CFI

COMPANY
PROFILE
IT Products
At Computer Frontiers, we harness our expertise to +
deliver reliable, innovative technology and
information management solutions to improve our IT Services
clients business performance =
SOLUTIONS
2CFI COMPANY PROFILE

COMPUTER FRONTIERS INTERNATIONAL LTD (CFI–Uganda or simply Computer

Frontiers) was incorporated June 2000 in Uganda as a limited liability company, and has
affiliate companies in Frederick – Maryland USA, Accra - GHANA, Dakar - SENEGAL and
Pretoria - SOUTH AFRICA.
In August 2001, CFI merged with Uganda Online (UOL), a then leading solution provider for
Internet solutions in Uganda and subsequently expanded its staff numbers and expertise,
and as a result was able to expand its product offerings. UOL had since 1997 provided IT
support to end-users, businesses and corporate clients in the East African sub region and
beyond. Most of UOL’s clients were typically those seeking infrastructure deployment that
would require extensive site surveys, needs assessments and design of connectivity
solutions often in situations such as remote and isolated locations far off the “grid” of
electrical power and Uganda’s Internet backbone.
CFI-Uganda with our affiliates have over 10 years of cumulative experience in the provision
of a broad range of IT services, solutions and products that cut across a broad range of
issues such as IT Infrastructure, Software Applications Development, Collaborative Project
Management, and IT Support & Maintenance.
Whereas our largest client base is in Uganda, we have a significant portfolio of clients in
several African countries as well as Europe and the United States. We are extremely proud
of this record of performance, and the resulting expertise and access to the latest and most
advanced data networking technology that we are able to offer our clients.
CFI-Uganda today offers a full complement of information technology products and services
that include scalable and robust data network strategy planning, deployment and
management, voice/data integration with various vendor products, e-commerce and e-
government solutions, a technical computer support Help Desk and Call Center, and
information management tools built on web enabled database systems. Provided below are
selected highlights of our core capabilities in information technology, networking and project
management services.

CORPORATE CAPABILITIES

NETWORK INFRASTRUCTURE AND IT  Project oversight for sub-Contract

HELPDESK management
 Develop, Procure and Implement LAN,  Equipment and services specification,
WAN, Wireless and Internet Networks and procurement
 Web System Design, Hosting and  Systems Integration
Internet Mail Solutions  Quality Assurance and change
 Web Based Database Systems management
Development TRAINING
 Network Back-up and Security  Optimal use and management of IT
Systems facilities and resources
 Help Desk for Internet Support and  PC environment and Network Security
Call Center
 Internet Application Design
PROJECT MANAGEMENT
 Business Process Reengineering
 IT feasibility studies

2011
CORPORATE EXPERIENCE
Computer Frontiers International (CFI Uganda) together with our affiliate Computer Frontiers
Inc (CFI US) has more than ten years of corporate experience in providing a wide range of
data networking and information communication technology (ICT) products and services
throughout Africa and in other parts of the world. CFI has successfully worked with a wide
variety of groups, including universities, schools, researchers, Internet Service Providers,
local ICT vendors, entrepreneurs, business support organizations, chambers of commerce,
trade associations, commercial and small-scale farmers, rural institutions, policy makers,
and telecommunication regulators.
The following are selected highlights of our corporate experience.

Computer Frontiers’ Cisco IP Telephony Solution Helps Anti-Retroviral (ARV) and Anti-Malarial Drug
Manufacturer Quality Chemicals Industries Ltd (QCIL) cut Costs and Expand Services

CLIENT CONTRACT AMOUNT

Quality Chemical Industries Limited $ 200,000

(QCIL)

Established in 1977 with an ambitious Computer Frontiers). The new system will
mission to care for life, today, QCIL has provide unified communications access
enjoyed a phenomenal growth and it has throughout all QCIL locations and
today become a front runner in the departments.
pharmaceutical industry.
The Solution
In the past year, the company has
With nearly 100 phones to start with, the
embarked on an ambitious project to
QCIL network has Cisco Catalyst® 2960
locally manufacture Anti-Retroviral and
switches forming a Gigabit Ethernet
Anti-Malarial drugs in Uganda. A state of
backbone in the new building, and as a
the art facility has been built that will
Layer-3 distribution layer. The building
provide essential life saving medicines to
contains a dedicated Cisco 2821 Router
Ugandans.
T1/E1 Channel Associated Signalling
The Challenge (CAS) connections to the PSTN and WAN
resources.
Voice and data networks play a critical
role at QCIL, supporting key operations The Cisco CallManager software is hosted
like order entry, shipping, payroll, and on a dedicated Media Convergence
finance. As the company grows, extending Server. The Cisco CallManager gives
its operations throughout East Africa, it will QCIL the flexibility to go in and make a
become more and more costly to operate change whenever they need to, and to
and manage separate networks. check their system's status at any time.
There is a great deal of flexibility in how
QCIL decided to implement an integrated
QCIL can design, or redesign, the system.
telephone system that would be easily
They can add various features to locations
scalable to reach all. It opted to explore an
where they are needed, or customize
IP Communications solution, which could
phones for specific offices.
operate atop the existing Cisco data
network and leased-line WAN and save For telephony, each department/site may
money in maintenance and skill sets. be unique in terms of how people use their
phones. While one office might need only
Computer Frontiers International was
basic telephony, others might require
chosen to provide the Cisco IP
support for call center environments,
Communications solution atop the new
paging, and administrative conference
LAN network (also to be installed by
capabilities. The Cisco solution lets QCIL
accommodate all of these needs using the more advanced networking throughout the
same technology. organization and they are now positioned
to take advantage of a variety of new
As QCIL continues to grow, the company
technologies while cutting costs.
hopes to further enhance its network to
support new applications such as Cisco IP The Structured Cabling System serves
Integrated Contact Distribution (IP ICD) over 300 points throughout the entire
customer contact center solutions. facility that includes the main building and
3 out buildings. The system is an
The Cisco IP telephony solution enables
ingenious combination of Fibre Optic as
QCIL to justify the cost of implementing a
well as Cat6 cabling.

