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    Krizzi Eve Garcia

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    Krizzi Dizon Garcia
    Krizzi Eve Garcia is filing a complaint against Anytime Fitness University Belt Branch for unprocessed refunds of her monthly membership fees. Anytime Fitness had closed in March 2020 due to quarantine but charged Garcia 2,300 pesos for September and October 2020 without notifying her that the branch had reopened. Garcia is requesting assistance to resolve the issue and obtain a refund as she was not residing in Manila during the time period in question due to quarantine restrictions.

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    Krizzi Eve Garcia

    Uploaded by

    Krizzi Dizon Garcia
    87 views6 pages
    Krizzi Eve Garcia is filing a complaint against Anytime Fitness University Belt Branch for unprocessed refunds of her monthly membership fees. Anytime Fitness had closed in March 2020 due to quarantine but charged Garcia 2,300 pesos for September and October 2020 without notifying her that the branch had reopened. Garcia is requesting assistance to resolve the issue and obtain a refund as she was not residing in Manila during the time period in question due to quarantine restrictions.

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    Krizzi Eve Garcia is filing a complaint against Anytime Fitness University Belt Branch for unprocessed refunds of her monthly membership fees. Anytime Fitness had closed in March 2020 due to quarantine but charged Garcia 2,300 pesos for September and October 2020 without notifying her that the branch had reopened. Garcia is requesting assistance to resolve the issue and obtain a refund as she was not residing in Manila during the time period in question due to quarantine restrictions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    87 views6 pages

    Krizzi Eve Garcia

    Uploaded by

    Krizzi Dizon Garcia
    Krizzi Eve Garcia is filing a complaint against Anytime Fitness University Belt Branch for unprocessed refunds of her monthly membership fees. Anytime Fitness had closed in March 2020 due to quarantine but charged Garcia 2,300 pesos for September and October 2020 without notifying her that the branch had reopened. Garcia is requesting assistance to resolve the issue and obtain a refund as she was not residing in Manila during the time period in question due to quarantine restrictions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    Krizzi Eve Garcia

    San Lorenzo St., St. Benedict Subd.


    City of San Fernando, Pampanga
    2000

    January 14, 2021

    THE DIRECTOR
    FAIR TRADE ENFORCEMENT BUREAU
    DTI Fair Trade Enforcement Bureau (FTEB)
    UPRC Building 315 Sen. Gil J. Puyat Ave.,
    1200 Makati City, Philippines

    Dear Sir,

    Good day.
    I am writing this letter to formally file a complaint against Anytime Fitness University Belt
    Branch located in Sampaloc, Manila. This complaint is filed due to unprocessed refunds
    regarding my monthly membership.
    Since March 17, 2020, it was announced by Anytime Fitness via email that it will be closed
    indefinitely due to the implemented quarantine by the government. Attached herewith is the
    email I received on my inbox (see item 1 enclosed). All accounts were frozen which means there
    were no charges made on the credit card. However, after several months, on October 08, 2020
    and November 08, 2020, billing statements from the bank came and showed that Anytime
    Fitness charged me 2,300 pesos for the month of September and October (see item 2 & 3
    enclosed). This was unacceptable given that I did not receive any notification from the branch
    that they re-opened since September which should have given me a heads-up that they will start
    charging monthly memberships again. Also, I was not residing in Manila at that time because I
    went home to my home province since quarantine was implemented and universities have shut
    down. During this time, I also happened to fall within the quarantine age restrictions. As per
    IATF guidelines, only ages 21-60 years old were allowed to leave homes. It was only until
    October 15, 2020, that age restrictions were eased. With these reasons, I was not able to use my
    membership on these said months.
    On November 25, 2020, I reached out to my home branch via email to inquire about my
    membership since I was worried they were already deducting monthly dues to my mom’s credit
    card. They replied that they were open since September and were already charging monthly
    membership dues. They asked me to file a suspension form to freeze my account from December
    to February. I filled the form since I was worried they would charge me again. On December 09,
    2020, I personally contacted the branch. I explained my reasons and asked for refunds and
    cancellation but they said that they will get back to me. However, a month has already passed
    and I was still not able to get a response from them. I would like to be assisted with this issue
    regarding my refund.
    You may contact me through my email, [email protected] or my contact number
    09294864335. I look forward to your reply and a resolution to my complaint.
    Respectfully yours,
    Krizzi Eve Garcia
    Enc. 1: Email received last March 17, 2020
    Enc. 2: Email received last October 05, 2020
    Enc. 3: Billing statement from Citibank last October 08, 2020
    Enc. 3: Billing statement from Citibank last November 08, 2020

    Enc 4: Government issued ID of complainant

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