Communication Skills I-II
Communication Skills I-II
Communication Skills I-II
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Pr e f ac e
A book cannot have a foreword unless it has some words with its readers. This
book has a lot to share with the students of Technical Education who take examination
for Communicative English.
With the spread of literacy and education, Communicative English has got a
grip over the whole word. It plays a significant role today in all our activities. The
employers expect that the employee must understand, speak, read and write correct
English. However, India with a large population fails to serve the purpose. The simple
reason is that English, being a foreign language, is not comprehended by many. In
order to learn the skills about how to communicate in English the learner must
adhere to certain rules. First he must understand the language. Reading the passages
in English and answering the questions based on the given passage can increase
his knowledge. Secondly he must know the basic rules of grammar which would
help him write correct English. Next he should enhance his potentiality by writing
short paragraphs on various topics. Finally he should know the format of writing
applications, letters, reports, tender notices and advertisements. A diploma holder
in Technical Education must be well-versed in oral communication too. This would
make it easy for him to communicate with the staff or the seniors in the workplace.
He must know the basic rules of grammar. This would facilitate various assignments
like maintaining office records,writing official letters and technical reports or drawing
up tender notices.
Keeping an eye to all the issues discussed here this book offers a sound and
brief knowledge about the above-mentioned topics. It has been divided into two
sections. The first one deals with different subjects like Grammar, Composition and
Comprehension, while section II has the various Skills of Communication and Practice
papers with answers provided for the support of the students. The contents are
strictly according to the syllabus and the exercises have been furnished with solutions
for the convenience of the students.
This book also consists of the question bank in Hindi. The author is
Mr. B. Tiwary. He has done full justice to the subject and has helped the students to
minimise the problems they face while solving the questions in Hindi.
Kajri Guha
Sy l l ab us
Communication Skill-I
Theory No of Period in one session : Credit
English
Unit Topic Hrs/Week Marks
l Verbs
l Tenses
Do as directed (active /passive, Direct/indirect, affirmative/negative/
assertive, questi on tag, remove too, use of arti cle, preposi tion,
conjunctions, interjections, punctuation)
l Word formation
l Technical jargon
l Use of synonyms /antonyms/Homonyms/paronyms
l One word substitution
fgUnh
bd kbZ i zd j . k V/sl Ir kg
?ka va
d
[ ka
M-1 kCn&jpuk&mRifr ,oa fodkl 3 5
l O;qRifk ,oa u, kCnksa dk fuekZ.k] vusd kCnksa ds fy, ,d kCn] fonskh Hkk"kk ds kCnksa
dk fgUnh esa iz;ksx] nskt ,oa fonskt kCn] lekukFkZd kCn] foijhrkFkZd kCn] ;qXe kCn]
la{ksi.k
l okD; %& izdkj] :ikUrj.k] vkq) okD;ksa dks kq) djuk
l fgUnh esa iz;qDr fojke& fpg~u ,oa mudk iz;ksx
[ ka
M-2 O;kdj.k ds fu;eks a dk Kku ,oa mudk iz ;ks x 2 1
[ ka
M - 3 vuq PNs n ,oa x|ka k 2 5
1- vuqPNsn ys[ku
2- vifBr x|kak ,oa izukskj
[ ka
M - 4 vkS ipkfjd i= ys [ku 2 5
1- dk;kZy;h i=
2- izsl&lwpuk
3- izsl&foKfIr
4- izfrosnu
5- O;koLkkf;d i= ys[ku
6- ukSdjh ds fy, vkosnu&i=
7- ck;ksMkVk
[ ka
M - 5 f;kRed@O;kogkfjd 3 4
1- kCnksa dk lgh mPpkj.k
2- ekSf[kd laizs"k.k@oDrwrk kSyh dk fodkl
3- leqfpe kjhfjd Hkk"kk dk iz;ksx
4- laokn dkSky
l dk;Z Hkkj( (Assignments)
1- kCn ,oa mudk lkFkZd iz;ksx
2- dk;kZy;h kCn
3- okD;ksa dh vkqf);k
4- fojke fpg~uksa dk iz;ksx
5- laokn ys[ku & fLFkfr ds vuqlkj
6- vuqPNsn ys[ku
7- lekpkj i=] fjiksZV ys[ku
8- kCnkoyh
Communication Skill-II
Theory No of Period in one session : Credit
bd kbZ i zd j . k V/sl Ir kg
?ka va
d
[ ka
M-1 la iz s "k.k 2 5
[ ka
M-2 la iz s "k.k ds iz dkj 2 5
1- vkSipkfjd] vukSipkfjd
2- Hkkf"kdk ,oa xSj Hkkf"kd
[ ka
M - 3 iz Hkkokkyh la iz s "k.k dh ifjHkk"kk iz dkj 2 5
1- ifjHkk"kk
2- laizs"k.k
3- izHkkokkyh& lansk dh rS;kjh ,oa Lo:i
4- QhMcSd
[ ka
M - 4 ekS f[kd la iz s "k.k ,oa kkjhfjd Hkk"kk iz dkj 2 5
l Word formation
l Technical jargon
l Use of synonyms /antonyms/Homonyms/paronyms
l One word substitution
fgUnh
[ kM
a -1 kCn&jpuk&mRifr ,oa fodkl 119-141
l O;qRifk ,oa u, kCnksa dk fuekZ.k] vusd kCnksa ds fy, ,d kCn] fonskh Hkk"kk ds kCnksa dk fgUnh esa iz;ksx]
nskt ,oa fonskt kCn] lekukFkZd kCn] foijhrkFkZd kCn] ;qXe kCn] la{ksi.k
l okD; %& izdkj] :ikUrj.k] vkq) okD;ksa dks kq) djuk
l fgUnh esa iz;qDr fojke& fpg~u ,oa mudk iz;ksx
[ kM
a -2 O;kdj.k ds fu;eks a dk Kku ,oa mudk iz ;ks x 141
[ ka
M - 3 vuq PNs n ,oa x|ka k 142-148
1- vuqPNsn ys[ku
2- vifBr x|kak ,oa izukskj
[ ka
M - 4 vkS ipkfjd i= ys [ku 148-151
1- dk;kZy;h i=
2- izsl&lwpuk
3- izsl&foKfIr
4- izfrosnu
5- O;koLkkf;d i= ys[ku
6- ukSdjh ds fy, vkosnu&i=
7- ck;ksMkVk
[ ka
M - 5 f;kRed@O;kogkfjd 152-154
1- kCnksa dk lgh mPpkj.k
2- ekSf[kd laizs"k.k@oDrwrk kSyh dk fodkl
3- leqfpe kjhfjd Hkk"kk dk iz;ksx
4- laokn dkSky
l dk;Z Hkkj( (Assignments)
1- kCn ,oa mudk lkFkZd iz;ksx
2- dk;kZy;h kCn
3- okD;ksa dh vkqf);k
4- fojke fpg~uksa dk iz;ksx
5- laokn ys[ku & fLFkfr ds vuqlkj
6- vuqPNsn ys[ku
7- lekpkj i=] fjiksZV ys[ku
8- kCnkoyh
foks k ikB~ ; lkexz h 155-180
Communication Skill-II
English
[ kM
a -1 la iz s "k.k 241-243
[ kM
a -2 la iz s "k.k ds iz dkj 243
1- vkSipkfjd] vukSipkfjd
2- Hkkf"kdk ,oa xSj Hkkf"kd
[ ka
M - 3 iz Hkkokkyh la iz s "k.k dh ifjHkk"kk iz dkj 244-245
1- ifjHkk"kk
2- laizs"k.k
3- izHkkokkyh& lansk dh rS;kjh ,oa Lo:i
4- QhMcSd
[ ka
M - 4 ekS f[kd la iz s "k.k ,oa kkjhfjd Hkk"kk iz dkj 245-247
t io n
Communica
Skill-I
Unh]
d fg
[English an
14 Communication Skill-I
Group-I (English) 15
Group-I
English
Unit-I
Part-I (Text)
What is Vocabulary?
be carried from a central rotary axle in an improved mode of applying the power produced
by the improved engine or any other engines. It is also transported to the paddle-shaft of
steam boats and to the construction of the boilers by which such or other steam engines or
steam apparatus can be worked.
Find out the words from the passage that mean the same as:
(i) Thankful - indebted
(ii) Utilized - exerted
(iii) Revolving - rotary
(iv) Communicated - transported
(v) Appliance - apparatus
Q.3 Gas Tungsten Arc Welding is a process of welding. It is mostly used to weld thin sections of
stainless steel and non-ferrous metals such as magnesium, aluminum, and copper alloys.
The process offers the operator much control over the weld. The other processes like gas
metal arc welding and shielded metal arc welding do not provide stronger, higher quality
welds than GTAW. However, GTAW is comparatively very complex .It cannot be easily
mastered, and finally it is quite slower than most other welding techniques.
Find out the words from the passage that mean the same as:
(i) Not connected with iron - non-ferruous
(ii) A metal that is formed by mixing two types of metal together - alloy
(iii) Protected from danger - shielded
(iv) A joint made by welding - weld
(v) Complicated - complex
Q.4 Draftsman courses guide students to design and draw blueprints of buildings, machines
and products in different dimensions. They mostly use computer programs designed to
probe into the typical courses meant for this field. These courses include architectural,
mechanical, electrical or civil drafting. The prominent concepts that can be found in these
types of courses are drafting terminology, descriptive geometry, mechanical and technical
drafting, architectural drafting, how to go through blueprints and how to work with CAD
soft ware.
Find out the words from the passage that mean the same as:
(i) A photographic print of a plan for a building or a machine - blueprint
(ii) Angles - dimensions
(iii) Explore - probe into
(iv) Read - go through
(v) Detailed - descriptive
Group-I (English) 17
Q.5 The arrangement of magnets and coils converting electric energy to mechanical energy is
known as motor. It is actually a machine that begets motion or imparts motion. The ultrasonic
motors are the advance version of the motors. The first ultrasonic motor was invented
in1980.Though Electromagnetism is a major factor behind electric motor technology, they
have a few disadvantages. The ultrasonic motors are able to overcome those shortcomings.
Find out the words from the passage that mean the same as:
(i) Transform - convert
(ii) Produce - beget
(iii) Contribute - impart
(iv) Interpretation - version
(v) Drawbacks - shortcoming
SOLVED PASSAGES
1. Read the following passage carefully and answer the questions that follow:
Mango has been commercially cultivated in the Indo-Burma-Malayan region of Southeast
Asia for many years, although its cultivation has only spread to other parts of the world in
relatively recent times. Among the different species Mangifera indica is cultivated most
widely; its fruits are highly valued and play an important role in the diet of people living in
tropical areas. Other species occur semi-wild in many parts of the tropics, and grow well
wherever fairly humid conditions prevail, where temperatures do not fall too low, and
where there is a long dry season.
18 Communication Skill-I
Questions:
(a) What do you mean by commercially cultivated?
(b) Name the place where mango has been cultivated for many years.
(c) Who consume Mangifera indica most?
(d) What are the conditions required for growing mango?
Answers:
(a) Commercially cultivated means the fruits , vegetables or crops which are harvested
for buying and selling.
(b) Indo-Burma-Malayan region of Southeast Asia.
(c) Those who live in tropical places consume Mangifera indica most.
(d) The conditions required for growing mango are humidity, hot temperature and dry
season.
2. Read the following passage and answer the questions that follow:
Mango seed can be broadly divided into two partsthe hard upper shell or endocarp and
the seed kernel. The endocarp contains some hemicelluloses which can be extracted with
hot water and alkali. Chemical analysis of these extracts reveals the presence of xylose as
the only sugar-containing component. This suggests that the endocarp may be used as a
raw material for the production of xylan, which in turn can be converted into xylitol, an
alternative sweetener which is 1.5 times sweeter than sucrose and particularly suitable for
diets of diabetic people.
Questions:
(a) What is endocarp?
(b) How can hemicelluloses be obtained from endocarp?
(c) What is revealed by chemical analysis?
(d) How can we use endocarp as raw material?
Answers:
(a) Endocarp is the hard upper shell of a mango seed.
(b) Hemicelluloses can be obtained from endocarp with the help of hot water and
alkali.
(c) Chemical analysis reveals that these extracts possess xylose, the only sugar
containing element.
(d) We can use endocarp as raw material to produce xylan. Xylan can be changed into
xylitol which is sweeter than sucrose. It can be used in the diet for the diabetic
people.
Group-I (English) 19
3. Read the following passage and answer the questions that follow:
In the earliest times there was a direct barter of goods and services between individuals.
Later, precious metalsgold and silver mainly became the medium of exchange. In
other words, the value of goods was expressed in terms of a certain weight of gold and
silver. Thus pieces of these metals were exchanged, instead of direct exchange of goods
.But there was no strict uniformity in shape, size or weight of these pieces of gold and
silver. It was therefore possible to cheat. And so coins were issued by a king or honest
trader, because they were of an assured quality and so were more reliable.
Questions:
(a) What do you mean by barter of goods and services by individuals?
(b) What became the medium of exchange?
(c) How was the value of goods expressed later?
(d) Why were coins issued by a king?
Answers:
(a) Barter of goods and services means exchanging goods and services between
individuals as per need and availability. In ancient time, if somebody had wheat
but needed rice, he exchanged it from the person who needed wheat but had rice.
(b) Mainly gold and silver became the medium of exchange.
(c) The value of goods was expressed with a piece of gold or silver which had a
particular weight.
(d) The piece of gold or silver might be less in weight for the goods purchased or the
services rendered. There was a chance of cheating. So the coins were issued by a
king.
(iii) Radar : Its Operations and Benefits
4. Read the following passage and answer the questions that follow:
Radar ranges into space and detects objects in its path. A transmitter sends out signals by
way of a directional antenna in a straight line at about 300 million meters/second, and
when they strike an object in their path, they are reflected from this object. Part of the
reflected energy then returns to the revolving antenna from which the pulses originally
went out.
Questions:
(a) What does the radar do?
(b) Why does the transmitter send out signals?
(c) How does a transmitter send out signals?
20 Communication Skill-I
6. Read the following passage and answer the questions that follow:
When machines repeat their actions, day in and day out, they need a constant source of
power. Therefore a great deal of human invention in the last 300 years has been directed to
Group-I (English) 21
taming the power hidden in nature, and to channeling it into steady sources of energy that
can drive machines. Accordingly, inventions in the field of energyall the way from the
steam engine to the nuclear reactor have an important place in technological growth.
(a) Why do machines need a constant source of power?
(b) Why did the human beings try to control Nature?
(c) What is the consequence of channelizing it into steady sources of energy?
(d) What are the factors leading to technological growth?
Answers:
(a) Machines work continuously. In order to boost up their energy machines need a
constant source of power.
(b) Nature has immense power. The human beings tried to control it to rule over Nature
and adapt to the existing surroundings for survival.
(c) Channelizing the steady sources of energy has paved the way to new inventions.
(d) New inventions are the factors leading to technological growth.
e.g.
i. She had had enough exercise.
ii. John showed much patience.
iii. You must take great care of your health.
iv. The boy has little energy.
v. The old woman has lost all her wealth.
(iii) Adjectives of Number refer to the numbers. They answer the question: How
Many.There are other kinds of numeral adjectives too. They are:
a. Definite Numeral Adjectives- They tell us about exact number such as
One, Two, Three, First, Second, Third
b. Indefinite Numeral Adjectives- They do not mean anything exact. e.g.
all, many, no, few, several, any, certain ,some
c. Distributive Numeral Adjectives- They refer to each one of a number.
e.g. each, every, either, neither.
However, many a time, the same adjective can be classified as Adjectives of Number
and Adjectives of Quantity.
e.g. There are no books on the shelf. This is Adjective of Number.
e.g.-She has no sense.-this is Adjective of Quantity
(iv) Demonstrative Adjectives are those that focus on the particular person or thing
meant for.
e.g. this, these, that, those, such
e.g. This man has stolen my watch.
(v) Possessive Adjectives denote something related to personal.
e.g. my, his, her, their, your, our
(vi) Interrogative Adjectives used to ask question.
e.g. what, which, whose
(vii) Emphasizing Adjectives are used to emphasize the noun. e.g. very ,own
e.g. This is the very word that should be used here.
He has seen it with his own eyes.
(viii) Exclamatory Adjectives denote exclamation.
e.g. What an idea!
What a piece of work is man!
3) A Pronoun refers to a word that is used in lieu of Noun.
e.g. My friend is not well. He is suffering from fever. There are following types of Pronouns:
24 Communication Skill-I
(i) Personal Pronouns denote the three persons i.e. First person, Second person and
Third person
I, we, our, me, us refer to First person.
You, yours are assigned to Second person.
He, she, they, it, his, her, him, them
go with Third person.
(ii) Reflexive Pronouns are assigned to the subjects which reflect the action done by
the subjects.
e.g. He hurt himself.
She burnt herself.
(iii) Emphatic Pronouns are used to create emphasis.
e.g She herself met the stranger.
You can do it yourself.
(iv) Demonstrative Pronouns, Indefinite Pronouns and Distributive Pronouns are
just like the Adjectives.
For example: This pen is yours. This can be attributed as Demonstrative Pronoun.
(v) However, Indefinite Pronouns are used to refer to the persons or things in general.
e.g. All are safe.
Everybody condemned the matter.
Somebody has stolen my book.
Let each of them have one apple.
(vii) Distributive Pronouns are meant for the persons or things one at a time.
e.g. Each of the participants got a certificate.
Either of these roads lead to airport.
(viii) Relative Pronouns are used to combine the two simple sentences. Who, which,
that, whose, whom are the words used as Relative Pronouns.
e.g. The man who stole my book was arrested.
The pen which was gifted by my father was lost.
He that is down needs fear no fall.
The boy whose father is a doctor has left the school.
The girl whom I trusted had betrayed me.
4) Verb-A Verb shares information with us about a person, place or a thing. It denotes an
action too.
e.g. My father is an engineer.
Group-I (English) 25
Adverbs of Time-e.g. He came here before the sun set. He came late. I got the book from
him lately/ already. He came here a year ago. The train will come soon. He walks daily.
Formerly he was a teacher.
Adverbs of Place-e.g. She followed me everywhere. Come here. I looked up. He is out. Is
your mother within? Come in. The man went away. Walk backward.
Adverbs of Frequency- e.g. He has not met me once/ twice/ often /seldom/ frequently. He
has always done his best.
Adverbs of Manner-e.g. He could see it clearly. He fought bravely. He left the room
slowly/sadly. The poem is well written. I walked fast. Was it so?
Adverbs of Reason- She was ill. Therefore she could not join. She was hence unable to
enjoy the wedding.
Adverbs of Degree-e.g. He was too weak. He was fully prepared. He is almost ready to
face his father. He has done enough for his friend. The weather is very hot He worked hard.
He is rather busy. She was so happy.
Adverbs of Affirmation and Negation- e.g. surely she is wrong. He is certainly mistaken.
He does not know me.
Simple Adverbs - These are used as a complete sentence.
e.g.- Did you go there. Yes.
Have you completed your homework? No
Connecting Adverb- These are used to connect the sentences that come before.
e.g. She had failed in the First Semester. However, she worked hard and passed the next.
6) Preposition- This word throws light on the relationship of a noun or pronoun to something
else.
e.g. I live in Patna. He was sitting under a tree. The boy is fond of cricket.
7) Conjunction- This is a word that is used to join two words and two sentences.
e.g. Riya and Shreya are cousins.
She ran fast, but missed the bus.
8) Interjection- This word expresses sudden feelings.
e.g. Hurrah! We have become the World Champion.
Alas! I lost my air ticket.
Group-I (English) 27
SOLVED EXERCISE
EXERCISE - I
Identify the part of speech of each italicized word in the following sentences and mention its
type:
Sealed tenders are invited from renowned dealers for the supply of best quality tools, machines and
equipments. They must be submitted on the official form before November 2016.
EXERCISE - II
V. He is on the jury.
VI. Please hurry up and move on.
VII. One of the wheels of his car has come off.
VIII. My friend was only a yard off me.
IX. The electric was off yesterday.
X. He was given electric shock.
Group-I (English) 29
Unit-II
Part-II (Application of Grammar)
What is Tense?
The term Tense has its origin in Latin. The Latin word Tempus means time. Thus Tense
refers to time. Look at the following sentences:
(i) She is in Delhi this time.
This sentence refers to the present time. The verb is in the sentence shows present
tense.
(ii) Last time she was in Kolkata.
This sentence tells us about past action. The verb was in the sentence refers to
past tense.
(iii) Next time she will be in Chennai.
This sentence gives us an idea about future time. The verb will be in the sentence
denotes future tense.
Thus there are three basic Tenses:
(a) Present Tense (b) Past Tense (c) Future Tense
The tense of verbs indicates the time of action. It gives us the knowledgewhen the action
materializes. All the three tenses have four subheads each:
30 Communication Skill-I
When we write a sentence in Simple Present Tense, the verb has to agree with the subject
in Number and Person. This is called subject-verb agreement.
For example:
(i) He writes a letter.
(ii) She works hard.
(iii) Jerry plays basket-ball.
All these three sentences have the subject in third person singular number. Third person
singular number means he, she, John Jerry or any person other than I, you, they,
we or subjects in plural number. In the three sentences we have to add s or es with the
finite verb. The verbs added with es or sare called V4.
What is a finite verb?
A finite verb shows a particular tense, person and number. It changes according to the
subject, tense, person and number.
On the other hand the finite verb is not added with s, es or anything if the subject is
not singular but plural in number or it has first person and second person as subject. e.g. they,
boys, girls ,I, you. For example the following sentences have no s or es with their
verbs.
(1) I love my parents.
(2) They like sweets.
(3) We pray for his recovery.
(4) You go to school every day.
(5) The boys play cricket daily.
(6) The girls sing a song.
(7) The quartz vibrates at a frequency of 32,768Hz.
(8) The parts of the mechanical watches wear out easily.
(9) Animals seldom live more than 100 years.
(10) A thermometer measures temperature in a human body.
(11) Stainless steel prevents corrosion.
(12) An increase in speed reduces fuel consumption.
(13) Triticale contains more protein than wheat.
(14) Recently India also produces vitamins and essential nutrients synthetically.
(15) Scientists invent new gadgets every year.
(16) A tiny battery supplies electrical impulses to a quartz resonator.
32 Communication Skill-I
EXERCISE - I
Fill in the blanks with is , are and other suitable forms of the verbs like temper, use,
track, ignite and reduce:
1. Your advice .......... always worth listening.
2. Either John or Mary .......... going to accompany me.
3. Physics .......... his favorite subject.
4. The news .......... so good that it cannot be true.
5. He and I .......... well.
Group-I (English) 33
ANSWER
1. is 2. is 3. is 4. is 5. are 6. is 7. is 8. is
9. are 10. is 11. are 12. are 13. is 14. are 15. are 16. use
17. temper 18. tracks 19. reduces 20. ignites
Negative Statements
The negative sentences which are added with not in Simple Present Tense consist of
Subject + Auxiliary Verb1 (do/does) + not. The verbs like do are added with s or es with
third person singular number. e.g.
(i) He does not sing.
(ii) She does not cook.
(iii) John does not work hard.
(iv) They do not play cricket.
(v) I do not dance.
(vi) You do not like tea.
(vii) We do not walk at all.
(viii) They do not lift the box.
34 Communication Skill-I
EXERCISE - 2
7. I am very tired.
8. Small internal combustion engines use petrol.
9. The chairman accepted all our proposals.
10. She is as cool as a cucumber.
ANSWER
EXERCISE - 3
ANSWER
1. The movements of the airplanes and the ships are tracked by radar.
2. The risk of lung cancer is increased by smoking.
3. Corrosion is prevented by painting the metals.
38 Communication Skill-I
4. The newly minted coins are checked before sending them to banks.
5. Paper money is printed by government.
6. Small vehicles are normally powered with petrol.
7. A barometer is needed to measure the change in weather.
8. Many machines and their equipments are made from metals.
9. Iron, steel and their different mixtures are called ferrous metals.
10. This group of metals is used quite often.
Subject + was/were + V3
When a sentence in active voice is changed into passive voice, the subject is followed by
an auxiliary verb and the finite verb is added with V3 (Past Perfect Tense). If the subject is singular
the auxiliary verb is singular. If it is plural, the verb is also plural. However, in Simple past tense we
use the simple past tense of the auxiliary. e.g. was, were.
40 Communication Skill-I
(i) They gave the boy the first prize for his best performance.
Active Voice in Simple Past
(ii) The boy was given the first prize for his best performance.
Passive Voice in Simple Past
(iii) All loved her for her polite behavior. Active Voice in Simple Past
(iv) She was loved by all for her polite behavior. Passive Voice in Simple Past
(v) They sent the criminals to jail. Active Voice in Simple Past
(vi) The criminals were sent to jail. Passive Voice in Simple Past
(vii) The seniors ragged the junior students. Active Voice in Simple Past
(viii) The junior students were ragged by the seniors. Passive Voice in Simple Past
(ix) The thieves unlocked the door. Active Voice in Simple Past
(x) The door was unlocked by the thieves. Passive Voice in Simple Past
(xi) We lost many precious lives. Active Voice in Simple Past
(xii) Many precious lives were lost. Passive Voice in Simple Past
(xiii) Flood rendered many people homeless. Active Voice in Simple Past
(xiv) Many people were rendered homeless by flood. Passive Voice in Simple Past
(xv) They rewarded the students for their hard work. Active Voice in Simple Past
(xvi) The students were rewarded for their hard work. Passive Voice in Simple Past
(xvii) They offered sweets to the children. Active Voice in Simple Past
(xviii) The children were offered sweets. Passive Voice in Simple Past
(xix) The misbehavior of the students annoyed the V.C. Active Voice in Simple Past
(xx) The V.C was annoyed by the misbehavior of the students.
Passive Voice in Simple Past
(xxi) We used DDT to clean the floor. Active voice in Simple Past
(xxii) DDT was used to clean the floor. Passive Voice in Simple Past
(xxiii) He changed the gear. Active Voice in Simple Past
(xxiv) The gear was changed by him. Passive voice in Simple Past
(xxv) They launched the rocket last year. Active Voice in Simple Past
(xxvi) The rocket was launched last year. Passive Voice in Simple Past
(xxvii) They repaired the machine. Active Voice in Simple Past
(xxviii) The machine was repaired. Passive Voice in Simple Past
(xxix) The flood trapped the villagers. Active Voice in Simple Past
(xxx) The villagers were trapped by the flood. Passive Voice in Simple Past
Group-I (English) 41
Subject + has/have + V3
The Present Perfect Tense describes a complete action. It refers to an action that is over at
the moment.
Has is used with third person singular subject and have is used with first person, second
person and third person plural subjects. Has and have are followed by V3.
Examples: (a) She has finished her homework.
(b) The boys have worked hard.
(c) I/We/You have watched the movie.
(1) This tense shows an action beginning in the past and continuing till the present
time.
e.g. (a) He has worked in this bank for five years.
(b) I have lived in Varanasi for three years.
(2) This tense refers to an action based on conditions.
e.g. (a) She will join us after she has attended her classes.
(b) She cannot talk to her father until she has discussed the problem with her
boyfriend.
(3) This tells us about recently completed actions.
e.g. (a) She has recently joined the school.
(b) He has just arrived at the station.
(4) This is used mostly in the news papers to acquaint you with some incident and is
followed by Simple Past Tense.
e.g. (a) Three killers have become a terror.
(b) They killed the old couple and looted the valuables.
(5) The adverbials like before, already, ever, never, yet , today, so far, this week, this
month, this year, can be used with Present Perfect Tense.
e.g. (a) He has already completed his task.
(b) I have been with him in Delhi this year.
(6) We should never use Present Perfect Tense with adverbs of past time.
e.g. We cannot write (a) She has gone to Delhi yesterday.
(b) He has filled the form yesterday.
42 Communication Skill-I
EXERCISE - 4
Fill in the suitable forms of Verb-ed (Simple Past) and Has/Have verb-ed (Present Perfect) in
the following letter:
Lifestyle (P) ltd.
63 Nehru Nagar
Delhi-110567
Dear Sir/Madam
Sub. : Delay in delivery of Goods
We (1) ............ (order) five hundred bales of cotton furnishing- material three months ago.
We regret to say that we (2) ........... (not receive) the material to date. Our business (3) ...........
(suffer) a great loss on account of this. It (4) ........... (bring) disgrace to our goodwill.
If you do not take any prompt action and do the needful,we (5) ........... (think) of cancelling
the order.
Yours faithfully
Rajeev Ahuja
Manager(Sales)
ANSWER
EXERCISE - 5
The following news paper report ,when completed by you, will contain Five Present Perfect
Passives. Rewrite the report by supplying suitable verb forms given in the brackets.
Criminal Activities on Top in U.P.
Crime rate in U.P. has increased by leaps and bounds. Three persons of the same family (1)
............ (murder) and one six year old boy (2) ............ (beat) to death by the teacher of a reputed
school in Mirzapur. All the shops. (3) ............ (closed) in protest of the brutal activity. One of the
causes of the murder (4) ............ (suppose) to be family dispute. Police has started investigation but
the criminals are absconding. The father of the six year old has filed a case against the teacher .But
the mother (5) ............ (send) to hospital due to tremendous shock.
ANSWER
(1) have been murdered (2) has been beaten (3) have been closed
(4) has been supposed (5) has been sent
EXERCISE - 6
ANSWER
When a short-lived event interrupts a longer-lasting past event, the sentence pattern becomes
like thiswas/were VERB-ing and VERB-ed.
e.g., (1) The mechanic was repairing the washing machine when he got a phonecall.
(2) As the plumber was trying to find out the leakage, the joint cracked.
(3) Just as the boys were entering the college, the demonstration started.
(4) They were travelling to Kolkata when the accident occurred.
(5) When the pilot was landing, the airplane crashed.
EXERCISE - 6
7. The carpenter .......... (sharpen) the saw when I .......... (go) to his shop.
8. They .......... (divert) the traffic in the city, when the ralley .......... (start).
9. As the rolling mill .......... (reduce) the size of the steel bars, the workers .......... (carry)
them away.
10. The carpenter .......... (need) a pane of glass, when he .......... (repairing) the broken window.
ANSWER
EXERCISE - 1
ANSWER
When we use Passive Voice in Simple Future Tense, it is called Simple Future Passive. The
structure is as follows:
Object + shall/will +be + V3 + by + subject.
Group-I (English) 47
EXERCISE - 2
ANSWER
Auxiliaries
Use of can could, will would, shall, should, may, might etc.
I. Can is used :
(1) to express power or ability
(a) He can lift the box.
(b) Can you speak English? No, I cant.
(c) She can sing well.
(d) He can work this machine.
(2) to denote ability resulting into circumstances
(a) Can you go to Patna today?
(b) Can you give me your book now?
(3) To denote possibility
(a) The Times of India can be obtained everywhere in India now.
(4) to express your right
(a) You are a member of this committee.
You can ask as many questions as you like about the planning.
(5) to seek permission
(a) Can I watch TV now?
(b) Can I borrow your Mathematics book for a day or two?
(6) As a substitute for continuous tense and with verbs like see, hear, smell
(a) I can see him running on the street.
(b) He can hear her singing in the room.
(c) She can smell something burning in the kitchen.
II. Could is used :
(a) To denote past tense.
e.g. The box was so heavy that he could not lift it.
Group-I (English) 49
EXERCISE - 3
Fill in the blanks with can, could may, might, must or ought to as required:
1. Corrosion ......... be prevented by painting metals.
2. Iron ore ......... be reduced to pig iron by roasting.
3. Oxidation of the metal ......... be prevented by means of nickel.
4. The solution ......... be weakened by diluting it.
5. ......... God bless you all!
6. You ......... work hard to succeed.
7. She ......... take care of her ailing mother.
8. He ......... see a doctor to get rid of his ailments.
9. Who knows what ......... happen?
10. Steel ......... be hardened by mixing catalysts.
11. The circuit ......... be completed by battery.
12. A magnet ......... be made by electrifying iron.
13. The concrete ......... be further strengthened by mixing more cement.
14. The number of factory-accidents ......... be reduced by using precautionary measures.
15. ......... I open the door?
16. It ......... rain heavily.
17. She ......... speak Spanish when she was barely twelve years old.
18. ......... you please lend me your class notes for a day?
19. Members ......... not borrow from the library any more.
20. If I ask her again, she ......... refuse.
21. Till 2012, I ......... read without glasses.
22. An accident ......... easily happen.
23. He ......... have started for Delhi by this time.
24. She ......... be mad to do this.
25. She ......... not to have treated her child like that.
ANSWER
EXERCISE - 4
ANSWER
EXERCISE - 5
ANSWER
EXERCISE - 6
ANSWER
d. the Verb-Are is changed into was and shifted after the subject I.
II. e.g. Ruma said to me, Did you watch the movie?
Indirect Speech- Ruma asked me if I had watched the movie.
When the question is not reported by interrogative word ,
a. the first part of the sentence in Indirect Speech is added with asked instead of
said to.
b. if or whether is followed by the reporting verb.
c. You becomes I means the subject is changed.
d. Did is changed into had that means past participle .
III. e.g. Ruma said to me, Do you know my father?
Indirect Speech- Ruma asked me if I knew her father.
When the question is not reported by interrogative word,
a. the first part of the sentence in Indirect Speech is added with asked instead of
said to.
b. if or whether is followed by the reporting verb.
c. You becomes I means the subject is changed.
d. Do is omitted and the simple past of the Finite verb Know is used.
e. the pronoun my is changed into her.
EXERCISE - 1
d. Peter said to his friend, Our Unit Test is going to be held next week.
e. Ruma said to her mother, Papa left early.
f. Ruma said to her friend, I can do this sum.
g. Peter said to the teacher, All the boys were making noise.
h. The teacher said to the boys, All of you will be punished.
i. The priest said Honesty is the best policy.
j. Ruma said , The earth moves round the sun.
ANSWER
EXERCISE - 2
ANSWER
EXERCISE - 3
ANSWER
g. The man advised the boys to use bleaching powder to clean the area .
h. Peter requested his friend to hold the beaker straight.
i. Ruma requested the teacher to explain the chapter once more.
j. The teacher ordered her to listen carefully then.
EXERCISE - 4
ANSWER
a. The teacher exclaimed that you had made a very nice design.
b. Ruma exclaimed that it was very sad.
c. The young girl exclaimed that it was a very beautiful rose.
d. The boy exclaimed that it had been a very beautiful kite.
e. The boys yelled with excitement that they had won the match.
f. The old woman blessed the girl and said that all her dreams might come true.
g. The man exclaimed sadly that he was undone.
h. Peter exclaimed angrily that it was a nuisance.
i. Ruma expressed her contempt and said that it was very mean of him.
j. She exclaimed that it was a very nice piece of necklace.
*Note- When changing a sentence from Direct to Indirect Speech, words that show closeness are
converted into words showing distance.
The is used to denote the whole class by a Singular Noun-e.g. The cow is a domestic
animal.