Management Sciences for Health (MSH): Computer Frontiers Deploys Asterisk

Solution at MSH Offices in Uganda

CLIENT CONTRACT AMOUNT

Management Sciences for Health (MSH) $ 20,000

Management Sciences for Health (MSH) they had a number of offsite users. The
is a private, nonprofit educational and system installed by Computer Frontiers
scientific organization working to close the allowed for delivery of voicemail
gap between what is known about public messages as email attachments (unified
health problems and what is done to solve messaging). This feature allows staff to
them. MSH's commitment to improving receive their voicemail from any place
public health is based on the belief that they have email access. An offsite
health, more than any other factor, voicemail retrieval phone number also
determines a community's quality of life. allows users to check their messages from
MSH has collaborated with Uganda for offsite via a standard telephone. Unlike
over a decade to strengthen the national proprietary PBX systems, the Asterisk
health system to better equip the country PBX uses Open Source software.
to combat HIV/AIDS and other critical Because of this, the office is not charged
health concerns. additional licensing fees to add more
voicemail users or access advanced
Computer Frontiers was asked to create
unified messaging features.
a telephone system for the MSH offices.
The customer needed a modern phone The Asterisk based VoIP telephone
system that was more flexible and cost system installed at the MSH Offices
effective than the PBX systems that they provided the client with a flexible modern
were used to. communications system that was cost
effective and met their project goals.
The client required cost effective and
feature rich (but user friendly) telephones
for the offices.
Computer Frontiers proposed an Asterisk
based VoIP server with Polycom Computer Frontiers has a strong
SoundPoint phones to serve the offices. experience of over 10 years in
The phones feature a full-duplex consulting assignments of Networking,
speakerphone and the ability to handle 8 Systems Integration, Application
calls on three line appearances. By using Development, Project
VoIP, Computer Frontiers was able to Implementation, and Procurement
leverage the office’s data network
infrastructure, which greatly reduced
installation-wiring costs. Voicemail
features were of concern to the client as
Department of State (U.S.): Computer Frontiers Implements Call Centers that Serve
Visa Applicants at No Cost to the U.S. Government

CLIENT CONTRACT AMOUNT

U.S. Department of State $ 300,000

The U.S. Department of State, through the Computer Frontiers has designed, set up,
Bureau of Consular Affairs (CA), helps and currently supports Visa Call Centers
citizens in other countries obtain visas to in the Republic of South Africa,
visit the United States. This happens in Senegal, and Togo.
approximately 260 locations throughout
For each new call center, we design and
the world. In recent years, the number of
implement the payment solution and the
visa applicants has grown tremendously.
start-up of local operations, ensuring the
However, the consular workforce has not
solution’s compatibility with local
experienced similar growth. Telephone
infrastructure. In the process, we have
calls to consular offices have also
created strong relationships with the U.S.
increased dramatically as more applicants
Embassy and Consulates in these
request information about visa services.
countries.
This increased administrative workload
has left consular workers less time for All sites receive a standard suite of
their primary function – adjudicating visas. services, which are tailored to meet
individual Mission needs. The standard
Seeking to address CA's challenges — at
services cover all routine queries for visa
no cost to the U.S. government — the
information and requests for application
State Department began investigating call
forms. Our call center partners staff the
center technology and best practices. One
centers with live agents who answer
outcome of these investigations was the
questions and schedule appointments for
award to Computer Sciences
individuals and groups. Automated phone
Corporation (CSC) of two contracts to
systems let callers connect with agents
manage user-pay call centers in the
who speak their language.
Western Hemisphere, Europe and Africa.
CSC in turn outsourced the African call The U.S. Missions using the call center
center design and support services to services as a result reported a greatly
Computer Frontiers. reduced number of phone calls to request
routine information.

Government of Uganda: Computer Frontiers Provides Call Center Services for Commonwealth
Heads of Government Meeting (CHOGM) 2007 Conference in Kampala, Uganda

