Hyatt

Download as pdf or txt
Download as pdf or txt
You are on page 1of 42

Hyatt Corp.

brochure cover FA 7/26/05 10:30 AM Page 2

G LO B A L H YAT T C O R P O R AT I O N
ACQUISITIONS AND DEVELOPMENT

a l e a d e r i n t h e c r e at i o n a n d
o p e r at i o n o f hot e l s , r e so rt s a n d va c at i o n
ow n e r s h i p p ro p e rt i e s a ro u n d t h e wor l d .

a guide for:

Owners and Investors, Capital Sources,

Brokers /Advisors / Consultants and Developers


Hyatt Corp.brochure cover FA 7/26/05 10:30 AM Page 3

G L O B A L H YAT T O V E R V I E W

hyatt opened its first hotel at los angeles international airport in


september 1957 and has since grown to over 2oo hyatt hotels, resorts and
vacation club properties around the world totaling over 9o,ooo rooms.

hyatt specializes in full-service, deluxe hotels with meeting facilities


and special services for the business traveler and operates hotels in major
and secondary cities, airport locations and leading resort areas throughout
the world. in many cities hyatt has made a significant contribution to
revitalizing the area and spurring business and economic growth.

hyatt ’ s 2oo5 acquisition of amerisuites, a leading upscale limited service


hotel chain, will further extend distribution and lead to the creation of
a new hyatt brand in an additional market segment that is fully distin-
guishable from the existing portfolio of full-service hotels.

table of contents

o1 Overview 17 Hyatt Resorts 35 Global Strategy


o3 Global Hyatt Corporation 21 Spa Hyatt 37 Centralized Services
o5 Park Hyatt 25 AmeriSuites 38 Worldwide Distribution
o9 Grand Hyatt 29 Hyatt Vacation Club bc Contact Information
13 Hyatt Regency 33 Competitive Advantage
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 1

arrive at a hyatt hotel


anywhere in the world and be
immediately greeted with the
sense of distinction, excellence,
and warmth of personal attention that
defines the hyatt touch. our philosophy of
creating an experience – rather than merely a hotel

stay– for our guests has become a distinctive trademark

of the Hyatt culture. Our exceptional portfolio of world-class

hotels and distinguished global brands, attention to local

culture and leading technology gives Hyatt a cutting edge

distinction as an international hospitality industry leader.

www. h yatt . com


Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 2

Worldwide Hotels, Resorts


and Vacation Properties

g ra n d
h yat t

park h yat t
h yat t r e g e n cy

h yat t h yat t
r e s o rt s

amerisuites h aw t h o r n
suites

h yat t
va c at i o n
club
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 3

g lo b a l h yatt c o r po r ati o n
one is a single holding company for all
balance sheet.
of Hyatt’s hospitality assets, including
one management
structure. domestic and international hotel
operations, hotel real estate ownership
one focus:
h o s p i t a l i t y. and timeshare. Global Hyatt’s growth
will be driven through growth in both
traditional and new Hyatt products.

p a g e o3
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 4

pa r k h yat t p a r i s v e n d ô m e
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 5

pa r k h yatt
discreet. hotels are small and discreet,
refined. with a distinguished residential
s o p h i s t i c at e d .
style geared to the individual
traveler seeking personal atten-
tion, unparalleled business
amenities and luxurious facilities
in key worldwide destinations.
Distinctive features include city-
center locations, gourmet dining,
exceptional concierge services
and meeting facilities for intimate
and high-end personalized events.

p a g e o5
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 6

awa r d s
“Near psychic service in
a high design setting…” Rated “Best International
Hotel Chain” by
PA R K H YAT T T O K Y O Global Traveler Magazine
T R A V E L A N D L E I S U R E , T + L 500 L I S T
Rated “Top Business Hotel Chain”
by Condé Nast Traveler

