Page 1 of 24

Please check your contact details and

ensure it is up-to-date.
Mr. S Arthur John Benny
Old No 16, New No 1
C K Street Mobile No. : +918015751552
Ayanavaram
Chennai E-mail ID : [email protected]
Tamil Nadu
India
600023
Mobile No :+918015751552 Tel. :
Tel No :

Welcome to the world of Aditya Birla Capital!

Dear Mr. S Arthur John Benny ,

We thank you for the trust you have shown by making us your preferred choice for your protecting needs. It’s our pleasure to have
you as a valued customer.

Aditya Birla Capital's protecting solutions enable you to protect what you value.

Your decision to choose Aditya Birla Sun Life Insurance Vision LifeIncome Plan will not only safeguard your future but also that of
your loved ones.

Your policy details :

Plan Name : ABSLI Vision LifeIncome Plan Policy Number : 007623047
Premium Payment Term : 15 Years Premium Payment Frequency : Monthly

Installment premium : ` 7,499.70 Policy Term : To Age 100

Meeting your life’s money needs

Aditya Birla Capital offers a wide range of solutions that enable you to fulfill all your life’s needs regarding money, throughout
your life.

While you have availed our Protecting solution from Aditya Birla Sun Life Insurance, Aditya Birla Capital also offers to help you in
Investing in your aspirations and Financing your life’s dreams, needs and desires.

The ease of ONE WINDOW

We enable you to manage your money with confidence and ease by offering the convenience of one window and one point of
contact for all your money needs.

You now have one number, 1-800-270-7000 you can call, or one website, www.adityabirlacapital.com, you can visit, for any of your
money needs.

You can also create ONE Login ID by registering on the above website.

This ID will enable you to login to your account across all businesses of Aditya Birla Capital including Aditya Birla Sun Life
Insurance.

It will enable you to securely and conveniently transact and service all your PROTECTING, INVESTING and FINANCING needs.

Looking forward to a long and successful journey ahead!

Yours sincerely,

Ashok Suvarna
Chief Operations Officer
Aditya Birla Sun Life Insurance Company Limited
 Page 2 of 24
Our service philosophy
ABSLI Vision LifeIncome Plan Part A

Our service philosophy is to be transparent and responsive that will enable us to empower you to make the right financial decisions.
Transparency
Review your policy
We request you to go through your policy document in detail and check the accuracy of information provided herein. You will have
the right to return your policy to us within 15 days (30 days in case the policy issued under the provisions of IRDAI Guidelines on
Distance Marketing(1) of Insurance products) from the date of receipt of the policy in case you are not satisfied with the terms &
conditions of your policy. We will refund the premium paid once we receive your written notice of cancellation (along with reasons
thereof) together with the original policy document. Depending on our then current administration rules, we may reduce the
amount of the refund by proportionate risk premium for the period of cover and expenses incurred by us on medical examination
and stamp duty charges while issuing your policy in accordance to IRDAI (Protection of Policyholders Interest) Regulations, 2017.

(1)Distance Marketing includes every activity of solicitation (including lead generation) and sale of insurance products through voice mode, SMS electronic
mode,physical mode (like postal mail) or any other means of communication other than in person.

While handing over the original policy document, it is critical that you collect a valid written acknowledgement on submission of
the same, as this would be required for all future references.
Health Evaluation
Further, for your reference, we are sharing the results of your medical examination, if applicable, conducted for the assessment of
your proposal for insurance. The medical examination report was obtained for assessment of your health conditions, which is
relevant to take a decision on the proposal to obtain insurance cover from us. The results of the tests are only indicative in
nature. Aditya Birla Sun Life Insurance Company Limited expresses no opinion on the matters contained in the medical reports and
we will not be held responsible for the same whatsoever.
Responsiveness
We are committed towards addressing all our customer queries within a maximum of 10 days of receipt of the same.
Claims Connect
We understand that settlement of Claims is of utmost importance. Hence, in order to make claims a hassle-free experience, we
have streamlined the process and assure our customer that we are there in the hour of need.
Empower
A single Log-in ID and password that will enable you to securely and conveniently transact and service all your Protecting Solutions.
Here you can :
Track and manage your policy with ease for lifetime
Set alerts - Obtain timely and important information regarding your policy through the Set Alerts feature
Download feature - Instant download of policy document, statements and receipts pertaining to your policy
Convenience to pay premium - Easy and varied premium payment options to suit your convenience
Manage your policy - Submit your policy servicing requests online
Stay updated - Track your policy details and service request status online
Convert your policy into an E-Insurance Account (EIA) and experience convenience like never before.
SMS alerts : Access a host of policy and fund related information on your phone by sending a simple text message.
Call center / IVRS : Call our toll free number 1800-270-7000 and follow the IVR (Interactive Voice Response) flow to ensure
that you have an easy and quick resolution of your queries. For NRI call +91 22 66917777(Call charges apply) between 9 am to
9pm, Monday to Saturday.
Branch : Visit your nearest branch to get all information regarding your policy and any assistance on your servicing requirements.

For any queries or clarifications, please contact your

advisor at the touch points mentioned below –
Advisor Name : Mr. Shaju S P Ciril S

Advisor Code : CA3523

Advisor Mob. No. : 9840407448
Advisor Res. No. :
Advisor Off. No. :

Branch Name : Chennai - Egmore

Branch Contact : 0448206000

 Page 3 of 24
First premium receipt
Name of Life Insured : Mr. S Arthur John Benny
Name of Policyholder : Mr. S Arthur John Benny
Address of Policyholder : Old No 16, New No 1
C K Street Ayanavaram
Chennai Tamil Nadu
India 600023

Client ID : 3119566039
Policy No. : 007623047 GSTIN : 33AABCB4623J1ZZ
Policy Identification Type : General State Code : 33
Date of Policy Issue : 18/08/2018 Receipt No : 1200181966

Coverage Details
Coverage No. Coverage Name Date of Issue Modal Premium
(`)

01 ABSLI Vision LifeIncome 2013 18/08/2018 7,176.76

Premium Details
Description Amount (`)

First Premium 14,353.52

Goods and Services Tax (GST) 322.94
State Goods and Services Tax (`) 161.47
(SGST)
Central Goods and Service Tax (`) 161.47
(CGST)

Installment Premium(Total) 14,676.46

Any sum paid on an insurance policy with Aditya Birla Sun Life Insurance Company would be eligible for applicable tax benefits,
under the Income Tax Act, 1961, as amended from time to time.
For specific suitability you are requested to consult your tax advisor.
The charges are/shall be subject to applicable taxes and levies, prevailing from time to time, during the validity of the policy
contract.

