Citi India consumer banking customers are now served by Axis Bank.

Citi India has transferred ownership of its consumer banking

business to Axis Bank (registration number L65110GJ1993PLC020769). Consumer banking customers can continue to use all
existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile® App as usual. Axis Bank is the provider
of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those
products.The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used
temporarily under license by Axis Bank from Citigroup Inc. and related group entities.

MOST IMPORTANT TERMS AND CONDITIONS – Citi Rewards Domestic Credit Card

The Most Important Terms and Conditions (MITC) are to be read and understood in
conjunction with the Citi Credit Card Card Member Terms and Conditions (Card Member
T&Cs) and the Product-specific Terms and Conditions as communicated on
www.citibank.com/india.

1. Fees and Charges

a. Schedule of Charges:

Description of charges Citi Credit Cards

Joining / Annual fees Joining/ annual fees for primary and additional card(s) is
communicated at the time of sourcing.
Cash advance fees 2.5% on the billed amount withdrawn*, subject to a minimum of
₹500.
Late payment charges • NIL for statement balance up to ₹1000
• ₹450 for statement balance above ₹1000 and up to ₹5000
• ₹700 for statement balance above ₹5000 and up to
₹10000
• ₹950 for statement balance above ₹10000

Over credit limit charge# 2.5% of the amount (excluding fees, charges and taxes) over
the credit limit, subject to a minimum of ₹500.
Returned Payment Charge ₹500 per returned payment
(Cheque / ECS / ACH / SI
bounce charge)
Fuel transaction charge 1% of the transaction amount, subject to a minimum of ₹10^.
Waived at authorized Indian Oil Corporation outlets only.
Railway ticket booking 1.8% of the transaction value^.
surcharge
Reissue of lost, stolen or ₹100
damaged card
Cash deposit at Citi branches ₹250 per deposit

#
Over credit limit charge will not exceed the amount over the credit limit

^The Fuel transaction surcharge and Railway ticket booking surcharge are indicative only.
These surcharges are levied by the acquirer (merchant’s bank providing terminal /
payment gateway).

Goods and Services Tax (GST) at rates as notified by the Government of India is applicable on
all fees, interest and other charges and is subject to change.
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b. Finance Charges
i. Interest will be charged if the Card Member does not pay back the previous bill in full, by
the payment due date (as per the card statement), and on cash advances (incl. cash
advance fees) from the day of advance. Interest is charged from the date of transaction
until the date of full settlement of the dues.
ii. The interest rate on the Citi credit card of the Card Member will be 3.50% per month (i.e.
42.00% annualized), with the exception of Citi Ultima & Corporate cards, provided the
account continues to be in good standing and all credit card bills are paid on time (at
least the Minimum Amount Due). In case of default, i.e., if the Card Member does not
pay the Minimum Amount Due as per the last credit card statement by the Payment Due
Date, the interest rate can increase up to 3.60% per month (i.e. 43.20% annualized),
and will apply till the time the account is regularized plus 3 months after that.
iii. If the Card Member has more than one interest rate credit card, i.e. any card other
than Ultima & Corporate Cards, then interest rate applicable on the new card(second
card) will be same as the existing card (first card), irrespective of the type of card that
the Card Member chooses as 2nd card.
iv. If the Card Member is using revolving credit facility, the closing balance as per the
previous statement will accrue interest till the date of full payment of the total amount
due, inclusive of any billed EMIs for loans on credit card.
All new purchases before final payment date will be charged interest from the
transaction date till date of final payment and the interest post final payment date will
be deferred and billed/waived depending on payment in subsequent cycles. All new
purchases post final payment will continue to have interest deferred and
billed/waived depending on payment in subsequent cycles.
v. In the event the Card or loan is closed by the customer, prior to all the installments
being charged, the loan principal outstanding, interest accrued till the date of such
closure of loan along with the pre-closure charges shall be debited to the Card
account and appear in the monthly statement. As a part of the Credit Card Account,
this balance will now attract all the charges including finance charges at the credit
card rate of interest of 3.50% per month (i.e. 42.00% annualized) and 3.60% per
month (i.e. 43.20% annualized). Citibank shall be entitled to demand immediate
repayment of such outstanding amounts.