CLIENT CONTRACT AMOUNT

Government of Uganda $ 80,000

The Common Wealth is an association of Government Meeting for 2007 was held in
53 independent states consulting and Uganda from the 23rd to the 25th of
cooperating in the promotion of November this year.
international understanding and world
As part of its duties as host of
peace. The Commonwealth Heads of
CHOGM2007, the government of Uganda
was mandated to put in place facilities that family and its relationship to the
meet CHOGM standards as contained in commonwealth Association.
the ‘Guidance Notes On The Organization
The Call Center was operational 24 hours
of CHOGM Meeting (Blue Book)’, and
a day 7 days a week and Computer
best practices from previous meetings.
Frontiers maintained four groups of agents
CHOGM2007 required elaborate
working 6.5 hour shifts each daily. All calls
preparation and meticulous attention to
to the Call Center were facilitated through
detail, which led to the need for Call
a short dial code number (5000) which
Center services to enhance dissemination
was issued to CFI by the Uganda
of CHOGM related information.
Communications Commission (UCC).
Following an open bidding process, the These calls made as well as all outbound
government of Uganda through the calls to the CHOGM2007 coordination
Ministry of Information and center were recorded and archived as per
Telecommunications Technology the contract terms. The Call Center was
contracted Computer Frontiers provided direct access via E1 line to the
International (CFI) to provide the CHOGM coordination center at the
CHOGM2007 Information Call Center Ministry of Foreign affairs and the agents
services. were also given the cell phone numbers
for the coordination team’s subject experts
The Call Center
who were out in the field and could not be
The CHOGM2007 Information Call Center stationed in one place.
was a major component for information
Overall, the CHOGM2007 Information Call
dissemination during the CHOGM event
Center was a major success as it was a
and was utilized by foreign delegates and
relied upon heavily by many people as the
the general public as an information
primary source of CHOGM related
source on issues ranging from security
information. This was evidenced by the
accreditation and delegate facilitation to
number of calls received, the popularity of
general inquiries about the British royal
the service and how it propagated around
the country with minimum advertising.

Makerere University Wireless Backbone Network: Wiring 18 Buildings at Makerere

University

CLIENT CONTRACT AMOUNT

USAID/EDDI $ 800,000

After the visit of President Clinton in

March of 1998 to Uganda, Makerere
University was selected as one of the
three partnership institutions for the US
Governments Education for Development
and Democracy Initiative (EDDI). The
USAID Leland Initiative was asked to
determine if it would be feasible to assist In September of 1998 Computer Frontiers
Makerere University in developing was asked to conduct the initial feasibility
connectivity for Internet access. The goal study for Makerere’s Internet backbone,
of the project was to provide full-Internet and to be the systems integrator of the
access to eighteen buildings on Makerere vendor equipment, and oversee the
University's main campus that would make technical implementation as well recruit
Internet accessible to staff and students and train support staff for the new
on campus in a cost sustainable manner. network. Computer Frontiers conducted a
feasibility study to determine how to best
facilitate Internet access throughout the backbone would materialize. The
university buildings. The study provided University then requested that we change
three networking options, a low-cost, our approach and cover as much of the
mainly wireless connectivity solution, a University with a wireless solution, instead
moderate-cost solution of fiber optic of only portions being covered by wireless
cables, and some wireless technology, connectivity. The project plan was then
and a high-cost network solution of mainly modified and implementation of a low-cost
fiber optic connectivity. During this study, mainly wireless networking solution
Computer Frontiers found that the started immediately. Lucent Technologies
University was anticipating that the African that later on became AVAYA was the main
Development Bank funding for a fiber implementing partner, and using a number
optics backbone would be available in of local companies as solutions providers,
early 1998. Computer Frontiers between Computer Frontiers built Makerere
December of 1998 and February of 1999 University Internet backbone that supplied
developed a network implementation plan, students and staff with Internet access
including both wireless and ADB fiber over a campus wide wireless network.
portions of the campus network. Computer Frontiers, as part of the contract
recruited and trained the first batch of
Computer Frontiers in consultation with
technical staff that later became part of
the then Makerere University Vice
what is today known as the Department of
Chancellor and the project staff found that
Information Technology (DICTS) at
there was no longer any confidence that
Makerere University.
the ADB funding for the fiber optics

National Environment Management Authority (NEMA): Design and Installation of a 200

User Structured Cabling System

CLIENT CONTRACT AMOUNT

The National Environment Management Authority $ 27,500

(NEMA)

The National Environment Management concept which was readily accepted by

Authority (NEMA) re-constructed their NEMA, and upon that embarked on
office building with four (4) floors with a construction of the LAN in a record three
requirement for a structured cabled Local weeks. The activity plan required that
Area Network across the entire building. NEMA be furnished with regular
compliance reports strictly written to
adhere the architecture model of the
building. The project was completed within
budget and on time.
NEMA’s LAN is warranted for a period of
ten (10) years for defects in the cabling
design and deployment while the actual
AVAYA cable material used is warranted to
CFI - Uganda was awarded the contract to a life time in accordance with AVAYA life
build NEMA’s office LAN of over 200 data time warranty terms and conditions. The
points for Voice and data in compliance cabling standard that was used is the
with the highest Industrial specifications ANSI/EIA-TIA-606A that supports data
for data and voice at the time in speeds at least 100Mbps.
anticipation of a need for NEMA staff to CFI - Uganda was required to carry out
use heavy duty computer applications. performance test under supervision of
After a thoroughly site survey of the NEMA IT staff, and we are proud to have
building CFI - Uganda submitted a design excelled on this contract.
Institute of Public Health, Makerere University: Design and Installation of a 50 User
Structured Cabling System

CLIENT CONTRACT AMOUNT

Institute of Public Health, Makerere University $ 80,000

The Institute of Public Health at Makerere Follow-On Work – IPH LAN in the
University on a very limited budget had a Institute of Public Health
requirement for a Local Area Network
Because of our exemplary work and time
(LAN) to enable e-mail and Internet
effectiveness, the IPH awarded
access for its over 200 students and staff.
Computers Frontiers, as a sole source, to
Computer Frontiers was contracted to
build a special needs LAN and e-
design and deploy a 50 data point LAN on
mail/Internet service at its new IPH Centre
its building spanning 4 floors. This was
for Disease Control AIDS Fellowship
accomplished in a space of 20 days and
Office. This facility caters for twenty
within budget. This network that now
fellows and staff on a high speed Internet
serves over 100 students and staff at the
backbone. This specially designed setup
IPH. In addition to E-mail and Internet, the
is tailored to suite the unique requirements
IPH LAN was setup to provide file sharing,
for Internet and e-mail on a uniform
a printer server, a firewall, and full virus
identity for researchers who often spend
protection. This part of our work with IHP
extended periods away from their main
was completed in 2 Weeks.
location of work.

