CH 13

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The key takeaways from the document are that project monitoring involves determining data collection methods, analyzing data, and reporting progress. It also discusses topics like earned value analysis, performance indexes, and scope creep.

The five steps involved in project control process are: set a baseline plan, analyze inputs to control system, compare plan against actual, measure progress and performance, take appropriate action.

The common sections found in a typical project progress report are: progress since last report, current status of project, problems and issues since last report, corrective action planned.

Chapter 13 - Progress and Performance Measurement and Evaluation

Chapter 13 Progress and Performance Measurement and Evaluation Answer


Key

Multiple Choice Questions

1. A project monitoring system involves all of the following except:


A. Determining what date to collect
B. Determining how, when, and who will collect the data
C. Adjusting the data
D. Analysis of the data
E. Reporting current progress

A project monitoring system involves determining what data to collect; how, when, and who
will collect the data; analysis of the data; and reporting current progress.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Structure of a Project Monitoring Information System
Level: Easy

2. Adequate project controls have the advantage(s) of:


A. Holding people accountable
B. Prevents small problems from getting large
C. Keeping focus
D. Both A and B are correct
E. A, B, and C are all correct

See list on page 453.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Structure of a Project Monitoring Information System
Level: Medium

13-1
Chapter 13 - Progress and Performance Measurement and Evaluation

3. A typical project progress report would contain all of the following sections except:
A. Progress since last report
B. Problems and issues since last report
C. Current status of project
D. Corrective action planned
E. All of these are typical sections

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Structure of a Project Monitoring Information System
Level: Easy

4. The first step in the project control process of the measurement and evaluation of project
performance is to
A. Set a baseline plan
B. Determine the project objectives
C. Determine the project deliverables
D. Analyze the project budget
E. Review the project priority matrix

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Easy

13-2
Chapter 13 - Progress and Performance Measurement and Evaluation

5. The second step in the project control process of the measurement and evaluation of project
performance is to:
A. Review the baseline plan with top management
B. Analyze inputs to control system
C. Compare plan against actual
D. Measure progress and performance
E. Review spending with team members

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Easy

6. The third step in the project control process of the measurement and evaluation of project
performance is to:
A. Review the baseline plan with top management
B. Analyze inputs to the control system
C. Compare the plan against actual performance
D. Measure both progress and performance
E. Review spending with team members

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Easy

13-3
Chapter 13 - Progress and Performance Measurement and Evaluation

7. The last step in the project control process of the measurement and evaluation of project
performance is to:
A. Take appropriate action
B. Prepare a report to top management
C. Follow up on corrective action
D. Measure progress and performance
E. Review spending with team members

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Easy

8. In monitoring project time (schedule) performance actual performance should be compared


to:
A. Budgets for the current year
B. Top management's targets
C. Project network schedule derived from the WBS/OBS
D. Progress on similar past projects
E. Previous status reports

A major goal of progress reporting is to catch any negative variances from plan as early as
possible to determine if corrective action is necessary. Fortunately, monitoring schedule
performance is relatively easy. The project network schedule, derived from the WBS/OBS,
serves as the baseline to compare against actual performance.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Monitoring Time Performance
Level: Easy

13-4
Chapter 13 - Progress and Performance Measurement and Evaluation

9. A typical tool used to communicate project status is a:


A. Project network diagram
B. Gantt Chart
C. A PERT chart
D. Both A and B are correct
E. A, B, and C are all correct

Gantt charts (bar charts) and control charts are the typical tools used for communicating
project schedule status.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Monitoring Time Performance
Level: Easy

10. A tool used to monitor past project schedule performance, current performance, and to
estimate future schedule trends is a simple line chart known as a:
A. Project schedule control chart
B. Gantt chart
C. PERT chart
D. Network diagram
E. Milestone chart

This chart is another tool used to monitor past project schedule performance and current
performance and to estimate future schedule trends.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Easy

13-5
Chapter 13 - Progress and Performance Measurement and Evaluation

11. n Earned Value System used to monitor project progress includes comparison of
A. Actual costs versus budget
B. Schedule progress versus plan
C. Quality progress versus plan
D. Both A and B are correct
E. A, B, and C are all correct

