Republic of the Philippines

Department of Education
Region VII, Central Visayas
Division of Cebu Province
San Fernando II District
CATALINA LAPUS-OMEGA NATIONAL HIGH SCHOOL
(formerly Greenhills National High School)
Greenhills, San Fernando, Cebu
School Year 2022-2023
FIRST PERIODICAL EXAMINATION
(First Semester)
HOUSEKEEPING NCII
Name:________________________________ Year and Section:____________________ Date:____________
Direction: Choose the letter of the best answer. Encircle the letter of your answer. (40 points)
1. Hotels have a mandatory rule for room attendant upon entering the room.
a. Two-knock, three-announcement rule c. Three-knock, three-announcement rule
b. One- knock, two-announcement rule d. None of the above
2. Interpersonal skills or people skills are the life skills we use in communicating and interacting with
people. Below are examples of interpersonal skills except:
a. Ability to manage conflicts c. Ability to communicate clearly
b. Ability to listen d. Ability to cope up with change
3. Being able to face the consequences of your actions and not blaming others for what had happened
means:
a. Demonstrating responsibility c. being flexible
b. Being accountable for your action d. Ability to manage conflicts
4. Departure rooms should be cleaned first to prepare them for the next guest to come. The next to be
attended are rooms with the tags “Clean my Room” and the last to be attended are the:
a. Occupied Rooms c. Out of order rooms
b. Rooms with “do not disturb” sign d. Rooms with occupants for checkout
5. The following are bedroom amenities except:
a. Spacious bedroom with King Size Bed c. Plush duvet sheet
b. Premium quality linens d. Hairbrush
6. These are examples of bathroom amenities except:
a. Disposal bag c. water tumblers
b. Shower cap d. lines
7. In wiping surfaces while cleaning a guest room, it is important to use allotted wiping cloth for each
area to:
a. Become safe c. Ensure Cleanliness
b. Avoid Hazards d. Avoid Cross Contamination
8. When checking into a hotel, it is a must that all guests should familiarize themselves with the house
rules. They are also required to fully adhere with it because any violation would mean cancellation of
reservation. Which of the following cases that might result to guest cancellation of reservation?
a. Ana brings her Chihuahua while checking in.
b. Luis allows his friends to stay overnight in his hotel room.
c. Liza carries with her an iron for her clothes upon checking in.
d. All the above.
9. In case the hotel cancelled accommodation due to guest violation, the guest will pay:
a. 100% of the total amount for accommodation
b. 75% of the total amount for accommodation
c. 50% of the total amount for accommodation
d. 20% of the total amount of accommodation
10. A cleaning tool used to collect dust and dirt with a help of a broom.
a. Garbage bin c. Dustpan
b. Brush d. Squeegee
11. The following are cleaning equipment except:
a. Maid’s Cart Troller c. Scrubber and Polisher
 b. Wet and dry vacuum cleaner d. Glass Cleaner
12. The standard number of bed sheets usually placed in the maid’s cart trolley for traditional bed make
up is:
a. 2 per bed c. 3 per bed
b. 1 per bed d. 4 per bed
13. The standard procedure in setting up maid’s cart must be bed sheet in one shelf, towel in another, and
bathroom amenities on the separate shelf. Heavy linens are placed on:
a. Top of the shelf c. Middle of the shelf
b. Beside the cart d. Lower Shelf
14. In cleaning unreachable places like the ceiling, to reduce physical fatigue caused by stooping, the
best tool to use is:
a. All-purpose cleaner c. Long Handle Mops or Brooms
b. Squeegee d. Feather Duster
15. The most expensive room provided by a hotel.
a. Suite Room c. Villa
b. Executive Room d. President’s Suite
16. A room status terminology where there is a guest occupying the room and it has already been
cleaned by a housekeeper.
a. Vacant Clean (VC) c. Occupied Dirty (OD)
b. Occupied Clean (OC) d. Out of Order (OOO)
17. All the dirty linens removed from room should be placed in bag in the trolley.
a. Linen Bag c. Plastic
b. Trash Bag d. None of the above
18. What is the standard size of Queen Size Bed?
a. 80” X 60” c. 39” X 75”
b. 80” X 76” d. 39” X 80”
19. This is a form used by the housekeeping department that is used by housekeeper or room attendants
to record the task done during their shift. This also helps them plan their work for the day.
a. Housekeeping Attendant’s Daily Assignment Sheet
b. Maintenance Request Form
c. Housekeeping Work Order Form
