AVIJIT  DAS  
Flat  No.  8/1A,  Regent  City,  Rajarhat,  Kolkata-­‐700135,  WB,  India
* [email protected] ( +91  9830044527      in www.linkedin.com/in/avijit-­‐das
 
11.8  years  of  experience  in  Information  Technology  and  Services.    
Telecom  Solution  Design  &  Architecture,  Business  Analysis,  Development,  Testing,  Support  and  Maintenance.  

Professional  experience    
 
Pyramid  Consulting,  Chennai/Kolkata,  India                 11.2017  –  05.2019  
Client:  Wipro  Technologies  End  Client:  Comcast  /  Xfinity  Mobile,  USA.    
Position:  Solution  Architect  /  Business  Analyst  Project:  Current  Gen  Billing  Migration  &  Next  Gen  Solutions  
Confluence,  Rally,  BMC  Remedy,  Swagger,  Postman,  WebSequenceDiagram,  Developer  Tool,  Amdocs  CRM,  MS  Suite  2016.  
 
• Lead,  direct  and  manage  execution  of  Modesto  Architecture.  
• Process  Improvement:  AS-­‐IS  and  TO-­‐BE  application  analysis  and  mapping  using  Sequence  Diagram  and  Flowcharts.    
• User  stories  creation  and  defining  acceptance  criteria.  
• BSS  Data  Migration  from  Current  Gen  Biller  (Arterra)  to  Next  Gen  Biller  (Amdocs).  
• Handshake  with  BI  reporting  for  any  new  business  cases  or  change  requests.  
• Acceptance  test  plan  (ATP)  specification  preparation  and  triaging.  
• Workshops  with  Marketing  team  of  XM  and  Comcast/XM  Product  Owners  for  E2E  design  and  delivery.  
 
Deegit  Inc,  Reston,  USA                     09.2017  –  11.2017  
Client:  Wipro  Technologies  End  Client:  Comcast  /  Xfinity  Mobile,  USA.      
Position:  Solution  Architect  /  Business  Analyst  Project:  Current  Gen  Modesto  Architecture  Optimization  
JIRA,  Confluence,  Swagger,  Postman,  WebSequenceDiagram,  MS  Suite  2016.  
 
• Scope  definition  &  end-­‐to-­‐end  solutioning  within  BSS  domain.  
• Process  Improvement  and  solution  design  for  order  fallout  and  reconciliation  between  BSS  components.  
• JAD  session  with  Tech  Operations  for  production  defect  resolution.  
 
Retail  Industry:  The  Home  Depot,  Bellevue  &  Northwest  Restaurants  (KFC),  Bellevue  USA       04.2016  –  09.2017  
Position:  Assistant  Unit  Manager/  Consultant  
POS,  Order  Management  System,  Linux  /  UNIX  
 
• Technical  and  functional  training  to  team  members  in  operating  POS  system.  
• Performed  ROCC  (Restaurant  Operations  Compliance  Check)  in  stores.  
 
Tech  Mahindra  Ltd,  India  and  UK  
Client:  British  Telecommunications,  Openreach  UK.               01.2015  –  03.2016  
Position:  Business  System  Analyst  Project:  Atlantis,  OR  and  Wholesale  Flow  
Oracle  SQL,  UNIX,  MS  Project,  MS  Suite  2010,  HPSM.  
 
• Manage  Technical  Deliveries  across  different  LOBs  of  BT.  
• Identifying  Requirement  and  Impact  Analysis  from  high  level  designs.  
• DB  Dimensioning,  DDDs,  HLDs  and  master  project  plans  for  AIS2/RFS  preparation  for  migrations.    
• Process  standardization  for  SDIPs  and  Fire  Flows  associated  with  the  firewalls  and  interconnects.  
 
Client:  British  Telecommunications,  Wholesale  UK.               06.2013  –  12.2014  
Position:  Business  Analyst  Project:  SMEAS  Migration  
Oracle  SQL,  MS  Suite  2010.  
 
• Journey  Lead  for  MEAS  Product  across  all  Applications.  
• Workshop  conduction  with  business  stakeholders  for  E2E  delivery  of  the  requirements.  
• E2E  and  Component  Design  for  process  improvement.  
 
Client:  British  Telecommunications,  Wholesale  UK.               10.2012  –  05.2013  
Position:  Operation  Analyst  Project:  PACS  under  Plan  and  Build  Platform  
Oracle  SQL,  PL/SQL,  UNIX,  XML.  
 
• Code  Changes,  bug  fixes,  P1,  P2  fault  resolution,  on-­‐call  support  for  24/7.  
• Code  Debug,  Unit  /  Functional  Testing,  Production  Deployment.  
• Restore  system  continuity  by  contributing  to  incident  and  disaster  recovery.  
 
Client:  British  Telecommunications,  Openreach  UK.             01.2008  –  09.2012  
Position:  IT  Support  Analyst  Project:  TCP-­‐FTTC,  WFMT,  NIMS  and  ANF  under  EWMP  platform.  
Oracle  SQL,  PL/SQL,  UNIX,  XML,  HTML,  TIBCO  BW,  Amdocs  Clarify.  
 