Branch Name : Chennai - Egmore SAC Desc : Life Insurance

Branch Address : Kuber'S 42/425 Pantheon Road Egmore Chennai Chennai SAC Code : 00440186
Tamil Nadu 600008

Insurance Advisor Code : CA3523 State Code : 33

This is a digitally signed document and does not require a signature. GSTIN : 33AABCB4623J1ZZ
 Page 4 of 24
Your policy details
Must read
Part A
ABSLI Vision LifeIncome Plan Policy Preamble | Policy Schedule
This Policy is the evidence of a contract between Aditya Birla Sun Life Insurance Company Limited ('ABSLI','We',or 'the Company')
and the Policyholder (‘You’, or ‘Policyholder’) as described in the Policy Schedule. This Policy is based on the Proposal made by
the within named Policyholder and submitted to the Company along with the required documents, declarations, statements,
benefit illustration and other information received by the Company from the Policyholder, Life Insured or on behalf of the
Policyholder. This Policy is written under and will be governed by the applicable laws in force in India and all premium and benefits
expressed are payable in Indian Rupees.
Policy Information

Product Unique Identification Number : 109N079V04

Policy No. : 007623047 Policy Term : 73 Years

Policy Maturity Date : 18/08/2091
Policy Issue Date : 18/08/2018
Risk Commencement Date : 18/08/2018
Policyholder : Mr. S Arthur John Benny
Address of Policyholder : Old No 16, New No 1
C K Street, Ayanavaram
, Chennai, Tamil Nadu
India, 600023
Date of Birth : 29/07/1991 Gender : Male
Life Insured : Mr. S Arthur John Benny
Address of Life Insured : Same as Policyholder Address

Date of Birth : 29/07/1991 Gender : Male

Age Admitted : Yes
Nominee Details Nominee Date of Birth Relationship with Life Insured
S Victoria 01/07/1965 Parent

Appointee In case Nominee is a Minor :

 Page 5 of 24
Your policy details
Must read
Part A
ABSLI Vision LifeIncome Plan Policy Preamble | Policy Schedule

Policy Premium
Annual Premium : ` 88,785.08 Installment Premium due on the 18 of every Month

Premium Paying Mode : Monthly Premium Paying Term : 15 Years

Installment Premium : ` 7,499.70 Last Premium due on : 18/07/2033

Benefit Information
Sum Assured : ` 1,075,010.00

Income Benefit* : ` 53,750.50 on every policy anniversary from 16 policy year to 72 policy year

* Provided all installment premiums are paid.

Signed for and on behalf of Aditya Birla Sun Life Insurance Company Limited.

Ashok Suvarna
Chief Operations Officer

Please read Your Policy Schedule carefully to verify that it correctly reflects the policy you applied for, if you notice
any discrepancies do return this policy document to us for correction immediately.
To claim a benefit or request a change in Your Policy Schedule, contact your advisor or write to our nearest Branch
Office or Customer Service Team. Please advise us promptly of change in any of your contact details.

Stamp Duty Details

Policy No. Stamp Duty Amt ( ` ) GRN (Gross Receipt GRN Date Deface No. Deface Date Order No. Order Date
No.)

007623047 215.00 MH004873880201819E 07/08/2018 CSD/126/2018/3204/18 20/08/2018

 Page 6 of 24

Aditya Birla Sun Life Insurance Aditya Birla Sun Life Insurance
Vision LifeIncome Plan PART B Vision LifeIncome Plan PART C

GENERAL PREMIUM PROVISIONS

Policy Premium
to Aditya
Birla Sun Life Insurance Company Limited, or any of its successors. Your Policy Schedule shows the annual premium, the rider premium, the
premium paying term, the premium paying mode, the installment
Please read this policy document carefully. premium and its due dates. Subject to the Premium Discontinuance
provision, we must receive policy premiums when due in order for this
contract to be valid and remain in effect.

POLICY BENEFIT PROVISIONS

DEFINITIONS
The below mentioned benefits are payable if your policy is still in effect
policy issue date
at the time the benefit is payable and for its full value (not paid-up). The
benefits and risk cover begin, as shown in Your Policy Schedule.
benefits in this section will be altered if and when your policy is made
paid-up as per the Policy Paid-Up provision.
policy year policy month
date and are periods of twelve calendar months and one calendar
Bonuses
month, respectively.
This policy will participate in the surplus emerging from the participating
IRDAI means the Insurance Regulatory and Development Authority
business in the form of a bonus. The bonus will be allocated annually at
of India.
the discretion of the company as simple reversionary bonus on the basis
of the actuarial valuation of assets and liabilities at the end of the
Risk Commencement Date
financial year. The bonus will be added to the policy on the relevant
Schedule when risk cover on the life of the life insured begins under
policy anniversary or on death or on surrender and shall accrue till the
this policy.
end of premium payment term. After the premium payment term the
bonus for each year shall be paid on subsequent policy anniversaries as
Additional definitions are given in this policy document.
survival benefit.

Additionally at the discretion of the company and based on the

experience under participating business terminal bonus may also be
payable on death of the life insured or maturity.

Accrued bonuses cannot be withdrawn or encashed but bonuses once

attached to the policy are guaranteed to be payable on death, survival
and maturity, as may be applicable. In case of surrender, the surrender
value of the attached bonuses will be payable.

Survival Benefit
In the event life insured survives to the end of premium paying term, we
shall pay to you accrued bonuses till date.

Your Policy Schedule shows the Income Benefit applicable to your policy.
Starting from policy anniversary subsequent to the end of the premium
paying term and on every policy anniversary thereafter till maturity you
shall receive.

