M012/M013 Service Manual

M012/M013
SERVICE MANUAL
005619MIU
M012/M013
SERVICE MANUAL
M012/M013
SERVICE MANUAL
005619MIU
It is the reader's responsibility when discussing the information contained
within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY

FASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
All product names, domain names or product illustrations, including

desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
2010 RICOH Americas Corporation. All rights reserved.

WARNING
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing

information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation

LEGEND
PRODUCT COMPANY
CODE
GESTETNER LANIER RICOH SAVIN
M012 SP 3400N SP 3400N Aficio SP 3400N SP 3400N
M013 SP 3410DN SP 3410DN Aficio SP 3410DN SP 3410DN
DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
* 04/2010 Original Printing
M012/M013
TABLE OF CONTENTS
PRODUCT INFORMATION
1. PRODUCT INFORMATION...........................................................1-1
1.1 SPECIFICATIONS ..................................................................................... 1-1
1.2 MACHINE OVERVIEW .............................................................................. 1-2
1.2.1 COMPONENT LAYOUT ................................................................... 1-2
1.2.2 PAPER PATH ................................................................................... 1-3
1.2.3 DRIVE LAYOUT ................................................................................ 1-4
1.3 MACHINE CONFIGURATION ................................................................... 1-5
INSTALLATION
2. INSTALLATION ............................................................................2-1
2.1 INSTALLATION REQUIREMENTS ............................................................ 2-1
2.1.1 ENVIRONMENT ............................................................................... 2-1
2.1.2 MACHINE LEVEL ............................................................................. 2-2
2.1.3 MACHINE SPACE REQUIREMENT ................................................. 2-2
2.1.4 POWER REQUIREMENTS............................................................... 2-3
2.1.5 INSTALLATION PROCEDURE......................................................... 2-3
PREVENTIVE MAINTENANCE
3. PREVENTIVE MAINTENANCE ....................................................3-1
3.1 PM INTERVALS ......................................................................................... 3-1
3.1.1 PM PARTS........................................................................................ 3-1
3.1.2 YIELD COUNTER ............................................................................. 3-1
Counter Reset ...................................................................................... 3-2
SM i M012/M013
REPLACEMENT AND ADJUSTMENT
4. REPLACEMENT AND ADJUSTMENT .........................................4-1
4.1 BEFORE YOU START ............................................................................... 4-1
4.2 SPECIAL TOOLS ....................................................................................... 4-1
4.3 EXTERIOR COVERS................................................................................. 4-2
4.3.1 FRONT COVER ................................................................................ 4-2
4.3.2 LEFT COVER ................................................................................... 4-4
4.3.3 REAR COVER .................................................................................. 4-6
4.3.4 RIGHT COVER ................................................................................. 4-7
4.3.5 TOP COVER ..................................................................................... 4-8
When installing the top cover ............................................................... 4-9
4.3.6 OPERATION PANEL ........................................................................ 4-9
4.4 LASER UNIT ............................................................................................ 4-10
4.4.1 CAUTION DECAL LOCATIONS ..................................................... 4-10
4.4.2 LASER UNIT ................................................................................... 4-11
4.4.3 POLYGON MIRROR MOTOR ........................................................ 4-12
4.5 PAPER FEED AND EXIT ......................................................................... 4-13
4.5.1 PAPER FEED ROLLER .................................................................. 4-13
After installing a new paper feed roller ............................................... 4-13
4.5.2 FRICTION PAD ............................................................................... 4-14
4.5.3 PAPER END SENSOR ................................................................... 4-14
4.5.4 BY-PASS FEED ROLLER............................................................... 4-15
4.5.5 BY-PASS FEED ROLLER FRICTION PAD .................................... 4-16
4.5.6 BY-PASS FEED SENSOR .............................................................. 4-17
4.5.7 PAPER FEED CLUTCH .................................................................. 4-17
4.5.8 RELAY CLUTCH ............................................................................. 4-18
4.5.9 REGISTRATION CLUTCH.............................................................. 4-19
4.5.10 TONER END SENSOR ............................................................... 4-19
4.5.11 PAPER EXIT SENSOR ............................................................... 4-20
4.5.12 RELAY SENSOR ........................................................................ 4-20
4.5.13 INVERTER SENSOR.................................................................. 4-21
4.5.14 REGISTRATION ROLLER AND SENSOR ................................. 4-21
4.6 PAPER TRANSFER................................................................................. 4-24
4.6.1 TRANSFER ROLLER ..................................................................... 4-24
M012/M013 ii SM
After installing a new transfer roller .................................................... 4-24
4.7 FUSING ................................................................................................... 4-25
4.7.1 FUSING UNIT ................................................................................. 4-25
Reinstallation ...................................................................................... 4-27
After installing a new fusing unit ......................................................... 4-27
4.7.2 THERMOSTAT ............................................................................... 4-28
4.7.3 THERMISTOR ................................................................................ 4-29
4.7.4 FUSING LAMP ................................................................................ 4-30
When reinstall the fusing lamp ........................................................... 4-31
4.7.5 HOT ROLLER ................................................................................. 4-32
4.7.6 PRESSURE ROLLER ..................................................................... 4-33
4.7.7 HOT ROLLER STRIPPER PAWLS ................................................. 4-33
4.8 MOTORS ................................................................................................. 4-34
4.8.1 MAIN MOTOR................................................................................. 4-34
4.8.2 DUPLEX MOTOR (FOR M013) ...................................................... 4-34
4.9 ELECTRICAL COMPONENTS ................................................................ 4-35
4.9.1 LAYOUT OF PC BOARDS.............................................................. 4-35
ECB (Engine Controller Board) .......................................................... 4-35
EEPROM ............................................................................................ 4-37
Controller Board ................................................................................. 4-37
4.9.2 PSU ................................................................................................ 4-38
4.9.3 CHARGE TERMINAL CASE ........................................................... 4-41
4.10 OTHERS ............................................................................................ 4-42
4.10.1 COOLING FAN ........................................................................... 4-42
4.10.2 QUENCHING LAMP ................................................................... 4-43
4.11 IMAGE ADJUSTMENT ....................................................................... 4-44
4.11.1 REGISTRATION ADJUSTMENT ................................................ 4-44
User Adjustment ................................................................................. 4-44
Service Adjustment ............................................................................ 4-44
SYSTEM MAINTENANCE REFERENCE

5. SYSTEM MAINTENANCE REFERENCE .....................................5-1
5.1 SMART ORGANIZING MONITOR ............................................................. 5-1
5.1.1 OVERVIEW....................................................................................... 5-1
5.1.2 PRINTER DRIVER INSTALLATION (USB CONNECTION).............. 5-1
SM iii M012/M013
5.1.3 ENTERING THE PRINTER CONFIGURATION................................ 5-2
5.1.4 PRINTER CONFIGURATION MENU LIST ....................................... 5-3
Paper Input ........................................................................................... 5-4
Maintenance ......................................................................................... 5-7
System ................................................................................................. 5-9
Network 1 ........................................................................................... 5-12
Network 2 ........................................................................................... 5-15
Network 3 ........................................................................................... 5-17
Printer ................................................................................................. 5-18
SP Mode 1.......................................................................................... 5-20
SP Mode 2.......................................................................................... 5-23
SP Mode 3.......................................................................................... 5-26
5.2 CONFIGURATION PAGE ........................................................................ 5-29
5.2.1 OVERVIEW..................................................................................... 5-29
To Print the Configuration Page ......................................................... 5-29
Total Counter...................................................................................... 5-29
5.3 FIRMWARE UPDATING .......................................................................... 5-30
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION ...................... 5-30
5.3.2 UPDATING THE CONTROLLER FIRMWARE ............................... 5-30
Procedure ........................................................................................... 5-30
5.3.3 UPDATING THE ENGINE FIRMWARE .......................................... 5-32
Procedure ........................................................................................... 5-32
5.3.4 UPDATING THE BOOT LOADER FIRMWARE .............................. 5-33
5.3.5 UPDATING FAILURE ..................................................................... 5-34
5.3.6 FW UPDATE TOOL MESSAGES ................................................... 5-34
FW Update Tool Messages: Information ............................................ 5-34
FW Update Tool Messages: Error ...................................................... 5-38
TROUBLESHOOTING
6. TROUBLESHOOTING ..................................................................6-1
6.1 SERVICE CALL CONDITIONS .................................................................. 6-1
6.1.1 SUMMARY........................................................................................ 6-1
Fusing related SCs ............................................................................... 6-1
6.1.2 ENGINE SC ...................................................................................... 6-2
SC 2xx (Laser Optics Error) ................................................................. 6-2
M012/M013 iv SM
SC 4xx (Image Transfer and Transfer Error) ........................................ 6-3
SC 5xx (Motor and Fusing Error).......................................................... 6-4
SC 6xx (Communication and Other Error) ............................................ 6-9
6.2 IMAGE PROBLEMS................................................................................. 6-10
6.2.1 OVERVIEW..................................................................................... 6-10
6.2.2 TEST PAGE PRINTING .................................................................. 6-11
Test Page Print Procedure ................................................................. 6-11
6.2.3 TEST PATTERN PRINTING ........................................................... 6-13
Test Pattern Print Procedure .............................................................. 6-13
6.2.4 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS........ 6-15
6.3 JAM .......................................................................................................... 6-16
6.3.1 JAM SENSOR LAYOUT ................................................................. 6-16
Paper Jam .......................................................................................... 6-16
6.3.2 JAM MESSAGE LIST ..................................................................... 6-17
Paper Jam .......................................................................................... 6-17
ENERGY SAVING
7. ENERGY SAVING .......................................................................... 21
7.1 ENERGY SAVE .......................................................................................... 21
7.1.1 ENERGY SAVER MODES................................................................. 21
Timer Settings ....................................................................................... 21
Return to Stand-by Mode ...................................................................... 22
Recommendation .................................................................................. 22
7.2 PAPER SAVE ............................................................................................. 23
7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION ................... 23
1. Duplex: .............................................................................................. 23
2. Combine mode: ................................................................................. 23
3. Duplex + Combine: ............................................................................ 24
Total counter ......................................................................................... 24
SM v M012/M013
M012/M013 SERVICE MANUAL APPENDICES
SEE M012/M013 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE
OF CONTENTS
PAPER FEED UNIT TK 1080 (M355)

SEE SECTION M355 FOR DETAILED TABLE OF CONTENTS
M012/M013 vi SM
PRODUCT INFORMATION
POSITION 1
TAB
APPENDIX: SPECIFICATIONS
INSTALLATION
POSITION 2
TAB
APPENDIX: SP MODE TABLES
Paper Feed Unit TK1080 (M355)
POSITION 3
APPENDIX: TROUBLESHOOTING GUIDE
TAB
POSITION 4
TAB
SYSTEM MAINTENANCE REFERENCE
POSITION 5
TAB
TROUBLESHOOTING
POSITION 6
TAB
ENERGY SAVING
POSITION 7
TAB
POSITION 8
TAB
READ THIS FIRST
Safety Notices
Important Safety Notices

Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure
that the machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open
while the main switch is turned on, keep hands away from electrified or mechanically
driven components.
4. The machine drives some of its components when it completes the warm-up period.
Be careful to keep hands away from the mechanical and electrical components as the
machine starts operation.
5. The inside and the metal parts of the fusing unit become extremely hot while the
machine is operating. Be careful to avoid touching those components with your bare
hands.
Health Safety Conditions

Toner is non-toxic, but if you get either of them in your eyes by accident, it may cause
temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
Observance of Electrical Safety Standards

The machine and its peripherals must be serviced by a customer service representative
who has completed the training course on those models.
Safety and Ecological Notes for Disposal

