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    Resume of Mtzfam8

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    Mary Martinez has over 20 years of experience in business administration, medical assisting, and customer service roles. She has a strong work ethic and prides herself on meeting customer needs. Her resume highlights experience developing trainees and managing projects at Convergys, as well as medical assisting roles managing teams and surgical schedules. She has various certifications and skills in areas such as timekeeping systems, Microsoft Office, and medical terminology.

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    Resume of Mtzfam8

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    api-28816061
    40 views2 pages
    Mary Martinez has over 20 years of experience in business administration, medical assisting, and customer service roles. She has a strong work ethic and prides herself on meeting customer needs. Her resume highlights experience developing trainees and managing projects at Convergys, as well as medical assisting roles managing teams and surgical schedules. She has various certifications and skills in areas such as timekeeping systems, Microsoft Office, and medical terminology.

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    JobsWire Resume of mtzfam8

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    Jobswire.com Resume of mtzfam8

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    Mary Martinez has over 20 years of experience in business administration, medical assisting, and customer service roles. She has a strong work ethic and prides herself on meeting customer needs. Her resume highlights experience developing trainees and managing projects at Convergys, as well as medical assisting roles managing teams and surgical schedules. She has various certifications and skills in areas such as timekeeping systems, Microsoft Office, and medical terminology.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    40 views2 pages

    Resume of Mtzfam8

    Uploaded by

    api-28816061
    Mary Martinez has over 20 years of experience in business administration, medical assisting, and customer service roles. She has a strong work ethic and prides herself on meeting customer needs. Her resume highlights experience developing trainees and managing projects at Convergys, as well as medical assisting roles managing teams and surgical schedules. She has various certifications and skills in areas such as timekeeping systems, Microsoft Office, and medical terminology.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Mary Martinez

    5716 N. 38th St. Mc Allen, TX 78504


    (956) 776 – 1108
    [email protected]

    OBJECTIVE:
    I will contribute and lead projects, business and positions to obtain business goals within the business
    market. Making customer needs come first parallel with the needs of the company I will support
    with a true commitment to a strong work ethic.

    EDUCATION:
    • American InterContinental University Hoffman Estates, IL
    Associates of Arts in Business Administration

    San Antonio College of Medical and Dental Assistants


    Certified Medical Assistant 1995

    EMPLOYMENT:

    Convergys Pharr, TX
    Associate Trainer (09/2005 – 02/2010)
    • Develop and manage trainees to be efficient and intuitive thinkers in order to enable their
    problem solving skills and communication skills
    • Manage many projects and trainers in order to support training department and production
    partners
    • Report for the department attendance and adherence of employees in New Hire and Specialty
    training
    • Chosen by DirecTV to work in partnership with other trainers to give insight on revisions of
    the New Hire Training
    • Gather information from New Hire and Specialty classes while in training, in order to
    establish trends and areas of improvement from a quality stand point

    Convergys Administrative Assistant (09/2004 – 09/2005)


    • Managed all administrative duties in training department such as daily numbers, attrition
    trackers, RIO database password administrator, Class schedule, Room Schedule, Leadership
    Reports for the director, ordering of all supplies, and preparation for 10 trainers on a weekly
    basis
    • Served as Point of Contact in the absence of a manager
    • Approved WMS, entered LMS events for each class and audited time keeping punches for
    prevention of errors in the department
    • Supported and troubleshot of passwords for agents in multiple sites such as Pharr, Common
    Wealth, Alabang, Moore, Pocatello and Salt Lake City
    • Generated and updated reports for the Training department such as Graduation rates, Quality
    averages, and End of the Month reporting
    • Served as Attrition Manager for the training department

    Convergys Resolution Specialist (01/2002 – 09/2004)


    • Assisted customers on supervisor or escalated calls
    • Ensured customer received the best possible customer service experience and left the call
    with the perception that we value our customers and appreciate their business
    • Shared feedback and ideas on proven methods to resolve issues on the projects at hand

    Convergys Customer Service Representative (8/2001-1/2002)


    • Assisted customers on every call
    • Met all metrics and quality standards

    Women’s Diagnostic Center Mission, Texas


    Head Medical Assistant (12/1998 – 10/2000)
    • Filed billing claims and processed many appeals to insurance companies
    • Assisted Physician with in office surgical procedures and managed surgery approvals and
    schedules
    • Managed a team of three other assistants and assigned shift scheduling to provide equal
    coverage during clinical hours
    • Took on the position of Public Relations person in marketing and positioning the practice in
    positive finical opportunities

    Rio Grande Regional Hospital Women’s Clinic McAllen, TX


    Chief Medical Assistant (12 /1996 – 11/1998)
    • Handled the facility’s laboratory for specimen collection and processing
    • Assisted a team of Physicians with in-office surgical procedures
    • Managed surgery approvals and schedules
    • Supervised a team of two other assistants

    CERTIFICATIONS:
    • Certified Dialysis Technician
    • DirecTV Facilitator certification
    • Training 101 & Training with Impact
    • Registered and Licensed Medical Assistant
    • Business & Administration and or Medical Office Certification
    • Certified by Columbia Regional Hospital for Laboratory Testing and Training

    SKILLS:
    • Experienced with Time Keeping System, Learning Management System and Pivot Table
    • Knowledgeable in Windows ME, MS Word, MS Excel and Lotus
    • Familiar with 10- Key Calculator and 10 Line Switch Board
    • Hold high work standards and work ethics on all deliverables
    • Strong Communication skills, both written and verbal
    • Multitask oriented, efficient, and a problem solver
    • Fluent in Spanish Language
    • Ability to type 80 wpm
    • Extensive knowledge on medical terminology, surgical procedures, medication and insurance
    requirements

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