SVC Manual SF-76x Series PDF

Mono Laser MFP
SF-76x series
SF-760P / 761 /761P
SERVICE
MANUAL
Mono Laser MFP
Contents
1. Precautions
2. Product spec and feature
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1.
Precautions ...................................................................................................................................... 1 1
1.1.
Safety warning ........................................................................................................................ 1 1
1.2.
Caution for safety .................................................................................................................... 1 2
1.3.
2.
1.2.1.
Toxic material............................................................................................................. 1 2
1.2.2.
Electric shock and fire safety precautions ......................................................................... 1 2
1.2.3.
Handling precautions ................................................................................................... 1 3
1.2.4.
Assembly and Disassembly precautions ........................................................................... 1 3
1.2.5.
Disregarding this warning may cause bodily injury ............................................................ 1 4
ESD precautions ...................................................................................................................... 1 5
Product spec and feature ..................................................................................................................... 2 1

2.1.
Product Specification................................................................................................................ 2 1
2.1.1.
Product Overview........................................................................................................ 2 1
2.1.1.1.
General Print Engine...................................................................................... 2 1
2.1.1.2.
Copier......................................................................................................... 2 2
2.1.1.3.
Scan Specification ......................................................................................... 2 3
2.1.1.4.
Fax............................................................................................................. 2 4
2.1.1.5.
Controller and Software.................................................................................. 2 5
2.1.1.6.
Paper Handling ............................................................................................. 2 6
2.1.1.7.
Consumables ................................................................................................ 2 6
2.1.1.8.
Maintenance Parts ......................................................................................... 2 7
2.1.1.9.
Reliability and Service ................................................................................... 2 7
2.1.1.10. Environment ................................................................................................ 2 7

2.1.1.11. Accessories .................................................................................................. 2 8
2.1.2.
2.2.
System Overview..................................................................................................................... 2 10
2.2.1.
Front View ................................................................................................................. 2 10
2.2.2.
Rear View .................................................................................................................. 2 11
2.2.3.
Paper Path.................................................................................................................. 2 12
2.2.4.
System Layout ............................................................................................................ 2 13
2.2.5.
Model Comparison Table .............................................................................................. 2 9
2.2.4.1.
Feeding Part ................................................................................................. 2 15
2.2.4.2.
Transfer Roller ............................................................................................. 2 16
2.2.4.3.
Drive Unit ................................................................................................... 2 16
2.2.4.4.
Fuser Unit.................................................................................................... 2 17
2.2.4.5.
LSU (Laser Scanner Unit)............................................................................... 2 19
2.2.4.6.
Toner Cartridge............................................................................................. 2 20
Hardware configuration ................................................................................................ 2 21

2.2.5.1.
Main board .................................................................................................. 2 22
2.2.5.2.
OPE board ................................................................................................... 2 24

Copyright 1995-2011 SAMSUNG. All rights reserved.
Contents
2.2.6.
2.2.7.
3.
2.2.5.3.
Fax board .................................................................................................... 2 25
2.2.5.4.
SMPS/HVPS board ....................................................................................... 2 26
2.2.5.5.
Electrical Parts Location ................................................................................. 2 28
Engine F/W Contol Algorithm ....................................................................................... 2 30

2.2.6.1.
Feeding ....................................................................................................... 2 30
2.2.6.2.
Transfer....................................................................................................... 2 30
2.2.6.3.
Fusing......................................................................................................... 2 31
2.2.6.4.
LSU............................................................................................................ 2 31
Software Descriptions .................................................................................................. 2 32

2.2.7.1.
Software system overview .............................................................................. 2 32
2.2.7.2.
Architecture ................................................................................................. 2 32
Disassembly and Reassembly .............................................................................................................. 3 1

3.1.
Precautions when replacing parts ................................................................................................ 3 1

3.1.1.
Precautions when assembling and disassembling ............................................................... 3 1
3.1.2.
Preautions when handling PBA ...................................................................................... 3 1
3.1.3.
Releasing Plastic Latches .............................................................................................. 3 2
3.2.
Screws used in the printer.......................................................................................................... 3 3
3.3.
Replacing the Main SVC parts ................................................................................................... 3 4

