BANK OF INDIA (CARD PRODUCTS DEPARTMENT)

Most Important Terms and Conditions (MITCs)

1. Fees and Charges

I. Joining fees for primary card holder and for add-on card holder
II. Annual membership fees for primary and add-on card holder

At present the Bank does not charge any entrance fee. However the Cards may
or may not have a membership fee and may vary for each card member. (Please
refer to Schedule of Charges attached).

The membership fee will be levied annually till the Card is cancelled or closed by
the Bank. The fees are billed to the card account and are mentioned in the card
statement for the month during which this is charged.

Add-On Cards are also subject to membership fees, as per schedule, subject to
revision from time to time.

III. Cash Advance Fees

The Card holder can use the Card to access cash in an emergency from ATMs in
India or abroad. Transaction fee varies, depending on whether the card holder
uses it in Bank’s ATM, in other Bank’s ATM or abroad.
For cash withdrawal from an ATM abroad, Currency Conversion Charges also
apply.

All cash advances also carry a finance charge from the date of withdrawal until
the date of full payment. In case the Cash advance is not paid in full, Late
Payment charges and Finance Charges for over limit interest shall be applicable.

IV. Service charges levied for certain transactions

Some transactions attract service charges on amount of transactions.

These are detailed in the schedule of charges attached hereto.

If the card holder desires to pay any tip amount at Hotels/Restaurants, this will be
an offline transaction. Cardholder shall have to add this amount and sign the
chargeslip. This type of transaction being offline transactions, may be permitted
beyond spending limit. However, the cardholder is obliged to pay this amount.

V. Charges

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 All Charges and fees, as applicable from time to time, are payable for services
provided for defaults committed with reference to card account.

Bank shall advise cardholder / notify changes in the schedule of fees and
charges and terms and conditions. Normally, changes (other than interest rates
and those which are a result of regulatory requirements) will be made with
prospective effect after giving notice of at least one month. The changes will be
notified along with the monthly statement of account or copy thereof. In case of a
default, the same will be reported to Credit Information Companies (CICs).

Please refer the schedule of charges to know various charges.

VI. Interest free Period and Grace Period

a) Interest Free Period

Use under the Credit Card allows a free Credit Period of 21 to 51 days
depending upon the date of purchase and the date of payment. If the
transactions happens to be a day after the billing date then this transaction will
be billed in the next billing cycle. In such cases a maximum interest free credit
period of about 51 days will be available. However if the purchase is done a day
or two prior to the billing date then that transactions will appear in that very next
billing in which case only a free credit period of about 21 days will be available.

Thus on an average an interest free credit period of 35-37 days will be available
depending on the date of purchase.

Please however note that this interest free credit period will be applicable only if
the “Total payment amount due” on the Card stands paid in full by due date.
However if only the “minimum payment due” or an amount less than the ‘’total
payment due” is paid then the interest free credit period will not be available and
applicable service/finance charges will be levied.

Illustration

Card Puchases of Rs. 11,000/- on 20/09/2018. This is included in Bill generated

on 15/10/2018, which is beyond 21 days of purchase. Interest free credit period
in this case is 46 days (Sep – 11 days, Oct – 31 days, Nov – 4 days). Had the
cardholder purchased this on 16/09/2018 Interest free credit period of 50 days
would have been available.
Card dues of Rs. 11,000/- are payable on 05/11/2018.

Case-I (Paid within Grace Period)

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 Customer if at Mumbai pays the dues by cash/NEFT/online on 08/11/2018 (at
other places pays this by 10/11/2018).
Since this is within the grace period, this will be deemed to have been paid in
time and accordingly late payment fee and interest for non-payment/delayed
payment shall not be applicable.

Case-I (Not Paid within Grace Period)

Customer if at Mumbai pays partial dues of Rs. 600/- by cash/NEFT/online on

09/11/2018 (at other places pays this by 11/11/2018).
Since this is not within the grace period. Late payment fee and interest for non-
payment/delayed payment shall be applicable.
Late payment fee for 1 month - Rs 100/-
(Dues being Rs 10,400/-, i.e. more than Rs, 10,000/-)
Finance Charges - From 20/09/2018 for entire purchase of Rs. 11,000/-
(Interest free period is not available as total dues are not paid on due dates)
All these fees, interest and applicable Goods and Services Tax (GST) shall be
billed on 15/11/2018 and payable in full by 05/12/2018.