The earned value system starts with the time-phased costs that provide the project budget
baseline, which is called the planned budgeted value of the work scheduled (PV). Given this
time-phased baseline, comparisons are made with actual and planned schedule and costs using
earned value. The earned value approach provides the missing links not found in conventional
cost-budget systems.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

12. he earned value of a project is the:


A. Project cost to date adjusted for project scope changes
B. Total project cost to date
C. Cost incurred minus the planned cost
D. Percent of the original budget that has been earned by actual work
E. None of these are correct

Earned value for a task is simply the percent complete times its original budget. Stated
differently, EV is the percent of the original budget that has been earned by actual work
completed.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-6
Chapter 13 - Progress and Performance Measurement and Evaluation

13. The cost variance for a project is calculated by:


A. EV-AC
B. AC-SV
C. PV-EV
D. CU-EV
E. EU-PV

See Table 13.1 on page 459.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

14. The schedule variance for a project is calculated by:


A. EV-AC
B. AC-SV
C. PV-EV
D. CU-EV
E. EV-PV

See Table 13.1 on page 459.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-7
Chapter 13 - Progress and Performance Measurement and Evaluation

15. Baseline project budgets are derived from:


A. The organization's overall budget
B. Time-phasing the work packages
C. Top management directions
D. Both A and C are correct
E. A, B, and C are all correct

The earned value system starts with the time-phased costs that provide the project budget
baseline, which is called the planned budgeted value of the work scheduled (PV). Given this
time-phased baseline, comparisons are made with actual and planned schedule and costs using
earned value. The earned value approach provides the missing links not found in conventional
cost-budget systems.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

16. Of the following costs, which are not included in baseline?


A. Materials
B. Equipment
C. Labor
D. A and C but not B
E. All of these are usually included

The baseline (PV) is the sum of the cost accounts, and each cost account is the sum of the
work packages in the cost account. Three direct costs are typically included in baselines
labor, equipment, and materials.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-8
Chapter 13 - Progress and Performance Measurement and Evaluation

17. The method most frequently used in measuring project progress is the
A. 0/100 percent rule
B. 75/25 percent rule
C. 50/50 percent rule
D. 25/75 percent rule
E. Percent complete rule

This rule is the heart of any earned value system. The best method for assigning costs to the
baseline under this rule is to establish frequent checkpoints over the duration of the work
package and assign completion percentages in dollar terms.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Easy

18. Generally the method for measuring accomplishments centers on comparing


A. Earned value with the expected schedule value
B. Earned value with the actual costs
C. Actual costs with budgeted costs
D. Both A and B are correct
E. A, B, and C are all correct

Generally the method for measuring accomplishments centers on two key computations: 1.
Comparing earned value with the expected schedule value. And 2. Comparing earned value
with the actual costs.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-9
Chapter 13 - Progress and Performance Measurement and Evaluation

19. Which of the following are required to assess the current status of a project using the
earned-value cost/schedule system?
A. BAC, EAC, and ETC
B. VAC, EAC, and BAC
C. CV, SU, and BAC
D. PV, EV, and AC
E. TCPI, EV, and PV

Assessing the current status of a project using the earned value cost/schedule system requires
three data elementsplanned cost of the work scheduled (PV), budgeted cost of the work
completed (EV), and actual cost of the work completed (AC).

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Difficult

20. Which of the following methods of variance analysis is the best indicator of how far off
the budget a project will be at completion?
A. BAC
B. EAC
C. ETC
D. VAC
E. TCPI

Cost variance at completion. VAC indicates expected actual over- or underrun cost at
completion.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Difficult

13-10
Chapter 13 - Progress and Performance Measurement and Evaluation

21. Which of the following methods will measure the cost efficiency of the work
accomplished to date?
A. SV/CV
B. EV/PV
C. EV/AC
D. AC/SV
E. AC/CV

Cost performance index (CPI) = EV/AC.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Difficult

