Quizizz: Front Office Overview

Quizizz: Front Office Overview
Quiz started on: Mon 12, Oct 11:11 AM Total Attendance: 48 Average Score: 9471
Class Level
Questions
# Correct
What do the guests who just checked in?

21
A guest who has completed his billing formalities and parted.

34
What do you call the guests leaving hotel after their stay?
20
A _______________ assists guests with arranging in-hotel

activities and/or making reservations, providing information, 17
giving directions, and obtaining transportation for offsite
attractions,
To guests, allfacilities,
hallwaysorlead
services.
to the ______________, and it will be
the first place they turn to for assistance. 14
__________________ is a section of Front of the house.

18
One of the front office functions includes

31
Final stages of guest cycle includes

21
Handles everything related to selling sleeping rooms and

interacting with guests. 29
The four stages of the hotel guest cycle include prearrival, arrival,
____, and departure. 22
The first step in checkout is to give the guest a final copy of the
bill. 32
Front office often regard as the ______________ of a hotel.
23
One of the front office functions includes

26
the four phases of guest cycle are _______________.

18
The commonly used room status includes ________________.

23
When a guest stay in the hotel they usually expect

21
_________________ work closely and directly with the front desk

to update on room status. 29
The main responsibilities of the front desk agents are ____

25
Door attendants are responsible for all guest room keys.

20
The front office operation encompasses the areas of front desk,

uniform services, concierge, cashiers, and _____________. 18
Total 462
Player level data in next Sheet!!
Time is represented in GMT+0800

Average Score: 9471
Class Level
Persimmon Prynne
# Incorrect # Unattempted
( Jeremy MT )
Arrival
16 11
Check out
3 11
Departures
16 12
Concierge
20 11
Front desk
22 12
Reservation
18 12
guest registration
6 11
Check out and settlement

15 12
front office
7 12
occupancy
14 12
True
4 12
information centre
13 12
guest registration
10 12
pre arrival - arrival -

18 12 occupancy - departure
occupied
14 11
comfort, clean, safety and

16 11 security
Housekeeping
7 12
guest check-in and checkout

11 12
False
17 11
Night audit
18 12
265 233 23560

Lavender Rochester Lavender Golightly Oregano Koboi
( Yantini Yantini ) ( Hui Ying ) ( Nathan Hernawan )
Arrival Arrival Arrival
Check out Check out Check out
Departures Departures Departures
Concierge Concierge Concierge
Front desk Front desk Front desk
Reservation Reservation Reservation
guest registration guest registration guest registration
Check out and settlement Check out and settlement Check out and settlement
front office front office door attendant
occupancy occupancy occupancy
True True True

information centre information centre information centre
pre arrival - arrival - pre arrival - arrival - pre arrival - arrival -

occupancy - departure occupancy - departure occupancy - departure
occupied occupied occupied
comfort, clean, safety and comfort, clean, safety and cleanliness, comfort and
security security safety
Housekeeping Housekeeping Housekeeping
guest check-in and checkout guest check-in and checkout guest check-in and checkout
False False False
Night desk Night audit Night audit
23110 21540 21100

Kale Beeblebrox Turnip Twist ( Jessica Rosemary Rapunzel
( Cindy Ayudiaastuti ) Aprilia ) ( Christina Lovieta )
Departures Departures Due out
Lobby Front office Front desk
front office front office front office
True False True

information centre customer service information centre
pre arrival - arrival - pre arrival - arrival - arrival - registration -

comfort, clean, safety and comfort, clean, safety and cleanliness, comfort and
security security safety
False False False
Night audit Night audit Night audit
20050 18540 16420

Cucamelon Crane ( Mei Sage Heep ( Nikolas Chicory Hermes ( Gede
Cahyani ) Mert ) bambang Surya )
Check in Arrival Arrival
Departures Due out Departures
Front office Front desk Front office
Check out and settlement Currency exchange Check out and settlement
True True True

customer service customer service information centre
maintaining guestroom status guest registration guest registration

comfort, clean, safety and comfort, clean, safety and calm, services and fresh
security security
False False True
Night audit Night audit Night operation
16000 15600 15520

Pea Pimpernel ( IB Sage Jadis ( IPutu Horseradish Heffley
Kusuma ) Sutama ) ( yudi putra )
Arrival Arrival Check in
Due out Departures Departures
Concierge Cashier Concierge
Lobby Lobby Front desk
Reception Reservation Telephone Operator
guest registration guest registration cleaning the room
Check out and settlement Check out and settlement All of the above
True True True

customer service information centre customer service

occupied blackout occupied
comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security
Housekeeping Security and Safety Housekeeping
guest check-in and checkout reservations and guest guest check-in and checkout
security
True False True
15510 14480 14450

