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    According To Menes

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    Sophia Bilaya
    Three studies examined customer satisfaction levels at restaurants in the Philippines. The first study found that customers at fine dining restaurants in Bacolod City had very high satisfaction levels with the food quality, service from attendants, and attractive environments. The second study of Mang Inasal customers in Sto. Tomas, Batangas found significant relationships between employment status, food quality, cleanliness, and service speed on customer satisfaction and retention. The third study of fast food chains concluded that affordable prices, good food quality (hot, fresh, tasty food), excellent service, and comfortable atmospheres positively influenced customer satisfaction levels.

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    According To Menes

    Uploaded by

    Sophia Bilaya
    295 views1 page
    Three studies examined customer satisfaction levels at restaurants in the Philippines. The first study found that customers at fine dining restaurants in Bacolod City had very high satisfaction levels with the food quality, service from attendants, and attractive environments. The second study of Mang Inasal customers in Sto. Tomas, Batangas found significant relationships between employment status, food quality, cleanliness, and service speed on customer satisfaction and retention. The third study of fast food chains concluded that affordable prices, good food quality (hot, fresh, tasty food), excellent service, and comfortable atmospheres positively influenced customer satisfaction levels.

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    According to Menes

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    Three studies examined customer satisfaction levels at restaurants in the Philippines. The first study found that customers at fine dining restaurants in Bacolod City had very high satisfaction levels with the food quality, service from attendants, and attractive environments. The second study of Mang Inasal customers in Sto. Tomas, Batangas found significant relationships between employment status, food quality, cleanliness, and service speed on customer satisfaction and retention. The third study of fast food chains concluded that affordable prices, good food quality (hot, fresh, tasty food), excellent service, and comfortable atmospheres positively influenced customer satisfaction levels.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    295 views1 page

    According To Menes

    Uploaded by

    Sophia Bilaya
    Three studies examined customer satisfaction levels at restaurants in the Philippines. The first study found that customers at fine dining restaurants in Bacolod City had very high satisfaction levels with the food quality, service from attendants, and attractive environments. The second study of Mang Inasal customers in Sto. Tomas, Batangas found significant relationships between employment status, food quality, cleanliness, and service speed on customer satisfaction and retention. The third study of fast food chains concluded that affordable prices, good food quality (hot, fresh, tasty food), excellent service, and comfortable atmospheres positively influenced customer satisfaction levels.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    http://lccbresearch.

    ph/news/wp-
    content/uploads/2019/02/Customer_Satisfaction_on_Products_and_Services.pdf

    According to Menes, Haguisan and Castellano (2015) research study entitled “Customer
    Satisfaction on Products and Services of Fine Dining Restaurants in Bacolod City, Philippines”,
    they came to a conclusion that the customers' level of satisfaction with the products and
    services of fine dining restaurants in Bacolod City, Philippines were very high. This implies that
    the quality of the food and beverage offered by the fine dining restaurants meets or even
    exceeds the expectations of the customers and may signal their intention to revisit or
    repurchase. Moreover, the behavior and service of food attendants have highly satisfied the
    customers. This denotes efficient service, prompt and courteous food and beverage attendants.
    Lastly, an attractive environment and ambiance is a proof of the commitment of the restaurants
    to provide the best for their customers. Among the four aspects, attention may be given by the
    restaurant to raise the bar of their employees' efficiency to be at par with their behavior and the
    quality of food and beverage that their establishment offers.

    http://lpulaguna.edu.ph/wp-content/uploads/2016/08/Level-Of-Satisfaction-Of-Mang-Inasal-
    Customers-In-Sto.-Tomas-Batangas.pdf

    On a study conducted by Banzuela, Marifel, Lopez et al, (2015), it was said that there were also
    a significant relationship between the employment status and food quality which 7 comes up to
    the conclusion that the level of satisfaction depends on how much the restaurant focuses on
    food quality. Maintaining the cleanliness, providing better food quality for the customers, having
    fast service, and alertness of the staff were also factors in customer retention. This then
    concludes that the higher the satisfaction level, the higher is the sentimental attachment

    https://www.academia.edu/34897592/Influential_Fast_Food_Chains_Affecting_Customers_satis
    faction_Basis_of_Crafting_Guidelines_in_Putting_up_Food_Business_Researchers

    On a study conducted by Salaveria, Fernando, Pagdanganan et al, (2017), they concluded that
    with regards of choosing the best restaurant affordable and reasonable price is the top reason.
    Services, prices, tastes, food values, and atmospheric qualities affect the customers’
    satisfaction. In terms of food quality, customers are satisfied when the food is served hot, the
    quality of food is excellent, the food is tasty and flavorful, the menu has a good variety of items,
    and the food is fresh. In terms of food prices, customers are satisfied when courteous and serve
    promptly have an equivalent satisfaction to customers. Since the service is excellent, customers
    are surely satisfied. In terms of the ambiance/atmospheric quality of the fast food chain,
    customers are satisfied if the area is spacious, the tables and chairs are complementary, the
    color scheme, lighting, decorative walls are good to the eyes, air conditioners/electric fans and
    even sounds make them feel comfortable. In terms of restaurant services, customers are
    satisfied when the food order was correct and complete. Also, employees who are patient when
    taking orders, speak clearly, friendly,

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