1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when
exposed to an open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
To prevent a fire or explosion, keep the machine away from flammable liquids,
gases, and aerosols. A fire or an explosion might occur.
Handling Toner
Work carefully when removing paper jams or replacing toner bottles or cartridges to
avoid spilling toner on clothing or the hands.
If toner is inhaled, immediately gargle with large amounts of cold water and move to a
well ventilated location. If there are signs of irritation or other problems, seek medical
attention.
If toner gets on the skin, wash immediately with soap and cold running water.
If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there
are signs of irritation or other problems, seek medical attention.
If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If
there are signs of any problem, seek medical attention.
If toner spills on clothing, wash the affected area immediately with soap and cold water.
Never use hot water! Hot water can cause toner to set and permanently stain fabric.
Always store toner and developer supplies such as toner and developer packages,
cartridges, and bottles (including used toner and empty bottles and cartridges) out of
the reach of children.
Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location
that is not exposed to direct sunlight.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based
optical units in the field. The optical housing unit can only be repaired in a factory or at a
location with the requisite equipment. The laser subsystem is replaceable in the field by a
qualified Customer Engineer. The laser chassis is not repairable in the field. Customer
engineers are therefore directed to return all chassis and laser subsystems to the factory or
service depot when replacement of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
WARNING
WARNING:
Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously damage your eyes.
CAUTION MARKING:
Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEF Short Edge Feed
LEF Long Edge Feed

Trademarks
Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation
in the United States and /or other countries.
PostScript is a registered trademark of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Ethernet is a registered trademark of Xerox Corporation.
PowerPC is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies. We disclaim any and all rights involved with
those marks.
PRODUCT INFORMATION
R E V I S I O N H I S T O RY
P a ge Date A d de d /U pd at e d /N ew
None
Specifications
Information
Product
1. PRODUCT INFORMATION
1.1 SPECIFICATIONS
See "Appendices" for the following information:

"General Specifications"
"Printer"
"Supported Paper Sizes"
SM 1-1 M012/M013
Machine Overview
1.2 MACHINE OVERVIEW
1.2.1 COMPONENT LAYOUT
1. Laser unit 9. Friction pad
2. Quenching lamp 10. Transfer roller
3. Cartridge (AIO-type) 11. Paper Tray
4. Development roller 12. Fusing Unit
5. Registration roller 13. Pressure Roller
6. By-pass feed roller 14. Paper exit roller
7. By-pass feed tray 15. Hot Roller
8. Paper feed roller 16. Drum
M012/M013 1-2 SM
Machine Overview
Information
1.2.2 PAPER PATH
Product
[A] Duplex section (For M013)
[B] Standard paper tray unit
[C] Optional paper tray unit
SM 1-3 M012/M013
Machine Overview
1.2.3 DRIVE LAYOUT
1. Duplex Motor
4. Relay Clutch
2. Main Motor
5. Paper Feed Clutch
3. Registration Clutch
M012/M013 1-4 SM
Machine Configuration
Information
Product
1.3 MACHINE CONFIGURATION
Optional
Duplex Optional
Models Tray PCL PS
Unit Memory
(M355)
RN-P1a
NA NA 250x1 Yes
(M012)
RN-P1b
Auto NA 250x1 Yes
(M013)
NA: Not Available
SM 1-5 M012/M013
INSTALLATION
None
Installation Requirements
2. INSTALLATION
2.1 INSTALLATION REQUIREMENTS
Installation
2.1.1 ENVIRONMENT
This machine, which uses high voltage power sources, can generate ozone gas.
High ozone density is harmful to human health. Therefore, the machine must be
installed in a well-ventilated room.
1. Temperature Rage: 10C to 32C (50F to 89.6F)

2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight)
4. Ventilation: 3 times/hr/person
5. Do not put the machine in areas with sudden temperature changes. This includes:
Areas directly exposed to cool air from air conditioning
Areas directly exposed to heat from a heating system.
6. Do not put the machine in areas exposed to corrosive gas.
7. Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.
8. Put the machine on a strong, level base. (Tilting towards any side must be no more
than 3 mm.)
9. Do not put the machine in areas with strong vibrations.
SM 2-1 M012/M013
2.1.2 MACHINE LEVEL

Front to back: Within 5 mm (0.2") of level
Right to left: Within 5 mm (0.2") of level
2.1.3 MACHINE SPACE REQUIREMENT

Put the machine near a power source with these clearances:
A: Over 20 cm (7.9")
B: Over 20 cm (7.9")
C: Over 10 cm (4")
D: Over 70 cm (27.6")
M012/M013 2-2 SM
2.1.4 POWER REQUIREMENTS
Make sure that the plug is tightly in the outlet.

Avoid multi-wiring.
Installation
Make sure that you ground the machine.
NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A

Input voltage level
EU/ Asia/ CHN: 220 V to 240 V, 50 Hz/60 Hz: Less than 5 A
Permitted voltage fluctuation: 10%
Do not set anything on the power cord.
2.1.5 INSTALLATION PROCEDURE

Refer to the "Hardware Guide".
SM 2-3 M012/M013
None
PM Intervals
3. PREVENTIVE MAINTENANCE
3.1 PM INTERVALS
3.1.1 PM PARTS
There are no PM parts in this machine.
Other than the three Yield Parts listed below, there are essentially no PM parts
Maintenance
Preventive
required for this product.
These three items will need to be replaced in cases where their yield is near,
however, given the APV (Average Printer Volume) for this product, these "yield
parts*1 " are expected to outlast the working life of the machine.
*1 "Yield Parts": Parts whose expected yield is longer than the machine lifetime when
taking into consideration the machine's APV.
Description Expected Yield Q'ty/unit
Paper Feed Roller 120 K prints 1
Transfer Roller 120 K prints 1
Fusing Unit 120 K prints 1
3.1.2 YIELD COUNTER

Yield counters for each yield part can be checked by the following methods.
Configuration Page
These yield counters are printed under the supplies Info on the "Configuration Page" as
shown above.
SM 3-1 M012/M013
PM Intervals
Web Image Monitor
These yield counters are displayed under the "Print Cartridge & Replaceable Parts
Information" on the "Status" page as shown above.
The machine displays "Life End Feed Roller", "Life End Transfer Roller" or "Life
End Fuser Unit" when one of these counters reaches each yield.
Counter Reset
The process below shows how to reset the yield counters.
1. Enter the "Printer Configuration" in SOM.
2. Select "SP Mode 3" tab.
3. Click "Clear Fusing Unit EM Counter", "Clear Transfer Roller EM Counter" or "Clear
Paper Feed Roller EM Counter" and then click "OK".
4. Exit the SOM.
M012/M013 3-2 SM
None
Before You Start
4. REPLACEMENT AND ADJUSTMENT
4.1 BEFORE YOU START
If there are printer jobs in the machine, print out all jobs in the printer buffer.
Turn off the main power switch and unplug the machine before you do the
procedures in this section.
4.2 SPECIAL TOOLS
PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, 2008.

USB or network cable
Replacement
Adjustment
and
A computer is necessary to update the firmware.
SM 4-1 M012/M013
Exterior Covers
4.3 EXTERIOR COVERS
4.3.1 FRONT COVER
1. Pull out the standard paper tray [A].
2. Remove two tabs [A].
3. On the right side, down the tab, and then slide the bypass tray [A] to the right.
4. Pull out the bypass tray [A].
M012/M013 4-2 SM
Exterior Covers
5. Open the front cover [A].
To open the front cover, push the cover release button [B] and (carefully) pull
the cover forward and open (it hinges downward).
Replacement
Adjustment
and
6. Push the right hinge [A] to release.
7. Front cover [B]
SM 4-3 M012/M013
Exterior Covers
4.3.2 LEFT COVER

1. Front cover ( p.4-2)
2. Rear cover ( p.4-6)
3. Remove two screws [A] on the left cover.
4. Pull the front upper part [A] of the left cover (as shown above) to release the hooks.
5. Pull the rear upper part [A] of the left cover (as shown above) to release the hooks.
M012/M013 4-4 SM
Exterior Covers
6. Pull the front bottom part of the left cover [A] (as shown above) to release the hooks.
Replacement
Adjustment
and
7. Remove the Left cover [A] as shown above.
There are many hooks and tabs inside the left cover. See the images below in the
Note section before removing the left cover.
SM 4-5 M012/M013
Exterior Covers
NOTE:
4.3.3 REAR COVER
1. Open the rear cover [A]

2. Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A].
M012/M013 4-6 SM
Exterior Covers
4.3.4 RIGHT COVER

3. Right cover [A] ( x 3, hook at arrow mark)
Replacement
Adjustment
There are many hooks and tabs inside the right cover. See the images below in
and
the Note section before removing the right cover.
NOTE:
SM 4-7 M012/M013
Exterior Covers
4.3.5 TOP COVER

3. Left cover ( p.4-4)
4. Right cover ( p.4-7)
5. Top cover [A] ( x 1, x 2, hook x 3)
M012/M013 4-8 SM
Exterior Covers
When installing the top cover
When re-installing the top cover, always verify that the two paperweights [A] are lifted.
If they are not lifted to fit into the paper slot, the paperweights [A] could be damaged.
Make sure that these paperweights [A] can be moved smoothly (up and down) after
Replacement
Adjustment
installing the top cover. If these paperweights do not move smoothly, try installing the
and
top cover again.
4.3.6 OPERATION PANEL

1. Top cover ( p.4-8)
2. Operation panel [A] ( x 1, x 2)
SM 4-9 M012/M013
Laser Unit
4.4 LASER UNIT
Turn off the main power switch and unplug the machine before attempting any of
the procedures in this section. Laser beams can seriously damage your eyes.
4.4.1 CAUTION DECAL LOCATIONS

Caution decal is attached as shown below.
Be sure to turn off the main switch and disconnect the power plug from the power
outlet before beginning any disassembly or adjustment of the laser unit. This
machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an
output of 9 mW. The laser can cause serious eye injury.
M012/M013 4-10 SM
Laser Unit
4.4.2 LASER UNIT

Replacement
Adjustment
and
6. Laser unit [A] ( x 3, ground screw x 3, x 2)
SM 4-11 M012/M013
Laser Unit
4.4.3 POLYGON MIRROR MOTOR
Turn off the main switch and unplug the machine before attempting any of the
procedures in this section. Laser beams can seriously damage your eyes.
1. Laser unit ( p.4-11)
2. Polygon mirror cover [A] ( x 2)
3. Polygon mirror motor [A] ( x 4, x 1)
Never touch the surface of the mirror with bare hands.
M012/M013 4-12 SM
Paper Feed and Exit
4.5 PAPER FEED AND EXIT
4.5.1 PAPER FEED ROLLER

1. Pull out the standard paper tray.
2. Remove the AIO.
Replacement
Adjustment
and
3. Set the machine with the rear side facing down, resting on the table.
4. Slide the paper feed shaft [A] to the left side ( x 2).
5. Slide the paper feed roller [B] to right side, and remove it (hook).
After installing a new paper feed roller

3. Click "Clear Paper Feed Roller EM Counter" and then click "OK".
4. Exit the SOM.
SM 4-13 M012/M013
Paper Feed and Exit
4.5.2 FRICTION PAD
1. Remove the paper tray unit from the machine before removing the friction pad.
2. Friction pad [A] (2 hooks, 1 spring)
When reinstalling the friction pad follow this order:
1. Replace the spring.
2. Insert the right side of the friction pad first, followed by the left side.
3. Gently push the friction pad down into the slot and then pull forward very slightly.
4.5.3 PAPER END SENSOR
1. Set the machine with the rear side facing down, resting on the table.
2. Paper end sensor [A] (hooks, x 1)
M012/M013 4-14 SM
Paper Feed and Exit
4.5.4 BY-PASS FEED ROLLER

4. Pull out the paper tray.
Replacement
Adjustment
5. By-pass lower guide plate [A] ( x 4, x 2)
and
NOTE:
Reinstall the by-pass lower guide plate [A] while pressing the spring [B].
Be careful for the spring [B] and the ground plate [C] not to fall inside the
machine during reinstallation.
SM 4-15 M012/M013
Paper Feed and Exit
6. By-pass upper guide plate [A] (hooks)

7. By-pass solenoid cover, by-pass solenoid [B] ( x 1)
8. Gear [C] (hook)
9. Slide the by-pass feed roller shaft [A] to the left side, and remove it.
10. Remove the metal cover [B] from the by-pass feed roller [C].
4.5.5 BY-PASS FEED ROLLER FRICTION PAD

1. By-pass feed roller ( p.4-15)
2. By-pass feed roller friction pad [A] (hooks, spring x 1)
M012/M013 4-16 SM
Paper Feed and Exit
4.5.6 BY-PASS FEED SENSOR

3. By-pass feed sensor [A] (hooks, x 1)
4.5.7 PAPER FEED CLUTCH
Replacement
Adjustment
and
2. ECB ( p.4-35)
3. Controller board ( p.4-37)
4. Release all harnesses [A] from the clamps.