Tomatillo Ingalls Sapote Barra ( Deden Noni Longstocking
( Angelia Steffani ) Setyo ) ( Angga Dwp )
Check in Arrival Check in
Conductor Concierge Conductor
Front office Front desk Lobby
Reservation Reception Reservation
Currency exchange Check out and settlement Feedback form
occupancy reservations occupancy
True True True

pre arrival - arrival - arrival - registar - stay over - arrival - registration -

occupancy - departure departure occupancy - departure
out of inventory occupied occupied
comfort, clean, safety and comfort, clean, safety and comfort, clean, safety and
security security security
guest check-in and checkout account settlement and reservations and guest
telecommunications security
False True False
14110 13990 13870

Blueberry Jadis ( Ivan Celery Summers ( putu Basmati Bedelia ( Indra
Cahya ) aditya ) Kurniawan )
Check in Arrival Arrival
Cashier Conductor Concierge
Front office Front desk Front desk
Reservation Telephone Operator Reservation
front office door attendant front office
occupancy occupancy reservations
True True False

pre arrival - arrival - pre arrival - arrival - arrival - registration -

comfort, security and service cleanliness, comfort and calm, services and fresh
safety
Security and Safety Housekeeping Housekeeping
reservations and guest guest check-in and checkout guest check-in and checkout
security
True False True
Night audit Night operation Night operation
13540 13190 12140

Tangerine Tumnus
Goji Hinkle ( sherryn Dandelion Dolores
( Oka SuryaNanda666x
naomi ) ( Gede Yoga )
)
Check out Check out Late Check out
Due out Departures Departures
Conductor Concierge Concierge
Front office Front desk Front desk
Reception Cleaner Cleaner
All of the above All of the above Feedback form
occupancy reservations occupancy
True True True

maintaining guestroom status maintaining guestroom status guest registration
pre arrival - arrival - stay over - pre arrival - arrival - arrival - registar - stay over -
departure occupancy - departure departure
occupied occupied out of inventory
calm, services and fresh comfort, clean, safety and comfort, clean, safety and
security security
guest check-in and checkout account settlement and guest check-in and checkout
telecommunications
True False True
Night audit Night desk Night operation
12070 11380 10390

Player Level
Apple Dhania ( Widya Langsat Longstocking Noni Dolores ( Delfia

Lestari ) ( rahayu sari ) Maya )
Arrival Arrival Check in
Departures Due out Due out
Conductor Cashier Comptroller
Front office Lobby Front office
Telephone Operator Reservation Reception
Feedback form Feedback form Check out and settlement
occupancy reservations reservations
True True True

information centre customer service information centre
maintaining guestroom status guest registration handling room service
pre arrival - arrival - stay over - pre arrival - arrival - arrival - registration -
departure occupancy - departure occupancy - departure
room-on-hold room-on-hold occupied
comfort, clean, safety and comfort, security and service comfort, clean, safety and
security security
Housekeeping Housekeeping Security and Safety
True False False
Night operation Night audit Night operation
10200 10050 8450

Capsicum Madeline Jalapeño Jeeves ( dayu Chia Castellan ( Nanda
( Caesarea Devano ) kade ) Aprillya )
Check in Arrival Check in
Due out Departures Due out
Conductor Conductor Cashier
Lobby Front office Lobby
Reception Reception Reservation
guest registration maintaining guestroom status guest registration
Feedback form Check out and settlement Feedback form
front office front office bell hop
reservations reservations reservations
True True True

customer service information centre information centre
guest registration maintaining guestroom status guest registration
arrival - registration - arrival - registration - pre arrival - arrival - stay over -

occupancy - departure occupancy - departure departure
blackout room-on-hold room-on-hold
comfort, clean, safety and cleanliness, comfort and comfort, clean, safety and
security safety security
guest check-in and checkout guest check-in and checkout reservations and guest
security
True True True
Night operation Night operation Night operation
8200 7760 7620

Sorghum Suggs ( I Hickory Hatcher
Goji Zenia ( Madeyadi )
komang Januarta ) ( Windu Pirtawan )
Check in Check in Check in
Due out Due out Due out
Concierge Cashier Conductor
Lobby Front desk Front desk
Reception Reception Reception
handling room service guest registration guest registration
All of the above Check out and settlement Check out and settlement
door attendant bell hop engineers
reservations occupancy reservations
True True False

customer service information centre information centre
guest registration guest registration handling room service
arrival - registar - stay over - arrival - registration - arrival - registar - stay over -
departure occupancy - departure departure
occupied room-on-hold room-on-hold
comfort, clean, safety and calm, services and fresh cleanliness, comfort and
security safety
guest check-in and checkout reservations and guest account settlement and
security telecommunications
False True False
Night audio Night operation Night audit
7300 7150 7070

