Trouble Shooting Guide Trouble Shooting Guide

Cautions Cautions GE Energy

Display Probable Cause Remedy Symptoms Probable Cause Remedy
CA 000 001 Low battery voltage Replace battery High/low a. Socket wiring error a. Rewire according to
demand or unmetered load applicable diagram
CA 000 010 Meter unprogrammed Program the meter
registration b. Defined internal b. Check connectors and
CA 000 400
CA 004 000
Low potential
Demand greater than
programmed limit
Check circuit voltages
a. Check service for
overload conditions
b. Check programmed threshold
Meter Creeps
meter wiring
c. Defective sensor
Defective
leads to damage
c. Replace meter
Replace meter
kV2c* Pocket Guide
measurement circuit
CA 040 000 Leading kVArh warning a. Check kVArh expected Battery Nameplate Info.
Meter a. Meter socket lacks a. Repair/replace socket
b. Disable the warning
Overheats capacity or is wired b. Use transformer rated
CA 400 000 a. CT polarity is incorrect a. Check meter socket and incorrectly installation LCD Display
Socket wiring error CT wiring b. Meter is overloaded c. Replace socket termnal
b. Energy flowing from b. Check the sensor connector c. Poor connection at
load to line is seated socket terminal
c. Meter Interval wiring c. Disable caution
Meter Runs a. Wiring error a. Rewire correctly
defective
Slow b. Meter internal wiring b. Check that voltage and current
CA diag x Diagnostic limit was See table of diagnostic counters is defective connectors are plugged in.
exceeded for descriptions c. Defective sensor Check the leads for damage.
^Look for blinking phase indicator on display. c. Replace meter Test Button
Opticom Port
Errors No Display a. Circuit de-energized a. Check circuit voltage Demand Reset
b. Test link(s) open b. Close test links Button
Display Probable Cause Remedy c. Meter interval wiring c. Check voltage and current
Er 000 002 Power outage occurred and: Reprogram meter and: defective sensors. Check the wiring
a. Battery disconnected a. Connect battery for damage
b. Battery defective/dead b. Replace battery Display Switch Functions
Option board a. Option board a. Check option board installation
Er 000 020 Hardware failure Replace meter Holding a magnet, or the magnetic end of the SmartCoupler, next
malfunctioning improperly installed b. Check output cables
to the display switch, as shown above, causes the meter to change
Er 000 100 RAM Error Replace meter b. Damaged output c. Replace option board
display modes from the normal scroll.
cables
Er 000 200 EEPROM check sum failure Replace meter 1-second: Returns the display to the beginning
c. Defective opton
Er 000 300 RAM & EEPROM error Replace meter board of the normal display scroll
Er 001 000 a. Microprocessor error Replace meter d. Wiring error (KYZ-1) 3-seconds: Produces one alternate scroll
b. ROM checksum error 6-seconds: Starts the Site Genie display mode
Er 010 000 Load profile parity or Replace meter Restarting a Frozen Display
check sum error due to Activating the display switch with a magnet provides one complete scroll of
data memory failure the normal display items.
Er 100 000 A/D converter failed Replace meter
GE Energy
status test Meter Department
Er 200 000 DSP configuration failed Replace meter 130 Main Street
Er 300 000 A/D converter & DSP failure Replace meter Somersworth, NH 03878
2008 General Electric Company. GEA17234 (11/08)
Normal Mode Site Genie Display Scroll Service Displays Diagnostic Counters
The normal display scroll runs unless another display mode is invoked Label Value Display Electric Service Counter Test Typical Problems Detected
and returns when other display actions have been completed. d1_ Polarity Incorrect polarity of transformer(s)
SER Service Label _2-1PH Single phase, 2 wire
PhA Voltage Angle Phase A _3-1PH Single phase, 3 wire Cross Phase Wiring error
Energy Flow Check Reverse energy flow
PhA Voltage Mag. Phase A _3-d_ Polyphase, 3 wire (delta)
d2_ Voltage Imbalance (%) Loss of or incorrect phase voltage
PhA Current Angle Phase A _4-d_ Polyphase, 4 wire (delta)
Incorrect voltage transformer ratio
PhA Current Mag. Phase A _4-y_ Polyphase, 4 wire (Wye) Voltage transformer fuse open
PhB Voltage Angle Phase B _3-n_ Network Wiring error
PhB Voltage Mag. Phase B InPROg In Progress d3_ Inactive Phase Current Shorted or open current transformer
PhB Current Angle Phase B SEr_Er Service Error (amps) Tampering or current diversion
PhB Current Mag. Phase B Socket by-pass closed
PhC Voltage Angle Phase C Phasor Information d4_ Phase angle imbalance Poor power factor Imbalanced load
Alternate Mode (degrees)
PhC Voltage Mag. Phase C Per phase voltage, current and phase
The Alternate Mode displays additional information that may not be angles allow user to construct phasor d5_ Total Distortion, DC current
PhAC Current Angle Phase C DC Detection (max%)
contained in the Normal Display. Display items and sequence are diagrams. Phasor diagrams are used
selected during program development. PhC Current Mag. Phase C d5A Phase A Distortion Non-linear load created distortion
to analyze wiring conditions and
Initiate alternate mode: 3-second hold of a magnet at display switch dpF Distortion Power Factor meter performance. d5C Phase C Distortion Switching power supplies
Revert to normal mode: 1-second hold of a magnet at display switch d1 Diagnostic Counter 1 d6_ Under Voltage High load
or after completing one alternate mode scroll d2 Diagnostic Counter 2 kV Meter Conventions (% below nominal) Blown fuse
d3 Diagnostic Counter 3 Voltage regulation
Phase A:
High system impedance
Test Mode d4 Diagnostic Counter 4 Left-hand meter element
d7_ Over Voltage Capacitor banks
The Alternate Mode displays additional information that may not be d5 Diagnostic Counter 5 Phase B: (% above nominal) Blown fuse
contained in the Normal Display. Display items and sequence are d5A Counter 5 Phase A Center meter element Voltage regulation
selected during program development. d5B Counter 5 Phase B Phase C: d8_ High Neutral Current Third harmonic distortion in neutral
Initiate test mode: 1-second push of the T (test) button d5C Counter 5 Phase C Switching power supplies
Right-hand meter element
Advance the display: 1-second hold of a magnet at display switch
d6 Diagnostic Counter 6 Diagnostic counters accumulate the number of occurrences of described
Reset the test mode: Push and release the R (demand reset) button
d7 Diagnostic Counter 7 conditions (roll back to zero at 255)
Revert to normal mode: 1-second push of the T (test) button 270
d8 Diagnostic Counter 8 Replacing the Battery
1. Remove power from the meter 5. Connect the battery wire
Site Genie* Mode CAUTION 2. Remove the meter cover 6. Replace the meter cover
The Site Genie Monitor displays service type, phasor information, and the sta- Before leaving the installation, 180 0 3. Remove the battery 7. Energize the meter
tus of the diagnostic counters. always verify that the service 4. Install the new battery 8. Program the meter
Initiate Site Genie: 6-second hold of a magnet at display switch displayed by the meter is the
Battery installation must be done with NO power applied to the meter
Additional Site Genie scrolls: Keep magnet at display switch service desired. It is possible to
have a service identified by the 90
Revert to normal mode: Automatically reverts to normal mode after WARNING!
meter which is not the intended Phase Angle
one complete cycle The GE kV2c meter contains lethal voltages. The meter must be completely
service type. Measurement Conversions disconnected from any external circuits before disassembly. Failure to
observe this practice can result in serious injury or death.
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