VII. Finance charges – Cash Advance, Revolving credit and EMI

A credit card statement will be issued every month showing all purchases done
during the billing period. The Credit Card statement will inter alia show the “Total
payment due”, “minimum payment due”, “due date” etc. In case the Cardholder
has opted for the revolving Credit facility he will have the option of paying the
‘’Total amount due” or ‘’the minimum amount due”. In case the Cardholder
chooses to pay the Minimum Payment due the balance remaining will be carried
forward and a service charge will be charged on such outstanding amounts.

VIII. Overdue interest charges and Charges in case of default

If the Cardholder does not pay the total payment due or the minimum amount
due on due date then finance charges will be levied.

2. Withdrawal limits

I. Credit limit

The Bank assigns credit limit, referred as “spending limit’ to the Cardholder
taking into consideration his income and/or his relationship with the Bank.

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 Spending limit so assigned by the Bank shall be revised at the request of the
Cardholder but at the sole discretion of the Bank.

II. Available credit limit

Whenever the cardholder uses his Card for purchasing goods and services or for
Withdrawing Cash, his spending limit (credit limit) is reduced by the amount so
spent. Any service charge/interest/fees/taxes charged to the Card account will
also be reduced from the spending limit. Authorizations obtained by the merchant
on the Card at the time of purchase of any goods and services also will be
reduced. Spending limit available after reduction on account of all the charges as
said above is the available credit limit for further use of the cardholder.

The Bank may restrict usage of Credit Card limit if the cardholder is non-KYC
compliant, Charge Account is invalid, inoperative, dormant, frozen, overdrawn or
any credit facilities turn non-performing asset (NPA).

III. Cash withdrawal limit

Cardholders are allowed· to withdraw cash from Bank’s branches or from ATMs
using their Credit Cards whenever they wish to do so. A certain limit out of the
spending limit is earmarked for the purpose. This limit so specified against each
Credit Card is the Cash limit, which is presently 50% of spending limit, subject to
a per day ceiling of Rs. 15,000/-. Cash limit operates within the overall spending
limits. Cash cannot be withdrawn i n excess of the cash limit prescribed.

IV. Reduction of Credit limit

If the cardholder requests for reduction in limit, Bank shall ensure that
confirmation regarding cancellation / reduction of limit / closure of the credit card
is conveyed within 7 working days of the request being received in writing or
through an e-mail id registered with the Bank, provided that the outstanding
amount, if any, is settled / paid.

If the Bank decides to decrease the limit for any reason, 30 days’ notice shall be
given to the cardholder before effecting the decrease in limit. Reason for
reduction in limit shall also be conveyed to the cardholder through sms/e-
mail/letter.

3. Billing

I. Billing statements – periodicity and mode of sending

To help cardholder manage credit card account and check details of purchases /
cash withdrawals, Bank shall send a monthly statement, free of cost, with details

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 of the transactions made with / using credit card. The credit card statement shall
be dispatched on a predetermined date every month, by post / courier to
cardholder’s mailing address or, if cardholder so desires, by e-mail to the
address registered with Bank. The statement will also be made available for
viewing on internet banking.

Payments made towards the card outstanding are acknowledged in subsequent

statements.

Bank shall ensure that wrong bills are not raised and issued nor will Bank levy
charges which have not been notified. In case, a complaint is raised against any
bill, Bank will provide explanation and, if necessary, documentary evidence will
also be provided to cardholder within a maximum period of sixty days with a spirit
to amicably redress the grievances. In case erroneous charges are reversed, the
reversal will not be deemed as settlement of dues.

In the event of non-receipt of this statement, we expect you to get in touch with
us so that we can arrange to resend the details to enable you to make the
payment and highlight exception, if any, in a timely manner.