Theis used before:
the names of- the rivers ,oceans, gulfs, seas, mountain ranges,groups of
islands.e.g.the Ganges, the Thames, the Persian Gulf,the Indian ocean,The
Himalayas, the Andamans, the Alps etc.
the names of newspaperse.g. The Times of India,The Hidu,The Tribuneetc.
the names of sacred books-the Ramayana, the Bible,the Quranetc.
the names of directionsthe east, the west, the south, the north etc.
the names of racesthe English, the French
the Adjectives in Superlative degreethe best ,the most, the worst,
the Adjective of quantitythe first, the second, the third
the Adjective denoting the class in general
The rich are privileged.(the rich men)
The poor are exploited.(the poor men)
There are a few common expressions .They are not added with any article.
e.g. a. She met me at college.
b. My father is in hospital.
c. I go to school everyday
Articles are generally not used in double expressions such as: day after day, arm in
arm, from top to bottom, with knife and fork, inch by inch, husband and wife etc.
They are hardly used with the following.
1. Abstract nouns-Honesty, health, wealth etc.
2. Material Noun-Gold, silver, cotton, wood etc.
3. Proper Nouns-Delhi, Madras, Kolkata, Patna,(names of the places)
(names of the persons) Ashoka, Obama, Narendra Modi,Churchill
(Names of mountains)-Mount Everest, Mount abu
(Names of the days or months) Sunday, Monday, January, February etc.
EXERCISE - 5
ANSWER
EXERCISE - 5
ANSWER
2.9 Preposition
A preposition is used to control a noun or pronoun. A noun or pronoun is followed by it. It
points out the relation of the noun or pronoun to the person or thing denoted in the sentence. It is
used before a noun or pronoun to show place, position, time or method.
A. The same preposition can be used for different purposes.
e.g. 1. He has been ill for a month.
Here the preposition-for denotes time.
2. The beggar asked for money.-Here the preposition-for refers to money.
B. If the object of the sentence is Relative Pronoun that, the preposition is used
at the end of the sentence.
Group-I (English) 69
e.g. Here is the pen that you had been looking for.
There are three types of Preposition:
1. Simple Preposition-e.g. At,by,for,from,in,of,off,on,out,till,to ,up,with,through etc.
2. Compound Preposition- e.g- About, above, across, along, among, around, before,
beyond, inside, outside, within, without etc.
3. Phrase Preposition-according to, along with, away from, by virtue of, in course
of, in accordance with, in spite of,with an eye to
There are many words that can be used as Adverb and Preposition.
Mostly Adverbs are not followed by nouns or pronouns.
e.g. Has your friend come in?
But, Prepositions are followed by the same.
e.g. Is Ruma in her room?
Words followed by the Preposition:
i. Ruma agrees with me on that topic.
ii. But Peter does not agree to my proposal.
iii. Ruma acted upon my suggestions.
iv. Peter is addicted to bad habits.
v. He was ashamed of what he had done.
vi. He is not afraid of death..
vii. He is very fond of drawing.
viii. Ruma had been very kind to her friends.
ix. She prefers reading to singing.
x. She must be careful about her health.
xi. She must take care of her mothers health too.
xii. The teacher was angry with Peter for his misconduct.
xiii. The old woman died of fever.
xiv. She was proud of her health.
xv. Peter begged for mercy from the teacher.
xvi. But the teacher was displeased with him.
xvii. Peter was born of rich parents.
xviii. He takes delight in welding broken pipes.
xix. My friend was busy with learning the techniques of welding.
xx. I was astonished at his keen interest.
xxi. I was wondered at his success.
70 Communication Skill-I
EXERCISE - 6
ANSWER
2.10 Conjunction
A Conjunction is used to join two sentences or two words. We must be careful to
distinguish a Conjunction from Preposition, Relative Pronoun or Relative Adverbs because
they also join the sentences.
Look at the following Conjunctions:
i. e.g.-Peter and Ruma are good friends.
ii. Peter is an architect, but Ruma is an electrical engineer.
iii. Peter is posted at Ranchi and Ruma is working at BSEB Patna.
iv. Peter must meet Ruma, or he will feel low.
Now study the following sentences with Conjunction, Preposition, Relative Adverb and
Relative Pronoun :
1. The mechanic has been trying to repair the washing machine since morning.
2. It has been ten years since I have met my friend.
3. She left India five years ago and I have not heard from her since.
4. She was the girl who helped me a lot.
1- Since in the first sentence is used as Preposition.
2- Since in the second sentence is used as Conjunction.
3- Since in the third sentence is used as Relative Adverb.
4-Who in the fourth sentence is used as Relative Pronoun .
There are basically three types of Conjunction:
1. Co-ordinating Conjunctions
2. Sub-ordinating Conjunctions
3. Correlative Conjunctions
1-Coordinating Conjunctions join the sentences of equal rank.
e.g. My friend repaired the machine and it started working.
72 Communication Skill-I
EXERCISE - 1
Fill in the blanks with suitable Conjunctions else, and, or, not onlybut also, yet, no
soonerthan, since, unless, when, lest, else
i. did he reach the station the train started moving.
ii. my friend was not there, I spoke to his mother.
iii. He worked hard, was unable to secure good marks.
iv. I met him, he was suffering from fever.
v. I held his hand he should fall.
vi. you repair the machine, it will not work properly.
vii. The boy can read write well.
viii. Are you listening playing with the ball?
ix. Peter must work hardhe will fail.
x. He was charged of murder of kidnapping his friends son.
ANSWER
EXERCISE - 2
ANSWER
The words that express the sudden feelings or emotions are called Interjection. They can
express joy, sorrow, surprise and approval.
Interjections include words like Bravo, Hurrah, Alas, Wow, Ah etc.
Look at the following expressions:
i. Bravo! You have won the match.
ii. Hurrah! We could achieve our goal.
iii. Ah! Have your friends gone?
74 Communication Skill-I
EXERCISE - 2
ANSWER
2.12 Punctuation
What is Punctuation?
Punctuation refers to the right use of stops. The main stops include
(i) Comma : It is used to separate two or more parts of speech coming together and to
avoid the repetition of a verb.
e.g. Health, wealth and peace go together.
Sam got a watch; Jerry, a mobile.
(ii) Semi colon : It is used to separate the clauses.
e.g. As she loved me, I weep for her; as she was fortunate I rejoice at it.
(iii) Colon : It represents a longer pause than the semicolon.
e.g. The three places are : Patna, Kolkata and Chennai.
(iv) Full stop : It represents the longest pause and is also used with abbreviations.
e.g. She likes apples. M.A.
(v) Apostrophe : This is the mark () that shows that something belongs to somebody.
e.g. This is Sams book.
(vi) Inverted commas : These are used to denote the words of a speaker. e.g. He said,
I can give you my book.
Group-I (English) 75
EXERCISE - 1
ANSWER
Man has won his dominant position on this planet by his command of technology. Other
animals have to take Nature as they find her, they must fit into the environment that she provides as
best they can. Man alone changes the shape of his world. Doesnt he?
Transformation of Sentences: Remove too
EXERCISE - 2
vi. The building was too high for the laborer to climb.
vii. These apples are too ripe to be eaten.
viii. The Principal is too clever not to see through his tricks.
ix. The news is too good to be true.
x. Rumas dress is too striking not to attract attention.
ANSWER
2.13 Do as directed
i. The mechanic welded the pipe.( Change into passive voice.)
ii. A letter to the Principal is written by the student.( Change into Active Voice)
iii. The draftsman is preparing a layout plan of the building.(Change into Passive Voice)
iv. He has repaired the machine.(Change into Passive Voice)
v. The machine was being repaired by the mechanic.(Change into Active voice)
vi. Someone has stolen my watch.(Change into Passive Voice)
vii. They will help him to recover.(Change into Passive Voice)
viii. He taught Ruma Spanish.(Change into Passive Voice)
ix. Who broke the wall?(Change into Passive Voice)
x. Do not insult your elders.(Change into Passive Voice)
xi. Grass grew over the field.(Change into Passive Voice)
xii. He says , Ruma hit me yesterday.(Change into Indirect Speech)
xiii. Peter said to me, I shall play the match.(Change into Indirect Speech)
xiv. Ruma said to Peter, When will you give me the notes ?(Change into Indirect Speech)
Group-I (English) 77
xv. Peter said to Ruma, Did you ask for it?(Change into Indirect Speech)
xvi. Ruma said to Peter, Please bring them on Friday.(Change into Indirect Speech)
xvii. Peter said to Ruma, Let me write in my notebook.(Change into Indirect Speech)
xviii. Ruma said, Goodbye Peter.(Change into Indirect Speech)
xix. Peter said , Oh,for a glass of cold water! (Change into Indirect Speech)
xx. Ruma said to Peter, May God bless you.(Change into Indirect Speech)
xxi. She is the richest woman in the city.(Change the Affirmative into Negative)
xxii. Have we been sent in this world only to make money?(Change the Interrogative into
Assertive)
xxiii. Peter went to college today.(Add question tag)
xxiv. He is too weak to stand.(Remove too)
xxv. There is table lamp in corner of room.(Insert A, An or the wherever
necessary)
xxvi. My breakfast consists of egg, bread,butter and jam.(Insert A , An or The)
xxvii. India has been free 1947.(Insert Preposition)
xxviii. My friend has lived in Patna many years.(Insert Preposition)
xxix. The fresher was introducedhis Seniors. (Insert Preposition)
xxx. The Principal was not satisfied his conduct.(Insert Preposition)
xxxi. He is poorhe is happy. (Insert Conjunction)
xxxii. He was fined wasexpelled from the college.(Insert Conjunction)
xxxiii. He would have helped his friendhe had money.(Insert Conjunction)
xxxiv. ! You have won the gold medal.(Insert Interjection)
xxxv. sit down and dont make a noise said theteacher (Punctuate)
ANSWER
Unit-III
Part-III (Paragraph Writing)
General-Specific
A general-specific paragraph starts with a general statement and continues with the specific
information about the topic. It is factual and straightforward.
The Eco-friendly Handmade Paper
Despite the rapid progress in science and technology, the demand for handmade paper is
growing every day. It, being the best form of recycled paper, has an edge over others. It is eco
friendly and prevents every kind of pollution. Its smooth and exquisite surface fills your heart with
joy when you write on it. Artists adore it for its beautiful texture. They love to draw on it. Many
beautiful drawings can be preserved because of its strong and durable quality. This paper is prepared
with very little quantity of chemicals and is safe for the environment. Paper manufacturing is an
age-old industry that originated in China. Long ago Indians used cellulosic fibers to make paper.
Before this palm leaves were used to prepare paper in India. It was during the Mughal dynasty
when handmade paper industry flourished in India. The advent of industrialization and the
establishment of paper mills in 18th and 19th century, however, hampered its growth. This was
revived by Mahatma Gandhi during freedom movement. The recent global threat from pollution
can be overcome by this handmade paper. It is a sure-shot to get rid of the problems arising from
unemployment.
80 Communication Skill-I
Call me a fool if you like but the cell phone has spoilt the charm of my life. Forgot its
amazing tricks? you may ask. Not at all. is my reply. I have often loved talking to my most
beloved ones with this small device. It has always stood by me when I wished to send SMS to my
dear child living far away. No doubt it has fared well at the time of my needs. But recently it has
totally ruined my peace. From morning to evening I have to entertain the callers who try to convince
me for investing my hard-earned money in various schemes. Then there are the ones who advocate
the buying and selling of the premier properties. The most provoking are the calls which wake me
up at night. I have to convince them that it is not the number they have dialed. Right?. The height of
the things is that it can be a total health hazard for many. Keeping it near your chest can cause
cardiac ailments and fixing your ear every time to the phone is nothing but inviting the gadget
called hearing aid to support you . Well, what do you think? Is it a boon or a bane?
Changing Trends
Man usually loves to imitate. He always tries to find out something new. Trends are the
gifts of the searches made by man. Trends change fast. It is often impossible to catch up with
trends. Cultural trends take some time to change. People adopt trends of different culture. However
it is not easy to get rid of the traditional customs and trends. Those who strongly believe in the old
trends try to resist the dictates implemented by the new. The same attitude is there in the trend of
jobs. Years ago there was not much choice about the jobs. People mostly followed the profession
their parents used to opt for. But the changing trends have paved the way for different professions.
The trend of fashion also changes. Fashion designers create new designs and set new styles. Women
spend a large amount of money to keep pace with the changing trends. Men also are not exception
to this.
EXERCISE - 1
A process-description gives step-by step guidance with a specified time, quantity, number
and other things required. It also focuses the dos and donts. Use Imperative sentences or
Simple present tense + Passive voice (e.g. Open the lid./The lid is opened.) when you are writing a
process description.
Group-I (English) 81
Here is a detailed method of preparing pure distilled water. Look at the diagram first:
Required Apparatus:
(i) Two jars
(ii) Lids to cover
(iii) Capillary tube
(iv) Glass tube with openings at both ends
(v) A Large utensil to hold ice and the second jar
(vi) Burner
What to do:
(i) Fill one of the jars with plain water./One of the jars is filled with plain water.
(ii) Cover it with a lid which has a hole to pass the glass tube./It is covered with a lid
which has a hole to pass the glass tube.
(iii) Place the second jar inside the utensil./The second jar is placed inside the utensil.
(iv) Cover it with the lid with two holes./It is covered with the lid with two holes.
(v) Next insert the glass tubes through the holes in the two lids. This would link them
with each other./Next the glass tube is inserted through the holes in the two lids.
(vi) Then insert a small capillary tube through the second hole in the lid of the second
jar. This would act as an exhaust for the steam./Then a small capillary tube is
inserted through the second hole in the lid of the second jar. This would act as an
exhaust for the steam.
(vii) Put a lot of ice inside the utensil to cover the second jar from outside. This would
act as condenser for the steam./A lot of ice is put inside the utensil to cover the
second jar from outside. This would act as condenser for the steam.
(viii) The tube that connects the two jars must go deep inside the second jar.
82 Communication Skill-I
(ix) Boil the water of the first jar./The water of the first jar is boiled.
(x) Steam will be formed. This would go into the second jar through the glass tube.
(xi) It will be condensed and turned into distilled water.
(xii) Much steam will also go out through the capillary tube. The process is very slow
and will take much time.
How to make a candle
Ingredients required:
(i) 500 gms wax
(ii) Stearine-2 tb spoon
(iii) A double boiler
(iv) A mould
(v) A wick
(vi) Dye
(vii) Scent
(viii) Mould release
What to do:
(i) The wax is heated in a double boiler.
(ii) 2 tablespoons of Stearine are added for 500 gms.
(iii) While the wax is heating, it is tilted to prevent formation of air bubbles.
(iv) The wick is put inside the mould.
(v) When wax reaches pouring temperature, dye and scent are mixed and stirred well.
(vi) Then it is poured into the mould slowly and smoothly.
(vii) If the mould is tall, the mould-release is applied to take out the candle smoothly.
(viii) The sides of the mould are gently tapped to allow the air bubbles to rise.
(ix) A water bath is prepared to cool the candle.
(x) The candle is allowed to set fully before it is removed from the mould.
(xi) If the candle does not easily slide out of the mould, it is placed in a refrigerator for
five to ten minutes.
(xii) Finally it is decorated with carved flowers and leaves.
How to install a ceiling fan without any fuss
Ceiling fans are very popular in summer and winter both. In summer, they lessen the pressure
on air conditioners by producing cool breeze. In winter, they make you warm and cozy by spreading
the heated air throughout the room. In order to install a ceiling fan a few things must be kept in
Group-I (English) 83
mind. First you should turn off the power connection to avoid electric shock. Then Use a ladder or
tall stool to get the access of the ceiling. The wires have to be connected and secured by nuts. Next
the rod and canopy are fixed on the fan. They have to be slid up to the mounting bracket. The lead
wires have to be cut. The blades should be fixed onto the blade brackets with the screws. Finally
the connection has to be turned on and you are ready to enjoy your ceiling fan.
EXERCISE - 2
While writing a paragraph about a problem, give an introduction, discuss the problem, then
refer to the solutions.
When a fire breaks out
The fire which broke out in the nearby factory shows that no precautions against fire hazards
were taken in the factory. Many workers who were unable to come out of the factory choked to
death in the thick fumes caused by fire. In order to get rid of this kind of firetraps, the authorities
must provide fire extinguishers in abundance. The area must have profuse ventilation. The old
wooden beams must be replaced with iron ones. The old equipments which have a chance to leak
poisonous gases must be removed. The workers must be groomed about the safety norms. Two fire
brigades must be kept in disposal of the authorities. These can work at the hour of need.
The Unknown Clues to Fix up Your Fitness through Aerobics
A peaceful sleep following the days toiling brings in renewed vigor and determination
next morning. However, you never cease to enjoy the platter of most oily dishes and keep on
fretting about your over size shape and curves .Not only do you pamper yourself with the large
scoops of ice cream, but you also have to deal with the worst part of your life that has given rise to
various unseen problems. Your friends run faster than you, but you cannot. You try to do so but start
panting after covering only a short distance. You feel lazy and low .You are unable to cope up with
the trendy norms. Pedalling the bike or walking the treadmill in the gym does not click and you
curse yourself .In order to enjoy life as you wish and to prevent yourself from being a prey to
unhealthy ways you need to hit the clues cached here to fix up your fitness through Aerobics. Join
a club for Aerobics. Aerobics is the best therapy to reduce your weight. Aerobics opens the window
for more and more oxygen input in your body. When you are doing these exercises, you have to
move the muscles in your arms, hips or legs a number of times and the flow of blood increases and
your heart- beat is faster. The blood circulation improves and the smaller blood vessels widen and
84 Communication Skill-I
offer more oxygen to the muscles of your body. You are able to get rid of the carbon dioxide and
other wastes produced in your body. It also removes body-ache and you feel as cool as a cucumber.
Data-Comment
We are living in the digital era .Computers play an important role in our lives. So is the data
which is given in a diagram, map , chart ,table or illustration and you are asked to interpret the
given data. You must take care of the following points to do so correctly.
(1) A heading
(2) Relevant points including comparison and contrasts
(3) Fluency
(4) Accuracy
(5) Expression
The following table shows the sales record of a music-shop:
Changing Trends of Music Lovers
Months Indian Classical music Indian Film Music Western music
Q. Write a paragraph in not more than 100 words interpreting the above data:
Changing Trends of Music Lovers
The sales record of the music shop shows the popularity of Indian Film Music. Indian
Classical music is the least popular among the music lovers. More numbers of CDs of the Classical
Music and the Western Music have been sold than the DVDs. Western Music is comparatively
more liked by the people than the Classical Music. Its popularity is on an increase in the month of
March. Yet people have a great love for Indian Film Music. This is evident from the sale of CDs
and DVDs in the three months under review. During January and February the sale of the CDs and
DVDs of Film Music is increased by 13 times than that of Indian Classical Music .It is 7 times more
than that of Western music in the same period. However, March has seen a fall in the popularity
ratio.
Group-I (English) 85
EXERCISE - 3
Given below is a table showing the production record of the colleges in the year 2013:
give information about something. It can be a place or a person about whom the
writer tries to persuade the reader. It has a direct approach and helps the reader to
form his opinion.
V. Comparative paragraphs- Comparative paragraphs deal with comparisons. While
writing these types of paragraphs tables and charts are used. The terms like down
and across are used to focus the right comparison.
However, paragraphs can be analyzed in different ways. They have the following types
too:
l General to Specific
l Process description
l Problem solution
l Data comment
Group-I (English) 87
Unit-IV
Part-IV (Vocabulary Building)
Noun endings :
l -tion indication, information, production, transportation, transition, transformation.
l -ment management, punishment, judgment, improvement.
l -ance performance, maintenance, assistance.
l -ity Malleability, proportionality, profitability, productivity, similarity, purity,
originality.
l -logy analogy, meteorology, phenology, physiology, methodology, penology,
ornithology.
l -meter barometer, thermometer, parameter.
l -metry geometry, trigonometry
l -or actor, director, projector, protector, moderator
l -er manager, programmer, treasurer, writer, lover,
Prefixes that mean NOT :
l -in- inadequate , informal, infinite, invisible, incomprehensible, inexperienced,
inexplicable, inexpressible, indefinable, indescribable, inhuman, inimitable,
innumerable, insoluble, insincere, inseparable, invalid, invariable ,invulnerable
l non- : non-essential, non-existent, non-flammable ,non-stop, non- sensical, non-
committal
l il- illegal, illegible, illogical, illegitimate, illiberal
l im- immoral, immaterial, immature, immeasurable, immobilize, immoderate,
immodest, immortal, immovable, impartial, impassable, impenetrable,
imperceptible, imperishable, imperfection.
l de- deformity, degenerate, deform, degrade, dehydrate, decompose,
l dis- disagree, disconnect, disable, disadvantage, disappear, disapprove, discordant,
discontinue.
l mis- mismanage, misappropriate, misbehave, miscalculate, misconduct, mishappen,
mislead, misrepresent.
l mal- maladjustment, malformation, malfunction, malnutrition, malpractice,
maltreatment
88 Communication Skill-I
6. Radar screen: It tells us about the range of interests of the companies or the
individuals. e.g. Voice portals, now are on every bodys radar screen.
7. Phytoxicity: It refers to plant injury.
8. Solution: Solution refers to products that are produced by the companies.
9. HDR- High Dynamic Range enables a modern TV to brighten and darken selective
parts of the screen. It offers a dynamic presentation.
10. Putting the paper to bed- This means Preparing the newspaper to be printed.
While communicating with the laymen, Technical jargons must be avoided as they cannot
convey the exact approach to the object or process described.
A synonym is a similar word. It denotes a word that has the same meaning as another. However,
it depends on the usage of each and every word where it should fit into. e.g. locate and look
He looked for the lady but could not locate her in the crowd.
Now look at the following words that have similar meanings:
Word Synonym
EXERCISE - 1
2. Write out the meanings of the following words and make sentences:
Propulsion, dissolve, magnify, deplete, inject
Ans: Propulsion- force driving something forward-In small aircrafts gas turbine engines are
very useful for propulsion through the propeller.
Dissolve-disintegrate-The sugar was heated and it dissolved into the water.
Magnify-enlarge-The bacteria got magnified by hundred times.
Deplete-decrease- The supply of the drugs was depleted.
Inject-insert-The vegetables are injected with chemicals.
4.3.2 Antonyms
EXERCISE - 1
6. Fertile
a. real b. calm c. barren d. major
Ans. c.barren
7. Perpendicular
a. straight b. slant c. angle d. horizontal
Ans. d. horizontal
8. Prohibit
a. accept b. grant c. drink d. permit
Ans. d. permit
9. Internal
a. odd b. external c. obscure d. loss
Ans. b. external
10. Exclude
a. shortage b. difficult c. include d. surplus
Ans. c. include
4.3.3 Harmonyms
There are several words that are similar in sound. When they are pronounced, there is
hardly any difference in the sound. However, their meanings are always different. These words are
called Homonyms.
The following pairs of words sound same, but have different meanings:
Word Meaning Sentence
Access- to reach a place Peter gained access to the room through
the balcony.
Access- to open a computer file He could not access the file that got all
the information.
Act- a particular thing done It was an act of terrorism.
by somebody
Act- to perform a part in a play or film Did he ever act in a film?
Air gas He went into the garden and breathed the
fresh air.
Air TV program The program will be aired tomorrow in
the evening.
Admit confess He admitted his guilt.
100 Communication Skill-I
Convert to change or make something They had converted oil to gas central
change from one form, purpose, a heating.
system etc. to another
Convert a person who has changed his A convert to Islam, he was not ready to
religion enter the temple.
Cool fairly cold A cool breeze soothed her ailing body.
Cool become colder The pressur e cooker was cooled
afterboiling the potatoes.
Cover protect The food was covered with foil.
Cover the thing that is used to protect We need a plastic water proof cover to
something protect the car from rain.
Crane A tall machine with a long arm The crane was used during the
used to lift heavy objects construction of the building.
Crane to lean over something in order The girl craned out of the window to see
to see something better them off.
Crack to break without breaking into The wall has cracked.
parts
Crack a line on the surface of The cup got a crack on it.
something where it has broken but
not split
Cutter a tool for cutting He had a pair of wire cutters.
Cutter a small fast ship The cutter was used to transport the
passengers of the ship.
Decompress to have the air pressure in Under pressure gas gets decompressed.
something reduced to a level
Decompress (computing) to return files to When the zipped files are un zipped, they
their original size get decompressed.
Diffuse spread over a wide area Even the diffuse light can be used to
remove darkness.
Diffuse spread over If a liquid is diffused in a substance ,it
gradually mixes with the substance.
Diminish decrease The natural resources are diminishing day
by day.
Diminish belittle They diminished her contribution.
Divider a thing that divides something A room divider was used to separate the
kitchen and the living room.
Group-I (English) 103
Fatigue weakness in metal or wood The metal fatigue could be seen on the
caused by repeated bending or wings of the plane.
stretching
Feature something important, typical What are the features of this car you felt
or interesting attracted to?
Feature to include a particular person or This model of the car features electronic
a thing as a special feature alarm and alloy wheel.
Fence boundary made of wood or wire The cow broke the fence and entered the
garden.
Fence to surround or divide the area His garden is fenced with a wire.
with a fence
Field an area of land The farmers were ploughing the field.
Field practical work He was deputed in a field research.
Figure numbers This year more than one thousand people
in this village have been employed by
the government. By 2020, this figure will
rise to more than fifty percent.
Figure to calculate My friend figured the amount for the trip.
File a metal tool for cutting and The carpenter used the file to smooth the
making the surface smooth surface of the door.
File to put a document into a All my important documents are kept in a
particular place file.
Filter a device that allows any liquid We need filter paper for the coffee
or gas to pass through in order machine.
to remove unwanted material
Filter to pass through a filter The water you drink must be filtered.
Fix attach The shelf was fixed to the wall.
Fix in a difficult situation He was in a fix to find his wife
deteriorating.
Function a special activity or purpose of The function of the intestine is to help in
a thing or a person the digestive system.
Function to operate Despite regular servicing ,the washing
machine has failed to function properly.
Galvanize to make somebody take action His cheerful disposition galvanized them
by making them excited into action.
Group-I (English) 105
Galvanize to cover metal with zinc to protect The galvanized sheet was used to protect
it from rust the tool box from rusting.
Glaze a thin clear liquid used to make The cups shone after applying glaze on
objects shine them.
Glaze to fit sheets of glass into something The carpenter came and glazed the
windows.
Gloss a shine on a smooth surface The paper is available with gloss on one
side.
Gloss to add a note or comment to He glossed the difficult words in his write-
a piece of writing to explain up.
a difficult word
Glue a sticky substance A tube of glue was bought to paste the
envelops.
Glue to give all the attention She was glued to the TV all the afternoon.
to something
Gravity the force that attracts objects in Everybody knows about Newtons Law
space towards each other and of gravity.
that on the earth pulls them
towards the centre of the
planet and makes them fall to
the ground when they are dropped
Gravity seriousness You must realize the gravity of the matter.
Gun a weapon for firing bullets The terrorist pulled out his gun and aimed
at the passengers.
Gun to run very quickly He gunned his motorcycle.
Hammer tool He used a hammer to fix the nail into the
wall.
Hammer hit many times He was hammering the door.
Handle to deal a situation He handled the situation carefully.
Handle the part of a door, drawer etc. He tried to turn the handle of the door,
used to open it but it was locked.
Height measurement Your height must be mentioned in your
CV.
Height distance above ground The food packets were dropped from a
low height to the flood victims.
Hook a curved piece of metal He hung his coat on the hook.
106 Communication Skill-I
Hook to catch a fish with a hook He had managed to hook a large fish.
Ice- frozen water His childs body was as cold as ice.
Ice to cover a cake with icing She iced the cake very beautifully.
Illuminate to shine light on something The lights on the pavement illuminated
the whole street.
Illuminate clarify The text on the pillar illuminates the
Muslim dynasty.
Immerse to put something into a liquid The idol was immersed into the river.
Immerse to get one self involved My fr iend immersed herself in her
painting.
Impenetrable that cannot be passed through The forest is impenetrable.
Impenetrable impossible to understand Her murder was an impenetrable mystery.
Increase grow in size The population of India is increasing day
by day.
Increase growth The increase in crimes in our city has
made the life unsafe.
Industry the production of goods from The industries are flourishing in our
raw materials country
Industry the quality of working hard The manager got impr essed by his
industry.
Insulate to protect something with You must insulate your house to save
a material that prevents heat, energy.
sound electricity etc. from
passing through
Insulate shield He was insulated from the severe cold.
Iron metal The gates of the building are made from
iron ore.
Iron press the clothes He needs his dress to be ironed before he
leaves.
Isolate to separate something or He felt isolated after he left his job.
somebody physically from other
people
Isolate to separate a single substance Scientists are still trying to isolate the gene
that causes cancer.
Jack a device for lifting heavy objects We needed a jack to change the tyre of
our car.
Group-I (English) 107
Material a substance that things can be The building materials have been bought
made from as the project is going to start shortly.
Mend to repair something The socks have holes. They have to be
mended.
Mend improving after a difficult situation The economy of the country is on the
mend now.
Microwave oven that cooks with The chicken was prepared in the
electromagnetic waves microwave.
Microwave to cook in a microwave You have to microwave the contents of
the packet only for three minutes.
Mind brain The teacher trains the mind.
Mind to take care of The driver minds the train.
Monitor A screen that shows information The monitor of our PC is out of order.
from a computer
Monitor track His health- progress was monitored.
Motion the process of moving Do not put your hands inside the food
mixer when it is in motion.
Motion to make gestures He motioned to me for coming closer.
Nail a thin small pointed piece of metal He hammered the nail in the wall.
Nail to fasten something to something He nailed the photograph on the wall.
with a nail
Network a complicated systems of roads, The road network is very much disturbed
lines, tubes etc. due to flood.
Network a closely connected group The network of my friends was very busy.
of people
Number quantity A large number of people were rendered
homeless by the flood.
Number song She sang a beautiful number on his
birthday.
Operation the process of making If we do regular servicing of our
something work machines, it ensures the smooth operation
of the machine.
Operation an act performed by a machine The whole operation was performed
within seconds.
Organic connected with the organs of She is suffering from an organic disease.
the body
Group-I (English) 109
Organic related to food, farming methods The food stuff is now produced by organic
farming.
Panel a rectangular piece of wood, glass The glass panel of the window has
or metal used for the door or window to be replaced.
Panel To cover a surface with flat strips The door was paneled in oak.
of wood, glass etc.
Paper for writing/wrapping Today recycled papers are used for
various purposes.
Paper to decorate the walls of a room The damp patches have been papered.
by covering them with wallpaper
Parallel very similar The roads and the river run parallel.
Parallel similar features The rise in crimes is paralleled by the rise
in unemployment.
Pilot a person who operates the controls The pilot was responsible for the recent
of an aircraft especially as a job aircrash.
Pilot to fly an aircraft The instructor piloted the plane.
Plant the large machinery The company will invest in new plants.
Plant The garden was planted with
beautiful flowers.
Project a planned piece of work to The building project is about to be
produce something completed.
Project to plan an activity The next edition of the History book will
be projected in 2017.
Process a series of things that are done It would not be an easy process to change
in order to achieve a goal the social backdrop.
Process to treat raw material to preserve it The readymade food we buy are mostly
processed with preservatives.
Question a sentence, phrase or a word that The question on quantum mechanics was
asks for information not easy.
Question to ask questions The thief was arrested and questioned by
the police.
Radical far reaching Our society needs radical changes.
Radical a group of atoms that behave as Free radicals in the body can cause cancer.
a single unit in a number of
compounds
110 Communication Skill-I
Resonance the quality of deep, clear and The woman's voice had a strange
continuing sound resonance.
Resonance the vibration produced in an object The resonance produced by the machine
by vibration of similar frequency caused a lot of disturbance.
from another object
Scale marks for measuring What was read on the scale?
Scale extent of something They invited people on a large scale.
Scan (of a light, Radar) to pass across Concealed video cameras are used for
an area scanning each and every part of the
compound.
Scan a medical test He has been advised to get his brain scan.
Screw a thin pointed piece of metal like The screw was loose and the photo frame
a nail with a raised spiral line was about to fall down from the wall.
Screw to cheat They screwed the foreigner.
Sound noise We could hear the sound of their footsteps.
Sound give impression Her voice sounded low on the phone.
Sophisticated clever or complicated in the way The young sters are very much aware of
that it works the highly sophisticated computer
systems.
Sophisticated able to understand difficult ideas The sophisticated audience appreciated
the flute- recital of Hariprasad Chowrasia.
Structure the way in which the parts of The structure of the building is not very
something are connected together strong.
Structure to organize into a pattern Their teacher has structured the lessons
very well.
Static acting as a weight but not The machine works under static pressure.
producing movement
Static not moving or changing The prices on the stock market have
become static.
Telephone a system for talking My telephone is out of order and I was
unable to talk to him.
Telephone to phone He telephoned me to know the venue.
Temperate having a mild temperature The climate of Bangalore is temperate.
Temperate behaving in a calm and The child was quite temperate on the first
controlled way day of his school.
Group-I (English) 111
Tender a formal offer to supply goods or Sealed tenders are invited for the supply
do work at a stated price of tools from authorized dealers.
Tender a small boat The passengers were carried in a tender
from the larger boat to reach the land.
Terminal The place where the journey by The Railway terminal in our city was
train, bus or boat begin or end inaugurated by the Railway minister one
month ago.
Terminal certain to get worse The factory that built PVC pipes is in
terminal decline.
Thermal connected with heat The thermal energy should be conserved.
Thermal Clothing He carried the thermal wear while visiting
the hill stations.
Transmit to send an electronic signal, radio The induction ceremony was transmitted
or television broadcast live by satellite all over the world.
Transmit transfer The disease was transmitted to her child
in the womb.
Transparent allowing one to see through The curtains were almost transparent.
Transparent easy to understand While writing a technical report jargons
should be avoided to make it more
transparent.
Twist bend into shape The wire was twisted to form a triangle.
Twist unexpected change At the end of the movie there was a twist
in the story.
Unit small machine The central processing unit of our
computer is out of order.
Unit A fixed quantity that is used as A woman should drink less than fifteen
a standard measurement units of alcohol per week.
Value the amount represented by a If X has the value 43, what would be the
symbol or letter in Mathematics value of Y?
Value consider important She values my wor ds and acts
accordingly.
Vertical perpendicular The building was almost vertical.
Vertical having a structure in which there There was a vertical flow of
are top, middle and bottom levels communication in the meeting.
Visual connected with sight The painting had a tremendous visual
impact.
112 Communication Skill-I
Visual picture, map film, used to make Today, colorful visuals are used to attract
an article impressive the children.
Wave the form that some types of energy The ultrasonic waves were used for
such as heat sound or light etc. detecting ultrasonic flaws.
take as they move
Wave to moved She waved her hand and bade goodbye.
Weld to join pieces of metal together The broken axle of the car has to be
by heating their edges and welded.
pressing them together
Weld a joint made by welding The weld in the pipe has started corroding.
