Rating: 0 out of 5 stars
0 ratings
Ebook193 pages4 hours
Six Sigma for IT Management
By Melvin Harteveld and Sven den Boer
Rating: 0 out of 5 stars
()
About this ebook
Note: This book is available in several languages: Chinese, English.
This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.
Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.
The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance.
IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.
ITIL defines the what of Service Management; Six Sigma defines the "how" process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.
This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.
Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.
The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the high-water mark of its performance.
IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.
ITIL defines the what of Service Management; Six Sigma defines the "how" process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.
Related to Six Sigma for IT Management
Related ebooks
The IT Factory Implementing Strategic Sourcing Rating: 0 out of 5 stars0 ratingsEssential Information Security Rating: 0 out of 5 stars0 ratingsBiSL® - A Framework for Business Information Management - 2nd edition Rating: 0 out of 5 stars0 ratingsASL® 2 - A Pocket Guide Rating: 0 out of 5 stars0 ratingsBusiness Object Modeling (BOM) workbook: A pattern-based approach to creating, managing and using an enterprise data model Rating: 0 out of 5 stars0 ratingsChatGPT for Business: Strategies for Success Rating: 0 out of 5 stars0 ratingsDisruptive 3D Printing Rating: 0 out of 5 stars0 ratingsIBM Cognos 8 Business Intelligence: The Official Guide Rating: 0 out of 5 stars0 ratingsITIL Foundation All-in-One Exam Guide Rating: 0 out of 5 stars0 ratingsNine Steps to Success: North American edition: An ISO 27001 Implementation Overview Rating: 0 out of 5 stars0 ratingsThe Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer Rating: 4 out of 5 stars4/5Fritzing for Inventors: Take Your Electronics Project from Prototype to Product Rating: 0 out of 5 stars0 ratingsConvergence: User Expectations, Communications Enablers and Business Opportunities Rating: 0 out of 5 stars0 ratingsFoundations of ITIL® 2011 Edition Rating: 0 out of 5 stars0 ratingsCybersecurity for Executives: A Guide to Protecting Your Business Rating: 0 out of 5 stars0 ratingsBreaking Barriers: S.T.E.M Mentorship in Business Rating: 0 out of 5 stars0 ratingsSix Sigma: Advanced Tools for Black Belts and Master Black Belts Rating: 0 out of 5 stars0 ratingsTips & Traps for Building Decks, Patios, and Porches Rating: 0 out of 5 stars0 ratingsGlobal Kata: Success Through the Lean Business System Reference Model Rating: 0 out of 5 stars0 ratingsTanmay Teaches Go: The Ideal Language for Backend Developers Rating: 0 out of 5 stars0 ratingsBreakthrough Improvement with QI Macros and Excel: Finding the Invisible Low-Hanging Fruit: Finding the Invisible Low-Hanging Fruit Rating: 0 out of 5 stars0 ratingsThe Strategy Gap: Leveraging Technology to Execute Winning Strategies Rating: 0 out of 5 stars0 ratingsThe Lean Tech Manifesto: Learn the Secrets of Tech Leaders to Grasp the Full Benefits of Agile at Scale Rating: 0 out of 5 stars0 ratingsAgile Scrum Handbook Rating: 0 out of 5 stars0 ratingsBiennial Report on Operations Evaluation Rating: 0 out of 5 stars0 ratingsCode Leader: Using People, Tools, and Processes to Build Successful Software Rating: 5 out of 5 stars5/5Troubleshooting and Repairing Commercial Electrical Equipment Rating: 0 out of 5 stars0 ratingsSoftware Patterns Made Easy Rating: 0 out of 5 stars0 ratings
Architecture For You