II. Minimum amount payable

Bank offers various options to cardholders, including revolving credit and

Equated Monthly Instalments (EMI).
If the cardholder choses revolving credit, minimum 10% amount and interest
thereon is payable and is added to the card dues for the current billing.
In case of EMI, the EMI amount is added to the current billing. In case of first
EMI, additionally the one-time processing charges and interest on EMI amount
shall be charged to the card account for current billing.
Cardholders can choose to pay the amount of the bill in full or they can choose to
pay through minimum amount due.
“Monthly Cardholder Statement” shows the “Total Amount Due” and “Minimum
Amount Due”. In case the Cardholder wants to pay in installments he must pay at
least the” Minimum amount due” shown in the monthly cardholder statement.
All payments made for a cardholder account shall be settled in the order of
Minimum Amount Due, EMI on EMI based products, 10% of Total Outstanding in
case of Revolving Credit, Fees & Other Charges, Interest charges, Balance
Transfer Outstanding, Purchase Outstanding and Cash Advance.

III. Method of payment

In case of Direct billing, cardholder can pay the amount of the bill by way of a
cheque or demand draft drawn in favour of the Bank or by Cash. In case the bills
are to be paid by way of cheque or demand draft the instrument must be drawn
favouring “Bank of India A/c masked Card Number.The Cardholder can pay the

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 amount of bill either to the Card Products Department or at any of the branch of
the Bank. The cardholder can also drop his bill in the drop boxes provided at
various locations in Mumbai. The cardholder can also opt for payment to be
made from his charge account with any of the Bank’s branches on due date.

i. Cash/Cheque

Amount to be deposited in/remitted to A/C No 010190200000001 [Title of

A/C: Card Dues Remitted ]

If cheque is deposited then the details of masked Card Number to be written

and bank shall post credit with proper value dating (date of receipt of funds) to
avoid late penalty payment.

In case of outstation cheques and return cheques applicable charges shall be

deducted before appropriating towards credit card dues. For applicable
charges please refer to Schedule of Charges.

ii. Online Payment

Online payment can be done by Branch Billing and Direct Billing cards
through link available under Online Services option of the Bank by clicking the
following link:

https://www.bankofindia.co.in/english/CreditcardPayment.aspx

iii. NEFT / RTGS / IMPS

IFSC code : BKID0000101

[BOI Credit CARD, First Floor, Star House-2, C-
4 G Block, Bandra Kurla Complex, Bandra (East),
Mumbai – 400 051
Account Number : Masked card number
Account Title : Cardholder’s Name

IV. Billing disputes resolution

Upon receipt of the Credit Card statement if the cardholder notice any
discrepancies he may approach the Bank for resolving his disputes. His
complaints will be attended to without fail according to the laid down procedures
of VISA/MasterCard/Rupay dispute resolution rules.

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 V. Contact particulars of help lines of Credit card issuer

General Enquiries and Helpline: (24x7) 022-4042 6006

Reporting loss of credit cards

All India Toll-free – 1800 22 00 88
Alternate Tel. No. 022-4042 6005 (24x7)

VI. Grievance Redressal escalation and Complete postal address-

Staff to be contacted in case of inadequate response from above:

Deputy General Manager,
Bank of India,
Card Products Department, Head Office,
Star House No. 2, 1st Floor, C-4,
G-Block, Bandra Kurla Complex,
Bandra I, Mumbai – 400 051.
E-mail: [email protected]
Telephone: 022-6131 2951 / 2938 (Between 10:15am. to 05:15 p.m. on
working days only)

4. Right of Lien and set-off

a. Bank shall have right to place a lien and right to set off on all monies
belonging to the cardholder, in the same capacity, in any account
whatsoever with the Bank or in the possession or custody of the Bank at
any time, if cardholder is in default in payment of dues immediately upon
demand. Bank shall send intimation to this effect by e-mail on the
cardholder’s registered e-mail id / registered mobile number or letter within
three days from placing lien / hold on deposit account.
b. During settlement of redemption in case available Reward Points balance
is lesser than Points required for the transaction, the bank reserves rights
to debit the differential amount on the Customers Card/Account.

5. Insurance of Cardholder

In case Bank offers any insurance cover to credit card holders, in tie up with insurance
companies, Bank shall obtain in writing from the cardholder the details of nominee/s for
the insurance cover in respect of accidental death and disablement benefits.
Bank shall ensure that the relevant nomination details are recorded by the insurance
company which will handle the claims relating to the insurance cover.