3.3.1.
ADF Frame ................................................................................................................ 3 4
3.3.2.
Stacker ...................................................................................................................... 3 6
3.3.3.
White roller ................................................................................................................ 3 6
3.3.4.
OPE board ................................................................................................................. 3 7
3.3.5.
ADF roller ................................................................................................................. 3 8
3.3.6.
CIS unit ..................................................................................................................... 3 9
3.3.7.
Main board................................................................................................................. 3 9
3.3.8.
Fax board................................................................................................................... 3 10
3.3.9.
Left Cover.................................................................................................................. 3 10
3.3.10. Front cover................................................................................................................. 3 11

3.3.11. Middle cover .............................................................................................................. 3 12
3.3.12. Rear cover.................................................................................................................. 3 13
3.3.13. SMPS/HVPS board...................................................................................................... 3 13
3.3.14. Fuser unit................................................................................................................... 3 14
3.3.15. Drive Unit.................................................................................................................. 3 14
3.3.16. LSU.......................................................................................................................... 3 15
3.3.17. Feed Sensor PBA ........................................................................................................ 3 16
3.3.18. Pick up roller .............................................................................................................. 3 16
3.3.19. Motor........................................................................................................................ 3 17
3.3.20. Transfer roller............................................................................................................. 3 18
4.
Alignment and Troubleshooting ........................................................................................................... 4 1

4.1.
Alignment and Adjustments....................................................................................................... 4 1
ii
Contents
4.2.
4.1.1.
Control Panel.............................................................................................................. 4 1
4.1.2.
Understanding the status LED........................................................................................ 4 3
4.1.3.
JAM removal.............................................................................................................. 4 4
4.1.4.
Useful menu item for service ......................................................................................... 4 7
4.1.5.
Periodic Defective Image .............................................................................................. 4 8
4.1.6.
Useful management tools .............................................................................................. 4 9

4.1.6.1.
Using Samsung Easy Printer Manager (Windows and Macintosh only) .................... 4 9
4.1.6.2.
Using Samsung Printer Status (Windows only) ................................................... 4 11
4.1.6.3.
Using Smart Panel (Linux only) ....................................................................... 4 12
4.1.7.
Updating Firmware ...................................................................................................... 4 13
4.1.8.
Tech mode ................................................................................................................. 4 14
Troubleshooting ...................................................................................................................... 4 18
4.2.1.
Procedure of checking the symptoms............................................................................... 4 18

4.2.1.1.
5.
6.
iii
Basic Check List ........................................................................................... 4 19
4.2.2.
Error Code and Troubleshooting..................................................................................... 4 20
4.2.3.
Image quality problem.................................................................................................. 4 27
4.2.4.
Other errors ................................................................................................................ 4 32
System Diagram................................................................................................................................ 5 1
5.1.
Block Diagram ........................................................................................................................ 5 1
5.2.
Connection Diagram................................................................................................................. 5 2
Reference Information........................................................................................................................ 6 1
6.1.
Tool for Troubleshooting ........................................................................................................... 6 1
6.2.
Glossary................................................................................................................................. 6 2
6.3.
The Sample Pattern for the Test .................................................................................................. 6 8
6.4.
Selecting a location .................................................................................................................. 6 9
1. Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
1.1. Safety warning

1) Only to be serviced by a factory trained service technician.
High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.
There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for
Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.
Wavelength: Max. 800 nm (785 -10/+15)
Beam divergence
Paraller: Max. 13 degrees (10 -4/+3)
Perpendicular: Max. 35 degrees (31 -6/+4)
Maximum power of energy output: 12 mW

WARNING
Never operate or service the product with the protective cover removed from Laser/Scanner assembly. The reflected
beam, although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock,
and personal injury.
1-1
1. Precautions
1.2. Caution for safety
1.2.1. Toxic material

This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2. Electric shock and fire safety precautions

Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13)
1-2
When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.
1. Precautions
1.2.3. Handling precautions

The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
1.2.4. Assembly and Disassembly precautions

1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum
The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.
1-3
1. Precautions
1.2.5. Disregarding this warning may cause bodily injury