22. Which of the following methods will measure the scheduling efficiency of the work
accomplished to date?
A. SV/CV
B. EV/PV
C. EV/AC
D. AC/SV
E. AC/CV

Scheduling performance index (SPI) = EV/PV.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Difficult

13-11
Chapter 13 - Progress and Performance Measurement and Evaluation

23. An index value less than one indicates that the project is
A. Under cost or behind schedule
B. Over cost or ahead of schedule
C. Under cost or ahead of schedule
D. Over cost or behind schedule
E. On cost or on schedule

See Table 13.3 on page 469.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Difficult

24. Scope creep affects:


A. The organization
B. The project team
C. The project suppliers
D. Both A and B are correct
E. A, B, and C are all correct

Scope creep affects the organization, project team, and project suppliers.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Medium

13-12
Chapter 13 - Progress and Performance Measurement and Evaluation

25. Small refinements that eventually build to be major changes are known as:
A. Project erosion
B. Scope creep
C. Specification adjustments
D. Specification refinements
E. Continuous improvements

Large changes in scope are easily identified. It is the "minor refinements" that eventually
build to be major scope changes that can cause problems. These small refinements are known
in the field as scope creep.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Easy

26. The percent complete index that looks at percent complete in terms of budgeted amounts
is calculated by which of the following?
A. EV/BAC
B. (EV-PV)/BAC
C. AC/EAC
D. (EV-AC)/BAC
E. (EV-PV)/EAC

Percent complete index PCIB = EV/BAC.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Medium

13-13
Chapter 13 - Progress and Performance Measurement and Evaluation

27. The percent complete index that looks at percent complete in terms of actual amounts is
calculated by which of the following?
A. EV/BAC
B. (EV-PV)/BAC
C. AC/EAC
D. (EV-AC)/BAC
E. (EV-PV)/EAC

Percent complete index PCIC = AC/EAC.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Medium

28. Which of the following will calculate the estimated cost to complete the project?
A. (VAC-EV)/(PV/AC)
B. (BAC-EV)/(EV/AC)
C. (PV/AC)/(VAC-EV)
D. (EV/AC)/(BAC-EV)
E. (BAC-EV)/(BAC-AC)

A method used in large projects where the original budget is less reliable. This method uses
the actual costs to date plus an efficiency index (CPI 5 EV/AC) applied to the remaining
project work.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Forecasting Final Project Cost
Level: Difficult

13-14
Chapter 13 - Progress and Performance Measurement and Evaluation

29. Which of the following will calculate the To Complete Performance Index?
A. (VAC-EV)/(PV/AC)
B. (BAC-EV)/(EV/AC)
C. (PV/AC)/(VAC-EV)
D. (EV/AC)/(BAC-EV)
E. (BAC-EV)/(BAC-AC)

TCPI = (BAC-EV)/(BAC-AC).

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Forecasting Final Project Cost
Level: Difficult

30. Which of the following is not true regarding scope creep?


A. It is common late in projects
B. It is frequently unnoticed until time delays or cost overruns are observed
C. It wears down team motivation and cohesiveness
D. Project suppliers resent frequent changes
E. All of these are true

Scope creep is common early in projectsespecially in new-product development projects.


Customer requirements for additional features, new technology, poor design assumptions,
etc., all manifest pressures for scope changes. Frequently these changes are small and go
unnoticed until time delays or cost overruns are observed. Scope creep affects the
organization, project team, and project suppliers. Scope changes alter the organization's cash
flow requirements in the form of fewer or additional resources, which may also affect other
projects. Frequent changes eventually wear down team motivation and cohesiveness. Clear
team goals are altered, become less focused, and cease being the focal point for team action.
Starting over again is annoying and demoralizing to the project team because it disrupts
project rhythm and lowers productivity. Project suppliers resent frequent changes because
they represent higher costs and have the same effect on their team as on the project team.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Other Control Issues
Level: Difficult

Fill in the Blank Questions

13-15
Chapter 13 - Progress and Performance Measurement and Evaluation

31. ________ holds people accountable, prevents small problems from mushrooming into
large problems, and keeps focus.
Control

Control holds people accountable, prevents small problems from mushrooming into large
problems, and keeps focus.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Structure of a Project Monitoring Information System
Level: Easy

32. The first step in creating a project control system for measuring and evaluating project
performance is to ________.
set up a baseline plan

See list on page 454.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Easy

33. A concept of ________ is necessary to get a realistic estimate of performance against a


time-phased budget.
earned value

Earned value is necessary to provide a realistic estimate of performance against a time-phased


budget. Earned value (EV) is defined as the budgeted cost of the work performed.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: The Project Control Process
Level: Medium

13-16
Chapter 13 - Progress and Performance Measurement and Evaluation

34. Usually status reports should take place every ________ weeks to be useful and allow for
proactive correction.
one to four

Usually status reports should take place every one to four weeks to be useful and allow for
proactive correction.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: The Project Control Process
Level: Medium

35. Because of their easy-to-understand visual format, ________ are the most favored, used,
and understandable tool used to report project status.
Gantt charts

Gantt and control charts serve well as a means for tracking and trending schedule
performance. Their easy-to-understand visual formats make them favorite tools for
communicating project schedule statusespecially to top management, who do not usually
have time for details.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Easy

36. Control charts are frequently used to monitor progress toward ________, which mark
events and as such have zero duration.
milestones

Control charts are also frequently used to monitor progress toward milestones, which mark
events and as such have zero duration. Milestones are significant project events that mark
major accomplishments.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Medium

13-17
Chapter 13 - Progress and Performance Measurement and Evaluation

37. The ________ is a tool used to monitor past project schedule performance and current
performance and to estimate future schedule trends.
project schedule control chart

Control charts are also frequently used to monitor progress toward milestones, which mark
events and as such have zero duration.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Medium

38. The ________ is the difference between the earned value and the actual costs for the work
completed to date.
cost variance

Cost variance is the difference between the earned value and the actual costs for the work
completed to date where CV = EV - AC.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

39. The ________ is the difference between the earned value to date and the baseline
schedule.
schedule variance

Schedule variance is the difference between the earned value and the baseline line to date
where SV = EV - PV.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-18
Chapter 13 - Progress and Performance Measurement and Evaluation

40. ________ is simply the percent complete, times the original budget.
Earned value

Earned value for a task is simply the percent complete times its original budget.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

41. The best method for assigning costs to the baseline is to establish frequent __________
over the duration of the work package.
checkpoints

The best method for assigning costs to the baseline under this rule is to establish frequent
checkpoints over the duration of the work package and assign completion percentages in
dollar terms.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

42. When measuring percent complete in the monitoring phase of the project, it is common to
limit the amount earned to __________ until the work package is 100 percent complete.
80 or 90 percent

When measuring percent complete in the monitoring phase of the project, it is common to
limit the amount earned to 80 or 90 percent until the work package is 100 percent complete.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-19
Chapter 13 - Progress and Performance Measurement and Evaluation

43. The ________ is the rule most frequently used by practicing project managers to both
assign costs to the baseline and to measure progress using earned value.
percent complete

In practice, the integration is accomplished by using the same rules in assigning costs to the
baseline as those used to measure progress using earned value. You may find several rules in
practice, but percent complete is the workhorse most commonly used.

AACSB: Analytic
Bloom's: Reflective Thinking
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

44. Cost variance tells us if the ________ costs are more or less than was planned at any point
over the life of the project.
work accomplished

Cost variance tells us if the work accomplished costs more or less than was planned at any
point over the life of the project.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

45. A positive variance in SV or CV indicates a ________ condition.


desirable

A positive variance in SV or CV indicates a desirable condition.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-20
Chapter 13 - Progress and Performance Measurement and Evaluation

46. The units of measure for SV or CV is in terms of ________.


dollars

Schedule variance measures progress in dollars rather than time units.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

47. CPI and SPI are two types of indexes that measure ________.
performance efficiency

There are two indexes of performance efficiency. The first index measures cost efficiency of
the work accomplished to date (CPI). The second index is a measure of scheduling efficiency
to date (SPI).

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

48. The ________ indexes compare the to-date progress to the end of the project.
percent complete

Two project percent complete indexes are used, depending on your judgment of which one is
most representative of your project. The first index assumes the original budget of work
complete is the most reliable information to measure project percent complete. The second
index assumes the actual costs-to-date and expected cost at completion are the most reliable
for measuring project percent complete. These indexes compare the to-date progress to the
end of the project.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

13-21
Chapter 13 - Progress and Performance Measurement and Evaluation

49. An SPI index of 1.22 indicates that the project is ________ schedule.
behind

See Table 13.3 on page 469.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

50. Although it is very difficult to measure, measuring ________ performance is as important


as measuring schedule and cost performance.
technical

It is very difficult to specify how to measure technical performance because it depends on the
nature of the project. Suffice it to say, measuring technical performance must be done.
Technical performance is frequently where quality control processes are needed and used.
Project managers must be creative in finding ways to control this very important area.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Medium

51. The best defense against scope creep is a __________.


well-defined scope statement

The best defense against scope creep is a well-defined scope statement.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Medium

True / False Questions

13-22
Chapter 13 - Progress and Performance Measurement and Evaluation

52. The PCIB index measures the project percent complete in relation to the resources that
were budgeted.
TRUE

The PCIB index assumes the original budget of work complete is the most reliable
information to measure project percent complete. The PCIB index looks at percent complete
in terms of budget amounts.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

53. The PCIC index measures the project percent complete in relation to the resources that
have actually been used so far on the project.
TRUE

The PCIC index assumes the actual costs-to-date and expected cost at completion are the most
reliable for measuring project percent complete. These indexes compare the to-date progress
to the end of the project. The PCIC index views percent complete in terms of actual dollars
spent to accomplish the work to date and the actual expected dollars for the completed project
(EAC).

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Medium

54. Control is one of the most neglected areas of project management.


TRUE

Control is one of the most neglected areas of project management.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Structure of a Project Monitoring Information System
Level: Easy

13-23
Chapter 13 - Progress and Performance Measurement and Evaluation

55. Measuring performance against budget is simply a case of comparing actual versus
budget.
FALSE

Measuring performance against budget (e.g., money, units in place, labor hours) is more
difficult and is not simply a case of comparing actual versus budget.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: The Project Control Process
Level: Medium

56. Earned value is defined as the budgeted cost of the work performed.
TRUE

Earned value (EV) is defined as the budgeted cost of the work performed.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: The Project Control Process
Level: Medium

57. The baseline is derived from merging information from the work packages with the
project network.
TRUE

The baseline is derived from the cost and duration information found in the work breakdown
structure (WBS) database and time-sequence data from the network and resource scheduling
decisions.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: The Project Control Process
Level: Difficult

13-24
Chapter 13 - Progress and Performance Measurement and Evaluation

58. The network chart is the most favored, used, and understandable option for reporting
project progress to upper management.
FALSE

The Gantt chart is the most favored, used, and understandable. This kind of chart is
commonly referred to as a tracking Gantt chart. Gantt and control charts serve well as a means
for tracking and trending schedule performance. Their easy-to-understand visual formats
make them favorite tools for communicating project schedule statusespecially to top
management, who do not usually have time for details.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Medium

59. In a project control chart, four observations trending in one direction indicate there is a
very high probability that there is an identifiable cause.
TRUE

Four observations trending in one direction indicate there is a very high probability that there
is an identifiable cause.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Monitoring Time Performance
Level: Medium

60. Milestones are significant project events that mark major accomplishments.
TRUE

Milestones are significant project events that mark major accomplishments.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Monitoring Time Performance
Level: Easy

13-25
Chapter 13 - Progress and Performance Measurement and Evaluation

61. The best method for assigning costs to the baseline under this rule is to establish frequent
checkpoints over the duration of the work package and assign completion percentages in
dollar terms.
TRUE

The best method for assigning costs to the baseline under this rule is to establish frequent
checkpoints over the duration of the work package and assign completion percentages in
dollar terms.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

62. The original earned value cost/schedule system was pioneered by the U.S. Department of
Defense in the 1960s.
TRUE

The original earned value cost/schedule system was pioneered by the U.S. Department of
Defense (DOD) in the 1960s.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

63. Earned value is calculated by taking the percent complete times the original budget.
TRUE

Earned value for a task is simply the percent complete times its original budget. Stated
differently, EV is the percent of the original budget that has been earned by actual work
completed.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Easy

13-26
Chapter 13 - Progress and Performance Measurement and Evaluation

64. Baseline costs typically include labor, equipment, materials and direct overhead cost.
FALSE

The baseline (PV) is the sum of the cost accounts, and each cost account is the sum of the
work packages in the cost account. Three direct costs are typically included in baselines
labor, equipment, and materials.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Easy

65. Overhead costs and profit are typically included in the project baseline.
FALSE

Overhead costs and profit are typically added later by accounting processes.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Easy

66. The major reasons for creating a baseline are to monitor and report progress and to
estimate cash flow.
TRUE

The major reasons for creating a baseline are to monitor and report progress and to estimate
cash flow.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-27
Chapter 13 - Progress and Performance Measurement and Evaluation

67. In calculating schedule variance and cost variance, a negative variance indicates a
desirable condition, and a positive variance suggests problems.
FALSE

A positive variance indicates a desirable condition, while a negative variance suggests


problems or changes that have taken place.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

68. An undesirable schedule variance indicates that the project is running behind schedule.
FALSE

A negative schedule variance suggests problems or changes that have taken place.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Difficult

69. Cost variance tells us the different estimates among vendors needed to complete the
project over the life of the project.
FALSE

Cost variance tells us if the work accomplished costs more or less than was planned at any
point over the life of the project.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Difficult

13-28
Chapter 13 - Progress and Performance Measurement and Evaluation

70. A CPI index of 0.97 indicates that the project has spent less money than budgeted.
FALSE

See Table 13.3 on page 469.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Indexes to Monitor Progress
Level: Medium

71. One method of estimating the costs to complete a project is to divide the work remaining
by the CPI.
TRUE

EAC = Work remaining/CPI.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Forecasting Final Project Cost
Level: Difficult

72. All scope changes that result in increased costs should be avoided.
FALSE

Although scope changes are usually viewed negatively, there are situations when scope
changes result in positive rewards. Scope changes can represent significant opportunities. In
product development environments, adding a small feature to a product can result in a huge
competitive advantage. A small change in the production process may get the product to
market one month early or reduce product cost.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Other Control Issues
Level: Medium

13-29
Chapter 13 - Progress and Performance Measurement and Evaluation

73. Scope Creep refers to any significant changes made in the project once it is underway.
FALSE

Large changes in scope are easily identified. It is the "minor refinements" that eventually
build to be major scope changes that can cause problems. These small refinements are known
in the field as scope creep.

AACSB: Reflective Thinking


Bloom's: Knowledge
Learning Objective: Other Control Issues
Level: Medium

74. The key to managing scope creep is change management.


TRUE

The key to managing scope creep is change management.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Easy

75. The best defense against scope creep is accepting only major changes.
FALSE

The best defense against scope creep is a well-defined scope statement.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Easy

13-30
Chapter 13 - Progress and Performance Measurement and Evaluation

76. The rule of using subjective estimated percent complete in combination with hard,
tangible monitoring points works well on long-duration activities that can be broken into short
discrete work packages.
TRUE

This is regarding percent complete with weighted monitoring gates. This more recent rule
uses subjective estimated percent complete in combination with hard, tangible monitoring
points. This method works well on long-duration activities that can be broken into short,
discrete work packages of no more than one or two report periods.

