Abhishek Goyal

Network Professional with 5.5 years of experience

Email: Phone:
Address: #395, 3rd Main Road, Hosapalaya, ITI Layout, HSR, Bangalore, Karnataka- 560068

To help clients in establishing strong computer network systems for smooth and fast communication by using my
skills to assess, design, plan and configure network systems.
SUMMARY
 Hands-on experience in Network Engineering & troubleshooting Cisco Devices.
 Good understanding of Infrastructure Service Management Process (Incident/Change/Problem Mgmt.)
 Analytical, troubleshooting and problem-solving skills.
 An enthusiastic team player who also can work well independently.
 Hardworking and Smart working skills.
 Ability to communicate and co-ordinate with multiple support teams and Business communications.
 Have good adaptability to the working environment.

TECHNICAL SKILLS
 Routing Protocols: RIP, EIGRP, OSPF, BGP, DEFAULT AND STATIC.
 Incident Management, Change Management, Problem Managements.
 LAN Switching; VLAN, VTP, Trunking, STP, PVST, INTER-VLAN ROUTING.
 IP addressing: IPv4.
 NAT, Standard & Extended ACL, DNS, DHCP.
 Breaking password (router and switch)
 Load Balancer: HSRP, VRRP, GLBP.
 IOS Installation and backup.
 VLSM, FLSM, Subnetting and CIDR.
 WAN technologies- PPP, HDLC, MPLS.
 Ether Channel Technology (LACp, PAGp, On), Virtual Port-Channel (VPc).
 Routers series: Cisco 1821, 1841, 1921, 1941, 2811, 3845,ASR 9010, ASR 9910
 Switches series: Cisco 2960, 3550, 3560, 3750, Nexus C5596, C5548, C7010, C93180LC-EX, C93240YC-FX2
• Networking Tool: e-Health Performance manager, IBM Endpoint, CA Spectrum Monitoring tool,Cisco Works,
Solar-Wind Monitoring Tool & BMC Remedy Ticketing Tool , GNS3, Cisco Packet Tracer,
Putty, Secure-CRT, DMT Tool, MS Visio, HPNA.
PROJECT EXPERIENCE

Synechron Technologies Pvt. Ltd., Bangalore Apr’18 till date

Project 1: Data Center Management Apr’18 till date
Client: Wells Fargo
Role: Change Management
Description: Changes are maintained and controlled through BMC Remedy – a tool utilized for tracking and
documenting all the activities (initialization, approval, update, and close) related to the proposed change.
Team Size: 8
Responsibilities:
 Entered the business needs, goals, and objectives of the change and ensured they are accurate.
 The role provided all the details regarding the change, including the business justification, implementation
plan, CI details, and remediation plan that are to be included in the request.
 Enabled/ disabled the ports on the devices as per the commissioning/ decommissioning process.
 Created CR for Port Turn Up, Port Turn Down, Description, Trunking, SLEP Move, Speed Change, Port-
channel, Virtual Port-channel, and VLAN change for the devices.
  Created the script and pushed through HPNA tool for static/dynamic routing, VLAN configuration, and
Trunking the multiple VLANs towards VM-Farms for VLAN build process.
 Changed and updated in actual design and sent to the peer team members to review and approve the
proposed design for the new VLAN build process.
 Worked on service management tools such as BMC Remedy.
 VLAN trunked between the upstream devices and downstream devices with the help of discovery artefacts.
 Created the Network Engineering Implementation Plan (NEIP) for the raised change request.
 PRAT queue is where all changes are reviewed and either approved or rejected, prior to the CR#
approval handled by our team.
 Worked on the PO and VPc request between the devices over the trunk ports.
 Added work order for x86 Virtual Support group to CR for VM Farm validation of trunked VLANs.
 Worked on the SLEP Move request with different teams for changing the connection of server from the old
switch to new switch or new ports.
 Hands-on experience in Catalyst, Nexus (5K, 7K,9K).

Environment: BMC Remedy (PAC2k) Ticketing Tool, MS Visio, HP Network Automation, SecureCRT, Putty, DMT
Assignment Tool, DMS Tool, NDEX(Network Data Explorer), PRAT, Jira.