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6. Safeguarding Card

Please safeguard your card by taking the following measures:

 Sign your card as soon as you receive it
 Do not leave your card unattended (in a wallet / purse) or in a location
(e.g. your vehicle) from where it could be removed without being noticed
 Do not give your card to anyone or let anyone else use your card including
at merchant establishments (e.g. restaurants, petrol pump, etc.)
 Always remember to take your card back after using it
 Inform us if you change your address with documentary proof so that,
whenever required, a replacement card is sent to your correct address.
 Please inform us your mobile number, e-mail address so that you receive
important communication from the bank, including transaction alerts.
 You may make use of our application software through mobile/desktop or
other electronic device to control various Credit Card functionalities.

7. Privacy Policy

Bank has adopted Privacy Policy, as attached. A copy of this policy is available
on Bank’s website.

In case you do not agree to abide by our Privacy Policy you may seek
cancellation of your card, without pro-rate refund of any charges levied/to be
levied.

8. Fair Practices Code For Credit Card Operations

Our Fair Practice Code for Credit Card Operations is attached. A copy of this
policy is available on Bank’s website.

9. Default and circumstances

I. Procedure including notice period for reporting a card holder as defaulter

Card accounts are monitored continuously and are identified on the basis of age
of overdue amounts and recovery reminders are sent to the Cardholders, duly
escalated as per age of the overdue amounts and response of the cardholder. In
case the cardholder makes part payment of the bill amount another reminder is
sent. Where the cardholder is an employee of a reputed organization a letter may
be sent to the employer as well.

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 Upon persistent delinquency of the cardholder, the card is put in the warning
bulletin thus preventing further use. Details of the card are also placed in the
inter-bank negative list so that other card issuing banks are put to alert about the
defaulter. The card accounts are handed over to approved Recovery Agents for
further follow-up and recovery.

The Cardholder acknowledges that as per existing business practices, the Bank
can disclose from time to time any information relating to the Credit Card(s), to
any credit bureau (Existing or Future) without any notice to the customer. The
Credit Information Bureau India Ltd. (CIBIL) is an initiative of the Government of
India and Reserve Bank of India to improve the functionality and stability of the
financial system. All banks and financial institutions participating in this initiative
are required to share customer data with CIBIL / credit bureaus and this
information is being provided in the terms of the Credit Information Companies
Regulation Act, 2005. In view of this the bank ca n disclose any information
relating to credit card(s) default by the customer to CIBIL and to any other credit
bureau (Existing and Future) in case the card is overdue, with due notice. Any
refresh / updation of data on receipt of payment towards overdue card accounts
will reflect in CIBIL / other credit bureaus within a period of 60 days from the date
of receipt of payment by the bank.

Notwithstanding the reversal of a wrong billing, unnotified charges will not be the
cause of reporting to CICs. In case Bank treats the reversal of charges as
settled, Bank shall inform CIC about the settlement and inform cardholder of the
same being reported to CIC.

II. Procedure for withdrawal of default report and the period within which
would be withdrawn after settlement of dues

If the Cardholder pays off all his dues to the entire satisfaction of the Bank then
his name will be withdrawn from the Credit Information Company, CIBIL
Database within 30 days of his notifying the Card Products Department, Mumbai
and receipt of payment by the Bank and similar steps as appropriate will be done
with other Credit Information Company/agencies also.

III. Recovery procedure in case of default

Defaulter cardholders are intimated about their defaults and if even after
considerable lapse of time the amounts are not paid, the cases are handed over
to approved recovery agents to contact the cardholder and follow up for
recovering the amount. If the matter still remains to be settled legal action is
initiated. All avenues for recovery such as compromise settlements will be open
to the cardholder for making repayments.

IV. Recovery of dues in case of death/permanent in capacitance of cardholder

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 Recovery of dues in case of a deceased or permanently incapacitated cardholder
will be made from the estate/legal heirs of such Cardholder by legal procedures.

10. Termination/Revocation of card membership

Procedure for surrender of card by card holder – due notice

A. Cardholder Related

The Cardholder may at any time by notice terminate the use of the Card (without
affecting his or her Liability in respect of the use of the Card prior to termination)
by surrendering his or her Card to the Bank. A cardholder who wishes to
surrender Card at any time must inform the Bank in writing of his/her intention of
cancellation of the Card to the Card Products Department, Head Office or to the
branch that has issued the Card. He must cut the Card into four pieces
diagonally and send the same along with his request letter.

