01 Ramada Plaza Design Standards MAR17 PDF

DESIGN
STANDARDS
DESIGN STANDARDS
Painting the World Red
Ramada Worldwide is making moves on a global scale. With more than 800 mid- and upper-midscale full-
service hotels spanning 63 countries, it’s one of the most recognized hotel brands in the world. Ramada’s
deep passion for delivering meaningful hospitality shines through its charming pops-of-red at every hotel
touchpoint, from bright-red accent walls and flush lighting to rosy seat cushions and blushing bed toppers.
Full-service Hospitality in Every Locality

Guests choose Ramada because it’s one of the few hotels offering full-service hospitality around the globe.
Most feature an on-site restaurant, lounge or complimentary continental breakfast, as well as meeting
rooms, business services, fitness facilities and Wi-Fi. With the most airport locations globally, it’s a preferred
choice of world travellers. Ramada’s attentive and caring staff speaks nearly 80 local languages, including
nine of the top 10 most spoken global tongues. Guests know they can venture to the edge of the earth, or
simply to the edge of town, always finding familiarity in Ramada.
Ramada Invites Guests to Join its Global Community

Today, Ramada offers more personalized service with more authentic guest experiences. It’s showcasing
the uniqueness of each hotel through new, regionally-inspired designs and décor, local flavours and
contemporized staff uniforms. These passion-filled, personalized touches are what make staying at a
Ramada so memorable, and what guests most look forward to when joining Ramada’s global community.
This document provides guidance on the design standards and guidelines required to integrate new build
and conversion properties into the Ramada Plaza system.
All works must be completed before the opening of the hotel in the Ramada Plaza system, unless agreed
otherwise. All projects are to be completed in compliance with the full Ramada Plaza design standards,
guidelines and specifications, which are available on the Architecture, Design and Construction (AD&C)
website.
This document must be read in conjunction with all standards and guidelines including, but not limited to:
 Engineering and Fire and Life Safety Standards

 Information and Communications Technology (ICT), Audio Visual (A/V) and Security Guidelines
 Signage Standards
 Bed Standards
This document defines the minimum requirements for this brand and is applicable to all new-build
properties. In the interests of good practice these standards and guidelines should also be followed in
conversion properties. However, it is recognised that this may not be possible in all cases and any
proposed deviations from these standards and guidelines must be agreed, in writing, with your Wyndham
Hotel Group (WHG) AD&C Manager before contracts are signed.
Owner shall, at its sole cost and expense, be responsible for selecting and appointing such Consultants and
Contractors as it may require for the planning, designing, constructing, furnishing, equipping and
commissioning of the Hotel.
The Owner must ensure that all Consultants, Design Consultants and Contractors are suitably skilled and
experienced in the hotel industry and carry the appropriate insurance.
It is Owner’s responsibility to comply with the Brand Standards and all applicable laws, codes and
regulations in the operation and maintenance of its property, including those relating to fire protection and
safety.
All properties must be designed in compliance with local, regional and national codes or laws for disabled or
universal access. The applicable code must be identified and provisions agreed upon in advance. Owner is
responsible for compliance with and the provision of all applicable codes.
Compliance with this document does not excuse or assure compliance with applicable legal requirements.
In the event of any conflicts between these standards or guidelines and local regulations, codes or laws, the
more stringent will apply. WHG reserves the right to alter these standards and guidelines from time to time
in order to accommodate changing conditions in the lodging industry and for other reasons.
Revision 1.0 2
DESIGN STANDARDS
The following process applies to all prospective projects:
Based on information received from the Owner and Developer, a Property Report is prepared and submitted
to the Owner / Investor summarising what works are required to enable a property to be opened in the
Ramada Plaza systems.
The Property Report is prepared in advance of the project being submitted to the WHG International
Approval Committee (IAC) for approval and forms an integral part of the license agreement, as does the
Technical Services Agreement (TSA) which will be prepared based on the requirements in the Property
Report.
After signature, the following services will be provided by WHG AD&C Department in accordance with the
TSA or as otherwise agreed.
 Design Review
 Meetings and site visits
 Mock-up room assessment
 Completion and sign-off that the hotel is in compliance with design standards
Revision 1.0 3
DESIGN STANDARDS
CONTENTS
1.00 ADMINSTRATIVE POLICIES 5
2.00 HOTEL ARRIVAL AND EXTERIOR 5
2.1 GENERAL 5
2.2 LIGHTING 5
2.3 PARKING AREAS 5
2.4 LANDSCAPING 5
2.5 ENTRANCE 5
3.00 LOBBY AND FRONT DESK 6

3.1 LOBBY 6
3.2 FRONT DESK 6
4.00 HOTEL FACILITIES 7

4.1 PUBLIC RESTROOMS 7
4.2 RECREATIONAL FACILITIES 8
4.3 GUEST CORRIDORS, STAIRCASES AND ELEVATOR LOBBIES 9
4.4 GUEST ELEVATORS 10
4.5 SERVICE ELEVATORS 10
4.6 STAFF FACILITIES 10
4.7 OFFICES 11
4.8 PLANT ROOMS 11
5.00 MEETING AND BUSINESS 12

5.1 BUSINESS CENTRE 12
5.2 FUNCTION AND MEETING ROOMS 12
5.3 Not used for this brand 12
5.4 Not used for this brand 12
5.5 FINISHES - ALL FUNCTION AND MEETING ROOMS 12
5.6 TECHNICAL SERVICES - ALL MEETING ROOMS 12
6.00 FOOD AND BEVERAGE 13