(a) Income Benefit of 5.0% of Sum Assured; plus

(b) Bonus from the current policy year

Maturity Benefit

On the policy maturity date we shall pay you

(a) Higher of, Sum Assured or 105% of total premiums paid to date
excluding premiums paid towards underwriting extra and any
attached riders; plus
(b) Terminal bonus (if any)

ABSLI VLI Ver 2/Oct/2017 POL/10/17-18/931 109N079V04

 Page 7 of 24

Aditya Birla Sun Life Insurance Aditya Birla Sun Life Insurance
Vision LifeIncome Plan PART C Vision LifeIncome Plan PART D

Death Benefit POLICY PROVISIONS

Your Policy Schedule shows the Sum Assured applicable to your policy. Free-Look Period

In the unfortunate event the life insured dies during the premium paying You will have the right to return your policy to us within 15 days (30
term, we shall pay to the nominee/legal heir: days in case the policy issued under the provisions of IRDAIGuidelines
on Distance Marketing (1) of Insurance products) from the date of receipt
(a) Highest of, Sum Assured or 105% of total premiums paid to date
excluding premiums paid towards underwriting extra and any of the policy. We will refund the premium paid once we receive your
attached riders or 10 times of the annualised premium; plus written notice of cancellation (along with reasons thereof) together with
(b) Accrued bonuses as of date of death; plus the original policy documents. We will deduct proportionate risk
(c) Bonus added on death (if any); plus premium for the period of cover and expenses incurred by us on medical
(d) Terminal bonus (if any) examination and stamp duty charges while issuing your policy in
In the event the life insured dies after the premium paying term, we accordance to IRDAI(Protection of Policyholders Interest) Regulations,
shall pay to the nominee/legal heir 2017.

(a) Highest of, Sum Assured or 105% of total premiums paid to date (1)
Distance Marketing includes every activity of solicitation (including
excluding premiums paid towards underwriting extra and any lead generation) and sale of insurance products through voice mode,
attached riders or 10 times of the annualised premium; plus SMS, electronic mode, physical mode (like postal mail) or any other
(b) Bonus added on death; plus
(c) Terminal bonus (if any) means of communication other than in person.

Provided that where the death of the Life Insured takes place prior to
the Risk Commencement Date, only the basic premiums paid shall be Premium Discontinuance
payable as the Death Benefit. If you are unable to pay the installment premium by the due date, you
will be given a grace period of 30 days during which time all benefits
In case of death of the life insured, if the life insured is different from under the policy will continue.
the policyholder, the policyholder will receive the death benefit.
(a) Until two (2) full years installment premium for premium paying
Surrender Benefit term of 8 years and three (3) full years installment premiums for
premium paying term of 10 years or more are paid:
Your policy will acquire a surrender value after all due installment If we do not receive the entire installment premium by the end of
premiums for at least two policy years (for premium paying term of 8 the grace period, this policy will be deemed lapsed and all benefits
years) and three policy years (for premium paying term of 10 years and will cease immediately. The lapse date is the date the first unpaid
more) have been paid in full, you can request to surrender this policy for premium was due. You will be given a period of two years from the
its Surrender Benefit. lapse date to revive your policy.

The Guaranteed Surrender Value is the sum of the percentage of (b) Once two (2) full years installment premium for premium paying
premiums paid (excluding any premiums paid towards rider benefit/s, term of 8 years and three (3) full years installment premiums for
underwriting extra and GST) and surrender value of accrued bonuses premium paying term of 10 years or more have been paid:
If we do not receive the entire installment premium by the end of
less any survival benefit already paid. The Guaranteed Surrender Value
the grace period, this policy will be deemed paid-up and benefits
as shown under Appendix I will vary based on the year you surrender the
will continue as per the Policy Paid-Up provision. The paid-up date
policy.
is the date the unpaid premium was due. You will be given a period
of two years from the paid-up date to revive the policy for its full
Your policy also acquires a Special Surrender Value. To know the Special
benefits.
Surrender Value for your policy you can get in touch with your advisor, or
the nearest Branch Office or our Customer Service Team.
Revival
Your surrender benefit is the higher of:
(a) Guaranteed Surrender Value; or To revive the policy, you must pay all unpaid installment premiums due
(b) Special Surrender Value. till date plus interest thereon and repay any outstanding policy loan
balance plus interest thereon. We will charge the interest for policy
Grace Period revival at a rate declared by us determined as (x+2%)/12 rounded to the
If you are unable to pay the installment premium by the due date, you nearest 0.5%, where x is the base rate of the State Bank of India. The
will be given a grace period of 30 days during which time all benefits revival will be effected on receipt of the evidence of insurability
under the policy will continue. satisfactory to us with respect to the life insured. We may call for
additional information /documents to process the revival request. We
Your policy will automatically be deemed paid-up if we do not receive reserve the right not to revive the policy on original terms based on the
your instalment premium within the grace period, as explained in the underwriting decision. The effective date of revival is when these
Premium Discontinuance provision (b). Under the paid-up status, your requirements are met and approved by us, at our sole discretion.
policy will continue with the modified benefits as explained in the Policy
Paid- Up provision in Part D.
 Page 8 of 24

Aditya Birla Sun Life Insurance

Vision LifeIncome Plan PART D

Policy Paid-Up Termination of Policy

You may choose to stop paying premiums at any time once all due
Your policy will terminate at the earliest of:
instalment premiums for at least for two policy years for premium
paying term of less than 10 years (three policy years for premium paying
term of 10 years or more) have been paid and continue this policy on a (a) the date of settlement of the death benefit; or
paid-up basis. Your policy will automatically be deemed paid-up if we do (b) the date of payment of the surrender value, if any; or
not receive your installment premium within the grace period as (c) the policy maturity date; or
explained in the Premium Discontinuance provision (b). (d) the date on which the revival period ends after your policy has
lapsed as per Premium Discontinuance provision (a); or
Under the paid-up status, your policy will continue with the following (e) the date when outstanding loan value exceeds the surrender benefit
modifications: for reduced paid up policy.

(a) Sum Assured shown in Policy Schedule or 10 times of the

annualised premium as applicable under Death Benefit, whichever is
higher shall be reduced in proportion to the installment premiums
actually paid to the total installment premiums payable during policy
term subject to minimum of 105% of total premiums paid to date
excluding premiums paid towards underwriting extra and any
attached riders.
(b) Accrued bonuses to date shall not be reduced and remain attached
to the policy. Any bonus payable in the year of premium
discontinuance shall be reduced proportionately to the unpaid
premiums payable in the policy year and there shall be no further
accrual.
(c) Income Benefit shown in Policy Schedule shall be reduced to 5.0%
of Reduced Sum Assured.
If the Income Benefit payable is less than Rs 1,000 per year, you will
receive a lump sum payment at the end of the premium paying term
based on the then prevailing conversion rate set by ABSLI.
(d) Rider benefit, if any, will cease.

