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    Interdepartmental Co-Ordination: by Mayur Tomar

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    Shubhangi Garg
    The front office department coordinates closely with other hotel departments to ensure smooth operations. It primarily communicates with housekeeping and accounts but must have strong relationships with all departments. The front office coordinates with housekeeping on room status updates, reports on discrepancies and special requests, and notification of guest movements. It works with accounts on guest payments, nightly revenue reports, and unpaid bills. The front office provides room service with expected arrival lists and reports on VIP guests. It also coordinates with engineering, stores, and sales.

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    Interdepartmental Co-Ordination: by Mayur Tomar

    Uploaded by

    Shubhangi Garg
    4K views10 pages
    The front office department coordinates closely with other hotel departments to ensure smooth operations. It primarily communicates with housekeeping and accounts but must have strong relationships with all departments. The front office coordinates with housekeeping on room status updates, reports on discrepancies and special requests, and notification of guest movements. It works with accounts on guest payments, nightly revenue reports, and unpaid bills. The front office provides room service with expected arrival lists and reports on VIP guests. It also coordinates with engineering, stores, and sales.

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    Interdepartmental Coordination

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    The front office department coordinates closely with other hotel departments to ensure smooth operations. It primarily communicates with housekeeping and accounts but must have strong relationships with all departments. The front office coordinates with housekeeping on room status updates, reports on discrepancies and special requests, and notification of guest movements. It works with accounts on guest payments, nightly revenue reports, and unpaid bills. The front office provides room service with expected arrival lists and reports on VIP guests. It also coordinates with engineering, stores, and sales.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    4K views10 pages

    Interdepartmental Co-Ordination: by Mayur Tomar

    Uploaded by

    Shubhangi Garg
    The front office department coordinates closely with other hotel departments to ensure smooth operations. It primarily communicates with housekeeping and accounts but must have strong relationships with all departments. The front office coordinates with housekeeping on room status updates, reports on discrepancies and special requests, and notification of guest movements. It works with accounts on guest payments, nightly revenue reports, and unpaid bills. The front office provides room service with expected arrival lists and reports on VIP guests. It also coordinates with engineering, stores, and sales.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 10

    Interdepartmental

    Co-ordination

    By Mayur Tomar
    Importance
    The Front Office Department is an
    integral part of the organization into
    which a lodging and service operation is
    associated.
    Although, its primary communication
    takes place with Housekeeping and
    Accounts, a strong relationship must
    exist with all the other units of the
    property for a smooth functioning.
    Interlinked Departments
    HOUSEKEEPING
    DEPARTMENT

    ROOM ROOM
    SALES SERVICE

    FRONT
    OFFICE

    ACCOUNTS STORES

    ENGINEERING
    Within The Department
     In the front and back office, during:
    1. Reservation;
    2. Paging;
    3. Arrival;
    4. Baggage handling;
    5. Shifting;
    6. Sending message;
    7. Departure.
    With Housekeeping Dept.
     Sellable rooms.
     Reports:
    1. Guest room status in Housekeeper’s report
    as Occupied, Vacant, Checked-out, Double-
    lock, OOO;
    2. Discrepancy and DND-SNS report.
    3. Arrival and Departure report.
    4. Incident report.
     Notification slips:
    1. VIP arrivals;
    2. Special amenities provided;
    3. Lost and found articles;
    4. Other guest movements.
    With Accounts Dept.
     Cash.
    -Payments and vouchers are charged to guest
    folios.
     Night audit.
    -States the total room sales.
     City ledger.
    -Maintains record of unpaid bills of the
    checked-out guests, but with permission.
    With Room Service Dept.
     Expected Arrival Report.
     VIP Arrival Report.
     Group Arrival Report.
     Expected Departure Report.
     VIP In-house Report.
     Special Guest Requests.
    Other Departments
     Engineering.
    -for maintenance issues.
     Stores.
    -for relevant formats & stationary.
     Sales.
    -for updation on new agreements made with
    travel agents, airlines, etc.
    -for improving the room sales in coordination
    with reservation dept.
    Thank You

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