6.1 BAR 13
6.2 RESTAURANT 13
6.3 KITCHEN 14
6.4 STORAGE AREAS 14
7.00 GUESTROOM 15
7.1 BEDROOM 15
7.2 SUITES 15
7.3 BEDROOM AND SUITES 15
7.4 BATHROOM 17
7.5 ACCESSIBLE GUEST BEDROOMS 17
7.6 ACCESSIBLE GUEST BATHROOMS 17
Revision 1.0 4
DESIGN STANDARDS
1.00 ADMINSTRATIVE POLICIES

This section is covered in the Operating Standards
2.00 HOTEL ARRIVAL AND EXTERIOR

2.1 GENERAL
2.1.1 Any external pathway which forms part of the escape route away from the building and any external stairway
must have both emergency signage and emergency lighting
2.1.2 Ground floor guest rooms must be screened for privacy
2.1.3 All technical equipment must be screened from guest view
2.1.4 Service area and back of house functions and facilities must be screened from guest view
2.1.5 Waste disposal areas to be screened from guest view
2.1.6 Damaged cladding, missing tiles, soiled or damaged finishes and visible cracks are not allowed anywhere on
the exterior of the building
2.1.7 Safe walking surfaces and guardrails must be provided for maintenance of rooftop equipment
2.1.8 Chain link fences must not be used
2.2 LIGHTING
2.2.1 External lighting must be provided to accentuate building features but not leak light beyond the facades. The
complete installation must be coordinated in terms of colour, colour temperature and brand signage
2.2.2 Light fittings must be suitable for external use
2.2.3 Entry drive to be well lit
2.2.4 Lighting must cover entire car park, pedestrian walkways and landscaped areas
2.2.5 All guest entrances, primary and secondary, must be clearly identified and have good quality lighting
2.3 PARKING AREAS

2.3.1 Number of parking spaces to be in line with local regulations
2.3.2 CCTV Coverage
2.3.3 Parking lanes and bays to be indicated
2.3.4 One parking bay per accessible room
2.3.5 Parking areas and pedestrian access to be hard surfaced
2.3.6 Two lanes required for entry driveway
2.3.7 Pedestrian access to be clearly defined
2.3.8 Not used for this brand
2.3.9 Driveways and parking areas to be designed to accommodate emergency vehicles and coaches
2.3.10 Coach parking to be provided where appropriate
2.3.11 Separate service entrance
2.4 LANDSCAPING
2.4.1 Hotel grounds must be landscaped and include, where appropriate, an adequate irrigation system
2.4.2 There must be live planting at the entrance
2.5 ENTRANCE
2.5.1 Minimum 3 flag poles
2.5.2 Porte cochere or pedestrian canopy in urban locations
2.5.3 Revolving or automatic sliding doors. Vestibule or air lock to be provided in case of sliding doors
2.5.4 All external guest doors must have access via guest key card
Revision 1.0 5
DESIGN STANDARDS
3.00 LOBBY AND FRONT DESK

3.1 LOBBY
3.1.1 General
3.1.1.1 Not used for this brand
3.1.1.3 Natural daylight
3.1.1.4 Provide branded lobby mat inside the vestibule
3.1.1.5 Appropriate and adequate contract quality seating
3.1.1.6 Provide a non-visible passage to back of house (BoH)
3.1.1.7 Artwork
3.1.1.8 Newspaper and magazine rack
3.1.1.9 Lounge area with guest service
3.1.1.17 Retail units appropriate to location
3.1.2 Finishes
3.1.2.1 All materials to be flame retardant
3.1.2.2 Floor : Contract quality timber flooring or stone in heavy traffic areas. Carpet only acceptable in seating areas
3.1.2.3 Walls : smooth plastered and painted as a minimum
3.1.2.4 Ceilings : smooth plastered and painted as a minimum
3.1.3 Technical Services
3.1.3.1 Heating, Ventilation and Air Conditioning (HVAC) system
3.1.3.2 High quality feature lighting
3.1.3.3 Programmable, dimmable and accent lighting
3.1.3.5 Numerous international power and USB sockets
3.1.3.6 Flat screen TV, minimum 37”, showing international news channel
3.1.3.7 Minimum one house telephone
3.1.3.8 High speed Wi-Fi internet connection throughout public areas
3.1.3.9 Sound system
3.2 FRONT DESK

3.2.1 General
3.2.1.1 Individual front desk units or single counter with clear access to lobby
3.2.1.2 Front desk counter height 1050-1100mm with provision for cabinets, monitors, printers and drawers for storage
and filing
3.2.1.3 Monitors to be hidden from guest view
3.2.1.4 Back wall to have low counter with cabinets and drawers for storage and filing
3.2.1.5 Meeting or group desk to be designed to conform with interior design scheme
3.2.1.6 Luggage room with racking
3.2.1.7 Allocate space for 1 luggage cart
3.2.1.8 Concierge desk / guest relations / travel desk to be located adjacent to front desk
3.2.1.9 Safety deposit boxes in the front desk area, size and capacity subject to market survey
3.2.1.10 Back of house to be screened from guest view
3.2.2 Finishes
3.2.2.2 Floor : contract quality timber flooring or stone. Carpet only behind reception
3.2.2.3 Walls : smooth plastered and painted as a minimum. Feature wall behind reception in brand red colour
3.2.3.1 HVAC system
3.2.3.2 Programmable, dimmer controlled lighting and accent lighting
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DESIGN STANDARDS
4.00 HOTEL FACILITIES