Policy Loan

You are eligible to take a loan against your policy at any time after your
policy acquires a surrender value. The minimum policy loan is Rs. 5,000
and the maximum is 85% of the then Surrender Benefit less any
outstanding policy loan balance as of date.

Your outstanding policy loan balance on any date shall equal all policy
loans made to date, including accrued and unpaid interest thereon, less
any policy loan repayments you have made to date.

We will charge the interest on the outstanding policy loan balance at a

rate declared by us on June 1st of each calendar year determined as
(x+2%), where x is the base rate of the State Bank of India. The interest
charged by us on any outstanding policy loan balance accrues on a daily
basis. We shall be issuing the loan re-payment schedule at the time
you opt for the loan against your policy.You are free to repay all or part
of your outstanding policy loan balance at any time, subject to our then
current administration guidelines.

If your policy is in reduced paid up status and your outstanding policy

loan balance equals or exceeds the Surrender Benefit then on that date,
all benefits under your policy will cease immediately and policy will
terminate.
Any benefit payable under this policy will first be reduced by any
outstanding policy loan balance at that time and only the residual value
will be paid to you or your nominee as the case may be.
 Page 9 of 24

Aditya Birla Sun Life Insurance

Vision LifeIncome Plan Annexure I

Guaranteed Surrender Value

The percentages for Guaranteed Surrender Value as a percentage of premiums paid and as a percentage of accrued regular bonuses are as given below
As a percentage of premiums paid*
Policy Premium Paying Term
Year 8 10 12 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40
1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2 30 - - - - - - - - - - - - - - - - - - - - - - - - - - - -
3 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
4 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
5 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50

6 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
7 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50
8 80 65 58 54 54 53 53 53 53 52 52 52 52 52 52 52 52 51 51 51 51 51 51 51 51 51 51 51 51
9 80 65 59 58 57 56 55 55 55 54 54 54 54 53 53 53 53 53 53 53 52 52 52 52 52 52 52 52
10 80 73 63 61 60 59 58 58 57 56 56 56 55 55 55 55 54 54 54 54 54 53 53 53 53 53 53 53

11 80 67 65 63 62 61 60 59 59 58 58 57 57 56 56 56 55 55 55 55 55 54 54 54 54 54 54
12 80 71 69 67 65 64 63 62 61 60 59 59 58 58 58 57 57 57 56 56 56 56 55 55 55 55 55
13 76 73 70 68 66 65 64 63 62 61 61 60 59 59 59 58 58 58 57 57 57 56 56 56 56 56
14 80 76 73 71 69 68 66 65 64 63 62 62 61 61 60 60 59 59 58 58 58 58 57 57 57 57
15 80 80 77 74 72 70 68 67 66 65 64 63 63 62 61 61 60 60 60 59 59 59 58 58 58 58

16 80 80 77 75 73 71 69 68 67 66 65 64 64 63 62 62 61 61 60 60 60 59 59 59 58
17 80 80 77 75 73 71 70 69 68 67 66 65 64 64 63 63 62 62 61 61 60 60 60 59
18 80 80 78 75 74 72 71 69 68 67 67 66 65 64 64 63 63 62 62 61 61 61 60
19 80 80 78 76 74 73 71 70 69 68 67 66 66 65 64 64 63 63 62 62 62 61
20 80 80 78 76 74 73 72 71 70 69 68 67 66 66 65 64 64 63 63 63 62

21 80 80 78 76 75 73 72 71 70 69 68 68 67 66 66 65 64 64 64 63
22 80 80 78 76 75 74 73 71 70 70 69 68 67 67 66 66 65 65 64
23 80 80 78 77 75 74 73 72 71 70 69 68 68 67 67 66 65 65
24 80 80 78 77 76 74 73 72 71 70 70 69 68 68 67 66 66
25 80 80 78 77 76 75 73 73 72 71 70 69 69 68 67 67

26 80 80 79 77 76 75 74 73 72 71 70 70 69 68 68
27 80 80 79 77 76 75 74 73 72 71 71 70 69 69
28 80 80 79 77 76 75 74 73 73 72 71 70 70
29 80 80 79 78 76 75 74 74 73 72 71 71
30 80 80 79 78 77 76 75 74 73 72 72

31 80 80 79 78 77 76 75 74 73 73
32 80 80 79 78 77 76 75 74 73
33 80 80 79 78 77 76 75 74
34 80 80 79 78 77 76 75
35 80 80 79 78 77 76

36 80 80 79 78 77
37 80 80 79 78
38 80 80 79
39 80 80
40 80

(PPT+1)
years to
end of 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80 80
Policy
Term

*excluding any premiums paid towards rider benefit/s, underwriting extra and GST
 Page 10 of 24

Aditya Birla Sun Life Insurance

Vision LifeIncome Plan Appendix I

As a percentage of accrued regular bonuses

Policy Premium Paying Term

Year 8 10 12 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40

1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2 13 - - - - - - - - - - - - - - - - - - - - - - - - - - - -

3 16 11 8 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

4 19 13 9 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

5 23 16 11 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

6 28 19 13 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
7 33 23 16 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

8 40 28 19 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

9 33 23 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

10 40 28 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

11 33 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2
12 40 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2

13 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2 2

14 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2 2

15 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2 2

16 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2 2
17 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2 2

18 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2 2

19 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2 2

20 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2 2

21 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2 2
22 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2 2

23 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2 2

24 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3 2

25 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3 3

26 40 33 28 23 19 16 13 11 9 8 6 5 4 4 3
27 40 33 28 23 19 16 13 11 9 8 6 5 4 4

28 40 33 28 23 19 16 13 11 9 8 6 5 4

29 40 33 28 23 19 16 13 11 9 8 6 5

30 40 33 28 23 19 16 13 11 9 8 6

31 40 33 28 23 19 16 13 11 9 8
32 40 33 28 23 19 16 13 11 9

33 40 33 28 23 19 16 13 11

34 40 33 28 23 19 16 13

35 40 33 28 23 19 16

36 40 33 28 23 19
37 40 33 28 23

38 40 33 28

39 40 33

40 40
 Page 11 of 24

Aditya Birla Sun Life Insurance Aditya Birla Sun Life Insurance
Vision LifeIncome Plan PART E Vision LifeIncome Plan PART F