1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.
2) Do not put fingers or hair into the rotating parts.
When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.
Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.
1-4
1. Precautions
1.3. ESD precautions

Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
Electrostatically Sensitive (ES) Devices or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.
1-5

2.1. Product Specification
2.1.1. Product Overview
1) Speed
Up to 20 ppm in A4 (21 ppm in Letter)
2) Printing Resolution
Up to 600 x 600 dpi
3) Processor
433 MHz
4) Printer Language Emulation
SPL
5) Memory
64 MB
6) Interface
High speed USB 2.0
7) Toner cartridge
Initial : 0.7 K
Sales : 1.5K
2.1.1.1. General Print Engine

Item
Engine Speed
Warmup time
FPOT
Resolution
2-1
Specification
Simplex
Duplex
Manual Duplex
From Sleep
Less than 30 seconds
From Ready
Less than 8.5 seconds
From Sleep
Less than 15.5 seconds

Up to 1,200 x 1,200 dpi effective output
2.1.1.2. Copier
Item
Specification
Copy Speed
Simplex to Simplex
FCOT (B&W)
From Ready
Less than 14 seconds (from platen)
Copy Resolution
Text
Scan : 600 x 300 dpi , Printing : 600 x 600 dpi @ ADF
Text/Photo
Photo
Original Type
Factory Default
Text/Photo
Max. Original
size
ADF
Legal (8.5" x 14")
Multi Copy
1~99
Automatic Paper Selection
No
Manual Paper Selection
No
Duplex Copy
No
Darkness Control
11 Levels
Reduce & Enlarge
25% to 400%
Basic Copy
2-2
2.1.1.3. Scan Specification

Item
Specification
Scan Method
Color CIS
Compatibility
TWAIN, WIA
Scan Speed
Linearity, Halftone
15 sec on ADF @ 300 dpi
Gray
26 sec on ADF @ 300 dpi
Color
Resolution
Scan Size
Scan Depth
2-3
256 Color 300 dpi : 70 sec on ADF
True Color 300 dpi : 70 sec on ADF
Optical
600 x 600 dpi
Enhanced
4,800 x 4,800 dpi
Max. Document Width
Max. 216 mm (8.5")
Effective Scan Width
Max. 208 mm (8.2")
Max. Document Length
356 mm (14")
Effective Scan Length
348 mm (13.7")
Color
Internal: 16 bit x 3, External : 8 bit x 3
Mono
1 bit for Lineart & Halftone
8 bits for Gray scale
2.1.1.4. Fax
Item
Specification
Compatibility
ITU-T G3, ECM
Communication System
PSTN/PABX
Modem Speed
33.6 Kbps
TX Speed
Approx. 3 sec (Mono/Standard/ECM-MMR, @ ITU-T G3 No.1 )
Compression
MH/ MR/ MMR/ JBIG/ JPEG (Tx Only)
Color Fax
Yes (Tx only)
ECM
Yes
Resolution
(Mono)
Telephone
Features
Std
203 x 98 dpi
Fine
203 x 196 dpi
S.Fine
300 x 300 dpi
Handset
Yes (China Only)
On hook Dial
Yes
Search
Yes (Phone Book)
Speed Dial
200 locations
Group Dial
100 Groups
TAD I/F
Yes
Tone/Pulse
Yes
Pause
Yes
Auto Redial
Yes
Last Number Redial
Yes
Caller ID
Yes
External Phone Interface
Yes
2-4
2.1.1.5. Controller and Software

Item
Specification
Processor
433 MHz
Memory
Std.
64 MB
Max.
64 MB
Printer Languages
SPL
Fonts
Windows Fonts
Default Driver
SPL
Install
SPL
Windows 2000/ XP(32/64bits)/ Vista(32/64bits)/ 2003
Server(32/64bits)/ 2008 Server(32/64bits)/ 7(32/64bits)/ 2008
Server R2(64bits)
Linux
Supporting OS
Print Driver
RedHat Enterprise Linux WS 4, 5 (32/64 bit)
Fedora 5, 6, 7, 8, 9, 10, 11, 12, 13 (32/64 bit)
SuSE Linux 10.1 (32 bit)
OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2 (32/64 bit)
Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit)
Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10,