4.1 PUBLIC RESTROOMS
4.1.1 General
4.1.1.1 Male and female facilities required, conveniently located for the lobby, F&B and meeting areas. The number of
fixtures to be determined by size of hotel. Unisex toilets are not acceptable
4.1.1.2 Toilets must be designed so there is no line of sight to any fixtures or fittings from public areas
4.1.1.3 Accessible facilities required, conveniently located for the lobby, F&B and meeting areas. Unisex toilets are
acceptable
4.1.1.4 Ceiling height minimum 2.40m
4.1.2 Finishes
4.1.2.1 Floor : non-slip, minimum R10, non porous high quality large format marble, granite, ceramic or porcelain tiles.
Minimum 150mm high matching skirting
4.1.2.2 Walls : Ceramic tiles, marble or granite
4.1.3 Vanity Units
4.1.3.1 Vanity tops with washbasins
4.1.3.2 Pipework to be concealed
4.1.3.3 Wash basins to be acid resistant
4.1.3.4 Clear markings for hot and cold water required with sensor activation
4.1.3.5 One soap dispenser per washbasin
4.1.3.6 One mirror per washbasin
4.1.3.7 Include low flow devices in taps
4.1.3.8 Vanity counter and illuminated make up mirrors required in ladies room
4.1.4 Toilets
4.1.4.1 Full height private toilet cubicles with lock
4.1.4.2 Toilets to be white, wall hung with a concealed cistern
4.1.4.3 Two / twin toilet roll holders
4.1.4.4 One coat hook per stall
4.1.4.5 Handbag shelf or hook
4.1.4.6 Urinals to be white with modesty panel
4.1.4.7 Auto flush for urinals
4.1.4.8 Include low flow devices in toilets and urinals
4.1.5 Accessories
4.1.5.1 Baby change facilities in accesible toilet
4.1.5.2 Electric hand driers
4.1.5.3 Towel dispenser
4.1.5.5 Metal waste bin
4.1.5.6 One sanitary napkin dispenser per female restroom
4.1.5.7 One sanitary bag dispenser per female WC cubicle
4.1.5.8 One sanitary bin per female WC cubicle
4.1.5.9 One mirror per basin
4.1.5.10 One full length mirror
4.1.6 Accessible Toilets
4.1.6.1 Two emergency pull cords: one next to the toilet and one in the opposite corner (end of cord 300mm above
floor)
4.1.6.2 Two way intercom with front desk activated by emergency pull cord
4.1.6.3 Fire alarm strobe lights
4.1.7.1 HVAC system
4.1.7.2 Decorative and functional lighting
Revision 1.0 7
DESIGN STANDARDS
4.2 RECREATIONAL FACILITIES

4.2.0 All Ramada Plaza hotels must provide a fitness room complimentary for guest use. Access must be
controlled at all times
4.2.1 Reception
4.2.1.1 Lobby and seating area
4.2.1.2 Reception desk with towel dispense area
4.2.1.3 Built-in display cabinets and retail space with storage below
4.2.1.4 Assessment room adjacent to Reception
4.2.1.5 Staff lockers below reception desk
4.2.1.6 Wet and dry towel storage
4.2.2 Finishes
4.2.2.1 Floor : Stone, marble or granite
4.2.3 Changing Rooms
4.2.3.1 Separate changing rooms required for Male and Female, both to be fully accessible by guests with disabilities
4.2.3.2 Ceiling height minimum 2.40m
4.2.3.3 Changing area with lockers and benches and changing cubicles (where appropriate)
4.2.4 Vanity Units
4.2.4.1 Granite or marble vanity tops and splashbacks with washbasins
4.2.4.2 Pipework to be concealed
4.2.4.3 Wash basins to be acid resistant
4.2.4.4 Clear markings for hot and cold water required with sensor activation
4.2.4.5 One soap dispenser per washbasin
4.2.4.6 One mirror per washbasin
4.2.4.7 Include low flow devices in taps
4.2.4.8 Vanity counter and illuminated make up mirrors required in ladies room
4.2.5 Showers
4.2.5.1 Fully tiled shower cubicles with glass doors, commercial quality thermostatic controls, shower heads, soap
dispenser and shelf for guest toiletries
4.2.6 Toilets
4.2.6.1 Cubicle partitions minimum 2.00m height with lock
4.2.6.2 Toilets to be white, wall hung with a concealed cistern
4.2.6.3 Two / twin toilet roll holders
4.2.6.4 One coat hook per stall
4.2.6.5 Handbag shelf or hook
4.2.6.6 Include low flow devices in toilets and urinals
4.2.7 Finishes
4.2.7.1 Floor : Marble, granite or high quality large format, glazed tiles with non-slip finish to minimum R10
4.2.7.2 Walls : Ceramic tiles, marble or granite
4.2.8 Accessories
4.2.8.1 Baby change facilities
4.2.8.2 Electric hand driers
4.2.8.3 Towel dispenser
4.2.8.4 Used towel hamper
4.2.8.6 One sanitary napkin dispenser per female restroom
4.2.8.7 One sanitary bag dispenser per female WC cubicle
4.2.8.8 One sanitary bin per female WC cubicle
4.2.8.9 One mirror per basin
4.2.8.10 One 1600W hairdryer per basin
Revision 1.0 8
DESIGN STANDARDS
4.2.9 Fitness
4.2.9.1 Fitness area minimum 50m2, subject to market conditions, location and size of property
4.2.9.2 Minimum ceiling height 3.00m
4.2.9.3 A lockset that is operable by any guestroom key must be provided
4.2.9.4 Space should be provided for a minimum of 5 pieces of cardio training equipment, exercise mats (600 x
1500mm), minimum one exercise bench and free weights (2.5kg - 25kg)
4.2.9.5 Fitness equipment with built in TV and audio facilities
4.2.9.6 Wall clock
4.2.9.7 Water cooler
4.2.9.9 Equipment wipe dispenser
4.2.9.10 Disclaimer notice and sign indicating fitness room use and rules
4.2.10 Finishes
4.2.10.1 Floor : cushioned sports flooring
4.2.10.2 Walls : smooth plastered and painted
4.2.10.3 Wall graphic
4.2.10.4 One wall fully mirrored in fitness area
4.2.10.5 Flat screen TV, minimum size 55"
4.2.10.6 Ceilings : smooth plastered and painted
4.2.11 - 4.2.16 Not used for this brand
4.2.17 Technical services
4.2.17.1 HVAC system
4.2.17.2 Security camera in unmanned areas
4.3 GUEST CORRIDORS, STAIRCASES AND ELEVATOR LOBBIES