• Second  line  24/7  production  support  for  PACS,  TCP-­‐FTTC,  WFMT,  NIMS  and  ANF.  
 

  Sensitivity: Internal & Restricted

 • Fault  determination  and  data  correction  scripts  for  resolution  of  functional  and  technical  issues.  
• Code  changes,  bug  fixes,  unit  and  functional  testing,  application  support  and  maintenance.  
• Deploy,  manage  and  support  live  data  changes  and  releases,  interface  monitoring  and  server  health  checks.  
• RCA  categorization  for  each  incident  closed  to  be  entered  in  SLA  Manager.  
 
Client:  British  Telecommunications,  Global  Services  UK.               07.2007  –  12.2007  
Position:  Technical  Associate  Project:  CCP  Testing  
Oracle  SQL,  UNIX,  Mercury  and  HP  Quality  Centre.  
 
• Execute  test  cases  for  Regrade,  Reconciliation,  Cease,  BBMT,  Debt  &  Abuse,  Amend  &  Cancel  for  PSTN  and  BB  orders  for  
British  Telecom.  The  version  is  CCP  10.  
• Place  orders  for  BroadBand,  PSTN  or  VAS  and  check  the  order  flow.  

 
Education  
 
Degree   Institute   CGPA  /  DGPA  /  %   Year  
Executive  Post-­‐Graduate  Diploma  in  International  Business   IIFT,  Kolkata,  India   3.48/5   2014  
MS  in  Telecommunication  and  Software  Engineering   BITS  Pilani,  India   7.58/10   2010  
B.  Tech  in  Electronics  and  Communications  Engineering   WBUT,  Kolkata,  India   8.59/10   2007  
ISC  (Class  XII)   St.  Xavier’s  Institution   75%   2003  
ICSE  (Class  X)   St.  Augustine’s  Day  School   81%   2001  

 
Technology  Skill  Set  
 
• OS  Administration:  Solaris  (UNIX),  LINUX,  Windows,  Mac  OSX  
• Programming:  SQL,  PL/SQL,  UNIX  Shell  scripting  
• RDBMS:  Oracle  11g,  Microsoft  SQL  Server  
• Tools/Editors:  Secure  SSH/SFTP  Client,  SQL  Developer,  SQL  Navigator,  TOAD,   Putty,  Eclipse,  Mercury  and  HP  Quality  center,  
Amdocs  Clarify,  HPSM,  Jira,  Confluence,  Rally,  BMC  Remedy,  Swagger,  Postman,  Developer  Tool  
• Applications:  MS  Office  Suite,  MS  Project,  MS  Visio  
• Version  Controlling:  SVN,  GitHub  

 
Core  Competencies  

• Requirement  Elicitation,  Business  /  Operations  /  Functional  /  Process  /  Data  Analytics,  Test  Design  /  Preparation  /  Execution,  
Defect  Management  and  Management  Reporting.  
• IT  Service  Management  practices  including  Incident,  Problem,  Change  and  Release  Management.  
• Project   Management   practices   and   used   tools   to   create,   manage,   track   project   performance,   verify   scope,   cost,  
etc.  Experience  on  L2C,  T2R  and  C2M  cycles.                                                
• Agile   Methodology   (SCRUM)   mindset.   OSS   /   BSS   experience   of   systems   involving   Telecom   Billing,   Order   Management   and  
Fulfillment,  Product  Catalog,  System  Inventory.  
• Query  optimization,  client/server  connectivity,  database  consistency  checks,  troubleshooting  performance  issues,  root  cause  
analysis  and  disaster  recovery  analysis.  
• Software  /  Data  quality  assurance  processes  and  procedures.  Implemented  POCs  to  automate  tasks  frequently  encountered  by  
Operations  Team.  
• Ability  to  gather  information  from  SMEs,  identify  process  gaps  and  effectively  document  and  close  the  gaps  to  produce  high  
quality  deliverables.  
• Skilled   at   learning   new   concepts   quickly,   can   work   well   under   pressure   with   large,   diverse   teams   and   able   to   communicate  
ideas  clearly  and  effectively.    
• Possess  strong  analytical  and  problem-­‐solving  skills.  
 

Certifications  and  Achievements  

 
• IT   Service   Management   Foundation   completed   ITIL   V3   Foundation   Certification,   which   is   certified   by   EXIN   Netherlands   in  
April’09.  
• Received   various   appreciations,   E-­‐cards,   kudos   from   customers,   stakeholders   and   business   for   spot   difference   made   in   the  
related  activity  and  work.  
• Received  Blue  Ribbon  Award  from  British  Telecommunications  for  the  project  “Infra  Monarch”  in  April’15.  
• Received  the  Best  Team  award  for  PACS  and  platform  team  in  April’14.  
• Received  5-­‐year  Association  award  by  Tech  Mahindra  in  July’12.  
• Received  Special  recognition  award  for  making  valuable  contribution  to  the  project  in  July’10.  

  Sensitivity: Internal & Restricted