Not Applicable (as it is not a unit linked plan)

Any person claiming the benefits can download the claim request
documents from our website www.adityabirlasunlifeinsurance.com or
Aditya Birla Sun Life Insurance can obtain the same from any of our branches.In case you are unable to
Vision LifeIncome Plan PART F provide any or all of the above documents, in exceptional circumstances
such as a natural calamity, we may at our own discretion conduct an
investigation and subsequently settle the claim.
GENERAL PROVISIONS
Taxation
Contract
The income tax benefits on your policy will be as per prevailing Income
Your contract includes this policy document, the application for the policy
Tax laws in India and any amendment(s) made thereto from time to
and any amendments agreed upon in writing after the policy is issued. The
time. As per the applicable laws and any amendments made thereto
contract also includes declarations given by the policy owner, any medical
from time to time, we reserve the right to:
report form and written statements and answers furnished as evidence of
insurability. We are bound only by statements that are part of the contract.
 deduct or withhold tax as the case may be; and
Only our authorized officers can agree to any change in the contract and
 recover levies, taxes, cesses and duties including but not limited to
then only in writing. GST from you or adjust the same from the amounts paid by you or
accrued or payable to you under the policy.
Currency and Place of Payment
Misstatement of Age
All payments to or by us will be in accordance with the prevailing Exchange
Control regulations and other relevant laws and regulations of India. If the date of birth of the Life Insured has been misstated and the
policyholder has paid less installment premium than would have been
Indian Rupee (Rs.) is the currency of this policy. We will make or accept payable for correct age, the company would be entitled to charge and
payments relating to this policy at any of our offices in India or such other the policyholder would be obliged to pay for such premium difference
locations as determined by us from time to time. since inception of the policy with interest at the rate as applicable to
the policy loan to continue this policy.
Assignment
If the date of birth of the Life assured has been misstated and the
Allowed as per the provisions of Section 38 of the Insurance Act, 1938 as policyholder has paid higher installment premium than would have been
amended from time to time. payable for correct age, the company shall refund the excess premiums
without any interest. In case of termination of the policy any unpaid
For more details on the assignment, please refer to Annexure A.
balance will be adjusted from the benefit payout.
Nomination
If at the correct age, the Life Insured was not insurable under this policy
according to our requirements, we reserve the right to pay the
Allowed as per the provisions of Section 39 of the Insurance Act, 1938 as
premiums paid till date and terminate the policy in accordance with
amended from time to time.
Section 45 of the Insurance Act, 1938.
For more details on the nomination, please refer to Annexure B.
Suicide
Claim Procedures
If the life insured under this policy dies by committing suicide, whether
For processing a claim (be it on maturity or death) under this policy the medically sane or insane, within one year from the policy issue date or
following documents are required: effective date of revival whichever is later, we shall only refund the
premiums paid to date (excluding GST) or the surrender value, if higher.
For Maturity Benefit:

 Original policy document Fraud and Misrepresentation


As per the provisions of Section 45 of the Insurance Act, 1938 as
For Death Benefit:
amended from time to time. For more details on Section 45 of the
Insurance Act, 1938 please refer to Annexure C.
 Original policy document
 statement
 Death Certificate (only in the case of the death of the Life Insured)

 applicable
 Copies of Medical Reports of last and previous hospitalizations, if any
 For accident cases First Information Report, Post Mortem Report and
Police Inquest Form

You shall also provide us with any other relevant information/ document
as may be required by us and within 90 days from the date of request.
 Page 12 of 24
Aditya Birla Sun Life Insurance PART G

Grievance or Complaint Insurance Ombudsman

You may register your grievance or complaint with our Head Customer In case you are dissatisfied with the decision/resolution of the
Response & Resolution at Customer Care Unit / Aditya Birla Sun Life Company, you may approach the Insurance Ombudsman located nearest
Insurance Company Ltd (Formerly Birla Sun Life Insurance Company Ltd). to you (please refer to Appendix I or visit our website
/ One Indiabulls Centre, Tower 1, 16th Floor, Jupiter Mill Compound, www.adityabirlasunlifeinsurance.com ) if your grievance pertains to:
841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013. You  Insurance claim that has been rejected or dispute of a claim
may also call our toll free no. 1-800-270-7000 or email: on legal construction of the policy;
[email protected]  Delay in claim settlement;
 Dispute with regard to premium; or
In case you are dissatisfied with the decision of the above office or have
 Non-receipt of your policy document.
not received any response with 10 days, you may contact Head Service
Assurance at Customer Care Unit / Aditya Birla Sun Life Insurance
As per provision 14(3) of the Insurance Ombudsman Rules 2017, the
Company Ltd (Formerly Birla Sun Life Insurance Company Ltd). / One complaint to the Ombudsman can be made:
Indiabulls Centre, Tower 1, 16th Floor, Jupiter Mill Compound, 841,
Only if the grievance has been rejected by the grievance redressal
Senapati Bapat Marg, Elphinstone Road, Mumbai 400013. You may machinery of the insurer;
also call our toll free no. 1-800-270-7000 or email:
 Within a period of one year from the date of rejection by the
[email protected].
insurer; and
The complaint should be made in writing duly signed or through email by  If it is not simultaneously under any litigation.
the complainant or by his/her legal heirs with full details of the
complaint and the contact information of complainant.

If you are not satisfied with the response or do not receive a response
from us within 15 days, you may approach the Grievance Cell of the
Insurance Regulatory and Development Authority of India (IRDAI) on the
following contact details:

IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 155255

Email ID: [email protected]

You can also register your complaint online at

http://www.igms.irda.gov.in/

Address for communication for complaints by fax/paper:

Consumer Affairs Department,
Insurance Regulatory and Development Authority of India, 9th floor,
United India Towers, Basheerbagh, Hyderabad 500 029, Andhra
Pradesh
Fax No: 91- 40 6678 9768

Risk Factors / Disclaimers

This policy is underwritten by Aditya Birla Sun Life Insurance Company Limited (ABSLI) and is a non linked non participating term insurance plan. All
terms & conditions are guaranteed throughout the policy term. ABSLI reserves the right to recover levies such as the GST levied by the authorities on
insurance transactions. If there be any additional levies, they too will be recovered from you. Insurance is the subject matter of the solicitation.