4.3.1 General
4.3.1.1 Corridor width minimum 1.80m
4.3.1.2 Corridor height minimum 2.40m
4.3.1.3 No recess shall exceed 200mm
4.3.1.5 Artwork
4.3.1.6 Directional and emergency signage - refer to signage standards
4.3.2 Finishes
4.3.2.1 Wall, ceiling and floor finishes to be co-ordinated with the overall interior design scheme
4.3.2.2 Floor : Contract quality carpet (80/20) in corridors and primary staircases, hard surfaces, non-slip R9, in
emergency staircases
4.3.2.3 Walls : smooth plastered and painted as a minimum, corners to be protected
4.3.2.4 Ceilings : smooth plastered and painted as a minimum, with adequate access panels. Ceiling tiles are not
acceptable
4.3.2.5 Primary staircases to be finished to the same standard as corridors
4.3.3.1 HVAC system
4.3.3.2 Lighting concept to be consistent with interior design scheme
4.3.3.3 Cleaners sockets
4.3.3.4 House telephone on every floor at elevator lobby
Revision 1.0 9
DESIGN STANDARDS
4.4 GUEST ELEVATORS

4.4.1 General
4.4.1.1 Elevators with lobbies are required if more than 2 storeys
4.4.1.2 A minimum of 2 guest elevators required for 150 guestrooms
4.4.1.3 One additional elevator for each additional 150 guestrooms or fraction thereof
4.4.1.4 Final number and capacity of guest elevators to be determined subject to traffic analysis
4.4.1.5 All elevators to comply with requirements for guests with disabilities, with a minimum clear door opening of
900mm
4.4.2 Finishes
4.4.2.1 Elevator core interior design to be consistent with lobby and guestroom corridor
4.4.2.2 Elevator control panels to be clear and easy to read
4.4.2.3 Granite, marble, tiles or carpet are acceptable floor finishes
4.4.3.1 Key card access to Guestroom floors
4.4.3.2 Lobby level to be indicated by a green button
4.4.3.3 All elevators to have intercom connection to front desk. This intercom must be two-way, mounted and integral
with the car control panel (i.e. not in a telephone cabinet).
4.4.3.4 Parking elevators must not allow direct access to guestroom floors
4.5 SERVICE ELEVATORS

4.5.1 General
4.5.1.1 A minimum of 1 service elevator servicing all levels of the hotel, capacity site specific
4.5.1.2 One additional elevator for each additional 250 guestrooms or fraction thereof
4.5.1.3 A larger size service elevator may be required to transport equipment to function rooms, capacity site specific
4.5.2.1 Key card access
4.5.2.2 Two way Intercom connection to front desk
4.5.3 Linen Chute
4.5.3.1 Where linen chutes are to be provided, or exist in a conversion, they must comply with WHG Fire and Life
Safety Standards
4.6 STAFF FACILITIES

4.6.1 General
4.6.1.1 Staff entrance separate from guest entrance, preferably not in the loading dock area, screened from view and
with outdoor break area
4.6.2 Staff Changing
4.6.2.1 Separate male and female facilities
4.6.2.2 Employee lockers full height with benches
4.6.2.3 Shower units
4.6.2.4 Toilets
4.6.2.5 Washbasins with mirror
4.6.2.6 Soap dispenser, paper towel dispensers and hand dryers
4.6.2.7 Full length mirror in each changing room
4.6.2.8 Sanitary bin in female toilets
4.6.2.9 Metal waste bins
4.6.2.10 Towel storage
4.6.2.11 Soiled linen bins
4.6.3 Staff Dining
4.6.3.1 Dining room (staff kitchen subject to size of hotel)
4.6.4 Staff Training
4.6.4.1 Training room (subject to size of hotel)
4.6.5 Staff Prayer Room
4.6.5.1 Prayer room where appropriate / required
4.6.6.1 HVAC system
4.6.6.2 House telephone adjacent staff changing
4.6.6.3 Wall-mounted 42" TV in Staff Dining & Training
4.6.6.4 Wifi coverage throughout Staff Facilities
Revision 1.0 10
DESIGN STANDARDS
4.7 OFFICES
4.7.1 Office areas may include but not be limited to:
4.7.1.1 Accounting and Cashier Office
4.7.1.2 Administration Office
4.7.1.3 Banquet Manager's Office
4.7.1.4 Banqueting Office
4.7.1.5 Chef's Office
4.7.1.6 Chief Engineer's Office and BMS Control Room
4.7.1.7 Director of Operations Office
4.7.1.8 Drivers Room
4.7.1.9 Financial Controller's Office
4.7.1.10 Food and Beverage Manager's Office
4.7.1.11 Food and Beverage Office
4.7.1.12 Front Office & Reservations Office
4.7.1.13 Front Office Manager's Office
4.7.1.14 General Manager's Office
4.7.1.15 Health Club / Spa Manager's Office
4.7.1.16 Housekeeper's Office
4.7.1.17 Human Resources Manager's Office
4.7.1.18 Human Resources Office
4.7.1.19 Marketing Manager's Office
4.7.1.20 Marketing Office
4.7.1.21 Office Pantry
4.7.1.22 Office Restrooms - Female
4.7.1.23 Office Restrooms - Male
4.7.1.24 Office Stationery Store
4.7.1.25 Public Relations Office
4.7.1.26 Receiving and Purchasing Office
4.7.1.27 Reservations Manager's Office
4.7.1.28 Sales Manager's Office
4.7.1.29 Sales Office
4.7.1.30 Security Office including CCTV
4.7.1.31 Telephone Operators Area
4.7.1.32 Timekeeper's Office
4.7.1.33 Reception and waiting area for offices with at least two seats for visitors
4.7.2.1 HVAC system
4.8 PLANT ROOMS