d. Guest Room Cleaning Checklist
20. This is a report that is prepared by housekeeping department and handed down to the front desk to
give them an update as to the status of each hotel room.
a. Housekeeping Attendant’s Daily Assignment Sheet
b. Maintenance Request Form
c. Housekeeping Work Order Form
d. Guest Room Cleaning Checklist
21. Why is it important for valets to protect and maintain guest privacy and confidentiality?
a. Security Purposes c. Emotional Purposes
b. Personal Purposes d. All of the above
22. The following are common problems related to housekeeping except:
a. Theft complaint of the guest
b. Employees complaint about the tip given by the guest
c. Physical injuries related to work
d. Failure to restock room with amenities
23. The last step in cleaning a guest room is:
a. Empty dustbin and ashtrays c. Turning of the lights
b. Replenish supplies d. Giving a final look to check everything
24. Hotel rules are designed for:
a. Discipline c. Security
b. Mastery d. All of the above
25. What is the first step in traditional bed make up?
a. Put the pillowcase to the pillows c. Put the first bed sheet
b. Put the bed pad d. Put the woolen blanket
26. This is an important document to keep track of records for lost and found items.
a. Housekeeping Status Report c. Guest Room Cleaning Checklist
b. Lost and Found Slip d. Maintenance request form
27. This is considered as mandatory and must be immediately available or worn by any person if
exposed to hazardous materials or if danger and possible cause for injury.
a. Professional Protective Equipment c. Safety Eyewear
b. Personal Protective Equipment d. Safety Gloves
28. A guest classification who stays in a hotel with concealing identities to avoid notice and unwanted
attention.
a. Leisure Travelers c. Domestic Tourists
b. Corporate Business Travelers d. Incognito
29. A classification of room that can accommodate for person with two twin bed.
a. Double-double room c. Twin Room
b. Triple Room d. Single Room
30. A classification of room which is mainly designed for disabled guest.
a. Villa c. Balcony Room
b. Accessible Room d. Smoking Room
31. A pest chemicals that is used to kill or control ants, flies, moths, cockroaches, and termites.
a. Insecticides c. Herbicides
b. Fungicides d. Rodenticides
32. What is a personal characteristic required of a valet or butler?
a. Etiquette and good manners c. diplomacy
b. Tact and diplomacy d. All of the above
33. These are services delivered by a valet/butler except:
a. Organize of special functions c. Delivery of Room Service
b. Organize tours and excursion d. Going out with Guest for a date
34. What is involved in giving care to the guest property?
a. Greeting the guest
b. Packing, unpacking and organizing guest luggage
c. Concern of guest privacy and confidentiality
d. All of the above
35. Insecticides are used to control ants, flies, moths, cockroaches and termites. Herbicides are used to
control:
a. Bed bugs and ants c. Fungus that are pathogenic
b. Rats and rodents d. Weeds or other unwanted plants
36. This is a giant tool box where all supplies needed are placed during room service.
a. Caddy c. Housekeeping Trolley
b. Luggage d. None of the above
37. What sort of special request might guests ask from their valets/butlers?
a. Organizing repairs
b. Responding to unusual circumstances, or issues
c. Making bookings, accommodation, or tours
d. All of the above
38. The role of communication must include the following except:
a. Use of appropriate verbal and non-verbal communication techniques
b. Honesty
c. Building rapport and goodwill
d. No privacy and no confidentiality
39. This is the simplest form in repairing that involves anchoring of the thread in fabric on the edge and
carrying it across the gap.
a. Laundering c. Ironing of Clothes
b. Darning and Mending d. Cleaning of the guest room
40. What might be involved in dealing with guest luggage on their arrival?
a. Proper management of guest luggage
b. Dealing and talking to other staff while the guest arrives
 c. Do nothing and just stand until the guest hands in their luggage to you
d. Using the housekeeping trolley to carry their luggage to their rooms

This is to inform you that this is the score

___________________________________
______
NAME OF PARENTS/GUARDIANS
OVER PRINTED NAME

“The human brain is amazing. It functions 24 hours a day from the time we were born and only stops when
we take exam” -Unknown

Prepared by:
KEVIN T. GENAYAS, LPT
Housekeeping NCII Subject Teacher