NOTWITHSTANDING ANYTHING CONTAINED IN THIS POLICY DOCUMENT, THE PROVISIONS HEREIN SHALL STAND ALTERED, AMENDED,
MODIFIED OR SUPERCEDED TO SUCH EXTENT AND IN SUCH MANNER AS MAY BE REQUIRED BY ANY CHANGE IN THE APPLICABLE LAW
(INCLUDING BUT NOT LIMITED TO ANY REGULATIONS MADE OR DIRECTIONS / INSTRUCTIONS OR GUIDELINES ISSUED BY THE IRDA OF
INDIA) OR ANY OTHER COMPETENT AUTHORITY OR AS MAY BE NECESSARY UNDER A JUDGEMENT OR ORDER /DIRECTION/ INSTRUCTION OF
A COURT OF LAW.
 Page 13 of 24
Aditya Birla Sun Life Insurance PART G

List of Ombudsman

AHMEDABAD: Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad
380001. Tel.: 079 - 25501201/02/05/06. E Mail: [email protected]. Areas of Jurisdiction: Gujarat, Dadra &
Nagar Haveli,Daman and Diu. BENGALURU: Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19.
Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru 560 078. Tel.: 080 - 26652048 / 26652049. E-Mail :
[email protected]. Areas of Jurisdiction: Karnataka. BHOPAL: Office of the Insurance Ombudsman, Janak Vihar
Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal 462 003 . Tel.: 0755 - 2769201 / 2769202.
Fax: 0755 2769203. E-Mail : [email protected]. Areas of Jurisdiction: Madhya Pradesh, Chattisgarh.
BHUBANESHWAR: Office of the Insurance Ombudsman,62, Forest Park, Bhubaneshwar 751 009. Tel.: 0674 - 2596461
/2596455. Fax: 0674 2596429 E-Mail : [email protected]. Areas of Jurisdiction : Orissa. CHANDIGARH :
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 D, Chandigarh 160 017.
Tel.: 0172 - 2706196 / 2706468. Fax: 0172 2708274. E-Mail: [email protected]. Areas of Jurisdiction : Punjab,
Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. CHENNAI: Office of the Insurance Ombudsman, Fatima Akhtar Court,
4th Floor, 453, Anna Salai, Teynampet, CHENNAI 600 018. Tel.: 044 - 24333668 / 24335284. Fax: 044 24333664. E-Mail:
[email protected]. Areas of Jurisdiction: Tamilnadu and Pondicherry and Karaikal (which are part of Pondicherry).
DELHI: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi 110 002. Tel.: 011 -
2323481/23213504. E-Mail: [email protected]. Areas of Jurisdiction: Delhi. GUWAHATI : Office of the Insurance
Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati 781001(ASSAM) Tel.: 0361 - 2132204 /
2132205. Fax: 0361 2732937. E-Mail : [email protected]. Areas of Jurisdiction: Assam, Meghalaya, Manipur,
Mizoram, Arunachal Pradesh, Nagaland and Tripura. HYDERABAD: Office of the Insurance Ombudsman,6-2-46, 1st floor, "Moin
Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 65504123 / 23312122.
Fax: 040 23376599 Tel: 040- 6 5504123,23325325. E-Mail: [email protected] . Areas of Jurisdiction: Andhra
Pradesh, Telangana & Yanam and part of Territory of Pondicherry. JAIPUR : Office of the Insurance Ombudsman, Jeevan Nidhi II
Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141 2740363. Email: [email protected]. Areas of
Jurisdiction: Rajasthan. ERNAKULAM: Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G.
Road, Ernakulam - 682 015. Tel.: 0484 - 2358759 / 2359338. Fax: 0484 2359336. Email: [email protected].
Areas of Jurisdiction: Kerala, Lakshadweep, Mahe -a part of Pondicherry. KOLKATA : Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033 - 22124339 / 22124340. Fax : 033 22124341.
Email: [email protected]. Areas of Jurisdiction: West Bengal, Sikkim, Andaman & Nicobar Islands. LUCKNOW: Office of
the Insurance Ombudsman,6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 -
2231330 / 2231331. Fax: 0522 2231310. Email: [email protected]. Areas of Jurisdiction: Districts of Uttar
Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh,
Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda,
Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar,
Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. MUMBAI: Office of the Insurance Ombudsman, 3rd Floor, Jeevan
Seva Annexe, S. V. Road, Santacruz (W),Mumbai - 400 054. Tel.: 022 - 26106552 / 26106960. Fax: 022 26106052. Email:
[email protected]. Areas of Jurisdiction: Mumbai & Goa (excluding Navi Mumbai & Thane). NOIDA : Office of the
Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, NOIDA,
U.P-201301. Tel.: 0120-2514250 / 2514252 / 2514253 Email: [email protected] . Areas of Jurisdiction : State of
Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj,
Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar,
Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
PATNA: Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna- 800 006.
Tel.: 0612-2680952. Email: [email protected]. Areas of Jurisdiction : States of Bihar, Jharkhand. PUNE : Office of the
Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to198, N.C. Kelkar Road, Narayan Peth, Pune 411 030.
Tel.: 020-41312555. Email: [email protected]. Areas of Jurisdiction: Maharashtra, Area of Navi Mumbai and Thane
excluding Mumbai Metropolitan Region.
 Page 14 of 24

Aditya Birla Sun Life Insurance

Vision LifeIncome Plan PART G

ANNEXURE A 14. In other cases, the insurer shall, subject to terms and conditions of
assignment, recognize the transferee or assignee named in the notice
Section 38 - Assignment and Transfer of Insurance Policies as the absolute transferee or assignee and such person