Malaria Research Network for Africa – MIMCom.Net: LANs and Wireless Internet at two
sites

CLIENT CONTRACT AMOUNT

National Library of Medicine, NIH (U.S.) $ 30,000

The National Library of Medicine (NLM) at backbone for its sites in Kampala to link
the United States National Institute of participating researchers at Malaria
Health (NIH), working in partnership with Research Program situated at the
organizations in Africa, the US, the United Makerere Medical School – Mulago.
Kingdom and Europe, has created
Additionally, CFI - UGANDA built office
MIMCom.Net, the first electronic malaria
LANs at all the participating sites.
research network in the world. The
network provides full access to the .
Internet and the resources of the World
Wide Web, as well as access to current
medical literature, for scientists working in Computer Frontiers provides solutions
Africa. The African research sites are of in Office automation, Broad band,
recognized high quality, require improved
websites, hosting & e-commerce
communications to accomplish ongoing
business models to a good number of
research, and have the necessary
resources to purchase equipment and Corporate Businesses in Uganda and
sustain the system. overseas

In Uganda, MIMCom contracted CFI -

UGANDA to create a wireless Internet
Information Communication Technology (ICT) Support Services (U.S.): Basic Ordering
Agreement to allow all US Government Agencies to Order Services through Computer
Frontiers

CLIENT CONTRACT AMOUNT

USAID/REDSO $ 1,000,000 IQC

Through a Basic Ordering Agreement  Defining ICT needs and Acquisition

through USAID, COMPUTER Plans
FRONTIERS was selected to provide a  Purchase, installation and
broad range of ICT services to USAID’s maintenance of computer equipment
recipients partners among whom were and software
Universities, NGOs, Government  Development of electronic
Agencies, and International Development communication, e-mail and web-based
Agencies in the East and Southern Africa systems
sub-region. The ICT services were  Internet connectivity & Networking
provided on a need basis in response to services
client requests for services under the  Information Exchange & Collaboration
following categories:  Systems Integration

CONNECT-ED: Refurbishing, Equipping and Installing Computer Labs in 4 Primary Teachers

Colleges with Internet Connectivity in Remote locations in Uganda serving 2,000 teacher trainees,
and connecting local Primary School

CLIENT CONTRACT AMOUNT

USAID/Connect-Ed Project $ 200,000

In Uganda the Connectivity for Educators strategy to introduce (and increase)

(Connect-ED) project established computer based learning and Internet
computer assisted teacher training connectivity to Primary Teacher Colleges
laboratories and Internet connectivity at in Rural Uganda. Computer Frontiers built
four pilot Primary Teacher Colleges LANs and equipped labs with multimedia
(PTCs) in Tororo, Bushenyi, Gulu and PCs at each of the four pilot sites.
Kampala. Connect-Ed was a multi-faceted

Development Alternatives Incorporated (DAI): IT Services Outsourced to Computer

Frontiers International

Development Alternative Inc. routinely setting up and maintaining IT facilities on

subcontracts IT support work to Computer the continent.
Frontiers that involves setting up office
One requirement in all instances is to train
LAN and Connectivity infrastructure for
and ensure services run beyond our
new project sites in several countries on
engagement. This we have done by
the African continent.
identifying local support and training them
Often the new setups are in unfamiliar to continue giving support to the project
cities. DAI has selected us for long office after we have departed. We are also
experience of several years, and our at hand to continue giving remote
proven knowledge of the challenges of
helpdesk support via phone, e-mail and
Internet chat.
Computer Frontiers has setup LANs and
Internet connectivity at DAI’s project
offices in Liberia, Ethiopia, Madagascar,
Nigeria, DR Congo, Sudan, Kenya and
Uganda
Productive Resource Investments for Managing the Environment in Western Uganda
(PRIME West): IT Support Services outsourced to Computer Frontiers

The goal of the PRIME West project is to setup of the IT infrastructure, and provided
increase economic opportunities for rural procurement advice prior to that.
communities in selected regions of
The approach we use to support the
Southwestern and Western Uganda.
PRIME West project is to respond to
PRIME West is a USAID Project managed
support calls on a need basis, and as
by Development Alternative Inc.
such the client has had no need to employ
Computer Frontiers has been in charge of a full time IT person at their premises as
IT support for all four sites of the PRIME our response time as good as having the
West Project since inception. We offered IT support resources.
technical assistance in the design and

Agricultural Productivity Enhancement Program (APEP): IT Support Services

Outsourced to Computer Frontiers

The Uganda Agricultural Productivity company-wide office move & upgrade on

Enhancement Program (APEP) was a the scale required.
USAID-funded activity that aimed to
The in-house systems Administrator was
expand rural economic opportunities and
supported by a team comprising Senior
increase household income in the
Technical Engineers, Admin staff &
agricultural sector by increasing food and
Support Engineers that were assigned to
cash crop productivity and marketing.
the client to fully understand then manage
The decision to go with Computer all requests as well as dealing with all
Frontiers was an easy one for the issues arising through Computer Frontier’
management based on cost & quality of own pro-activity. Liaison & communication
response. Our in-house IT systems are essential tools that we use to keep the
administrator had the skills to implement a customer satisfied.