Honored with “Platinum Fine


Hotel” status by American Express

Frequent “Four Diamond”


restaurant ratings by AAA

p r o d u c t i n f o r m at i o n target customer brand profile

> “A” cities with “A” locations > High income > Small, elegant with
> Stand alone building or > Professionals, high level distinctive architecture
mixed use development, executives, celebrities and interior design
shared land plot > Travel for business and
> Small ballroom/upscale leisure more than 3o competitive set
meeting facilities nights a year
> One signature restaurant, > Values luxury brands > Four Seasons
lobby lounge > Ritz Carlton
> Approximately 2oo rooms > Peninsula
(4oo-45o sq.ft./room) > St. Regis
> Oversized bathrooms with > Mandarin Oriental
minimum four fixtures > Rosewood
> Highly personalized service

clockwise
a . pa r k h yatt pa r i s v e n d ô m e b . pa r k h yatt to k yo c . pa r k h yatt m i l a n
d . pa r k h yatt c h icago e . pa r k h yatt zü r i c h

p a g e o6
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 7

a c

e d
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 8

g r a n d h yat t s h a n g h a i
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 9

g r a nd h yatt
confident. hotels feature luxurious
striking. accommodations, dramatic
magnetic.
architecture and state-of-
the-art technology for the
sophisticated global traveler
in major gateway cities
and resort destinations.
Grand Hyatt hotels provide
extraordinary restaurants,
bars, spas and fitness centers,
and comprehensive business
and meeting facilities.

p a g e o9
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 10

awa r d s
“Exemplary staff are constantly
Hotels consistently placed in
at your ‘beck and call’… ” Travel + Leisure “T+L 5oo” list

G R A N D H YAT T T O K Y O
Annually ranked among
C O N D É N A S T T R AV E L E R , G O L D L I S T
“World’s Best Hotels” by
senior corporate and financial
executives in Institutional
Investor’s annual survey

Named “Best Hotel Brand in


the World” by Business Traveller
Magazine’s readers’ survey

p r o d u c t i n f o r m at i o n target customer brand profile

> “A” cities with “A” > Upper to high level income > Large, dramatic interior
or “B” locations > Professionals, senior lobby, wide range of restau-
> Stand alone building, and mid-level executives, rants and entertainment,
large city center presence upscale meetings extensive conference and
or mixed use development > Travel for business meeting facilities
> Grand ballroom/junior and leisure more than 3o
ballroom with meeting rooms nights a year competitive set
> Multiple restaurants and > View brands as symbols
live entertainment venues of high status/fashion > Westin
> More than 3oo rooms > Shangri-La
(38o-4oo sq.ft./room) > Intercontinental
> Oversized bathrooms with > Sofitel
minimum four fixtures
> Immediate and attentive service

clockwise
a . g r a n d h yat t t o k yo b . g r a n d h yat t s e at t l e c . g r a n d h yat t b e r l i n
d . g r a n d h yat t s h a n g h a i e . g r a n d h yat t s ã o p a u l o

p a g e 1o
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 11

a c

e d
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 12

h yat t r e g e n cy m o n t r é a l
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 13

h yat t r e g e n cy
energetic. is Hyatt’s core brand featuring
c o n t e m p o r a ry. classic, contemporary design
inspiring.
and unparalleled business services
to meet the needs of individual
business travelers and major
conferences in cities around the
world. Facilities and services
include extensive meeting and
conference centers, state of
the art business centers, fully
equipped fitness centers,
imaginative restaurants and
bars and Hyatt’s signature
Regency Club.

p a g e 13
Hyatt Corp.brochure pages FA 7/26/05 10:02 AM Page 14

awa r d s
“Inside this gleaming modern building… is a
striking, soaring marble lobby. Rooms get Numerous reader-endorsed
Successful Meetings “Pinnacle Award”
high marks for their feather duvets, large
Subscriber-certified Meetings &
bathrooms and ‘typically Turkish eye for color Conventions “Gold Key Award”
and pattern’. The service embodies hospitality”
Regularly rated as “Top
H YAT T R E G E N C Y I S TA N B U L
Upscale U.S. Hotel Chain”
C O N D É N A S T T R AV E L E R , G O L D L I S T
by Business Travel News