Assignment or transfer of a policy should be in accordance with Section a. Shall be subject to all liabilities and equities to which the
38 of the Insurance Act, 1938 as amended by the Insurance Laws transferor or assignor was subject to at the date of transfer or
(Amendment) Act, 2015. The extant provisions in this regard are as assignment and
follows:
b. May institute any proceedings in relation to the policy
1. This policy may be transferred/assigned, wholly or in part, with or
without consideration. c. Obtain loan under the policy or Surrender the policy without
obtaining the consent of the transferor or assignor or making
2. An Assignment may be effected in a policy by an endorsement upon him a party to the proceedings
the policy itself or by a separate instrument under notice to the Insurer.
3. The instrument of assignment should indicate the fact of transfer or 15. Any rights and remedies of an assignee or transferee of a life
assignment and the reasons for the assignment or transfer, antecedents insurance policy under an assignment or transfer effected before
of the assignee and terms on which assignment is made. commencement of the Insurance Laws (Amendment) Act, 2015 shall
not be affected by this section.
4. The assignment must be signed by the transferor or assignor or duly
authorized agent and attested by at least one witness. [Disclaimer: This is not a comprehensive list of amendments of the
Insurance Laws (Amendment) Act, 2015 and only a simplified
5. The transfer of assignment shall not be operative as against an
insurer until a notice in writing of the transfer or assignment and either version prepared for general information. Policy Holders are advised
the said endorsement or instrument itself or copy there of certified to to refer to Original Act Gazette Notification dated March 23, 2015
be correct by both transferor and transferee or their duly authorised for complete and accurate details. ]
agents have been delivered to the insurer.
6. Fee to be paid for assignment or transfer can be specified by the
ANNEXURE B
Authority through Regulations.
7. On receipt of notice with fee, the insurer should Grant a written Section 39 - Nomination by Policyholder
acknowledgement of receipt of notice. Such notice shall be conclusive
evidence against the insurer of duly receiving the notice. Nomination of a life insurance Policy is as below in accordance with
Section 39 of the Insurance Act, 1938 as amended by the Insurance
8. If the insurer maintains one or more places of business, such notices Laws (Amendment) Act, 2015. The extant provisions in this regard are
shall be delivered only at the place where the policy is being serviced. as follows:
9. The insurer may accept or decline to act upon any transfer or 1. The policyholder of a life insurance on his own life may nominate a
assignment or endorsement, if it has sufficient reasons to believe that it person or persons to whom money secured by the policy shall be paid in
is the event of his death.
a. Not bonafide or
b. Not in the interest of the policyholder or 2. Where the Nominee is a minor, the policyholder may appoint any
c. Not in public interest or person to receive the money secured by the policy in the event of
d. Is for the purpose of trading of the insurance policy.
appointment to be laid down by the insurer.
10. Before refusing to act upon endorsement, the Insurer should record
the reasons in writing and communicate the same in writing to 3. Nomination can be made at any time before the maturity of the
Policyholder within 30 days from the date of policyholder giving a notice policy.
of transfer or assignment. 4. Nomination may be incorporated in the text of the policy itself or may
11. In case of refusal to act upon the endorsement by the Insurer, any be endorsed on the policy communicated to the insurer and can be
registered by the insurer in the records relating to the policy.
person aggrieved by the refusal may prefer a claim to IRDAI within 30
days of receipt of the refusal letter from the Insurer. 5. Nomination can be cancelled or changed at any time before policy
matures, by an endorsement or a further endorsement or a will as the
12. The priority of claims of persons interested in an insurance policy case may be.
would depend on the date on which the notices of assignment or
transfer is delivered to the insurer; where there are more than one 6. A notice in writing of Change or Cancellation of nomination must be
instruments of transfer or assignment, the priority will depend on dates delivered to the insurer for the insurer to be liable to such Nominee.
of delivery of such notices. Any dispute in this regard as to priority Otherwise, insurer will not be liable if a bonafide payment is made to the
should be referred to Authority. person named in the text of the policy or in the registered records of the
insurer.
13. Every assignment or transfer shall be deemed to be absolute
assignment or transfer and the assignee or transferee shall be deemed 7. Fee to be paid to the insurer for registering change or cancellation of
to be absolute assignee or transferee, except a nomination can be specified by the Authority through Regulations.
a. where assignment or transfer is subject to terms and
conditions of transfer or assignment OR 8. On receipt of notice with fee, the insurer should grant a written
acknowledgement to the policyholder of having registered a nomination
b. where the transfer or assignment is made upon condition that or cancellation or change thereof.
i. The proceeds under the policy shall become payable to
policyholder or Nominee(s) in the event of assignee or 9. A transfer or assignment made in accordance with Section 38 shall
transferee dying before the insured OR automatically cancel the nomination except in case of assignment to the
insurer or other transferee or assignee for purpose of loan or against
ii. The insured surviving the term of the policy. Such security or its reassignment after repayment. In such case, the
conditional assignee will not be entitled to obtain a loan nomination will n
on policy or Surrender the policy. This provision will
prevail notwithstanding any law or custom having force revived on repayment of the loan.
of law which is contrary to the above position.
 Page 15 of 24