10.04 (32/64 bit)
SuSE Linux Enterprise Desktop 10, 11 (32/64 bit)
Debian 4.0, 5.0 (32/64 bit)
Mac OS X 10.4 ~ 10.7

WHQL

Server R2(64bits)
Compatibility

Server R2(64bits)
TWAIN
Yes
WIA
Yes
Server R2(64bits)
Linux
Scan Driver
Supporting OS
RedHat Enterprise Linux WS 4, 5 (32/64 bit)
Fedora 5, 6, 7, 8, 9, 10, 11, 12, 13 (32/64 bit)
SuSE Linux 10.1 (32 bit)
OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2 (32/64 bit)
Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit)
Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10,

10.04 (32/64 bit)
SuSE Linux Enterprise Desktop 10, 11 (32/64 bit)
Debian 4.0, 5.0 (32/64 bit)
Mac OS X 10.4 ~ 10.7
2-5
Item
Specification
Wired Network
N/A
Wireless Network
N/A
Application
Interface
Samsung Easy Printer

Manager
Yes
Parallel
N/A
USB
High speed USB 2.0
2.1.1.6. Paper Handling
Item
Specification
Standard Capacity
150-sheet Multi Purpose Tray @ 80 g/m
Max. Capacity
150-sheet @ 80 g/m
Printing
Max. Size
216 x 356 mm (8.5" x 14.02")
Min. Size
76 x 183 mm (3.0" x 7.2")
Standard Cassette Tray
N/A
Capacity
Multi-purpose Tray
(Bin type)
Plain Paper : 150 sheets @ 80 g/m
Envelop : 1 sheet @ 80 g/m
Media sizes
A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5,
Envelope(Monarch, No.10, DL, C5), Custom
Media type
Plain ,Thin, Cotton, Recycled, Archive, Colored, Pre-Printed, Label, Bond,

Thick, Envelopes, Cardstock
Media weight
16~43 lb (60 to 163 g/m)
Sensing
N/A
Optional Cassette Tray
N/A
Capacity
Face-Down : 100 sheets @ 80 g/m
Output Full sensing
N/A
Duplex
Supporting
N/A
Printable Area
Non-Printable Area
3 mm (0.12") from edge (Top, Bottom, Left, Right)
Output Stacking
2.1.1.7. Consumables
Item
Toner Cartridge
Specification
Part name
Average yield
MLT-D101S
Average Cartridge Yield 1,500 standard pages

(Ships with 700 pages Starter Toner Cartridge)
NOTE
Declared yield value in accordance with ISO/IEC 19752.
2-6
NOTE
Depending on the options, percentage of image area, and job mode used, the toner cartridges lifespan may differ.
2.1.1.8. Maintenance Parts

Item
Part Code
Fuser Unit
Life*
JC9101075A (220V)
JC9101074A (110V)
30,000 Pages
Transfer Roller
JC6602709A
30,000 Pages
Pick-Up Roller Assy
JC9300525A
30,000 Pages
Friction Pad
JC9300522A
30,000 Pages
ADF Feed roller
JB97-01620A
20,000 Pages
ADF Rubber pad
JB73-00100A
20,000 Pages
White roller
JB97-01207A
30,000 Pages
NOTE
* It will be affected by the operating system used, computing performance, application software, connecting method, media,
media size and job complexity.
2.1.1.9. Reliability and Service

Items
Specification
Printing Volume (SET AMPV)
75 sheets/month
MPBF
20,000 sheets
MTTR
30 min.
SET Life Cycle
30,000 sheets or 5 years (whichever comes first)
2.1.1.10. Environment
Item
Specification
Dimension (W x D x H)
Machine (not included