Romanesco Reilly Kohlrabi Crane ( Felix Parsnip Okonkwo
( Filipus Farel ) Djap ) ( dewa Ayu Alit sapitri )
Arrival Check in Check in
Due out Due out Due out
Conductor Cashier Comptroller
Lobby Front office Lobby
Reception Reception Reception
cleaning the room guest registration guest registration
Feedback form Check out and settlement Feedback form
guest activities reservations reservations
True True True

customer service customer service customer service
guest registration handling room service guest registration
pre arrival - arrival - arrival - registration - arrival - registration -

room-on-hold occupied out of inventory
cleanliness, comfort and cleanliness, comfort and calm, services and fresh
safety safety
guest check-in and checkout account settlement and account settlement and
telecommunications telecommunications
True False False
Night desk Night desk Night operation
6980 6300 4840

Carambola Caspian Mustard Min ( Tedy Pear Robinson ( grace
( Wulan Rusila ) Yuda ) vania )
Check in Check in Check in
Due out Due out No response
Cashier Cashier Cashier
Lobby Lobby No response
Cleaner Reservation No response
handling room service maintaining guestroom status guest registration
Check out and settlement Feedback form No response
bell hop front office No response
occupancy guest activities No response
True False No response

sales personnel sales personnel No response
handling room service handling room service No response
pre arrival - arrival - stay over - arrival - registration - No response

departure occupancy - departure
room-on-hold room-on-hold occupied
comfort, security and service calm, services and fresh comfort, clean, safety and
security
Food and beverage Housekeeping No response
guest check-in and checkout account settlement and No response

telecommunications
True True No response
Night operation Night desk No response
4800 4060 3280

Ogbono Othello Mace Mond ( Rahayu Radicchio Read ( najwa
( Ngurah Pande ) Sari ) zahirah )
No response No response No response

0 0 0
Loquat Shirley ( Ayu Chickpea Summers Celery Crane ( Erlita
Ngurah ) ( Paulin Elvinsia ) Putriningsih )

0 0 0
Cashew Heep ( Wira Tamarind Trotter Raspberry Marlowe
Thama ) ( Indria Dewita ) ( Kadek Indra )

0 0 0
Ginger Bennet Fava Fowl ( Melinda
( Wilhelmus Sadipun ) Gracia )
No response No response
True No response
0 0
Quizizz: Front Office Overview
Quiz started on: Mon 12, Oct 11:11 AM Total Attendance: 48 Average Score: 9471
Players Score Accuracy Started At

Persimmon Prynne
( Jeremy MT )
23560 100% Mon 12, Oct 04:18 AM
Lavender Rochester
( Yantini Yantini ) 23110 100% Mon 12, Oct 04:18 AM
Lavender Golightly
( Hui Ying )
21540 100% Mon 12, Oct 04:18 AM
Oregano Koboi
( Nathan Hernawan ) 21100 95% Mon 12, Oct 04:18 AM
Kale Beeblebrox
( Cindy Ayudiaastuti )
20050 100% Mon 12, Oct 04:18 AM
Turnip Twist ( Jessica

Aprilia )
18540 90% Mon 12, Oct 04:18 AM
Rosemary Rapunzel
( Christina Lovieta ) 16420 90% Mon 12, Oct 04:18 AM
Cucamelon Crane
( Mei Cahyani )
16000 90% Mon 12, Oct 04:18 AM
Sage Heep ( Nikolas

Mert ) 15600 85% Mon 12, Oct 04:18 AM
Chicory Hermes
( Gede bambang 15520 85% Mon 12, Oct 04:18 AM
Surya )
Pea Pimpernel ( IB
Kusuma )
15510 80% Mon 12, Oct 04:18 AM
Sage Jadis ( IPutu

Sutama )
14480 75% Mon 12, Oct 04:18 AM
Horseradish Heffley
( yudi putra )
14450 70% Mon 12, Oct 04:18 AM
Tomatillo Ingalls
( Angelia Steffani ) 14110 75% Mon 12, Oct 04:18 AM
Sapote Barra ( Deden

Setyo )
13990 75% Mon 12, Oct 04:18 AM
Noni Longstocking
( Angga Dwp )
13870 70% Mon 12, Oct 04:28 AM
Blueberry Jadis ( Ivan

Cahya )
13540 75% Mon 12, Oct 04:18 AM
Celery Summers
( putu aditya ) 13190 80% Mon 12, Oct 04:29 AM
Basmati Bedelia
( Indra Kurniawan )
12140 75% Mon 12, Oct 04:18 AM
Goji Hinkle ( sherryn

naomi ) 12070 60% Mon 12, Oct 04:18 AM
Dandelion Dolores
( Gede Yoga )
11380 70% Mon 12, Oct 04:27 AM
Tangerine Tumnus
( Oka 10390 65% Mon 12, Oct 04:18 AM
SuryaNanda666x )
Apple Dhania ( Widya
Lestari ) 10200 60% Mon 12, Oct 04:18 AM
Langsat Longstocking
( rahayu sari )
10050 60% Mon 12, Oct 04:18 AM
Noni Dolores ( Delfia