Aditya Birla Sun Life Insurance

Vision LifeIncome Plan PART G

10. The right of any creditor to be paid out of the proceeds of any policy 2. On the ground of fraud, a policy of Life Insurance may be called in
of life insurance shall not be affected by the nomination. question within 3 years from
a. The date of issuance of policy or
11. In case of nomination by policyholder whose life is insured, if the b. The date of commencement of risk or
Nominees die before the policyholder, the proceeds are payable to c. The date of revival of policy or
policyholder or his heirs or legal representatives or holder of succession d. The date of rider to the policy whichever is later.
certificate.
12. In case Nominee(s) survive the person whose life is insured, the For this, the insurer should communicate in writing to the insured or
amount secured by the policy shall be paid to such survivor(s). legal representative or Nominee or assignees of insured, as applicable,
mentioning the ground and materials on which such decision is based.
13. Where the policyholder whose life is insured nominates his
a. Parents or 3. Fraud means any of the following acts committed by insured or by his
b. Spouse or agent, with the intent to deceive the insurer or to induce the insurer to
c. Children or issue a life insurance policy:
d. Spouse and children or a. The suggestion, as a fact of that which is not true and which
e. Any of them the insured does not believe to be true;
b. The active concealment of a fact by the insured having
the Nominees are beneficially entitled to the amount payable by the knowledge or belief of the fact;
insurer to the policyholder unless it is proved that policyholder could not c. Any other act fitted to deceive; and
have conferred such beneficial title on the Nominee having regard to the d. Any such act or omission as the law specifically declares to be
fraudulent.
nature of his title.
4. Mere silence is not fraud unless, depending on circumstances of the
14. If Nominee(s) die after the policyholder but before his share of the case, it is the duty of the insured or his agent keeping silence to speak
amount secured under the policy is paid, the share of the expired or silence is in itself equivalent to speak.
Nominee(s) shall be payable to the heirs or legal representative of the
Nominee or holder of succession certificate of such Nominee(s). 5. No Insurer shall repudiate a life insurance Policy on the ground of
Fraud, if the Insured / beneficiary can prove that the misstatement was
15. The provisions of sub-section 7 and 8 (13 and 14 above) shall apply
true to the best of his knowledge and there was no deliberate intention
to all life insurance policies maturing for payment after the
to suppress the fact or that such mis-statement of or suppression of
commencement of the Insurance Laws (Amendment) Act, 2015.
material fact are within the knowledge of the insurer. Onus of disproving
16. If policyholder dies after maturity but the proceeds and benefit of is upon the policyholder, if alive, or beneficiaries.
the policy has not been paid to him because of his death, his
6. Life insurance Policy can be called in question within 3 years on the
Nominee(s) shall be entitled to the proceeds and benefit of the policy.
ground that any statement of or suppression of a fact material to
17. The provisions of Section 39 are not applicable to any life insurance expectancy of life of the insured was incorrectly made in the proposal or
policy to which Section 6 of Married Wo other document basis which policy was issued or revived or rider issued.
applies or has at any time applied except where before or after the For this, the insurer should communicate in writing to the insured or
Insurance Laws (Amendment) Act, 2015, a nomination is made in favour legal representative or Nominee or assignees of insured, as applicable,
of spouse or children or spouse and children whether or not on the face mentioning the ground and materials on which decision to repudiate the
of the policy it is mentioned that it is made under Section 39. Where policy of life insurance is based.
nomination is intended to be made to spouse or children or spouse and
children under Section 6 of MWP Act, it should be specifically 7. In case repudiation is on ground of mis-statement and not on fraud,
mentioned on the policy. In such a case only, the provisions of Section the premium collected on policy till the date of repudiation shall be paid
39 will not apply. to the insured or legal representative or Nominee or assignees of
insured, within a period of 90 days from the date of repudiation.
[Disclaimer: This is not a comprehensive list of amendments of the 8. Fact shall not be considered material unless it has a direct bearing on
Insurance Laws (Amendment) Act, 2015 and only a simplified the risk undertaken by the insurer. The onus is on insurer to show that if
version prepared for general information. Policy Holders are advised the insurer had been aware of the said fact, no life insurance policy
to refer to Original Act Gazette Notification dated March 23, 2015 would have been issued to the insured.
for complete and accurate details. 9. The insurer can call for proof of age at any time if he is entitled to do
so and no policy shall be deemed to be called in question merely
ANNEXURE C because the terms of the policy are adjusted on subsequent proof of
age of Life Insured. So, this Section will not be applicable for
Section 45 Policy shall not be called in question on the ground of questioning age or adjustment based on proof of age submitted
mis-statement after three years subsequently.

Provisions regarding policy not being called into question in terms of [Disclaimer: This is not a comprehensive list of amendments of the
Section 45 of the Insurance Act, 1938, as amended by the Insurance Insurance Laws (Amendment) Act, 2015 and only a simplified
Laws (Amendment) Act, 2015 are as follows:
version prepared for general information. Policy Holders are advised
1. No Policy of Life Insurance shall be called in question on any ground to refer to Original Act Gazette Notification dated March 23, 2015
whatsoever after expiry of 3 yrs from for complete and accurate details. ]
a. The date of issuance of policy or
b. The date of commencement of risk or
c. The date of revival of policy or
d. The date of rider to the policy whichever is later.
Page 16 of 24
Page 17 of 24
Page 18 of 24
Page 19 of 24
Page 20 of 24
 Page 21 of 24

GRIEVANCE REDRESSAL PROCEDURE

At Aditya Birla Sun Life Insurance, it is our constant endeavour to ensure that your queries and concerns are resolved on priority.

In case you have any concern or complaint, please feel free to get in touch with us on the
contact points mentioned below:
 Call our toll free customer care number 1-800-270-7000 between 9 am to 9 pm, Monday
to Saturday
Step 1
or
 Please write to us at the address mentioned below
or
 Please email us at [email protected]
or
 Visit our website www.adityabirlasunlifeinsurance.com and register your complaint

We will respond to you within 15 days from the date of receipt of your communication.

If our response is not as per your expectations please feel free to write to our Grievance
Redressal Officer (GRO) by visiting our website www.adityabirlasunlifeinsurance.com and
Step 2
the tab ‘register your complaint’

We will respond to you within 7 days from the date of receipt of your communication.

If our response is not as per your expectations please feel free to write to our Chief
Step 3 Grievance Redressal Officer(CGRO) by visiting our website
www.adityabirlasunlifeinsurance.com and the tab ‘register your complaint’

We will respond to you within 5 days from the date of receipt of your communication.

For any correspondence addressed to Aditya Birla Sun Life Insurance, please write to us at:

Aditya Birla Sun Life Insurance Limited

Customer Service Department,
G Corp Tech Park, 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane – 400 601.

Insurance Ombudsman
In case you are dissatisfied with the decision/resolution of the company, you may approach the Insurance Ombudsman located nearest to you
(please refer to the contact details mentioned at the end of this Policy Document or visit our website www.adityabirlasunlifeinsurance.com) if your
grievance pertains to;

 Insurance claim that has been rejected or dispute of a claim on legal construction of the policy;
 Delay in claim settlement;
 Dispute with regard to premium; or

 Non-receipt of your policy document.

As per provision 14(3) of the Redressal of Public Grievances Rules 2017, the complaint to the Ombudsman can be made:
 Only if the grievance has been rejected by the grievance redressal machinery of the insurer;
 Within a period of one year from the date of rejection by the insurer; and
 If it is not simultaneously under any litigation.
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