p r o d u c t i n f o r m at i o n target customer brand profile

> “A” cities with “A” or “B” > Middle to upper income > Mid to large, locally
locations, or “B” or “C” cities > Professional, managerial, inspired architecture, state-
with “A” locations convention groups of-the-art convention and
> Prominent city center, airport > Travel more than conference facilities
or suburban locations, mixed 15 nights a year
use development > Leisure travel as competitive set
> Extensive meeting space, extended business travel
facilities and services > View brands as symbol of > Marriott
for large groups aspiration/ambition > Westin
> Lobby lounge, > Sheraton
authentic restaurants > Hilton
> More than 25o rooms > Renaissance
(32o-38o sq.ft./room)
> Bathrooms with minimum
three and a half fixtures
> Consistent, professional
service

clockwise
a. hyatt regency dfw b. hyatt regency istanbul c. hyatt regency san antonio
d. hyatt regency jersey city on the hudson

p a g e 14
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 15

a c

d
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 16

g r a n d h yat t k a u a i
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 17

h yat t r e s o rt s
exotic. offer the ultimate escape to
calming. spectacular settings which draw
r e j u v e n at i n g .
inspiration from local color
and culture. Imaginative and
infinitely sensory, Hyatt Resorts
offer an escape to authentic
and innovative spa treatments,
luxury accommodations, sporting
activities, family activities and
local cultural adventures. From
the brilliant blues of the Caribbean,
to the lushness of Hawaii, the
mystery of Bali, and the rugged
beauty of the continental United
States — Hyatt resorts offer a
world of vacation experiences.

p a g e 17
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 18

awa r d s
“Synonymous with hospitality… distinctive
architecture… classically appointed interiors Customarily crowned
“Connoisseur’s Choice” by
enhanced by spectacular mountain and Resorts & Great Hotels Magazine

ocean views… the number one choice for Named “Top Resort Brand”
those with discriminating taste…” by Golf Magazine

G R A N D H YAT T K A U A I
“Award of Excellence” by
Corporate & Incentive Travel
E L I T E T R AV E L E R M A G A Z I N E

product description target customer competitive set

> “A” or “B” resort destinations > Middle to upper income > Four Seasons
depending on branding depending on branding > Ritz Carlton
> Stand alone, low-rise or > Professionals, mid to senior > St. Regis
vertical development level executives, meetings > Rosewood
> Extensive spa facilities with and incentive groups > Mandarin Oriental
massage/treatment rooms > Travel for leisure more > Westin
and wellness centers than 15 nights > Others dependent
> Indoor/outdoor themed > View brands as symbol upon destination
event venues, outdoor of escape/indulgence
swimming pools
> Restaurants with authentic
regional and spa cuisine
> More than 2oo rooms
(4oo+ sq.ft./room)
> Indoor/outdoor
themed bathrooms

clockwise
a . h yat t r e g e n cy s c o t t s d a l e at g a i n e y r a n c h b . g r a n d h yat t b a l i c . h yat t r e g e n cy l a k e l a s v e g a s
d . p a r k h yat t g o a e . h yat t r e g e n cy g r a n d c h a m p i o n s

p a g e 18
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 19

a c

e d
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 20

k a r a , p a r k h yat t l o s a n g e l e s
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 21

at s p a h yat t
authentic. the guest is the focus in creating
c u l t u r a l ly a Hyatt spa experience, based
sensitive.
on meticulous local research
pure.
and distinctive, custom designs
and wellness programs. Whether
a resort or urban spa, Hyatt
provides treatments and facilities
in tranquil settings created to
bring balance and harmony.
Hyatt is one of the largest spa
operators in the world with a
prestigious portfolio including
such world-renowned spas as
Plateau at Grand Hyatt Hong
Kong, Stillwater Spa at Park
Hyatt Toronto, and Anara Spa
at Grand Hyatt Kauai.

p a g e 21
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 22

awa r d s
“…each treatment room is designed
as its own self contained paradise Repeatedly honored as
“Best Spa” in Spa Finder
where guests can customize their “Readers’ Choice Awards”

spa treatments” Frequently named in Travel +


Leisure’s “World Best Overall
K A R A , PA R K H YAT T L O S A N G E L E S
Hotel Spas”
THE ROBB REPORT COLLECTION

