Exam Housekeeping

LA PAZ NATIONAL HIGH SCHOOL
UMINGAN, PANGASINAN
1st Semester
1 st Quarter Examination
HOUSEKEEPING
Name:_______________________________ Date:__________
Section:_____________ Score : ________
I. Multiple Choice
1. A service or item offered to guests or placed guestrooms for convenience and comfort at no extra cost.
a. Amenity c. Back to back
b. Back of the house d. Banquet
2. The functional areas of the hotel which employees have little or no guest contact.
3. Describes a heavy rate of check outs and check ins on the same day,so that as soon as a room is made
up and a new guest into it.
4. A term used to describe catering for specific numbers of people at a specific times in a variety of dining
lay-outs.
5. Include bath towels,hand towels, face towels, wash cloths, and fabric mats.
a. Bath linens c. Front of the house
b. Inventory d. King size bed
6. The functional areas of the hotel in which employees have extensive guest contact such as food and
beverage outlets and front office areas.
7. Stocks of merchandise operating supplies and after items held for future use in a hotel.
8. The largest size of bed with dimensions of 78inches by 80inches.
9. A special service provided by the housekeeping department in which a room attendant enters the
guestroom early in the evening.
a. Turn down service c. Uniformed service
b. Refurbish d. Parlour
10. To give a new look to a room by redecorating, renewing soft furnishings, and possibly changing the
carpet and touching up the furniture.
11. Hotel's uniformed service staff includes hotel cab drivers, parking attendants, and bell boys.
12. A sitting room usually having a concealed bed.
13. Intensive or specialized cleaning undertaken in guestrooms or public areas often conducted according
to a special schedule or on a special project basis .
a. Deep cleaning c. DND card
b. Departure room d. Double locked
14. A room from which the guest has departed, settled the account, returning the room keys and left the
hotel.
15. A "do not disturb" card is hung outside the room to inform hotel staff or visitors that the occupant
does not wish to be disturbed.
16. An occupied room which the deadbolt has been turned to prohibit entry from the corridor.
17. A service room provided on each floor for GRAs to store cleaning agents, equipment, guest supplies ,
guest room linen and maid's carts.
a. Floor pantry c. Job description
b. Faucets d. Job specification
18. Another term for TAPS.
19. A job description is a detailed documents identifying all the likely duties of a job position.
20. Stipulates the minimum qualities and required by an individual to perform a paticular job or defined by
job description.
21. "Out of order" is the status of a guestroom that is not rentable because it is being repaired or
redecorated.
a. OOO c. Occupancy report
b. Linen d. Upholstery
22. The term linen is also used to loosely to denote daiky launderable articles in tge linen room.
23. A report prepared each night by the Front Office which lists the rooms occupied that night and
indicates guests who are expected to check out the following day.
24. Textiles, padding, springs and other materials used for decorating furniture and rendering more
comfortable.
25. A room status indicating a room occupied by a guest who is not checked out today and will remain at
least one more night.
a. Stay-over c. Routine maintenance
c.Scanty baggage d. Scheduled maintenance
26. A room status indicating a room assigned to get a guest with a small,light and few pieces of luggage.
27. Activities related to the general unkeep of the property that occur on a regular basis and require
minimal training or skill to perform
28. Activities related to the unkeep of the property which are indicating through a formal work order or
similar document.
29. A multiple standard quantity of a particular inventory item that must be on hand to support daily
routine housekeeping operations.
a. Par stock/number c. Room status report
b. Room division manager d. Room status discrepancy
30. Is the person who heads the department responsibility for the allocation of guestrooms.
31. A report that allows the housekeeping department to identify the occupancy or condition of the
property room.
32. A situation in the housekeeping department's description of room status information with the front
office.
33. Sanitary fitting consisting of the toilet bowl and the cistern.
a. Water closet c. Buddy
b. Apprentice d. Cleaning supplies
34. A worker who enters to an agreement with an employer to learn a skilled trade through a special
training programme, combining practical training with related off the job technical instruction.
35. In the buddy system of scheduling a new GRA is paired with another experienced GRA in servicing a
guestroom.
36. Cleaning agents with small cleaning equipment that are used in cleaning the guestrooms and the
hotel.
37. Planning done for uncertain events.
a. Contingency plan c. FTE
b. Cross training d. GRA
38. Involves training employees to work in departments ither than their specialty in period of staff
shortage.
39. Full-time Employees
40. Guest room attendant
41. Night shift
a. Graveyard shift c. PTE
b. FIT d. Make-up
42. Free-independent traveller
b. FIT d. Make-up
43. Part-time employee
b. FIT d. Make-up
44. Servicing of the room while a guest is registered in the room.
b. FIT d. Make-up
45. A group of rooms that is not part of a room section for cleaning purposes.
a. Open section c. Gate pass
b. Room sections d. Check-in
46. A group of 15-16 guestrooms reasonably contigous to each other.
47. An authorization given to an employee to take guest or hotel property of the hotel.
48. Arrival and registration of a guest at the hotel.
49. An important register in the housekeeping department,that constructions and messages for staff on
the next shift are written down by employees working on the previous shift.
a. Log book c. Make-up
b. Open section d. Check-in
50. A group of rooms that is not part of a room section for cleaning purposes.
a. Log book c. Make-up
b. Open section d. Check-in
PREPARED BY:
MICHELLE M. DULAY
-Subject Teacher-

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LA PAZ NATIONAL HIGH SCHOOL

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