Presto Infosolutions Pvt. Ltd., Mysore Nov’16 to Feb’18

Project 1: Network Management and Maintenance Nov’16 to Feb’18
Client: Employees’ State Insurance Corporation (ESIC) Pan India
Role: Network Engineer L1
Description: Worked as a dedicated resource for ESIC Networking team for maintaining and managing their major
networking devices through remotely.
Team Size: 27
Responsibilities:
 Involved in managing and troubleshooting network system (Cisco Router and Switches and other network
infrastructure) across the head office and site office.
 Proactively monitored client network through Solar-Winds monitoring tool.
 Coordinated with different service providers for link restoration.
 Coordinated with the client regarding their requirement.
 Monitored network maintenance activities and ensured prompt troubleshooting of network problems to
achieve maximum network uptime.
 Responsible for maintenance of the network, day to day troubleshooting, and configuration of routing
protocols such as BGP and OSPF.
 Proactively monitored critical network links.
 Investigated, diagnosed, and resolved all network problems.
 Upgraded IOS and checked router hardware.
 Involved in-network and bandwidth planning, link commissioning, feasibility testing, and deployment.
 Compulsory followed SLA within mentioned timelines for resolution and minimal impact to end clients.
 Implemented changes as per design recommendations and implemented new links for the hospital, branch
office, dispensary, and SRO office connectivity.
 Configured and troubleshoot on WAN link.
 Carried out upgrade and backups of Cisco Router configuration files.
 Configured and troubleshot VLAN and Inter-VLAN routing.
Environment: Solar-Winds Monitoring Tool, BMC Remedy Ticketing Tool, Putty, VNC Viewer.

Wipro Technologies, Mysore/ HSB InfoTech Oct’15 to Oct’16

Project 1: Network Operation Center (NOC) Oct’15 to Oct’16
Client: Housing Development Finance Corporation (HDFC)
Role: Network Engineer L0
Description: Was a part of Banking Network team as a dedicated resource providing remote support to customer
and onsite network team and managing their network devices (Configuration and Troubleshooting).
Team Size: 45
Responsibilities:
 Configured and troubleshot various networking devices including Routers and Switches.
  Troubleshot branch issues remotely, logged call with SP on high priority and escalated to vendors to restore
the link ASAP.
 Carried out maintenance of network and day to day troubleshooting and used protocols such as Static/ BGP.
 Implemented changes as per design recommendations and implemented new links/ new branches
connectivity.
 Troubleshoot cases escalated from the customer care department and resolved it from the backend.
 Helped the field engineers in resolving the problem at the site if needed.
 Worked on network connectivity troubleshooting, Ping, Traceroute, and Telnet.

Environment: CA Spectrum (System-EDGE) Monitoring Tool, SD Ticketing Tool, Putty, CiscoWorks, IBM Endpoint, e-
Health Performance Manager.

P-Square Solutions Aug’14 to Sep’15

Project 1: Internal Network Aug’14 to Sep’15
Client: Aisect University, Mumbai University
Role: System and Network Engineer
Description: Worked in the company as Supervisor of Computer Department and resolved issues related to network
and system problems. The company served their services to various company vendors.
Team Size: 4
Responsibilities:
 Installed and configured the router, switches, and printers.
 Provided technical support and service within the organization.
 Installed and uninstalled applications.
 Worked on network connectivity problems.
 Handled office internet/ intranet problems.
 Troubleshoot office related issues remotely, logged call with SP on high priority and escalated to vendors to
restore the link ASAP.
Environment: Putty, GUI Access.

TRAINING/ CERTIFICATION
CCNA Cisco Certified Network Associate (200-125) (Valid up to July 6, 2021)
Cisco ID: CSCO13338720

EDUCATIONAL QUALIFICATION
Degree/Examination Institution(University/Board) Year Percentage
B.Tech GLNA Institute of Technology
(CSE) Mathura(UPTU) 2014 62.67

St. Paul’s Senior Secondary

Intermediate School, Mathura(CBSE) 2010 67.20

High School St. Paul’s Senior Secondary 2008 69.00

School, Mathura(CBSE)

PERSONAL PROFILE
Father’s Name : Mr. Prahlad Goyal

Date of Birth : 02nd May, 1991

Marital Status : Married

Permanent Address : H/N : 37, Sector-6, Radha Valley, NH-2, Mathura

Languages Known : English, Hindi

Preferred Locations : Anywhere