Prominently displayed
among top spas in the world
in Condé Nast Traveler’s
“45 Top Resort Spas”

design approach business approach guest approach

> Meticulous research on > Guest-centric > Balanced approach to


spatial program design needs > Culturally sensitive acknow- developing guest wellness
based upon market influences ledging deep local customs and fitness programs
> Multi-use spa suites that and traditions > Pure, organic ingredients
accommodate several revenue > Strong focus on customization; and product within
generating services (spa no two spas are exactly alike sheltered environments
treatment, guest room) > Warm and comforting > Tranquil spaces and
> Residential feel and appoint- residential design and concept anticipatory service
ment ensure guests feel > Authenticity embraces > Personal creation of
at home and welcome centuries of well-being each guest experience
> Detail flow analysis ensures techniques > Authentic services and
tranquility and balance products steeped in
> Full-service spa facilities and local tradition
individualized concepts
> Comprehensive competitive set
training programs
> Mandarin Oriental
> Canyon Ranch
> Ritz Carlton
> Other world-class spas
(location and brand dependent)

clockwise
a . s e r e no s pa , p a r k h yatt g o a b . p lat e a u , g r an d h yatt ho n g ko n g c . a na r a s pa , h yatt r e g e n cy k aua i
d . na g om i , g r a n d h yatt t o k yo e . s t i l lwat e r s pa , p a r k h yatt toro n to

p a g e 22
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 23

a c

e d
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 24

amerisuites prototype rendering


Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 25

amerisuites
relaxed. is a leading upscale, limited
all-suites. service hotel brand acquired by
s e l e c t s e rv i c e .
Hyatt in January 2oo5. All
AmeriSuites hotels offer attrac-
tively designed suites with upscale
amenities and typically, 25%
more space than a traditional
hotel room. Following a
repositioning, AmeriSuites will
carry a new Hyatt brand and
will become the upscale limited
service leader in performance
and profitability by means of new
segment-appropriate product and
service standards incorporating
revolutionary technology, design
and entertainment components.

p a g e 25
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 26

awa r d s
The addition of this exciting, new, upscale
limited service hotel brand will enable Frequent Recipient of AAA’s
“Three-Diamond” designation
Hyatt to create a new brand extension
Numerous awards from leading
that will benefit the Hyatt brand and the industry publications
owners and customers of our existing
hotels, as well as the owners, franchisees
and customers of AmeriSuites.

product description target customer competitive set

> Primary and Secondary cities > Corporate business and > Courtyard by Marriott
plus tertiary markets family weekend leisure traveler > Hilton Garden Inn
> All suites concept with > 3o to 59 years of age > Spring Hill Suites by Marriott
refrigerators in each suite > 5o% male/5o% female
> Complimentary hot breakfast > Household income $85,ooo +
> Free High Speed
Internet Access
> Fitness Center, swimming pool
> Meeting space 2,ooo-
4,ooo sq.ft.
> Average size, 128 suites
> Franchising available

p a g e 26
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 27

amerisuites prototype rendering


Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 28

h yat t h i g h s i e r r a l o d g e , l a k e t a h o e
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 29

h yat t va c at i o n c l u b
fun. Vacation ownership resorts in
flexible. highly sought after destinations
luxurious.
offering unique and varied ameni-
ties. Residential condominiums
can be used in studio, one, two and
three-bedroom configurations on
a specific week or fractional basis.
Club members use the points-based
exchange system to access time
throughout the Hyatt Vacation
Club system. Members may also
exchange into Hyatt’s Gold Passport
system and Interval International,
one of the leading vacation owner-
ship exchange companies.

p a g e 29
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 30

p r e s e n t l o c at i o n s
Located in sought after destinations
with unique and varied amenities. > Key West, Florida
> Beaver Creek, Colorado
> Dorado, Puerto Rico
> Lake Tahoe, Nevada
> Breckenridge, Colorado
> Carmel, California
> Bonita Springs, Florida
> Sedona, Arizona
> San Antonio, Texas
> Aspen, Colorado

product description customer profile competitive set

> Studio, one, two and > Middle to upper income > Ritz Carlton
three-bedroom product > University educated with > Marriott
> Lobby check-in facility post-graduate degree courses > Starwood
> Members gathering area > Vacations over 2o days per year > Hilton
> Size ranges from > Vacations with family > Four Seasons
5o to 3oo units and friends
> Unique pools
> Access to resort amenities
such as golf, ski and spa

clockwise
a . h yat t h i g h s i e r r a l o d g e , l a k e t a h o e b . h i g h l a n d s i n n , c a r m e l
c . h yat t c o c o n u t p l a n t at i o n , b o n i t a s p r i n g s , f l o r i d a d . h yat t p i ñ o n p o i n t e , s e d o n a

p a g e 3o
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 31

a c

d
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 32

Advantages of the Hyatt Brand

I.