The death or in capacitance of a Card holder insolvency / dissolution /

bankruptcy or winding up of a corporate body of a Card holder shall automatically
cancel the card issued, including Add-on Card/s. The Card Account shall also be
liable to be suspended on instructions from any government/ regulatory body. All
amounts outstanding on the Card Account shall be deemed to have immediately
become due on death or in capacitance, insolvency, bankruptcy, winding up or
instruction from government/regulatory bodies, as the case may be, and Bank
shall be entitled to recover the same in accordance with the relevant laws in force
without prejudice to the obligation of the Card holder to forth with pay all
outstanding amounts.
The Cardholder shall be liable to all charges incurred on the Card till the Bank
cancels it. In the case of Card usage in a Card absent environment such as
Internet / Mail Order / Telephone Order transactions etc. the Cardholder
continues to be liable for all transactions done using his Card number and the
Cardholder is required to rescind all standing instructions he had given for using
his Card at all such merchants (including specific example: mobile/ telephone
companies).
No annual, joining or renewal fees shall be refunded on a pro-rata basis.
B. At the instance of the Bank

The Bank may cancel the Card at any time without notice or refuse to re-issue,
renew or replace any Card.

Below are some of the important conditions (illustrative, not exhaustive) which
might result in cancellation:

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 i. The customer violates the conditions for issuance of International Credit
Card by undertaking activities not permitted under FEMA, 1999
ii. In case the Bank notices unusual and abnormal transaction patterns in the
use of the Card, the Bank will try to establish contact with the customer on
the registered phone number of the customer available on its records to
verify the genuineness of the card transaction. Failure on the part of the
Bank to establish contact with the customer, the Bank may
restrict/terminate the use of the Card without any further notice, if the Bank
reasonably believes it necessary in the interest of the Cardholder and for
security reasons. The Bank shall not be liable for any loss – direct, indirect
or consequential.
iii. Bank can suspend the facility on the Credit Card, if:
a) The Cardholder defaults on payment due or exceeds the credit limit
extended.
b) KYC/Re-KYC is required to be completed.
c) Charge Account is invalid, inoperative, dormant, frozen, overdrawn
or any credit facilities turns non-performing asset (NPA).
iv. The Credit Card must not be used after the Agreement has ended, the
card account is suspended or notice for cancellation has been issued.
v. With a view to ensure that the Credit Card is being used as per the
regulatory guidelines, Terms and Conditions and applicable policies of the
Bank, Bank shall have a right to run periodic checks on the Credit Card
usage to identify whether there is excessive utilization of credit limit
beyond the sanctioned limit in one statement cycle, unusual or excessive
utilization at few select merchants, possible collusion with merchant and/or
usage towards non-personal/business related requirements, over-
use/misuse of features/ offers/ programs towards accumulation of undue
reward points/ cash back / other benefits amongst others. Based on the
usage patterns, if any of these is suspected by the Bank, Bank may take
restrictive action on the Credit Card. Such action can be with immediate
effect and may include but not be limited to withdrawal of features/
benefits as well as complete termination of the Credit Card.
vi. If any such action is taken by the Bank onus will be on customer to
provide satisfactory proof of bonafide usage to reinstate the Credit Card
and attached features/ benefits as may be deemed fit by the Bank. Bank’s
decision in this regard shall be final and binding on the card holder.
vii. Where the Bank decides to cancel/revoke/suspend the card, the Card
holder must (subject to any default or other notice required by law)
immediately pay Bank the total outstanding balance on the Account. This
includes all amounts due to Bank under the Agreement, including all
transactions and other amounts not yet charged to the Account. The card
account shall not be considered as closed until the entire dues, including
fees, charges, interest and taxes thereon has been paid in full.
viii. The Bank has the right to withdraw the privileges attached to the Card
and/or has the right to call upon the Cardholder to surrender the Card

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 and/or to pick it up through the Bank’s representative and/or through the
Merchant Establishments or their representative without assigning any
reason whatsoever. Use of the Card after notice of withdrawal of privileges
is fraudulent and subjects the Cardholder to legal proceedings.
ix. The Bank may. Unless and until such termination occur the Bank will re-
issue the Card from time to time for use in accordance with the
agreement.
x. Membership fee if any, will not be refunded on surrender / cancellation of
Card.