5. Harness guide plate [B] ( x 2)
SM 4-17 M012/M013
Paper Feed and Exit
6. Drive unit [A] ( x 5, x 1, x 2, timing belt)
7. Paper feed clutch [A] ( x 1, x 1)
4.5.8 RELAY CLUTCH

1. Drive unit ( p.4-17)
2. Relay clutch [A] ( x 1)
M012/M013 4-18 SM
Paper Feed and Exit
4.5.9 REGISTRATION CLUTCH

2. Registration clutch [A] ( x 1)
Replacement
Adjustment
4.5.10 TONER END SENSOR
and
2. Reflective sensor with bracket [A] ( x 1)

3. Reflective sensor [B]
SM 4-19 M012/M013
Paper Feed and Exit
4.5.11 PAPER EXIT SENSOR

2. Paper exit sensor [A] ( x 1, hooks)
4.5.12 RELAY SENSOR

2. Relay sensor [A] ( x 1, hooks)
M012/M013 4-20 SM
Paper Feed and Exit
4.5.13 INVERTER SENSOR

1. Duplex transport guide ( p.4-38 "PSU")
2. Inverter sensor [A] ( x 1, hooks)
Replacement
4.5.14 REGISTRATION ROLLER AND SENSOR
Adjustment
and
2. PSU ( p.4-38 "PSU")
3. Paper feed clutch ( p.4-17)
4. Relay clutch ( p.4-18)
5. Registration clutch ( p.4-19)
6. Heat insulating plate [A] ( x 2)

7. Exit roller base [B] ( x 2)
SM 4-21 M012/M013
Paper Feed and Exit
8. Imaging unit base [A] ( x 4)
9. Remove the four screws in the right frame [A].
10. Remove the four screws in the left frame [A].
M012/M013 4-22 SM
Paper Feed and Exit
11. Registration unit [A]
12. Upper guide plate [B]
13. Registration roller [A]
Replacement
Adjustment
and
14. Registration sensor [A]
SM 4-23 M012/M013
Paper Transfer
4.6 PAPER TRANSFER
4.6.1 TRANSFER ROLLER

2. Remove the AIO.
3. Remove the transfer roller [A] (Bushing x 2, spring x 2, gear x 1, collar x 1) as shown
above.
Do not touch the transfer roller surface, when reinstalling the new transfer
roller.
After installing a new transfer roller

3. Click "Clear Transfer Roller EM Counter" and then click "OK".
4. Exit the SOM.
M012/M013 4-24 SM
Fusing
4.7 FUSING
Switch off the main power, unplug the machine from its power source, and allow
the fusing unit to cool before removing it.
4.7.1 FUSING UNIT

Replacement
Adjustment
and
4. Entrance guide [A] ( x 1)
5. Disconnect the three harnesses ( x 2)
SM 4-25 M012/M013
Fusing
6. Pass the cable [A] through the hole [B] inside the machine.
7. Fusing unit [C] ( x 4)
NOTE:
Make sure that the two bushings [A] remain be setting.
M012/M013 4-26 SM
Fusing
Reinstallation
Pass the cable [A] of fusing unit through the hole [B] outside, after setting the fusing unit.
After installing a new fusing unit

Replacement
Adjustment
and
3. Click "Clear Fusing Unit EM Counter" and then click "OK".
4. Exit the SOM.
SM 4-27 M012/M013
Fusing
4.7.2 THERMOSTAT
Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if

you do this.
1. Fusing unit ( p.4-25)
2. Fusing upper cover [A] ( x 4)
3. Thermostat [A] ( x 2)
M012/M013 4-28 SM
Fusing
4.7.3 THERMISTOR
2. Fusing upper cover [A] ( x 4)
Replacement
Adjustment
and
3. Fusing front cover [A] ( x 2)
4. Thermistor [A] ( x 1)
SM 4-29 M012/M013
Fusing
4.7.4 FUSING LAMP

1. Fusing Unit ( p.4-25)
2. Fusing side covers [A] ( x 2 each)
3. Ground-wires ( x 1 each)
4. Fusing lamp [A]
M012/M013 4-30 SM
Fusing
When reinstall the fusing lamp
The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side).
Replacement
Adjustment
and
SM 4-31 M012/M013
Fusing
4.7.5 HOT ROLLER

1. Thermistor ( p.4-29)
2. Fusing lamp ( p.4-30)
3. Brackets [A] ( x 2)
4. Ground Plate [A] ( x 1)
5. Hot roller [A] (C-ring x 2, gear x 1, bushing x 2)
M012/M013 4-32 SM
Fusing
4.7.6 PRESSURE ROLLER

1. Hot roller ( p.4-32)
2. Pressure roller [A] (Bearing x 2)
4.7.7 HOT ROLLER STRIPPER PAWLS
Replacement
Adjustment
and
2. Fusing unit upper cover ( p.4-28)
3. Metal holders [A] (1 holder for each pawl: x 2 each)
4. Hot roller stripper pawls [A] (1 spring for each pawl)
SM 4-33 M012/M013
Motors
4.8 MOTORS
4.8.1 MAIN MOTOR

3. Harness guide [A] ( x 2)

4. Main motor [B] ( x 4, x 1)
4.8.2 DUPLEX MOTOR (FOR M013)

6. Duplex motor [A] ( x 2, x 1)
M012/M013 4-34 SM
Electrical Components
4.9 ELECTRICAL COMPONENTS
Use a correct rating fuse for the fuse replacement. Never use a wrong rating fuse.
If do so, the machine may be damaged.
4.9.1 LAYOUT OF PC BOARDS
Replacement
Adjustment
and
[A] ECB (Engine Controller Board)
[B] Controller Board
ECB (Engine Controller Board)

3. ECB [A] ( x 4, all s)
SM 4-35 M012/M013
Do not connect any connectors to CN181 when reinstalling the ECB [A].
CN181 is only used for factory.
Do not change the dip switch. The dip switch is only for factory use.
4. EEPROM (Electronically Erasable Programmable Read Only Memory) [A]

When installing the new ECB (Engine Controller Board)
1. Remove the EEPROM from the old ECB.

2. Install it on the new ECB after replacing the ECB.
3. Replace the EEPROM if the EEPROM on the old ECB is defective.
Keep the EEPROM away from any objects that can cause static electricity.
Static electricity can damage EEPROM data.
Make sure that the EEPROM is correctly installed on the ECB.
M012/M013 4-36 SM
EEPROM
Replacement procedures for the new EEPROM are included in the "ECB (Engine
Controller Board)" replacement procedure. Refer to "ECB (Engine Controller Board)"
for details.
Do the following settings after installing a "new" EEPROM.
-Input the PnP Name, Destination with SOM.
-Adjust registration with SOM.
-Input serial number on the serial number input display after installing the new
EEPROM
Ask your supervisor about how to access the serial number input display.
Controller Board
Replacement
Adjustment
1. ECB ( p.4-35)
and
2. Controller board [A] ( x 4, flat cable x 1, all s)
SM 4-37 M012/M013
4.9.2 PSU
1. Pull out the standard paper tray.
7. ECB ( p.4-35)
8. Drive unit ( p.4-17 "Paper Feed Clutch")
9. Disconnect three connectors in left frame( x 1)

10. Bracket [A] ( x 2)
11. Main power switch bracket [A] in right frame( x 2)

12. Remove the main power cord [B] as sown above( x 2).
13. Remove the ground wire and two connectors.
M012/M013 4-38 SM
14. Rear low cover [A] ( x 3)
Replacement
Adjustment
and
15. Release the lock [A], and then remove the entrance guide [B] ( x 1).
16. Fusing Unit( p.4-25)
17. For M013 only: Duplex transport guide [A] ( x 2)
SM 4-39 M012/M013
18. For M013 only: Set the machine with the front side facing down, resting on the table.
19. For M013 only: Release the link [A] ( x 1)
20. For M013 only: Duplex cover [A] ( x 4, x 1, gear x 1)
21. PSU [A] ( x 4, x 1)
M012/M013 4-40 SM
4.9.3 CHARGE TERMINAL CASE

2. Charge terminal case [A] with the harness ( x 2, x 1, hooks)
Replacement
Adjustment
and
3. Remove the harness [A] ( x 4).
4. Remove the four springs and terminal pins [B].
5. Charge terminal case [C]
SM 4-41 M012/M013
Others
4.10 OTHERS
4.10.1 COOLING FAN

2. Cooling fan [A] ( x 2, x 1)
Install the Cooling fan [A] with its decal facing the outside of the machine.
M012/M013 4-42 SM
Others
4.10.2 QUENCHING LAMP

1. Top Cover ( p.4-8)
Replacement
Adjustment
and
2. Release two hooks of the quenching lamp with the case [A], and remove it.
3. Remove the quenching lamp [A] from the case (hook x 3).
SM 4-43 M012/M013
Image Adjustment
4.11 IMAGE ADJUSTMENT
4.11.1 REGISTRATION ADJUSTMENT
User Adjustment
The paper registration can also be adjusted with the SOM ("Printer Configuration"). For
details, see the "Software Guide".
Service Adjustment
1. Print the test pattern ( p.6-13).
Print out the test pattern before changing the paper registration setting.
(1): Feed Direction

(2): Vertical Adjustment
(3): Horizontal Adjustment
(4): Print Area
2. Click the "Up" or "Down" to set the registration value (mm).
Increase the value to shift the print area in the plus direction.
Decrease to shift in the minus direction.
3. Adjust the margins of the test page so that they are equal in size.
M012/M013 4-44 SM
SYSTEM MAINTENANCE
REFERENCE
22 12/14/2010 Do Not Change Brand ID setting
26 12/14/2010 Do Not Change PnP and Destination settings
Smart Organizing Monitor
5. SYSTEM MAINTENANCE REFERENCE
5.1 SMART ORGANIZING MONITOR
5.1.1 OVERVIEW
SOM (Smart Organizing Monitor) is a utility which can check the status of a printer and set
up a printer from a PC. This utility is executed from a printer driver.
5.1.2 PRINTER DRIVER INSTALLATION (USB CONNECTION)

1. Close all applications currently running.
2. Check the following:
The printer's USB cable is disconnected
The printer's main power switch is turned off
3. Insert the CD-ROM into the CD-ROM drive.
The installer starts.
4. Select the interface language, and then click [OK].
5. Click [DDST Printer Driver] or [PCL 6 Printer Driver].
Maintenance
Reference
The software license agreement appears.
System
6. After reading the agreement, click [I accept the agreement.], and then click [Next >].
7. In the [Method to install printer driver] dialog box, clear the [Search for network
printers.] check box, select the [Connect a printer using a USB cable.] check box, and
then click [Next >].
8. Select this printer, and then click [Next >].
A message appears, asking you to check that the USB cable is not connected and that
the printer's main power switch is turned to off.
9. Check the USB cable and the printer status, and then click [Next >].
10. When the [<Auto-detect USB Port>] dialog box appears, connect this printer to the
computer using a USB cable, and then turn the printer's main power switch on.
USB auto detection begins.
11. When the dialog box asking you to use this printer as the default printer appears, click
either key.
12. When a message appears informing you that the installation was successfully
completed, click [Finish].
SM 5-1 M012/M013
5.1.3 ENTERING THE PRINTER CONFIGURATION

To enter the service system setting;
1. Start the SOM utility.
2. Click the "User Tools" tab.