VI. II.
ECONOMIES
OF SCALE

I N C R E M E N TA L
SUPERIOR
R AT E A N D
PRODUCT
O C C U PA N C Y

SUPERIOR
COST BRAND
MANAGEMENT STRENGTH

BRAND
AWARENESS

V. III.

IV.

t h e s e s i x d i m e n s i o n s h a v e b e e n s u c c e s s f u l ly
c o m b i n e d at h yat t h o t e l s a n d r e s o r t s
a r o u n d t h e wo r l d i n a m a n n e r t h at e l i m i n at e s
the traditional dichotomy between strong
p r o d u c t a n d s t r o n g p r o f i t a b i l i t y.
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 33

Competitive Advantage
I. e c o n o m i e s o f s c a l e providing operating efficiencies, proprietary
technologies, marketing and sales power, innovative products, and global expertise.
II. i n c r e m e n t a l r at e a n d o c c u p a n cy through savvy marketing and
sales programs (both global and local) maximizing yield and revenue in
each location, leveraging intrinsic value of each market segment.
III. b r a n d s t r e n g t h from a powerful and unique combination of consistent
property quality, efficient operations, upscale identity, marketing power,
and superior profitability for ownership.
IV. b r a n d awar e n e s s among high-end-consumers, the travel industry and
corporate clients, linked with superior marketing and sales, generating
a favorable revenue share relative to the competition.
V. s u p e r i o r c os t m a n a g e m e n t through strong focus on managing “back
of house” costs, including the use of technology and Hyatt’s strong purchasing
power to reduce purchasing, insurance, health care, payroll and other
operating costs.
VI. s u p e r i o r p r o d u c t and industry-leading design reflecting the individual
culture and spirit of each location combining vibrant style, refinement and
quality for which Hyatt has become known—strong “front of house” identity
with “back of house” efficiencies.

d e v e l o p m e n t e x p e rt i s e

Hyatt has extensive experience dealing with all aspects of major development
projects, having advised officials and developers on many project aspects
including hotel programming and design, operational planning and public/private
financing. Every new-build or conversion/takeover project is overseen through
completion by Hyatt’s development team as well as a dedicated Technical
Advisory Services (TA S ) group.

g r o u p b u s i n e s s e x p e rt i s e

Hyatt, through its group-oriented business expertise and worldwide reputation


for convention hotels, is the premier operator of conference hotels in primary
and secondary cities around the globe. Benefiting from Hyatt’s powerful National
Sales Force these large, full-service conference hotels capitalize on advance
booking cycles and associated substantial catering revenue, making them the most
profitable hotels overall in the company. Over 5o% of Hyatt’s domestic (U.S.)
room inventory is in conference and convention hotels.

p a g e 33
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 34

b y 1969 , w i t h 13 h y a t t h o t e l s i n t h e u n i t e d s t a t e s
t h e f i r s t h yat t i n t e r n at i o n a l h o t e l wa s o p e n e d —
h yat t r e g e n c y h o n g ko n g . s i n c e t h e o p e n i n g o f h yat t r e g e n c y
m a u i i n 198o , h y a t t h a s b e c o m e k n o w n a s a l e a d e r i n t h e
d e v e l o p m e n t a n d o p e r at i o n o f d r a m at i c a n d
h i g h ly- s u c c e s s f u l l u x u r y r e s o r t h o t e l s .

1969
13 PROPERTIES

350+ P R O P E R T I E S *
T O DAY A N D G R O W I N G

a f t e r n e a r ly h a l f a c e n t u r y,
t h e h yat t b r a n d h a s b e c o m e s y n o n y m o u s
with exceptional service, vibrant style,
q u a l i t y a n d r e f i n e m e n t . h yat t h a s
become known as a global leader in the
c r e at i o n a n d o p e r at i o n o f h o t e l s , r e so rt s
a n d va c a t i o n o w n e r s h i p.