Wrench metal tool for holding anything The wrench was used to open the lock.
Wrench to pull or twist something The boy wrenched the puppy from his
suddenly sister.
Xerox a process for producing copies The Xerox machine was not functioning
of letters, documents etc. using properly, so the copies of the notes looked
a special machine. hazy.
Xerox to make a copy of the documents I got the documents xeroxed.
with the machine
X-ray a type of radiation the X-ray machine was used to take the
photograph of his chest.
X-rayed to photograph and examine bones His chest was x-rayed.
and organs inside the body
Yard a unit of measuring length 36 inches make a yard.
Yard an area outside a building The prison yard was infested with rats.
Zoom increase suddenly the prices of the cars have zoomed up
suddenly.
Zoom the sound of a vehicle moving The zoom of the car could be heard from
very fast the living room.
4.3.4 Paronyms
A paronym is a word that has been derived from the same root having a similar meaning.
e.g. wisdom is the root word and wise is the paronym.
A root shows the basic meaning of a word. Many words contain a root. For example in the
word Flammable the root flam means fire. Now the whole word means can be set on fire.
Group-I (English) 113
EXERCISE - 1
ANSWER
Words beginning with co- carry the meaning of moving or working together. The most
common forms of this prefix are com- and con-.
EXERCISE - 2
Choose the right word from the following bos to fill the gaps in the sentence below :
compressed, concentric, complex, contact, concrete, components,
combination, compound, contract, compost
1. A machine consists of many different .......... put together.
2. The .......... NaCl has different chemical properties to Na and Cl alone.
3. A gas can be .......... into a msaller volume.
4. Farmers use fertilizer or .......... to increase their yield.
5. .......... circles share the same centre.
6. An electric .......... allows electricity to pass through two faces brought together.
7. .......... consists of sand, cement and stones mixed together.
8. is a .......... number.
9. A .......... of factors led to the accident.
10. As metals cool, they .......... .
116 Communication Skill-I
ANSWER
EXERCISE - 3
Complete the following:
1. A boat that dredges a river is called a ......... .
2. Before the invention of jet engines, all airplanes had pr.........s.
3. A machine which produces electricity is called a g......... .
4. Electronic c.........s are now very cheap, and are extremely useful for carrying out
mathematical operations quickly.
5. A machine op......... has to be very careful that his hands or clothing do not get caught in the
machine.
6. Copper is a good con......... of electricity.
7. The person who keeps records to stock in a company is called the ......... con.........
8. A pro.........enables you to draw accurate angles in Technical Drawing.
9. In the next decade, there will be thousands of career openings for computer pro.........s.
10. One of the most difficult jobs in a company is that of factory man......... .
ANSWER
Add -ity to the following adjectives, and change the spelling as necessary to make nouns.
Also, practise pronouncing these -ity nouns :
EXERCISE - 5
Complete the following definitions, using the appropriate word from the box :
society, the earth, the mind, bodies, animals, rocks, insects, speech sounds
1. geology = the study of ....................
2. entomology = the study of ....................
3. zoology = the study of ....................
4. psychology = the study of ....................
5. physiology = the study of ....................
118 Communication Skill-I
ANSWER
A noun ending -meter (= an instrument which measures z), and -metry (= the science of
measuring z) are common in science and technology.
EXERCISE
Answer the following :
1. What does an ammeter do?
2. What is geometry?
3. What is the function of a cars speedometer?
4. What is trigonometry?
5. What does a barometer measure?
6. Why does a pilot need an altimeter?
ANSWER
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a
O;q
Rifr , oau, ' kCnksad k fuekZ
.k
mi l xksZd k fuekZ
.k
1- t ksbZ
' oj esafo' okl j[ krk gS & v kfLrdA
2- t ksbZ
' oj dksu ekurk gks & ukfLrdA
3- t ksO;kdj.k t kurk gks & oS
; kdj.kA
4- nw
j dh ckr l kspusokyk & nw
j n' khZ
A
5- l ksl cdksfi z; gks & l oZ
fi z;A
6- eks{k dh bPNk djusokyk & eq
eq
{ kq
A
7- t ksi z'ka
l k ds; ksX; gks & i z'ka
l uh; A
8- t ksnsj rd jgs & fpjLFkk; hA
9- t ksns[kk u t k l ds & v n`' ; A
10- t ksi <+
k&fy[ kk u gks & v ui <+
] fuj{kjA
11- t ksdke dfBu gks & nq
"djA
12- t ksdke v kl ku gks & lq
d jA
13- fnu esagksusokyk & nS
fudA
14- l Irkg esagksusokyk & l kIrkfgdA
15- i {k esagksusokyk & i kf{kdA
16- ekl esagksusokyk & ekfl dA
17- o"kZesagksusokyk & okf"kZ
dA
18- rhu eghuksaesagksusokyk & =kS
ekfl dA
19- N%ekg esagksusokyk & "k.ekfl dA
20- ukS
eghusesagksusokyk & uoekfl dA
21- t ksl c dN t kurk gks & l oZ
KA
22- t ksFkksM+
k t kurk gks & v Yi KA
23- fd, mi dkj dksu ekuusokyk & dRuA
24- fd, mi dkj dksekuusokyk & drKA
25- t ks .k ns & mke.kZ
A
26- t ks .k ys & v / e.kZ
A
27- ft l dk vkdkj gks & l kdkjA
28- ft dl k v kdkj u gks & fujkdkjA
29- ft l dk : i v PNk gks & lq
: iA
Group-I (fgU
nh) 123
60- ft l dk o.kZ
u u gksl ds & v o.kZ
uh; A
61- t kst y esajgrk gks & t ypjA
62- t ksv kdk' k esa?kw
erk gks & uHkpj] [ kspjA
63- og i gkM ft l l sv kx fudyrh gks & Tokykeq
[ khA
64- t ksdq
N t kuusdh bPNk j[ krk gks & ft Kkl q
A
65- t kseksg u djrk gks & fueksZ
ghA
66- ft l sfdl h l syxko u gks & fuysZ
i ] v fyIr] fufyZ
IrA
67- t ksu"V gksusokyk gks & u' oj] uk' koku~
A
68- u"V u gksusokyk & v u' oj] ' kk' or~
A
69- ft l dk dksbZ' k=kqu gks & v t kr' k=kq
A
70- t ksysusdh pkg j[ krk gks & fyIl q
A
71- t ksl gu djrk gks & l fg".kq
A
72- t kscgq
r : i / kj.k djrk gks & cgq
: fi ; kA
73- ol q
nso dk i q
=k & okl q
nsoA
74- ' kfDr dsv uq
l kj & ; Fkk'kfDrA
75- ft l dsi kp eq
g gksa & ia
pkuu ( ' ksj dsfy, : <+' kCn)
76- ft l i q
Lrd esav kB v ; k; gks & v "Vk; k; hA
77- ft l esal U
nsg u gks & fuLl UnsgA
78- ft l dh gt kj Hkq
t k, gks & l gl zckgq
A
79- ft l dh mQ
i j dh v ksj Hkq
t k gks & mQ
oZ
ckgq
A
80- t ksfrfnu ugkrk gks & fuR;Luk; hA
81- t ks/ eZdsdke djsa & / ekZ
RekA
fons'kh Hkk"kk l sv k, ' kCn fons'kt dgykrsgSbu ' kCnksadk fgUnh esa; ksx fd; k t krk gS
At S
l s&
va
xzsth ' kCn & v kW
Dl ht u] v kW
i js'ku] ba
t hfu; j] dfe' uj] i kl Z
y
okD; ; ksx
v kW
Dl ht u & geyksx ges'kk v kW
Dl ht u xzg.k djrsgS
A
a
v kW
i js'ku & esjsfe=k dk v kW
i js'ku dq
N fnu i gysgq
v kA
Group-I (fgU
nh) 125
okD; ; ksx
ns'kt & v i usgh ns'k dh cksy pky l sv k, ' kCn ns'kt dgykrk gS
A
tS
ls & yksVk] l ekslk] jLl h] dVksjk
fons'kt & va
xzst h] vjch] i Q
kjl h] i q
rZ
xkyh] rq
d hZ' kCn t ksfgUnh esa; ksx fd, t krsgSfons'kt dgykrsgS
A
tS
ls & Ldwy ] LVs'ku] bekjr] v a
xw
j ] vukukl ] dq
y h] pkdw
] nkjksxk] choh] csxe] l kS
xkr] v yekjh] v pkj] est ]
ckYVh] pkch] cksry bR;kfnA
i ; kZ
; okph ; k l ekukFkhZ' kCn
l eq
nz & l kxj] t yf/ ] mnf/ ] rks;fuf/ ] fl U/q
] jRukdj] i kjkokj] t y&fuf/ ] i ; ksf/ ] unh'k] v fC/ ] okjh'k]
v Ecqf/ ] v .kZ
oA
lw
;Z & HkkLdj] Hkkuq ] jfo] ekrZ. M] l fork] fnus'k] fnudj] v a
' kq
ekyh] xzgi fr] v kfnR;] fnokdj] fnuef.k]
l gl zka
' kq
] gfj] fe=k] i ra
x] v dZ ] ga
lA
fl a
g & O;k/ z] ds'kh] gfj] exjkt ] exsUnz] dsljh] exi fr] ' kknZ
y ] dsgjh] exkf/ i ] xt kfjA
w
l iZ & O;ky] Hkq
tax] Hkq
ta
xe] fo"k/ j] ukx] v fg] i =kx] mjxA
l ew
g & t RFkk] oU
n] fudj] x.k] jkf' k] l eq
nk; ] i q
t ] ;w
a Fk] ny] e.Myh] l ekgkj] l eq
Pp; ] p; A
l jLorh & fxjk] ok.kh] Hkkjrh] ' kkjnk] oh.kki kf.k] bM+
k] okxh'ojh] egk' osrkA
lq
Unj & deuh; ] pk: ] euksgj] eukst ] dfyr] yyke] ea
tq
y ] jE; ] je.kh; ] v fHkjkeA
l sod & nkl ] HkR;] v uq
pj] fda
d j] i fjpkjd] ukS
d j] pkdjA
l ksuk & t kr: i ] Lo.kZ
] dud] da
pu] l q
o.kZ
] gse] fgj.; ] dq
Unu] gkVd] dy/ kS
rA
gkFkh & forq
M] ukx] f}i ] gLrh] xt ] era
a x] dfj] nUnh] x; Un] okj.k] f}jnA
foi j hr kFkZ
d ' kCn
v uq
y kse ' kCn foy kse ' kCn v uq
y kse ' kCn foy kse ' kCn
v Fk bfr v PNk cq
jk
v FkZ v uFkZ v xz i ' pkr~
v i uk i jk; k v uq
xzg foxzg
v fHkK v ufHkK v U/dkj i zd k' k
v uq
dwy i zfrdw
y v Yi v f/ d
v uq
t v xzt v er fo"k
v uq
j kx fojkx v Ur v kfn
v okZ
phu i zkphu v kjksg v ojksg
v fuok; Z fuokZ
; ( , sfPNd) v frof"V v ukof"V
v fHkeku fujfHkeku lq
v ol j dq
v ol j
v kfn v Ur v k; kr fu; kZ
r
v kjEHk v ol ku v kfLrd ukfLrd
Li Q
frZ
w v kyL; v kyksd v U/dkj
v k' kk fujk' kk v knj fujknj
v kdk' k i krky v kpkj v ukpkj
Group-I (fgU
nh) 129
pa
py fu' py ?kj ckgj
pj v pj pi y v pi y
Nfy; k fu' Ny prq
j ew
<+
t hou ej.k t; i jkt ;
ty Fky ta
xe LFkkoj
t Ue ej.k t kxj.k lq
"kq
fIr
t hou eR;q t kxzr lq
Ir
rh{.k dq
fBr
a rVLFk i {ki krh
t M+ psru rhoz eUFkj] eUn
n; kyq funZ
; nkrk v unkrk] l w
e
/ hj v / hj / uh fu/ Z
u
/ eZ v / eZ
] i ki uw
ru iq
j kru
uohu iq
j kru fUkUnuh; v fuU|
fuUnk Lrq
fr u; k iq
j kuk
uez v uez i zR;{k i jks{k] v i zR;{k
fudV nw
j iq
j Ldkj frjLdkj
i zlkn fo"kkn i zd "kZ v i d"kZ
i frozrk dq
y Vk i f.Mr ew
[ kZ
iw
. kZ vi w
. kZ i {ki krh fu"i {k
i zlUu v i zlUu iw
oZ i f' pe
i fo=k v i fo=k i zd k' k v U/dkj
iw
jk v/ w
jk i zofk fuofk
i z'u mkj i zkr% l k; e~
i zse }s"k cU/u eks{k
cq
j kbZ HkykbZ Hkkjh gYdk
ckgj Hkhrj Hkko v Hkko
Hkw
r Hkfo"; ekuo nkuo
eku v i eku ferO;; v i O;;
euq
"; rk i ' kq
rk feF; k l R;
Group-I (fgU
nh) 131
ekS
f[ kd fyf[ kr efyu fueZ
y
fe=k ' k=kq e/ q
j dVq
;'k vi ; ' k ; ksX; v ; ksX;
; ksxh Hkksxh la
; ksx fo; ksx
jksxh fujksxh jkx fojkx
j{kd Hk{kd jkf=k fnol
jkt k ja
d ykHk gkfu
: X.k LoLFk : {k fLuX/
yksHk R;kx fo/ ok l / ok
foi q
y U;w
u fcuk l kFk
foi n~ la
i n~ oS
Hko nfjnzrk
fof/ fu"ks/ fo"k v er
fo' okl v fo' okl fojks/ l eFkZ
u
foykl ri L; k fo' kq
nw
f"kr
v fuok; Z oS
d fYi d Je foJke
' kw
j dk; j la
i fk foi fk
t; i jkt ; ' okl i z'okl
' k; u t kxj.k LFkw
y lw
{e
lq
y Hk nq
yZHk LoxZ ujd
l kdkj fujkdkj Lons'k fons'k
lq
d eZ nq
"deZ
] dq
d eZ LorU=k i jrU=k
Lok/ hu i jk/ hu l / ok fo/ ok
LFkkoj ta
xe lq
[k nq
%
[k
lq
t u] l Tt u nq
tZ
u l jy dq
fVy
l jl uhjl lq
iq
=k dq
iq
=k
l R; v l R; lp >w
B
la
f/ foxzg l nxq
.k nq
xq
.k
Z
Lefr foLefr lw
[ kk xhyk
132 Communication Skill-I
l ekukFkZ
d i zrhr gksusoky sfHkUukFkZ
d
( ' kCn; q
Xeksad sv FkZesav Urj )
yk &
v cy k&fucZ v cyk L=khek=k
v fHkeku&v ga
d kj & v fHkeku l Ppk xoZ Av ga d kj >w Bk ?ke.MA
v oLFkk&v k; q & v oLFkk o; ( mez)Av k; qt hou dh i w j h x.kukA
v ky kS
fd d & v ykS fdd v n~ Hkq
r mke xq . kokykA
v LokHkkfod & v LokHkkfod i zd fr &fo: A
bZ &} s"k &
"; kZ bZ"; kZ nw l jsdh mUufr l st yuA}s"k oS j HkkoA
m| ksx&mi k; & m| ksx m| e] i fjJeAmi k; l eL; k l q y >kusdk rjhdk ; k rjdhc
d i k&n; k & di k fdl h dh l gk; rkAn; k nhu&nq %[ kh i j fi ?kyukA
[ ksn&' kksd & [ ksn eu f[ kUu gksukA' kksd eR;qv kfn i j v i Q l ksl
[k &
d "V&nq
% d"V l k/ kj.k rdyhi Q Anq%[ k ru] eu ; k v kRek dk nq %
[ kh gksukA
fu. kZ
; &U;k; & fu.kZ ; i Q l ykAU;k; bUlki Q
S A
i ki &v i j k/ & i ki / eZ &fo: dk; Z Av i jk/ dkuw u&fojks/h dk; Z
i zse&Lusg & i zse i fr&i Ruh ; k i zseh dk I; kjALusg okRlY; ( cPpksal s)A
u d j uk &
ns[kuk&n' kZ ns[kuk ( l k/ kj.k v FkZ ) An' kZu djuk ( l Eeku v FkZesa )A
J k&HkfDr & Jk ( egkRekv ksadsi zfr] v Fkok / eZesav kLFkk) A
HkfDr (bZ ' oj dh)
fHkUu&foi j hr & fHkUu v yxAfoi jhr mYVkA
Hkze&l Unsg & Hkze ( jLl h dksl ki l e>uk) ] / ks[kk gksukA
l Unsg ( l ki gS; k jLl h) ] ' kd gksukA
/ eZ
&er & / eZ l R; v kfn ekuork dsv kn' kZ Aer et gc A
ew &v ufHkK &
[ kZ ew [ kZ ew <+] cqfghuAv ufHkK ft l si rk u gksA
v Kkr &v i fj fpr & v Kkr ft l dk i rk u gksAv i fjfpr ukokfdi Q A
L=kh&i Ruh & L=kh ukjh ek=kAi Ruh fdl h dh fookfgrkA
y Tt k&Xy kfu & yTt k ' keZ AXykfu fdl h i ki ; k v i jk/ dk v i Q l ksl
' ka dk &
d k&v k' ka ' kadk ' kdAv k' ka d k [ krjkA
Hk; &=kkl & Hk; l k/ kkj.k MjA=kkl Hk; a d j Hk; A
cgq
ew
Y; &v ew
Y; & cgq ewY; cgq r dherhAv ew Y; ft l dk dksbZew Y; u v kd k t k l dsA
; Ru&ps"Vk & ; Ru dksf' k' k ( effort) Aps"Vk & gjdr ( activity) A
Group-I (fgU
nh) 133
la
{ ksi. k
la
{ ksi.k , d v R;ar mi ; ksxh dyk gS] ft l dsek; e l sfoLrr l sfoLrr v uq PNsnksaesaO;Dr fopkj v R;a r
la
f{kIr] l jy v kS j lqcks/ : i esai zd V fd, t k l drsgSA?kj O;Lrrkdsbl nkS
a j esal a
{ ksi.k dhv R;f/ d mi ; ksfxrk
gS
Al a{ ksi.k dh i zfof/ esafdl h jpuk dk l kj xzg.k fd; k t k l drkgSv kS j o; Dr Hkh fd; k t k l drk gS Al a{ ksi.k
dsfy, dq N v ko' ; d ckrsa; ku esaj[ kus; ksX; gS a&
1- ew
y v orj.k dksv PNh rjg l sl e>uk v kS
j gn; a
xe djukA
2- ew
y v orj.k dsokD; ksadschp dsl a
ca
/ ksadks; ku esaj[ kukAv orj.k dsfopkj i zokg dkscuk, j[ kus
dk i z;R
u djukA
3- v orj.k dsHkkoksav kSj fopkjksads v uq : i dF; dks ; ku esaj[ krs gq
, , d mi ; q
Dr l a
f{kIr ' kh"kZ
d
fu/ kZ
fjr djuk] ft l dsv a
r xZ
r la{ ksfi r v a
' k fy[ kk t k l dsA
4- la
{ ksi.k dsfy, ew
y v orj.k ds' kCnksadh x.kuk djusdsckn bl ds, d frgkbZ' kCnksaesal a
{ ksfi r : i
dksi zLrq
r djukA
5- la
{ ksfi r : i dsuhpsckbv ksj ey v orj.kdh' kCn l a
[ ; krFkkl a
{ ksfi r : i dh' kCn l a
[ ; kfufnZ
"V djukA
6- la{ ksfi r dsfy, v usd ' kCnksads, d ' kCn dhi fr i z;ksx esaykuhgksxh] l kj v FkZxzg.k djusdk dkS
' ky
fodfl r djuk gksxk] v kofk] f}: fDr] v fHkO;fDr dh t fVyrk] dfBu ' kCnksadsi z;ksx l scpuk rFkk
v i zpfyr ' kCnksal si jgst j[ kuk v kfn l ko/ kfu; k cjruh gksa
xhA
7- ' kCnksadh x.kuk djrsgq
, dkjd fpUgksadh Hkh x.kuk djuh gksxh] fda
r qf; k : i ksaesafl i Q
Zeq
[ ; f; k
dh gh x.kuk djuh gksxh] l gk; d f; k dh ugha
A
8- ' kCn l a
[ ; k dsfu/ kZ
j .k esal [ r fu; e l sT; knk t : jh ; g gSfd eq
[ ; fpkj dh v uns[kh u gksA ' kCn
nks&pkj v f/ d v Fkok de Hkh gksl drsgS A
a
9- la{ ksi.k i zf; k esaew
y v orj.k dksi <+
d j i gys, d dPPk i zk: i cukuk gksxk] ml dsckn v a
fre l a
{ ksfi r
: i i zLrq r djuk gksxkA
uew
uk&1
i zk: i
ea
f=k; ksa
&t ui zfrfuf/ ; ksadsosru&Hkksc<+
kusdhppkZdsl kFk ghv kykspuk, Hkht ksj i dM+usyxrhgS A
abudh
v kykspukdheq [ ; ot g osru&Hkkksadkcgq r T; knkgksuk ughagS
] cfYd ; g v ke / kj.kkgSfd ; sHkz"V v kjSdkepksj
gksrsgSAbl fy, l eL; k dsgy dsfy, budsosru dksrdZl a
a xr cuk; k t kuk pkfg, , oabudh l ekt , oajk"Vds
i zfr t okcnsgh l q fuf' pr dh t kuh pkfg, A
t ui zfrfuf/ ; ksadsosru&Hkks
ea
f=k; ksa
&t ui zfrfuf/ ; ksadsosru&Hkksdsl oky i j ' kksj&' kjkckgksrkgS
Aot g osru&Hkkksadkv f/ d gksukugha
]
cfYd mudk Hkz"Vkpkj gS Abl fy, l eL; k dsgy dsfy, budsosru rdZ la
xr gksuspkfg, rFkk l ekt , oajk"Vds
i zfr budh t okcnsgh Hkh l q fuf' pr dh t kuh pkfg, A
ew
y v orj.k & 128 ' kCn
la
{ ksfi r : i & 43 ' kCn
uew
uk & 2
t hou rhu rjg dk gksrk gS Ai gyk i jksidkjh t hou] nw l jk l kekU; t hou v kS j rhl jk v i dkjh t houAbl s
mke] e; e v kS j v / e t hou Hkhdgkt kl drkgS Amke t hou mudkgksrkgSft Ugsanw l jksadkmi dkj djuses al q
[k
dk, gl kl gksrkgS ] HkysghmUgsaml l sd"V ; kuq d l ku mBkuki M+ sAbl s; Kh; t hou Hkhdgkt krkgS A; ghnsoRoi w . kZ
t hou gS Abl t hou dkv k/ kj ; K gksrkgS A; K ' kkL=kdsv uq l kj og dk; ZgSft l l si zkf.kek=kdkfgr gksrkgS A; kuh
ft u dekZ sl sl ekt esal q
[ k] , s'o; Zv kS
j i zxfr esac<+ ksrjhgksrhgS Al kekU; t hou og gSt ksi ja i jkdseq r kfcd pyrk
gSA; kuhft l esav i uk v kS
j nw l jsdkLokFkZl / rkjgsAv i dkjh; kuhnw l jksadksi js'kku djusokyk] nq [ knsusokykt hou
ghjk{kl ht hou dgk t krk gS Abl / jrhdks; fn l el ; kv ksav kS j fgal k l seqDr djuk gSrksnsoRoi w . kZt hou dhrjQ
fo' o l ekt dkspyuk i M+ sxkAft ruk ge i zkf.kfgr dsfy, l a d fYi r gksaxs] mrukgekjk ckS fd , oav kfRed mRFkku
gksrk t k, xkAgekjsv a nj euq "; rk dsHkko yxkrkj c<+ r st k, xsA
i zk: i
t hou dsrhu i zd kjksaesai gykmke t hou i jksidkjh] e; e t hou l kekU ; v kS j v / e t hou v i dkjhgksrk
gSAnwl jksadsmi dkj esal q[ k i kusokyksadk t hou mke] i ja i jkuq
l kj pyusokyk LokFkZ
iw. kZt hou e; e rFkk nwl jksads
v i dkj esajr t hou v / e gksrkgS Amke t hou nsoR
oi w
. kZgksrkgS Al ekt dksl eL; kv ksa
] fgal kv kfn l seq
Dr djusokyk
t hou l ekt dsfy, fgrdj v kS j gekjsckSfd&v kfRed mRFkku esal gk; d gksrk gS A
Group-I (fgU
nh) 135
nsoR
oi w
. kZt hou
uew
uk & 3
i zk: i
d kuw
u d k Hk;
uew
uk & 4
XykscyokfeZ x v kS
a j i ; kZ
oj.k dseq sgjsd dht q cku i j gS
Aml dk l cl sv f/ d i zHkko xjhc ns'kksai j i Mx+
a sk
ft udkcM+ kHkwHkkx l eq
nzdsrV i j gS Agekjkns'kcgq r fo' kky gSAml dkcM+ kfgLl kl eq nzdsrV i j gS AeacbZ
q ] psUubZ
]
dksy dkrk] fr: oua ri q
je t S
l segkuxj Hkhl eq nzdsfdukjsgS AokLro esaXykscy okfeZ
a x v kS
a j i znw
"k.kds[ krjksadkl keuk
l jdkj dksugha ] v ke ukxfjdksadksdjuk i M+ sxkAbl ns'k dh t urk / jrhdksol q / jk ds: i esa
a ] i gkM+
ksadksnsoyksd
ds: i esav ksj ufn; ksadksnsfo; ksads: i esai w t rhgSAbl dk i fj.kke rks; g gksuk pkfg, fd bu i fo=k vkS j / kfeZd
dkZO; gksuk pkfg, Aysfdu oLrq fLFkfr bl dsdki Q h foi jhr gSA
136 Communication Skill-I
i zk: i
pfpZr XykscyokfeZ x v kS
a j i ; kZ
oj.ki znw
"k.kdki zHkko l eq
nzrVh; xjhc ns'kksai j T; knki M+
sxkAgekjsfo' kky ns'k
dsv usd egkuxj l eq nzrVh; gSAbu [ krjksadk l keuk l jdkj dscnyst urk dksghdjuk gS
a Ans'k dht urk / jrh]
i gkM+v kS
j ufn; ksadksv kLFkkdki zrhd ekurhgS Abl fy, l foi jhr i fjfLFkfr; ksadsckot w
a n ml sghbu [ krjksal sl psr
jguk gksxkA
i ; kZ
oj . k l a
j {k. k
XykscyokfeZ
x v kS
a j i ; kZ
oj.k&i znw
"k.k l sl eq
nzrVh; xjhc ns'k gh [ krjsesagS
A gekjsfo' kky ns'k dsvusd
a
uxj&egkuxj l a d V esagS
Al jdkj l sT; knk/ jrh] i gkM+ufn; ksadksv kLFkkdki zrhd ekuusokyht urkdksghfoi jhr
a
i fjfLFkr; ksadsckot w
n bu [ krjksal sfucVuk gS A
ew
y v orj.k & 127 ' kCn
la
{ ksfi r : i & 44 ' kCn
la
{ ksi. k d sckj saesad q
N ckr sal a
{ ksi esa
&
okD; d sHksn
v FkZd h nf"V l sokD; d sHksn
1- fof/ okpd & eS
at krk gw
A
2- fu"ks/ okpd & og ughat krk gS
A
3- i z'uokpd & D; k og t krk gS
\
Group-I (fgU
nh) 137
4- v kKkokpd & rq
e ?kj t kv ksA
5- la
nsgokpd & ' kk; n v kt o"kkZgksxhA
6- bPNkokpd & Hkxoku rq
Egsanh/ kZ
; qcuk, A
7- la
d srokpd & ; fn o"kkZgksxh rksi Q
l y v PNh gksxhA
8- foLe; okpd & okg! fdruk l q
U
nj okrkoj.k gS
A
1- drZ
okP; & jke i Q
y [ kkrk gS
A
2- deZ
okP; & jke ds}kjk i Q
y [ kk; k t krk gS
A
3- HkkookP; & & jke ds}kjk gl k t krk gS
A
( 4) feJokD; l sl a
;q
Dr okD;
feJokD; & ; | fi og / uh gS
] rFkkfi ?kea
Mh gS
A
la
;q
Dr okD; & og / uh gS
] ysfdu ?kea
Mh gS
A
( 5) la
;q
DrokD; l sl jy okD;
la
;q
DrokD; & ' kke gq
bZv kS
j v kdk' k esarkjsfVefVekusyxsA
l jyokD; & ' kke gksrsgh v kdk' k esarkjsfVefVekusyxsA
( 6) la
;q
DrokD; l sfeJokD;
la
;q
DrokD; & eS
aLVs'ku i gq
pk v kS
j xkM+
h rq
ja
r [ kq
y x; hA
feJokD; & T; ksagh eS
aLVs'ku i gq
pk R;ksa
gh xkM+
h [ kq
y x; khA
( 7) fof/ okpd l sfu"ks/okpd okD;
fof/ okpd & oseq
>l scM+
sgS
A
a
fu"ks/ okpd & eS
amul scMk ughagw
A
( 8) fu"ks/ okpd & v i uh vl i Q
yrk dksbZughapkgrkA
i z'uokpd & v i uh v l i Q
yrk dkS
u pkgrk gS
\
( 9) Lohdfr okD; okD; l si z'uokpd
Lohdfr okpd & i zR;sd t hou eR;ql sMjrk gS
i z'uokpd & dkS
u t ho eR;ql sughaMjrk gS
\
( 10) foLe; kfn cks/kd l sLohdfr okpd
foLe; kfncks/d & okg! fdruk egku jkt k FkkA
Lohdfr okpd & og cgq
r egku jkt k FkkA
mi okD;
ft u f; k; q
Dr i nksal sv ka
f' kd Hkko O;Dr gks] mUgsamiokD; ; kokD; [ ka
MdgrsgS
At S
a l s; fn og i <+
r k] ; n~
fi
oschekj Fksrksv o' ; l i Qy gksrkA
mi okD; dsnksHksn gS
a
( 1) i z/kku mi okD;
( 2) v kfJr mi okD;
( 1) i z/ku mi okD; %
& okD; dk og fgLl k gSt ksLora
=k Hkhv FkZnsl drk gS; k t ksnw
l jsmi okD; i j
v kfJr ugha
( 2) t ksLora =ku rksfy[ kkt krkgSv kS j u v FkZnsl drkgS
& t ksmi okD; fd D; ksa
fd t ksfd] rkfd] T; ksa
R;ksa
] ; fn] ekuksbR;kfn ' kCnksal sv kfJr gksrk gS
A
Group-I (fgU
nh) 139
tS
l s%
& v ki ughat kursfd og dS
l k yM+
d k gS
A& ( okD; )
( d) v ki ughat kurs & i z/kku mi okD;
( [ k) fd og dS
l k yM+
d k gS & v kfJr mi okD;
okD; d h v ' kq
f; k
( 1) d r kZv kS
j f; k & l a
ca
/ h v ' kq
f; k
v ' kq
& v ki D; k [ kkrh gS
\
' kq
& v ki D; k [ kkrh gS
\
a
v ' kq
& jkt k&jkuh v k; hA
' kq
& jkt k & jkuh v k; sA
( 2) d eZv kS
j f; k & l a
ca
/ h v ' kq
f; k
v ' kq
& esjk v kl wfxjkA
' kq
& esjsv kl wfxjsA
v ' kq
& v ki dk n' kZ
u gq
v kA
' kq
& v ki dsn' kZ
u gq
,A
( 3) la
Kk v kS
j l oZ
uke & l a
ca
/ h v ' kq
f; k
v ' kq
& esjk HkS
; k v PNk gSog v kt v kusokyk gS
A
' kq
& esjsHkS
; k v PNsgS
Aog v kt vusokysgS
a A
a
v ' kq
& esjsi kl pkj dyesagSog dherh gS
a
' kq
& esjsi kl pkj dyesagS
] osdherh gS
A
a
( 4) fo' ks"k. k v kS
j fo' ks"; & l a
ca
/ h v ' kq
f; k
v ' kq
& dkyh t w
r sv kS
j Vksih ykv ks
' kq
& dkyst w
r sv kS
j Vksih ykv ks
v ' kq
& ogk uhyk i Q
y gS
w A
a
' kq
& ogk uhysi Q
y gS
w A
a
( 5) fy a
x] opu v kS
j d kj d & l a
ca
/ h v ' kq
f; k
v ' kq
& v PNk cPpk jksrsugha
A
' kq
& v PNscPpsjksrsugha
A
140 Communication Skill-I
v ' kq
& ekrkt h useq
>l sdghA
' kq
& ekrkt h useq
>l sdgkA
okD; xr l kekU
; i z;ksx
( 1) v ' kq
& ml usv usd ksaxza
Fk fy[ ksa
A
' kq
& ml usv usd xza
Fk fy[ ksA
( 2) v ' kq
& esjh v k; qchl dh gS
A
' kq
& esjh vOkLFkk chl o"kZdh gS
A
( 3) v ' kq
& fo| kfFk;Zksadk ny v k jgsgS
A
a
' kq
& fo| kfFk;Zksadk ny v k jgk gS
A
( 4) v ' kq
& edku dsfxj t kusdk l a
nsg gS
A
' kq
& edku dsfxj t kusdh v k'ka
d k gS
A
( 5) v ' kq
& i kp fdyksxsgw
[ kjhnsA
' kq
& i ka
p fdyksxsgw
[ kjhnkA
foj ke fpg~
u
( 1) v Yi fojke ( ])
mnkgj.k%
& ( 1) cksy ks] exj / hjsl sA
( 2) og v k; k] ysfdu pyk x; kA
( 2) v Z
fojke ( _)
mnkgj.k%
& ( 1) v c D; k d: _ og : Bdj pyk x; k
( 2) unh dsfdukjsog Vgy jgk ea
n&ea
n gok cg jgh Fkh_ ml h l e; , d
v kokt l q
ukbZnhA
( 3) iw
. kZ
fojke ( A)
mnkgj.k%
& ( 1) og i <+jgk gS
A
( 2) ost k jgsgS
A
( 4) i z'ul w
pd fpUg ( \ )
mnkgj.k%
& D; k v ki t k jgsgS
\
( 5) foLe; kfncks/d ; k v k' p; Z
lw
pd ( !)