Illustrative example 1 for interest calculation:

Assuming, that a Card Member has paid only partially for the February outstanding, and
the statement is generated on 17th March for ₹5000 (including interest from the date of
transaction). Card Member makes a payment of ₹2000 on 25th March, and a purchase
for
₹1000 on 30th March. No further payment is made on the card till 17th April (i.e. next
statement date). Assuming an interest rate of 42.00% per annum on the Card, interest
will be levied as follows:

Balance ( Period No. of days Calculation Interest ( ₹)

₹)
5000 18 Mar – 24 Mar 7 42.00*7/365*5000/100 40.27
3000 25 Mar – 29 Mar 5 42.00*5/365*3000/100 17.26
4000 30 Mar – 17 Apr 19 42.00*19/365*4000/100 87.45
Interest charged 144.98

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NOTE: If a Card Member spends Rs.5000/- and pays back exactly the minimum amount due
every month, then it may result in repayment stretching up to 11 years with consequent interest
payment on the outstanding amount. Therefore, a Card Member should, whenever possible,
pay back substantially more than the minimum due. This will also help to free up the spending
limit and improve credit rating.

Illustrative example 2 for interest calculation:

Assuming, that a Card Member has paid only partially for the November outstanding,
and the statement is generated on 17th December for ₹5000 (including interest from the
date of transaction). Card Member makes a purchase of ₹1000 on 20th December, full
payment of ₹5000 on 25th December, and a purchase for ₹1000 on 30th December. No
further payment is made on the card till 17th January (i.e. next statement date).
Assuming an interest rate of 42.00% per annum o n the Card, interest will be levied as
follows:

Balance (₹) Period No. of days Calculation Interest ( ₹)

5000 18 – 19 Dec 2 42.00*2/365*5000/100 11.5
6000 20 – 24 Dec 5 42.00*5/365*6000/100 34.52
Interest charged 46.20
Interest accrued post full payment date, i.e. 25th December will be deferred and billed/
waived depending on payment in subsequent cycles.

c. Late payment charges

Late payment charges will be applicable if the Minimum Amount Due on the card is unpaid
for more than 3 days from the Payment Due Date. Late payment charges are levied based
on the total amount due on the card as of the previous statement.

d. Payment due date (PDD)

The payment due date can vary between 17 and 23 days from the statement date
depending on the outstanding dues repayment history. This period is at the discretion of
the Bank and may change. For example, if the statement period is from 16 th May to 15th
June, the payment due date can vary from 2nd July to 8th July.

e. Interest free (Grace) period

Interest free (grace) period depends on the date of the transaction and the statement
date, as illustrated below:

Illustrative example for interest free credit period:

For the example given in the PDD section, assuming that the payment due date falls on
2nd July, and if the previous month's dues have been paid in full, the grace period would
be:
- For a purchase dated 16 May, interest free grace period would be 16th May to
2nd July = 47 days.
- For a purchase dated 15th June, interest free grace period is 15th June to 2nd July
= 17 days.

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If a part payment is made, there would be no interest free period and interest charges
would be applicable (including on fresh purchases, if any) using average daily balance
method.

2. Limits
The Credit limit and Cash withdrawal limit are communicated to the Card Member at the
time of delivery of the card and also in the monthly statements. ‘Available Credit Limit’ or
‘available Cash Limit’ is the limit up to which a Card Member can make purchases or
withdraw cash from an ATM, respectively. The Cash limit is included within the overall
Credit limit assigned.

3. Billing
a. Statement: Card Member will be sent a monthly statement showing payments,
transactions and charges, if any, for the month, provided the card has been used during the
said period. The statement would be dispatched by physical mail or email to the mailing address
as per bank’s records.

b. Minimum Amount Due (MAD): The monthly payment should cover at least the MAD.
Any unpaid MAD from the previous statements will also be added to the current MAD to arrive
at the MAD payable in the current statement.
The MAD will be higher of the following, subject to a minimum of ₹100:
i. the sum of all installments, the amount utilized over the credit limit (if any) and 5% of
remaining balance outstanding, OR
ii. the sum of all installments, annual fees, transaction fees for loans / EMI facilities linked
to credit card , interest / other bank charges (excluding insurance / foreign currency
mark-up), the amount utilized over the credit limit (if any) and 1% of remaining balance
outstanding.

* Inclusion of annual fees in Min Amount Due in full is effective 7th Jul 2020.

If the Total Amount Due (TAD) is less than ₹ 100, the MAD would be equal to TAD.

c. Payments received against the Card will be adjusted against the various categories in
the following order: taxes, fees, other charges, interest charges, insurance charges and
principal. Within a category, the payment will be adjusted in the following order: loan above card
limit, other EMI plans, cash-withdrawals and retail purchases. Billed outstanding dues will be
prioritized over unbilled outstanding dues for payment application; with the order of payment
application remaining same as above. For payments exceeding billed outstanding dues, the
application will be done on unbilled transactions posted in the card account till the date of
payment application.

d. Methods of payments: Payments towards the card account may be made in any of the
following ways:
i. Online: Payment from a Citibank account can be made using the Citibank website, Citibank
Mobile App or Citibank Interactive Voice Response (IVR). Online payment from non-
Citibank banking account can also be made using Epay option on the Citibank website.