*including AmeriSuites
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 35

Global Strategy
Always considered an industry innovator, Hyatt continues to stay ahead
of the pace among global competitors.

f o c u s o n d e s i g n a n d p r o d u c t u p g r a d e s : significant capital has been


infused into the portfolio of Hyatt-owned hotels, including leading technological
advancements and contemporary, culturally-appropriate design standards. In
Europe alone, several hundred million dollars have been spent to build high
quality assets greatly enhancing the Hyatt brand.

a dv e rt i s i n g c a m p a i g n : Hyatt’s market visibility is being raised worldwide


through a new progressive television and print advertising campaign. Produced
by an Oscar-nominated movie director, the new commercials are part of a multi-
million dollar campaign that differentiates Hyatt from its competitors to increase
preference. In addition, the new advertising campaign helps communicate new
product news and innovation.

a g g r e s s i v e e x p a n s i o n : from single asset takeovers to large portfolio deals


and global acquisitions, Hyatt will aggressively pursue growth opportunities across
various brand segments. Hyatt will invest in the assets it owns as well as those
owned by others.

The worldwide strength of the Hyatt brand helps poise it for further growth
and recognition. These are exciting times to partner with Global Hyatt.

o u r s t r at e g y i s t o p u r s u e b r a n d g r ow t h a n d d i s t r i b u t i o n t h r o u g h :

> Single asset conversions and takeovers


> New development projects, both public and private
> Strategic real estate acquisitions
> Portfolio asset transactions
> Global acquisitions deals

t o a c h i e v e t h i s w e m ay s e l e c t i v e ly p r ov i d e c a p i t a l i n t h e f o r m o f :

> Key money


> Mezzanine debt financing
> Joint venture equity
> Limited guarantees

p a g e 35
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 36

GLOBAL SALES
FORCE

CENTRAL
O P E R AT I O N S R E S E R VAT I O N S
SYSTEM

REVENUE PURCHASING
MANAGEMENT

HUMAN
MARKETING
RESOURCES

TECHNOLOGY GOLD
PA S S P O R T
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 37

Centralized Services
g l o b a l s a l e s f o r c e : 25 sales offices throughout the world target new business
on behalf of individual properties. In the U.S. Hyatt’s National Sales Force books
nearly 5o% of all group business.

c e n t r a l r e s e rvat i o n s s y s t e m : Over 4o% of all of Hyatt’s rooms sold


are derived through the Hyatt’s proprietary Central Reservation System—versus
the Industry average of 2o-25%. In addition, electronic distribution is provided
through the Hyatt.com website and third-party sites.

p u r c h a s i n g : Superior cost management, with strong focus on “back of the


house” efficiency, use of state of the art technology and the leverage of Hyatt
purchasing power to minimize purchasing, insurance, health care, and other
operating costs.

m a r k e t i n g : Hyatt creates brand value on behalf of all hotels and resorts


through centralized marketing activities including our new brand advertising
campaign and innovative marketing programs.

h yat t g o l d p a s s p o rt : Hyatt’s award-winning frequent traveler program,


Gold Passport, accounts for 2o% of all Hyatt room nights and 25% of
revenue and has over six million members worldwide.

t e c h n o l o g y : Hyatt provides economies of scale which affords individual hotel


properties operating efficiencies, proprietary technology, marketing and sales power,
innovative products and effective yield management, which would otherwise be
cost-prohibitive for an independent.

h u m a n r e s o u r c e s : Hyatt provides a comprehensive scope of human resource


services and support for the hotels. Hyatt’s goal is to lead the industry in being an
employer of choice for an increasingly diverse population.

r e v e n u e m a n a g e m e n t : Hyatt provides centralized direction for pricing,


distribution strategy and staff development supported by our state-of-the-art
revenue management system.

o p e r at i o n s : Hyatt provides operational support in every area of the hotel, at


both a corporate and a regional level. In addition to clearly defined operating
standards tailored to meet local market demands, Hyatt’s operations team provide
management, guidance and owner support, drawing on a wealth of global experience.

