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    Yocc Fab

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    Venkatesh Padarthi
    YOCC provides an automated call center solution with various features and benefits. Key features include a single pilot number that can handle multiple operations, support for multiple languages, and real-time call routing and reporting. This allows for cost savings, personalized service, and monitoring of call volumes and staff performance. The solution requires no additional infrastructure or staffing, providing businesses a cost-effective way to set up their own call center operations.

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    Yocc Fab

    Uploaded by

    Venkatesh Padarthi
    52 views1 page
    YOCC provides an automated call center solution with various features and benefits. Key features include a single pilot number that can handle multiple operations, support for multiple languages, and real-time call routing and reporting. This allows for cost savings, personalized service, and monitoring of call volumes and staff performance. The solution requires no additional infrastructure or staffing, providing businesses a cost-effective way to set up their own call center operations.

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    YOCC FAB

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    YOCC provides an automated call center solution with various features and benefits. Key features include a single pilot number that can handle multiple operations, support for multiple languages, and real-time call routing and reporting. This allows for cost savings, personalized service, and monitoring of call volumes and staff performance. The solution requires no additional infrastructure or staffing, providing businesses a cost-effective way to set up their own call center operations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    52 views1 page

    Yocc Fab

    Uploaded by

    Venkatesh Padarthi
    YOCC provides an automated call center solution with various features and benefits. Key features include a single pilot number that can handle multiple operations, support for multiple languages, and real-time call routing and reporting. This allows for cost savings, personalized service, and monitoring of call volumes and staff performance. The solution requires no additional infrastructure or staffing, providing businesses a cost-effective way to set up their own call center operations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    YOCC Features/

    - Benefits
    It has been our effort & endeavour to provide cost effective Automated Call Center Solutions YOCC (Your Own Call Centre) .
    S.NO Features Advantages Benefits
    1 Exclusive Pilot YOCC Number Brand Identity Easy to Remember
    Single Number Handles all operations: sales,
    service, finance, customer care, media
    2 Single Number for Multiple advertising Cost cutting tool
    Operations
    3 Multiple Call Attendance Facility No Busy Tone/No Engage Tone/No Call Waiting Not a single call is missed
    4 Multiple Language Support Caller can have his/her own preferred regional More personalized touch
    Language
    5 Quantification of Advertisement Detailed reports of calls coming from Helps in selection of advertisement media
    Advertisements based on adv. response report
    6 Automatic Database Generation Every incoming business call recorded Your own trusted in-house database, which
    can be used for future communications
    7 Time / Call Routing Call routing to various departments Hustle free mode for the caller to reach the
    concern person
    8 Detailed Call Log Details of all incoming calls Monitoring tool for top management
    9 Hot Call Transfer* -Phone Number: Calls can be transferred to Employee can take call from anywhere while
    Landline/Mobile department/SM/DGM/MD/admin performing other routine work

    10 Instant Notification via SMS Alerts the employee Instant response to the caller for his enquiry
    11 Automated Information Menus Automated Voice Response for Caller Gives a professional and personalized feel to
    the caller
    12 Functional 24 X 7 X 365 Active 24X7, so no call is missed 24X7 enquiry system which is robust and
    scalable
    13 Live Call Report & Mobile App. Top management can view call report from Great monitoring tool for management
    anywhere, anytime
    14 Download Daily Conversations - Voice Log Hear what your staff has spoken to Check the commitments of the staff
    Clients regards to commitments and product
    15 No Infrastructure Required No extra setup is required Cost saving
    16 No Manpower Required No extra staff required Value addition

    Franchise Address:
    Savidha Concepts Private Ltd
    1-3/25-5/1A, Appala Swamy Quarry Street,Vidyadharapuram,
    Vijayawada-520012. Andhra Pradesh, INDIA. Email:[email protected]

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