11. Loss / theft / misuse of card

I. Procedure to be followed in case of loss/theft / misuse of card

The Cardholder is responsible for the security of the Card and shall take all steps
towards ensuring that the Card is not misplaced/misused.

The Cardholder shall be liable for all losses in case of misuse of the card by
someone who obtained the PIN or the card with the consent of Cardholder/
additional Cardholder.

If the Cardholder has acted fraudulently the Cardholder shall be liable for all
losses. If the Cardholder acts without reasonable care, the Cardholder shall be
liable for all losses incurred.

The Cardholder must notify the 24 Hour Call Center immediately, followed by
written confirmation within 7 days, if the Primary or any Additional credit card is
misplaced, lost, stolen, mutilated, not received when due or if he/she suspects
that the Credit Card is being used without Cardholder’s permission.

Once a card is reported lost, it should not, under any circumstance be used if
found by the Cardholder subsequently. As the Add-On card is an extended
facility given on the Primary Card Account, the Add-on card is rendered invalid
when the primary card is reported lost. Similarly, if the Add-on card is reported
lost, the primary Card Account and other Add-on cards are invalidated.

In the event of the loss or theft of the Card, the Cardholder must also lodge an
FIR with the Police and submit acknowledge copy to the Bank. Bank may,
without referring to the Cardholder or any additional Cardholder, give the police
or other relevant authorities any information that Bank consider relevant about
the loss, theft, misuse of a Card or PIN.

A replacement Card will normally be issued at the Bank’s discretion, for a

replacement fee to be decided by the Bank.

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II. Limited Liability of card holder in case of unauthorized electronic
transactions

a) Card holder will be entitled for Zero liability where the unauthorized
transaction occurs in the following events:
i. Contributory fraud / negligence / deficiency on bank’s part.
ii. Third party breach where the deficiency lies elsewhere in the
system and you notify us within three working days of receiving the
communication from us regarding the unauthorized transaction.
b) Card holder shall be liable for the loss occurring due to unauthorized
transactions in the following cases:
i. In cases where the loss is due to card holder’s negligence such as
where card holder has shared the payment credentials, card holder
will bear the entire loss until you report the unauthorised transaction
to us. Any loss occurring after the reporting of the unauthorized
transaction shall be borne by bank.
ii. In cases where the responsibility for the unauthorized electronic
banking transaction lies neither with bank nor card holder, but lies
elsewhere in the system and when there is a delay (of four to seven
working days after receiving the communication from bank) on card
holder’s part in notifying bank of such a transaction, card holder’s
per transaction liability shall be limited to that transaction value or
the amount whichever is lower as mentioned in RBI guidelines
issued from time to time on the subject.
iii. Further, if the delay in reporting by the card holder is beyond seven
working days, card holder’s liability shall be determined as per
Bank’s Board approved policy which will be available in public
domain / Bank’s website. We shall provide the details of Bank’s
policy in regard to card holder’s liability formulated in pursuance of
the RBI directions on the subject at the time of opening the
accounts. Bank will inform all the customers individually also about
our policy on the subject.
c) Reversal Timeline for Zero Liability / Limited Liability
On being notified by the card holder, bank shall credit (shadow reversal)
the amount involved in the unauthorised electronic transac tion to card
holder’s r account within 10 working days from the date of such notification
by the card holder (without waiting for settlement of insurance claim, if
any). The credit shall be value dated to be as of the date of the
unauthorised transaction.

Further, we will ensure that:

i. Card holder’s complaint is resolved and liability, if any, established
within such time, as may be specified in Bank’s Board approved
policy, but not exceeding 90 days from the date of receipt of the
complaint and card holder will be compensated as per RBI
guidelines on the subject.
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 ii. Where Bank is unable to resolve the complaint or determine card
holder’s liability, if any, within 90 days, the compensation as per
RBI guidelines will be paid.

III. Liability of card holder in case other than (ii) above

The Cardholder shall be fully liable for all the Charges on the lost Card. The
Cardholder shall be liable for all transactions on the Card up to the time of
reporting of the loss/theft/damage.

