Assessment

Task 3
Develop and use emotional
intelligence
BSBLDR511

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 Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I have read and understood the assessment requirements for this unit
 I understand the rights to re-assessment
 I understand the right to appeal the decisions made in the assessment

Unit Title : EMOTIONAL INTELLIGENCE

Unit Code: BSBLDR511

Student name

Student ID
number
Student Date
signature
3 23/07/2020
Task Number

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 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

DNS
Did the student satisfactorily:
The student has satisfactorily completed and ☒ ☐ ☐
submitted the following:

Addressing of the Case Study

Demonstrated ability to: ☒ ☐ ☐

 Identify opportunities to utilise emotional

intelligence to increase team performance in
line with organisational objectives
 Encourage a positive, inclusive emotional
climate in the workplace
 Use the strengths of workgroup members to
achieve team and/or organisational
objectives
 Develop a plan for identifying and
responding appropriately to a range of
cultural expressions of emotions
 Apply techniques to demonstrate flexibility
and adaptability in dealing with others

This is evidenced by:

Addressing of the Case Study

Task Outcome: Satisfactory ☒ Not Yet Satisfactory ☐

Student Name:
Maja Chagorska
Assessor Name:

Assessor Signature:

Date: July 2020

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 Table of Content

Student Declaration................................................................................................................................................2
Task 3 – Utilise emotional intelligence to maximise team outcomes.................................5
Task 3.1 Case Study................................................................................................................................................7

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 Task 3 – Utilise emotional intelligence to maximise team
outcomes

Task summary and instructions

What is this This task is a Case Study.

assessment task
about? Read the Case Study and address it to demonstrate that you can
utilise emotional intelligence to maximise team outcomes

It has been designed to evaluate your ability to:

 Identify opportunities to utilise emotional intelligence to

increase team performance in line with organisational
objectives
 Encourage a positive, inclusive emotional climate in the
workplace
 Use the strengths of workgroup members to achieve team
and/or organisational objectives

You are required to address the following:

 Task 3.1 Case Study
o Address the Case Study as instructed

What do I need to do  submit the completed assessment tasks, according to instructions,

to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.

Specifications You must deliver/participate in:

 NA

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RTO Provider: 91153 - CRICOS Code: 02672K
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 Task summary and instructions

You must submit to GOALS

 Complete addressing of Case Study

Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures provided in a separate folder
• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:
for?
o utilise emotional intelligence to maximise team outcomes
o Use analytical skills to understand the skills, weaknesses and
strengths of the team
o Consider cultural difference that may impact on team
performance
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.

Procedures

1. Review the assessment scenario, the business documentation, including policies and
procedures provided in a separate folder.

2. Read the Case Study.

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 Procedures

3. Understand the objectives of the Manager and how they align to organisational objectives

4. Analyse and evaluate the strengths, weaknesses, skills and personalities of the team
members.

5. Consider cultural differences.

6. Address the scenario as instructed.

Complete the following activities:

Task 3.1 Case Study

This task is a Case Study. Read the scenario below:

You are a Manager in a logistics company (AXYZ Pty Ltd) that is undertaking an extensive change
management intervention to:

 Introduce a new software to manage the global logistics network

 Review operational processes along the supply chain to increase productivity in Australia by
20% at the end of the intervention

 Train existing staff in Australia on the new software and processes

 Improve the organisational culture to be more result-focused and to create a work

environment that celebrates and values diversity in the workplace

Your change management team comprises of personnel from the company and staff that has been
employed under flexible work arrangements to support the intervention.

The team has been assembled to support your work in:

 Planning the intervention

 Implementing, coordinating and monitoring the intervention

 Managing the team

 Stakeholder management (reporting to and consulting with all key stakeholders)

The team comprises of:

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  Sam Black, risk manager, contracted for the change management intervention. He works
three days per week in your head office and two days remotely.

 Helen White, HR specialist, from the company assigned to your team full time.

 Marco Verde, an expert in logistics, from the Italian division of the company, transferred to
the head office in Australia for the duration of the intervention. Full time.

 Akiko Ki, quality management officer, from the Japanese office, expert in quality
management. Assigned full time to the team.

 David Purple, an administrator, contracted through a temp agency for the duration of the
program. Part-time 3 days/week.

 Jada Red, IT specialist and business analyst consultant, from the company and assigned part-
time to the team (2 days/week).