Uganda/Initiative for TDMS and PIASCY (UNITY) Project: Managed IT Support Services
outsourced to Computer Frontiers

Creative Associates was awarded its third help the ministry improve education and
task order under the Basic implement the Presidential Initiative on
Education/Linkages to Education and AIDS Strategy to Youth (PIASCY).
Health initiative, known as ABE-LINK, to
Computer Frontiers was sub contracted to
support the Uganda Ministry of Education
provide a package of managed services to
and Sports. Made possible by the U.S.
the UNITY Project. The support package
Agency for International Development, the
includes setting up IT infrastructure and
$22 million Ugandan Initiative for Teacher
supporting staff in the optimal use of IT
Development and Management System
facilities towards attainment of the project
(TDMS) and PIASCY (UNITY) project will
goals.

British America Tobacco, Uganda (BATU): Computer Frontiers provides IT Support

and Procurement Consultancy Services

Computer Frontiers was contracted by Uganda. We also carried out site surveys
BAT Uganda to carry out IT infrastructure and assessments of BAT's LAN
assessments and rectify some infrastructure at three remote upcountry
connectivity problems they were having in sites, and upon completion of this exercise
their Wide Area Network (WAN) sites in to re-design the LANs at these 3 sites.
Our role was to design this infrastructure train BAT staff on the SPSS application
and oversee its implementation, and used in their supply chain management for
provide the above IT help-desk function as tracking data from tobacco points of
a one stop measure. collection to shipment for export.
Computer Frontiers continues to provide
Further, Computer Frontiers was
support and procurement consultancy
contracted to specify, procure install and
services for BAT Uganda.

Medical Access Uganda Limited (MAUL): Installation of Asterisk/Pulse Solution and

Polycom IP telephony system

track their calls and improve the general

Medical Access Uganda Limited (MAUL) technology in their Kampala offices.
plays a partnership role with the people Computer Frontiers has been in charge of
living with HIV/AIDS, Government, non- deploying the Asterisk/ Pulse solution at
governmental organizations and the the MAUL offices located at Lumumba
community in general in the widening of Avenue and installing a new phone
access to HIV/AIDS drugs in Uganda. By system with complete Polycom IP
facilitating access to HIV/AIDS related handsets. Currently the system is very
drugs. In order to ease the monitoring of effective and has met the client’s
their daily activities and outbound calling expectations. As a result the system will
service, MAUL contacted Computer be rolled out to the upcoming branches of
Frontiers to design a system that would MAUL.

Gaming International: LAN Setup

Gaming International is a sports oriented

betting Company that was recently started
in Kampala.

Protecting Families against HIV/AIDS (PREFA): Mail server setup and mail backup as
well as DNS hosting

Computer Frontiers was contacted by that would suit their needs as a busy
PREFA to setup for them a mail server organization.

Pride Microfinance Company Uganda Limited: Built Mail server and currently maintain
it.

Pride Microfinance is a micro credit involved upgrade of SPAM assassin and

financial institution operating in Uganda. the upgrade of the Antivirus on the mail
Computer Frontiers was contracted to do server which had initially been failing.
an audit of their mail server and
Computer Frontiers also offers after sales
recommend measures to maintain it.
support to this organization and the team
Computer Frontiers went ahead to build
can be called on anytime to offer support
the mail server and is currently
either remotely or on site in case of any
maintaining it. Some of the work done
failing features on the mail server.
SUMMARY OF WEBSITE DESIGN PROJECTS
Computer Frontiers has designed more than fifty (50) websites for various clients including
businesses, law firms, educational institutions, non-governmental organizations and
government agencies. For many of our clients, we provide web hosting as well as
continuous maintenance and updating for their websites. Selected websites examples are in
the table below.

Common Market for East and Central Africa (COMESA)

COMESA’s Food and Agricultural Marketing Information System (FAMIS) is a comprehensive

database drive web site that is used to track, monitor and disseminate marketing information
across COMESA’s member countries.
http://famis.comesa.int
National Environment Management Authority (NEMA)

National Environment Management Authority (NEMA) contracted Computer Frontiers to

rebuild their website which is currently hosted at www.nemaug.org

African Ministers Council on Water (AMCOW)

African Ministers’ Council on Water (AMCOW)’s website is a collection of data and

information for AMCOW’s member countries. CFI rebuilt AMCOW’s website into a
dynamic database driven web application which is now maintained within house by
AMCOW staff - www.amcow.org

District Agricultural Training and Information (DATICS)

District Agricultural Training and Information (DATICS) is A DANIDA supported project
whose web site home page is shown below. The web address is www.asps.or.ug/datics.
CFI was awarded a contract to redesign the DATICS web site and conduct training for
DATIC’s staff so that they maintain the website thereafter on their own
Hemingway African Safaris

Hemingway African Safaris – a Tour and Travel website that aims to use its web site to
promote and make Tour and Travel bookings that includes selling these packages on-
line – Its hosted at www.hemingway.co.ug

Chimpanzee Sanctuary and Wildlife Conservation Trust (CSWCT)

Chimpanzee Sanctuary and Wildlife Conservation Trust is another fresh design that CFI
built.
http://www.ngambaisland.org
Public Procurement and Disposal of Public Assets (PPDA)

Public Procurement and Disposal of Public Assets (PPDA) –www.ppda.go.ug The PPDA
website a web portal on procurement regulations and procedures.
 Other websites include but are not limited to; Cabinet Secretariat
www.cabinet.go.ug , Uganda National Commission for UNESCO, The Buganda Kingdom
Website www.buganda.ug , Unique Offers Seychelles www.uniqueoffersseychelles.com,
Ideal Gen Meds www.idealgenmeds.com, Strengthening HIV Counselor Training
www.scotuganda.or.ug, Uganda Chartered Healthnet www.healthnet.or.ug, The AIDS
Support Organization www.tasouganda.org, Ethiopia Coffee Exporters Association
(ECEA) www.ecea.org.et, USAID RURAL SPEED Project www.speeduganda.org,
USAID APEP Uganda Project – www.apepuganda.org (This project ended in 2007 and
so the above web address may no longer be reachable).