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ii. Standing Instruction: Standing instruction for TAD or MAD from a Citibank account.
iii. ECS / NACH : Standing instruction for TAD or MAD from a non-Citi bank account.
iv. NEFT: Online payment from a non-Citibank banking account using IFSC code CITI0000003
and Chennai as branch address.
v. Cheque / Demand draft: drawn in favour of the 16 digit Citibank credit card number i.e.
“Citibank Card XXXXXXXXXXXXXXXX”. The cheque / DD can be dropped in the drop
boxes at Citibank ATMs.

e. Billing disputes:
In the event of a billing dispute, Card Member must inform Citibank within 30 days of receipt of
the statement and not later than 60 days from the date of transaction. For billing disputes, Bank
will investigate and confirm the liability for such transactions. For certain disputes the Bank may,
at its discretion, give a temporary credit during the period of investigation, which may be
reversed subject to outcome of investigation.

f. Contact details:
Card Member can contact Citibank in any of the following ways:
i. Call us on the 24X7 CitiPhone helpline. Please refer to the ‘Contact Us’ tab on
the Citi home page www.citibank.com/india. ii. Login to www.citibank.com/india using
IPIN (Internet password), click on the ‘Your Queries’ link to send us the query. iii.
Citibank, N.A. Mail Room, Acropolis, 9th Floor, No. 148, Dr Radhakrishnan Salai,
Mylapore, Chennai – 600 004

g. Grievance redressal:
If you are not satisfied with the response received from access channels- Citiphone/
Your query in CBOL, you may escalate your concern to the Head Customer Care in the
following ways: Send an Email to [email protected] or call the bank @ 1800
425 2484 (toll free) or at 022-49552425 (local dialing) between 10:00 am and 6:00 pm
(Monday to Saturday)
For any further escalation, you can reach our Principal Nodal Officer Mr. M Dhananjayan
to examine issues and provide an impartial resolution, you may escalate to him by
sending an email @ [email protected] or call him @ 18002662400 (toll
free)/ 02249552400 (local dialing) between 10:00 AM and 6:00 PM Monday to Saturday.

In an event that the Card Member does not receive any response within one month from
the date of complaint lodged at the above mentioned channels, or if the Card Member is
dissatisfied with the response given, he/she may write to the Banking Ombudsman for
an independent review. Further details are available on the Grievance Redressal
webpage on www.citibank.com/india on the Banking Ombudsman scheme.

4. Default and Circumstances

If the Card Member does not pay at least the MAD by the payment due date plus 3 days,
the card will be reported as delinquent in the monthly submissions to the Credit Information
Companies (CICs), authorized by the Reserve Bank of India (RBI). Nonpayment of at least
the MAD may lead to discontinuation of the credit card services. If any dues or outstanding
payable by the Card Member to the Bank hereunder remains due and payable, the Card
Member shall be reported to the Reserve Bank of India or any other authority, as required

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under the applicable regulations/laws. If requisite payment is made, the record will be
updated as ‘current’ in the subsequent monthly refresh to the CICs.

If the payment is overdue, the Card Member may be contacted through visits, post, fax,
telephone, e-mail, SMS messaging and / or by engaging third parties to remind, follow up and
collect dues. Bank’s customer assistance specialists, engaged through the authorized agencies
may contact the Card Member to remind on the outstanding dues. The complete list of
authorized agencies is available on www.citibank.com/india. If the Bank is unable to contact the
Card Member, a message may be left with third parties such as spouse / parent / other direct
adult family member / secretary / accountant) available at the residence / office / phone.

Citibank may at any time combine and consolidate any of the Card Member’s accounts and any
other facilities availed by the Card Member, including any outstanding dues with respect to
credit cards held with the Bank. Bank shall be authorized to set-off, adjust or transfer any sums
standing to the credit of any of such accounts in or towards satisfaction of any of the liabilities of
the Card Member to the Bank on any account or in any other respect.

In case of deceased/ permanently incapacitated Card Member, the Bank will request the
heirs/executors/administrators/family members to repay the dues.

Card Member may visit www.citibank.com/india or call at the CitiPhone helpline for
information on insurance covers available with Citibank.