The key characteristics of the individual team members are presented in the table below:
personality

Work EI assessment
personality
experience/role
MBTI
DiSC
and pattern

Sam Black 20 years’ D ENTJ

experience in risk
Result- Self-awareness -Good
management. He
oriented
has worked in Self-Regulation
different -Excellent
countries.
Motivation -Excellent

Empathy -Poor

Social Skills -Average

Helen White She has worked S ENFP Self-awareness -

with the company Average
Agent
from day one.
Self-Regulation -Average
She has never left
Australia. Motivation - Good

Empathy -Good

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 personality
Work EI assessment

personality
experience/role

MBTI
DiSC
and pattern
Social Skills -Good

Marco Verde 15 years’ S ISTJ

experience in his
Specialist Self-awareness -Poor
field, he worked
mostly in western Self-Regulation -
Europe. Average

Motivation -Average

Empathy - Poor

Social Skills - Poor

Akiko Ki 6 years’ C ISFP

experience in
Perfectionist Self-awareness - Poor
quality
management. Self-Regulation - Poor
This is her first Motivation - Average
time out of
Japan. Empathy - Average

Social Skills - Good

David Purple This is his first I ENFP

work experience
Persuader Self-awareness -Good
after completing
Uni. Self-Regulation - Good

Motivation -Good

Empathy -Average

Social Skills -Excellent

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RTO Provider: 91153 - CRICOS Code: 02672K
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 personality
Work EI assessment

personality
experience/role

MBTI
DiSC
and pattern
Jada Red She has been C INTP
working for the
Objective Self-awareness -Good
company for only
thinker
6 months. Self-Regulation -Good

Motivation -Good

Empathy - Poor

Social Skills - Poor

Review the profile and work experience of each team member and, in the form of personal planning
notes, address all the following points:

 Provide an overall assessment of each team member based on their profile and work
experience. Address all the following points:

o How can you use their individual strengths, and manage their personal weaknesses to
achieve work outcomes?

o How could they or may not perform?

o How could you use their emotional intelligence skills to help the work performance in the
team?

Team Member Assessment (50-100 words/team member)

Sam Black Sam will help motivate and lead the team towards
greater productivity and a more result- focused culture
in line with the organisational goals. He has been
developing well leadership skills and results- oriented
approach. Coaching, mentoring or other team members
will be able to assist him to develop his social skills and
empathy.
He will approach with the good result to the other

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 Team Member Assessment (50-100 words/team member)

because of his well self- regulation.

Helen White Helen has a strengths to show empathy and social skills.
She is able to help other team members and she is
learning in the areas of self- regulation and self-
awareness.

Marco Verde Marko needs to work in some areas of the skills like: empathy,
social skills and other emotional intelligence skills. He is well
organised and he is well developing the tasks.
Akiko Ki Akiko’s is a perfectionist and expert in quality
management. She can assist the team achieving quality
results while learning to be more productive and
approve more of her strengths like social skills.

David Purple David is intelligent and his social skills are excellent. He has to
learn more about the business development and attend more
training and coaching sessions, improve more skills that will
help him to achieve more goals.
Jada Red Jada is good at developing skills in the areas of self-
awareness, self – regulation and motivation. Other team
members should develop this skills further more. Jada
needs to do more research and learn how to approve
more skills.

 Identify and describe what challenges you will be facing in building the team and why (identify
and describe at least four challenges).

Challenge Description (30-50 words/description)

Recognition of Sometimes people can find difficult to recognise their strengths
strengths and and weaknesses. They know more about their strengths and
weakness they could find difficult to know what are their weaknesses.
Acknowledging Telling the truth to the team members sometimes could be
their team unacceptable. Sometimes they are not aware that they are
members about doing sometimes wrong and they don’t like to develop other
their weaknesses skills and learn more.
Pride/ humanity People with lot of experience but with luck of skills, could

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 Challenge Description (30-50 words/description)
hardly accept other help and opinion about improving them. All
team members are highly proficient and experienced in at least
some areas, so it will require humility to acknowledge and
address the areas where they are weaker, and to learn from
team members who are stronger in those areas
Team cohesion Team member are supposed to collaborate more and bond
together to improve their skills and strengths. Team work
could be effectively for the results at the end and develop an
acknowledging skills.

 Outline your plan to create a positive emotional climate in the team using EI .

(50-80 words)

Developing a positive environment for working and show gratitude to the employers, will
encourage them to think wisely and be more confident. Having conversation on professional
and if they need in personal situation and giving them support and help about that they could
be releaved. Random coaching sessions about emotional intelligence and having brunch
meetings to talk about their work problems, could reduce the tension between the colleagues
and the team members.

 Describe the application of cultural intelligence to lead and manage the team.

(30-50 words)

Gaining cultural knowledge through multiple channels, such as newspapers, movies, books,
traveling to another country, or working with or being friends with people from a different
culture could lead and manage the team.
But in this case a bit of researching and sharing the knowledge could be important for the
team members.

 Outline a strategy to support the team in improving their emotional intelligence skills to
improve their work performance.
(80-120 words)

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RTO Provider: 91153 - CRICOS Code: 02672K
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 Talking and sharing the examples and acknowledging the strengths and weaknesses of the
team members, than try find a solutions for the weaknesses and improve more of the
strengths could engage the relationship between the co- workers. The progress needs to be
awarded and the culture that values the emotional intelligence needs to be developed.
Developing a training and mentoring sessions could help the team members to focus more on
their skills and help them to know what they need to focus more to achieve their goals.

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RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au