handset)
362 x 260 x 280 mm (14.25 x 10.24 x 11.02 inches)
Weight
Machine with consumables
6.4 Kg
Ready mode
26 dB (A)
Print mode
Less than 50 dB (A)
Copy mode
Less than 51 dB (A)
Scan mode
Less than 51 dB (A)
Temperature
Operation
10 ~ 32 C (50 ~ 90 F)
Humidity
Operation
20 ~ 80% RH
110 volt models
AC 110 - 127 V
220 volt models
AC 220 - 240 V
Noise Level *
Power rating **
2-7
Item
Power Consumption
Specification
Average operating mode
Less than 310 W
Ready mode
Less than 30 W
Power save mode
Less than 3.5 W
Power off mode
Less than 0.45 W (0.1 W ***)
* Sound Pressure Level, ISO 7779. Configuration tested: basic machine installation, A4 paper, simplex printing.
** See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A) for your machine.
*** For the machine that has a power switch.
2.1.1.11. Accessories
Image
Item
Remark
Power cord
Quick installation guide
Software CD
The software CD contains the printer drivers and software

applications.
Misc. accessories
Miscellaneous accessories included with your machine may

vary by country of purchase and specific model.
Handset
2-8
2.1.2. Model Comparison Table

Samsung
Samsung
HP
SF-760P
SF-650P
M1212nf
20 ppm
18 ppm
18 ppm
less than 8.5 sec
less than 9 sec
less than 8.5 sec
Processor
433 MHz
66 MHz
400 MHz
Memory
64 MB
16 MB
64 MB
Emulation
GDI
GDI
GDI
Image
Speed (A4)
FPOT
(from ready)
Paper
Input
150 Bin
250 CST
150 Bin
Capacity
Output
100 sheet
50 sheet
100 sheet
Noise
50 dBA
49 dBA
51 dBA
Toner Cartridge
1.5K (0.7K)
1.5K/2,5K (1K)
1.6K (0.7K)
2-9
2.2. System Overview

This chapter describes the functions and operating principal of the main component.
2.2.1. Front View

NOTE
This illustration may differ from your machine depending on your model. There are various types of machine.
Some features and optional goods may not be available depending on model or country.
11
11
12
13
12
14
15
10
13
14
7
6
Document feeder width guides
One-touch dial
Document feeder input tray
10
Control panel
Document feeder
11
Top cover
Paper width guides
12
Inner cover
Tray
13
Toner cartridge
Output tray
14
Handset
Output support
15
Scan unit
Document feeder output tray
2-10
2.2.2. Rear View

NOTE
This illustration may differ from your machine depending on your model. There are various types of machine.
Some features and optional goods may not be available depending on model or country.
1
2
2-11
Extension telephone socket (EXT)
Telephone line socket (Line)
USB
Power receptacle
2.2.3. Paper Path

The following diagram displays the path the paper follows during the printing process.
[ADF]
[Engine]
2-12
2.2.4. System Layout

This model consists of the ADF parts, engine parts, hardware parts, firmware. The engine parts consists of the mechanical
parts comprising Frame, Toner Cartridge, Drive Unit, Transfer roller, Pick up unit, Fuser, Bin-tray. The hardware parts
consists of the main board, SMPS/HVPS board, OPE board, PC interface.
Pinch roller
White roller
OPE
Scan sensor lever
Doc sensor lever
Guide-Doc L,R
2-13
ADF upper frame
Rear stacker
ADF lower frame
10
ADF roller
11
CIS unit
12
Exit roller
18
Feed roller
13
ADF stacker TX
19
Pick up roller
14
Exit roller1
20
Plate-Bottom
15
Fuser unit
21
LSU
16
Toner cartridge
17
Transfer roller
2-14
2.2.4.1. Feeding Part

It is consists of a bin-type tray, pick-up roller, friction pad and parts related to paper feed initialization.
1) Input Tray
This model has a bin-type tray.
It takes a center loading method and applies friction pad separating method.
The side guide can be adjusted for various types of papers from A6 to legal size paper. It has a paper detecting function,
paper arranging function.
1 Paper width guide

2 Tray
2) Pick-up roller
It has functions such as a paper pickup function, driving control function, paper feeding function, and removing electronic
static function. Pick up roller is driven by clutch.
2-15
2.2.4.2. Transfer Roller

The transfer roller delivers the toner of the OPC drum to the paper.
Life Span : Print over 30,000 sheets (in 15~30C)
2.2.4.3. Drive Unit