Become An Exceptional Designer: Effective Colour Selection For You And Your Client Rating: 3 out of 5 stars3/5Feng Shui Modern Rating: 5 out of 5 stars5/5A History of Architecture in 100 Buildings Rating: 4 out of 5 stars4/5Agile Project Management: Scrum for Beginners Rating: 4 out of 5 stars4/5Brief Guide to the History of Architectural Styles Rating: 4 out of 5 stars4/5The History of Architecture: Iconic Buildings throughout the ages Rating: 4 out of 5 stars4/5Lean Management for Beginners: Fundamentals of Lean Management for Small and Medium-Sized Enterprises - With many Practical Examples Rating: 0 out of 5 stars0 ratingsArchitecture 101: From Frank Gehry to Ziggurats, an Essential Guide to Building Styles and Materials Rating: 4 out of 5 stars4/5Live Beautiful Rating: 3 out of 5 stars3/5Martha Stewart's Organizing: The Manual for Bringing Order to Your Life, Home & Routines Rating: 4 out of 5 stars4/5Amazing Architects and Artists: A2-B1 Rating: 4 out of 5 stars4/5The Eyes of the Skin: Architecture and the Senses Rating: 0 out of 5 stars0 ratingsThe Origins And Myths Of Modern Architecture Rating: 5 out of 5 stars5/5Abode: Thoughtful Living with Less Rating: 4 out of 5 stars4/5Wabi Sabi: The Japanese Art of Impermanence Rating: 4 out of 5 stars4/5Walkable City: How Downtown Can Save America, One Step at a Time Rating: 4 out of 5 stars4/5101 Things I Didn't Learn In Architecture School: And wish I had known before my first job Rating: 4 out of 5 stars4/5How to Read a Building Rating: 4 out of 5 stars4/5Antoni Gaudí and artworks Rating: 5 out of 5 stars5/5Intention & Design: The Life and Practice of an Architect Rating: 5 out of 5 stars5/5How Design Makes the World Rating: 5 out of 5 stars5/5Building Structures Illustrated: Patterns, Systems, and Design Rating: 5 out of 5 stars5/5Beginner's Guide to Japanese Joinery: Make Japanese Joints in 8 Steps With Minimal Tools Rating: 3 out of 5 stars3/5From Bauhaus to Our House Rating: 4 out of 5 stars4/5Interior Design - A Comprehensive Introduction Guide Rating: 4 out of 5 stars4/5Down to Earth: Laid-back Interiors for Modern Living Rating: 4 out of 5 stars4/5Japan Houses: Ideas for the 21st Century Rating: 5 out of 5 stars5/5Traditional Japanese Architecture: An Exploration of Elements and Forms Rating: 5 out of 5 stars5/5Bauhaus Rating: 5 out of 5 stars5/5
Related podcast episodes
Entegris: Solutions for Semiconductors - [Business Breakdowns, EP.137] 0% found this document usefulMicro Graph Transformer Powering Small Language Models // Jon Cooke // #208 0% found this document useful#72 - Managing SRE Toils Using AIOps and NoOps - Amrith Raj 0% found this document usefulBecoming evidence-guided | Itamar Gilad (Gmail, YouTube, Microsoft) 0% found this document usefulGitOps, Security and Modern CI/CD Pipelines 0% found this document usefulFrom QAos to Chaos Engineering 0% found this document usefulIoT, IIoT and Managing Edge Data 0% found this document useful#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics 0% found this document usefulScaling an Enterprise Data Startup 0% found this document usefulBackstage & Internal Developer Portals 0% found this document useful
Related articles
Intelligent Composable Business PC Pro MagazineArticle
Intelligent Composable Business
Mar 10, 2022
3 min readInterview with Vivek Handoo (Vice-President - Head of APAC/Managing Director - Oceana) — OM-SYSTEM Smart PhotographyArticle
Interview with Vivek Handoo (Vice-President - Head of APAC/Managing Director - Oceana) — OM-SYSTEM
Oct 4, 2024
5 min readDigital Twins: How Big Is The Opportunity For Industrial Organisations? The European Business ReviewArticle
Digital Twins: How Big Is The Opportunity For Industrial Organisations?
