Quizizz: Front Office Overview

Quizizz: Front Office Overview
Quiz started on: Mon 12, Oct 12:51 PM Total Attendance: 7 Average Score: 17008
Class Level
Questions
# Correct
What do the guests who just checked in?

5
A guest who has completed his billing formalities and parted.

7
What do you call the guests leaving hotel after their stay?
7
A _______________ assists guests with arranging in-hotel

activities and/or making reservations, providing information, 6
giving directions, and obtaining transportation for offsite
attractions,
To guests, allfacilities,
hallwaysorlead
services.
to the ______________, and it will be
the first place they turn to for assistance. 5
__________________ is a section of Front of the house.

4
One of the front office functions includes

6
Final stages of guest cycle includes

5
Handles everything related to selling sleeping rooms and

interacting with guests. 6
The four stages of the hotel guest cycle include prearrival, arrival,
____, and departure. 4
The first step in checkout is to give the guest a final copy of the
bill. 7
Front office often regard as the ______________ of a hotel.
5
One of the front office functions includes

7
the four phases of guest cycle are _______________.

4
The commonly used room status includes ________________.

7
When a guest stay in the hotel they usually expect

7
_________________ work closely and directly with the front desk

to update on room status. 7
The main responsibilities of the front desk agents are ____

7
Door attendants are responsible for all guest room keys.

4
The front office operation encompasses the areas of front desk,

uniform services, concierge, cashiers, and _____________. 3
Total 113
Player level data in next Sheet!!
Time is represented in GMT+0800

verage Score: 17008
Class Level
Chickpea Lorax ( Ayu

# Incorrect # Unattempted
Ngurah )
Arrival
2 0
Check out
0 0
Departures
0 0
Concierge
1 0
Lobby
2 0
Reservation
3 0
guest registration
1 0
Check out and settlement

2 0
front office
1 0
occupancy
3 0
True
0 0
information centre
2 0
guest registration
0 0
pre arrival - arrival -

3 0 occupancy - departure
occupied
0 0
comfort, clean, safety and

0 0 security
Housekeeping
0 0
guest check-in and checkout

0 0
False
3 0
Night audit
4 0
27 0 23780
Player Level
Mustard Marlowe Tomatillo Madeline Teff Grinch ( Wilhelmus

( Melinda Anjani ) ( grace vania ) Sadipun )
Check in Arrival Arrival
Check out Check out Check out
Departures Departures Departures
Concierge Concierge Concierge
Front desk Front desk Front desk
Reservation Reservation Reception
guest registration maintaining guestroom status guest registration
Check out and settlement Check out and settlement All of the above
front office front office front office
occupancy reservations occupancy
True True True

information centre information centre customer service
guest registration guest registration guest registration
pre arrival - arrival - pre arrival - arrival - pre arrival - arrival - stay over -
occupancy - departure occupancy - departure departure
occupied occupied occupied
comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security
Housekeeping Housekeeping Housekeeping
guest check-in and checkout guest check-in and checkout guest check-in and checkout
False True False
Night audit Night audit Night operation
20260 19280 14380

vel
Lima Lorax ( Ngurah Basmati Bloom ( Cecilia Endive Caspian ( Wira

Pande ) Eilene ) Thama )
Arrival Check in Arrival
Check out Check out Check out
Departures Departures Departures
Concierge Concierge Comptroller
Front desk Lobby Front desk
Reservation Reception Reception
Check out and settlement All of the above Check out and settlement
door attendant front office front office
reservations occupancy reservations
True True True

information centre customer service information centre
arrival - registar - stay over - pre arrival - arrival - arrival - registration -

departure occupancy - departure occupancy - departure
occupied occupied occupied
comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security
Housekeeping Housekeeping Housekeeping
guest check-in and checkout guest check-in and checkout guest check-in and checkout
True False True
Night audio Night desk Night operation
14280 14150 12930

Quizizz: Front Office Overview
Quiz started on: Mon 12, Oct 12:51 PM Total Attendance: 7 Average Score: 17008
Players Score Accuracy Started At

Chickpea Lorax ( Ayu
Ngurah )
23780 100% Mon 12, Oct 04:57 AM
Mustard Marlowe
( Melinda Anjani ) 20260 100% Mon 12, Oct 05:12 AM
Tomatillo Madeline
( grace vania )
19280 95% Mon 12, Oct 04:57 AM
Teff Grinch
( Wilhelmus 14380 80% Mon 12, Oct 04:57 AM
Sadipun )
Lima Lorax ( Ngurah
Pande )
14280 80% Mon 12, Oct 04:57 AM
Basmati Bloom
( Cecilia Eilene )
14150 75% Mon 12, Oct 04:57 AM
Endive Caspian ( Wira

Thama ) 12930 75% Mon 12, Oct 05:04 AM
Time is represented in GMT+0800

age Score: 17008
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Quizizz: Front Office Overview

What do the guests who just checked in?

A guest who has completed his billing formalities and parted.

A _______________ assists guests with arranging in-hotel

__________________ is a section of Front of the house.

One of the front office functions includes

Final stages of guest cycle includes

Handles everything related to selling sleeping rooms and

One of the front office functions includes

the four phases of guest cycle are _______________.

The commonly used room status includes ________________.

When a guest stay in the hotel they usually expect

_________________ work closely and directly with the front desk

The main responsibilities of the front desk agents are ____

Door attendants are responsible for all guest room keys.

The front office operation encompasses the areas of front desk,

Player level data in next Sheet!!

Time is represented in GMT+0800

Chickpea Lorax ( Ayu

Check out and settlement

pre arrival - arrival -

comfort, clean, safety and

guest check-in and checkout

Mustard Marlowe Tomatillo Madeline Teff Grinch ( Wilhelmus

Check in Arrival Arrival

Check out Check out Check out

Departures Departures Departures

Concierge Concierge Concierge

Front desk Front desk Front desk

Reservation Reservation Reception

guest registration maintaining guestroom status guest registration

front office front office front office

occupancy reservations occupancy

True True True

guest registration guest registration guest registration

occupied occupied occupied

Housekeeping Housekeeping Housekeeping

False True False

Night audit Night audit Night operation

20260 19280 14380

Lima Lorax ( Ngurah Basmati Bloom ( Cecilia Endive Caspian ( Wira

Arrival Check in Arrival

Check out Check out Check out

Departures Departures Departures

Concierge Concierge Comptroller

Front desk Lobby Front desk

Reservation Reception Reception

guest registration guest registration guest registration

door attendant front office front office

reservations occupancy reservations

True True True

guest registration guest registration guest registration

arrival - registar - stay over - pre arrival - arrival - arrival - registration -

occupied occupied occupied

Housekeeping Housekeeping Housekeeping

True False True

Night audio Night desk Night operation

14280 14150 12930

Players Score Accuracy Started At