About Your Intermediary (Insurance Brokerage)

DISCLOSURES
(In terms of the Financial Advisory and Intermediary Services Act)
1. About your Intermediary (insurance brokerage)
Bidvest Insurance Brokers (Pty) Ltd, Co Reg No 1967/000378/07, is an authorised Financial Services Provider Licence No:
FSP 44446, and is authorised to provide Advice and Intermediary Services in respect of License Category 1: Short Term
Personal Lines, Short Term Commercial Lines, Long Term A (Funeral) and Long-Term Category B1.
Bidvest Insurance Brokers is a member of the Financial Intermediaries Association of Southern Africa.
a) Contact details
Physical Address: 2nd Floor, Lincoln on the Lake, 2 The High Street, Umhlanga Ridge, 4319
Postal Address: P.O. Box 25038, Gateway, 4321
Telephone: 0861 668 888 ; Fax: 0867 43 4987
E-mail: [email protected]
Web: www.bidvestinsurance.co.za
b) Insurance covers held by the Intermediary

- Your Intermediary does have Professional Indemnity Insurance
- Your Intermediary does have Fidelity Guarantee Cover
c) Rand amount of commission payable to the Intermediary: Commission is paid by the insurer at the statutory rate, which is
disclosed on the policy schedule. The intermediary also earns a policy fee which is disclosed in the policy schedule.
d) The compliance Officer for Bidvest Insurance Brokers (Pty) Ltd is:
Associated Compliance Pty Ltd License Number – 6377
Telephone: (011) 678 2533; Fax Number: (011) 678 7731
e-mail: [email protected]
e) Complaints: Should you wish to lodge a complaint with the Intermediary, the following contact details may be used:
e-mail: [email protected]
Postal: The Complaints Manager, P O Box 25038, Gateway, 4321
Telephone: 0861 010 111
2. About the Insurer
King Price Insurance Company Ltd is a licenced insurer and an approved financial services provider (FSP no. 43862).
If you have any questions on your existing policy, you may contact:
Client care 0860 00 55 00
Email [email protected]
If you need to submit a claim, email [email protected]
Our emergency assist number is 0860 50 50 50.
For any compliance related matters or complaints relating to the FAIS Act or the Policy Protection Rules, you may contact Carl, our
compliance officer at [email protected] or 082 460 8223
Physical address
Block A, Menlyn Corporate Park
175 Corobay Avenue Menlyn
Waterkloof Glen X11
Pretoria, 0181
South Africa
Postal address
PO Box 284
Pretoria, 0063
South Africa
3. Premium Payment
Premiums payment details are provided in the Policy Schedule as issued to you. In addition, commission earned by
Bidvest Insurance Brokers (Pty) Ltd is disclosed in the Policy Schedule
5. Conflict of Interest Disclosure
Bidvest Insurance Brokers (Pty) Ltd, FSP 44446, takes note of Board Notice 58 of 2010 regarding FAIS Conflict of Interest.
The Intermediary, Bidvest Insurance Brokers (Pty) Ltd, makes every effort to ensure that at all times it acts in your best
interest and in no way allow our own interests, potential or actual, to influence our objective performance and the delivery
of unbiased and fair financial service to you.
- The Conflict of Interest Management Policy of the Intermediary is available on its website www.bidvestinsurance.co.za
- A gift register is maintained by the intermediary and is monitored to ensure that a Representative does not receive benefits
of a cash value exceeding R1 000 from any financial service provider in any one year.
- The Intermediary and the insurer have no common shareholding.
- The intermediary does receive more than 30% of its total income from Bidvest Insurance Ltd, but not from any other insurer.
6. Particulars of SASRIA SOC Limited
Should you have requested cover provided by SASRIA SOC Limited then you are entitled to the details as follows:
Physical Address: 36 Fricker Road, Illovo, Sandton, 2196
Postal Address: PO Box 653367, Benmore, 2010
Telephone: 0861 727742
Email/Website: [email protected] / www.sasria.co.za
Claims Procedure: In the event of a claim, all relevant documentation relating to your claim must be submitted to the
Insurer at the Local Branch in your area.
Compliance Dept: If you have any complaints about the Insurer regarding SASRIA cover then you may contact, The
Compliance Officer, SASRIA SOC Limited, PO Box 653367, Benmore, 2010.
7. OTHER DISCLOSURE REQUIREMENTS
7.1 FAIS OMBUDSMAN DETAILS
If the Intermediary does not resolve your complaint to your satisfaction, you have the right to approach the Ombudsman:
Telephone (012) 470 9080 or 0860324766; Fax Number (012) 348 3447
Address: P O Box 74571 Lynnwood Ridge, 0040;
Physical: Sussex Office Park, 473 Lynnwood Road, Lynnwood, Pretoria
Email: [email protected]
7.2 OMBUD FOR SHORT-TERM INSURANCE
Physical Address: 1 Sturdee Avenue, 1st Floor, Block A, Rosebank, Johannesburg, 2196
Postal Address: P.O. Box 32334, Braamfontein, 2017
Telephone: (011) 726 8900 or 0860 726 890
Email: [email protected]
Web site: www.osti.co.za
7.2 FINANCIAL SECTOR CONDUCT AUTHORITY
Postal Address: P.O. Box 35655, Menlo Park, Pretoria, 0081

Physical Address: Riverwalk Office Park, Block B, 41 Matroosberg Road, Ashlea Gardens, Extension 6, Pretoria, 0181
Tel: 012 428 8000; Fax: 012 346 0251
Website: www.fsca.co.za

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DISCLOSURES

(In terms of the Financial Advisory and Intermediary Services Act)

1. About your Intermediary (insurance brokerage)

b) Insurance covers held by the Intermediary

2. About the Insurer

If you need to submit a claim, email [email protected]

Our emergency assist number is 0860 50 50 50.

5. Conflict of Interest Disclosure

6. Particulars of SASRIA SOC Limited

7. OTHER DISCLOSURE REQUIREMENTS

7.1 FAIS OMBUDSMAN DETAILS

7.2 OMBUD FOR SHORT-TERM INSURANCE

Postal Address: P.O. Box 35655, Menlo Park, Pretoria, 0081

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