Card swipe transactions may get processed by merchants without PIN /

additional authentication, when it is initiated on merchants located outside India
as it may not be a mandate in those countries. Cardholder is wholly liable for all
transactions prior to reporting of loss of the card.

In the event the loss/theft of Card is not reported in writing as above to the Bank,
the Cardholder shall be liable for all the charges transactions on the lost/stolen
Card and the Cardholder indemnifies the Bank fully against any liability (ci vil or
criminal), loss, cost, expenses or damages that may arise due to loss or misuse
of the Card. In the event the transactions are received by the Bank after the Card
has been reported lost or stolen but before the receipt of the Cardholder’s written
confirmation as above, the Cardholder shall continue to be fully liable for all
amounts debited to the Card Account.

12. Disclosure

I. Type of information relating to card holder to be disclosed with and without

approval of card holder

The cardholder has specifically consented to the Bank for processing of data by
outsourced technology vendor. Therefore, the cardholder services relating to
queries, request and grievances may be attended to by the technology vendor. It
shall be Bank’s responsibility to ensure confidentiality of cardholder details,
including personal details.

The Credit Information Company is an initiative of the Government of India and

the Reserve Bank of India (RBI) to improve the functionality and stability of the
Indian financial system. This is in line with RBI’s efforts to provide an effective
mechanism for exchange of information between banks and financial institutions,
thereby enabling cardholders to avail of better credit terms from various
institutions.

The Cardholder acknowledges tha t Bank is authorized to share cardholder

information to a Credit Information Company (that has obtained Certificate of
Registration from RBI). Bank shall provide information relating to repayment

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 record of the cardholder to a Credit Information Company within a period of 45 –
60 days.
In the event of a dispute, Bank will make suitable amends to the reporting
procedure before reporting the card holder as defaulter. However it may also be
noted that such disclosure/release of information would be contingent on time
available to investigate and settle such disputes raised.

The Cardholder further acknowledges that Bank is authorized to share

Cardholder information, including default in payments with Financial Institution,
employer and to other third parties engaged by Bank for proper operation of card
accounts, verification and other administrative services.

Bank may also share Cardholder information with any parent, subsidiary, affiliate
or associate of Bank, for the purposes of marketing and offering various products
and services of Bank or its group companies, subsidiaries, affiliates and/or
associates.

If the cardholder is not agreeable to such disclosures, cancellation of card/s,

including add-on cards may be sought. However, refund of any amount, whether
proportionate or full, shall not be made by the Bank .

13. Prohibition of Overseas Transactions and/or Forex Trading through card

Bank International Credit Card(s) shall be strictly in accordance with exchange

control regulations, law of the land or of the Regulatory authorities as applicable
from time to time.

The Card is valid for use both in India as well as abroad. It is, however, not valid
for making foreign currency transactions in Nepal and Bhutan.

Usage of the Card for transacting outside India must be made in accordance with
applicable law including the Exchange Control Regulations of the RBI and the
Foreign Exchange Management Act, 1999. Foreign exchange trading through
internet trading portals is not permitted. In the event of any violations or failure to
comply, cardholder may be liable for penal action. The card holder undertakes to
keep himself/herself abreast of the Act, Rules and Regulations in this regard.
Cardholder should consult Authorized Dealer (AD) regarding Foreign Exchange
Entitlement

Use of credit cards for making remittances/payments towards capital account

transactions such as investment in overseas entities or setting up of entities
overseas is not a permissible method of funding under RBI‟s Master Direction -
Direct Investments by Residents in Joint Venture/Wholly Owned Subsidiary
abroad.

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As per RBI Master Circular- Master Circular on Miscellaneous Remittances from
India facilities for Residents, use of Credit Card is prohibited for purchase of
prohibited items like lottery tickets, banned or proscribed magazines,
participation in sweepstakes, payment for call-back services, etc., since no
drawal of foreign exchange is permitted for such items/activities. Please refer to
latest Master Circular/ Master Direction on Miscellaneous Remittances from India
facilities for Residents for more details.

Apart from contraventions of the Foreign Exchange Management Act (FEMA),

1999, cardholder may be made liable for violation of regulations relating to know
Your Customer (KYC) norms / Anti-Money Laundering (AML) standards.

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