SUMMARY OF VSAT AND NETWORKING PROJECTS

Makerere University, Kampala, Uganda : Wireless Local Area Network
Connection Methodology: ISM 2.4 GHz
Number of Sites: Campus-wide wireless backbone connecting 18 buildings
Number of Work Stations: Over 1000
Number of Users: Over 20,000 students, faculty and staff
Network Operating Center with routers, now multi-homed
Other Network Details:
to two ISPs
National Environmental Management Authority : Wireless Local Area Network
Connection Methodology: Multi-homed on a VSAT Link, 2.4 Ghz Wireless Uplinks
Number of Sites: Government Headquarters Site
Number of Work Stations: 300 data points, 70 work stations
Number of Users: 120
LAN has a fiber backbone with interconnecting switches
Other Network Details:
on 4 floors of building.
SchoolNet Uganda Initiative : Wireless Local Area Network
Connection Methodology: KU Band 1.2m Dish VSAT Earth Station, Wireless LAN
Number of Sites: 20 Schools Geographically Dispersed Across Uganda
Number of Work Stations: 15 per school
Number of Users: ~ 20,000
Each site has a SAT modems, Cisco Router, Linux mail
Other Network Details: server with own domain for each school and managed
Switch
Institute of Public Health (IPH-CDC) Mulago, Uganda: Wireless Local Area Network
Connection Methodology: 2.4 GHz Wireless and Wired LAN
Number of Sites: 1
Number of Work Stations: 100
Number of Users: Over 200 student and staff
Site has two Linux mail servers which also double up as
Other Network Details:
DNS and fire-wall servers.
 NIM/NLM Funded Malaria Network : Wireless Local Area Network
Connection Methodology: 2.4 GHz Wireless and Wired LAN
Number of Sites: 5 sites
20 work stations
Number of Work Stations:
(with ability to add more than 10 PCs to each site)
Number of Users: 50 staff and students
Site is running a DHCP sever complete with a fire-wall,
Other Network Details: anti-virus guard with an upstream connection to the
Internet backbone
Allied Bank Uganda: Wireless Local Area Network
Connection Methodology: KU Band 1.2m Dish VSAT Earth Station, Wireless LAN
Number of Sites: 2
Number of Work Stations: 120
Number of Users: 180
Each site has a SAT modems, Cisco Routers and
Other Network Details:
managed Switches, a Linux fire-wall and mail server
Public Health Institute, Iringa Tanzania: Wireless Local Area Network
Connection Methodology: KU Band 1.2m Dish VSAT Earth Station, Wireless LAN
5 Sites on a 2.4 GHz Alvarion equipment, Spanning 10
Number of Sites:
KM
Number of Work Stations: 180
Number of Users: 2000
Each site has a Subscriber Access Point(SA), Cisco
Other Network Details:
Router, Switch, and own mail server
Total Uganda Limited : Wireless Local Area Network
Connection Methodology: KU Band 1.2m Dish VSAT Earth Station, Wireless LAN
Number of Sites: 1
Number of Work Stations: 70
Number of Users: 100
Site has SAT modems, Cisco Router and managed
Other Network Details:
Switch. Main sever runs Lotus Notes
Holy Rosary College, Kenya : Wireless Local Area Network
Connection Methodology: C-band VSAT
Number of Sites: 1
Number of Work Stations: 30
Number of Users: 500
Cisco Router, switch, Windows 2000 server running MS
Other Network Details:
Exchange and own domain name
PERSONNEL
Computer Frontiers employs seasoned ICT professionals who understand and excel at working within
the local environment as well on locations outside their locality. COMPUTER FRONTIERS staff offers
a rich diversity of ICT skills, being typically cross-trained to perform more than one category of job,
and are experienced in working on a variety of projects.
Now with a full time workforce of 25, COMPUTER FRONTIERS has a wide range of integrated
experience in data networking, Internet Connectivity, design of Information systems, operations and
systems integration of diverse solutions. Our team of technical staff is further supported by senior
managers who are vastly experienced in strategic planning, business process re-engineers,
management of complex ICT projects, contract management and logistical support.
In addition to our own in-house expertise, over the past decade COMPUTER FRONTIERS has
developed an extensive network of partner IT companies and independent consultants in Uganda and
the wider sub-region, and as such, where a needed skill in not in-house we engage these external
partners and consultant to get the job done.
Below is a brief profile of some of our core staff who would be available to work on this assignment
should a contract be awarded.