In SF-760 series, the driving device consists of OPC, Pick- up, Feed, Fuser, Gear- Train connected with Mounting member.
A step motor for driving is assembled to the left frame.
Driving Frequency: Step Motor 810 PPS (1013 rpm)

It is a power delivery unit by gearing: Step Motor Pick-up/ Feeder/ OPC/ Fuser/ Exit
2-16
2.2.4.4. Fuser Unit

This unit consists of Heat Roller, a Thermostat, and Thermistor, etc. It fuses the toner that was transferred by the transfer
roller onto the paper, by applying heat and pressure to complete fusing process.
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent overheating.
Thermostat Type : Non- Contact type Thermostat
Control Temperature : 195C 5C
2) Thermistor
It is a temperature detecting sensor.
Temperature Resistance : 7 k(180C)
3) Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon. When a
paper passes between a heat roller and a pressure roller, toner adheres to the surface of a paper and is permanently fused.
5) Halogen Lamp
2-17
Voltage : 120 V (115 5 %) / 220 V : 230 5 %
Capacity : 850 Watt 25 W
6) Items for safety
Protecting device for overheating

-
1st protection device: Hardware cuts off when overheated
2nd protection device: Software cuts off when overheated
3rd protection device: Thermostat cuts off main power.
Safety device
-
A fuser power is cut off when a front cover is opened.
Maintain a temperature of fuser covers surface under 80C for user, and attach a caution label at where
customer can see easily when customer open a rear cover.
2-18
2.2.4.5. LSU (Laser Scanner Unit)

It is the core part of the LBP (Laser Beam Printer) which switches from the video data received to the controller to the
electrostatic latent image on the OPC drum by controlling laser beam, exposing OPC drum, and turning principle of polygon
mirror. The OPC drum is turned with the paper feeding speed. The HSYNC signal is created when the laser beam from LSU
reaches the end of the polygon mirror, and the signal is sent to the controller. The controller detects the HSYNC signal to
adjust the vertical line of the image on paper. In other words, after the HSYNC signal is detected, the image data is sent to
the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning.
2-19
2.2.4.6. Toner Cartridge

By using the electronic photo process, it creates a visual image. In the toner cartridge, the OPC unit and the developing
unit are in a body. The OPC unit has OPC drum and charging roller, and the developing unit has toner, supply roller,
developing roller, and blade.
Developing Method : Non magnetic single component non-contacting method

Toner : Non magnetic single component pulverized type toner
The life span of toner (ISO 19752 pattern / A4 standard)
- Initial toner : 0.7 K
- Sales toner : 1.5K
OPC Cleaning : Collect the toner by using cleaning blade
Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade
Classifying device for toner cartridge: ID is classified by CRUM
2-20
2.2.5. Hardware configuration

The SF760 series Electrical Circuit System consists of the following:
Main board (System board)

OPE board
HVPS/SMPS board
Fax board
Diagram of SF760 series Electrical Circuit
S P E AKE R
Ha n d s e t
(3 4 2 1 F H / 7 6 0 P O n ly)
OP E
2 Lin e LC D
LS U
MAIN
C o n t ro lle r
S MPS & HVP S