p a g e 37
Hyatt Corp.brochure pages FA 7/26/05 10:03 AM Page 38

Worldwide Distribution
s e l e c t l o c at i o n s

u n i t e d s t at e s canada

Phoenix, Arizona New Orleans, Louisiana Calgary, Alberta Amman, Jordan


Scottsdale, Arizona Boston, Massachusetts Vancouver, British Columbia Warsaw, Poland
Long Beach, California Cambridge, Massachusetts Toronto, Ontario Russia, Moscow
Los Angeles, California Baltimore, Maryland Montréal, Quebec Johannesburg, South Africa
Monterey, California Bethesda, Maryland Madrid, Spain
Newport Beach, California Minneapolis, Minnesota caribbean Zürich, Switzerland
Palm Springs, California Kansas City, Missouri Istanbul, Turkey
Sacramento, California St. Louis, Missouri Grand Cayman Dubai, U.A.E.
San Diego, California Charlotte, North Carolina Puerto Rico London, United Kingdom
San Francisco, California Princeton, New Jersey Aruba
Beaver Creek, Colorado Albuquerque, New Mexico asia pacific
Denver, Colorado Lake Tahoe, Nevada l at i n a m e r i c a
Greenwich, Connecticut Las Vegas, Nevada Sydney, Australia
Washington, DC New York, New York Buenos Aires, Argentina Baku, Azerbaijan
Coral Gables, Florida Rochester, New York São Paulo, Brazil Beijing, China
Jacksonville, Florida Cleveland, Ohio Santiago, Chile Hong Kong, China
Key West, Florida Cincinnati, Ohio Cancun, Mexico Shanghai, China
Miami, Florida Philadelphia, Pennsylvania Delhi, India
Orlando, Florida Pittsburgh, Pennsylvania europe, africa Goa, India
Tampa, Florida Austin, Texas & middle east Mumbai, India
Atlanta, Georgia Dallas, Texas Bali, Indonesia
Savannah, Georgia Houston, Texas Brussels, Belgium Tokyo, Japan
Kauai, Hawaii San Antonio, Texas Cairo, Egypt Nepal, Kathmandu
Maui, Hawaii Arlington, Virginia Paris, France Manila, Philippines
Chicago, Illinois Bellevue, Washington Berlin, Germany Singapore
Indianapolis, Indiana Seattle, Washington Thessaloniki, Greece Seoul, South Korea
Louisville, Kentucky Milwaukee, Wisconsin Milan, Italy Bangkok, Thailand
Taipei, Taiwan

p a g e 38
Hyatt Corp.brochure cover FA 7/26/05 10:30 AM Page 4

Contact Information

please address all inquiries to:

Hyatt Corporation
71 South Wacker Drive
Chicago, IL 6o6o6
(312) 75o - 1234 telephone
(312) 78o - 5281 facsimile
[email protected]

for amerisuites inquiries please contact:

AmeriSuites
71 South Wacker Drive
Chicago, IL 6o6o6
(312) 78o - 547o telephone
(312) 78o - 5281 facsimile
[email protected]

f o r h yat t va c at i o n c l u b i n q u i r i e s p l e a s e c o n t a c t :

Hyatt Vacation Ownership


71 South Wacker Drive
Chicago, IL 6o6o6
(312) 78o - 582o telephone
(312) 78o - 5282 facsimile
[email protected]

AmeriSuites®, Hyatt®, Hyatt Hotels & Resorts®, Hyatt Regency®, Grand Hyatt®, Park Hyatt®, Regency
Club®, Spa Hyatt®, Hyatt Vacation Club® and Hyatt Gold Passport® are all registered trademarks with the
U.S. Patent and Trademark Office and the trademark offices of other countries.

Copyright 2oo5, Global Hyatt Corporation. All Rights Reserved. Printed in U.S.A. Information is subject
to change without notice. These materials may not be reproduced or used without the express consent of
Hyatt. Nothing in these materials is intended to be a representation or warranty. This is not an offering.
Hyatt Corp.brochure cover FA 7/26/05 10:30 AM Page 1

G L O B A L H YAT T C O R P O R AT I O N
71 South Wacker Drive, Chicago, IL 60606

You might also like