5. Termination / revocation of the Card membership

i. A Card Member may terminate the Card membership with Citibank at any time by writing
to the Bank or by calling the CitiPhone helpline. The entire card outstanding dues and
loans / EMI facilities linked to credit card (if availed) will immediately become due.
ii. Citibank may also cancel the use of the card at any time witho ut prior notice, if it
considers it necessary for business or security reasons, which may include but not
limited to delay in payments, returned cheque, improper use of credit card (for Foreign
Exchange trading, business use, etc.), misleading or incorrect information/documents
given along with card application or otherwise, failure to furnish information or
documents as required by relevant laws/regulations (including identification documents)
as may be required under the Bank’s/ RBI’s Know Your Customer (KYC)/ Anti Money
Laundering (AML)/ Combating of Financing Terrorism (CFT) guidelines, if the Card
Member is involved in any civil litigation or criminal offence / proceedings by any
authority, court of law or professional body or association, etc. For details on card
termination/cancellation, please refer to ‘Events of Default’ in the Card Member Terms &
Conditions given on www.citibank.com/india. The Card Member may continue to receive
monthly statements, reflecting the actual outstanding, even after closure of the card
account.

6. Loss / Theft / Misuse of the Card

i. In case the card is lost, stolen, misplaced, or if someone else knows the PIN or other
security information the Card Member should contact Citibank immediately by calling
24hour CitiPhone at 1800 267 2425. Card Member must report the theft of the Card(s) to
the Police and lodge an FIR.

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ii. Card Member will not be liable for any misuse on a card or PIN after informing Citibank of
the loss, unless the Card Member has acted with gross negligence. iii. Card Member will
be liable for all losses owing to any misuse that happened with his/her consent or
knowledge or prior to intimation to Bank about loss of card.
iv. The card cannot be used for any purpose prohibited by regulations or applicable law.

7. DISCLOSURE
i. Citibank has tied up with Credit Information Companies (CICs) authorized by the RBI and
will share credit information including but not limited to the current balance, loans / EMI
facilities linked to credit card (if availed), balance outstanding on credit card/ loan, payment
history etc. along with the demographic details with these organizations on a monthly basis,
as per the Credit Information Companies (Regulation) Act, 2005. The CICs only provide
factual credit information and do not provide any opinio n, indication or comment pertaining
to whether credit should or should not be granted. It is in the best interest of Card Member
to maintain a good credit history by paying the necessary dues in a timely manner. Details of
default would also be available with the CICs, which in turn could impact the credit
worthiness of Card Members.
ii. Citibank reserves its right to report a delinquent customer to the CICs even in an instance of
Card Member raising a billing dispute which the Bank had clarified as an invalid dispute
earlier or the dispute being raised by Card Member after the cut-off date, as defined by the
Bank, and/or the dispute is in relation to secured transactions where a PIN or a One Time
Password was used.
iii. Citibank will provide the particulars of the card account to the statutory authorities, as may
be required. If the Card Member has availed a co-brand card, offered by Citibank and its
partner, the necessary information including but not limited to that which is required for
execution of the rewards programs, portfolio statistical analysis, etc. will be provided to the
co-brand partner.
iv. iv. Transaction alerts received may not be assumed as a confirmation of transaction
completion.
v. Residents of the U.S. State of California have certain rights with respect to their Personal
Information under the California Consumer Privacy Act (“CCPA”) as of January 1, 2020. (For
more information about what this means to you, please visit
https://www.citigroup.com/citi/privacy. To access your rights under CCPA, please call U.S.
+1 833-399-0014 or visit (https://online.citi.com/CCPA_non-US_Request.pdf) CCPA non-US
Request to print a form and mail it to us.

If the Card Member does not wish to receive any direct marketing or telecalling / telesales calls
from Citibank for other products, the Card Member may call 24-Hour CitiPhone and inform the
Bank. Alternatively, Card Member could log on to the Bank’s website and register for the 'Do
Not Disturb’ service. The Card Member will continue to receive communication pertaining to the
core features of the credit card.

A soft copy of this MITC document, Card Member Terms and Conditions, relevant credit card
guidelines and local regulations are available on www.citibank.com/india.

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Important Regulatory information
i. The Credit Card is only valid for use in India. ii. Citibank is a member of the
Banking Codes & Standards Board of India (BCSBI). Details of the BCSBI code is available on
our website www.citibank.com/india.

All Information in this communication is correct at the time of printing/publishing (Version: GCG/
Rewards Domestic-MITC/ 06-20).

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