3. Click "Printer Configuration".
4. The "Access Code" entry dialog appears.
5. Input the access code Admin074 when prompted (for customer engineers).
6. Click the "OK" button.
M012/M013 5-2 SM
7. The "Printer Configuration" GUI appears.
5.1.4 PRINTER CONFIGURATION MENU LIST

The SOM has the following printer configuration menus. Each menu contains various
setting items. The details of each setting item are explained in this section below.
Menu Description
Maintenance
Reference
System
Paper Input Adjusts the paper type and size settings.
Adjusts the image registration and executes the color registration

Maintenance
adjustment.
System Adjusts the system settings of the machine.
Network 1 Adjusts network settings (Information, Interface, TCP/IP).
Network 2 Adjusts network settings (IPX, SMTP).
Network 3 Adjusts network settings (SNMP, Apple Talk).
Printer Adjusts the printer driver settings (PCL, PS).
SP mode 1 Adjusts and executes service program modes.
SM 5-3 M012/M013
Paper Input
Item Selections Remarks
*: Default (NA: Letter, EU: A4)

A4 */ B5/ A5/ B6/ A6/ Legal/ Letter*/
Tray 1 Paper The selectable paper sizes depend
Half Letter/ Executive/ 8" x 13"/ 8.5"
Size on the model.
x 13"/ Folio/ 16K/ Custom Paper
(standard) For details, refer to the "Supported
Size
Paper Size List".
Thin Paper/ Thick Paper 1/ Thick *: Default

Paper 2 / Plain Paper 1*/ Recycled The selectable paper types
Tray 1 Paper
Paper/ Color Paper/ Preprinted depend on the model.
type
Paper/ Prepunched Paper/ For details, refer to the "Supported
(standard)
Letterhead/ Bond Paper/ Cardstock/ Paper Types" in the
Labels "Specifications" chapter.
Tray 2 Paper
A4 */ B5/ A5/ Legal/ Letter */ Half
Size *: Default (NA: Letter, EU: A4)
Letter
(optional)
Tray 2 Paper Thin Paper/ Thick Paper 1/ Plain

-
type Paper 1*/ Recycled Paper/ Color
M012/M013 5-4 SM
(optional) Paper/ Preprinted Paper/

Prepunched Paper/ Letterhead
A4 */ B5/ A5/ B6/ A6/ Legal/ Letter*/

Bypass Tray Half Letter/ Executive/ 16K/ 41/8" x
-
Paper Size 91/2"/ 37/8" x 71/2"/ C5 Env/ C6Env/ DL
Env/ Custom Paper Size
Thin Paper/ Thick Paper 1/ Thick

Paper 2 / Plain Paper 1*/ Recycled
Bypass Tray Paper/ Color Paper/ Preprinted
-
Paper type Paper/ Prepunched Paper/
Letterhead/ Bond Paper/ Cardstock/
Labels/ Envelope/ OHP
If the paper size factory default is

A4, then the custom size factory
Custom
default unit is mm.
Paper Size: Mm */ Inch
If the paper size factory default is
Maintenance
Unit
Reference
System
Letter, then the custom size factory
default unit is inch.
3.54 8.50 inch. Precision is two

digits after the decimal point in inch
or one digit after the decimal point
in mm.
Custom
If an input value is more than the
Paper Size: 100-216mm
maximum value, then it will be
Horizontal
treated as the maximum value.
If an input value is less than the
minimum value, then it will be
treated as the minimum value.
Custom 5.83 14.02 inch. Precision is two

Paper Size: 148-356mm digits after the decimal point in inch
Vertical or one digit after the decimal point
SM 5-5 M012/M013
in mm.
If an input value is more than the
maximum value, then it will be
treated as the maximum value.
If an input value is less than the
minimum value, then it will be
treated as the minimum value.
Tray1 *
Tray Priority:
Tray2 -
Default Tray
Bypass Tray
"*" indicates the factory default value.
M012/M013 5-6 SM
Maintenance
Group (Tab) Item Selections Remarks
Sends a PCL command to the printer to

Print Test
print a test sheet.
Sheet button
Maintenance
It is disabled when tray 1 is not installed.
Reference
System
0.34 mm per step. Range is -5 mm to +5
mm.
Adjustment (-15 to +15)
If the machine settings are reset to the
Registration Horizontal step
factory defaults, this value does not
Tray 1
change.
0.24 mm per step. Range is -3.6 mm to

+3.6 mm
Vertical step
change.
Sends a PCL command to the printer to

Print Test
Registration print a test sheet.
Sheet button
Tray 2 It is disabled when tray 2 is not installed.
Adjustment (-15 to +15) 0.34 mm per step. Range is -5 mm to +5
SM 5-7 M012/M013
Horizontal step mm.

change.
0.24 mm per step. Range is -3.6 mm to

+3.6 mm
Vertical step
change.
Print Test Sends a PCL command to printer to print

Sheet button a test sheet.
Registration Adjustment (-15 to +15) 0.34 mm per step. Range is -5 mm to +5

Bypass Tray Horizontal step mm.
Adjustment (-15 to +15) 0.24 mm per step. Range is -3.6 mm to

Vertical step +3.6 mm
Print Test Sends a PCL command to printer to print

Sheet button a test sheet.
Registration Adjustment (-15 to +15) 0.34 mm per step. Range is -5 mm to +5

Duplex Tray Horizontal step mm.
Adjustment (-15 to +15) 0.24 mm per step. Range is -3.6 mm to

Vertical step +3.6 mm
M012/M013 5-8 SM
System
Auto Continue On/Off *
Copies 1*-999
Maintenance
Reference
Sub Paper Size Off */ Auto
System
Off */ Short Edge Bind/
2 Sided Print
Long Edge Bind
"Manual Duplex/Cover" has higher

Blank Page Print Print */ Not Print priority than the "Blank Pages"
setting.
Energy Saver On
Mode 1 Off *
Energy Saver On *
Mode 2 Off
Energy Saver
0*-240 min
Mode 2 Timer
SM 5-9 M012/M013
On
Low Humidity Mode
Off *
Image Density
-3 to 3 (0*)
Adjustment
On
Print Error Page
Off *
Up to 32 alphanumeric characters.
Device Comment Null string*
The factory default is 'null string'.
Restores all settings to the factory

Restore to Factory
default settings for the market area
Default button
setting.
English *
French
German
Italian
Spanish
Dutch
The factory setting is English if the
Language Danish
market is NA or EU or ASIA.
Swedish
Norwegian
Portuguese
Polish
Czech
Hungarian
M012/M013 5-10 SM
Finnish
Japanese
Simplified Chinese
Traditional Chinese
Russian
Brazilian
Use *
Access Code
Do not use
Changes the access code. The button

Access code
is grey if the Access code is set to "Do
change button
not use".
Maintenance
Reference
System
SM 5-11 M012/M013
Network 1
Group
(Tab)
Device
String length is 32
Name
Information Comment String length is 32
Mac
Address
This setting is not available if DHCP is

enabled.
If this setting is changed, the printer
IP Address xxx.xxx.xxx.xxx power must be turned off/on for the new
setting to take effect.
TCP/IP The default setting is "192.0.0.192"

when DHCP is off.

Subnet enabled.
xxx.xxx.xxx.xxx
Mask If this setting is changed, the printer
power must be turned off/on for the new
M012/M013 5-12 SM
Group
(Tab)

Will show all zero if network initialization
is not finished. Any change will be
ignored before the end of network
initialization.
The default setting is "255.255.255.0"
when DHCP is off.

enabled.
Default setting to take effect.
Gateway xxx.xxx.xxx.xxx Will show all zero if network initialization
Address is not finished. Any change will be
ignored before the end of network
initialization.
Maintenance
Reference
System
The default setting is "192.0.0.192"
when DHCP is off.

DHCP On */ Off power must be turned off/on for the new
DNS
Auto */ Manual
Method
Up to 32 alphanumeric characters. This

TCP/IP
setting is not available if DHCP is
enabled.
Primary
The default setting is "0.0.0.0"when
DNS Server xxx.xxx.xxx.xxx
DHCP is off.
IP
The setting when DHCP is changed from
on to off is the previous setting when
DHCP was on.
SM 5-13 M012/M013
Group
(Tab)

Up to 32 alphanumeric characters. This

setting is not available if DHCP is
enabled. The default setting when DHCP
is off is null string.
DNS
The setting when DHCP is changed from
Domain
on to off is the previous setting when
Name
DHCP was on.
15
I/O Timeout
60 *
(USB)
300
15
I/O Timeout
60 *
(Network)
300
Interface Auto*
10M half
Ethernet
10M full
speed
100M half
100M full
Fixed USB
On */ Off
Port
M012/M013 5-14 SM
Network 2
Group
(Tab)
Anonymous*
Maintenance
SMTP
Reference
SMTP
System
Authentication
Authentication
POP before
SMTP
SMTP Server Up to 32 alphanumeric characters.

Null string*
Name The factory default is 'null string'.
SMTP
1 to 65535
Port Number 25*
The factory default is 25.
User Name Null string*
Password Null string*
User-input characters and characters
read back from the printer will show "*" in
SM 5-15 M012/M013
Group
(Tab)
order to protect the user password.
E-mail Address Null string* (address for receiving e-mail)
Get
public Up to 15 alphanumeric characters.
Community
SNMP The factory default is 0.0.0.0

Manager IP If this setting is changed, the printer
0.0.0.0 *
Address power must be turned off/on for the new
M012/M013 5-16 SM
Network 3
Group
(Tab)
Paper Jam
Maintenance
Reference
System
Display Name Print Cartridge Empty Up to 32 alphanumeric characters.
Service Required
Alert 1 Print Cartridge Near

Empty
E-mail
Address No Paper
Cover Open
Paper Jam
Display Name Print Cartridge Empty Up to 32 alphanumeric characters.
Service Required
Alert 2
Print Cartridge Near
E-mail Empty Up to 64 alphanumeric characters.
Address
No Paper
SM 5-17 M012/M013
Group
(Tab)
Cover Open
Printer
Portrait *
Orientation
Landscape
If the machine settings are reset

Form Lines 5 to 128 by 1 to the factory defaults, this value
does not change.
PCL
Font Number 0*-89 The factory default value is 0.
4 to 999.75 by 0.25
Font Size The factory default value is 12.
(12 *)
0.44 to 99.99 by 0.01

Font Pitch The factory default value is 10.
(10 *)
M012/M013 5-18 SM
Roman-8, Roman-9,
ISO L1,
ISO L2, ISO L5,
PC-8* , PC-8 D/N,
PC-850, PC-852,
PC-858, PC-8 TK,
Win L1, Win L2,
Win L5, Desktop,
PS Text, VN Intl,
VN US, MS Publ,
Symbol Set
Math-8, PS Math,
VN Math, Pi Font,
Legal, ISO 4,
ISO 6, ISO 11,
PCL ISO 15, ISO 17,
ISO 21, ISO 60,
ISO 69, Win 3.0,
Maintenance
MC Text, ISO L6,
Reference
System
ISO L9, PC-775,
PC-1004, Win Balt
Regular*
Courier Font
Dark
Off*
Ext. A4 Width
On
Append CR Off *
to LF On
SM 5-19 M012/M013
SP Mode 1
Adjusts the horizontal registration for tray 1. If the

machine settings are reset to the factory defaults,
Horizontal
this value does not change.
[-40 to 40 / 0 (Default) / 0.1 mm/step]
Adjusts the vertical registration of plain paper for

Vertical: Plain tray1. If the machine settings are reset to the factory
Paper defaults, this value does not change.
Registration: [-40 to 40 / 0 (Default) / 0.1 mm/step]
Tray 1 Adjusts the vertical registration of thick paper for tray

Vertical: Thick 1. If the machine settings are reset to the factory
Adjusts the vertical registration of thin paper for tray

Vertical: Thin 1. If the machine settings are reset to the factory
Adjusts the horizontal registration for tray 2. If the

Registration:
Horizontal machine settings are reset to the factory defaults,
Tray 2
this value does not change.
M012/M013 5-20 SM
Adjusts the vertical registration of plain paper for

Vertical: Plain tray 2. If the machine settings are reset to the
Paper factory defaults, this value does not change.
Adjusts the vertical registration of thick paper for tray

Vertical: Thick 2. If the machine settings are reset to the factory
Adjusts the vertical registration of thin paper for tray

Vertical: Thin 2. If the machine settings are reset to the factory
Adjusts the horizontal registration for the bypass

tray. If the machine settings are reset to the factory
Horizontal
defaults, this value does not change.
Maintenance
Reference
System
Adjusts the vertical registration of plain paper for the
Vertical: Plain bypass tray. If the machine settings are reset to the
Registration: [-40 to 40 / 0 (Default) / 0.1 mm/step]
Bypass Tray Adjusts the vertical registration of thick paper for the
Vertical: Thick bypass tray. If the machine settings are reset to the
Adjusts the vertical registration of thin paper for t the

Vertical: Thin bypass tray. If the machine settings are reset to the
Registration: Adjusts the horizontal registration the back side in

Horizontal
Duplex Tray duplex mode. If the machine settings are reset to the
SM 5-21 M012/M013
Smart Organizing Monitor Rev. 12/14/2010
factory defaults, this value does not change.