4.8.1 Boiler Room
4.8.2 HVAC Equipment
4.8.3 IT Room / Server Room / PABX Room
4.8.4 Battery Room
4.8.5 Electrical Room
4.8.6 Hot and cold water storage
4.8.7 Sprinkler tank (if applicable)
4.8.8 Emergency diesel generator room
Revision 1.0 11
DESIGN STANDARDS
5.00 MEETING AND BUSINESS

5.1 BUSINESS CENTRE
5.1.1 General
5.1.1.1 Door must have guest room key access
5.1.1.2 1 Workstation or desk with computer and monitor per 75 guest rooms
5.1.1.3 1 ergonomic desk chair per workstation
5.1.1.4 1 Scanner / printer per 75 guest rooms
5.1.2 Finishes
5.1.2.2 Floor : Contract quality carpet or wooden flooring
5.1.2.3 Walls : Smooth plastered and painted as a minimum
5.1.2.4 Ceilings : Smooth plastered and painted as a minimum
5.1.3.1 HVAC system
5.1.3.2 Decorative and functional lighting
5.1.3.4 Minimum one house telephone to be provided
5.1.3.5 All properties must also provide High Speed Internet Access (HSIA), wired and wireless, to all registered guests
5.2 FUNCTION AND MEETING ROOMS

5.2.1 General
5.2.1.1 Extent of meeting facilities to be subject to market study
5.2.1.2 One meeting room minimum size 100m 2
5.2.1.3 If conference facilities accommodate more than 300 guests, then a separate entrance should be provided if
building layout permits
5.2.1.4 Vehicle access, subject to market condition, location and size of property
5.2.1.5 Pre-function and meeting rooms to have natural daylight
5.2.1.6 Pre-function area (15% of total meeting space) with banquet service facility
5.2.1.7 Built in credenza unit with small refrigerator in pre-function area
5.2.1.8 Public restroom and cloakroom located adjacent to pre-function area
5.2.1.9 Meeting rooms to be column free
5.2.1.10 100% Blackout capability
5.2.1.11 Conference tables with high pressure laminate or vinyl table tops
5.2.1.12 Stackable chairs, upholstered and 50% with armrests
5.2.1.13 One door viewer and digital occupancy sign
5.2.1.14 Coat storage or coat hanging in each meeting room
5.2.1.15 Lectern
5.2.1.16 Artwork
5.2.1.17 Storage space (10% of total meeting space)
5.3 Not used for this brand

5.4 Not used for this brand
5.5 FINISHES - ALL FUNCTION AND MEETING ROOMS
5.5.1 Floor : Contract quality carpet (80/20) with underlay
5.5.2 Walls : Smooth plastered and painted as a minimum
5.5.3 Moveable walls to be co-ordinated with interior design scheme and have sound proofing to minimum 50dB.
Stacking enclosure must not protrude more than 600mm
5.5.6 Ceilings : smooth plastered and painted as a minimum with access panels to A/V equipment
5.5.7 Minimum Ceiling Heights :
Rooms below 100m2 : 2.75m high
Rooms 100 - 225m2 : 4.25m high
Rooms 225 - 450m2 : 5.00m high
Rooms 450 - 950m2 : 5.50m high
Rooms over 950m2 : 6.00m high
5.6 TECHNICAL SERVICES - ALL MEETING ROOMS

5.6.1 HVAC system
5.6.2 Programmable, dimmer controlled lighting
5.6.3 Numerous USB sockets, wall and floor box power sockets, local and international
5.6.4 High amperage power outlets
5.6.5 Electronic lockset at meeting room doors
5.6.6 Digital meeting identification sign
5.6.7 Built in projection screen and projector and / or flat screen TV minimum size 55"
5.6.8 Minimum one telephone / speaker telephone
5.6.9 Minimum one house telephone
5.6.10 High speed hard wired and Wi-Fi internet connection
5.6.11 Provisions for sound system, microphones etc.
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DESIGN STANDARDS
6.00 FOOD AND BEVERAGE

6.1 BAR
6.1.1 General
6.1.1.1 Fixed bar counter with foot rail and one waiter station for every 50 seats
6.1.1.2 Minimum 20 seats in the bar area, subject to market condition, location and size of property
6.1.1.3 Allow 1.25 - 1.50m2 for seating per individual space
6.1.1.4 Low and high seating including bar stools
6.1.1.5 Contract quality seating
6.1.1.6 Coat rack
6.1.1.7 Artwork
6.1.2 Finishes
6.1.2.1 Floor, wall and ceiling finishes to match interior design concept
6.1.2.3 Floor : Contract quality carpet, stone or timber. Non-slip finish to minimum R9 in back bar
6.1.2.6 Tables and bar counter to have natural stone or veneer surface
6.1.3.1 HVAC system
6.1.3.2 Programmable, dimmer controlled lighting and accent lighting
6.1.3.6 PoS system at bar counter
6.1.3.7 Flat screen TV required, minimum size 42"
6.2 RESTAURANT
6.2.1 All Day Dining - restaurant to be located off the main lobby (other locations may be considered subject
to the layout of the building)
6.2.1.1 Room must have natural light
6.2.1.2 Size of restaurant: subject to market conditions, location and size of property
6.2.1.3 Allow 1.50 - 1.80m2 per seat including circulation space but excluding bar
6.2.1.4 Host stand and cashier desk with PoS terminal
6.2.1.5 Professionally designed fixed buffet with hot and cold sections and sneeze cover
6.2.1.7 Contract quality tables
6.2.1.8 Contract quality chairs and seating with upholstered seat and back (no banqueting furniture or vinyl upholstery
allowed)
6.2.1.9 Service stations discretely located, minimum one for every 60 seats
6.2.1.10 Artwork
6.2.3 Finishes
6.2.3.1 Floor, wall and ceiling finishes to match interior design concept
6.2.3.3 Floor : Contract quality timber flooring or stone in heavy traffic areas. Carpet only acceptable in seating areas
6.2.4.1 HVAC system
6.2.4.2 Programmable, dimmable and accent lighting
6.2.4.5 House telephone located at PoS
Revision 1.0 13
DESIGN STANDARDS
6.3 KITCHEN
6.3.1 General
6.3.1.1 Size to be determined by number of Food and Beverage (F&B) outlets. Layout of kitchen to be provided by a
specialist Kitchen Consultant
6.3.1.2 Entrance to the kitchen must be designed so there is no line of sight into the kitchen from the restaurant with
exception of theatre cooking
6.3.1.4 Electronic door locks at all doors
6.3.2 Finishes
6.3.2.1 All finishes to be flame retardant materials
6.3.2.2 Floor : waterproof, non-slip tiles to minimum R10 (increase in food preparation areas as appropriate)
6.3.2.3 Wall : full height ceramic tiles with stainless steel corner guards
6.3.2.4 Ceilings : finishes to be washable and moisture resistant
6.3.3.1 Air conditioning and ventilation / extraction system
6.3.3.2 Light fittings and power sockets adequately IP rated
6.4 STORAGE AREAS

6.4.1 Layout of food storage areas to be provided by specialist Kitchen Consultant
6.4.2 Storage areas with appropriate racking shall include but not be limited to:
6.4.3 Walk in fridges with safety locks. 1: meat, poultry, vegetables. 2: dairy. 3: fish
6.4.4 Walk in freezers with safety locks. 1: meat, poultry, vegetables. 2: dairy. 3: fish
6.4.5 Dry goods – food
6.4.6 Dry goods – non food
6.4.7 Cooled beers, white wines and champagne store – if applicable
6.4.8 Drinks store: water and soft drinks with secure red wine and spirits cage - if applicable
6.4.9 Housekeeping store with bucket sink and wash hand basin.
6.4.10 Maids room to be provided on each guestroom floor adjacent to service elevators. One long wall of racking,
bucket sink and wash hand basin
6.4.11 Mini-bar store, one every three floors.
6.4.12 Laundry room: if laundry is to be managed on site a suitable facility must be provided. If outsourced, minimum
onsite facilities must include a washing machine and tumble drier for guest incidentals.
6.4.13 Uniform store
6.4.14 Fire resistant chemical store with safety lock
6.4.15 Waste store including compactor and recycling facilities where appropriate and refrigerated where required with
hose down facility
6.4.16 Goods in and out with hose down facility
6.4.18 Archive (where required)
6.4.19 Furniture, Fabric and Upholstery store
6.4.21 Cleaner's store adjacent all kitchens & Staff Dining
6.4.22 Grounds maintenance store, if applicable
Revision 1.0 14
DESIGN STANDARDS
7.00 GUESTROOM
7.1 BEDROOM
7.1.1.1 Europe : Minimum gross area of a standard room 22m² (gross area = bedroom, bathroom and entrance lobby)
7.1.1.2 Middle East and Africa : Minimum gross area of a standard room 26m² (gross area = bedroom, bathroom and
entrance lobby)
7.1.1.3 Eurasia : Minimum gross area of a standard room 30m² (gross area = bedroom, bathroom and entrance lobby)
7.1.1.4 Minimum ceiling height in the guest room foyer 2.10m, minimum ceiling height in the guest room 2.40m
7.1.1.5 Minimum 1 room for every 100 rooms to be equipped for guests with disabilities and to interconnect with
another guest room
7.1.1.6 Smoking rooms may be provided if allowed under local regulations. Maximum number not to exceed 50% of key
count
7.1.1.7 Maximum 2 permanent beds per guest room
7.1.1.8 Minimum 10% of rooms to be interconnecting or to have a double sofa bed
7.1.1.11 No bunk beds
7.2 SUITES
7.2.1 Minimum 5% of rooms to be suites, subject to location
7.3 BEDROOM AND SUITES

