Scribd Logo
Upload

Welcome to Scribd!

  • 27 views

    Customer Experience: Customer Sense Experience Customer Emotional Experience Customer Problem Solution Experience

    Uploaded by

    Beatrix Jaica L
    There are three main pillars that form customer experience: customer sense experience, customer emotional experience, and customer problem solution experience. Customer experience management is the strategic process of managing or implementing customer experiences with a product or company. Customers purchase experiences, not just products or services, and positive experiences will be shared with others.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Customer Experience: Customer Sense Experience Customer Emotional Experience Customer Problem Solution Experience

    Uploaded by

    Beatrix Jaica L
    27 views2 pages
    There are three main pillars that form customer experience: customer sense experience, customer emotional experience, and customer problem solution experience. Customer experience management is the strategic process of managing or implementing customer experiences with a product or company. Customers purchase experiences, not just products or services, and positive experiences will be shared with others.

    Original Description:

    tiga pilar

    Original Title

    Cust

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    There are three main pillars that form customer experience: customer sense experience, customer emotional experience, and customer problem solution experience. Customer experience management is the strategic process of managing or implementing customer experiences with a product or company. Customers purchase experiences, not just products or services, and positive experiences will be shared with others.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views2 pages

    Customer Experience: Customer Sense Experience Customer Emotional Experience Customer Problem Solution Experience

    Uploaded by

    Beatrix Jaica L
    There are three main pillars that form customer experience: customer sense experience, customer emotional experience, and customer problem solution experience. Customer experience management is the strategic process of managing or implementing customer experiences with a product or company. Customers purchase experiences, not just products or services, and positive experiences will be shared with others.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    tiga pilar utama pembentuk customer experience,

    CUSTOMER
    EXPERIENCE

    Customer Customer Customer


    sense emotional problem
    experience experience solution
    experience

    Customer experience management adalah proses secara strategis dalam mengatur atau implementasi
    pengalaman atas diri pelanggan dengan suatu produk atau perusahaan

    . Pelanggan… they don’t buy product or service but they buy experience

    if we get a good experience of something, we will definitely tell others

    You might also like