Adjusts the vertical registration of plain paper for the

back side in duplex mode. If the machine settings
Vertical: Plain
are reset to the factory defaults, this value does not
Paper
change.
Adjusts the vertical registration of thick paper for the

Vertical: Thick
Paper
change.
Adjusts the vertical registration of thin paper for the

Vertical: Thin
Paper
change.
Brand ID 00* 7F
DO NOT CHANGE
Displays the current brand ID number. this setting!
Do not change this setting (Designed for Factory Use).
Main Motor Output check (Main Motor)
Middle Clutch Output check (Relay Clutch)
Tray1 Clutch Output check (Paper Feed Clutch)
Bypass solenoid Output check (Bypass solenoid)
Output check Registration clutch Output check (Registration Clutch)
Reverse Clutch Output check (Reverse Clutch)
Fan High Speed Output check (Fan High Speed)
Fan Low Speed Output check (Fan Low Speed)
Erase Lamp Output check (Quenching Lamp)
M012/M013 5-22 SM
Polygon Motor Output check (Polygon Motor)
Tray2 Motor Output check (Tray2 Motor)
Duplex Motor Normal Output check (Duplex Motor Normal)
Duplex Motor
Output check (Duplex Motor Reverse)
Reverse
SP Mode 2
Maintenance
Reference
Vertical: Plain System
Paper Adjusts the amount of paper buckle at the registration
Amount of roller for each tray and paper type.
Paper Buckle Vertical: Thick [-8 to 8 / 0 (Default) / 1 mm/step]
at the Paper
Registration
Adjusts the amount of paper buckle at the registration
Roller: Tray1 Vertical: Thin
roller for each tray and paper type.
Paper
[-8 to 8 / -2 (Default) / 1 mm/step]
Amount of Vertical: Plain Adjusts the amount of paper buckle at the registration
Paper Buckle Paper roller for each tray and paper type.
SM 5-23 M012/M013
at the Vertical: Thick [-8 to 8 / 0 (Default) / 1 mm/step]

Registration Paper
Roller: Tray2
Vertical: Thin
Paper
Vertical: Plain
Amount of
Paper
Paper Buckle
at the Vertical: Thick
Registration Paper
[-8 to 8 / 0 (Default) / 1 mm/step]
Roller:
Vertical: Thin
Bypass Tray
Paper
Vertical: Plain
Amount of
Paper
Paper Buckle
at the Vertical: Thick
Registration Paper
[-8 to 8 / 0 (Default) / 1 mm/step]
Roller:
Vertical: Thin
Duplex Tray
Paper
Adjusts the fusing temperature for plain paper.

Plain Paper
[150 to 190 / 175 (Default) / 5C/step]
Adjusts the fusing temperature for thick 1 paper.

Thick Paper 1
[160 to 200 / 185 (Default) / 5C /step]
Adjusts the fusing temperature for thin paper.

Thin Paper
Fusing Unit [140 to 165 / 150 (Default) / 5C/step]
Temperature Adjusts the fusing temperature for envelope.

Envelope
[170 to 200 / 200 (Default) / 5C/step]
Adjusts the fusing temperature for postcard.

Postcard
[160 to 200 / 185 (Default) / 5C/step]
Adjusts the fusing temperature for thick 2 paper.

Thick Paper 2
[160 to 200 / 185 (Default) / 5C/step]
M012/M013 5-24 SM
Adjusts the fusing temperature for recycled paper.

Recycled
[150 to 180 / 160 (Default) / 5C/step]
Adjusts the fusing temperature in the standby mode.

Standby Mode
[120 to 175 / 155 (Default) / 1C/step]
Low Power Adjusts the fusing temperature in the low power mode.
Mode [80 to 135 / 120 (Default) / 5C/step]
SC559
[On or Off (Default)]
Detection
Print Test
Prints the test pattern.
Pattern
Priority Paper
Feeding Turns on or off the paper priority feeding from the bypass tray.
From Bypass [On or Off (Default)]
Tray
Handling
Mode on
Maintenance
Reference
Sets the machine operation at "waste toner full" of the refilled AIO.
System
"Waste Toner
[On or Off (Default)]
full" of the
refilled AIO
SM 5-25 M012/M013
Smart Organizing Monitor Rev. 12/14/2010
SP Mode 3
Sets the destination and updates the engine setting. DO NOT CHANGE
Destination this setting!
JPN/ NA/ EU (Default)/ ASIA/ China/ TAIWAN/ COREA
DO NOT CHANGE
PNP ID this setting!
Serial No
Main Motor
Displays the main motor rotation time.
Rotation Time
Adjusts the charge bias.

Charge Bias
[1100 to 1300 / 1200 / 20 /step]
Charge bias correction for dirty background

0: OFF (Default)
Adjust of
1: ON
Charge Bias
2 to 255: not available
[0 to 255 / 0 / 1 /step]
Sub Scan Adjusts the sub scan magnification.

Magnification [-8 to 8 / 0 / 1 /step]
Development Adjusts the developer bias.

Bias Setting [270 to 330 / 300 / 15 /step]
M012/M013 5-26 SM
Transfer Adjusts the transfer roller bias.

Roller Bias [-6 to 6 / 0 / 1 /step]
Corrects the face curl of paper.

0: OFF (28ppm)
Curl Control 1: Sets the engine speed at 14ppm after printing 1 minute.
mode 2: Sets the engine speed at 14ppm.
3 to 255: not available
[0 to 255 / 0 / 1 /step]
Adjusts the printable sheets between "toner

Settings Printable Sheets near end" to "toner end".
between near [0 to 255 / 200 / 1 sheet/step]
empty and
empty of Adjusts the printable dot count between "toner
Toner status Printable Dot Count near end" to "toner end".

[0 to 255 / 100 / 1 dot/step]
ON = "PDL Settings" is shown (Default)

PDL Menu
OFF = "PDL Settings" is hidden
Maintenance
Counter Information Display the counter information.
Reference
System
Clear Transfer Roller EM Counter Clears the EM counter of the transfer roller.
Clear Paper Feed Roller EM Counter Clears the EM counter of the paper feed roller.
Clear Fusing Unit EM Counter Clears the EM counter of the fusing unit.
Resets all the settings to factory default.
Clears/ resets the contents of the

controller board memory (all data
Factory Default for Service
programmed by the user, log data) to
factory default.
After executing, initial setup menu starts after
power-on.
Resets the engine settings stored in the

Clear Engine Memory
EEPROM to factory default.
SM 5-27 M012/M013
This button is for resetting an SC related with

Reset Fusing Unit SC
the fusing errors.
M012/M013 5-28 SM
Configuration Page
5.2 CONFIGURATION PAGE
5.2.1 OVERVIEW
The configuration page has information about the machine's status. Print this sheet as
shown below. Check the configuration page when doing machine maintenance.
To Print the Configuration Page

Maintenance
Reference
2. Click the "User Tools" tab. System
3. Select "Configuration Page" in the "List/ Test Print".

4. Click "Print".
5. The configuration page is printed.
Total Counter
Total Counter:
The total counter incremented by the "engine controller board" each time the board
issues a print command to the engine.
The value is calculated as follows:
Total counter = Printer counter + Reports print
SM 5-29 M012/M013
Firmware Updating
5.3 FIRMWARE UPDATING
Never turn the machine's main power off while the firmware is being updated, as
this could damage the ECB or controller board.
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION

To update the firmware for this machine, you need the most recent version of the firmware
(firmware file downloadable from the Internet).
3. Select "Configuration Page" in the "List/ Test Print".
4. Click "Print" to print the "Configuration Page", which shows the "Firmware Version
(Controller)" and "Engine FW version".
5.3.2 UPDATING THE CONTROLLER FIRMWARE

Using the following procedure to update the controller firmware, be sure to print the
configuration page both before and after the update. Comparing pre- and post-update
configuration pages allows you to check whether or not the update was successful.
Follow the procedure carefully, and note that it will vary in parts depending on which
version of the firmware is currently installed.
Procedure
When updating firmware, always disconnect any other cable(s) than the one being used for
the update operation.
(When updating firmware via USB cable, first disconnect any network and phone line
cables, and when updating firmware via LAN cable, first disconnect any USB and phone
line cables.)
1. Prepare:
Computer
USB cable or LAN (Local Area Network) cable
2. Download the firmware files to your computer.
M012/M013 5-30 SM
Firmware Updating
3. Make a folder on a local drive of your computer and save the files there.
"FWUpdate ToolSP.exe": Used for Controller firmware or Engine firmware

"FWUpdate Tool.exe": Used for Controller firmware
4. Connect a USB cable between a computer and the machine.
5. Click the "FWUpdateToolSP.exe" or "FWUpdateTool.exe" file to execute the updating
program.
Maintenance
Reference
6. For a USB connection, click "F/W Update (USB)" [A]. For a network connection, enter
System
the machine's IP address in "Machine IP" [B], and then click "F/W Update (NET)" [C].
7. The following message appears on the screen:
"Firmware is Updating ..." and the Alert LED (red) on the printer starts blinking. (The
Ready LED remains lit.)
Do not turn the main power off from this point until the update procedure is
completed.
8. Wait until the update is finished.
Do not touch the machine during updating!

9. The update is finished when "FW Update Done. Please reboot the Machine." appears
in the firmware update tool window.
The Ready LED (green) on the printer starts blinking. (The Alert LED is still blinking.)
10. Turn the main power of the machine off, and then turn it back on.
11. Print a configuration page to check the machine's firmware version.
SM 5-31 M012/M013
Firmware Updating
5.3.3 UPDATING THE ENGINE FIRMWARE
Procedure
When updating firmware, always disconnect any other cable(s) than the one being used for
the update operation.
(When updating firmware via USB cable, first disconnect any network and phone line
cables, and when updating firmware via LAN cable, first disconnect any USB and phone
line cables.)
1. Prepare:
PC
USB cable or network cable
2. Download the firmware file to your computer.
3. Make a folder on a local drive of your computer and save the files there.
4. Connect a USB cable between your computer and the machine.
5. Click the "FWUpdateToolSP.exe" file to execute the updating program.
6. The above updating program should appear on the screen.
M012/M013 5-32 SM
Firmware Updating
7. For a USB connection, click "Eng. F/W Update (USB)" [A]. For a network connection,
enter the machine's IP address in "Machine IP" [B], and then click "Eng. F/W Update
(NET)" [C].
8. The update is in progress when "Eng Firmware is Updating" appears.
LED (red) on the printer starts blinking. (The Ready LED remains lit.)
Maintenance
Reference
You will see the progress percentage appear while the update is in progress.
System
Do NOT turn the main power of the machine off during updating.
9. The update is finished when "FW Update Done. Please reboot the Machine." appears.
The Ready LED (green) on the printer starts blinking. (The Alert LED is still blinking.)
10. Turn the main power of the machine off, and then back on.
5.3.4 UPDATING THE BOOT LOADER FIRMWARE

This is also listed on the configuration page, but this firmware is not updated in the field.
SM 5-33 M012/M013
Firmware Updating
5.3.5 UPDATING FAILURE

If the firmware update is not successful, the update process is suspended and an error
message should display on the FW Update Tool screen. The Alert LED (red) on the printer
starts lighting. (The Ready LED remains lit.) If this happens, DO NOT turn off the machine,
and execute the update procedure again.
If power is turned off accidentally during a firmware update, the firmware will not be
correctly updated, and the machine may not start up normally. If the machine does not start
up normally, the controller firmware and/or the engine firmware will need to be updated
again.
5.3.6 FW UPDATE TOOL MESSAGES
FW Update Tool Messages: Information

Message for USB update
Messages Comment Action
Send F/W file to Printer Please reboot Printer after

USB Upload : End of data successfully. panel shows reboot
(Transmission Time: <30 sec) message.
Check USB cable

connection.
Can not open USB printer Check the installation of
USB Upload : FAIL driver while F/W file is USB Print Driver if it is
transmitted. available.
Check Printer status if it is
available.
Check USB cable

F/W file transmission can not connection.
be completed. Check USB Print Driver if it
(Transmission will be canceled is available.
if timeout.) Check Printer status if it is
available.
Can't open ROM F/W file does not exist. Check the download file
M012/M013 5-34 SM
Firmware Updating
file.Please check ROM file. name in setting.ini.

"ImageFile="
Check the download file
and fw update tool is in the
same folder.

name in setting.ini.
Can't open Eng. ROM file.
"EngImageFile="
Please check Eng. ROM Engine F/W file does not exist.
file.
same folder.
New Version: Update FW AIO FW is transmitting Not available
Eng FW version: Update

Engine FW is transmitting Not available
Eng FW
Firmware is Updating... AIO FW is updating Not available
Maintenance
Reference
System
Eng Firmware is
Engine FW is updating Not available
Updating...
FW Update Done. ***

Please reboot the
Please reboot the F/W update is completed.
Machine.
Machine.***
Message for Network update
Connecting Connect to Printer. Please wait a moment.
Please reboot Printer after

Update F/W successfully.
Net Upload : End of data panel shows reboot
(Transmission Time: <30 sec)
message.
Net Upload : FAIL Can not open FTP port of (1) Check network cable
SM 5-35 M012/M013
Firmware Updating
Printer before F/W file is connection.

transmitted. (2) Check Printer status if it
(Transmission will be canceled is available.
if timeout.) (3) Check Printer and PC
IP address setting.
(4) Check PC firewall
setting about FTP.
F/W file transmission can not (1) Check network cable

be completed. connection.
(Transmission will be canceled (2) Check Printer status if it
if timeout.) is available.

Can't open ROM file. "ImageFile="
F/W file does not exist.
Please check ROM file. Check the download file
same folder.

Can't open Eng. ROM file.
"EngImageFile="
Please check Eng. ROM Engine F/W file does not exist.
file.
same folder.
New Version: Update FW AIO FW is transmitting Not available
Eng FW version: Update

Engine FW is transmitting Not available
Eng FW
Firmware is Updating... AIO FW is updating Not available
Eng Firmware is
Engine FW is updating Not available
Updating...
FW Update Done. *** F/W update is completed. Please reboot the
M012/M013 5-36 SM
Firmware Updating
Please reboot the Machine.

Machine.***
Maintenance
Reference
System
SM 5-37 M012/M013
Firmware Updating
FW Update Tool Messages: Error

Message for USB update
Check USB cable

connection.
Can not get Printer status form Check USB Print Driver if it
Machine is not ready. USB status channel before is available.
F/W file is transmitted. Do not update F/W when
Printer is in power-on
stage.
Please check the version

F/W file is not matched for
Wrong Model. of F/W file and machine if it
current machine.
is suitable for Printer.
Please wait F/W update is

F/W update is running.
completed.
Machine is busy. Other Printer functions are
Please wait other Printer
running.
functions are completed.
FW Update Done. ***

Please reboot the
Machine.
Machine.***
Machine loses Do not reboot engine till

communication. ***Please F/W file has transmitted. Engine Panel display
check FW Update Done. Polling F/W update progress "Firmware Update Done.
Then reboot the fail. Please reboot". Then
Machine.*** reboot engine.
Check the downloaded file

Downloaded file is broken!
F/W checks the downloaded is not broken.
Do NOT use print, scan,
file. And get wrong checksum. Do not use Printer
fax and copy function at
So stop to modify F/W. functions when update
the same time.
firmware.
M012/M013 5-38 SM
Firmware Updating
Message for Network update
Check PC network settings

and IP address.
Can not get Printer status form Check Printer network
Machine is not ready. Network status channel before settings and IP address.
F/W file is transmitted. Do not update F/W when
Printer is in power-on
stage.
Please check the version

F/W file is not matched for
Wrong Model. of F/W file and machine if it
current machine.
is suitable for Printer.
Please wait F/W update is

F/W update is running.
completed.
Machine is busy. Other Printer functions are
Please wait other Printer
running.
Maintenance
functions are completed.
Reference
System
FW Update Done. ***
Please reboot the
Machine.
Machine.***
Machine loses Do not reboot engine till

communication. ***Please F/W file has transmitted. Engine Panel display
check FW Update Done. Polling F/W update progress "Firmware Update Done.
Then reboot the fail. Please reboot". Then
Machine.*** reboot engine.
Check the downloaded file

Downloaded file is broken!
F/W checks the downloaded is not broken.
Do NOT use print, scan,
file. And get wrong checksum. Do not use Printer
fax and copy function at
So stop to modify F/W. functions when update
the same time.
firmware.
SM 5-39 M012/M013
TROUBLESHOOTING
None
Service Call Conditions
6. TROUBLESHOOTING
6.1 SERVICE CALL CONDITIONS
See "Appendices" for the "Error Codes".
6.1.1 SUMMARY
This machine issues an SC (Service Call) code if an error occurs with the machine. The
error code can be seen with the SOM ( p.5-1 "Smart Organizing Monitor").
Make sure that you understand the following points;
1. All SCs are logged.
2. At first, always turn the main switch off and on if an SC code is displayed.
3. First, disconnect then reconnect the connectors before replacing the PCBs (if the
problem concerns electrical circuit boards).
4. First, check the mechanical load before replacing motors or sensors (if the problem
concerns a locked motor).
Fusing related SCs

To prevent damage to the machine, the main machine cannot be operated until the fusing
related SC has been reset by a service representative.
Enter "SP Mode 3" in the SOM.
Click "OK" in "Reset Fusing Unit SC" with "SP Mode 3", and then turn the main power
switch off and on.
shooting
Trouble-
SM 6-1 M012/M013
6.1.2 ENGINE SC
SC 2xx (Laser Optics Error)
Polygon motor on timeout error
202 The polygon mirror motor does not reach the targeted operating speed within 10
sec. after turning.
Polygon motor off timeout error
203 The polygon mirror motor does not leave the READY status within 20 sec. after
the polygon mirror motor switched off.
Polygon motor lock signal error
The signal remains HIGH for 200 ms (or 4times in 50msec polling) while the
polygon mirror motor is rotating.
Polygon motor/driver board harness loose or disconnected

204
Polygon motor/driver board defective
Laser optics unit defective
1. Turn the main power off/on the machine.
2. Replace the interface harness of the laser optics unit.
3. Replace the laser optics unit.
Beam Synchronize error
The laser synchronizing detection signal for LD is not output within 400msec after
the LD unit has turned on.
Disconnected cable from the laser synchronizing detection unit or defective

connection
220
Defective laser synchronizing detector
Defective LD
Defective ECB
1. Check the connectors.
2. Replace the laser optics unit.
3. Replace the ECB.
M012/M013 6-2 SM
Video thermistor error
At power on, the temperature sensor in the optics unit detected a temperature
lower than -30C for more than 4 sec.
-or-
It detected a temperature higher than 105C for more than 1sec.
268
Thermistor disconnected (causes extremely low temperature reading)
Thermistor damaged and short circuited (causes extremely high temperature
reading)
1. Turn the machine's main power off, and then on.
2. Replace the thermistor.
SC 4xx (Image Transfer and Transfer Error)
Bias leak
An error signal is detected for 0.2 seconds when changing the development unit.
491
Defective transfer roller
Defective high voltage power pack
shooting
Trouble-
SM 6-3 M012/M013
SC 5xx (Motor and Fusing Error)
Main motor error
The machine does not detect a main motor lock signal within 2sec after the main
motor started to rotate.
-or-
The machine does not release a main motor lock signal within 2sec after the main
motor switched off.
-or-
The machine detects a main motor lock signal every 100ms for seven times
500
consecutively, after the main motor started to rotate stably.
Overload of
Torque load overload
Defective main motor
Disconnect or defective motor harness
2. Check or replace the main motor if the torque load is normal.
3. Replace the motor harness.
Fusing Fan Motor Error
The FAN lock signal High for 10 seconds, after the fan motor started to rotate.
530
Disconnected or defective motor harness.
M012/M013 6-4 SM
Fuser thermistor error
The thermistor output is less than 0C for 5 seconds after the fusing lamp turns
ON.
Disconnected or defective thermistor

Disconnected or defective fusing lamp
541
1. Check the harness connection of the thermistor.
2. Replace the fusing unit.
Execute "Reset Fusing Unit SC" to recover the machine after completing
the recovery procedure. Otherwise, the machine continues to issue this
SC code and cannot be operated.
Fuser reload error
This SC is issued if one of following conditions occurs:

The fusing temperature rises 8C or less in 1.5 seconds; and this continues 5
times consecutively.
-or-
The fusing temperature has not reached 45C within 9 seconds (after the fusing
lamp comes ON while the machine is warming-up).
542
-or-
The fusing unit does not attain reload temperature within 35 s. (normal
temperature) or 65 s (lower temperature the thermistor output is less than 18C)
shooting
after the fusing temperature control starts. Trouble-
Defective or deformed thermistor

Incorrect power supply input at the main power socket
1. Defective fusing lamp
SM 6-5 M012/M013
High temperature error (Software)
The detected temperature stays at 225C for 1 second, and this

consecutively occurs 10 times.
Defective ECB
Defective PSU
543
1. Replace the ECB
2. Replace the PSU
High temperature error (Hardware)
During stand-by mode or a print job, the detected heating roller temperature
reaches 250C.
Defective ECB
Defective PSU
544
1. Replace the ECB
2. Replace the PSU
M012/M013 6-6 SM
Fusing Lamp Overheat Error
The fusing lamps remained ON at full capacity for more than 9 s after the fusing
temperature attains reload temperature.
Deformed thermistor
Thermistor not in the correct position
545 Defective fusing lamp
2. Replace the fusing lamp.
Zero cross error
The zero cross signal is detected three times even though the fusing lamp
relay is off when turning on the main power.
The zero cross signal is not detected for 3 seconds even though the fusing
lamp relay is on after turning on the main power or closing the front door.
The detection error occurs twice or more in 11 zero cross signal detections.
This error is defined when the detected zero cross signal is less than 45.
The zero cross signal is not detected three times while the main power
547
remains ON.
shooting
Trouble-
Defective fusing relay
Defective fusing relay circuit
Shorted +24V fuse on the PSU
Unstable power supply.
1. Check the power supply source.
2. Replace the +24V fuse on the PSU.
3. Replace the PSU
SM 6-7 M012/M013
Zero cross frequency error
The zero cross signal is detected ten times while the fusing lamp relay remains
ON after turning on the main power.
Defective fusing lamp relay

Defective drive circuit of the fusing lamp relay
557 Unstable input power source
1. Check the power supply source.
Fuser 3times jam error
The paper jam counter for the fusing unit reaches 3. The paper jam counter is
cleared if the paper is fed correctly.
This SC is activated only when this function is enabled with "Engine
Maintenance" (default "OFF").
Defective fusing unit

559
Defective fusing control
1. Clear this SC to send a command after a jam removal.
2. Turn off this function after a jam removal.
M012/M013 6-8 SM
SC 6xx (Communication and Other Error)
EEPROM communication error
An unexpected value exists in the initialization flag of the EEPROM
669 EEPROM not connected

Defective EEPROM
1. Installing the EEPROM.
2. Replacing the EEPROM.
CTL_PRREQ_N signal does not come.
The ECB does not receive a memory address command from the controller 20
seconds after paper is in the position for registration.
688
Defective controller board
Communication error
2. Check if the controller board is firmly connected to the ECB.
shooting
Trouble-
SM 6-9 M012/M013
Image Problems
6.2 IMAGE PROBLEMS
6.2.1 OVERVIEW
Image problems may appear at regular intervals that depend on the circumference of
certain components. The following diagram shows the possible symptoms (black or white
dots at regular intervals).
Abnormal image at 29.8 mm intervals: Charge roller

Abnormal image at 37.7 mm intervals: Registration roller
Colored spots at 37.9 mm intervals: Print cartridge (Development roller)
Abnormal image at 45.8 mm intervals: Transfer roller
Colored spots at 75.3 mm intervals: Print cartridge (OPC drum)
Abnormal image at 94.2 mm intervals: Fusing unit (Pressure roller)
Abnormal image at 93.1 mm intervals: Fusing unit (Hot roller)
Abnormal image at 100.5 mm intervals: Paper feed roller
M012/M013 6-10 SM
Image Problems
6.2.2 TEST PAGE PRINTING

When you check an image problem or other problems, it might be necessary to print a test
page. Follow the test page print procedure below to print a test page.
Test Page Print Procedure


3. Select "Test Page" in the "List/ Test Print".
shooting
4. Click "Print". Trouble-
Test page sample
SM 6-11 M012/M013
Image Problems
M012/M013 6-12 SM
Image Problems
6.2.3 TEST PATTERN PRINTING

Follow the test pattern print procedure below to print a test pattern.
Test Pattern Print Procedure


3. Click "Printer Configuration".
4. The "Access Code" entry dialog appears.
shooting
Trouble-
5. Input the access code (for customer engineers), and then click "OK".
SM 6-13 M012/M013
Image Problems
6. Click the "SP Mode 2" tab.