AACSB: Reflective Thinking


Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Easy

Short Answer Questions

77. Identify the steps in creating a control process that measure and evaluate project
performance.

1. Set the baseline plan, 2. Measure the progress and performance, 3. Compare plan against
actual, 4. Take action as indicated by the results.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: The Project Control Process
Level: Medium

78. What is the difference between a baseline Gantt chart and a Tracking Gantt chart?

The baseline chart is created during the project planning phase and lays out the logic and
timing for major activities. The tracking chart shows progress against that plan by using
various graphical techniques to display progress.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Monitoring Time Performance
Level: Medium

13-31
Chapter 13 - Progress and Performance Measurement and Evaluation

79. Identify and briefly describe the three percent complete rules for placing costs in
baselines.

1. 0/100 percent rule; credit is earned when activity is complete and not before, 2. 50/50
percent rule; 50 percent of the value is applied when the activity is started and the other 50
percent when it is completed, and 3. Percent complete rule; frequent checkpoints are
established with predetermined earned values and credit is given when those checkpoints are
achieved.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

80. Conducting an earned value analysis requires three data elements. Identify the acronyms
for each and describe what they are.

1. PV; budgeted cost of work scheduled, 2. EV; budgeted cost of the work performed, and 3.
AC; actual cost of the work performed.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

81. In reviewing the budget report of a project, you notice that spending on the project is
running about ten percent over plan. Is the project in trouble? Why or why not?

You don't know for sure. The project may be in trouble however the cost overrun could be
due to the project being ahead of schedule. You would need to have an earned value analysis
run before you could tell.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Development of An Earned Value Cost/Schedule System
Level: Medium

13-32
Chapter 13 - Progress and Performance Measurement and Evaluation

82. Interpret the results of calculating the performance indexes based on a range of possible
calculated values.

If the index is less than one then the cost is under target or the project is ahead of schedule. If
the index is equal to one then either the cost or the schedule are on target. If the index is
greater than one the project is overspending or behind schedule.

AACSB: Analytic
Bloom's: Synthesis
Learning Objective: Indexes to Monitor Progress
Level: Medium

83. Identify the four indexes used in project management control and identify the formulas for
calculating the indexes.

1) Cost Performance Index (CPI) = EV/AC, 2) Schedule Performance Index (SPI) = EV/PV,
3) Percent Complete Index (PCIB) = EV/BAC, and 4) Percent Complete Index (PCIC) =
AC/EAC

AACSB: Analytic
Bloom's: Synthesis
Learning Objective: Indexes to Monitor Progress
Level: Difficult

84. Identify and briefly discuss the two methods to revise estimates of future project costs.

1. Revision by Experts; changes are made by experts because new information indicates that
the original estimates were not accurate, usually used on small projects, and 2. Revision based
on CI; changes are made by using Cost Productivity Index as a basis for reforecasting the
project costs ETC. (BAC-EV)/(EV/AC).

AACSB: Analytic
Bloom's: Synthesis
Learning Objective: Forecasting Final Project Cost
Level: Difficult

13-33
Chapter 13 - Progress and Performance Measurement and Evaluation

85. What are Weighted Monitoring Gates and why would you need them?

Weighted Monitoring Gates work well with long duration activities that can be broken into
short discrete work packages. For example, establishing monitoring gates at 30%, 50%, and
100% would serve as a check on overly optimistic estimates of work progress.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Indexes to Monitor Progress
Level: Medium

86. What is scope creep and why should a project manager be concerned about it?

Scope creep is small refinements that eventually build into a major change in the scope of the
project. A project manager should be concerned in that the project was put together and the
resources assembled to achieve specific objectives and while the motives can be well intended
the result is that sacrifices may be required to the other two key areas of schedule and/or
costs.

AACSB: Analytic
Bloom's: Comprehension
Learning Objective: Other Control Issues
Level: Medium

87. Typically, project progress reports are designed and communicated in written or oral
form. Identify the common topic format for such progress reports.

1. progress since last report, 2. current status of project, 3. cumulative trends, 4. problems and
issues since last report, and 5. corrective action planned.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Structure of a Project Monitoring Information System
Level: Difficult

13-34
Chapter 13 - Progress and Performance Measurement and Evaluation

88. Briefly describe the general structure of a project monitoring information system for
control.

A project monitoring system involves 1. determining what data to collect; 2. how, when, and
who will collect the data; 3. analysis of the data; and 4. reporting current progress.

AACSB: Analytic
Bloom's: Knowledge
Learning Objective: Structure of a Project Monitoring Information System
Level: Difficult

13-35

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