7.3.1 Finishes
7.3.1.1 Floor : Guestroom foyer - stone, granite or marble. Guestroom - stone, granite, marble, timber or contract
quality carpet
7.3.1.2 Walls : smooth plastered and painted as a minimum. One feature wall
7.3.1.3 Ceiling : smooth plastered and painted as a minimum
7.3.2 Technical Services:
7.3.2.1 HVAC system
7.3.2.3 Energy saving controls
7.3.2.5 Master switch – next to bed and next to entrance.
7.3.2.6 Lighting levels to be in accordance with technical specifications
7.3.2.7 LED lighting throughout
7.3.2.9 Light fittings - minimum requirements:
7.3.2.10 Lobby light
7.3.2.11 Welcome light / floor lamp
7.3.2.12 2 bedside lights
7.3.2.13 2 bedside reading lights
7.3.2.14 Desk lamp
7.3.2.15 Concealed wardrobe light if wardrobe is closed
7.3.2.17 Accent lighting as required
7.3.2.18 Power sockets - minimum requirements:
7.3.2.19 Above each nightstand
7.3.2.20 TV
7.3.2.21 Coffee machine
7.3.2.22 Hospitality tray
7.3.2.23 Iron / cleaning
7.3.2.24 Floor lamp
7.3.2.25 Power sockets not controlled by Master Switch:
7.3.2.26 Minibar
7.3.2.27 Above desk - local and international
7.3.2.28 Alarm clock
7.3.2.29 USB sockets - minimum requirements:
7.3.2.30 Above desk
7.3.2.31 Above each nightstand
7.3.2.32 Desk height wired high speed internet connection
7.3.2.33 Wi-Fi high speed internet connection
Revision 1.0 15
DESIGN STANDARDS
7.3.3 Guestroom Doors
7.3.3.1 Guestroom door width to be minimum 850mm clear width
7.3.3.2 All doors must be fire resisting and self closing - refer to Engineering and Fire and Life Safety Standards
7.3.3.3 All properties must have an approved electronic lock system installed on each guest room door - refer to
Engineering and Fire and Life Safety Standards
7.3.3.4 Anti-panic single handle
7.3.3.5 One way, 180 degree, optical door viewer
7.3.3.6 Secondary locking device (door chains are not acceptable)
7.3.3.7 Automatic drop down seal for acoustic protection
7.3.3.8 Door stop
7.3.4 Interconnecting Doors
7.3.4.1 Two doors required; both dividing doors to connecting rooms must be fire resisting and self-closing - refer to
Engineering and Fire and Life Safety Standards
7.3.4.2 Minimum door width: 850mm
7.3.4.3 Thumb-turn deadbolt required on each door, operable from the guestroom side
7.3.4.4 A blank plate barring access to any screws or bolts on the thumb-turn must be placed on the inside of each door
7.3.4.5 Automatic drop down seal for acoustic protection
7.3.5 Windows
7.3.5.1 Openable windows, where allowed or required, must have a childproof locking device to restrict opening to
100mm. The window must remain in the open position without having to be propped.
7.3.5.2 Locking device at balcony doors
7.3.6 Furniture
7.3.6.2 Wardrobe with minimum dimension 1200 x 600mm, open or closed. 50% full height hanging. 3 shelf unit at low
level with built in safe. Space for iron and ironing board.
7.3.6.3 Wardrobe doors , if provided, can be side hung or sliding to match room interior design
7.3.6.4 Hook for suit carrier
7.3.6.5 Folding luggage rack or studded fixed bench minimum 900 x 600mm
7.3.6.6 Desk with minimum of 1m2 free work space at least 550mm deep
7.3.6.7 Desk chair with glides
7.3.6.8 Framed mirror above or adjacent to the desk
7.3.6.9 Minibar cabinet
7.3.6.10 Headboard (fabric finish not permitted)
7.3.6.11 Two nightstands, one each side of the bed: each minimum 500 x 450mm
7.3.6.12 Rooms with two beds minimum one central nightstand, minimum 500 x 450mm
7.3.6.13 Chest of drawers
7.3.6.14 Side table, suitable for dining, with minimum surface dimension 0.36m 2
7.3.6.15 Sofa (or sofabed where applicable) or upholstered armchair
7.3.6.16 Minimum one piece of artwork to co-ordinate with room décor
7.3.6.17 Artwork and mirrors must be fitted with concealed security fittings
7.3.6.18 Terrace furniture (if applicable)
7.3.7 Window Treatments
7.3.7.1 Full length sheers, with secure fixings at outer edges
7.3.7.2 Full length decorative drapes with 100% blackout lining and secure fixings at outer edges
7.3.7.3 150mm overlap
7.3.7.4 Minimum 200% fullness for sheer and drapery
7.3.8 Beds - Refer to Bed Standards
7.3.9 Signage - Refer to Signage Standards
7.3.9.1 Room number
7.3.9.2 Framed emergency fire evacuation plan and instructions (English and local)
7.3.9.3 No Smoking sign (in No Smoking rooms)
7.3.9.4 If 100% non-smoking rooms, this must be indicated on all floors
7.3.10 Equipment
7.3.10.1 One touch tone telephone with voicemail facility
7.3.10.2 Flat screen TV, minimum size 40” – wall hung system only allowed if boxed in
7.3.10.4 Electronic safe with electronic key pad, laptop size, without built in electrical socket
7.3.10.5 Iron and ironing board (subject to local laws)
7.3.10.6 Provide space for hospitality tray with tea and coffee making facilities including kettle, mugs, teaspoons and
teapot
7.3.10.7 Metal or fire retardant waste bin
7.3.10.8 Ashtrays (only in smoking rooms)
7.3.10.9 Hair dryer, minimum 1600W or equivalent power, location depending on local laws
Revision 1.0 16
DESIGN STANDARDS
7.4 BATHROOM
7.4.1 General
7.4.1.1 Ceiling Height minimum 2.4m
7.4.1.2 Solid core bathroom door, painted as a minimum
7.4.1.3 Hardware with privacy lock
7.4.2 Finishes
7.4.2.1 Floor : non slip tiles to minimum R10
7.4.2.2 Walls : wet areas to be fully tiled in ceramic tiles, stone or glass
7.4.3.1 Ventilation
7.4.3.2 IP rated light fittings with LED lamps
7.4.3.4 Shaver socket (110/230V)
7.4.4 Fixtures and Fittings
7.4.4.1 Toilet, wash basin, bathtub and shower-room
7.4.4.2 Bathtub length minimum 1.70m
7.4.4.3 Shower to measure minimum 1000 x 1000mm
7.4.4.4 Tempered glass door or partition (no shower curtains allowed)
7.4.4.5 Factory etched non slip surface to bath and shower, minimum R10
7.4.4.6 Dual control shower heads
7.4.4.7 Shower head on adjustable vertical bar
7.4.4.8 Flexible shower hose of commercial quality
7.4.4.9 Special shower feature (e.g. rain shower)
7.4.4.10 Bathtub and shower fittings must have thermostatic mixing valves.
7.4.4.11 Single lever mixing valves required for basin
7.4.4.12 Include low flow devices in taps, showerheads and toilets
7.4.4.13 Grab bar adjacent to bath and in shower enclosure
7.4.4.14 Toiletries shelf in shower
7.4.4.15 Granite or marble vanity top minimum 1.20m per washbasin
7.4.4.16 Mirror above vanity with de-mister
7.4.4.17 Illuminated shaving mirror with 5 times magnification
7.4.4.18 Double toilet roll holder
7.4.4.19 Retractable clothesline (subject to market demand)
7.4.4.20 Wall mounted heated towel rail
7.4.4.21 Double clothes hook
7.4.4.22 Door stop
7.4.4.23 Towel rack located next to bathtub
7.4.4.24 Hand towel rail, hooks or shelf
7.4.5 Equipment
7.4.5.1 Facial tissue dispenser
7.4.5.2 Hygiene bag dispenser
7.4.5.6 Metal pedal bin
7.5 ACCESSIBLE GUEST BEDROOMS