7. Click "Print Test Pattern".
8. The following three test pattern pages (Checker flag/ Grid pattern/ Trimming pattern)
are printed.
Test pattern samples
M012/M013 6-14 SM
Image Problems
6.2.4 DARK LINES IN HALFTONE AREAS AT 75MM

INTERVALS
Using the machine in a room where the humidity level is too low may cause dark lines in
halftone areas at 75mm intervals. This is because low-humidity conditions tend to cause
variations in light sensitivity across the surface of the drum.
Selecting [On] for [Low Humidity Mode] under the [System] tab in [Printer Configuration]
with SOM (Smart Organizing Monitor) may help to prevent these lines from appearing.
When the humidity mode setting is enabled, the drum is rotated slightly every 15 minutes.
This keeps the light sensitivity constant across the entire surface of the drum.
shooting
Trouble-
SM 6-15 M012/M013
Jam
6.3 JAM
6.3.1 JAM SENSOR LAYOUT

There are the sensors of the jam detection as shown below.
Paper Jam
1. Registration Sensor
2. Tray2 Paper Feed Sensor
3. Inverter Sensor
4. Paper Exit Sensor
5. Relay Sensor
M012/M013 6-16 SM
Jam
6.3.2 JAM MESSAGE LIST

Here is a list of common jam messages, a description of the causes.
See the drawing shown above to check the sensor location.
Paper Jam
Related to jam code
Jam message Cause Sensor
Paper does not reach

Bypass Tray Paper Misfeed
registration sensor (bypass Registration sensor [1]
Jam
tray)

Upper Misfeed Jam Registration sensor [1]
registration sensor (tray1)
Paper does not reach tray2

Tray2 paper feed sensor [2]
convey sensor
Lower Misfeed Jam
Registration sensor [1]
registration sensor

registration sensor (duplex Registration sensor [1]
feed tray)
shooting
Duplex Jam Duplex Misfeed
Paper does not reach Trouble-
Jam Relay sensor [5]
duplex entry sensor

Inverter sensor [3]
duplex exit sensor
Paper stayed on registration

Registration sensor [1]
sensor
Inner Jam
Paper does not reach exit
Paper exit sensor [4]
sensor
Outer Jam Paper stayed on exit sensor Paper exit sensor [4]
SM 6-17 M012/M013
Jam
Related to initialize jam
Jam message Cause
Lower Misfeed Jam Tray2 paper feed sensor [2]
Inner Jam Registration sensor [1]
Outer Jam Paper exit sensor [4]
Relay sensor [5]

Duplex Jam Duplex MIsfeed Jam
Inverter sensor [3]
M012/M013 6-18 SM
ENERGY SAVING
None
Energy Save
7. ENERGY SAVING
7.1 ENERGY SAVE
7.1.1 ENERGY SAVER MODES

Customers should use energy saver modes properly, to save energy and protect the
environment.
The backlight of the screen is turned off and "Energy Saver Mode1" appears on the screen,
and then the fusing lamp is turned off and "Energy Saver Mode2" appears on the screen.
shooting
Trouble-
The area shaded grey in this diagram represents the amount of energy that is saved when
the timers are at the default settings. If the timers are changed, then the energy saved will
be different. For example, if the timers are all set to 240 min., the grey area will disappear,
and no energy is saved before 240 min. expires.
Timer Settings
The user can set these timers with User Tools (SOM > Printer Configuration > System >
Energy Saver Mode1 or Mode2)
Energy Saver Mode1 (30 sec.): This can be only turned on or off.
Energy Saver Mode2 (1 to 240 min.): This can be turned on or off and timer setting is
adjustable (default: 1min.).
SM 7-1 M012/M013
Energy Save
Return to Stand-by Mode

Energy Saver Mode1
Recovery time: 10 sec.
Energy Saver Mode2
Recovery time: 20 sec.
Recommendation
We recommend that the default settings should be kept.
If the customer requests that these settings should be changed, please explain that
their energy costs could increase, and that they should consider the effects on the
environment of extra energy use.
If it is necessary to change the settings, please try to make sure that the Energy Saver
Mode2 Timer is not too long. Try with a shorter setting first, such as 30 min., then go to
a longer one (such as 60 min.) if the customer is not satisfied.
If the timers are all set to the maximum value, the machine will not begin saving energy
until 240 minutes has expired after the last job. This means that after the customer has
finished using the machine for the day, energy will be consumed that could otherwise
be saved.
M012/M013 7-2 SM
Paper Save
7.2 PAPER SAVE
7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION

Duplexing and the combine functions reduce the amount of paper used. This means that
less energy overall is used for paper production, which improves the environment.
1. Duplex:
Reduce paper volume in half!
2. Combine mode:
Reduce paper volume in half!
shooting
Trouble-
SM 7-3 M012/M013
Paper Save
3. Duplex + Combine:
Using both features together can further reduce paper volume by 3/4!
To check the paper consumption, look at the total counter and the duplex counter.
The total counter counts all pages printed.
For one duplex page, the total counter goes up by 2.
For a duplex job of a three-page original, the total counter goes up by 3.
The duplex counter counts pages that have images on both sides.
For one duplex page, the duplex counter goes up by 1.
For a duplex job of a three-page original, the duplex counter will only increase by 1,
even though two sheets are used.
Total counter
This machine has a total sides printed counter only (so a duplex print is counted as two, not
one). You can check the total counter with the SOM or on the "Configuration Page".
Total counter: SOM > "Printer Configuration" > "SP Mode 3" > "Counter Information" or
" Configuration Page"
The following table shows paper savings and how the counters increase for some simple
examples of single-sided and duplex jobs
M012/M013 7-4 SM
Paper Save
Duplex mode:
Simplex Sheet Duplex Paper

Originals Total counter
used Sheets used Saved
1 1 1 0 1
2 2 1 1 2
3 3 2 1 3
4 4 2 2 4
5 5 3 2 5
10 10 5 5 10
20 20 10 10 20
If combine mode is used, the total and duplex counters work in the same way as explained
previously. The following table shows paper savings and how the counters increase for
some simple examples of duplex/combine jobs.
2 in 1 mode:

shooting
1 1 1 0 1 Trouble-
2 2 1 1 1
3 3 2 1 2
4 4 2 2 2
5 5 3 2 3
10 10 5 5 5
20 20 10 10 10
SM 7-5 M012/M013
Paper Save
Duplex + 2 in 1 mode:

1 1 1 0 1
2 2 1 1 1
3 3 1 2 2
4 4 1 3 2
5 5 2 3 3
6 6 2 4 3
7 7 2 5 4
8 8 2 6 4
9 9 3 6 5
10 10 3 7 5
11 11 3 8 6
12 12 3 9 6
M012/M013 7-6 SM
M012/M013
SERVICE MANUAL APPENDICES
M012/M013 APPENDICES
TABLE OF CONTENTS
1. APPENDIX: SPECIFICATIONS ....................................................1-1

1.1 GENERAL SPECIFICATIONS ................................................................... 1-1
1.1.1 GENERAL SPECIFICATIONS .......................................................... 1-1
1.1.2 PRINTER .......................................................................................... 1-4
1.2 SUPPORTED PAPER SIZES .................................................................... 1-5
2. APPENDIX: SP MODE TABLES ..................................................2-1

2.1 SERVICE MENU ........................................................................................ 2-1
3. APPENDIX: TROUBLESHOOTING GUIDE .................................3-1

3.1 SERVICE CALL CONDITIONS .................................................................. 3-1
3.2 ERROR CODES ........................................................................................ 3-2
3.2.1 OVERVIEW....................................................................................... 3-2
3.2.2 ERROR CODES LIST ....................................................................... 3-2
SM Appendix i M012/M013
APPENDIX:
SPECIFICATIONS
General Specifications
Specifications
Appendix:
1. APPENDIX: SPECIFICATIONS
1.1 GENERAL SPECIFICATIONS
1.1.1 GENERAL SPECIFICATIONS
Configuration Desktop
250 sheets (80g/m2)

Main tray
100 postcards
50 sheets (80g/m2)
By-pass tray 8 envelopes
Paper capacity 20 postcards
Optional paper feed

Plain paper: 250 sheets (80g/m2)
unit
Output tray Face down: 125 sheets
A4, A5, Letter, Legal, B5, HLT, A6,

Executive, Postcard
Main tray Custom size:
Max: 216 x 356mm (8.5 x 14 inch)
Min: 100 x 148mm (3.937 x 5.8 inch)
A4, A5, A6, Letter, Legal, HLT, Executive,
Paper size Postcard, B5, Envelope

By-pass tray Custom size:
Max.: 216 x 356mm (8.5 x 14 inch)
Min.: 90 x 148mm (3.5 x 5.8 inch)
Duplex A4, Letter, Legal
Optional paper feed

A4, LT, LG, B5, HLT, A5
unit
SM Appendix 1-1 M012/M013

Main tray 52-162 g/m2 (14-43 lb)
By-pass tray 52-162 g/m2 (14-43 lb)
60-105 g/m2 (16-28 lb)

A setting for outside of normal
Paper weight
specifications paper (60 g/m2 - 105 g/m2)
Optional paper feed
is provided.
unit
With this setting, it may be possible to
print properly on outside of normal
specifications paper.
Machine size 370 x 392 x 262 mm (14.5 x 15.4 x 10.3 inch)

(W x D x H) Without Option
M012: 11.6 Kg(25.6 lb)

Weight M013: 12.5 Kg(27.6 lb)
With a starter AIO cartridge.
Energy Saver Mode Selectable 1 to 240 minutes (1 minute steps)
NA/TW: Less than 850 W

(energy star compliant)
Maximum
EU/AP/CN: Less than 880 W (energy
star compliant)
Power consumption
Ready mode 120W
70 W (energy saver mode1)

Power save mode
5 W (energy saver mode2)
NA 120 V, 60Hz 3Hz
Power TW 110 V, 60Hz 3Hz
EU/AP/CN 220 - 240 V, 50/60Hz 3Hz
M012/M013 1-2 SM Appendix

Specifications
Appendix:
Printing Less than 65.8 dB (A)
Noise Standby Mode Less than 40 dB (A)
Energy Save Mode Less than 40 dB (A)
Warm up time Less than 30 seconds
Machine life 5 years, 200,000 prints (whichever comes first)
Environmental
Energy star program (M013)
Standard
Laser type Class IIIB

1.1.2 PRINTER
Simplex 30 ppm LT, 28 ppm A4 (600 dpi)
Print speed Duplex

15 ppm LT, 14 ppm A4 (600 dpi)
(M013 only)
Printer drivers PCL, PS3
Font 80 fonts
Normal 600 x 600 dpi

Resolution
RET 1200 x 600 dpi
Toner save mode Supported
Warm-up time Less than 30 seconds
First print time Less than 8 seconds
Duplex print Supported (M013 only)
Interface option USB 2.0, 10/ 100 Base - TX
Network Protocol TCP/IP, IPP
Memory Standard 128MB
PCL: Windows XP, 2000/2003server, Vista, Windows 2008

server
Operation System PS3: Windows XP, 2000/2003server, Vista, Windows 2008
server
Macintosh 10.2.8 -