Charles Musisi

Charles Musisi is the Managing Director of COMPUTER FRONTIERS. Mr. Musisi coordinates
systems integration, information technology and
networking projects throughout the African continent.
Charles Musisi – Systems Integration
He has served as a systems integrator and
Specialist
networking consultant for various U.S. and donor
agencies projects for clients such as the World Bank, Education
United Nations, USAID and the UN International  BSc (Hons) Electrical Engineering
Trade Centre in Geneva.  Internet Manager’s Certification
Mr. Musisi was one of the early pioneers of electronic  TCP/IP Internet Technologies
networking in Africa, especially in rural areas without  Host base TCP/IP Tech
access to reliable telecommunication infrastructures,  Dial-up Internet Technologies
and is frequently a featured speaker at many of the
renowned African and international IT professional ICT Experience
conferences and events. Mr. Musisi manages a 14 years in ICT Consulting Services
successful call center and technical IT help desk
operation providing support for Internet Service
Providers and projects throughout Eastern Africa. He
also runs the Top Level Domain Registry in Uganda.

Johnson Mpeirwe

Johnson Mpeirwe is a Programmer and Systems Administrator with over six (6) years experience in
systems admin.
Johnson is responsible for design and implementation of complex Databases solutions and
maintenance of these solutions.
Johnson is skilled in following programming languages Johnson Mpeirwe– Programmer and
and operating system environments: C, C++, Perl, Systems Admin
PHP, Visual C++, MySQL and Linux and several
flavors of UNIX as well as the Windows operating Education
system.  MSc. Networking and Data
Communications
Further, Gerald has extensive knowledge of Voice of
internet Protocol (VoIP) systems such as Cisco’s Call  BSc. Computer Science
Manager, the 3Com NBX and Unified Communication
System, Asterisk working with Digium hardware. ICT Experience
 2 years as Helpdesk Analyst
 4 years as Systems Analyst and
Systems Admin
Samalie Kakai
Samalie Kakai is a project Manager/ Sales and Marketing at Computer Frontiers with over3 years
experience Project Management. She has overseen systems analysis and client activities to establish
and implement new or upgraded systems and programs for the various CFI clients
Ms. Kakai has acquired experience in managing time Samalie Kakai – Project
and costs, as well as analyzing, evaluating, and Manager/Sales and Marketing
modifying existing or proposed systems and related
devices. She is also experienced in defining information
technology needs, developing strategic and tactical
solutions, and implementing solutions using the optimal Education
technology, platform, and interfaces. At CFI, she works  BA (Development Studies)
with technology-oriented staff and end-user clients to
 Post Graduate Diploma, Project
define system requirements for potential uses of
Planning and Management.
information technologies, researches available tools
and technologies to determine alternate technology ICT Experience
solutions. She also researches, implements, and
supports coordinates client activities for computing 3 years
platforms, operating systems, processing environments,
and telecommunications technologies.

Wilson Abigaba
Mr. Wilson Abigaba is a highly talented and motivated Database and Systems Administrator. He
manages the design and development of Information Systems databases, guarantees the
performance, integrity and quality of databases, controls
system capacity for existing requirements, maintains Wilson Abigaba – Database &
database dictionaries, and ensures systems integration. Systems Administrator
He also trains staff in data cataloging and library
procedures, oversees and ensures security of Education
databases and supporting production software, consults
BSc (Hons) Computer Science
with and advises top management on database
systems.
Wilson is highly skilled in C, C++, Perl, PHP, Visual C+ ICT Consulting and Related
+, MySQL and other programming languages on both Experience
Linux/Unix and Windows platforms. He has developed
4 years of ICT experience
and maintains various MIS and web applications
including the Domain Registration System used for
online management of the ‘.ug’ top level domain and the
Q&A system used in CFI’s support call center. As a
Systems Administrator, Mr. Abigaba configures proxy, mail, web, and DNS servers and offers dial-up
support to clients.

Kenneth Lumala --Web Design Specialist /Web Developer

Designing, creating, and updating internal and external web pages for various clients
Web Content Management using Mambo and PostNuke
Kenneth Lumala – Web Design
Determining web design standards and styles. Specialist/Web Developer
Client Liaison regarding design issues;
Web Design (Macromedia Dreamweaver 1.2, 2 & 3,
Fireworks 2 & 3, Flash 3 & 4, Director 7) Education

Image editing mainly for purposes of web design  BA (ARTS)

(Adobe Photoshop 5 & 6, Paintshop Pro 6.02, 3D
Studio Max 3 & 4, Adobe Illustrator 8, Adobe
Pagemaker, Corel Draw 9 & 10) ICT Experience
5 years as web developer
Janey Rachel Nakato

Ms. Janey Rachel Nakato is a highly skilled Technical

Support & Project Manager. Rachel has overseen many Janey Rachel Nakato – Technical
of CFI’s projects in the last four years as the project Support & Project Management
manager for most of them. She has overseen the entire
process from bidding through contract award, design
and writing of specifications, deployment, Education
commissioning and overseeing after sales activities.  BSc (Hons) Information Technology

Rachel is responsible for IT support to the various ICT Experience

clients including Management Sciences for Health  4 years of ICT experience
(MSH), Family Health International (FHI), USAID-UNITY
Project, Quality Chemical Industries Limited (QCIL)
among others.