mnkgj.k%
& ( 1) okg! v PNk fd; kA
Group-I (fgU
nh) 141
[ k. M&II
[ k. M&III
v uq
PNsn y s[ku
f' k{kkdkmn~ ns'; euq"; dkseuq "; cukuk] ml esav kRefuHkZj rkdhHkkouk] pfj=k&fuekZ. kdjukrFkkeuq "; dks
eks{k dh i zkfIr djuk gSAv xj i jh{kk esadnkpkj }kjk dksbZHkhNk=k v a d ykrk gSrksf' k{kk dsokLrfod mn~ ns'; dh
iwfrZdnkfi ughagksl drhgS Adnkpkj }kjkl i Qy O;fDr dsoy mnji w frZdsfy, v uS frd dk; ksZ
aesal a
y Xu jgsxkml esa
v kReKku , oal ekt dY; k.k dk Hkko ughafodfl r gksxkAJk v kS j Hkkouk t S
l soLrqml dsfudV ughagksrh ml dh
nf"V esau v i usxq: t uksadk v knj gS
Av kSj u ekrk&fi rk dk l EekuAi zR;sd ns'k dsHkkohukxfjd fon~ ; kFkhgksrsgS
A
ns'kdhv k'kkns'kdsuo; q odksi j gksrhgS Auo; q
odksadht S l hf' k{kkO;oLFkkgksxhns'kdkHkfo"; HkhoS l kghgksxkA
, d fo}ku usdgk gSfd fdl hns'k dks; q xksadsfy, nkl cukuk gS] rksml ns'k dk l kfgR; vkS
j bfrgkl
u"V dj nhft , v kS
j ml dhf' k{kki z.kkyhesadnkpkj dksc<+koknhft , Av r%ekuo t hou esaf' k{kkdsegRo dksns[krs
gq
, i jh{kk esadnkpkj dkst M+l sl ekIr fd; k t kuk pkfg, A
dq
N fnu i gysafcgkj esadnkpkj dksv usd i jh{kkv ksaesans[kkx; kAt ksf' k{kkO;oLFkk dsfy, Bhd ughagS
A
2- d a
I; V
wj
la
d sr fca nq%1- d a I; w
Vj D; k gS
\ 2- Hkkj r esad a I; w
Vj & bl d k l nq i ; ksx r Fkk bl l sy kHk 3- nS fud
t hou esad a I; w
Vj
daI; w
Vj v k/ q
fud fOkKku dh , d l cl scM+ h nsu gSAbl usekuo t kfr dh v k'kkv ksadksi a [ k yxk fn, gS A
a
da I; w
Vj usi w
j hnqfu; kesaft l rjg v i uhO;kfIr cukbZgS ] dguk gksxkfd v k/ q fud ; q x da I; w
Vj dk; q x gSAv kt gj
i <+k&fy[ kkv knehfcuk da I; w
Vj dsv i uhrjDdhi w j hughadj l drkAbl dhl gk; rkl sekuo v a r fj{k esa?kwe v k; k
gS] panzekdkeLrd pw eusesal i Qy gq
v kgS] i Fohdhi fjekdj i k; kgS Abrukghugha ] fofHkUu xzgksadht kudkjh
i yd >i drsgh i zkIr dj ysrkgS AokLro esa ] t hou dk dksbZ, slk {ks=k ugha ] t gk bl dk ego fn[ kkbZughansrk gS A
bl dsdkj.kl w pukds{ks=kesav n~ Hkq
r ka
fr v kxbZgS Abl dsdkj.knq fu; keq V~
Bhesafl eV xbZgS Al al kj dkoS ' ohdj.k
gksx; kgS Av kt ; g oS Kkfud ; a=ku jgdj ekuo efLr"d cu x; kgS Al qi j daI; w
Vj usrksx.kukds{ks=kesadYi ukrhr
l iQ yrk i kbZgS Ai jek.kqrduhdh l sHkh v f/ d l q i j da I; w
Vj dk ego gksx; k gS Al qi j da I; w
Vj ^i je&1000 , d
Group-I (fgU
nh) 143
l sd sa
M esa, d [ kjc x.kuk, dj l drkgS A; g ekS l e dk i w
okZuq
eku yxkysrkgS Ai zkdfr d xS l rFkk [ kfut i nkFkksZ
ads
HkaMkj dk i rk yxkusesa; g v uks[kk gS Anw j la osnh v kdyu djusesaHkh bl dk dksbZt ksM+ugha A; g l e; &l e; i j
HkkS
xksfyd] l kefjd v kfn v usd {ks=kksadh l wpuk, gekjsrd i gq pkrk gSAda I; w
Vj dsfuekZ . k l sge t hou dsgj {ks=k
esadki Q hv kxsfudy x, gS Af' k{kkds{ks=k esada
a I; w
Vj v c v fuok; Z &l kgksx; kgSAbl usf' k{kkfFkZ; ka
sdksHkkjhcLrsl s
eqfDr fnykusesadki Q h enn dh gS Av kt f' k{kkFkhZv i uh i w
j h f' k{kk da
I; w
Vj dsek; e l sdj l drsgS A
a
3- c<+
r h egxkbZ
4- i znw
"k. k %, d l eL; k
lad sr fca nq%1- i zl r kouk 2- i znw "k. k %, d Hk; kog l eL; k 3- i znw "k. k d sfofo/ k : i 4- i znw "k. k
d k d kj . k 5- i znw "k. k nw j d j usd smi k;
v kt i znw "k.kfo' oO;ki hl eL; kgS Ai znw"k.kdkv FkZgS &okrkoj.kesafdl hro dkv l a rqfyr k=kkesafo| eku
gksukAi zn"wk.k usi w j h i fjfLFkfrdh dksv l a rq
fyr dj fn; k gS Ai ; kZ
oj.k dk t ho&t xr l sxgjk ukrk gS Ai ; kZoj.k dks
LoPN cukusesai zd fr dkfo' ks"k ; ksxnku gS Ai zd fr dk l a rq
y u fcxM+ r sghi ; kZ
oj.k nw f"kr gkst krk gS Ai znw"k.k eq[ ; r%
nksi zd kj dsgksrsgS &l kekft d i znw
a "k.k v kS
j i zkdfr d i znw "k.kA/ kfeZd i znw"k.k v kS
j uS frd i znw "k.kl kekft d i znw "k.k ds
gh: i gS a
Ai zkdfr d i znw "k.k i zd fr dsfofHkUu ?kVdksaesal a rqy u fcxM+ usl sgksrk gS Ai w j h nq fu; k esav kS
j [ kkl dj Hkkjr
esa
] i znw
"k.kdhl eL; kfodjky : i / kj.kdj pq d hgS A; gkrd fd ekuo l H; rkdsv a r dh?kks"k.kk, dht kusyxh
gSAXykscy okfeZ
a x l sv kt i w
a j hnq fu; ki zHkkfor gS Afge Xysf' k; j dsNht usl sl eq nzksadkt yLrj yxkrkj c<+ r kt kjgk
gSAl eq nzdsfdukjscl suxj v kS j ns'k feVusdh dxkj i j gS At ul a
a [ ; k of] uxjksai j c<+ r k t ul a
[ ; k dk Hkkj]
; krk; kr dsl k/ uksaesac<+ ksrjhv kS j muesai z;q Dr bZ / ku okrkoj.kdksnw
a f"kr dj jgsgS Av kS
a | ksfxd fpefu; ksadk/ q v kv kS
j
eyckgokvkS j i kuhdksyxkrkj nw f"kr dj jgsgS a
Av kS| ksfxd fpefu; ksadk/ q v kv kS j eyckgokv kS j i kuhdksyxkrkj
144 Communication Skill-I
5- Hkkj r h; , d r k
lad sr fcanq%1- Hkw fed k 2- ns'k d k HkkS xksfy d Lo: i 3- l a fo/ ku esafLFkfr 4- mi l a gkj
Hkkjr , d cgq y rkoknhl a Ldfr dhns'kgS A; gkfHkUu&fHkUu / eksZ
] t kfr; ksa
a ]la
i zn; ksa
] {ks=kksa
] Hkk"kkv ksav kS
j cksfy; ksa
dsyksx jgrsgS A; g ns'k , d egkl eq
a nzgSt gk ukuk i zd kj dh l aLdfr : i h ufn; k v kdj feyrh gS av kSj , dkdkj
gks t krhgS Abl ns'k esal e; &l e; i j v usd fons'kht kfr; k v krhxbZ
a av kSj Hkkjrh; l a Ldfr esav kdj feyrhpyh
xbZ Agekjkns'k HkkSxksfyd nf"V l s, d foLrr v kS j fo' kky ns'k gSA; gk fofHkUu / eksZ] t kfr; ksav kjSHkk"kkv ksadscksy us
a
okysyksx fuokl djrsgS a& dksbZfons'kh] t ksHkkjr l sfcydq y vi fjfpr gks] , d Nksj l snw l jsNksj rd l i Q j djs
rksml sbl ns'k esabruh fofHkUurk, ns[kusdksfeysa xh fd og l kspsxk ; g , d ns'k ugha ] cfYd dbZns'kksadk l ew g
gSAgekjhbu fofHkUurkv ksadh rg esa, d , slh l erk v kS j , drk i Qy h gq
S bZgSt ksv U; fofHkUrkv ksadks, d / kxsesa
fi jksysrhgSrFkk bu fofHkUurkv ksadksv kS j lq
a
nj v kS j egkj cuk nsrh gS Agekjsns'kdk l a fo/ ku Hkhbl rjg fufeZ r
gqv kgSft l esal c t kfr] / eZ
] {ks=k] l a
i znk; dsyksxksadhHkkoukvksadk; ku j[ kkx; kgS AmQ p&uhp]v Yi l a [ ; d&cgq la
[ ; d]
v ehj&xjhc] nfyr&fi NM+ k v kfn dkHksn gekjsl a fo/ ku esaudyh rjhdsl sugha ] cfYd t hoa r fopkj' khyrk dsry
i j feVk; k x; k gS
Al c c<+ s] l cdh v Uufr gks] fdl h dh fdl h l sVdjkgV u gks&, slh O;oLFkk dk uke gSgekjk
lafo/ kuAbl hfy, ] ^l kjst gk l sv PNk fgUnksLrk gekjkA*
2- v i fBr x| ka
' k&1
orZeku l ekt esauS frd ew Y; ksadk fo?kVu pgq v ksj fn[ kkbZnsjgk gSafoykl v kSj HkkSfrdrk dsen esaHkzka r
yksx csrgk' kk / uksikt Z
u dhv a / h nksM+esa' kkfey gksx, gS Av kt dk ekuo LokFkZ
a i jrk esabl rjg v kda B Mwc pq dk
gSfd ml smfpr&v uq fpr] uhfr&v uhfr dkHkku ughagksjgkgS AO;fDrfo' ks"kdhfut hLokFkZ iw frZl sl ekt dkfdruk
v fgr gksjgk gS ] bl dk ' kk; n fdl hdksv kHkkl ughagS Av kt dsv fHkHkkod Hkh/ uksikt Z u , oaHkkS frdrk dsl k/ u
tqVkusesabrusyhu gSfd mudsokRlY; dkL=kksr ghmudsykMyksadsfy, l w [ kx; kgSAmudhbl mnkl hurkusekl w e
fnyksadksxgjsrd phj fn; kgS Av kt dkckyd vi us, dkdhi u dhHkji kbZ; k rks?kj esanw j n' kZ
u dsfcy l si zlkfjr
v ' yhy i Q gM+dk; Z
w eksal sdjrk gSv Fkok dq la
xfr esai M+d j t hou dk uk' k djrk gS Al ekt dsbl l a ka
fr dky
esaNk=k fdu t hou&ew Y; ksadksl h[ k i k, xk] ; g dguk furka r dfBu gS A
t c&t c l ekt i FkHkz"V gqv k gS
] rc&rc ; q xl t Z
d dhHkw fedk dkfuokZg f' k{kdksausc[ kw
chfd; k gS Av kt
dhn' kkesaHkht hou&ew Y; ksadhj{kk dkxq : rj nkf; Ro f' k{kd i j ghv k t krkgS
AorZ eku fLFkfr esat hou&ewY; ksads
laLFkki u dk Hkkj f' k{kdksadsmQi j gS
] D; ksa
a fd v kt dk i fjokj ckyd dsfy, l nxq . kksadhi kB' kkykt S l hl a
LFkk ugha
jg x; k gS] t gk l sckyd , d l a rq
fyr O;fDro dksf' k{kk i k l dsAf' k{kd fo| ky; i fjl j esaNk=k dsfy, v kn' kZ
gksrk gSA
Group-I (fgU
nh) 145
mi ; q
Dr x| ka
Z ' k d ksi <+
d j l gh fod Yi d kspq
ud j fy f[ k, %
( d) orZ
eku l ekt esaD; k fn[ kkbZnsjgk gS
\
( i) uS
frd ew
Y; ( ii) ew
Y; ksadk fo?kVu
( iii) uS
frdrk ( iv) mi ; q
Dr l Hkh
Z
( [ k) yksx fdl nkS
M+esa' kkfey gksx, gS
\
a
( i) / uksikt Z
u ( ii) foykfl rk
( iii) HkkS
frdrk ( iv) mi ; q
Dr dksbZugha
Z
( x) LokFkZ
iw
frZl sD; k gksjgk gS
\
( i) ew
Y; ksadk mRFkku ( ii) l ekt dk fgr
( iii) l ekt dk v fgr ( iv) uhfr&v uhfr
( ?k) la
ka
fr dky D; k gksrk gS
\
( i) e; dky ( ii) la
e.k dky
( iii) i fjorZ
u dk nkS
j ( iv) dfBurk dk dky
( ) t hou&ew
Y; ksadh LFkki uk dkHkkj fdl i j v k x; k gS
\
( i) ge i j ( ii) l ekt i j
( iii) f' k{kdksai j ( iv) v fHkHkkodksai j
v i fBr x| ka
' k&2
Hkkjrh; n' kZ u fl [ kkrkgSfd t hou dk, d v k' k; gSv kS j , d y{; gS Aml v k' k; dh[ kkst gekjknkf; Ro
gSv kSj var esaml y{; dksi zkIr dj ysukgekjkfo' ks"kkf/ dkj gS Abl i zd kj n' kZu] t ksfd v k' k; dksmn~ ?kkfVr djus
dhdksf' k' kdjrk gSv ksj t gk rd ml sbl esal i Q yrk feyrhgS ] og bl y{; rd v xzlj gksusdhi zf; k gS Adq y
feykdj v kf[ kj ; g y{; D; k gS \ bl v FkZesa; FkkFkZdhi zkfIr og gS ] ft l esai k ysuk dsoy t kuuk ughagS ] cfYd
ml h dk v a ' k gkst kuk gS Abl mi yfC/ esack/ k D; k gS ] dbZck/ k, gS
] i j buesai zeq
a [ k gS^v Kku*Av f' kf{kr v kRek
ughagS A; gkrd fd ; FkkFkZl a l kj HkhughagS A; g n' kZ
u ghgSt ksml sf' kf{kr djrkgSv kS j v i uhf' k{kkl sml sv Kku
l seqfDr fnykrkgS ] t ks; FkkFkZ
&n' kZ
u ughagksusnsrkAbl i zd kj , d nk' kZ
fud gksukckS fd v uq xeu djukughagS ] cfYd
, d ' kfDri zn v uq ' kkl u i j pyukgS ] D; ksa
fd l R; dh[ kkst esayxsgq , l ghnk'kZ fud dksv i ust hou dksbl i zd kj
v kpfjr djuki M+ r kgSrkfd ml ; FkkFkZl s, dkdkj gkst k, ft l sog [ kkst jgkgS AokLro esa ] oght hou dk, dek=k
l ghekxZgSv kS j l Hkhnkf' kZ udksadksbl dki kyu djukgksrkgSv kS j nk' kZ
fud ghugha ] cfYd l Hkheuq "; ksadks] D; kfsad
l Hkh euq"; ksadsnkf; Ro v kS j fu; kZ
r , d gh gS A
mi ; q
Dr x| ka
Z ' k d ksi <+
d j l gh fod Yi d kspq
ud j fy f[ k, %
( d) Hkkjrh; n' kZ
u fdl y{; dh v ksj l a
d sr djrk gS
\
146 Communication Skill-I
v i fBr x| ka
' k&3
mi ; q
Dr x| ka
Z ' k d ksi <+
d j l gh fod Yi d kspq
ud j fy f[ k, %
v i fBr x| ka
' k&4
euq "; dk t U e i kdj gkFk&i Sj rksfgykusgh gksa xsAgekjsi zkphu f"k; ksaus' krk; qgksusdh] fda r qdeZdjrs
gq, t husdhbpNk i zd V dhFkh bfrgkl l k{khgSfd fdrusghHkkjrh; ; q odksausdeZ ' kfDr dscy i j pa nzxq
Ir dh
Hkkfr ' kfDr' kkyh l kezkT; ksadh LFkki uk dhAv k/ q
fud ; q x esaHkkjr t S l sfo' kky t ura =k dh LFkki uk djus okysxk/ h]
usg: ] i Vys v kfn deZ i Fki j n`<+
r kdsghi zfr: i FksAnw l jhv ksj bfrgkl mu l ezkVksadksHkhjs[kka fdr djrkgSft udh
v deZ . ; rk dsdkj.k egku l kezkT; u"V gksx, Aosn] mi fu"kn~ ] dqj vku] ckbfcy v kfn l kjs/ eZ xza
Fk deZ B euhf"k; ksa
dh gh mi yfC/ ; k gS Av k/ q
a fud Kku&foKku dh xkS j o&xfjek mu oS Kkfudksadh nsu gSft Ugksa usl k/ uk dh cfy&osnh
i j v i uhgj l kl l efi Z r dj nhAfoKku deZdkl k{kkr i zrhd gS Al q[ k&l ef dsf' k[ kj i j v kl hu i zR;sd O;fDr
v Fkok t kfr deZ &' kfDr dk i fjp; nsrh gS Al kjh l f"V deZ j r gS
ANksVs&l s&NksVk i zk.kh Hkh deZdk ' kk' or l a ns'k ns
jgk gS A
mi ; q
Dr x| ka
Z ' k d sv k/ kj i j l gh fod Yi ksad kspq
ud j fy f[ k, %
( d) v k/ q
fud Kku&foKku dsfodkl esafdl dk ; ksxnku gS
\
( i) l k/ uksav kS
j ra
=k&ea
=k fo| k dk ( ii) oS
kkfudksadhi zfrHkk&cq
f dk
( iii) oS
Kkfudksadh deZ
&' kfDr dk ( iv) oS
KkfudksadhbPNk&' kfDr dk
( [ k) osn] mi fu"kn] dq
j v ku] ckbfcy vkfn xza
Fk fdl dh mi yfC/ ; k gS
\
a
( i) f"k; ksadh ( ii) egku fopkjdksadh
( iii) deZ
oku euhf"k; ksadh ( iv) i zfrHkk' kkyh jpukdkjksadh
( x) xk/ h] usg: ] i Vsy v kfn usrkv ksausdeZdjrsgq
, fdl dh LFkki uk dh\
( i) Hkkjr ns'k dh ( ii) Hkkjr l jdkj dh
( iii) Hkkjrh; x.kra
=k dh ( iv) Hkkjrh; yksd ra
=k dh
148 Communication Skill-I
( ?k) ^gkFk&i S
j fgykuk* dk vk' k; gS
&
( i) gks'ki w
oZ
d deZdjuk ( ii) O;k; ke djuk
( iii) dq
N&u&dq
N djuk ( iv) xfr esacusjguk
( ) bl x| ka
' k dk mi ; q
Dr ' kh"kZ
d gS
&
( i) deZesafodkl ( ii) la
l kj , d deZ
{ ks=k
( iii) deZdh v ko' ; drk ( iv) v deZ
. ; rk , d i ki
mkj %
1- ( d) ew
Y; ka
sdk fo?kVu ( [ k) / uksikt Z
u ( x) l ekt dk v fgr ( ?k) l a
e.k dky ( ) f' k{kdksai j
2- ( d) ; FkkFkZdsl kFk , dkdkj gkst kuk ( [ k) Kku dk v Hkko ( x) v Kku l seq
Dr gksuk ( ?k) v uq
$' kkl u
( ) Hkkjrh; n' kZ
u
3- ( d) ok.kh l s( [ k) dVqo ddZ
' k ( x) dVqopu ( ?k) e/ q
j ok.kh ( ) ok.kh
4- ( d) oS
Kkfudksadh deZ &' kfDr dk ([ k) deZ
oku euhf"k; ksadh ( x) Hkkjrh; yksd ra
=k dh ( ?k)
dqN&u&dqN djuk ( ) l a
l kj , d deZ { ks=k
[ k. M&IV
v kS
i pkfj d i =k y s[ku
1- d k; kZ
y ; i =k
2- i zsl &l w
p uk
i zsl&l w
puk l sD; k l e>rsgS
\
a
mkj& i zsl&l w
puk%
&
i szl l wpuk l jdkjh v kys[k dk , d egRoi w . kZi zd kj gSAt c l jdkj dsfdl h foHkkx ds}kjk vi usfu.kZ ;
dksfoLrkj l st urkdschp i zlkfjr djusdkfopkj v krkgS ] rksml dsfy, ft l v kys[kdksrS ; kj dj i =ki zd k' ku
laLFkku dsl a i knd dksi =k esai zd kf' kr djusdsfy, i zsf"kr dj fn; k t krk gS Ai zd k' ku l aLFkku ds}kjkbl l w puk ; k
foKfIr dki zd k' ku gw &c&gwfcukfdl hl a l ks/u dsi zd kf' kr fd; kt krkgS ] ml si zsl & l wpuk; ki zsl & foKfIr dgrs
gS
Abl dkms'; ns'kokfl ; ksadksl jdkjhfu.k;Zksal sv oxr djkukgS
a abl dsi zkjEHkesai zd k' ku dkl e; v kS j rkjh[ kfn; k
gksrkgSAml fuf' pr rkjh[ kdsi gysbl dki zd k' ku oft Z r jgrkgS Ai zsl&foKfIr dsi zkja Hkesaml dk, d ' kh"kZ d fn; k
gksrk gS
A
3- i zsl &foKfIr
4- i zfr osnu
i zfrosnu&i zfrosnu l Ei Uu gq
, dk;
Ze dk , d i zk: i gksrk gSt ksdk; Z
e dksfo"k; ] LFkku] frfFk bR;kfn
dkfo' ys"k.k Li "V djrk gS Ai zfrosnu }kjkfo"k; &oLrqdksLi "V fd; kt krk gS
] fo"k; &oLrqdsl UnHkZv k, v frfFk; ksa
dsl a
okn , oafu"d"kZi j Hkhcy fn; k t krk gS Ai zfrosnu }kjk dk; Z
e ds: i js[k l sysd j dk; Z
e dsl ekfIr rd
dk l exzdk; Z' kkfey jgrk gS A
i zkFkZ
uki =k] dk; kZ
y ; &l EcU/h i =k rFkk l ekpkji =k dsl Ei knd dsuke fy[ kst kusokysi =k] i q
Lrd fosrk
dsuke fy[ ksx, i =k gksrsgS A
mnkgj.k fn; k t k jgk gS
A
nS
fud l ekpkj i =k dsl Ei knd dsi kl i =k
nS
fud fgUnq
Lrkn] i Vuk
fo"k; & t y&fudkl h dh O;oLFkk dsl Eca
/ esa
ekU;oj
ge v ki dsyksd fi z; nS
fud l ekpkj i =kdsek; e l si Vukdsft ykf/ dkjh, oauxj fuxe dk; ku i Vuk
dsukxfjdksadh l eL; kv ksadh vksj v kd`"V djuk pkgrsgS
Av ki dk v [ kckj t urk dh l eL; kv ksadksysd j v R;f/
150 Communication Skill-I
d l t x v kS j xaHkhj jgrkv k; k gS Av k' kkgS ] gekjhl eL; kv ksai j v ki v i usl ai kndh; esafopkj djrsgq , gekjsbl
i =k dksi kBdh; i =kksaesaLFkku nsd j i zd kf' kr djsa
xsA; g l oZfofnr gSfd uxj dsv usd {ks=kksaesa; kst uk dsv uq :i
fuokl , oaukyk] l M+ d ughacuusdsdkj.k cjl kr esaHk; a d j l eL; k mRiUu gkst krh gS Ai Vuk uxj dsi kVfyi q =kk
dkWy ksuhesat y&fudkl hdhO;oLFkku gksusdsdkj.kcjl kr dsl e; esaeq [ ; ekxZi j , oav U;ekxksZ
ai j t y&t eko
dh l eL; k mR i Uu gkst krh gS At y t eko dsdkj.k v ke ukxfjdksa, oafo| ky; dsNk=kksadksHk; a d j l eL; kv ksadks
l guk i Mr+kgS AekxZv o: gkst krsgS ] v usd yksx l a
ked chekfj; ksal sHkhxzfl r gkst krsgS Av r%t udY; k.k dh
Hkkouk dksns[krsgq , i z'kkl u dk dk; Zt y&t eko dh l eL; kv ksadksnw j djuk gS A
v k' kkgS] gekjhl eL; kv ksadsfofo/ i {kksai j fopkj djrsgq
, bl l Eca
/ esaBksl dkjokbZdht k, Abl dsfy,
ge Nk=kx.k] ukxfjdx.k ft ykf/ dkjh , oauxjfuxe dk fo' ks"k v kHkkj ekusa xsA
v ki dsfo' okl Hkkt u
1- v fuy dq ekj Bkdqj
2- ch frokjh
3- ea t ; fl a
g
6- ukS
d j h d sfy , v kosnu
ukS
d jh dsfy, i zkFkZ
uk&i =k fy[ krsl e; fuEufyf[ kr ckrksai j fo' ks"k ; ku nsuk pkfg, &
( 1) i =k dsv kjEHk esabl ckr dk i rk nsuk pkfg, fd D; k ys[kd fdl h foKki u dsmkj esai zkFkZ
uk&i =k ns
jgk gSv Fkok v i uh v ksj l sfy[ k jgk gS
A
( 2) v i uh v k; q
] f' k{kk rFkk v uq
Hko dk fooj.k nsa
A
( 3) i =k dh l ekfIr i j i zek.ki =kksa
] v i usdk; Z
&dkS
' ky rFkk mRlq
d rk dk funsZ
' k djuk pkfg, Av Ur esa^v ki dk
di kfHkyk"kh* v kfn fy[ kdj v i ukuke fy[ kukpkfg, A' ks"kO;kogkfjd i =kksadsl eku ghgS Amnkgj.kds: i esans[ksa &
l sok esa
]
Jheku~i z/kukpk; Zegksn; ]
Mh , oh egkfo| ky; ]
fnYyh
ekU;oj]
2tq y kbZ2016 dsnSfud fgUnq Lrku VkbEl }kjk Kkr gqv k gSfd v ki dsegkfo| ky; esa, d i zf' kf{kr
xf.kr&v ; ki d dhv ko' ; drkgS
] t ks; ksX; rkesade l sde f}rh; Js.khesa, e, gksArnuq
l kj v i uhl sok, i zLrq
r
djrsgq, esjk fuosnu ; g gSfd&
eS
a, d i Pphl o"kZdhv oLFkkdkl n`<+, oai fjJehuo; q
od gw
Afopkjksadhnf"V l soS
fnd/ ehZgw
] Hkkjrh;
la
Ldfr dk mi kl d gwA
eS
usal u~2005 esai a t kc fo' ofo| ky; l seS fVd i jh{kk mkh.kZdh FkhA rn~uUrj eS usfnYyh esafgUnw
a
egkfo| ky; l se' k%ch- , - rFkk, e- , - d{kk, i zFke Js.khesamkh.kZdha
Axf.kr esjkl cl sfi z; fo"k; jgkgS
] ft l ds
Group-I (fgU
nh) 151
fy, eS usdkW
a y st dhv ksj l sLo.kZ
i nd i zkIr fd; kFkkAbl dsl kFkgheS
usi a
a t kc fo' ofo| ky; l sfga
nhi zHkkdj i jh{kk
Hkh i kl dh gS A
v uq
Hko dsfo"k; esaesjk fuosnu ; g gSfd l u~2014 esa, e- , - mkh.kZgksusdsmi jkUr Mh- , - oh- mPprj
ek; fed fo| ky; ] nf; kxa
t esaeS
usv ; ki u dk; Zv kjEHkdj fn; kFkkAbl dsckn l u~2015 esaeq
a >sfnYyhesaxouZ esa
V
Ldwy esaukdjh fey xbZ A
v kt dy eq >s: i ; s9300 dk xzsM rFkk l jdkj }kjk Lohdr HkksfeyrsgS AeS
a apkgrk gw fd eq>sdkW y st es a
v ; ki u dk vol j feysrkseS amPpre d{kkv ksadsNk=kksaesaxf.kr dsl kFk&l kFk v i uh l a Ldfr dk Hkh dq N i zpkj
dj l dw Abl hnf"V l seS av ki dsdkW
y st esav kusdksbPNq
d gw AeS
aft u v f/ dkfj; ksadsv / hu dk; Zdjrkgw ] mu l Hkh
dsl kFk esjsLusgi w . kZl EcU/ jgsgS A l Hkh esjsmTToy Hkfo"; dh dkeuk djrsgS
a A i zek.ki =kksadh i zfrfyfi ; k bl
a
i zkFkZ
uk&i =k dsl kFk Hkst h t k jgh gS
A
a
eS
al e>rkgw fd ; fn eq
>sl sok djusdk v ol j i znku fd; k x; k rkseS
avi usdk; Z}kjk v f/ dkjh&oxZdks
; Fkkl EHko l Urq
"V djusdk ; Ru d: xkA
/ U;okn l fgrA
nf; kxa
t v ki dk di kfHkyk"kh]
fnYyh]
12 t q
y kbZ
] 2016 , l - ds- JhokLro
7- ck; ksMkVk
[ k. M&V
f; kRed @
O;kogkfj d
1- d.B~
; ( xysl s) & v ] v k] doxZ
]g
2- rkyO; ( rkyql s) & b] bZ
] ; ] ' k] poxZ
3- ew
/Z
U; ( rkyqdsew
/ kZ
Hkkx l s) & ] j] "k] VoxZ
4- nUR; ( nkr ksl s) & roxZ
]l]y
5- v ks"B; ( nksuksagksBksal s) & m] mQ
] i oxZ
6- , ] , s& da
B&rkyq
7- v ks] v kS& da
B&v ks"B
8- o & na
r &v ks"B
9- ] k] .k] u] e & ukfl dk
Li ' kZ & ( d & e) ( 25)
v UrLFk & ; ] o] j] y ( 4)
m"e & ' k] "k] l ] g ( 4)
i z'u & , ] v ks] e] g dk mPpkj.k LFkku crk,
mkj & , da
B&rkyq
v ksda
B&v ks"B
e & v ks"B@
ukfl dk
g da
B
2- ekS
f[ kd l a
i zs"k. k@
oDr r k ' kS
y h d k fod kl
3- l eq
fpr ' kkj hfj d Hkk"kk d k i z;ksx
4- l a
okn d kS
' ky
Assignment d k; Z
Hkkj @
i z'u
mPpkj.k] i q
Lrd] jkr] l ekslk] Ldw
y ] jsy ] LVs'ku] v kyekjh] p' ek] pk; bR;kfn dk i z;ksx djuk
2- d k; kZ
y ; h ' kCnksad k i z;ksx d j sa
4- foj ke fpg~
uksad k i z;ksx d j sa
( i) og l ksx; k
( ii) rq
e dc v k; s
154 Communication Skill-I
5- la
okn y s[ku & fLFkfr d sv uq
l kj
6- v uq
PNsn fy s[ku & fy [ ksa
8- ' kCnkoy h
v kbZ
l h Vh] Vksiksy kW
t h] l a
i zs"k.k] n`' ; l a
d sr] Jo; l a
d sr] nS
fgd Hkk"kk] l rr i zf; k] mRd`"V]
v kH; a
r j] v Yi K] v okZ phu] ' kq "d] uhjl ] od] foLej.k] fujkfe"k] LFkyw] ol u] uhj] fud`"V bR;kfnA
Group-I (fgU
nh) 155
Sem-I (Group-I)
fo' ks"k i kB~
; l kexzh(A)
v uq
PNsn y s[ku
v uq
PNsn ys[ku l sv fHkk; fdl h fo"k; l sl a
ca
fdl h fo"k; l sl a
ca
/ vi usfopkjksadksdV djuk gS
A
bl esadq
' kyrk kIr djusdsfy, v H; kl dh v ko' ; drk gS AfuEufyf[ kr ckrksai j ; ku nsuk pkfg, A
( 1) l cl si gysfo"k; dksHkyh&Hkka
fr l e> ysukpkfg, AdHkh&dHkhfdl hl w fDr] yksd ksfDr] v Fkokdgkor i j
Hkh fy[ kusdsfy, dgk t krk gS Av r%' kh"kd
Z esafufgr Hkkoksa, oafopkjksadksl e>usdh ps"Vk djuh pkfg, A
( 2) v uq
PNsn dh Hkk"kk ' kq
rFkk mi ; q
Dr ' kCnksal s; q
Dr gksA
( 3) bl dh ' kS
y h bruk l kjxfeZ
r gksfd de&l s&de ' kCnksaesav fkd&l s&v fkd Hkko rFkk fopkj fufgr gksA
( 4) v uq
PNsn dk R;sd okD; nw
l jsokD; l smfpr : i esal a
cn~
k gksA
( 5) Hkko v kS
j Hkk"kk dh v fHkO;fDr esaLi "Vrk] ekS
fydrk l jyrk gksuh pkfg, A
1- nS
o nS
o v ky l h i q
d kj k
la
d sr fca
nq
& Hkw
fedk] v kyl hO
; fDr] HkkX; dkego] fuDEeki u] cgkusckt h] l i Q
yrkghi fjJe dhdq
t h]
mi l a
gkjA
bl mfDr dkv FkZgSfd v kyl hO;fDr ghHkkX; dhnq gkbZnsrk gSAog HkkX; dsHkjkslsght hou fcrk nsuk
pkgrk gS Al q[ k kIr gksusi j og HkkX; dh i z'ka l k djrk gS Av kS j nq
%[ k v kusi j og HkkX; dksdkslrk gS A; g Bhd gS
fd HkkX; dkHkh gekjst hou esaego gS ] ysfdu v kyl hcu dj cS Bsjguk rFkk v l i Q yrk kIr gksusi j HkkX; dks
nks"k nsuk fdl h dkj Hkh mfpr ugha A; kl v kS j i fjJe l i Q yrk dh dq t h gS
a Adgk Hkh gS & ; fn i q
: "kkFkZesjsnk,
gkFk esagSrksfot ; ck, gkFk esa A i fjJe l sfeV~ Vh Hkh l ksuk mxyrh gS Av kyl h , oadkepksj O;fDr ghHkkX; ds
ys[k i <+ r sgS
Aogh T; ksfrf"k; ksadk njokt +
a k [ kV[ kVkrsgS AdeZ
a B O;fDr rksckgq cy i j Hkjkslk djrsgSAi fjJeh O;fDr
a
Lokoya ch] bZ
ekunkj] l R;koknh, oapfj=koku~gksrkgS Aog dHkhHkhi jkkhurkdsca / u l seqDr ughagksl drkAog HkkX;
dsHkjkslsjg dj t hou Hkj nq %[ k Hkksxrk jgrk gS A
2- v ko' ; d r k v kfO
k"d kj d h t uuh gS
A
la
d sr fca
nq
& Hkw
fedk] ekuo t hou v kS
j fHkUu dkj dh v ko' ; drk, ] u, &u, v kfo"dkj] l q
[ k&l q
fokk, ]
ekuoh cq
f dk deky] mi l agkjA
v ko' ; drk vusd v kfo"dkjksadkst Ue nsrhgS A' kkjhfjd rFkk ckS fd nksuksadkj dscy dk mi; ksx djds
euq"; usvi usfy, v usd l q fokk, at q
VkbZgS
AbUghav kfo"dkjksadscy i j euq
a "; v kt l q[ k&l q
fokk ds>w y sesa>w
y
jgk gSAt c ml usv uq Hko fd; k fd cS y xkM+
h dh ; k=kk u l qfokkt ud gSv kSj u gh bl l sl e; dh cpr gksrh gS A
rksml usrst +xfr l spyusokysokguksadkv kfo"dkj fd; kAjsy ] dkj rFkkok; q ; ku v kfn ml dhv ko' ; drkdhi w frZ
djusokysl kku gS Abu v kfo"dkjksadksdksbZl hek ugha
a At S l s&t S
l sekuo&t kfr dh v ko' ; drk c<+ r h gSoSl su; s
156 Communication Skill-I
3- v kRe&fuHkZ
jrk
la
d sr fca
nq
& Hkw
fedk v Fkok Lokya
cu dk v FkZgS
& v i uk l gkjk v ki cuukA
fcuk fdl hdh l kg; rk fy, v i uk dk; Zfl dj ysuk v kRe&fuHkZ j rk dgykrk gS Av kRe&fuHkZ
j rk dk ; g
v FkZdnkfi ughafd euq "; gj dke esaeuet + hZdjsA vko' ; drkuq l kj ml s nw
l jksal si jke' kZHkh ysuk pkfg, A
v kREk&fuHkZ
j rkdkxq . kl k/ u , oai fjJe l sv krkgS Av kR efo' okl v kRe&fuHkZj rkdkew y v kkkj gSAv kRefo' okl ds
v Hkko esav kRe&fuHkZj rk dk xq. k ughav krkAv kRe&fuHkZ j rk dk xq. k euq"; dk , dek=k l Ppk fe=k gS Av U; fe=k gS A
v U; fe=krksfoi fkesal kFkNksM+l drsgS ] i j bl fe=kdscy i j euq
a "; pkgsrksfo' o&fot ; dkl i ukl kdkj dj
l drk gS Av kRefuHkZ
j O;fDr LokfHkekuh, oaLora =krk&f; gksrk gSAog v i usmkj dsl kFk&l kFk ns'k v kS j t kfr dk
mkj djusesaHkh l eFkZgksrk gS Aft l ns'k dsR;sd ukxfjd esav kR e&fuHkZ
j rk dk xq . k gksrk gS
] og R;sd {ks=k esa
Hkji w
j mUufr dj l drk gS A
4- d j r &d j r v H; kl d st M+
er gksr l q
t ku
la
d sr fcanq
& Hkw
fedk] v H; kl dh egkk] xq
. kksadk fodkl ] cq
f dk c<+
uk] i fji Dork] l k/ u gh l i Q
yrk
dk ew
y ] mi l a
gkjA
fuja
r j v H; kl l seq
[ kZeuq
"; Hkh eskkoh cu l drk gS Aft l dkj jLl h l sfuja r j v kust kusl sf' kyk i j
fu' kku i M+t krsgSAml hdkj v H; kl l seuq
a "; t M+efr l sl q t ku gkst krkgS A; g Bhd gSfd xksdksi hV&i hV dj
?kksM+
k rksughacuk; k t k l drk] fda r qfuja
r j v H; kl vkS j ; Ru l sv usd kusd xq . kksdk fodkl fd; k t k l drk gS A
mnkgj.kkFkZdfo; ksaesadfork djusdh' kfDr bZ ' oj&i znk gksrhgS] i ja
r qfuja
r j v H; kl l sHkh dfork l iakfnr dht k
l drh gS Al p rks; g gSfd v H; kl v i sf{kr gS A
5- v kt y xxj h Nyd r t k;
la
d sr fca
nq
& Hkw
fedk] v kw
j k Kku&O;FkZ
] Mha
x gka
d uk] >w
Bk n' kZ
u v kS
j vi w
. kZ
r k] ghurk dh xza
fFk] >w
Bk xkS
jo
v kS
j fn[ kkosdh Hkkouk] mi l a
gkjA
t y l sv keq [ k Hkjh xxjh pq i pki fcuk mNyspyrh gS Av k/ h Hkjh gq
bZt y dh eVdh mNy&mNy dj
pyrhgS ABhd ; ghLoHkko ekuo eu dkHkhgS AokLrfod fo}ku fouezgkst krsgS Auezrkghmudhf' k{kkdkzrhd
a
gksrk gS Anwl jh v ksj t ksyksx v Z &f' kf{kr gksrsgS
av Fkok v Z&l e` gksrsgS] osv i usKku v Fkok / u dhMha
a x cgqr
gkd rsgS a
Av Z &f' kf{kr O;fDr dkMha x gkad ukcgq r dqN euksoS
Kkfud HkhgS Aosyksx v i usKku dkn' kZu djdsv i uh
vi w. kZ
r k dks<duk pkgrsgS Amudseu esav i usv / w
a j siu dsfr , d dkj dhghurk dk euksHkko gksrkgSft l sos
n' kZu dsek; e l s>w Bki zHkko mRiUu djdsl ekIr djukpkgrsgS a
A; ghdkj.kgSfd e; eoxhZ ; O;fDr; ksadst hou
ft rusv kMa cji w
. kZ
] i zia
pi w
. kZ, oaypj gksrsgS amrusfuEu ; kmPp oxZdsugha AmPp oxZesaf' k{kkku v ksS
j l ef dks]
Group-I (fgU
nh) 157
v i usxq
. k dks] v i usego dksgfFk; kj cukdj pykrk gS Ai zk; %; g O
; ogkj ns[kusesavkrk gSfd v a
xzst +
hdh f' k{kk
l sv Yi i fjfpr yksx v a xzst h cksy usrFkk v a
xzsth esafuea
=k.k&i =k Ni okusesav f/ d xkS
j o v uq
Hko djrsgS Av r& ; g
a
l R; gSfd v i w . kZl ef i zn' kZ
u dkst Ue nsrh gSv FkkZ r ~v / t y xxjh Nydr t k; A
lad sr fca
nq& Hkwfedk] fut Hkk"kk dk ego] Hkk"kk dh v ko' ; drk] l kekft d t hou esaHkk"kk] fut Hkk"kk l s
ekufl d Hkw
[ k dh ' kka
fr] mi l a
gkjA
v i uh Hkk"kk dsmRFkku dsfcuk O;fDr mUufr gh ughadj l drkAHkk"kk v fHkO;fDr dk eq [ k ek; e gSA
Hkk"kk l kekft d t hou dk v i fj gk; Zv a x gSAbl dsfcuk l ekt dh dYi uk Hkh ughadh t k l drhAv i uh Hkk"kk
esav i useu dsfopkjksadksdV djusesal q fo/ k jgrh gS Afons'kh Hkk"kk dHkh Hkh gekjsHkkoksadksmruh xgjh
a
v fHkO;fDr ughansl dr h ft ruh gekjh ekr Hkk"kkAegkRek xk/ ht husHkh bl h ckr dks; ku esaj[ kdj ekr `&Hkk"kk
dksf' k{kkdkek; e cukusi j cy fn; kFkkAgekjsns'kesav a xzst hdsi z;ksx i j br ukv f/ d cy fn, t kusdsmi jka r
Hkh v i sf{kr l i Qyrk bl hdkj. k ughafey i k j gh gSD; ksa
fd bl ds}kjk ge v i usfopkjksadksi w . kZv fHkO;fDr ugha
nsl dr sAge ghur k dh Hkkouk dk f' kdkj gksjgsgS Av a
a xzst h&i j Lr ksa}kjk fn; k t kusokyk ; g r dZHkzfer dj j gk
gSfd] v a xzst h Kku dk gksuk v ko' ; d gSA
7- d k o"kkZt c d f"k l q
[ kkus
la
d sr fcU
nq
& Hkw
fedk] l k/ u v kS
j l e; esarkjrE; rk] mfpr v ol j] vuq
dwy l e; dh i j[ k] mi l a
gkjA
bl l w
fDr dk v FkZgS At c [ ksrh gh l w
[ k xbZ] rc i kuh dscjl usdk D; k ykHk gS \ t c Bhd v ol j i j
okafNr oLrqmi yC/ u gq bZrksckn esaml oLrqdkfeyuk csd kj ghgS Al k/ ku dhmi ; ksfxrk rHkhl kFkZ
a d gksl drh
gS] t c osl e; i j mi yCk gkst k, aAv ol j chrusi j l c l k/ u O;FkZjgrsgS Ava
a xzst hesa, d dgkor gS & ykgssi j
rHkh pksV djkst c fd og xeZgksv FkkZ r ] t c yksgk eq M+
usv kSj <yusdksrS ; kj gks] rHkh mfpr pksV djuhpkfg, A
ml v ol j dks[ kksnsusi j dsoy yksgsdhVu&Vu dhvkokt +dsv frfjDr dq N ykHk ughafey l drkAv r%euq ";
dkspkfg, fd og mfpr l e; dhi zrh{kkesagkFk&i j&gkFk/ j dj u cS Bkjgs] v fi rql e; dhv ko' ; drkdksi gys
l s; ku djdsml dsfy, mfpr rS ; kjhdjsAgekjs' kkL=kksaesaHkhdgkx; kgSfd l e; , d , slhL=khgSt ksv i usya cs
cky eq g dsv kxsi Qy k, gq
S , fuja
r j nkS
M+
r h pyh t k jgh gS Aft l sHkh l e; : i h ml L=khdkso' k esadjuk gks] ml s
pkfg, fd og l e; dsv kxs&v kxsdj ml h L-h dsckyksal sml si dM+ sAml dsi hNs&i hNsnkS M+
usl seuq"; ml sugha
i dM+i krkAv k' k; ; g gSfd mfpr l e; i j mfpr l k/ uksadk gksuk t + : jh gS At ksyksx v kx yxusi j dq v k [ kksnrs