7.5.1 All items listed in Section 7.3 to be included plus the following additional requirements:
7.5.2 Additional Requirements
7.5.2.1 Door opening 900mm wide
7.5.2.2 1500mm diameter turning circle next to bed
7.5.2.3 Clothes rail top to be maximum 1.40m above floor
7.5.2.4 Minimum bed height of 500mm, maximum bed height 580mm
7.5.2.5 Alarm activation alongside bed light position
7.5.2.6 Smoke detector with built in sounder and fire alarm strobe lights
7.6 ACCESSIBLE GUEST BATHROOMS

7.6.1 All items listed in Section 7.4 to be included plus the following additional requirements:
7.6.2 Additional Requirements
7.6.2.1 1500mm diameter turning circle in bathroom
7.6.2.2 Wheelchair access to toilet, wash basin and shower seat.
7.6.2.3 Independent transfer from wheelchair to toilet and shower seat.
7.6.2.4 Additional grab rails subject to layout
7.6.2.5 Emergency pull cord in shower area (end of cord 300mm above floor) with alarm sounding at Front Desk
7.6.2.6 Fire Alarm sounder and strobe lights
Revision 1.0 17
DESIGN STANDARDS
Revision 1.0 18
DESIGN STANDARDS
Revision 1.0 19

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DESIGN

Full-service Hospitality in Every Locality

Ramada Invites Guests to Join its Global Community

 Engineering and Fire and Life Safety Standards

3.00 LOBBY AND FRONT DESK 6

4.00 HOTEL FACILITIES 7

5.00 MEETING AND BUSINESS 12

6.00 FOOD AND BEVERAGE 13

1.00 ADMINSTRATIVE POLICIES

2.00 HOTEL ARRIVAL AND EXTERIOR

2.3 PARKING AREAS

3.00 LOBBY AND FRONT DESK

3.2 FRONT DESK

4.00 HOTEL FACILITIES

4.2 RECREATIONAL FACILITIES

4.3 GUEST CORRIDORS, STAIRCASES AND ELEVATOR LOBBIES

4.4 GUEST ELEVATORS

4.5 SERVICE ELEVATORS

4.6 STAFF FACILITIES

4.8 PLANT ROOMS

5.00 MEETING AND BUSINESS

5.2 FUNCTION AND MEETING ROOMS

5.3 Not used for this brand

5.6 TECHNICAL SERVICES - ALL MEETING ROOMS

6.00 FOOD AND BEVERAGE

6.4 STORAGE AREAS

7.3 BEDROOM AND SUITES

7.5 ACCESSIBLE GUEST BEDROOMS

7.6 ACCESSIBLE GUEST BATHROOMS

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