Maya ) 8450 55% Mon 12, Oct 04:18 AM
Capsicum Madeline
( Caesarea Devano )
8200 50% Mon 12, Oct 04:36 AM
Jalapeño Jeeves
( dayu kade )
7760 50% Mon 12, Oct 04:18 AM
Chia Castellan
( Nanda Aprillya )
7620 45% Mon 12, Oct 04:18 AM
Sorghum Suggs ( I
komang Januarta )
7300 50% Mon 12, Oct 04:18 AM
Goji Zenia ( Madeyadi

) 7150 50% Mon 12, Oct 04:28 AM
Hickory Hatcher
( Windu Pirtawan )
7070 40% Mon 12, Oct 04:35 AM
Romanesco Reilly
( Filipus Farel )
6980 45% Mon 12, Oct 04:18 AM
Kohlrabi Crane ( Felix

Djap )
6300 45% Mon 12, Oct 04:18 AM
Parsnip Okonkwo
( dewa Ayu Alit 4840 30% Mon 12, Oct 04:18 AM
sapitri )
Carambola Caspian
( Wulan Rusila )
4800 30% Mon 12, Oct 04:18 AM
Mustard Min ( Tedy

Yuda )
4060 20% Mon 12, Oct 04:18 AM
Pear Robinson ( grace

vania ) 3280 20% Mon 12, Oct 04:47 AM
Ogbono Othello
( Ngurah Pande )
0 0% Mon 12, Oct 04:18 AM
Mace Mond ( Rahayu

Sari ) 0 0% Mon 12, Oct 04:18 AM
Radicchio Read
( najwa zahirah )
0 0% Mon 12, Oct 04:18 AM
Loquat Shirley ( Ayu

Ngurah )
0 0% Mon 12, Oct 04:18 AM
Chickpea Summers
( Paulin Elvinsia ) 0 0% Mon 12, Oct 04:18 AM
Celery Crane ( Erlita

Putriningsih )
0 0% Mon 12, Oct 04:49 AM
Cashew Heep ( Wira

Thama ) 0 0% Mon 12, Oct 04:18 AM
Tamarind Trotter
( Indria Dewita )
0 0% Mon 12, Oct 04:18 AM
Raspberry Marlowe
( Kadek Indra )
0 0% Mon 12, Oct 04:18 AM
Ginger Bennet
( Wilhelmus 0 0% Mon 12, Oct 04:18 AM
Sadipun )
Fava Fowl ( Melinda
Gracia )
0 0% Mon 12, Oct 04:18 AM
Time is represented in GMT+0800

rage Score: 9471
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Quizizz: Front Office Overview

What do the guests who just checked in?

A guest who has completed his billing formalities and parted.

A _______________ assists guests with arranging in-hotel

__________________ is a section of Front of the house.

One of the front office functions includes

Final stages of guest cycle includes

Handles everything related to selling sleeping rooms and

One of the front office functions includes

the four phases of guest cycle are _______________.

The commonly used room status includes ________________.

When a guest stay in the hotel they usually expect

_________________ work closely and directly with the front desk

The main responsibilities of the front desk agents are ____

Door attendants are responsible for all guest room keys.

The front office operation encompasses the areas of front desk,

Player level data in next Sheet!!

Time is represented in GMT+0800

Check out and settlement

pre arrival - arrival -

comfort, clean, safety and

guest check-in and checkout

265 233 23560

Arrival Arrival Arrival

Check out Check out Check out

Departures Departures Departures

Concierge Concierge Concierge

Front desk Front desk Front desk

Reservation Reservation Reservation

guest registration guest registration guest registration

front office front office door attendant

occupancy occupancy occupancy

True True True

guest registration guest registration guest registration

pre arrival - arrival - pre arrival - arrival - pre arrival - arrival -

occupied occupied occupied

Housekeeping Housekeeping Housekeeping

False False False

Night desk Night audit Night audit

23110 21540 21100

Arrival Arrival Arrival

Check out Check out Check out

Departures Departures Due out

Concierge Concierge Concierge

Lobby Front office Front desk

Reservation Reservation Reservation

guest registration guest registration guest registration

front office front office front office

occupancy occupancy occupancy

True False True

guest registration guest registration guest registration

pre arrival - arrival - pre arrival - arrival - arrival - registration -

occupied occupied occupied

Housekeeping Housekeeping Housekeeping

False False False

Night audit Night audit Night audit

20050 18540 16420

Check in Arrival Arrival

Check out Check out Check out