Supported Paper Sizes
Specifications
Appendix:
1.2 SUPPORTED PAPER SIZES
Supported, with size molded into tray. Need to select paper size by
A
operation panel/driver.
Supported but size is not molded into tray. Need to select paper size by
B
operation panel/driver.
C Need to input paper size by operation panel and driver.
N Not supported.
Input Tray
SEF/ Auto
Type Size Standard Option Bypass
LEF Duplex
Tray PFU Tray
A4 SEF 210x297 A A B Y
B5 SEF 182x257 A A B N
SEF 148x210 A A B N
A5
LEF 210x148 N N C N
SEF 128x182 B N B N
B6
LEF 182x128 N N N N
SEF 105x148 B N B N
A6
LEF 148x105 N N N N
SEF 100 x 148 C N C N
LEF 148 x 100 N N N N

Postcard
SEF 200 x 148 C N C N
LEF 148 x 200 C N N N

Supported Paper Sizes
Input Tray
SEF/ Auto
Type Size Standard Option Bypass
LEF Duplex
Tray PFU Tray
Legal SEF 81/2"x14" A A B Y
Letter SEF 81/2"x11" A A B Y
SEF 51/2" x 81/2" B B B N

Half Letter
LEF 81/2" x 51/2" N N N N
Executive SEF 71/4"x101/2" A N N N
F SEF 8" x 13" B N N N
Foolscap SEF 81/2" x 13" B N N N
Folio SEF 81/4" x 13" B N B N
16 Kai SEF 195 x 267 B N B N
Env. #10 SEF 41/8" x 91/2" N N B N
Env.
SEF 37/8" x 71/2" N N B N
Monarch
Env. C5 SEF 162 x 229 N N B N
Env. C6 SEF 114 x 162 N N B N
Env. DL SEF 110 x 220 N N B N
Width 100-216mm C N C N
Length 148-356mm C N C N
Width 90-216mm N N C N
Length 140-356mm N N C N

APPENDIX:
SP MODE TABLES
Service Menu
2. APPENDIX: SP MODE TABLES
2.1 SERVICE MENU
Appendix:
SP Mode
Tables
See "Main Chapters" for "Smart Organizing Monitor.

APPENDIX:
TROUBLESHOOTING GUIDE
3. APPENDIX: TROUBLESHOOTING GUIDE
3.1 SERVICE CALL CONDITIONS
See Main Chapters for "Service Call Conditions.
Appendix:
shooting
Trouble-
Guide

Error Codes
3.2 ERROR CODES
3.2.1 OVERVIEW
Error codes will be displayed in the GUI of SOM if the machine has a problem. These can
be viewed by a customer.
3.2.2 ERROR CODES LIST
Cover Open
The front or top cover is open.

000
1. Close the front or top cover.
2. Replace the interlock switches or actuator mechanism.
AIO Set Error
Black AIO not set

010 Defective connection of the ID chip terminal on the (black) AIO
1. Install the AIO.

2. Reinstall or replace the AIO.
Waste Toner Bottle Set Error
Waste toner bottle not set

Disconnected or defective harness of the waste toner bottle set sensor
014 Defective waste toner bottle set sensor
1. Install the waste toner bottle.

2. Check or replace the harness of the waste toner bottle set sensor.
3. Replace the waste toner bottle set sensor.

Error Codes
Tray/Paper Selection Error
No paper in the tray or tray not set in the machine

030 Paper size requested by the job does not match the paper in the tray
1. Install the tray or put the correct size paper in the tray.
2. Check the paper setting in the user menu mode.
Paper Selection Error: Feed and Exit
Appendix:
shooting
Trouble-
Guide
Paper size requested by the job does not match the paper in the tray
031
Selection error for the paper feed and paper exit location in duplex mode
Check the paper feed and exit location in the user menu mode.
Jam Error: No Feed from Tray 1
050 Paper slipped
Remove the paper jam at tray 1.
Jam Error: No Feed from Optional Tray
052 Paper slipped
Remove the paper jam at the optional tray (Tray 2).
Inner Jam Error: Registration/ Paper Exit
A sheet of paper stays at the registration sensor or paper exit sensor.

055 Paper slipped
Paper double feed
Remove the paper jam at the registration sensor or paper exit sensor.

Error Codes
Paper Exit Jam Error: Paper Exit/ Fusing Unit
A sheet of paper stays at the paper exit sensor or winds around the rollers in the
fusing unit.
056
Paper slipped
A sheet of paper is wound around the rollers in the fusing unit
Remove the paper jam at the paper exit sensor or in the fusing unit.
Printing Error: No Paper
070 No paper in the tray
Put paper in the tray.
080 Toner Near End: Black AIO
Toner End: Black AIO
081 Black toner near-end or end
Replace the black AIO.
088 Waste Toner Bottle: Near Full
089 Waste Toner Bottle: Full
Waste toner bottle near-full or full
Replace the waste toner bottle.

(M355)
PAPER FEED UNIT TK 1080
None
(M355) Paper Feed Unit TK 1080
TABLE OF CONTENTS
1. REPLACEMENT AND ADJUSTMENT .........................................1-1

1.1 EXTERNAL COVERS AND PAPER FEED UNIT....................................... 1-1
1.1.1 REAR COVER .................................................................................. 1-1
1.1.2 RIGHT COVER ................................................................................. 1-2
1.1.3 PAPER FEED UNIT .......................................................................... 1-2
1.2 PAPER FEED ROLLER ............................................................................. 1-4
1.2.1 PAPER FEED ROLLER .................................................................... 1-4
1.3 FRICTION PAD .......................................................................................... 1-6
1.3.1 FRICTION PAD ................................................................................. 1-6
1.4 PAPER FEED MOTOR AND GEARS ........................................................ 1-7
1.4.1 PAPER FEED MOTOR ..................................................................... 1-7
1.4.2 PAPER FEED GEARS ...................................................................... 1-8
1.5 PAPER TRAY BOARD ............................................................................... 1-9
1.5.1 PAPER TRAY BOARD...................................................................... 1-9
1.6 PAPER TRAY UNIT SET SWITCH .......................................................... 1-10
1.6.1 PAPER TRAY UNIT SET SWITCH ................................................. 1-10
1.7 SENSORS ............................................................................................... 1-11
1.7.1 PAPER FEED SENSOR ................................................................. 1-11
1.7.2 PAPER END SENSOR ................................................................... 1-11
SM i M355
Read This First
Safety and Symbols
Replacement Procedure Safety
Turn off the main power switch and unplug the machine before beginning any of
the replacement procedures in this manual.
Symbols Used in this Manual
This manual uses the following symbols.
: See or Refer to
: Screws
: Connector
: Clamp
: Clip ring
: E-ring
External Covers and Paper Feed Unit
1. REPLACEMENT AND ADJUSTMENT
1.1 EXTERNAL COVERS AND PAPER FEED UNIT
Unit TK1080
Paper Feed
(M355)
Turn off the main power switch and unplug the machine before attempting any
procedure in this section.
1.1.1 REAR COVER

1. Remove the paper tray unit from the main unit.
3. Rear cover [A] ( x2).
SM 1-1 M355
1.1.2 RIGHT COVER
1. Rear cover ( 1-1)
2. Right cover [A] ( x2).
1.1.3 PAPER FEED UNIT

2. Paper feed motor bracket ( p.1-8)
3. Paper feed roller shaft gear [A] (C-ring x1)
M355 1-2 SM
External Covers and Paper Feed Unit
Unit TK1080
Paper Feed
(M355)
4. Release paper feed roller shaft [A] (C-ring x1, bushing x1).
5. Paper feed unit [A] ( x4)
SM 1-3 M355
1.2 PAPER FEED ROLLER
1.2.1 PAPER FEED ROLLER

Remove the paper feed roller
1. Right cover ( p.1-2).
2. Remove a C-ring [A] and a bushing [B].
3. Release the paper feed roller shaft [A].
M355 1-4 SM
Paper Feed Roller
Unit TK1080
Paper Feed
(M355)
4. Release the hook [A] and then move the paper feed roller [B] to the right.
Reinstall the paper feed roller
1. Attach the paper feed roller to the paper feed roller shaft.
2. Reinstall the paper feed roller shaft correctly.
As shown in the above pictures, the paper feed roller shaft must be installed
behind the feeler [A]. The left picture [B] is correct. The right picture [C] is
incorrect.
3. Close the right cover first, and then close the rear cover.
SM 1-5 M355
1.3 FRICTION PAD
1.3.1 FRICTION PAD

2. Turn the paper feed unit over, and release two hooks [A].
3. Turn the unit over again, and remove the friction pad [B].
M355 1-6 SM
Paper Feed Motor and Gears
1.4 PAPER FEED MOTOR AND GEARS
1.4.1 PAPER FEED MOTOR
Unit TK1080
Paper Feed
(M355)
2. Paper feed motor [A] ( x2, x1, x1)
SM 1-7 M355
1.4.2 PAPER FEED GEARS
2. Paper feed motor bracket [A] ( x3, x1, x1)
3. Paper feed gears [A] (each C-ring x1)
M355 1-8 SM
Paper Tray Board
1.5 PAPER TRAY BOARD
1.5.1 PAPER TRAY BOARD
Unit TK1080
Paper Feed
(M355)
2. Paper Tray Board ( x2, locking support x2, x 4)
SM 1-9 M355
1.6 PAPER TRAY UNIT SET SWITCH
1.6.1 PAPER TRAY UNIT SET SWITCH

1. Paper feed unit ( p.1-2)
2. Feeler [A]
3. Paper tray unit set switch [A] (hook x2)
M355 1-10 SM
Sensors
1.7 SENSORS
1.7.1 PAPER FEED SENSOR
Unit TK1080
Paper Feed
(M355)
2. Release the actuator [A] from the slot of the paper feed sensor [B]
3. Paper feed sensor [B] (all hooks, x1)
1.7.2 PAPER END SENSOR

2. Release the actuator [A] from the slot of the paper exit sensor [B]
3. Paper end sensor [B] (all hooks, x1)
SM 1-11 M355

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M012/M013

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All product names, domain names or product illustrations, including

2010 RICOH Americas Corporation. All rights reserved.

Untrained and uncertified users utilizing

Ricoh Americas Corporation

SYSTEM MAINTENANCE REFERENCE

PAPER FEED UNIT TK 1080 (M355)

Important Safety Notices

Health Safety Conditions

Observance of Electrical Safety Standards

Safety and Ecological Notes for Disposal

SEF Short Edge Feed

LEF Long Edge Feed

See "Appendices" for the following information:

1.2 MACHINE OVERVIEW

1.2.1 COMPONENT LAYOUT

1. Laser unit 9. Friction pad

2. Quenching lamp 10. Transfer roller

3. Cartridge (AIO-type) 11. Paper Tray

4. Development roller 12. Fusing Unit

5. Registration roller 13. Pressure Roller

6. By-pass feed roller 14. Paper exit roller

7. By-pass feed tray 15. Hot Roller

8. Paper feed roller 16. Drum

1.2.3 DRIVE LAYOUT

NA: Not Available

2.1 INSTALLATION REQUIREMENTS

1. Temperature Rage: 10C to 32C (50F to 89.6F)

2.1.2 MACHINE LEVEL

2.1.3 MACHINE SPACE REQUIREMENT

2.1.4 POWER REQUIREMENTS

Make sure that the plug is tightly in the outlet.

NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A

Permitted voltage fluctuation: 10%

Do not set anything on the power cord.

2.1.5 INSTALLATION PROCEDURE

Description Expected Yield Q'ty/unit

Paper Feed Roller 120 K prints 1

Transfer Roller 120 K prints 1

Fusing Unit 120 K prints 1

3.1.2 YIELD COUNTER

Web Image Monitor

4. REPLACEMENT AND ADJUSTMENT

4.1 BEFORE YOU START

4.2 SPECIAL TOOLS

PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, 2008.

4.3 EXTERIOR COVERS

4.3.1 FRONT COVER

1. Pull out the standard paper tray [A].

2. Remove two tabs [A].

5. Open the front cover [A].

4.3.2 LEFT COVER

3. Remove two screws [A] on the left cover.

4.3.3 REAR COVER

1. Open the rear cover [A]

4.3.4 RIGHT COVER

3. Right cover [A] ( x 3, hook at arrow mark)

4.3.5 TOP COVER