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    Telenor Smart Office

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    DELSP - Dynamic Elevator Services Pakistan
    Telenor Smart Office is a mobile PBX solution that allows small and medium enterprises to manage their business communications effectively and efficiently using a single mobile number. It provides features such as automated attendant, call forwarding, call queues, call recording, and call management through a user-friendly web portal. The solution offers off-the-shelf deployment with no upfront investment and starts at PKR 2,000 per month for the master number. It allows business owners to share call minutes between extensions and control communications through a customizable call menu.

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    Telenor Smart Office

    Uploaded by

    DELSP - Dynamic Elevator Services Pakistan
    193 views9 pages
    Telenor Smart Office is a mobile PBX solution that allows small and medium enterprises to manage their business communications effectively and efficiently using a single mobile number. It provides features such as automated attendant, call forwarding, call queues, call recording, and call management through a user-friendly web portal. The solution offers off-the-shelf deployment with no upfront investment and starts at PKR 2,000 per month for the master number. It allows business owners to share call minutes between extensions and control communications through a customizable call menu.

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    Telenor Smart Office is a mobile PBX solution that allows small and medium enterprises to manage their business communications effectively and efficiently using a single mobile number. It provides features such as automated attendant, call forwarding, call queues, call recording, and call management through a user-friendly web portal. The solution offers off-the-shelf deployment with no upfront investment and starts at PKR 2,000 per month for the master number. It allows business owners to share call minutes between extensions and control communications through a customizable call menu.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    193 views9 pages

    Telenor Smart Office

    Uploaded by

    DELSP - Dynamic Elevator Services Pakistan
    Telenor Smart Office is a mobile PBX solution that allows small and medium enterprises to manage their business communications effectively and efficiently using a single mobile number. It provides features such as automated attendant, call forwarding, call queues, call recording, and call management through a user-friendly web portal. The solution offers off-the-shelf deployment with no upfront investment and starts at PKR 2,000 per month for the master number. It allows business owners to share call minutes between extensions and control communications through a customizable call menu.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 9

    Telenor Smart Office

    Sensitivity: Internal
    Telenor Smart office is a mobile PABX solution which enables small and medium enterprises to run their businesses effectively and
    efficiently

    Every call is a new opportunity


    Same business line for your official and personal
    use

    Get business insights to take informed business


    decisions

    Empower business to share minutes using pool


    minutes feature

    A comprehensive call recording solution for


    better performance management

    Pharmaceuticals Restaurants Clinics


    Manage your master number and extension
    through web portal
    Ecommerce Laboratories Educational institute

    Sensitivity: Internal
    A new solution with exciting new features

    • Off-the-shelf solution with no initial investments, no


    maintenance, no need of in-house expertise, easy to use
    mobile solution at an affordable price. One mobile
    number becomes corporate identity for all communication

    • Easy extension configuration through portal New

    • Corporate Image for Small business

    • Provides mobility to field staff and allows them to attend


    calls on corporate master number directly on their
    mobiles

    • Improved customer experience by 24/7 availability

    • Customized IVRs and call menu that help the customer to


    select an appropriate action New

    Sensitivity: Internal
    What’s new

    Charging Web Portal Extensions

    Pool Resources Ported in Numbers

    • PKR 2,000 per month • User friendly web portal • No Extension charges on new
    master number charging offer
    from the first month • The URL can be accessed
    through mobile phone • Extension resources controlled
    • All Smart office plans browser by master number
    • The customer can allocate
    charged at master • Ported in number can be define
    minutes to their extensions • The price plan line rent will be
    number as *master number and
    according to the business charged to the extensions
    extensions
    need
    • The charging pulse can be
    30 or 60 seconds

    *The minimum revenue commitment must be 30,000 PKR monthly in case of port-in master number

    Sensitivity: Internal
    Key Smart Office features

    Automated Attendant: Call Forward on No Answer:


    In telephony, an automated attendant allows callers to be automatically Call forwarding (sometimes called No Answer/Busy Transfer) allows you
    transferred to an extension without the intervention of an to have incoming calls go to another phone
    operator/receptionist

    Blind Transfer: Call Queuing:


    A blind transfer is when you transfer the caller to a ring group or A call queue places incoming calls in line to be answered while
    another agent without speaking to the new agent first. extension users are busy with other calls. The queued calls are
    distributed to the next available extension user in the order received

    Call Detail Records: Music On Hold:


    A call detail record (CDR) provides information about calls made over a Music on hold (MOH) is the business practice of playing recorded music
    phone service. A CDR report can offer businesses exact answers about to fill the silence that would be heard by telephone callers who have
    where, when, and how calls are made for reporting and billing purposes. been placed on hold. It is especially common in situations involving
    customer service

    Caller ID: Call Transfer:


    Caller ID (caller identification, CID), also called calling line identification Enables a user to relocate an existing telephone call to another phone
    (CLID), Calling Line Identification (CLI) or call display, is a telephone or attendant console, using a transfer button or a switch hook flash and
    service, available in analog and digital telephone systems, including dialing the required location. The transferred call is either announced or
    VoIP, that transmits a caller's telephone number to the called party's unannounced
    telephone equipment when the call is being set up

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    New features

    Conference Bridging: Do Not Disturb:


    Conferencing lets you add several people to one channel. You can Do Not Disturb means someone doesn't want to be troubled or
    connect the other callers at the start of your call, or add people to a call interrupted
    that's already in progress

    Authentication: Blacklist:
    All user agents will be authenticated with unique username and The customer can blacklist fraud/ fake calls using Smart Office web
    password portal

    Call Parking: Call Routing:


    Call parking is a method of putting someone on hold in the cloud so Call routing refers to the procedure of sending voice calls to a specific
    anyone in your organization can take the call queue /agents based on predetermined criteria

    Call Monitoring: Caller ID on Call Waiting:


    A call center feature that lets managers listen in on agents' calls in order A special caller ID / call waiting display device lets you see the caller's
    to improve agent performance. Also called "agent monitoring" and "call telephone number when you hear the call waiting beep, giving you the
    logging," it can be done in real time with or without the agent's option of answering or not
    knowledge, or calls can be recorded for later retrieval

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    Smart office pricing schedule

    Master number monthly fee 2,000 PKR


    Extension monthly fee Free of cost

    Smart Office Premium Pack Smart Office Premium Plus Pack

    600 PKR monthly fee (Without TAX) 800 PKR monthly fee (Without TAX)
    250 Telenor to Telenor Minutes
    500 Any network minutes
    250 Other network minutes

    250 Extension to Extension minutes 250 Extension to Extension minutes


    The customer can purchase multiple of 600 PKR up- The customer can purchase multiple of 800 PKR up-
    to 60,000 PKR to 80,000 PKR

    After consuming the premium or premium plus resources following rates shall be applicable
    ✓ PKR: 2.0 per minute for other network calls
    ✓ PKR: 1.5 per minute for Telenor to Telenor calls
    ✓ PKR: 0.12 per call for extension to extension calls
    The customer can request to block the usage after consumption of package resources

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    50% price discount on 6 and 10GB internet bundle

    Target Audience:
    50% 50%
    discount discount • The discount is applicable for
    the Telenor smart office
    subscription

    6GB 10GB
    Bundle Bundle
    • The discount will be applicable
    for these bundle activations
    during Q3 2020

    800 PKR 1,000 PKR


    400 PKR 500 PKR

    Sensitivity: Internal
    Sensitivity: Internal

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