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    Questionnaire: (Customer Service)

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    nicks012345
    This document contains a questionnaire to collect customer feedback on various aspects of service provided by a bank. It seeks information on the customer's account details, occupation, feedback on staff behavior, locker facility, account opening process, credit facilities availed, best areas of bank's service, comparison with other banks, account maintenance charges, ratings for various bank schemes, interest rates, future plans to shift account, reasons for dissatisfaction and overall service quality. The questionnaire aims to understand customer experience and identify areas for improvement in service delivery.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Questionnaire: (Customer Service)

    Uploaded by

    nicks012345
    98 views4 pages
    This document contains a questionnaire to collect customer feedback on various aspects of service provided by a bank. It seeks information on the customer's account details, occupation, feedback on staff behavior, locker facility, account opening process, credit facilities availed, best areas of bank's service, comparison with other banks, account maintenance charges, ratings for various bank schemes, interest rates, future plans to shift account, reasons for dissatisfaction and overall service quality. The questionnaire aims to understand customer experience and identify areas for improvement in service delivery.

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    Questionnaire.docx

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    This document contains a questionnaire to collect customer feedback on various aspects of service provided by a bank. It seeks information on the customer's account details, occupation, feedback on staff behavior, locker facility, account opening process, credit facilities availed, best areas of bank's service, comparison with other banks, account maintenance charges, ratings for various bank schemes, interest rates, future plans to shift account, reasons for dissatisfaction and overall service quality. The questionnaire aims to understand customer experience and identify areas for improvement in service delivery.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    98 views4 pages

    Questionnaire: (Customer Service)

    Uploaded by

    nicks012345
    This document contains a questionnaire to collect customer feedback on various aspects of service provided by a bank. It seeks information on the customer's account details, occupation, feedback on staff behavior, locker facility, account opening process, credit facilities availed, best areas of bank's service, comparison with other banks, account maintenance charges, ratings for various bank schemes, interest rates, future plans to shift account, reasons for dissatisfaction and overall service quality. The questionnaire aims to understand customer experience and identify areas for improvement in service delivery.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Questionnaire

    (Customer service)
    Name: ________________________________

    Account number: ________________________________

    Account type: ________________________________

    Address: ________________________________

    ________________________________

    Mobile number: ________________________________

    Email id: ________________________________

    What is your occupation ?

    Service Household

    Business Student

    Retired Other Please Specify________________

    How do you describe the behaviour of our staff towards you as a customer?

    Good Satisfactory

    Very Good Unsatisfactory

    Please describe an instance where our staff was not helpful in dealing with a
    complaint you had________________________________________

    _____________________________________________________
    Questionnaire
    (Customer service)
    How is the facility of locker at our bank ? Is it secure enough ?

    Yes No

    If No, Please specify the reason as we'd like to serve you better:
    _____________________________________________________
    _____________________________________________________

    How much time was taken by us in opening your account with us ?

    15 minutes 3o Minutes

    1 Hour 2 Hours More

    Did you find the process too time consuming? _____________________

    Are you availing any of the credit facilities/loan schemes from our bank?

    Yes No

    If Yes, which of the following?

    Personal Loan Consumer Loan Housing Loan

    Car Loan Other Please Specify______________

    According to you, which of the following is the best area of service of our
    bank?

    Efficiency Mobile Banking Product Range

    Network Internet Banking

    Have You had/Do you have an account in another bank also. If Yes, then
    which of the following?

    SBI HDFC HSBC

    PNB only ICICI Any Other


    Questionnaire
    (Customer service)
    Do you agree that minimum account limit is not high and easy to maintain?
    Select the option which is the most appropriate.

    High Low

    Manageable Negligible

    Rate the following services offered at our bank using 5-excellent, 4-good, 3-
    average, 2-poor, and 1-very poor.

    Fixed Deposit Schemes ____

    Savings Account ____

    Current Account ____

    Easy Access Account ____

    PNB Express Account ____

    Do you find the Interest rates offered by our bank competitive enough?

    Yes No

    Do you wish to shift your account to another bank in the near future?

    Yes No

    If Yes, Please mention the reason or the area of dissatisfaction __________

    _____________________________________________________

    How will you describe the overall service quality of our bank?

    Good Very Good Excellent

    Average Poor
    Questionnaire
    (Customer service)
    Are there enough customer care representatives in our bank?

    _____________________________________________________

    Are the customer care representatives efficient?

    _____________________________________________________

    Based on your experience from our customer service department, would you
    recommend our bank to your friends and relatives?

    _____________________________________________________

    Date : ___________

    Place: ___________

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