gS] osv kx esav o' ; >q
a y l t krsgSAmudk dq
a N Hkh ' ks"k ughacprkA
8- i fj J e l i Q
yr k d h d q
a
t h gS
la
d sr fca
nq
& Hkw
fedk] i fjJe dk ego] l e; kuq
l kj cq
f dk l nq
i ; ksx] i fjJe v kS
j cq
f dk rkyesy ]
vi l a
gkjA
158 Communication Skill-I
la
d sr fca
nq
& Hkw
fedk] ok.kh dh ' kfDr] nks"ki w
. kZokpkyrk O;FkZcksy usdk nq
"i fj.kke] mi l a
gkjA
euq "; dksbZ ' oj dh v ksj l sv usd i zd kj dh ' kfDr; kai zkIr gq bZgS Abuesaok.kh v Fkok okd~' kfDr dk xq
a .k
l cl segoi w . kZgS
AO;fDr ok.khdkl nq i ; ksx djrkgS ] ml dsfy, rks; g ojnku gSv kS j ft l dht hHkdrjuhdsl eku
fujar j pyrhjgrhgS ] ml dsfy, ok.khgS ] ml dsfy, ok.khdkxq . kv fHk' kki Hkhcu t krkgS AHkko ; g gSfd okpyrk
nks"k gSi ' kqdsi kl ok.kh dh ' kfDr ugha ] bl h dkj.k t hou Hkj ml snw l jksadsv / hu jg dj d"V mBkuk i M+ r k gS A
og l q [ k nq%[ k dk v uq Hko rksdjrk gSi j ml sO;Dr ughadj l drkAml dsi kl ok.kh dk xq . k gksrk rksml dhn' kk
dHkh n; uh; u curhAdHkh&dHkh i ' kqdk l nO;ogkj Hkh euq "; dksHkzka fr esaMky nsrk gS Av usd dgkfu; ka, slh gS a
ft udsv ; u l si rk pyrk gSfd i ' kq v ksauseuq"; &t kfr dsfy, v usd j ckj v i uscfynku v kS j R;kx dk i fjp;
fn; kgSi j okd~' kfDr dsv Hkko dsdkj.kml seuq "; ds}kjkfueZ e eR;qdkHkhl keukdjuki M+ kgSAbl dsfoi fjr
euq "; v i uhok.kh dsnq : i ; ksx dsdkj.k v usd ckj d"V mBkrk gS Ajghe usv i usnksgsesaO;Dr fd; k gSfd t he
rksv i uh eupkgh ckr dg dj eq g esafNi t krh gSi j t w
a fr; kadk l keuk djuk i M+ r k gScspkjsfl j dksAv fHki zk;
; g gSfd euq "; dksv i uhok.kh i j l a ; e j[ kuk pkfg, Abl l a l kj esacgq r &l s>xM+ksadk dkj.k ok.khdk nq : i ; ksx
gSA, d usrkdseq [ k l sfudyhgq bZckr l kjsns'k dks; q dhTokyk esa>ksa d l drhgS Av r%; g Bhd ghdgk x; k
gSfd i ' kqu cksy usl sd"V mBkrkgSv kS j euq "; cksy usl sAdksbZHkhckr dgusl si gysml dsi fj.kke i j fopkj dj
ysuk pkfg, A
10- d kj t / hj sgksr gS
] d kgsgksr v / hj
a
la
d sr fca
nq
& Hkw
fedk] / S
; Zv kS
j bPNk] ' kka
r eu dh mi; ksfxrk] i zrh{kk v kS
j mfpr i Q
y dh i zkfIr] mi l g
akjA
ft l dsi kl / S
; ZgS
] og t ksbPNk djrk gS] i zkIr dj ysrk gS
Ai zd fr gesa/ hjt / kj.k djusdhl h[ k nsrh
gS
A/ S
; Zt hou dhy{; i zkfIr dk}kj [ kksy rkgS
At ksyksx t Ynhdjks] t Ynhdjksa * dhjV yxkrsgS ] osokLro esa^v /
a
Group-I (fgU
nh) 159
11- nw
j d s<ksy l q
gkous
la
d sr fca
nq
& Hkw
fedk] nw
j dsfj' rs&ukrs] nw
j l si zkdfr d l q
njrk] fudV l sfj' rksadh dVq
a r k] mi l a
gkjA
bl mfDr dk v FkZgSfd nw j dsfj' rs&ukrscM+ sv PNsyxrsgS At ksl a
a ca
/ h, oafe=kx.k ge l snwj jgrsgS]
a
osi =kksads}kjkgekjsi zfr fdrukv xk/ Lusg i zd V djrsgS Amudsi =kksal si rkpyrkgSfd osgekjsi gq
a pusi j gekjk
a
v R;f/ d Lokxr djsa xsAgekjh ns[kHkky rFkk gekjsv knj&l Rdkj esadq N dl j u mBk l dsaxsAysfdu t c mudsi kl
i gqprsgS
a arksmudknwl jkgh: i l keusv kusyxrkgS AmudsO;ogkj esa; g pfjrkFkZgkst krkgSfd nw j ds<+ksy l q
gkous
gksrsgSAnw
a j ct usokys<+ ksy dh v kokt Hkh rksdkuksadkse/ q j yxrh gS Ai j fudV i gqprsghml dh ofu dkuksadks
a
dVqyxusyxrh gS Anwj l s>kM+&>a[ kkM+Hkhl q
nj n`' ; i zLrq
a r djrkgSi j fudV t kusi j i kaoksdsNyuh gkst kusdk
Mj mRiUu gkst krk gS ABhd gh dgk gS & nw
j ds<+ ksy l q
gkousA
12- y ksHk i ki d k ew
y gS
la
d sr fca
nq
& Hkw
fedk] yksHk] dkj.k] v i jk/ ksadkt Uenkrk] v uS
frdrkdkdkj.k] bPNkv ksai j fu; a
=k.ku gksuk]
mi l a
gkjA
laLdr dsfdl h uhfrdkj dk dFku gSfd yksHk i ki dk ew y gSAeu dk yksHk gheuq "; dkspksjhdsfy,
i zsfjr djrk gS AyksHk v usd v i jk/ ksadkst Ue nsrk gS AyksHk v R;kpkj] v ukpkj v kS j v uSfrdrk dk dkj.k curk gS A
egew n xt +
uoht S l s' kkl dksads/ u dsyksHk esavkdj euekusv R;kpkj fd; sAv kS ja
xt s+c usv i usrhuksaHkkb; ksadk o/
dj fn; k v kS j fi rk dksca nhcukfy; kAt + j ] t ks: rFkkt +
ehu ds>xM+ sHkhi zk; %YkksHk dsdkj.k gksrsgSAyksHkhO;fDr
a
dk n; l c i zd kj dhcq j kb; ksadk v M~Mk gksrk gSAegkRek cq usdgk gSfd bPNkv ksadk yksHk ghfpa r kvksadk ew y
dkj.k gS Aykyph O;fDr cgq r dq N v i usi kl j[ k dj Hkh dHkh l a rq
"V ughagksrkAml dh n' kk rksml ew [ kZykyph
dsl eku gkst krhgSt kseq xhZdki sV i Q kM+dj l kjsv a Msfudky ysukpkgrkgS AyksHkhO;fDr v a r esai NrkrkgS AyksHkh
fdl h i j midkj ughadj l drkAog rksl c dk v i dkj gh djrk gS Abl fy, vxj dksbZi ki l scpuk pkgrk gS
rksog yksHk l scpsA
13- i j k/ hu l i usgq
al q
[ k ukfga
la
d sr fca
nq
& Hkw
fedk] i jk/ hurk dk nq
%
[ k v kS
j v fHk'kki ] i hM+
k v kS
j dq
Bk] mi l a
a gkjA
^i jk/ hu l i usgq
al q
[ kukfga* mfDr dkv FkZgSfd i jk/ hu O;fDr l i usesaHkhl q [ kdkv uq
Hko ughadj l drkA
i jk/ hu v kS
j i jkoyachdsfy, l q [ kcuk ghugha Ai jk/ hurk , d i zd kj dk v fHk' kki gS
Aeuq"; rksD; k i ' kq
&i {khrd
i jk/ hurk dh v OkLFkk esaNVi VkusyxrsgS Ai jk/ hurk O
a ; fDr v Fkok t kfr v i usv kRe&l Eeku dksl q j f{kr ughaj[ k
l drsAfdl hHkhO;fDr] t kfr v Fkokns'kdhi jk/ hurkdhdgkuhnq % [ k, oai hM+
kdhdgkuhgS ALora=kO;fDr nfjnzrk
160 Communication Skill-I
14- i j mi ns'k d q
' ky cgr sjs
lad sr fca
nq
& Hkq
fedk] i j mi ns'kdk i zHkko Hkz"Vkpkj v kS
j csbZ
eku yksxksadhdjuh&dFkuhesav a
r j] v uq
' kkl u
dh v ko' ; drk] mi l a
gkjA
nw
l jksadksmi ns'k nsuk v FkkZ r ~l c i zd kj l sv kn' kksZ
adk i kyu djusdhi zsj.kk nsuk l jy gS At S l sdgukl jy
rFkkdjuk dfBu gS ] ml hi zd kj Lo; av PNsi Fk i j pyusdhv i s{kk nw l jksadksvPNsdke djusdksl a ns'k ns
ukl jy
gS
at ksO;fDr nw l jksadksmins'k nsrk gS ] og Lo; aHkh mu mi ns'kksadk i kyu dj jgk gS ] ;g t +
: jh ugha Agj O;ki kjh]
v f/ dkjhrFkk usrk v i usukS d jksa
] deZ pkfj; ksarFkk t urk dksbZ ekunkjh] l PpkbZrFkk deZ Brk dk mi ns'k nsrk gSt cfd
og Lo; aHkz"Vkpkj dsi Fk i j c<+ r k jgrk gS Ausrk eap i j v kdj fdruhl kxjfHkZ r ckrsadgrsgS ] i j mudkv kpj.k
a
ges'kkmudhckrksadsfoi jhr gksrkgS Aekr&fi rkrFkkxq : t u cPpksadksfu; a =k.kesajgusdkmi ns'kns r sgSa
& i j os; g
Hkw
y t krsgSafd mudk v i uk t hou v uq ' kkl uc , oafu; a f=kr gh ugha A
15- t S
l k d j ksxsoS
l k Hkj ksxs
la
d sr fca
nq
&
mi jksDr mfDr dkv FkZgSfd euq "; v i ust hou esat S l kdeZdjrkgS ] ml hdsv uq: i ghml si Q y feyrk
gSAeuq"; t Sl kcksrkgS ] oS
l kghdkVrk gS Al q
d eksZ
adki Q y v PNkrFkkdq d eksZdki Q y cq
j k gksrkgSAnw l jksadksi hfM+
r
djusokyk O ; fDr , d fnu Lo; ai hM+ k dsl kxj esaMw Ck t krk gSAnw l jksadksi hfM+r djusokyk O;fDr , d fnu Lo; a
i hM+
k dsl kxj esaMw c t krk gSAt ksnw
l jksadk Hkyk djrk gS ] bZ
' oj ml dk Hkyk djrk gS Adgk Hkh gS ] ^dj Hkyk gks
Hkyk*Ai q
. ; l si fji w
. kZdeZdHkhO;FkZughat krsAt ksnw l jksadk' kks"k.kdjrkgS ] og dHkhl q [ kdhuha n ughal ksl drkA
^t S
l hdjuhoS l hHkjuh* okyhckr i zfl gS Aeuq "; dksges'kkv PNsdeksZesa: fp ysuhpkfg, Anw l jksadkfgr djuk
rFkk mUgsal a
d V l seq Dr djusdk i z;kl ekuork dh i gpku gS Aekuork dsi Fk i j c<+ usokykAO;fDReku o rFkk
nkuork dsi Fk i j c<+ usokyk O;fDRk ekuo rFkk nkuork dsi Fk i j c<_usokyk O;fDr nkuo dgykrk gS Aekuork
dh i gpku euq "; ds' kqHk deZgSA
a
lad sr fca
nq
& Hkw
fedk] t hou dh{kf.kdrk] l e; dkego] euksja
t u v kS
j l e; dkew
Y; ] i fjJe ghi zxfr
dh jkg] mi l a
gkjA
nkf' kZ
fudksaust hou dks{k.kHka
xq
j dgk gS
Abudhrq
y uk i zHkkr dsrkjsv kS
j i kuhdscqy cq
y sl sdhxbA Zv r%
; g i z'u mBkuk LoHkkfod gSfd ge v i ust hou dksl i Qy cuk, a Abl dk , dek=k mi k; l e; dk l nqi ; ksx gS
A
l e; , d v ew
Y; oLrqgS
Abl sdkVusdhofk t hou dksdkV nsrhgS
A[ kks;kl e; i q
u%ughafeyrkAnq
fu; k
Group-I (fgU
nh) 161
lad sr fca
nw
& Hkw
fedk] f' k{kk dksego ukjh dk ?kj v kS
j l ekt esaLFkku] l kekft d dkZ
O;] xg&foKku dh
f' k{kk] mi l a
gkjA
v kt f' k{kk ekuo&t hou dk , d v a x cu xbZgS Af' k{kk dsfcuk euq"; Kku&i a xqdgykrk gS Ai q
: "k ds
l kFk&l kFk ukjh dksHkh f' k{kk dh v ko' ; drk gSAukjh f' kf{kr gksd j gh cPpksadksf' k{kk i znku dj l drhgSAcPpksa
ij iq : "k dh v i s{kk ukjh dsO ; fDro dk i zHkko vf/ d i M+ r k gSAv r%ml dk f' kf{kr gksuk t +: jh gS
A
^L=khdk: i D; kgks& ; g i z'u mBukLokHkkfod gS Ai q
: "kdksv i ukv f/ dka ' kt hou ckgj ds{ks=kesafcrkuk
i M+r k gSt cfd ukjh dks?kj v kS j ckgj esal eUo; LFkkfi r djusdh v ko' ; drk gksrh gS A l kekft d dkZ
O; ds
l kFk&l kFkml s?kj dsi zfr Hkhv i uhHkw fedkdkfuokZ g djuki M+ r kgS
Av r%ukjhdksxg foKku dhf' k{kkesal a i Uu
gksuk pkfg, Av ; u ds{ks=kesaHkhog l i Q y Hkwfedk dk fuokZg dj l drhgS Af' k{kk dsl kFk&l kFkfpfdRlk ds{ks=k
esaHkh ml s; ksxnku nsuk pkfg, Al qf' kf{kr ekrk, agh ns'k dksv f/ d ; ksX; ] LoLFk v kS j v kn' kZukxfjd nsl drh gS A
a
Li "V gkst krk gSfd L=kh f' k{kk dk i zpkj , oai zlkj gksuk pkfg, Aukjh dksi Q
' ku l snw
S j jg dj l knxh ds
t hou dk l eFkZ
u djuk pkfg, Aml dh f' k{kk l ekt ksi; ksxh gksA
v kS
pd] ?ksa
?kk] pha
Vh] fxjfxV] v ks>y] pq
ujh] Nykx] cdj&cdj] gDdk&cDdk bR;kfn
162 Communication Skill-I
( i) v j ch ' kCn
buke fdrkc v kS
jr eq
gkojk
fdrkc bTt r dher fyi Q
ki Q
+ k
fdLer mez ekS
le fgjkl r
t ukc eq
Yd v kneh fe' kky
nok gokykr dt Z [ kr
nq
vk v ehj dl jr [ kcj
iQ
dhj xjhc bZ
eke enn
' kjkc rek' kk vt c bLrhi Q
k
( ii) iQ
kj l h ' kCn
vi Q
l ksl chekj bZ
ekunkj fd' kfe' k
fxjrkj v ukj xq
y kc dcw
rj
v kfr' kckt h l jdkj l jnkj va
xw
j
b=k t ks'k v kbZ
uk p' ek
eykbZ pkykd ' kknh
( iii) rq
d hZ' kCn
dS
ph
a cq
y cq
y dq
yh pkdw
chch mnw
Z yi Q
xk
a pepk
csxe dkcw eq
xy cgknq
j
( iv) va
xzst h ' kCn
Ldw
y dkW
ih dkj tt
ekLVj iq
fyl LVs'ku fMxzh
i zsl fji ksZ
V ba
t hfu; j Ldw
Vj
fcy fl xjsV Dykl v i hy
Group-I (fgU
nh) 163
MkW
DVj cl i sVksy i su
gkW
dh l kba
l lS
y jh Mk; jh
dkxzsl
( v) iq
rZ
xky h ' kCn
egoi w
. kZr Rl e&r n~
Hko ' kCn
r Rl e & Rkn~
Hko r Rl e & r n~
Hko
v dk; Z & v dkt v f{k & v k[ k
v Jq & v kl w v fXu & v kx
v| & v kt v kyL; & v kyl
v kez & v ke b{kq & bZ
[k
va
xw
fydk & ma
xyh mTt oy & mt yk
mi ; Z
Dr
q & mi jksDr myw
d & mYyw
m"V & mZ
V v ks"B & v ksB
dPNi & dNq
vk dkZ
O; & djrc
di w
j
Z & di w
j dksfV & djksM+
di ksr & dcw
rj deZ & dku
dnyh & dsy k d`"kd & fdl ku
d.kZ & dku dw
i & dq
v k
di ; k & dI; k dksfdy & dks;y
[ kt w
j
Z & [ kt w
j {ks=k & [ ksr
r Rl e & Rkn~Hko r Rl e & r n~Hko
xks & xk; "k<~ & Ng
rnk & rc rkez & rkck
rhFkZ & rhjFk rSy & rsy
nf/ & ngh /S;Z & / hjt
164 Communication Skill-I
oLr q
fu"B l kekU
; fgUnh ( fgUnh l kexzh)
foi j hr kFkZ
d ' kCn
mkj&e&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
1& ( ?k) 2& ( [ k) 3& ( x) 4& ( [ k) 5& ( ?k) 6& ( [ k)
7& ( ?k) 8& ( x) 9& ( x) 10& ( x) 11& ( [ k) 12& ( x)
13&(d) 14& ( [ k) 15& ( ?k) 16& ( x) 17& ( d) 18& ( x)
19&(x) 20& ( x) 21& ( [ k) 22& ( ?k) 23& ( x) 24& ( x)
25&( ?k) 26& ( x) 27& ( [ k) 28& ( ?k) 29& ( [ k) 30& ( x)
31&(x) 32& ( [ k) 33& ( [ k) 34& ( [ k) 35& ( ?k) 36& ( x)
37&(x) 38& ( ?k) 39& ( [ k) 40& ( ?k) 41& ( x) 42& ( x)
43&(x) 44& ( ?k) 45& ( x)
i ; kZ
; okph ' kCn
13- bZ
' oj & ( d) bZ
'k ( [ k) egs'k ( x) i jes'oj ( ?k) i jekRek
14- bfU; & ( d) xks ( [ k) "khd ( x) jFk ( ?k) t u
15- , d kUr& ( d) v uUr ( [ k) fut Z
ukx ( x) ' kw
U; ( ?k) , dkdh
16- d Yi o`{ k& ( d) nsonk: ( [ k) dYi r: ( x) dYi q
i ( ?k) dYi Hkw
17- d kenso& ( d) enu ( [ k) eUeFk ( x) eufl t ( ?k) eu; t
18- ks/ & ( d) ks/ ( [ k) jks"k ( x) dks"k ( ?k) v e"kZ
19- d sy k& ( d) dnyh ( [ k) ekspk ( x) jEHkk ( ?k) v EHkk
20- xa
xk& ( d) l q
j l fj ( [ k) HkkfxjFkh ( x) t koh ( ?k) ekoh
21- xk; & ( d) xks ( [ k) xmQ ( x) jFk ( ?k) / suq
22- pUek& ( d) l kse ( [ k) ' kf' k ( x) fo/ q ( ?k) e/ q
23- t y & ( d) uhj ( [ k) mnd ( x) v Ecq ( ?k) jkS
I;
24- nkr & ( d) mM~
xu ( [ k) jn ( x) nUr ( ?k) n' ku
25- fnu& ( d) i znhi ( [ k) okl j ( x) fnol ( ?k) v gu
26- nhi d & ( d) nh; k ( [ k) fHkzik ( x) nhi ( ?k) fn; jk
27- nq
%
[ k& ( d) d"V ( [ k) eks{k ( x) Dys'k ( ?k) i hM+
k
28- unh& ( d) l fjrk ( [ k) l fj ( x) rja
fx.kh ( ?k) f{ki zk
29- i oZ
r& ( d) ' kS
y ( [ k) fxfj ( x) ux ( ?k) eghHkw
30- fi r k& ( d) t ud ( [ k) rkr ( x) t uf; rk ( ?k) l a
j {kd
31- i Ruh& ( d) Hkk; kZ ( [ k) nkjk ( x) efgyk ( ?k) okek
32- i koZ
r h& ( d) mek ( [ k) f' kok ( x) xkS
jh ( ?k) v t Uek
33- ckny & ( d) es?k ( [ k) v kHkz ( x) okfjn ( ?k) v Ecq
34- fct y h& ( d) pi yk ( [ k) ' kEi k ( x) ; kfeuh ( ?k) fo| q
r~
35- ok; q
& ( d) i ou ( [ k) v uy ( x) l ehj ( ?k) v fuy
36- j kt k& ( d) ui ( [ k) Hkw
i fr ( x) Hkw
i ( ?k) i kjk' k;
37- l eq
& ( d) okxh'k ( [ k) v fC/ ( x) unh'k ( ?k) v .kZ
o
38- l w
;Z
& ( d) jfo ( [ k) v kfnR; ( x) ekkZ
.M ( ?k) v dZ
.k
39- l a
l kj & ( d) Hkw ( [ k) Hko ( x) yksd ( ?k) fo' o
40- ' kj hj & ( d) ol q ( [ k) oi q ( x) xkr ( ?k) dk; k
mkj&e&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
1& ( ?k) 2& ( ?k) 3& ( x) 4& ( [ k) 5& ( ?k) 6& ( d)
168 Communication Skill-I
funsZ
' k& fuEuka
fdr pkj fodYi ksaesal sorZ
uh dhnf"V l s' kq
( RkRle) ' kCn pq
fu, v kS
j ml smkj&i .khZi j
fpfr dhft , %&
1& ( d) fl a
xkj ( [ k) Ja
xkj ( x) Jha
xkj ( ?k) Ja
xkj
2& ( d) do; =kh ( [ k) dof; =kh ( x) dfof; =kh ( ?k) dfo; =kh
3& ( d) l a
U;kl h ( [ k) l a
; kl h ( x) l a
fu; kl h ( ?k) l U;kl h
4& ( d) v kS
| ksfxd ( [ k) v ks|ksfxd ( x) m| ksfxd ( ?k) m| kS
fxd
5& ( d) jl k; fud ( [ k) j' kk; fud ( x) jkl k; fud ( ?k) jk'kk; fud
6& ( d) O;ogkfjd ( [ k) O;kS
gkfjd ( x) O;kogkfjd ( ?k) O
; kogfjd
7& ( d) O;ol kf; d ( [ k) O;kS
l kf; d ( x) O;kol kf; d ( ?k) O
; ol kbd
8& ( d) mRd"kZ ( [ k) mr"kZ ( x) mRd' kZ ( ?k) mrd"kZ
9& ( d) v urjxr ( [ k) v UrxZ
r ( x) vUrZ
xr~ ( ?k) va
UrxZ
r
10& ( d) my?ka
u ( [ k) mYy?ka
u ( x) mYya
?ku ( ?k) ma
Yy?ku
11& ( d) v gykn ( [ k) v kgykn ( x) v kkn ( ?k) v kkn
12& ( d) mifj; q
Dr ( [ k) mi; q
Dr
Z ( x) mQ
i jksDr ( ?k) mijksDr
13& ( d) mR
N`[ ky ( [ k) mPN`[ ky ( x) ma
PN`[ ky ( ?k) mPN[ k~
y
14& ( d) i zfrn~
} Unh ( [ k) i zfr}a
nh ( x) i zfr}U}h ( ?k) i zfr}Uh
15& ( d) v a
r jkjk"Vh; ( [ k) v UrjkZ
"Vh; ( x) v UrZ
j k"Vh; ( ?k) v a
r jkZ
"Vh;
16& ( d) ' kq
Jw
"kk ( [ k) l q
Jq
ok ( x) l q
Jw
"kk ( ?k) ' kq
Jq
"kk
17& ( d) nq
' pfj=k ( [ k) nq
Lpfj=k ( x) nq
"pfj=kj ( ?k) ' kq
"pfjr
mkj&e&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
1& ( [ k) Ja
xkj 2& ( [ k) dfof; =kh 3& ( d) l a U;kl h 4& ( d) v kS
| ksfxd 5& ( x) jkl k; fud 6& ( x)
O;kogkfjd 7& ( x) O;kol kf; d 8& ( x) mRd"kZ9& ( [ k) v UrxZ
r 10& ( x) mYya ?ku 11& ( ?k) v kkn 12& ( [ k)
Group-I (fgU
nh) 169
mi ; q
Dr 13& ( ?k) mPN[ k~
Z y 14& ( x) i zfr}U}h 15& ([ k) v UrjkZ
"Vh; 16& ( d) ' kq
Jw
"kk 17& ( d) nq
' pfj=k
eq
gkoj sv kS
j d gkor sa
( x) ykS
V v kuk ( ?k) fxurh fxuuk
9& i hB fn[ kkuk
( d) gkj ekuuk ( [ k) t hr t kuk
( x) i ' pkkki djuk ( ?k) v i uh osnuk O;Dr djuk
10& i kuh&i kuh gksuk
( d) yfTt r gksuk ( [ k) i kuh l sHkhx t kuk
( x) v fr i zlUu gksuk ( ?k) O;fFkr gkst kuk
11& ?kksM+
scsp d j l ksuk
( d) [ kq
' kh esal ksuk ( [ k) xgjh uha
n esal ksuk
( x) csfi Q
l ksuk
+ ( ?k) ?kksM+
k fdl h dksl kS
a
i dj l ksuk
12& pksy h&nkeu d k l kFk
( d) xgjh nksLrh ( [ k) dVq' k=kq
rk
( x) nksLrh fuHkkuk ( ?k) nksLrh pykuk
13& gkS
l y k i Lr gksuk
( d) fo"k i h ysuk ( [ k) [ krjk mBkuk
( x) t ksf[ ke esaMky nsuk ( ?k) v i eku dkspq
i pki l gu dj ysuk
14& t+
gj d k ?kw
V i huk
( d) fo"k i h ysuk ( [ k) [ krjk mBkuk
( x) t ksf[ ke esaMky nsuk ( ?k) v i eku dkspq
i pki l gu dj ysuk
15& fr y d k r kM+cukuk
( d) NksVh ckr dkscgq
r c<+
k&p<+
kdj dguk ( [ k) NksVh ckr dksNksVk djdsdguk
( Xk) NksVh ckr dksfdl h l su dguk ( ?k) fry dksrkM+dsi kl j[ k nsuk
16& t hr h eD[ kh fuxy uk
( d) t kudkjh esadHkh xyrh u djuk ( [ k) t ku&cw
>dj v U;k; l guk
( x) t hrh eD[ kh fudky i Q
sa
d uk ( ?k) t hrh eD[ kh [ kk Mkyuk
17& nky u xy uk
( d) nky dk dPph jg t kuk ( [ k) nky dk FkksM+
k Hkh u i duk
( x) o' k esau gksuk ( ?k) i jo' k dnkfi u djuk
18& v i uh d j uh i kj mr j uh
Group-I (fgU
nh) 171
( d) t S
l k djksxs] oS
l k i kv ksxs ( [ k) rS
j dj gh i kj gksi kv ksxs
( x) v i usdkZ
O; i j gh Hkjkslk djuk ( ?k) deZdk Hkh i Q
y dHkh&dHkh ughafeyrk
19& FkksFkk puk ckt s?kuk
( d) [ kkyh puk v f/ d v kokt +djrk gS
( [ k) FkksFkk puk dHkh ughact rk
( x) v ksNk v kneh v i usego dk v f/ d c[ kku djrk gS
S
( ?k) puk HkkM+esav kokt +djrk gS
A
20& mQ
/ kSd k u y suk] u ek/ ksd k nsuk
( d) l c >esy ksal sv yx jguk ( [ k) >esy ksaesai M+
d j vkuUn ysuk
( x) >esy ksadschp yksxksadksyk [ kM+
k djuk ( ?k) mQ
/ kSl sysd j Hkh ek/ kSdksu nsuk
21& r hu y ksd r seFkq
j k U;kj h
( d) l cl sfujkyk ( [ k) cgq
r lq
Unj eFkq
j k dk gksuk
( x) rhuksayksd esaeFkq
j k u gksuk ( ?k) eFkq
j k dh c[ kku rhuksayksd ksaesagS
A
22& l ej Fk d ksughanks"k xksl kbZ
( d) l eFkZesagh l kjsnks"k gksrsgS
A
a ( [ k) l cy dk dksbZnks"k ughafn[ krk
( x) l cy nks"kh gksd j Hkh nks"k dksNq
i k ysrk gS ( ?k) l eFkZl nk nks"kh gksrsgS
A
a
23& v d y cM+
h ; k HkS
l
a
( d) ' kkjhfjd cy l scq
f Js"B gksrh gS ( [ k) ' kkjhfjd cy gh Js"B cy gksrk gS
( x) v Dy vkS
j HkS
l nksuksacM+
a sgS
a ( ?k) v Dy l sHkS
l cM+
a h gS
24& v Vd k cfu; k nsbZm/ kj
( d) cfu; k i js'kkuh esaHkh m/ kj ughansrk ( [ k) v i uh xjt i j ncuk i M+
r k gS
( x) cfu; k v i ujh xjt i j gh l q
urk gS ( ?k) cfu; k m/ kj dHkh&dHkh gh nsrk gS
25& v k cS
y ] eq
> sekj
( d) cS
y dkscq
y kdj ekjuk ( [ k) t ku&cw
>dj foi fk eksy ysuk
( x) cS
y dkst +
cjnLrh i hVuk ( ?k) foi fk dkscq
y kdj Hkkx [ kM+
k gksuk
26& v k/ k r hr j ] v k/ k cVsj
( d) v k/ h&v k/ h pht +
ksadksl kFk j[ kuk ( [ k) csesy pht +
ksadk l fEeJ.k
( x) Hkysdksl c HkysyxrsgS
a ( ?k) v k/ h&v k/ h pht +
ksadksfeykdj , d djuk
27& v ki Hky k r kst x Hky k
( d) Hkyh pht +l nS
o v PNh yxrh gS ( [ k) Hkyh pht +l nS
o nw
l jsi l U
n djrsgS
a
172 Communication Skill-I
( x) Hkysdksl c HkysyxrsgS
a ( ?k) Hkyk t ks<w
<+
u eS
apyk eq
>l k Hkyk u dks;
28& v k[ k d k v U/ k xkB d k i w
jk
( d) og O;fDr] t ksew
[ kZi jU
rq/ uh gks
( [ k) og O;fDr] t ks/ uh gksv kS
j ew
[ kZu gks
( x) v k[ k dk v U/k O;fDr dHkh xkB dk i w
j k ughagksl drk
( ?k) v k[ k dsv U/sdksu; ul q
[ k dgk
29& v k[ k d k v U/ k] uke u; ul q
[k
( d) xq
. k dsfo: uke dk j[ kuk ( [ k) v U/k dguk v U/sdks' kksHkk nsrk gS
( x) v k[ k dk v U/k dHkh l q
[ kh ughajgrk ( ?k) v k[ k dsv U/sdksu; ul q
[ k dgk
30& , d gh y d M+
h l sl cksgkd uk
( d) l cdsl kFk , d&t S
l k O;ogkj djuk ( [ k) l e mi dkjh
( x) fdl h dkscjkcj u ekuuk ( ?k) cgq
r ksaesa, d dksvf/ d ekuuk
mkj&e&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
1& ( d) 2& ( [ k) 3& ( d) 4& ( [ k) 5& ( x) 6& ( ?k)
7& ( ?k) 8& ( d) 9& ( d) 10& ( d) 11& ( x) 12& ( d)
13& ( [ k) 14& ( ?k) 15& ( d) 16& ( [ k) 17& ( x) 18& ( d)
19& ( x) 20& ( d) 21& ( d) 22& ( [ k) 23& ( d) 24& ( [ k)
25& ( [ k) 26& ( [ k) 27& ( x) 28& ( d) 29& ( d) 30& ( d)
( d) bZ
' oji zseh ( [ k) v kjk/ d
( x) v ukfLrd u gksuk ( ?k) v kfLrd
4& ft l d k ' k=kqmR
i Uu u gq
v k gksA
( d) ' k=kqt UegUrk ( [ k) ' k=kq
j fgr
( x) v t kr' k=kq ( ?k) ut kr' k=kq
5& i gy smRiUu gksusoky A
( d) i w
oZ
t ;k ( [ k) v xzt
( x) v uq
t Js"B ( ?k) i w
okZ
xkeh
6& cgq
r d e cksy usoky kA
( d) fujkHkk"kh ( [ k) vHkk"kh
( x) v Yi Hkk"kh ( ?k) v okpky
7& ft l d k v uq
Hko fd ; k x; k gksA
( d) vuq
Hkoh ( [ k) v uq
Hkosrj
( x) v uq
Hkfork ( ?k) vuq
Hkw
r
8& ft l d h v k' kk u d h x; h gksA
( d) fujk' kk ( [ k) v k'kkjfgr
( x) v uk' k ( ?k) v i zR;kf' kr
9& t ksHkfo"; d h ckr l ksp r k gksA
( d) Hkfo"; fpUrd ( [ k) fpUrkdq
y
( x) v xzlksph ( ?k) Hkkoh fpUrd
10& ft l d ksd ksbZi j kft r u d j l d sA
( d) vi jkft r ( [ k) vi jkt s;
( x) vi fjt s; ( ?k) ' k=kq
gUrk
11& i hNs&i hNspy usoky k
( d) vuq
xkeh ( [ k) v uq
xeu
( x) vuq
orhZ ( ?k) vuq
fpUrd
12& cgq
r cksy usoky k
( d) cgq
Hkk"kh ( [ k) cgq
okpd
( x) v frHkk"kh ( ?k) vfrokpd
13& v kd k' k d ksNw
usoky k
174 Communication Skill-I
l ekukFkZ
d ' kCn v kS
j mud sHksn
1& v uq
i e&v f} r h;
v uq
i e dk v k' k; ft l dh mi ek fdl h v U; l su dh t k l ds] oghav f}rh; dk v k' k; \
( d) ft l dsl eku nw
l jk u gksA ( [ k) nw
l jsdsl keusi gyk
( x) i gysdsl eku nw
l jk u gksA ( ?k) i gyk v kS
j nw
l jk , d l n`' k
2& v uq
Hkw
fr &v uq
Hko
v uq
Hkw
fr ; kuhft l dkKku gesabfUnz;ksa}kjki zkIr gksl dsA; g Kku {kf.kd gksrkgSfdUrqv uq
Hko dkv k' k; \
( d) ft l dk Kku gesav kRek }kjk i zkIr gks
( [ k) ft l dk Kku gesal osZ
{ k.k] l k{kkRdkj v Fkok i z;ksx&}kjk Lo; ai zkIr gks_ ; g LFkk; h gksrkA
( x) ft l dh v kRek Kku l si zd kf' kr gks
( ?k) ft l dk Kku Lor%
&l i Q
r ZgksA
w
3& v uq
eksnu&Lohd fr
v uq eksnu dkv FkZfdl hv kys[k] fVIi uhdk; Z
okghv FkokdFki i j l fgefr i zd V djukfdurqLohdfr dk
v k' k; &
( d) fdl h dk i zLrko v uq
eksu djuk ( [ k) fdl h i zLrko dksLohdkj djuk
( x) fdl h ckr dksv kRel kr~djuk ( ?k) fdl h ckr dk n; a
xe djuk
4& v uq
j ks/ &v kxzg
v uq
j ks/&fou; i w
oZ
d ; kpuk rksv kxzg dk v k' k; \
( d) v f/ dkj&Hkkouk l smn~
Hkw
r ; kpuk ( [ k) v f/ dkj&Hkkouk dh l n; ; kpuk djuk
( x) v f/ dkj&Hkkouk dksLohdkj djuk ( ?k) bl dk dnkfi mi s{kk u djuk
5& v Uos"k. k&v kfo"d kj
v Uos"k.k dk v FkZfdl h oLrqvFkok ns'k dh [ kkst] t ksi gysl sgh fo| eku gksAv kfo"dkj dk v k' k; \
( d) dksbZoLrqt ksi w
oZfo| eku FkhA
( [ k) fdl h O
kLrqdk l t Z
u] t ksi gysfo| eku FkhA
( x) og OkLrq
] ft l dksmn~
Hkkfl r dj nsuk
( ?k) Kku dh i jkdka
"Bki j i gq
p t kuk
6& v i j k/ &i ki
v i jk/ dk vFkZdkuw
u dh fuxkg esanq
"dfr fdUrqi ki dk v k' k; \
( d) v fu"V dk; Zdjuk
( [ k) / kfeZ
d bZ
' ojh; fu; eksadh nf"V esadh x; h nq
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182 Communication Skill-II
Group-II (English) 183
Group-II
English
Unit-I
Introduction to Communication
What is Communication?
Communication refers to the cycle or process of sharing information. It is one of the most
important requirements of interaction.
As we know, we all are unable to survive without interaction. Society compels us to
interact with each other. We hold meetings, seminars and press conferences. We do teleconferencing
and videoconferencing.Net surfing chatting and gossiping are also not exceptions. All these involve
Communication which is mutual response between individuals.
The word communication has been derived from the Latin word communicare .The literal
meaning of this word is giving or sharing information. It can be formal or informal, but sharing
the ideas or knowledge with others is known as Communication. It is never passive.
We actively participate in Communication.
Communication Cycle
l Sender-The Communication begins with the Sender who forms the idea of the
message. He selects the message that has to be communicated. It depends on the
knowledge, experiences and abilities of the sender to select the message.
l Message-Messages vary .They include two types of content:
a) Logical Logical messages deal with factual information.
b) Emotional Emotional messages denote feelings and emotions.
There are formal messages too. They include a general topic. The ideas are searched
and the scope, type and sources of information are decided.
l Channel-Any organization needs interaction between the authority and the workers.
This interaction occurs through different channels. The channels can be informal
and formal.
Informal channels are called grapevine. They impart official news through informal
or unofficial communicative interactions like teatime gatherings and lunchtime
meetings. These channels are not very positive for the unclear organizations. There
is a communication gap between the management and the workers and the workers
wish to know about the inns and outs of the organization through unofficial
information. However, for those organizations that are transparent, the grapevine
builds organizational solidarity and peaceful co-existence of the management and
the workers.
Formal Channels opt for formal methods of communication followed in the
organization. They can be:
a) Downward communication
b) Upward communication
c) Horizontal communication
d) Diagonal communication
Group-II (English) 185
l Context- Context denotes the rules, culture of the place, physical surrounding and
communicative background of the interaction. It involves culture that depicts the
lifestyle, behavior, knowledge and the values that are shared during the interaction.
The context must be defined to explain the objective of the interaction. For example a
professional message calls for a professional environment. This type of message will surely lack
the casual tone that you have while talking to your friend. The surrounding also counts a lot. If you
do not have a soothing surrounding while delivering the message, you can fail to express what you
actually wish to. The receiver will also be unable to decipher the exact meaning.
Knowing the audience:
Keeping in mind the audience, the message must be delivered according to them. It can be
a casual conversation or it can be an interview for a job. Whether it is a face to face interaction or
a student to student negotiation, the communication depends on knowing the audience. The sender
prepares the message and sends it to the receiver.The receiver is the target audience. So knowing
the audience is very important.
Designing the message:
The communication starts with the formation of a message. The idea has to be formed and
then the message should be selected. It depends on the senders potentiality, knowledge, experience
and objective. While designing a message all these factors must be kept in mind.
There are two types of messagesLogical and Emotional.
Factual information is known as logical and messages dealing with feelings are called
emotional. This process includes the selection of a subject, topic, scope, type and source of
information.
Group-II (English) 187
Encoding:
Encoding is the form of a message. It transforms the information into a logical and coded
message. It depends on the objective of the communication. It also involves the relationship between
the sender and the receiver. Encoding consists of three things:
a) Selection of a language
b) Choosing the medium of communication
c) Preferring a suitable form of communication
The selection of an exact language is the most important part of communication. Verbal
messages should be shared in a common language .It can be easier for the receiver to decode the
message. If the receiver is unable to understand the language, the process of communication will be
hampered. For example a person not knowing the Spanish language will not be able to decode a
message written in Spanish. Generally the first language is used in informal communication whereas