Innocent Kazooba

Innocent Kazooba is an accomplished Programmer of over five (5) years. He has built Internet servers
running various applications like mail, Web Hosting,
proxy servers, fire-walls, Internet Domain Name system Innocent Kazooba – Programmer
(DNS) specialist, has extensive knowledge on Internet
dial-up and Leased Lined Internet services. Education
One of his responsibilities at COMPUTER FRONTIERS  BSc. (Hons) Computer Science
is to oversee the very crucial operations of the server  MA. Project Planning and
computers that run the ‘.ug’ Top Level Domain. Among Management
his accomplishments, Innocent has developed several
web applications with Perl, PHP, C/C++ programming ICT Experience
languages, and has built databases systems using  2 year as Helpdesk Analyst
MySQL.  3 years as Systems Integration
issues. Specialist and Project Manager

David Ssali

David is a System Integration Specialist and David Ssali –System Integration

Programmer with Computer Frontiers International. Specialist and Programmer
Education
He is a fully accomplished and talented Computer
 BSc (Hons) Telecommunications
Programmer with over 3 years experience in PHP, Engineering
Perl, Python, Oracle, MySQl, .NET (including
Windows Mobile Version, C#, ASP), C, C++, Delphi,
Coldfusion. He also also great experience with Drupal ICT Consulting and Related Experience
 3 years of ICT experience
and Joomla Content Management System.

David is also an accomplished systems administrator

for Windows and Unix systems.

Joseph Wagaba
Joseph Wagaba is a programmer with a lot of experience in developing web and SMS
applications. He is very well versed with languages like C++, PHP/MySQL, C# and coldfusion. He
has built a store management system for Worldvision Uganda. The system allows user input then
does the rest. It generates ready to print balance sheets of all available stock and other
customized reports. He has also developed a web
Joseph Wagaba –Systems Developer
application for coca cola for managing and analyzing
and Programmer
human and machine accidents. The application
generates graphs of how many accidents, to which Education
people and the cost among others. Joseph built an  BSc (Hons) Telecommunications
SMS application for his final year project for controlling Engineering
a computer network. The application allows an
administrator to carry out various tasks like logging
ICT Consulting and Related Experience
on/off users, view current users, switch off/restart any
 3 years of ICT experience
computer on the network among others using their
mobile phone. He is also very conversant with Linux
operating system and is well versed with features like
shell scripting, web and mail server configurations, router configuration, firewall configuration and
general usage.

IT Support Staff and Call Center

 Malcolm Mwanga – Technical Support

 Umar Kakyama – Technical Support
 Rachel Mukisa – Technical Support
 Sheila Gombya – Helpdesk
 Margaret Kizza – Call Center Manager

Sales and Marketing

 Samalie Kakai

Cabling and Systems Integration Specialists

 Davis Serwadda, AVAYA SYSTIMAX SCS and Fiber cabling

 Tom Ibale, Siemon Cabling and electrical wiring technician
 Robert Kiwendo, AVAYA SYSTIMAX SCS – Cabling specialist
 Patrick Mathiu, CCNA – Cabling and System Integration
 Paul Macharia, CCNA - Routers and Telephony Systems
Finance Personnel
 Simpson Mitchel Bulamu – Accountant
 Christine Nankunda – Accounts/Billing

Insurance Providers
Insurance Company of East Africa (ICEA)
Health Providers
AAR Health Services, Uganda

CFI clients
Computer Frontiers has a huge clientele base and some of these clients can be viewed in
the preceding company profile.

CFI Products and Services Summary

Computer Frontiers offers clients a vast array of products and services and these include but
are not limited to the following;
 Domain registration
 Web and Mail hosting
 Website and Intranet design
 IP telephony solutions
 Call center services
 Conference Bridge services
 LAN and WAN networks
 IT Support services
 IT Consultancy services
PRODUCT VENDORS
We are partners and vendors for the following products. We supply and install the listed
vendor products, and offer full after sales service and warranty for all products that we
supply.

AVAYA IP Telephones, AVAYA Wireless

Products including access points and
network cards, AVAYA Call Center Software,
AVAYA Media gateways, AVAYA Media
servers.

3com IP Telephony including IP Messaging,

IP Phones, IP Conferencing, IP Contact
Centers and NBX IP Telephony; LAN
Switches, Network Interface Cards, and
wireless products. COMPUTER FRONTIERS
is a 3Com Certified partner.

Cisco Switches, Routers, Wireless access

Points and Routers, Broadband Routers,
Security & VPN devices, Voice and IP
Telephony products. Additionally, ICL who
are our partners are Premier partners with
Cisco systems, To achieve a premier status
ICL has to train and retain resources to the
level recommended by Cisco System. To this
end, ICL has 1 Cisco Certified Network
Professional (CCNP), 4 Crisco Certified
Network Associates (CCNA), 1 Cisco
Certified Design Associate (CCDA) and 1
Cisco Certified Sales Specialist (CCSS)

HP Servers, Desktops, Laptops, Digital

Cameras,
Printers and Switches

DIGIUM ASTERISK Software and Hardware

for VoIP Telephony solution

Symbol Scanners, Payment Systems, Mobile

Computers, Mobility Software and Voice
Optimized products

Victron Energy Power Solutions including

sinewave inverters, sinewave
inverters/chargers, battery chargers, transfer
switches and more
Appforge Crossfire mobile application
development platform

Palm Handhelds and accessories, Palm

software application

Microsoft Software and Applications including

Windows Desktop Operating Systems,
Windows Server Operating Systems, MS
Exchange Email Server, MS Sharepoint and
others

Oracle Applications including Oracle E-

Business Suite, Oracle Database
Management Systems and more

FreeBSD Operating System for High End

Servers and Desktops. FreeBSD is a
version of UN

Red Hat Operating System for High End

Servers and Desktops. Red Hat is a version
of UNIX.

Lotus Software including Lotus Notes for

Messaging, Lotus Domino Server, Lotus
Sametime and Lotus Conferencin

Computer Frontiers has, among its staff and

consultants, individuals who have extensively
handled Siemon Cabling products. Our
installers have taken certification courses
and are right now undertaking accreditation
examinations.