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    Training/Workshop Report (TWR) : L&D Activity Title / Initiated & Conducted by Date/s Venue

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    Ana Carla de Castro
    This document summarizes Joanalyn A. De Castro's participation in an online lecture on the patient journey at IMCU. The objectives were to improve therapeutic communication between healthcare workers and patients/relatives. Key learnings included understanding the patient journey from emergency room to discharge, making patients comfortable, introducing oneself, educating relatives, and providing compassionate nursing care. De Castro plans to apply these learnings by continuing to handle patient care with empathy through their hospital experience.

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    Training/Workshop Report (TWR) : L&D Activity Title / Initiated & Conducted by Date/s Venue

    Uploaded by

    Ana Carla de Castro
    65 views2 pages
    This document summarizes Joanalyn A. De Castro's participation in an online lecture on the patient journey at IMCU. The objectives were to improve therapeutic communication between healthcare workers and patients/relatives. Key learnings included understanding the patient journey from emergency room to discharge, making patients comfortable, introducing oneself, educating relatives, and providing compassionate nursing care. De Castro plans to apply these learnings by continuing to handle patient care with empathy through their hospital experience.

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    Imcu Patient Journey

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    This document summarizes Joanalyn A. De Castro's participation in an online lecture on the patient journey at IMCU. The objectives were to improve therapeutic communication between healthcare workers and patients/relatives. Key learnings included understanding the patient journey from emergency room to discharge, making patients comfortable, introducing oneself, educating relatives, and providing compassionate nursing care. De Castro plans to apply these learnings by continuing to handle patient care with empathy through their hospital experience.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    65 views2 pages

    Training/Workshop Report (TWR) : L&D Activity Title / Initiated & Conducted by Date/s Venue

    Uploaded by

    Ana Carla de Castro
    This document summarizes Joanalyn A. De Castro's participation in an online lecture on the patient journey at IMCU. The objectives were to improve therapeutic communication between healthcare workers and patients/relatives. Key learnings included understanding the patient journey from emergency room to discharge, making patients comfortable, introducing oneself, educating relatives, and providing compassionate nursing care. De Castro plans to apply these learnings by continuing to handle patient care with empathy through their hospital experience.

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    © All Rights Reserved
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    of 2

    TRAINING/WORKSHOP REPORT (TWR)

    Level 2 Evaluation
    (To be accomplished by the participant/employee and submitted to the Training Office & HRD, within 7 days
    after the completion of any L&D Activity)

    FORMAL: [ ] Workshop/Training [ ] Seminar/Symposium [ ] Post-Graduate Course [ ]


    Convention    
    [ ] Lectures [ ] Orientation [ ] Others      
    INFORMAL: [ ] Coaching/Mentoring [ ] Work Shadowing/Buddy System    
    [ ] Job Rotation/Cross Training [ ] Others _ Online Lecture            

    Name of Employee: JOANALYN A. DE CASTRO Date: October 19, 2020

    Position: Nursing Attendant II Department / Division: NURSING DIVISION

    L&D Activity Title / Initiated & Conducted by


    IMCU PATIENT JOURNEY / Conducted by: Ms. Carmela Obayan
    Date/s Venue
    October 12, 2020 WEBINAR

    L&D Activity Objectives/Outcomes

    The objectives for me is to have a therapeutic communication between the health workers and the
    patient / relatives. The outcomes of this patient journey cascading is to make our patients recovered in
    their illness and acknowledge their anxiety and worries by having a good patient care.

    L&D Activity Learning Highlights


    Cite at least 3 things you learned from the L&D Activity

    Patient Journey from Emergency Room up to discharge. Upon receiving patients make them in a
    comfortable position, greet them and introduce yourself and explain the reason why they are in
    a non – covid area or Covid area. Reassure the patient and the relatives that you and the other
    health care team will do their best. Educate the relatives regarding financial matter through the
    help of Medical Social Services. And most of all provide appropriate Nursing Care with
    Compassion and Empathy. Let them feel the ALAGANG RIZALMED.
    LEARNING ACTION PLAN & COMMITMENT
    What specific action/s, behavior/s, or output/s will you do after the L&D Activity that will contribute to the organization?
    (i.e. re-Echo, create a presentation, improve reports/process related to the obtained learning, others.)
    Provide specific details of the physical, monetary or human resources required to successfully implement your Action Plan/s.

    This Patient Journey cascading made us more knowledgeable in handling patient care through physical,
    moral, behavioural, and spiritual aspect. The quality of good patient care is not measure by treating them
    by giving medications but also giving them with empathy through their experienced in staying at Rizal
    Med.

    NOTE: Attach an additional sheet if necessary

    Prepared by: Noted by:


    (Participant/Employee) (Immediate Supervisor)

    Signature
    Printed Name JOANALYN A. DE CASTRO MARIA WENITA C. MANLAPID
    Designation NURSING ATTENDANT II IMCU- UNIT MANAGER
    Date  10/19/2020 10/19/2020

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