the official language is used in formal, business, academic and professional communications.
Choosing the medium of communication is another essential step for encoding. It increases
the effectiveness of encoding. There are three forms that can be obtained for the process of encoding.
l Speaking
l Writing
l Body languages
Speaking involves the message used while talking to the receiver. It is called verbal message.
The sender sends his message verbally. For example, the Branch manager of a company gives
instructions to his subordinate over phone. This can be called a verbal message.
Writing includes notices, circulars, memos, business letters, tenders, reports, proposals
etc. The sender sends the messages to the receiver in writing .The forms can vary according to the
situation.
Body languages denote signs, symbols and other facial expressions that can be visual and
auditory, both. These can be very much effective in face to face interaction, interviews, and
discussions.
Selecting Proper Channels
Next the message is transmitted through a selected channel. This channel should be free
from any disturbance created by the channel meant for the receiver. There can be downward
channel that involves communication from the authority to workers or from the seniors to
subordinates. The upward channel deals with the communication from employees to management
or from the subordinates to seniors. The Horizontal channel denotes the communication among
workers at the same level. This means the communication between seniors to seniors or the employees
to employees. Diagonal communication refers to the process that flows to different directions
without any protocol.
188 Communication Skill-II
Transmitting:
Receiving is the process when the message is received by the receiver. It refers to the
action or reaction of the receiver. The sender gets confirmed that the message is received and
understood by the receiver. The receiver understands the message and sends back his reaction
verbally or non-verbally.
Decoding:
Decoding transforms a message into a concept. It translates the received message and
explains the meaning. The message is transferred to the sender with an interpretation after it is
understood by the receiver .When a written message is decoded, it is analyzed and explained by the
receiver. Oral communication, however, involves listening and understanding. Decoding plays a
significant role in the process of communication. If the message is misunderstood or misinterpreted,
it can create a chaos in the whole communication process.
Giving feedback:
Giving feedback is the last and final touch offered to the process of communication. It
ensures that the receiver has received the message. After receiving, he has interpreted it in the same
sense as the sender has meant it to be. The receiver can ask for more information from the sender if
the meaning is not clear to him. The effectiveness of the communication is dependent on the
appropriate meaning of the message sent by the receiver .The interpretation of the message from
the sender must match with that of the receiver.
Group-II (English) 189
Unit-II
Types of Communication
needs a common language that is understood by the sender and the receiver. The sender must send the
message in a language known to the receiver. If he does not do so, the message will not be interpreted
correctly. Our first language should be used in informal situations, but official language is preferred
in business, academic and professional situations. However, verbal communication can be effective
through harnessing the skill of speaking. Clarity of voice, confidence and clarity of concept are the
three essential points to be noted regarding Verbal communication. It is also related to non verbal
communication and listening skills. The speaker can communicate the message effectively to the
receiver by following certain rules like being polite, listening to the queries from the audience attentively
and answering them with confidence. His body language and facial expressions also count a lot.
Casual conversation, formal interactions or job interviews are the examples of Verbal communication
.This includes face to face communication. Meetings, conferences, group discussions and panel
discussions play an important role in verbal group communication. In the same way speeches, debates,
workshops, seminars or oral presentations involve speaker-listener communication, but personal
interactions, business deals and telephone interviews through telephone do not need body languages
despite falling in the group of verbal communication.
Unit-III
Principles of effective communication
It expresses the speakers or the writers ideas. The purpose of the message is to
inform the receiver. It also tries to convince the receiver about the senders ideas.
l Knowing the audience- The most important thing for a speaker or the sender of
the message is knowing the audience. Conferences, seminars, workshops,
meetings or interviews all denote professional situations. These situations demand
a particular type of audience. They should be related to the professional background.
So if the message is delivered in a meeting of officials that consists of the hierarchy,
it must be oriented like that only. The speaker should know why the audience is
going to listen to him or to read his message .He should know about their level of
knowledge about the topic. Their personal and professional requirement must be
known to him. Above all the speaker or the sender must be aware of their expectation
from him. To get acquainted with them he can interview a small group from the
audience. Questions can be prepared to collect data from the audience. It would be
easier for you to know about their mindset through this. Analyzing the audience
before the speaker or the sender delivers the message can help him create the
message interesting for them.
l Structuring the message: The correct Structure of the message has a strong impact
on the receiver. While structuring the message first the speaker or the writer has to
select a language. This language should be common for the sender and the receiver
so that the message can be interpreted by the receiver. For example if the sender or
speaker is an Italian and the receiver is a German, the communication can fail as
the German may not know Italian language. The audience cannot be the same as
every individual is different from each other. For that the message must be framed
according to the interests and choice of the audience. It can be a formal
communication or an informal communication. The message has to be structured
keeping in mind the perspective of the sender. The message must focus the topic
the sender is trying to convey. If the speaker is going to address the audience in a
meeting, conference, seminar or workshop, he can use both verbal and non-verbal
messages. The speaker can take help of audio visual aids for effective
communication. Non- verbal messages include facial expressions and body
language.
l Selecting proper channels: After the message is formed a suitable channel should
be chosen to send the message .The flow of information or the message can
move downward, upward, sideways or in all directions. The sender has to
select the channel that suits the context and the objective of his message. For
example a Manager in a company is like a captain in a ship. He has to motivate,
guide and organize his employees in an effective way. For this he can speak in the
meetings or use notices or circulars in written form. He can select any of the
following channels:
196 Communication Skill-II
Channels of Communication
of the company. Both the sender and the receiver have to listen to each other.
Good listening can always sort out the barriers of effective communication. Proper
feedback is also very important to remove the barriers of effective communication.
Without a proper feedback that can be oral or in written format, the sender is
unable to minimize the barriers. Finally a follow-up process of communication
should be adopted by the sender to know the strength and weaknesses of the message.
l Facilitating feedback: Facilitating feedback includes many people. It makes the
process easy. The sender plans an event to know that the objectives of the group
have been met with clarity of concept and good participation. For this the sender
has to be unbiased and must not impress upon the receiver. He must not be engaged
with his own personal views and should observe the approach and concern of all
the members. The sender has to create a healthy environment to motivate and
should maintain balance between the management and the workers for facilitating
feedback. The sender should design and plan the process of the team and should
also select the tools to help the team get the best result. He should guide and
control the process and respect the ideas of the people who participate. He can
take help of the suggestions to facilitating feedback, hence team members who
participated can have shared responsibility for the result.
198 Communication Skill-II
Unit-IV
Non verbal- graphic Communication
A-Kinesecs
Before delivering a message, the sender must practice those skills that are effective to
express his ideas in a better way.
B-Proxemics
Proxemics denotes the space at the time of communication. The sender or the receiver can
stand very close and feel uncomfortable. The space where they are communicating can be distractive.
Proxemics is the study of space and how it can be used. There are four types of space distance:
l Personal distance
l Intimate distance
l Public distance
l Social distance
l Personal distance- This type of distance can be eighteen inches to four feet. The
sender and the receiver stand quite close but maintain a distance that is very
comfortable. This type of communication can occur between friends or family
members.
l Intimate distance- This kind of distance covers up to eighteen inches only. It
refers to the relationships that are quite familiar and close. The sender and the
receiver both can interact within a close distance. It is trustworthy too. They can
even touch each other. This happens mostly with romantic partners. However ,it
varies from one place to other due to cultural difference.
l Public distance- More than twelve feet distance should be maintained when the
public is addressed. The speaker stands at a distance of not less than twelve feet.
.He addresses the audience in a meeting, a conference or a workshop. The distance
should be more than personal or intimate distance as very close interaction is not
possible in such situations. For example when a lecture is delivered in a classroom
with sixty students, this type of communication distance is maintained.
l Social distance- This kind of distance is from four feet to twelve feet. Social
distance is used during the communication between customers or colleagues.
l Physical space- It refers to the walls of the room. The color of the walls of the
room where the message is delivered can distract the speaker or sender of the
message. Poxemics also involves this.
l Geographic space- This refers to our action at the particular space. It depends on
the place where the sender and the receiver of the message are communicating.
C-Haptics
Haptics denotes "touch". It has originated from Greek language that means "I touch." This
relates to the communication through touch. Touch is a very essential things for communication.
200 Communication Skill-II
Proxemics and Haptics share space and territory. Haptics involves emotional type of communication.
A pat on the back or a hug encourages the speaker to send the message effectively. It can be used to
train the communicators eye-hand coordination. It plays a significant role in games where the two
players can feel and see the interactions with each other.
However, it differs according to place, culture and gender. Different cultures have social
taboos about touch.
D-Vocalics
Vocalics denotes the way of expression through our voice. It refers to the tone, pitch,
volume, speed, rate, modulation, inflection, pausing and silence. It also focuses the speaker's
pronunciation and articulation. How clearly the speaker utters the words and what is the type of his
vocal quality can be known through Vocalics .The quality of the voice differs from person to person.
It can be hoarse or rough. The pitch of the voice can change during communication. The speaker
should be able to modify his voice or breath with tongue, teeth, lips and the other organs of mouth
to produce correct speech and sounds. It would facilitate the communication of the message. The
pace of speaking can be comfortable or the other way round. The accent of the speaker's
communication can reveal his native place.It can provoke faulty speech patterns. The pauses can be
heard or can be silent too.
E-Physical Appearance
Physical appearance counts much while speaking in, interviews, public or social gatherings.
It denotes a visual impression .The receiver of the message gets highly impressed by the physical
appearance of the speaker in Non-verbal communication. The speaker may not be very beautiful or
handsome, but the smart look and the outfit cam matter a lot for the receiver. The outward appearance
needs polish and a clean look. The hairstyle, dress, clean nails and shiny shoes add to the speaker's
personality. If the speaker looks smart , the receiver automatically adds positive qualities to him or
her. The color of the attire should match with the occasion. There are many types of physical
appearance: Endomorphs with a rounded body and a slow, emotional and forgiving nature,
Ectomorphs with a thin , bony and tall and an awkward, polite and detached type of nature and
Mesmorphs with a triangular shape of the body and a dominant ,confident ,assertive, optimistic,
energetic and competitive nature. It depends a lot on the physical attributes of a speaker for effective
communication.
F-Chronemics
Chronemics refers to the role of time in communication. The sender needs a particular
time schedule for delivering his or her message. It can be formal, informal or written, but it requires
a certain period of time while communicating a message .However, it varies according to the cultural
context and lifestyle. It denotes the time management during the communication. The exact definition
Group-II (English) 201
of Chronemics can be "the interrelated observations and theories of man's use of time". Time
management includes interactions, punctuality and patience to wait.There are many types of
Chronemics:
Monochronic Time: This type of time system includes the attitude of not wasting time
and giving more and more importance to the value of time .The sender following this type of time
schedule thinks that the task should be completed within the given time slot .It does not involve
many tasks and focuses only on the single task delivered to the sender of the message. The sender
following monochromic time considers deadline seriously. He is committed to the job and its final
result. He builds temporary relationship with the receiver.
Polychronic time: This refers to multitasking. The person does a handful of jobs at one go
.He can sit in the meeting and take down notes as well as listening to the speaker. He can answer the
phone calls while typing. The sender or the receiver of the message does not follow the time-bound
concept and communicates easily. He considers the results seriously and is highly informed about
the message. However he can change the plans easily but maintains the relationship with the receiver
of the message. The sender who follows this type of time schedule can build lifetime relationship
with the receiver.
Chronemics also helps in regulating interaction. The participants can talk one by one .If
the speaker wants a response, he can give time for the receiver to respond .Otherwise he can keep
on talking continuously without any pause. Expressions of intimacy and powerful emotions can
lengthen the time slot used for communication.
G-Artifacts - Artifacts refer to the senders clothing, appearance, habits and beliefs. The
dress, the use of jewellery ,the color selection-all convey a particular message to the receiver. They
are very effective in communication. This type of communication relates to materialism.it increases
interpersonal communication among friends and colleagues. It also encourages aesthetics and
physical attractiveness of the sender of the message. The selection of colors and other accessories
also add in the effective communication. The black clothing denotes sadness whereas white refers
to cheerful disposition.
Aspects of body language- Aspects of body language deal with various types of physical
expressions. There are several aspects of body language like eye contact or oculesics, facial
expression, gestures and postures.
Eye contact- While delivering the message the sender looks at the audience. The audience
too observes the speaker with his or her eyes. The eyes can reflect what is going on in a person's
mind. The eye contact is very important for all. The speaker must contact the receiver with his or
her eyes positively. Thus he or she can know if the audience is paying heed to the message. Eye
contact also refers to confidence. However the speaker should learn the various cultural eye contacts
to understand the expressions of the receiver or to communicate the audience belonging to different
culture. Sustained eye contact denotes praise, trust and confidence, but brief eye contact tells us
about nervous state of mind. Avoiding eye contact refers to shyness, fear and mark of respect in
some cultures.
202 Communication Skill-II
Facial expression- The facial expression involves contact through eyes, eyebrows, forehead
and mouth for expression. For effective communication facial expression should be spontaneous
and natural. The speaker should always smile to create a positive environment. The smile, however,
should be related to the context. He should not smile every time, but should maintain a carefree
environment. The speaker should not hide his or her emotions. There are several types of facial
expressions denoting various feelings. Raising eyebrows refers to question and surprise. Wide
open eyes also disclose the same. Lowering eyebrows relate acceptance. Frowning refers to anger
whereas open mouth denotes shock. Swallowing reveals diffidence and nervousness.
Gestures - Gestures are bodily expressions implying different meanings. Fingers , arms
and hands are used to denote certain kinds of expressions. The attitude of the sender of the message
can be known by the gestures and the movements of the parts of the body. The speaker or the
receiver may be nervous and upset and his fingers may tremble. This is a negative signal. However,
positive and proper gestures should be used by the sender of the message to deliver his or her
message effectively. The receiver should also avoid gestures like using his or her fingers to say
something negative. Too much use of fingers, arms and hands can spoil the positive effect of the
message. The gestures should be appropriate to match with the verbal message. The cultural patterns
of gestures should be practiced by the sender and receiver of the message to avoid misunderstanding.
Postures- Postures unravel the personality of the speaker or the receiver of the message.
Alertness, confidence, maturity, energy and fitness of the sender or the receiver of the message can
be judged by suitable postures. Leaning towards the speaker or the receiver displays interest whereas
leaning back reveals disgust, fear or distrust. The cultural patterns of postures should be known and
practiced before delivering the message. Standing, sitting or bowing without any artificial effort
must be practiced for effective communication.
Interpreting Visuals and Illustrating with Visuals like tables, charts and graphs- A
Visual can be interpreted through different aids like tables, charts and graphs. Interpreting Visuals
depends on the person how he is able to interpret a visual. It also needs analysis of the meaning or
meanings of the image. The image can be interpreted by personal angle. It can also be analyzed by
its original or artificial nature. A computer can be used to crop the image and it will lose its original
touch. While interpreting Visuals the interpreter should use his brain and reasoning to analyze the
visual image according to the situation. The Visuals like tables, charts and graphs are used for
effective communication, but the receiver and the sender both must know to interpret the visuals.
Tables use columns and rows to organize symbols, data and words. They can be used in the
minimum space for a lot of information. For this the table rows and columns should be arranged in
logical order. The order of the rows and columns should be organized according to the importance
of the data. The data entries must be simplified to make them understood by the sender and the
receiver. The data that is important should be focused and the row or column has to be included to
summarize the information. Tables are easy to interpret .They are good for better understanding of
the information conveyed and to compare facts. However they can be visual distractions if they are
not written in a proper way.
Group-II (English) 203
Charts- Charts were mostly drawn by hands , but today computer has made it easier to
create beautiful charts. They should be prepared with maximum data and should be easily understood.
Rows and columns should be labeled very accurately .This would not mislead the reader. The data
should be arranged in a logical order. An appropriate scale should be used from the nominal scale,
ordinal scale and the numerical scale. Changing the scale in mid-axis can confuse the readers.
Graphs- When we try to visualize different qualities at the same place, we use graphs.
Graphs give us a picture of the relationship among various qualities. Graphs are of different types
- scatter plots, bar graph, line graph, and pie graphs. Graphs offer a visual statistics of the data in a
pleasant way. They are very effective way of communication compared to telling them verbally in
a particular order. However, they can be totally ineffective if used in a small place.
204 Communication Skill-II
Unit-V
Formal Written Skills
Our company has been successful to become a part of the Electronics World Pvt.
Ltd. U.S.A last year. We must get a feedback from our customers to set our next
goals in future. I feel free to share with you my plans about the increase in the sales
of the products in our company.
Productivity
I hope all of you know about the efforts taken to improve the quality of our products
throughout the country. The company has invested a heavy capital to improve the
conditions. However, productivity can increase not only with the better equipments
but also with the interest and effort taken by the employees to use them in an
innovative way by using the resources.
Marketing
It is known to all that Rapid Sales has improved the sales of our product by 20
percent, but that is not very satisfactory for the company that was running at a loss
Group-II (English) 205
two years ago. So I feel the sales should be increased by 30 percent in the year to
come.
I feel you all can share the excitement I have to carry out the plan. I hope you will
actively engage yourselves to make it a success.
Orkut Electronics
22,Rajendra nagar
Patna-xxxxxx
Mr. R.Sharma
Manager Sales
Chandni Chowk
Patna-xxxxxx
October 4, 2016
Dear Sir
We would like to inform you about the change of our business premises from 22,
Rajendra Nagar to 27, Ashok Rajpath. We required a larger space as the orders
from our customers were increasing day by day.
You had been our valued business partner for last five years. Please send your
communications to our new address from October 15 2016.
We hope that the new place would be favorable for our further business deals.
Yours faithfully
Rajendra Goel
Q-3 Write a circular for the residents of Alaknanda Apartment ,Gandhi maidan, Patna
informing them about the transfer of Security guards for safety reasons.
Notice
Q.1- You are Suman , the Secretary of the Environment club of your school. Write a
notice to inform the students of class VI about tree plantation in their school, DPS Patna on
Group-II (English) 207
5 September at 11 a.m. The Environment minister will be the Chief Guest. Each student
should bring one sapling and must attend the Plantation drive.
Q-2 You are Rajeev Roy, the Personnel Manager of Plaza Electronics pvt.ltd. Write a
notice to inform all the staff about the Annual meeting to be held in the auditorium on
September 25,2016.
Q.1-You are Sanjay Sharma, The Manager (Sales). Write a memo to Roshni Singh,
Asstt. Manager (Sales) informing her about the Training courses in Sales and marketing to
be held from 10 October 2016to 12 October 2016.
Q-2- You are Rohit Verma, Director (Sales ) of Synergy Consultancy Services Pvt.Ltd.
Write a memo to inform all the employees about the introduction of a new housing plan.
l An offer for the employees drawing gross salary less than 20000
per month.
l Loan facility available at subsidized rate of 4% per annum.
l EMI to be paid at the interval of three months.
l EMI to be started only after the possession of the flats.
l Down payment at the discount of 2% of cost price.
3. SCS Housing Plan can change the lifestyle of our employees.
We encourage all our employees to book their dream homes.