Sep 20, 2018
4 min read‘The Boundary Of Simulation Is Far Wider Than What You Can Test’ Car IndiaArticle
‘The Boundary Of Simulation Is Far Wider Than What You Can Test’
Dec 6, 2019
2 min readAI, Digital Twins And IoT Facility ManagementArticle
AI, Digital Twins And IoT
Apr 11, 2018
4 min readAction Stations Facility ManagementArticle
Action Stations
Mar 28, 2019
If you are like me, getting into a lift doesn’t rate a second thought – except when something goes wrong. Consider these examples: • In 2010, a UK woman going about her normal day was crushed to death by a faulty lift at her gym.• The same year, the
3 min readSmart Industry PC Pro MagazineArticle
Smart Industry
Apr 6, 2023
2 min readTipa World Awards 2019 CameraArticle
Tipa World Awards 2019
May 5, 2019
19 min readFIVE LEADERSHIP LESSONS THAT WILL Help you Boost Productivity The European Business ReviewArticle
FIVE LEADERSHIP LESSONS THAT WILL Help you Boost Productivity
May 22, 2018
6 min readDigital Dash Business TodayArticle
Digital Dash
Oct 16, 2017
3 min readNabtesco And The Technologies Setting The Industry 4.0 Era In Motion Newsweek InternationalArticle
Nabtesco And The Technologies Setting The Industry 4.0 Era In Motion
Oct 16, 2020
With the emergence of Industry 4.0 technologies such as advanced robotics, automation, Big Data, IoT, and electronic vehicles, a new era of Monozukuri manufacturing has begun. Combining their industrial, technological and innovative prowess, Japanese
2 min readDear Reader ProfiArticle
Dear Reader
Feb 12, 2021
Editor, profi international Legend has it that the concept for profi international came about after a few beers had been sunk by Manfred Neunaber, the editor and driving force behind German profi, and Mick Roberts, who at the time was the machinery e
2 min readNew Gear N-Photo: the Nikon magazineArticle
New Gear
Sep 24, 2020
4 min readRINA Maxima: A Bold New Chapter Boat InternationalArticle
RINA Maxima: A Bold New Chapter
Sep 8, 2022
4 min readProfessor Newman On… Stacking And Optimisation Amateur PhotographerArticle
Professor Newman On… Stacking And Optimisation
Aug 10, 2024
In my last article, I wrote about the technical background to the new ‘partially stacked’ sensor in Nikon’s Z6III camera. The obvious question, which I didn’t answer in that article, is how does the stacking of different chips provide an advantage fo
2 min readScripting A Smart Growth Story Business TodayArticle
Scripting A Smart Growth Story
Aug 19, 2021
Choices are all around us. In the last 18 months, all of us have had to make choices beyond the ordinary. Personally, making choices and implementing them to revolutionise the future is a promising and endearing prospect. Going digital has gone from
4 min readDigital Trust Is On The Horizon The European Business ReviewArticle
Digital Trust Is On The Horizon
Mar 1, 2022
11 min readLeadership Forum: Investing in Disruption Rotman ManagementArticle
Leadership Forum: Investing in Disruption
Jan 1, 2019
10 min readThriving As An Ecosystem Partner The European Business ReviewArticle
Thriving As An Ecosystem Partner
Sep 30, 2022
Researching ecosystems that span industries from e-commerce and publishing to semiconductors and healthcare over the past decade, we found companies that have been successful for years by contributing to an ecosystem. Sometimes, by contributing as pa
10 min readAutodesk Maya 2020 3D WorldArticle
Autodesk Maya 2020
Mar 25, 2020
3 min read2020 tipa World Awards CameraArticle
2020 tipa World Awards
May 4, 2020
16 min readCOMPETITIVE ADVANTAGE THROUGH SOFTWARE: Contrasting Enterprises & Startups The European Business ReviewArticle
COMPETITIVE ADVANTAGE THROUGH SOFTWARE: Contrasting Enterprises & Startups
Feb 4, 2019
6 min readClick And Print Cyclist MagazineArticle
Click And Print
Oct 5, 2022
8 min readThe Digital Replica Business TodayArticle
The Digital Replica
May 27, 2022
6 min readHow To Profile A Printer N-Photo: the Nikon magazineArticle
How To Profile A Printer
Jul 30, 2020
2 min readRobo-marshal Racecar EngineeringArticle
Robo-marshal
May 3, 2019
8 min readSingularly Simrad Trade-A-BoatArticle
Singularly Simrad
Aug 11, 2021
5 min read03 The Magic Of Planet-scale Orchestration, The Intel Way HWM SingaporeArticle
03 The Magic Of Planet-scale Orchestration, The Intel Way
Oct 11, 2023
6 min readComputer Says Yes Racecar EngineeringArticle
Computer Says Yes
Dec 6, 2019
12 min readClick And Print Cyclist AustraliaArticle
Click And Print
Nov 30, 2022
7 min read
Reviews for Six Sigma for IT Management
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews