Client E-Family Re-Image How-To Guide 21

 Table 7-1. Dell ControlPoint System Manager Features
Feature DCP Manager 1.0 or Without DCP System
1.1 Installed Manager (Native
Operating System)
Fn+F7 to enable/ activate Yes No (in case none
DCP of other DCP
modules installed)
Fn+F8 to switch between Yes Yes (No screen
displays pop-up display)
Hot Key User hot key customization Yes No
customization ability (also Fn+D
functionality which is set to
toggle display by default)
Keyboard backlighting Keyboard backlighting options Yes Yes
(to be able to set the intensity,
inactive timeout values, and
input triggers)
Feedback through on screen Yes No
display
Brightness Ability to adjust Brightness Yes Yes
Level
Feedback through on screen Yes No
display
ALS Ability to enable/ disable ALS Yes Yes
Feedback through on screen Yes No
display
Privacy Panel (Fn+E) - Applicable only for nVidia Yes No
discrete graphics

DCP Connection Manager

Dell ControlPoint Connections Manager module provides a complete
communications management environment (currently only supports Dell
Wireless LAN cards).
• Allow the user to create multiple mobile profile settings
• Ability to create, export, and import user defined usage profiles
• System custom configuration
• Execute comprehensive diagnostics and troubleshooting

22 Dell Business Client E-Family Re-Image How-To Guide

It also provides the capability to enable or disable any of the radios on the
notebook, such as Wi-Fi, Bluetooth GPS, UWB, and mobile broadband.
To enable features offered on Dell E-Family thru Dell DCP Connection
Manager, install the following application:
• Dell ControlPoint Connection Manager Application
The following table summarizes the Dell ControlPoint Connection Manager
features offered on E-Family and the status of these features if the
Connection Manager is not installed:

Table 7-2. Dell ControlPoint Connection Manager Features

Feature DCP Connection Without DCP Connection Manager, Without DCP

Manager 1.0 or and Controller’s Drivers and Apps Connection Manager
1.1 Installed Installed and Without
Controller’s Drivers
and Apps (Native
Operating System)
Airplane Mode Yes No No
Broadcom Gigabit Yes Yes Yes
LAN
Dell Wireless WLAN Yes Yes with Intel ProSet™ or Dell Yes with Wireless
1397, Dell Wireless Wireless Client Utility (DCU) Zero Configuration
WLAN 1510 (WZC)
Intel Wireless LAN No (v. 1.0/ Yes Yes with Intel ProSet or Dell Yes with Wireless
5100 and 5300 (v1.1) Wireless Client Utility (DCU) Zero Configuration
(WZC)
Connection Logs Yes Yes with Intel ProSet or Dell No
Wireless Client Utility (DCU)
Connection Status Yes Yes with Intel ProSet or Dell No
Wireless Client Utility (DCU)
Conexant™ HDA Yes Yes Yes
D330 MDC v.92
Modem
Device Status Yes Yes with Intel ProSet or Dell No
Wireless Client Utility (DCU)
Diagnostics Yes Yes with Intel ProSet or Dell No
Connection based and Wireless Client Utility (DCU)
Hardware based

Dell Business Client E-Family Re-Image How-To Guide 23

 Table 7-2. Dell ControlPoint Connection Manager Features
Feature DCP Connection Without DCP Connection Manager, Without DCP
Manager 1.0 or and Controller’s Drivers and Apps Connection Manager
1.1 Installed Installed and Without
Controller’s Drivers
and Apps (Native
Operating System)
Disconnect on Yes Yes with Intel ProSet or Dell No
Ethernet WLAN Wireless Client Utility (DCU)
Disconnect on Yes Yes with Intel ProSet or Dell No
Ethernet WWAN Wireless Client Utility (DCU)
Dell Wireless 5530 Yes No No
HSPA Mini-Card
GPS Novatel™/ Yes Yes with Dell Mobile Broadband No
Ericsson® Client Utility (DMBCU) for
5720 EVDO (from Novatel)
No for 5530 HSPA (from
Ericsson®)
Hardware Radio Yes Yes in the BIOS Yes in the BIOS
Switch
Import/Export Profiles Yes Yes with Intel ProSet or Dell No
Wireless Client Utility (DCU)
Intel 825xx Gigabit Yes Yes Yes
Location Profiles Yes No No
Network Status Yes Yes with Intel ProSet or Dell Yes
Details Wireless Client Utility (DCU)
Dell Wireless Mobile Yes Yes with Dell Mobile Broadband No
Broadband 5720 Client Utility (DMBCU) for
MiniCard 5720 EVDO (from Novatel)
Profile Management Yes Yes with Intel ProSet or Dell No
Wizard Wireless Client Utility (DCU)
SMS Text Messaging Yes Yes with Dell Mobile Broadband No
Client Utility (DMBCU) for
5720 EVDO (from Novatel)
No for 5530 HSPA (from
Ericsson)
SSO Prelogon Yes Yes with Intel ProSet or Dell No
(Windows XP only) Wireless Client Utility (DCU)

24 Dell Business Client E-Family Re-Image How-To Guide

Table 7-2. Dell ControlPoint Connection Manager Features
Feature DCP Connection Without DCP Connection Manager, Without DCP
Manager 1.0 or and Controller’s Drivers and Apps Connection Manager
1.1 Installed Installed and Without
Controller’s Drivers
and Apps (Native
Operating System)
Status Logs Yes Yes with Intel ProSet or Dell No
Wireless Client Utility (DCU)
Troubleshooting FAQ/ Yes Yes with Intel ProSet or Dell No
Web Links Wireless Client Utility (DCU)
View Available Yes Yes with Intel ProSet or Dell No
Networks and Site Wireless Client Utility (DCU)
Monitor
VPN Enforcement Yes Yes with Dell Mobile Broadband No
Client Utility (DMBCU) for
5720 EVDO (from Novatel)
Wi-Fi Catcher Yes Basic Mode Only Basic Mode Only

DCP Security Manager

Dell ControlPoint Security Manager module provides access to
authentication, encryption, fingerprint readers and smartcard technologies:
• Obtain Security Status
• Manage Logins and Passwords
• Manage Data Protection
Microsoft operating systems do not have the desired drivers / applications
necessary for the security functions offered on E-Family. Install the following
components that are required to enable the security feature stack on E-
Family:
• Dell ControlPoint Security Manager driver
– The driver will install the device driver for the security devices
installed in the Dell E-Family notebook computer. In addition it will
install Microsoft Net framework 2.0 SP1 and any relevant MS QFEs
required to allow these security devices to operate correctly
– The driver supports the following Security devices:
• Broadcom Trusted Platform Module

Dell Business Client E-Family Re-Image How-To Guide 25

 • Atmel® Trusted Platform Module
• STMicroelectronics® Trusted Platform Module
• Winbond™ Trusted Platform Module
• O2Micro® Smart Card Reader
• Dell Smart Card Keyboard
• UPEK TouchChip® Fingerprint Reader
• Authentec® Fingerprint Reader
• Broadcom Unified Security Hub
• Vista Storage driver update (for ATAPI.SYS)
• Security Software Stack:
– For these security devices to function and interface on E-Family
notebooks. Install the appropriate software stack (Applications and
Utilities)
– The security software stack can be obtained thru one of the two
options:
• Dell ControlPoint Security Manager Application that is offered to
E-Family Customers through Dell's support website
(support.dell.com)
• Third party security software specific to the customer's
environment. Dell does not provide 3rd party security software.

Wireless Network Controller

Microsoft XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-Bit operating systems
do not provide native support for WLAN controllers featured in Dell E-
Family systems. To obtain wireless network functionality, install the Wireless
LAN device driver applicable to the WLAN devices installed in the notebook
computer, found under Network on Dell's driver and downloads support web
site (support.dell.com):
• Intel WiFi Link 5300
• Intel WiFi Link 5100
• Intel WiFi Link 5000
• Wireless WLAN 1397

26 Dell Business Client E-Family Re-Image How-To Guide

 • Wireless WLAN 1510

Bluetooth (Wireless PAN)

Microsoft XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-Bit operating systems
do not support the Bluetooth controllers featured on E-Family systems. To
obtain Bluetooth functionality, install the associated Bluetooth device driver,
found under Network on Dell's driver and downloads support web site
(support.dell.com):
• Wireless 370 Bluetooth Minicard
• Wireless 410 BT + UWB Minicard

Broadband Wireless Wide Area Network

Controller
Microsoft operating systems XP 32-Bit and 64-Bit, and Vista 32-Bit and 64-Bit
do not provide native support for the broadband Wireless WAN controllers
featured in Dell E-Family systems. To obtain broadband functionality, install
the Broadband device driver applicable to the wireless WAN devices installed
in the system and to the service carrier you have a contract with, found under
Communication on Dell's driver and downloads support web site
(support.dell.com):
• Wireless 5530 HSPA
• Wireless 5720 - TELUS® Mobile Broadband
• Wireless 5720 - Sprint® Mobile Broadband
• Wireless 5720 - VZW® Mobile Broadband

Touchpad
Microsoft XP 32-bit and 64-bit, and Vista 32-bit and 64-bit operating systems
do not include the Dell touchpad driver. Install the following driver provided
by Dell:
• Dell Touchpad / Pointing Stick, found under Input Device Drivers on
Dell's driver and downloads support web site (support.dell.com)

Dell Business Client E-Family Re-Image How-To Guide 27

 Modem (Not applicable to Dell Precision M6400)
Microsoft XP 32-bit and 64-bit, and Vista 32-bit and 64-bit operating systems
do not include the Conexant modem driver. Install the following driver
provided by Dell:
• Conexant D330,HDA,MDC,v.92,modem found under Communication
on Dell's driver and downloads support web site (support.dell.com)
NOTE: If Dell ControlPoint Connection Manager module is installed, the Conexant
modem driver does not need to be installed

Intel vPro or AMT (Applicable ONLY to vPro

Configurations)
Intel Active Management Technology (Intel AMT) allows users to easily
manage networked computers to:
• Discover computing assets on a network
• Remotely repair systems even after operating system failures
• Protect networks from incoming threats while easily keeping software up to
date
Ensure that the following drivers provided by Dell are being installed prior to
installing the AMT drivers:
• Intel Mobile Chipset driver
• Intel 825xx Gigabit Platform LAN Network Device
• Wireless WLAN driver
Microsoft XP 32-Bit and 64-Bit, and Vista 32-bit and 64-bit operating systems
do not include the AMT drivers. Therefore install the following AMT related
drivers provided by Dell, found under Chipset on Dell's driver and downloads
support web site (support.dell.com):
• Intel AMT HECI
• Intel AMT SOL/ LMS

28 Dell Business Client E-Family Re-Image How-To Guide

Touch Screen Digitizer (E6400 ATG only)
Microsoft XP 32-bit and 64-bit, and Vista 32-bit and 64-bit operating systems
do not include the Digitech digitizer driver and application. Install the
following drive and app provided by Dell, found under Input Device Drivers
on Dell's driver and downloads support web site (support.dell.com):
• Digitech Touchscreen driver - E6400ATG

Dell Business Client E-Family Re-Image How-To Guide 29

30 Dell Business Client E-Family Re-Image How-To Guide
Windows Update
Dell recommends performing Microsoft Windows updates to ensure latest
security, reliability and compatibility updates are installed. These updates can
be downloaded from update.microsoft.com.

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Miscellaneous
Dell e-Docks (E-Family Docking Stations)
Dell E-Family docking stations are architected differently than previous
generations of Dell docking stations.
To enhance Plug And Play performance E-Family products no longer require a
docking profile

Webcam
The Dell E-Family Webcam driver enables the built-in system digital camera.
Install the following driver provided by Dell:
• Creative Labs Integrated Webcam driver, found under Input Device
Drivers on Dell's driver and downloads support web site
(support.dell.com)
• For video capturing / streaming features, install webcam software available
from a variety of third party providers and as freeware.

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34 Dell Business Client E-Family Re-Image How-To Guide