Rohit Verma
Note:
1. The opening paragraph states the main point.
2. The body clearly sates the main point.
3. Closing
After the opening of the letter the letters body should depict achievements of the applicant,
focus the strengths and describe the potentials he or she has.
Finally the closing should once more show the candidates interest in the company for
which he or she has applied. It should express the desire to go for an interview and meet the
employer. The contact numbers, e-mail ID, date and time should be mentioned .The Resume must
be referred for the employers kind consideration.
The job application creates the first impression of the applicant on the employers mind
.So it must be written confidently and efficiently.
A Resume is enclosed to focus the qualifications of the person who is applying. It presents
the individuals background. It reflects the individuals education, skills, abilities, experience,
professional training, achievements and references. The resume is forwarded to prospective
employers. The resume should have a professional look. The main sections of the resume should
be striking and the individual factors of education or experience should be separate and distinct
from each other. The Resume should be factual complete and objective. Specific details should
be mentioned and appropriate writing style should be used. However , styles can differ .A resume
contains heading, position sought, career objective ,education ,work experience, achievements,
skills, activities, interests and references. Resume can be of three types:
1. Chronological
2. Functional
3. Combination
1. Chronological-This type of Resume highlights education and experience. It reflects
the education or past employment record in reverse chronological order. It starts
with the recent educational qualification and work experience and goes backwards
in time. The following question is enclosed with a Chronological Resume.
Q. You are Rohan Sharma/Rohini Singh. Draft an application for the post of Assistant
Executive Engineer (Mechanical) which was advertised in Hindusthan Times on
10 September 2016.
I would like to introduce myself as a prospective candidate for the post of Assistant
Executive Engineer (Mechanical) advertised in Hindusthan Times on 10 September
2016.
I am at present working with H.E.C Ranchi. I have been Assistant Engineer
(Mechanical) for the last five years. I have earned valuable experience in mechanical
and electrical projects. Furthermore, I have had the opportunity to handle
international clients as well. With my treasured ten-year experience, strong techno
commercial insight and effective communication skills I have been able to prove
myself as a successful junior engineer.
If you allow me to avail the opportunity, I can serve your organization in my best
capacity. I can be available for an interview at any time.
Please find enclosed my resume for your kind perusal.
Yours faithfully
Rohan Sharma
Enclosure:resume
Chronological Resume
Rohan Sharma
#123 Aradhana Aptt. Hinoo, Ranchi
[email protected]
Position sought- Assistant Executive Engineer (Mechanical)
Objective- To contribute to the growth of a leading Project by working in a
challenging way and utilizing my exposure as a Assistant Engineer in
Mechanical wing of large scale heavy engineering projects.
Experience - Assistant Engineer, HEC Ranchi January 2011 to present
l Complete mechanical projects within or ahead of the schedule
through strict planning, monitoring and control while maintaining
the best mechanical standard.
l Supervise auxiliary facilities like welding, piping and other utilities.
l Maintain customer relations through effective presentation of
technical expertise
Project Supervisor, Royal Electronics Pvt.Ltd. Bhupal December2005 to
December 2010
l Assist in the project management of several works being executed
in the site
l Coordinate with Head Office, sites ,various departments and sub
contractors
Group-II (English) 213
Business letters have different formats, but block format is very popular .This style includes
all the parts of the letter, but they always start from left. The left side margin is followed for
beginning any paragraph. However, the paragraphs are not indented.
Senders Address
Date
Reference
Inside Address
Salutation
Subject
Body
Complementary Close
Signature
Enclosure
Q. You are Rohit Singh ,#204, Alaknanda Aptt. Boring Road ,Patna. Write a letter to
the Sales Executive, Lifestyle Electronics, Hazratganj, Lucknow enquiring about the details
of laptops they supply.
Sales Executive
Lifestyle Electronics
Hazratganj,
Lucknow
Dear Sir/Madam
Sub: Enquiry about lap-tops
I would be pleased to receive details of laptops which you supply, together with prices.
I need the latest model with CD Player and other facilities of a renowned brand.
I look forward to hearing from you at the earliest.
Yours faithfully
Rohit Singh
Q.2 You are Rajan Malhotra, Manager (Sales) ,ABC Trading Corporation, Boring
Road, Patna. Your company wants to buy eighty Printers for their corporate office. Write a
letter of Enquiry to Life Computers Gurgaon, Delhi.
ABC Corporation
Boring Road
Patna
xxx-xxxxxxx
Fax:xxxxxxx
[email protected]
September 10,2016
Mr.Sanjay Srivastav
Sales Manager,
Life Computers,
Gurgaon
Delhi
Dear Mr.Srivastav,
Please refer to your advertisement in the September 7 issue of Hindusthan about
the HP2300C Printer.
Our company needs eighty Printers for our Corporate office and would like to buy
them as soon as possible. We would be glad to get more information about the
product and a quotation from you .
218 Communication Skill-II
Placing orders:
Q.1. You are Rajnath, Office Manager, Polytechnic College, Rajeev Nagar,Patna. The
Principal of your college has asked you to place an order for two Xylo cars. Place the order
with Alankar Automobiles, Boring Road, Patna.
Polytechnic college
Rajeev Nagar, Patna
Ph. No.xxxx-2343657/24356578
www.http://pck.org.in
12 September 2016
The Area Manager
Alankar Automobiles
Boring Road
Patna
Dear sir/Madam
Sub: Order for two Xylo cars
We would like to place an order for two Xylo cars for our college. We wish that the cars
should be delivered to us at your showroom in Allahabad.
The cars are urgently required. Please send them by the end of this month.
Please ensure the discount you offer on complete payment.
We hope to hear from you soon.
Yours sincerely
Rajnath
Group-II (English) 219
(Office Manager)
Q 2. You are Rajan Malhotra, Manager (Sales) , M/S Lifestyle Electronics, Ashok
Rajpath Patna-xxxxxx .Your company wants to buy five Printers and six scanners for their
corporate office. Write an Order letter to Life Computers Gurgaon,Delhi.
M/S Lifestyle Electronic
Ashok Rajpath
Patna-xxxxxx
[email protected]
Prem Arora
Manager Sales
Life Computers
Gurgaon
Delhi
22September,2016
Dear Mr.Arora
Sub: Order for Printers and Scanners
Please send the following items on the business terms agreed upon:
Catalogue no Item description Quantity
234 Acer S6789 Printer 05
456 HPScan T7685 06
The items ordered should be fully insured. The insurance charges can be included in the
bill.
We would like to get the items by 10 October, 2016.
As desired ,we would make the payment by NEFT/RTGS.
Yours Sincerely
Sd/-
Rajan Malhotra
Manager Sales
Proposals for Purchase/Service:
Q. You are the Sales Manager of M/S lifestyle Electronics, Ashok rajpath,Patna. Write
a letter to the Manager, Royal Electronics(Wholesale Dealer)147 Cantt. Road, New Delhi,
giving a proposal of getting sole distribution rights for washing machines and refrigerators
in your locality.
220 Communication Skill-II
Sales Manager
M/S Lifestyle Electronics
Ashok Rajpath
Patna-xxxxxx
23 September 2016
Manager
M/S Royal Electronics(Wholesale Dealer)
147 Cantt. Road
New Delhi
Dear Sir/Madam
Sub: Proposal for sole distribution rights
We have recently extended our refrigerator and washing machine department. We would
like to add new ranges to our present stocks. We are particularly interested in LG and Whirlpool
models. We would be pleased to receive your trade catalogues and terms of sale and payment.
At present your products are not yet offered by any other dealer in our city. As we have
decided to introduce them, we would like to request sole distribution rights in this area.
I hope to hear from you soon.
Yours faithfully
Ravish Malhotra
(Sales Executive)
Complaint Letter: The opening of a Complaint letter presents a problem statement. The
body of the letter supports the complaint with data. Closing denotes an expression of goodwill.
Q.1. You are Akash Verma the Sales Manager of M/S Lifestyle Electronics, Ashok
rajpath, Patna. Your company sent an order for ten pieces of Printers Of Acer 3508C model,
but you received only eight Printers. Write a letter to the Manager, Royal Electronics
(Wholesale Dealer)147 Cantt. Road, New Delhi making a complaint .Ask him to send the
remaining two.
Royal Electronics
147,cantt. Road
New delhi
Dear Sir
Subject: Non delivery of two Printers
We had ordered you to supply ten pieces of Printers of Acer 3508 C model vide purchase
order no.xxxxxx dtd 10 September 2016.The order has been supplied to us on 20 September 2016.
However , only eight pieces of the above- mentioned Printer have been delivered to us..
For this our company is suffering from heavy loss.
We hope you will kindly look into the matter and send the remaining two printers as soon
as possible.
24 September,2016
Manager Sales
M/S Lifestyle Electronics
Ashok Rajpath
Patna
Dear Sir
Sub: Adjustment letter for non-delivery of the two Printers
Thank you for your letter dated 22September, 2016 informing us about the delivery of
eight Acer Printers model no. 3508C instead of ten as desired by you.
We are sorry for the inconvenience caused to you. However while packing the Printers for
delivery; it was found that two of them were damaged. So we decided to replace them with better
ones later within a week.
The order for the remaining two Acer Printers model no.3508C has been dispatched .It
would reach you within a week.
Group-II (English) 223
What is a Report?
an incident , a project or a professional and the business decisions and research conclusions are
taken on the basis of the reports only. It includes following points:
1. It is carefully prepared with every detail.
2. It is impartial.
3. It is a written communication.
4. It serves some specific purpose.
5. It is factual with correct figures and data.
6. The language is simple and clear.
7. It is mostly written in third person .
8. It avoids direct speech.
Types of Report: Reports can be formal ,informal, analytical, routine, oral, special or
informational. An informational report gives only the information about facts and problems, but
an analytical report describes a problem ,an incident or a condition with data and analysis. Routine
reports are prepared for a time schedule, like periodically, monthly quarterly etc. and can vary
about its content. It can be analytical or informational both. But a special report gives special
information about specific circumstances. Oral reports are informal. However, they give quick
feedback and fast action. For example the report of an accident can be oral.Written reports are
traditional .They have a permanent value of their own .e.g. project report, research report etc.
Formal reports include thorough investigation and elaborate description. They have a fixed format,
nature, scope and length. They can be informational, analytical, routine or special. The examples
for these types of reports are annual reports of a company or organization, technical reports, project
reports etc. The non- formal reports involve a specific account of a business or professional activity.
They are short and are used to be written for routine affairs.
In a nutshell the following are different kinds of Reports that fall in the category of above
mentioned types of reports.
1. Newspaper Report
2. Business Report
3. Technical Report
4. Personal and Impersonal Reports
5. Routine Repots
6. Formal and Informal Reports
7. Special Reports
8. The Analytical Reports
9. Informational Reports
10. Progress Reports
11. Annual Reports
12. Survey Reports
Group-II (English) 225
Utility of Reports
Reports are written for making decisions.
1. They tell us about the activities related to business.
2. They help managing all departments. The reports submitted by different departments
give the right information.
3. They solve complicated cases.
4. They provide a correct analysis of a situation.
5. They present correct findings.
6. They control successful implementation of business policies and plans.
Accident report: An accident report can be formal or non-formal in style. It can be oral
too. However , this type of report can be found in the newspapers.
They provide details of the accident, analyze the cause behind the accident and focus
on the factual data. They recommend safety instructions too. The following is an example of an
Accident report:
ABC Transportation Safety Board, Patna
Accident Report of Hazardous Material
Accident No.: EHG-08-VC-002
Transportation Mode: Highway-
Location: Patna by-pass
Date: July 1, 2016
Time: 2:00 a.m.
Carrier: Indane Gas Company
Shipper: Indane LPG
Vehicles: 2010 HMT tractor; Tata Truck 608
Fatalities: 1
Injuries: None
Property Damage: About Rs/- 50,000
Materials Involved: Gas, a flammable liquid
Type of Accident: Vehicle collision and fire
226 Communication Skill-II
The Accident
On July 1, 2016, about 2:00 a.m., a 2010 HMT tractor pulling a semitrailer , overloaded
with bricks was traveling towards east on Patna by-pass, when it was struck by Tata 608 Truck
traveling westbound . The truck driver failed to obey a stop sign equipped with flashing red lights
and collided with the tractor. The rear part of the truck was ruptured and about 13 liters of gas were
released as the tractor became wedged beneath the truck and was dragged about 500 feet. A post
crash fire consumed the tractor, killing the driver; the trailer also was damaged.
The Fire Brigade arrived within 30 minutes and extinguished the fire. Property damage
was about Rs/-50,000.
At the time of the accident, it was dark, and the temperature was about 48 degree centigrade.
There were light winds and clear skies. Rain had been observed in the hour before the collision;
however, it was not a factor in the accident.
Events Preceding the Accident
About 1 a.m. on the day of the accident the Tata truck was loaded with 250 gas cylinders .
The driver delivered 100 cylinders of the gas about 1:00 a.m. and
was en route to deliver the remaining 150 gas cylinders when the collision occurred. During
the same work shift (which began about 12:00 p.m. on June 30), the driver had delivered three
other similar loads of fuel.
Hazardous Materials Information
The Transportation Department ,Govt. of Bihar classifies LPG as a highly inflammable
liquid.
Information about the truck
The truck with its model no. was 608.It was owned by Patna Transport Agency. It was
manufactured by Telco Jamshedpur, Bihar. The rear part of the truck was under fire.
Post accident examination about the tractor
The tractor has been destroyed by the impact of fire. Postaccident examination revealed
that the most severe fire damage was concentrated toward the rear of the tractor. With the exception
of some foam from the passenger seat behind the driver, all of the combustibles in the front seat
area were consumed. Large portions of foam from the driver seat and the adjacent passenger seat
remained. Heavy char was present on all of the remaining combustible materials.
Injuries
The driver of the tractor was killed. The postmortem report indicated that the cause of
death was smoke and soot inhalation and severe thermal burns. The medical examination did not
reveal any evidence of blunt trauma or fractures.
Recommendations
In its report on the By-Pass accident the Transportation Department of Govt. of Bihar has
expressed concern over the potential loss of life and possible injuries related to transporting
flammable liquids in cylinders in trucks. It has decided to create awareness programs to enhance
public safety.
Group-II (English) 227
Q- Write an Accident report on the death of a Worker in a Factory due to break down
of the machine.
Accident No.-ABC0987
Location- Kankarbagh Pipeline factory
Date-August 12,2016
Time-!!a.m
Name-Ratan
Job- Welder
Department- Pipe construction
Environmental condition-
A team of six workers were welding the pipes. Mr. Ratan had been one of them .Mr. Suman
Sharma was the supervisor.
Sequence of Events-All of a sudden a spark went inside his eyes. He was not wearing the
mask.The oil on the floor caused fire and it caught Ratans clothing too..Sonu, Monu, Naveen and,
Kanhaiya tried to extinguish it but it spread very rapidly due to kerosene oil spread on the floor.
Injury- Ratans hand and the left part of the body were burnt.
Events immediately followed- The workers tried to extinguish the fire by putting a blanket
over the body of Ratan. Mr. Suman Sharma, the supervisor, called the ambulance. The fire brigade
was called and in between a large amount of sand was poured into the area. Ratan was sent to the
nearby hospital.
Primary cause The spark from the welding caused fire.
Secondary cause- Ratan was wearing a synthetic t- shirt instead of the uniform and was
not wearing the shield.
Other contributing factors- The kerosene oil was spread on the floor.
Recommendations-
l Employee training workshops should be organized frequently.
l Strict actions should be taken to maintain discipline about uniforms.
l Shields must be provided to the workers.
l Meetings should be conducted to maintain the safety of the workers.
Report on fall in production
Fall in Production can be known through the following diagram:
Operation Excellence
Patna: 12 September:
Introduction:The recent strike in the Patliputra Industries is a matter of concern
for the Indutrialists. A team of five workers that included Ravi, Naveen, Sanjay
,Raja and Raju had a link with black marketers .They supplied LPG gas cylinders
to Rohtas Agency and used to earn in thousands. They have been caught red-handed
and are suspended. This resulted in the strike of workers that has greatly affected
the consumers and the owners as well.
Description:Each cylinder contains 10 liters of liquid gas and the consumers are
expected to be supplied with the same amount. The workers collaborated and took
out two liters of LPG from each cylinder and filled the empty cylinders to sell
them to Rohtas Agency. Every day they used to sell fifty cylinders to Rohtas Agency.
Each cylinder cost five hundred rupees. The five workers earned 25000 everyday
and earned five thousand each.
Analysis:It was on the eve of 10 September 2016 Naveen was caught red handed
by Mr. Sanjay,the Supervisor who handed him over to the Manager Sales ,Mr.
Rajan singh. This incident led to a strike by other workers who raised slogan against
the Supervisor.
Recommendation:
l A strict step should be taken against the workers to control the theft of
LPG.
l Meetings should be held with the other workers to know their demands .
l Workshops should be held to make them aware of the value system.
Progress Reports
Progress reports inspire the employees to stay co ordinated. It ensures the progress
of the objectives of the company and the individuals goal as well. They encourage
the workers and increase the productivity. They also maintain transparency.
Managers get concrete information about the employees contribution and inspire
each other by exchanging information and new ideas.
The three PPPs- Progress, Plan and Problems, these three PPPs should be dealt
with in a progress report. Progress refers to the employees achievements, complete
items and closed tasks. This column tells us about the amount of work done by the
employee. Plan denotes long term goals and objectives. These goals and objectives
lead to progress. However, plans can be changed according to suitability. Problems
are the final ones to deal with. They list the challenges and the drawbacks. The
mistakes should not be corrected lastly. They should be corrected from the beginning
throughout the project.
230 Communication Skill-II
While writing a Progress Report , the writer should stay connected with the team.
Reports should be precise and focused. They should reveal the goal and the objective
of the company. The writer should avoid technical jargons. The reports should be
in conversational tone. There should be keywords to relate to the project. The
problems should be focused separately. There should be unity in writing.
Example of Progress Report
MEMORANDUM
TO: Rohit SharmaPatnaUniversity, Department of Computer Sciences
FROM: Ashok Singh
SUBJECT: Progress on Strategy Debugging Report
DATE: September 3, 2016
This memo depicts the progress I have made to date on my independent-study
project of writing a report on debugging in Scheme. In this memo, I review the
nature of the project and describe work I have completed, work I am currently
involved in, and work I plan to complete by the end of the project. As I explained
in my memo of December 14, this project will result in a technical report whose
purpose is to provide readers with practical information on developing and
debugging programs in Strategy, supplementary to the material in your textbook,
An Introduction to Strategy and its Implementation.
Project Description
The report is aimed at students in computer science (undergraduate and graduate)
who have previous programming experience, but are new to Strategy. The
information in this report is required to make the readers who have developed
programs using compilers for other languages aware of the approaches available
with an interactive interpreter and debugger.
Project Scope
In my earlier memo, I proposed to cover the following high-level topics:
l Loading the debugging module into the interpreter
l Establishing break levels
l Applying back trace
l Managing dependencies
l Saving and loading a customized heap image of the Strategy system
l Debugging local definitions
l Debugging native code procedure-calls
l Debugging when using functional programming style
l Program design/implementation strategies
Group-II (English) 231
l Detailed description
l Power of observation
l Unity
l Developing the ideas logically
The description of an object demands a single idea that controls the total piece of writing.
By providing enough details the write-up should be built on the basic information provided by the
object. An object can be described by its Name, Shape, Ccolor, Design, make, model, Year of
manufacture ,Purpose, Use, Operational details, Functions, Importance, Price, Availability, Material,
Use and Summing up.
Example:
Microwave Ovens
Microwave ovens are rectangular boxes with doors and glass windows. The panel next to
the door has the controls to set cooking time. It also adjusts the heat level. Inside the oven there is
a metal chamber with a glass turntable. When the oven is switched on, it starts rotating. The metal
chamber of the oven has mesh-covered walls with holes. This allows air to enter and exit.
A microwave oven heats food with the help of electromagnetic energy. Microwaves are
absorbed by water, fats and sugar .These waves are directly converted into heat. These microwaves
are not very effective on plastics or ceramics. Microwaves cannot adjust with metals as they reflect
microwaves and do not work well.
Microwave ovens cook food in a very short time. The vegetables do not lose their fresh
look even after being cooked. They also retain most of the vitamins and minerals. Finally the
microwaves do not heat anything else other than food .They penetrate any amount of food and
transmit heat through radiation.
Giving Instructions
Giving Instructions seems to be easy, but practically it requires clear concept. Messages
are mixed, they can be hypothetical and can convey something else too. So it is better to give clear-
cut instructions to be understood by all. When the directions are given over email or written
instructions, it is better to use clear and defined directions. However ,imperative sentences that
include order and request type of sentences should be used while giving instructions. In addition
following points should be noted while giving instructions:
1. Judge your audience before you give instructions. You should not assume that the
reader knows what you mean. It can be a technical jargon or any person of a specific
department. So before delivering instructions the audience or the receiver has to
be judged. Accordingly the instructions have to be given.
2. Be specific while giving instructions. Imperative sentences like Send the 35 no
Project file to Mr. Sinha. should be used.
Group-II (English) 233
3. Give deadlines or a fixed time for the order to be carried on. Instead of writing
soon or quickly give the date and the time.
4. Equip them with examples so that they can do the job following the example in
case of ignorance.
5. Set options or alternatives to make the job done.
6. If alternatives cannot be obtained, setting boundaries is very important .If the usual
supplier is unable to provide the material; you can order a new supplier. The
instruction can be like this: Visit the new supplier and order 150 units.
7. Seek clarification from the people whom you are giving instruction.
8. Use command type of sentences or request .For example Send the Highway Project
Fileor Please deliver the message to the manager.
9. Passive voice can also be used.e.g. The message should be delivered to the
manager.
Example:
Instructions for making candles:
1. 400 grams wax is put in the melting- pot.
2. It is heated in double boiler with 2tablespoons of stearine.
3. The mould release is applied.
4. The mould is wicked.
5. The water bath is prepared.
6. The dye is added and the mixture is stirred.
7. Wax is poured into the mould.
8. The mould is placed in the water-bath.
9. The candle is cured fully before removing it from the mould.
10. It can be refrigerated if needed.
Technical Reports
These types of reports are for technical and scientific purposes. They contain technical
terms and technical language. It should have the following:
1. Abstract
2. List of Figures and Tables
3. List of symbols
4. Acknowledgement
5. Introduction
6. Experimental details
7. Results and discussions
8. Conclusion and Recommendations
9. References
l Abstract is the summary of the report.
l Introduction gives you the idea of the report.
l List of tables refers to the use of figures and tables in the report.
l Acknowledgements denote the names of the people who have helped you
to write the report.
l Experimental details tell you about the experiment.
l Results and discussions refer to the result of the experiment.
l Conclusions and Recommendations contain the aims of the project as stated
in the introduction.
l References include citations and a list of references.
Sample Report
The Effects of Increased CO2 on Atmosphere
Abstract:
Industrialization has caused a lot of increase in Carbon Dioxide in global atmosphere. The
concentration of CO2 has resulted into greenhouse effect. This has increased the temperature of the
atmosphere. This has affected agriculture and the climates. The other effects are melting of the
polar ice caps and rising of the sea level.
Group-II (English) 235
In order to curb the problems caused by greenhouse effect, development of other energy
resources, use of fossil fuel and large scale reforestation are needed.
Introduction:
Carbon Dioxide is a by- product of all living things. It is usually thought to be harmless. It
is present in the atmosphere in a very small amount. However, united with water vapor it has
caused greenhouse effect. This is very dangerous for agriculture, climate and sources of energy.
This report aims at examining the changes caused by the increase in CO2 and their
implications on the society. It would also discuss the sources and reservoirs of CO2, the mechanisms
of greenhouse effect and some possible methods to curb the problems.
Experimental Details:
Natural Weather Patterns: The change of climate is a natural phenomenon. The natural
cycles of warming and cooling still dominate the climate.The180 year cycle which is the most
important of all other patterns predicts that temperatures in the Northern hemi sphere reach a
minimum every 180 years. The last cycle was in 1800 years. This denotes that the days ahead
would be colder than earlier. Yet it forecasts a natural warming trend before the end of this century.
Table A shows this.
Mechanisms of the greenhouse effect:
In order to make the global temperature stable, the incoming solar radiation must match the
outgoing thermal radiation from the earth.35% of the solar radiation is reflected back into space,
47% is absorbed by the surface and 18% is absorbed by the atmosphere. In order to make the
temperature constant, the radiation absorbed by the atmosphere must be radiated back. The earth
must radiate in the 5-micron to 30 micron region. Water vapor is a strong absorber of radiation.
Combined with CO2 it causes greenhouse effect. This hampers the ratio of radiation which has to
go back to space. When the climate becomes hotter, the positive feedback mechanisms aggravate
the problem.
The Carbon Cycle:
The increase of carbon dioxide in the atmosphere depends on many factors. It includes the
amount of CO2 produced from fossil fuels. Deforestation is another cause of increasing CO2 in the
atmosphere.50% CO2produced from the fossil fuel remains in the atmosphere. The other portion is
absorbed into sinks.
Industrial Revolution has added a large portion of CO2 in the atmosphere. It is about 250.4G
ton of carbon. People have started using carbon based fuel in a large amount and the increase in the
carbon in the atmosphere is exceptionally high. It is 4.3% per year from 1860 to the mid 1970-
s.However, if the cost of the energy becomes high, it would slow down the use of fuels.
236 Communication Skill-II
The produce of carbon can be reduced by developed countries .But it will again be increased
by developing countries.
CO2 produced by different fuels:
The amount of the carbon which is added to the atmosphere also is increased by the types
of the fuel burnt. Table B describes the amount of CO2 released by each type of fuel in various
countries.
Gas 4.05
Coal 6.05
Synfuel 8.06
The most harmful pollution in the atmosphere is caused by carbon dioxide accumulation in
the atmosphere. This leads to global warming. CO2 allows radiation from the sun to be absorbed by
atmosphere. The heat from the earth along with water vapor causes greenhouse effect. Use of
Fossil fuel adds to this. This is increasing day by day. This can cause the doubling of CO2 by the
year 2020 to 2075.This might change the weather patterns. In order to curb the problems fossil fuel
consumption has to be reduced. Other sources of energy should be used and reforestation must be
developed.
References
1. Google Wikipedia
2. Bernard Harold-The Greenhouse Effect
Project Reports
7. Manpower
8. Marketing
9. Cost of the Production
10. Economic viability and financial analysis
It is prepared with the help of fixed guidelines. It includes all the above-mentioned necessary
information.
Sample Project Report
EXERCISE - 1
1. Prepare a brief technical report on Photosynthesis.
2. Prepare a brief technical report on Telephone wiring.
3. Prepare a brief technical report on Water Leakage Problem in a building.
4. Prepare a brief Project report on Sewage Treatment Plant.
5. Prepare a brief Project Report on Installing Fuel Cells in Warehouses.
HintsWhy fuel cells?Safe for environment
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j
lwpukv ksadk l a i zs"k.k eq
[ ; foHkkx l smi foHkkxksaesami foHkkxksal sO;fDr; ksa; k l ew
gksadksfd; k t krk gS
A
lai zs"k.k dh i zd fr l Uns'kksa, oav UrZ
l EcU/ksadksi jLi j v nyk&cnyh dh gksrh gS
Al a
i zs"k.k fyf[ kr ekfS[ kd]
JO; v kS
j n`' ; v kfn gksl drk gS A
la i zs"k.k dk eq
[ ; mn~
ns'; gksrkgSfd l Uns'k i zkIrdrkZl Uns'k dksew y : i vkS j ew y nf"Vdks.k l hl e>st S
lk
la
pkjd ( i zs"kd) usHkst k gS
Al Ei zs"k.k rHkh i zHkkoh gksrk gSt c og i zkIrdrkZ}kjk i w
. kZ
r ; k l e> fy; kt krk gSA
lans'kokgu dk mn~ ns'; l wfpr fd, x; sO;fDr esaoka fNr i zfrf; k t kxr djuk gS
Av r%l a ns'kogu dsi woZ
bl ckr dkfo' okl i zkIr dj ysukpkfg, fd O;fDr; ksaesal w puki kusdhv fHk: fp rFkkml sLohdkj djusdhbPNk
gSfd ugha Al a i zs"k.k dk ek; e Li "V v kS j xzg.k djus; ksX; gksuhpkfg, Aek; e l jy v kSj Li "V gksusl sv f/ dka
'k
yksx ml sl e> dj v uq d j.k v kS
j i z;ksx esaykrsgS
A
5- i zLr q
r h esan`' ; ] pkVZVscq
y v kfn d k i z;ksx
gksrh gS
Av xj i zLrqfr esan`'; ; k pkVZVscq y dk i z;ksx djrsgSrksl a i zs"k.k l q
xe v kS
j Li "V gksrk gS A; g fo"k; &oLrq
dksLi "V djusesal gk; d gksrkgS A; g Kku dsLFkkf; Ro esal gk; d gksrkgS Av r%l a i zs"k.kesan`' ; l a
d sr fp=k] i sfUVx]
pkVZ] js[kkfp=k] uDdk' kh] [ kq
nkbZ
] i ksLVj] l kbucksMZbR;kfn dk i z;ksx fd; k t k, A
[ k. M&II
l Ei zs"k. k d si zd kj
1- v kS
i pkfj d ] v ukS
i pkfj d
la
i zs"k.k , d ekuoh; i zf; k gSbl fy, i ' kq
&i f{k; ksa}kjk dhxbZl a
i zs"k.k dks{ks=k l sckgj j[ kk t krk gS
A; g
euksoS
Kkfud , oal kekft d i z.kkyh gS A
a
v k/ q
fud ; q
x esav kS
i pkfjd v kS
j v ukS
i pkfjd nksuksai zd kj dsl Ei zs"k.k i zx; ksx esayk, t krsgS
A
lw
pukkfUr dsorZ eku ; qx esal apkj dsfy, i jEi jkxr ek; e t S l si =kkpkj] Vsy hi Q
ksu l ekpkj i =kesal w
puk]
foKfIr dsl kFk v k/ q fud l Ei zs"k.k Vsy hi Q
Dl ] bZ
S esy ] bUVjusV fofM; ksdkW Usfl a
x] eksckbZy la ns'k bR;kfn v kS
i pkfjd
l Ei zs"k.k dsv UrxZr v krsgS
Al kew fgd l a okn] fopkjxks"Bh] i =k l a
ns'k] fp=k] i sUfVx] pkVZ ] js[kkfp=k] uDdk'kh] fi Q Ye]
iqfLrdk, ] ' kjhj l a
pkyu] i ksLVj] l kbucksMZbR;kfn v ukS i pkfjd l a i zs"k.k dgst k l drsgS A
dHkh&dHkhvkSi pkfjd v kSj v ukS
i pkfjd l a i zs"k.kesava
r j Li "V djukl a
Hko ughagksi krkgS
Al e; ] i fjfLFkfr
dsv uq
l kj v kS
i pkfjd v kS
j v ukS
i pkfjd l ai zs"k.k cnyrsjgrsgS A
2- Hkkf"kd k , oaxS
j Hkkf"kd k
Hkkf"kdk&i zkf.k; ksaesaeuq"; Js"B bl fy, ekuk t krk gSfd bl dsi kl ' kkfCnd Hkk"kk gS At cfd v U; i zk.kh
dsoy ofu , oab' kkjsrd l hfer gS A' kCn Hkk"kkl sv fHkO;fDr l jy] l q
xe , oacks/xE; gkst krhgS
A' kCnka
s}kjkfd,
x; sl a
pkj dksnksoxksZ aesaoxhZ d r fd; k x; k gSA
( i) ekS
f[ kd l apkj& t c dksbZl Uns'k ; k l w puk cksy dj i zsf"kr dh t k, rksbl sekS f[ kd l apkj dgrsgS Al axBu
esav kS
i pkfjd v kS
j v ukS i pkfjd l a pkj dk ek; e ekS f[ kd gh gksrk gS AekSf[ kd l a pkj dsek; e&
v keus&l keusokrkZy ki ] l Hkk, ] Hkk"k.k] nw
j Hkk"k i j okrkZ
y ki ] l k{kkRdkj l Eesy u] ?kks"kuk, ] l kew
fgd l a
okn
bR;kfn gSA
a
( ii) fyf[ kr l a
i zs"k.k & t c l Ei zs"khdksbZl wpuk v Fkok l a
ns'k fyf[ kr esal Ei zsf"kr djrkgSrksog fyf[ kr l ai zs"k.k
dgykrk gS Ai =k] Vsy hxzke] i fji =k] i zfrosnu] l w
puk] i z'ukoyh] js[kkfp=k] pkVZ ] bZ
&esy ] i Q
Dl bR;kfn
S
fyf[ kr l a
i zs"k.k gS
A
xS
j Hkkf"kdk& bl i zd kj dsl apkj esafdl hHkhi zd kj dsHkk"kkxr ' kCnksadki z;ksx ughafd; kt krkgS Av' kkfCnd
ek; e esan`' ; l ad sr] dsv UrxZ r fp=k] i sfUa
Vx pkVZ
] js[kkfp=k] uDdk'kh] bR;kfn v krsgS aAJO; l ad sr esa<ksy ] uxkM+
k]
l kbju v krsgS AnS fgd Hkk"kk esamQ ph v Fkok / heh v kokt bR;kfn v krsgS A
a
244 Communication Skill-II
[ k. M&III
i zHkko' kky h l a
i zs"k. k d h i fj Hkk"kk , oai zd kj
1- i fj Hkk"kk
i zHkko' kkyh l a
i zs"k.k , d O;fDr l snw
l jsO;fDr dksl w
puk, , oal e> gLrkUrfjr djusdh i zf; k gS
A
i zHkko' kkyhl a
i zs"k.k l srkRi; Znks; k v f/ d O
; fDr; ksadse; l w
pukv ksa, oafopkjksa, oarF; ksadkbl i zd kj
v knku&i znku gSfd osbudk vFkZl e> l dsarFkk v FkZdsl kFk gh mudh Hkkoukv ksa ] rdksZ
] fufgrkFkksZ
av ki l h l e>
rFkk fo' okl ksadksl e> l dsa A
2- l iazs"k. k
; g , d ekuoh; i zf; kgS Abl dsfy, dq Nl wpuk, rFkkfopkj] fu.kZ ; Hkkouk, bPNkrFkkl a osx v ko' ; d
gSAl ai zs"k.k i sz"kd v kS j i zkIrdrkZdsO;ogkjksadksi zHkkfor djrk gS Av r%bl esav Ur%f; kgksrhgS Al ai zs"k.kdhi zd fr
l Uns'kksa, oav Url Z EcU/ksadksi jLi j v nyk&cnyhdhgksrhgS Al a pkj ( l a
i zs"k.k) fy[ kr] ekS f[ kd] JO; v kS j n`' ; v kfn
gksl drk gS Al a i zs"k.k dk eq [ ; mn~ns'; gksrk gSfd l Uns'k i zkIrdrkZl Uns'k dksew y : i v kSj ew
y nf"Vdks.k l sl e>s
tSl k i zs"kd usHkst k gS Al a i zs"k.k rHkh i zHkkoh gksrk gSt c og i zkIrdrkZ}kjk i w . kZ
r ; k l e> fy; k t krk gS A
4- i Q
hMCkS
d
i zHkko' kkyh l a
i zs"k.k dsfy, l nS
o iQ
hMcS
M dh v ko' ; drk gksrh gS
A
iQhMcS
d }kjk ; g l e>k t k l drk gSfd i zs"kd Lrj i j v ojks/ ; k ek; e Lrj i j v ojks/ ; k i zkIrdrkZ
dsLrj i j v ojks/ gksjgk gS
A
1- i zs"kd Lr j i j v oj ks/
2- ek; e Lr j i j v oj ks/
( i) Jksrk dsv uq
: i ek; e dk u gksuk
( ii) , d l kFk dbZfoi jhr ek; e dk i z;ksx
( iii) la
pkj ek; e dk xyr p; u
( i) : fp dk v Hkko
( ii) i zkIrdrkZds' kkjhfjd] Jo.k , oanf"Vnks"k
( iii) i zkIrdrkZdsv / khjrk , oaekufl d : i l sv LOkLFkrkA
bl i zd kj fofHkUu i zd kj ds=kq
fV; ksa, oaudkjkR
de fopkjksa
] dk; ksZ
adksi Q
hMcS
d dsek; e l sfuokj.k fd; k t k l drk
gS
A
[ k. M&IV
ekS
f[ kd l a
i zs"k. k , oa' kkj hfj d Hkk"kk i zd kj
1- r kS
j r j hd s, oav k/ kj Hkw
r f' k"Vkpkj
f' k"Vkpkj euq"; dst hou esav fr v ko' ; d gksrk gS Af' k"Vkpkj gheuq "; dksi ' kql sv yx djrkgS A^euq*
t h us^euq
Lefr * esafy[ kk gS& ^^euqHkZ
o**] ^^f' k"V%Hko** v FkkZr euq"; cuksf' k"V ( l H; ) cuksAf' k"Vkpkj ds}kjk
ge l ekt esai fjokj esav i usdk; ZLFky i j v kSj vUrohZ{ kk esa, d LFkku cuk l drsgS Adgk x; k gS&
^^v kpkjghue~u i q
ufUr osnk**] v FkkZ
r v kpj.k l sghu O;fDr dksosn Hkhi fo=k ughadj l drsgSAv r%gesa
rkS
j rjhdsHkhl h[ kukpkfg, ] okrkZy ki e; e v kokt esagksukpkfg, ] ckr djusdsl e; ' kjhj dksfgykukughapkfg, A
, d dq ' ky Jksrk cuuk pkfg, ] i q
u%ge oDrk Hkh cu l drsgS A
246 Communication Skill-II
3- eq
[ kkd fr } kj k l a
i zs"k. k
4- l kew
fgd i fj ppkZ
] fookn] foLr r ' kS
y h d k fod kl
l kew
fgd i fjppkZgekjsKku dksfoLrr v kS j i zHkkodkjhcukrk gS Arqy l hnkl t husjkepfjreku esafy[ kk gS
& ^^fcukl Rla x foosd u gksbZ
**] v xj dksbZHkhO;fDr l ew g esav i usfopkjksadksv i usrdksZ
adksLi "V v kS
j i zHkkodkjh
: i l si zLrqr djrkgSrksml esav kRecy c<+ r kgS
Av xj O;fDr dsi zLrq r hdj.kesadksbZ=kqfV jgrkgSrksl ewg ds}kjk
fuokj.k fd; k t krk gS A
l kew
fgd i fjppkZv kSj fookn esaO;fDr dsJo.k ' kfDr] Lej.k' kfDr v kS j okDi Vq
r k esamkjksrj fodkl gksrk
t krkgSAl kew
fgd i fjppkZds}kjki zHkkodkjhokDi Vq r kfodfl r gksrhgSusrRo i zn' kZ
u dkHkko t kxzr gksrkgS ] ' kkjhfjd
Hkko&Hka
fxekesal w
/ kj gksrkgS
] l Ei zs"k.k ' kfDr , slhi zHkkodkjhgkst krhgSfd O;fDr dsO;fDrOr dk l okZ a
xh.kfodkl
Li "V : i l sfn[ kkbZnsrk gS
A
Assignment d k; Z
Hkkj @
i z'u
1- la
i zs"k. k i zf; k l sl a
ca
f/ r Mk; xzke
la
i zs"k.k
fo' ks"krk i zd kj i zHkkoh l a
i zs"k.k iQ
hMcS
d
Group-II (fgU
nh) 247
2- la
i zs"k. k d si zd kj , oafLFkfr
3- fo"k; d sv uq
l kj d gkuh y s[ku , oav uq
PNsn y s[ku
4- r d uhd h , oaoS
Kkfud ' kCnkoy h
HkkS
frd ; k v t Sfod l a
?kVd] v uS frd ; k t S fod l a ?kVd i znw"k.k dk mn~
xe] ehFksu] dkcZ
ueksuksv kDl kbM]
v kl sZ
fud] yksjkbM] v i ekt Z
d ] enk i znw
"k.k] jsfM; ks/ehZ
] v kst ksuA
5- cS
d l sl a
a ca
f/ r ' kCnkoy h
( i) ukS
d jh dsfy, v kosnu
( ii) iq
Lrd fosrk dsi kl i q
Lrd dsfy, i =k
( iii) l ekpkj i =k esafdl h fLFkfr dk o.kZ
u bR;kfn
248 Communication Skill-II
Sem-I (Group-II)
la
s"k. k ; k l a
p kj d h d fr
lapkj dh i zd fr i j fopkj djrsl e; ; g i z'u mBrk gSfd ; g dyk gS; k foKku\ fdl h fo"k; fo' ks"k
l sl EcfUkr] O;ofLFkr , oaec v ; ; u dksfoKku dgrsgS A Kku oS
a Kkfud fof/ ; ksai j v k/ kfjr gksuk pkfg, _
t cfd dyk, d , slkdkS ' ky gSft l sv H; kl ds}kjki zHkkoh<a x l sfodfl r fd; kt krkgS Abu i fjHkk"kkv ksadsi fji zs{;
esage i krsgSfd l a pkj i zf; k dksl Ei w . kZ, oai zHkkoh cukusdsfy, ec Kku gh i ; kZ Ir ughagS ] cfYd i zLrq r
djusdhv fHkO;fDr Hkh v ko' ; d gS Abl sv H; kl }kjk v kS j v f/ d i zHkkohcuk; k t k l drk gS Abl i zd kj ge i krs
gSafd l a
pkj dykv ksj foKku nksuksadkfeJ.kgS Al apkj dksi q
j kuhdykv kS j u; kfoKku dgkt krkgS Al pakj dhi zd fr
dyk v kS j foKku nksuksadh gS A
la
pkj dsfl kUr l oZ O;ki d i zd fr dsgksrsgS AokLro esa
a ] i zHkkoh l a
pkj dh l eL; k gj t xg O;kIr gS A
bl fy, l a pkj dksi zHkkoh cukusdh fof/ ; k l oZ O
; ki d : i l sv i ukbZt k l drh gS Al a
a pkj dsnksuksai {k&i "zskd , oa
i zkIrdrk]Zl kekft d i zk.kh gksrsgS
Al a
a pkj dh l Ei w. kZi zf; k O;fDr; ksadsl ew g dse; gh l Ei U u gksrhgS A
la
pkj dh i zf; k l ekt dsi zR;sd O;fDr }kjk v i ukbZt krh gS Ai zR;sd O ; fDr dh v fuok; Zv ko' ; drkv ksa
, oabPnk dhi w frZdsfy, ] O;fDr dksfo' o dhi fjfLFkfr l si fjfpr jgusdsfy, l a pkj , d ; U=k ds: i esadk; Z
djrk gS A; g , d i zkdfr d i zf; k gS
Ai zHkkoh l a
pkj dsfy, cksy us] l q
uus] fy[ kus; k i <+usdh fui q
. krk dk gksuk
v ko' ; d gSA
la
i zs"k. k d h fo' ks"kr k, (Characteristics of Communication)
ek; e
la
pkj , d : Vhu , oal rr i zf; k gS
AdHkh u l ekIr gksusokyh l a
pkj i zf; k yxkrkj fo| eku jgrh gS
A
v k/ q
fud ; q
x esav usd l a pkj ek; e i z;ksx esayk, t krsgS Al w
a puk kfUr dsorZ eku ; qx esal apkj dsfy,
i jEi jkxr ek; e_ t Sl s& i =kkpkj] Vsy hi Q
ksu] l ekpkj i =k dsl kFk&l kFk rhozxfr okysv k/ qfud l a pkj ek; e t Sl s&
Vsy hi Q
Dl ] bUVjusV] bZ
S &esy ] fofM; ksdkW Usafl a
x i z;ksx esayk, t k jgsgS
Aeksckby i Q
a ksu dsi z;ksxdrkZ
v ksadhl a
[ ; k esa
rhozof gq bZgS Al a
pkj dhkfUr usfo' o dksbruk fudV dj fn; gSfd bl soS f' od xko dh l a Kk nht kusyxh
gSA
la
pkj dk {ks=k v R;Ur O;ki d gS
A; g , d v UrfoZ
"k; d gS
] ft l esav usd dkjdksadk feJ.k gS
Al a
pkj dks
la
xBu dk frU=kdk Hkh dgk t krk gS
A
la
p kj d si zd kj (Types of Communication)
fdl h l a
xBu esal a
pkj fuEufyf[ kr rhu i zd kj dk gksrk gS
&
( i) v kUrfjd ( ii) ck l a
pkj ( iii) oS
; fDrd l a
pkj
la
pkj dh fn' kk dsv uq
l kj] l a
pkj dk oxhZ
d j.k bl i zd kj fd; k t krk gS
&
( i) mQ
i j dh v ksj l a
pkj ( ii) uhpsdh v ksj l a
pkj ( iii) l eku Lrj dk l a
pkj
la
pkj dsfuEufyf[ kr i zeq
[ k ek; e gS
&
a
i zkf.k; ksaesaeuq
"; Js"B bl fy, ekukt krkgSfd bl dsi kl ml dh' kkfCnd Hkk"kkgS At cfd v U; i zk.khdsoy ofu
, oab' kkjsrd l hfer gS A' kCn Hkk"kk l sv fHkO;fDr l jy] l q
a xe , oacks/xE; gkst krh gS
A
250 Communication Skill-II
( d ) ekS
f[ kd l a
p kj (Oral Communication)
t c dksbZl a
ns'k; kl w
pukcksy dj i zsf"kr dht k, rksbl sekS
f[ kd l a
pkj dgrsgSAbl esanksi {k&i zs"kd v kS
a j i zkIrdrkZ
gksrsgS
a
Abl i zd kj dsl a pkj }kjkghekuoh; l EcU/ksadhLFkki ukgksrhgS Al a
xBu esav kSi pkfjd v kS j vukS i pkfjd
lapkj dk ek; e ekS f[ kd gh gksrk gS A
ekS p kj d sek; e& ekS
f[ kd l a f[ kd l a
pkj esafuEufyf[ kr ek; e mi ; ksx esayk, t krsgS
&
a
( i) v keus&l keusokrkZ
y ki ( ii) nw
j Hkk"k i j okrkZ
y ki ( iii) jsfM; ksi zlkj.k
( iv) Vsi fjdkMZ
j ( v) l k{kkRdkj ( vi) l kew
fgd l a
okn
( vii) l Hkk, ( viii) l Eesy u ( ix) fopkj xks"Bh
( x) Hkk"k.k ( xi) ?kks"k.kk,
ekS
f[ kd l a p kj d sxq y kHk& ; g l a
. k@ pkj dk' kh/ zre ek; e gS
Abl l s/ u o l e; dhcpr gksrhgS A; g v f/
d iH zkkoi w
. kZgksrk gS
AmPpkj.k ds<a x] v fHkO;fDr dhHkko&Hkafxek] gko&Hkko }kjkl Uns'kksadksi zHkko' kkyhcuk; k
t k l drk gS Al Uns'k dh fo"k; &l kexzh dksfp=k , oav fHku; }kjk Hkh i zHkkoh cuk; k t k l drk gS A
bl l apkj l srq
j Ur i zfri q
f"V i zkIr gksrhgS
A; fn l Uns'k dsl UnHkZesadksbZv Li "Vrk gSrksml dkfuokj.krq
j Ur gks
t krk gS
Av ' kq
rk rFkk rksM+ &ejksM+dh l EHkkouk, l ekIr gkst krh gSA
a
ekS
f[ kd l a pkj dhdksbZoS/ kfud ekU;rk ughagksrhAl kFkgh; g nh?kZ d ky dsfy, mi ; ksxhughagksrkAbl dk{ks=k
dki Q h l hfer gksrk gS
Anw
j LFk O;fDr; ksadh v oLFkk esa; g l EHko ughagksrkA
fl l t s oj ft u usl kr ro crk, gS
ka ] ft ul sekS
a f[ kd l a
pkj dksv kS
j i zHkkohcuk; k t krk gS
& Li "Vrk] i w
. kZ
]
la
f{kIr] ' k
q ] l jy] okLrfod] fo' okl i w
. kZ
A
( [ k) fy f[ kr l a
p kj (Written Communication)
t c l Ei zs"khdksbZl w
pukv Fkokl Uns'k fyf[ kr esal Ei sf"kr djrkgSrksog fyf[ kr l apkj@l Ei zs"k.kdgykrk gSAbl
i zd kj dsl a pkj dsfy, fdl h Hkk"kk] dwVl a d sr v kfn dk i z;ksx fd; k t krk gS
AfoLrr] LFkk; h rFkk Hkfo"; esa
l UnHkZds: i esaj[ kst kusokysl Uns'kksadk fyf[ kr l a pkj fd; k t krk gS
A
i =k] Vsfyxzke] i fji =k] Kku] i zfrosnu] i Q
keZ
] lw
{ e] l w
puk] i z'ukoyh] fuekoyh] js[kkfp=k] fp=k] pkVZ
] iQ
S
Dl ]
bZ&esy ] dkWEi S
DV fMLd] yki h , oafyf[ kr ' kCn&fyf[ kr l apkj esa' kkfey gksrsgS
A
a
fyf[ kr l Eizs"k.k dk{ks=kv R
; f/ d O;ki d gS
A; g nw
j LFk{ks=kksaesaHkhv kl kuhl si gqp t krkgSA; g LFkk; hfjdkMZ
ds: i esaoS | kfud : i l sLohdkj fd; k t k l drk gSA; g mkjnkf; Ro fu/ kZ j .k esal gk; d gksrk gSAbl dk
f; kUo; u gksusi j mkjnk; h O;fDr dh i gpku v kl kuh l sdh t k l drh gS A
fdUrqbl i zd kj dk l a
pkj egxk gS
Abl esal e; yxrk gS
A
Group-II (fgU
nh) 251
bl i zd kj dsl a
pkj esafdl hHkhi zd kj dsHkk"kkxr ' kCnksadki z;ksx ughafd; k t krkAbl esafpUgksa
] y{k.kks] l d
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pkyu] Hka
fxek] eq
k] nf"V l EcU/A
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ph
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ek; e dsv k/ kkj i j l a
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&
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u l drkgS
AekS
f[ kv kns'k] Vsy hi Q
ksu] jsfM; ks
i zlkj.k] Hkk"k.k] ehfVa
x] l Eesy uA
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pkj& fi Q
Ye] Vsy hfi Q
Ye v kfnA
i zHkkoh l a
p kj esack/ k, (Impediments in Effective Communication)
( i) i zs"kd }kjk v l a
rq
fyr l Eizs"k.kA
( ii) i zs"kd }kjk xyr rjhdsdk i z;ksxA
( iii) i zs"kd dk i k; kZ
Ir o =kq
fVi w
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. kA
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: i ek; e dk u gksukA
( ii) , d l kFk dbZfoi jhr ek; e dk i z;ksxA
( iii) la
pkj ek; e dk xyr p; uA
( i) : fp dk v Hkko rFkk oS
; fDrd , oaoS
pkfjd fHkUurk dk gksukA
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( iii) i zkIrdrkZdh v / hjrk rFkk ' kkjhfjd , oaekufl d : i l sv LoLFkrk
gh v i usfo"k; esai w . kZKku gksusi j fo| kfFkZ ; ksaesafo"k; dsi zfr : fp mRiUu dj mudh ft Kkl k dks' kkUr
dj l dsxkApw fd f' k{k.k i zf; k l kekU; ekSf[ kd l a pkj gksrk gS, oai zs"kd vkS
j i zkIrdrkZv keus&l keusgksrs
gS
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a j f' k{kd v i uhckrksadksl e>kusdsfy, i zkst sDVj] xzki Q ] js[kkfp=k
rFkkf' k{kk{ks=kesami ; ksxhuohure mi dj.kdki z;ksx dj l drkgS Abl rjg i zs"kd dsLrj i j mRiUu gksus
okyh ck/ kv ksadksnw j dj d{kk esai zHkkoh l a pkj fd; k t k l drk gS A
ekS f[ kd l a
pkj esaek; e ughagksrkgSv r%i zHkkohl a pkj dsfy, ; g v ko' ; d gSfd i zkIrdrkZ( f' k{kkFkhZ)]
i sz"kd ( v ; ki d) l si zkIr l w
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og Nk=kksadsckS fd Lrj dsv uq : i f' k{kk nsAd{kk dk okrkoj.k v uq dw
y v kS
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=krk gksA
bl l a pkj i zf; k esai zfri q
f"V rq
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pkj dh l i Q
yrk fdruh gq bZ
] bl dh
t kudkjh fey t krh gS ANk=kksadksDykl @ d{kk esav i usfopkj j[ kusdk ekS d k nsuk pkfg, ANk=kksadsfopkj
dks; ku l sl quusv kSj mudsmi; q Dr fopkjksadhl jkgukv kS j xyr / kj.kkdksfopkj fofue; v kS j O;k[ ; ; k
}kjk l gh djuk pkfg, A
bl dsv frfjDr i zR;sd Lrj i j okrkoj.kdsl kFkl EidZesajgukpkfg, Af' k{kd v i uht kudkjhdksv | ru
j[ ksa
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j
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pkfg, A
f' k{k.k@
d{kkesai zHkkohl a
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v PNsgksaAbl l sNk=kksadh?kjsy wl eL; kv kS
j v fHkHkkodksadsnf"Vdks.kdksl e>dj] f' k{kd Nk=kdheuksn' kk
dsv uq : i f' k{kk nsl dsxkA
d{kk v kS i pkfjd f' k{kk i zkIr djusdk i zeq
[ k LFkku gS
A; gk ckyd O;ofLFkr v kS
j mn~ ns'; i jd f' k{kk i zkIr
djrk gS Ackyd v i usv ; ki d , oav i usl kfFk; ksadsl kFk v Ur% f; k djrk gSAd{kk esal Ei zs"k.k ekS
f[ kd
; kfyf[ kr gksrkgS Av ; ki d dksckyd dsl kFkl kekU; Hkk"kkesal Ei zs"k.kdjukpkfg, Av ; ki d dkdkZ O;
gSfd og f' k{k.k dsl kFk&l kFk Nk=kksadh ft Kkl ko ' ka d kv ksdk l ek/ ku djrk pysAn`' ; , oaJO;&n`' ;
l k/ uksadk i z;ksx i zHkkoh l a
pkj dsfy, fd; k t k l drk gS A
t ul a
p kj (Mass Communication)
t ul apkj dsek; e l sns'k esayksxksadksLoLFk euksjat u dsl kFk&l kFk jk"Vh; uhfr v kS
j dk; Zeksadsi zfr
t kx: d cukusrFkkjk"VfuekZ . kdsi z;kl esaHkkxhnkj Hkhcuk; kt krkgSAl wpuk] i zlkj.kv kS
j fi Q
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i zeq
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a puk v kSj i zlkj.k eU=kky; djrk gS A
l ekpkj&i =k dsdkedkt i j Hkkjrh; i zsl i fj"kn~ut j j[ krh gS Al jdkj dh ehfM; k bdkb; k Hkh gS & i =k
a
lwpuk dk; kZy; ] i Q
ksVksi zHkkx] l ekpkj i =k i a
t h; d] xos"k.kk , oai zf' k{k.k foHkkx] i zd k' ku foHkkx] xhr o
ukVd i zHkkxA
i zlkj.kds{ks=kesai zlkj Hkkjrh] ft l so"kZ1997 dsv f/ fu; e l sxfBr fd; kx; kAnw
j n' kZ
u v kS
j v kdk' kok.kh
254 Communication Skill-II
dksbl dsvUrxZ r yk; k x; kAns'kHkj esadjhc l kSfut h pS uy rFkk dscy usVodZi zlkj.k {ks=k dsv UrxZ r
gSAfi Q
a Ye fuekZ. kxSj &l jdkjh{ks=kesagSysfdu fi Q
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fuxe] dsUnzh; fi QYe i zek.khdj.k cksMZ
] Hkkjrh; fi Q
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l sl jdkj fi Q
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a
1980 dsn' kd esanw j n' kZ
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: fd; k v kjS
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l ehVj LFkkfi r fd, x, gS Al w
a pukdsl ad yu v kS j i zlkj esadEi ; V
wj
dsmi ; ksx l skfUrdkjh i zxfr gq bZgS
A
duot sZ l ; kuh l al k/ uksadscgqfo/ mi ; ksx dk i zpyu , d v kS j i zkS
| ksfxd i zxfr gS
] ft l usl ewpsehfM; k
i fjn`' ; dksi zHkkfor fd; k gS Afi QYe] Vsy hfot u v kS j la
xhr m| ksx dh fofHkUu ' kk[ kkv ksaesa; gh i z.kkyh
v i ukbZt k jgh gsAnw jl a
pkj] dEI; w
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i zl kj Hkkj r h %eq
[ ; ky ; %ubZfnYy h (Prasar Bharti : Headquarter : New Delhi)
nw u ( Doordarshan)
j n' kZ
nwj n' kZ
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l ekpkj cq y sfVu dkfu; fer i zlkj.k' kq
: gq
v kAl kr o"kZckn eq
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bZ
A
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LFkku gS
A
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&LokLF; ]
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lapkfyr fd; kt k jgkgS Abl dsdk; Zeksaesai zkFkfed] ek; fed v kS j fo' ofo| ky; Lrjh; f' k{kk] rduhd
v kSj O;kol kf; d i zf' k{k.k dsckjsesat kudkjhnht krhgS A; g f' k{kk dsi zfr l efi Z
r Hkkjr dk i zFke pS uy
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l koZt fud {ks=k dsmi eksadsfy, foi .ku rFkk dk; Z e djkusdsfy, dh xbZ Abl i zHkkx dsdY; k.kh
v fHk; ku uso"kZ2004 esajk"Ve.My dk i zfrf"Br ^xsV~ l eysfj; k v okMZ * t hrkA
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]
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j dk; kZ
y ; dh
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pkrk gS
A
bl ds{ks=kh; rFkk ' kk[ kk dk; kZ
y ; ] v i us{ks=k esa
] dsUl jdkj dsl Hkh dk; kZ
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a
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hpj rFkki Q
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pukdk; kZ
y ; dsi zeq
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esa' kkfey gS A
a
i zsl VLV v kW
i Qbf. M; k ( i hVhv kbZ) & ; g Hkkjr dh l cl sl ekpkj , t sUlh gS
] t ksfcuk fdl h eq
uki Q
s
dspykbZt kusokyh l gdkjh l a LFkk gS
Abl dh LFkki uk 27 v xLr] 1947 dksgq bZv kS
j 1iQ jojh] 1949 l s
bl usv i uh l sok, i zkjEHk dj nha
A
i hVhv kbZ
v a
xzst hv kS
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A^Hkk"kk* , t sUlhdhfgUnhl ekpkj l sok gS
A
;wukbVsM U;w t v kWi Qbf. M; k ( ; w ) & ; w
, uv kbZ ukbVsM U;w
t v kWi Qbf.M; k dh LFkki uk o"kZ1956 ds
dEi uhdkuw u dsrgr 19 fnl Ecj] 1959 dksbq bZ
Abl us21 ekpZ] 1961 l sdk; Zdjuk' kq
: fd; kAo"kZ1982
esabl usi w
. kZ: i l sfgUnhrkj l sok^; w
fuokrkZ
* dk' kq
HkkjEHkfd; kv kS
j Hkkjr dhi gyhfgUnhl ekpkj , t sUlh
cu xbZ A
;w
, uv kbZ
fo' o dh l cl scM+
hl w
puk dEi uh ^jk; Vj* dsek; e l sfo' o dsl ekpkj forfjr djrh gS
A
xq y & ; g xq
Vfuj i s{k l ekpkj , t sUl hi w Vfuji s{kns'kksadhl ekpkj , t sfUl; ksadschp l ekpkj v knku&i znku
dhO;oLFkk FkhA; g o"kZ1976 esa' kq : gq
v kAi w y dsl ekpkj pkj Hkk"kkv ksaesai zsf"kr fd, t krsgS
& va
a xzst h]
Li sf' ku] sa
p v kS
j v jchA
& bl dh LFkki uk l ekpkj i =kksadhLorU=krk dh j{kk djusv kS
Hkkj r h; i zsl i fj "kn~ j Hkkjr esal ekpkj i =kksa
v kS
j l ekpkj , t sfUl; ksadsLrj dkscuk, j[ kusv kS j ml esal q
/ kkj ykusdsmn~ns'; l sl al n dsv f/ fu; e ds
rgr dh xbZ Abl i fj"kn~dsv ; {k Hkkjr dsmPpre U ; k; ky; dsl sokfuor U;k; k/ h'k gksrsgS
a
A11 ekpZ ]
2005 dksU;k; ew frZJh t h, u jsdksv ; {k cuk; k x; kA
i fj"kn~dhv k; dsv i usL=kksr gS
A; g i a
a t hdr l ekpkj i =kksav ksj l ekpkj , t sfUl; ksal s' kq
Yd ol w
y djrh
gSAdsUnzl jdkj l sv uq
nku Hkh i zkIr djrk gS
A; g , d l okZ f/ d rFkk v ZU;kf; d l a xBu gSA
Group-II (fgU
nh) 257
i zd k' ku foHkkx] jk"Vh; ego rFkk Hkkjr dh l e` i jEi jk dksn' kkZ usokyh i qLrdksarFkk i f=kdkv ksadk
i zd k' ku Hk.Mkj gS Aog okf"kZ d l UnHkZxzUFk ^Hkkjr* dk i zd k' ku djrk gSAfoHkkx i zfro"kZ120&150 i q Lrdksa
dki zd k' ku djrkgS ] ; g foHkkx 18 ekfl d i f=kdkv ksadk i zd k' ku djrkgS] ft l esacky Hkkjrh] v kt dy]
; kst uk] dq : {ks=k] jkst xkj l ekpkj v kfn i zeq
[ k gS
A
a
xbZ
A
oLr q
fu"B i z'u
1- dEI; w
Vj&l gk; &v uq
ns'ku fopkj&l Eizs"k.k l cl sgksrk gS
Av ki bl dFk l sfdrusl ger gS
\
a
( a) l jy fopkj ( b) v R;Ur gh dfBu fopkj
( c) l kekU
; fopkj ( d) l Hkh i zd kj dsfopkj
2- fLuX/ fopkj&l Ei zs"k.k l cl sv Pnk gksrk gS
Av ki bl dFku l sfdrusl ger gS
\
a
( a) i w
. kZl ger ( b) i zk; %l ger
( c) l EHkor%v l ger ( d) i w
. kZv l ger
3- YkEcsokD; rFkk udkjkRed Hkk"kk] fopkj&l Ei i zs"k.k dkscukrsgS
a
( a) v i zHkkoh ( b) i zHkkoh
( c) dfBu ( d) l kekU;
4- dfBu , oat fVy fo"k; &oLrqdksi <+
uk pkfg,
( a) ckn esa ( b) [ k.Mksaesa
( c) chp&chp esa ( d) Nk=kksadh bPNkuq
l kj
5- KkukRed Lrj i j i <+
krsl e; v ; ki d dksi <+
kuk pkfg,
( a) l jy o l q
xerki w
oZ
d ( b) t Ynh&t Ynh
( c) dfBu fo"k; &oLrq ( d) Nk=kksadh bPNkuq
l kj
Group-II (fgU
nh) 259
6- la
pkj dksi zHkkoh cukusgsrqfuEufyf[ kr esal sdkS
u&l k dk; Z
e v f/ d i zHkko' kkyh gksxk\
( a) Vhoh dk ( b) i zkst sDV dk
( c) f' k{k.k fof/ dk ( d) bu l Hkh dk
7- Nk=kksaesaHkk"kk dsmfpr fodkl gsrqfuEufyf[ kr esal sdkS
u&l k dk; Z
e v f/ d i zHkko' kkyh gksxk\
( a) dfo l Eesy u ( b) ys[ku i zfr; ksfxrk
( c) okn&fookn i zfr; ksfxrk ( d) Hkze.k dk; Z
e
8- f' k{k.k dsl e; fopkj&l a
pkj }kjk Nk=kksai j i zHkko Mkyk t k l drk gS
( a) euksoS
Kkfud ( b) l kekU;
( c) nyxr ( d) ' kS
f{kd
9- t c v ki d{kk esaf' k{k.k djkrsgS
arksd{kk esa--------- dsl kFk&l kFk pyuk pkfg, A
( a) ekS
f[ kd fopkj&l a
pkj ( b) xS
j &' kkfCnd fopkj&l a
pkj
( c) l jy l Ei zs"k.k ( d) l Hkh i zd kj dsl Ei zs"k.k
10- ; gk i j fdl h O;k[ ; ku dsi zkjfEHkd pj.k l sl EcfU/r dq
N f; kv ksadk mYys[k fd; k x; k gS
1- i zLrq
r i zd j.k dksHkkoh v f/ oku l sl Ec djuk
2- i zLrq
r i zd j.k dksi w
oZ
i fBr i zd j.k l sl Ec djuk
3- Nk=kksaesa: fp t xkuk v kS
j mUgsav fHki zsfjr djuk
4- i w
oZt kudkjh dkst kpuk
5- fo"k; &oLrql a
{ ksi.k
fdl h O;k[ ; ku dsi zkjfEHkd pj.k dsfy, fuEufyf[ kr esadkS
u&l k esy l okZ
f/ d mi ; q
Dr gS
\
( a) 1] 2 v kS
j 3 ( b) 1] 3 v kS
j 4
( c) 1] 4 v kS
j 5 ( d) 3] 4 v kS
j 5
11- ; gk i j fdl h O;k[ ; ku dh i zLrq
fr ' kS
y h l sl EcfU/r dq
N dkS
' ky dk mYys[k fd; k x; k gS
1- l a
pkjoZ
d ;q
fDr; ksadk i z;ksx
2- mn~
nhi dksaesafofo/ rk
3- Nk=kksadk v fHki zsj.k
4- i w
. kZKku dh t kp
5- i z'u Kku dh t kp
O;k[ ; ku dh i zLrq
r ' kS
y h l sl EcfU
/ r f' k{k.k dkS
' kyksadk dkS
u&l k esy l okZ
f/ d mi ; q
Dr gS
\
( a) 1] 2 v kS
j 3 ( b) 1] 3 v kS
j 4
( c) 2] 3 v kS
j 5 ( d) 1] 2 v kS
j 5
260 Communication Skill-II
( c) v f/ dka
' kr% ( d) dHkh&dHkh
26- fuEu dFkuksaesal sdkS
u&l k l gh ughagS
\
( a) , d v PNk l Eizs"kd , d v PNk f' k{kd ughagksl drk
( b) , d v PNk l Ei zs"kd v PNk gkL; &cks/ j[ krk gS
( c) , d v PNk l Ei zs"kd O;ki d v ; u okyk gksrk gS
( d) mi jksDr esal sdksbZugha
27- , d i zHkko' kkyh l a
pkj fdl dh v i s{kk ughadjrk\
( a) okd~
&i fr esai fjorZ
u ( b) l Vhd gko&Hkko
( c) fo"k; oLrqi j v f/ dkj ( d) v kd"kZ
d O;fDrRo
28- fuEu esa, d dksNksM+
d j l Hkh f}&ekxhZ
; l k/ u dsmnkgj.k gS
Aog , d dkS
a u&l k gS
\
( a) t ul Hkk, ( b) i n ; k=kk
( c) l M+
d ksai j ukVdksadk v k; kst u ( d) i zn' kZ
u rFkk jS
yh
29- fuEu esa
l sdkS
u xzkeh.kksadsv Unj l k{kjrk dksc<+
kok nsusesal a
pkj dk v PNk <+
x ughagksl drk\
a
( a) djdsfn[ kkuk ( b) fy[ kuk rFkk i <+
uk
( c) dsoy fy[ kuk ( d) dsoy i <+
uk
30- la
i zs"k.k esaHkk"kk gS
&
( a) v ekS
f[ kd ( b) ekS
f[ kd
( c) i zrhdkRed ( d) fp=kkRed
mkj&e&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
1& ( b) 2& ( a) 3& ( a) 4& ( b) 5& ( a) 6& ( b)
7& ( b) 8& ( a) 9& ( b) 10& ( b) 11& ( c) 12& ( b)
13& ( a) 14& ( c) 15& ( c) 16& ( b) 17& ( a) 18& ( a)
19& ( b) 20& ( b) 21& ( b) 22& ( a) 23& ( a) 24& ( a)
25& ( d) 26& ( a) 27& ( d) 28& ( c) 29& ( b) 30& ( c)
Group-II (fgU
nh) 263
Sem-I (Group-II)
Model Paper-B
F.M-20
[ k. M&I
1. (i) l a
i zs"k.k dh D; ksav ko' ; drk gS
\ [2]
(ii) la
s"k.k f; k dh i fjHkk"kk nsa
\ [2]
(iii) Lrq
fr esan`' ; ] pkVZVscq
y D; ksav ko' ; d gS
\
a [1]
[ k. M&II
2. (i) l a
i zs"k.k fdrusdkj dsgksrsgS
\ uke fy[ ksa
A [1]
(ii) Hkkf"kdk , oaxS
j Hkkf"kdk esav a
r j Li "V djsa
A [4]
[ k. M&III
1
3. (i) i zHkko' kkyh l a
ns'k dh rS
; kjh D; ksav kS
j dS
l sdh t k, \ [2 ]
2
1
(ii) iQ
hMcS
d D; k gS
\ [2 ]
2
[ k. M&IV
1
4. (i) v k/ kjHkw
r f' k"Vkpkj D; ksavko' ; d gS
\ [2 ]
2
1
(ii) ' kkjhfjd Hkk"kk }kjk l a
i zs"k.k dS
l sl a
Hko gS
\ [1 ]
2
(iii) l kew
fgd i fjppkZdh D; ksav ko' ; drk gS
\
a [1]
Note: l Hkh mkj i kB`; i q
Lrd esagS
A
264 Communication Skill-II
Note