TO P C o ve r
Mic ro S witc h
F AX
O P E MIC O M
S TM8 S 1 0 3
8P
16P
30P
MO DE M
C O NE XE NT
3 .3 V
+2 4 V
DDR 2 S DR AM
2 4 VS
3 .3 V
NT5 TU3 2 M1 6 C G -3 C
64MB
AF E
LAF E 1 0 0 1
24V
S E R IAL F la s h
(O S )
W2 5 Q 6 4
8 MB
DE V
F US E R C o n tro l
R e la y C o n tro l
HVP S C o n tro l
MHV
S u p p ly
INLET
F US E R
C O NTR O L
THV
12P
C h o ru s 3 _ Ne xt
C o re : 5 3 3 MHz
S YS TE M : 1 5 0 MHz
DDR : 3 0 0 MHz
AR M1 1 7 6
S C AN MO TO R DR IVE R
A4 9 8 4 S LP TR
EEP ROM
M2 4 5 1 2 X 1 E A
6 4 KB
OP C
12
11
10
9
8
7
6
5
4
3
2
1
C IS M
4P
4
3
2
1
M
T
S TE P
S E R IAL F la s h
(F AX B/U)
W2 5 Q 6 4
8 MB
S
D
DR UM
2P
US B
C LK
C
R
U
M
US B De vic e
E n g in e MO TO R DR IVE R
A4 9 8 4 S LP TR
MC LK
C lo c k G e n e ra to r
AS M3 P 2 8 6 3 A
MC LK
4P
T
DE VE LO P E R Un it
THE R MIS TO R
4P
2P
5P
3P
Th e rm is to r 1
5
4
3
2
1
1
2
3
4
Th e rm o S ta t
F US E R Un it
MT
S OL
S TE P
P ic kUp
C lu tc h
Ma in
Mo to r
Fe e d
S e ns or
Wid th
S e ns or
SF-760 series has a system board of integrated engine controller and video controller.
The engine controller controls all modules required to print, that is, LSU, HVPS/SMPS, Fuser, Motor etc. It communicates
with the video control block inside CPU for printing. And it has the interface for all video sync signal to print out
the video data.
The video controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data.
The main board is adopted 433 MHz C3N CPU that is integrated with engine controller, video controller, SDRAM, Flash
ROM. It uses SDRAM and Flash ROM inside the ASIC chip.
2-21
2.2.5.1. Main board

Chorus3Next(C3N) chip is adopted as the main processor. Its process speed is 433 MHz. It is integrated engine controller,
video controller, scan controller.
DDR2 64MB is adopted for high speed data processing. Boot has 8 MB SPI + 8 MB SPI.
[Main board diagram]
2-22
[Main board image]
Connection
1
LSU connector
CRUM connector
OPE connector
Engine Motor connector
SMPS/HVPS interface connector
Fax board interface connector
Sensor connector
Pick up connector
USB device connector
10
CIS interface connector
11
Fuser thermistor interface connector
12
Scan motor connector
Information
- Part code : JC9202465A
- Part name : PBA-MAN
2-23
2.2.5.2. OPE board

The OPE Controller is composed of an OPE MICOM(STM8SP103K3MAFTR), Satus LED, Mode LED, Animation
LED, Power LED, WPS LED, 16x2 Line LCD. OPE communicates with main controller via UART. The power LED
is controlled by the main board.
OPE board diagram
OPE board image
Information
- Part code : JC9202416A
- Part name : PBA-OPE
Connection
1
Interface connector to main board
2-24
2.2.5.3. Fax board

Fax board controls the fax sending and receiving. The Connexant DAA (Data Access Arrangement) solution is applied to
this board. It consists of three chip solutions : CX82500(SFM336), CX20493(LSD), CX20437(Codec)
Information
- Part Code : JC9201746D/E
- Part Name : PBA-LIU
Connection
2-25
Interface connector to main controller
Speaker interface
2.2.5.4. SMPS/HVPS board

SF-760 series has a power board of integrated SMPS and HVPS.
The SMPS (Switching Mode Power Supply) Board supplies electric power to the Main Board and other boards through a
Main Controller. The voltage provided includes +24V from a 110V/220V power input.
The HVPS board generates high-voltage channels which includes MHV, DEV DC, DEV AC, SUPPLY, THV.
[SMPS/HVPS board image]
Specification
- General Input / Output Voltage
- AC 110V (110V ~ 127V)
- AC 220V (220V ~ 240V)
- Input Current : 8.0A (110V) / 6.3A (220V)
- Output Power: 43.2W
DC 24V : 43.2W
Information
110V
220V
Part Code
JC4400208A
JC4400209A
PBA name
SMPS/HVPS V1
SMPS/HVPS V2
Connection
1
Main Board interface connector
AC_Inlet
COVER OPEN/CLOSE Switch
FUSER_AC Output
2-26
Input / Output connector

AC Output Connector( CN1 )
Pin Assign
Pin No.
AC_L
AC_N
Description
AC Output for Heater Controller
DC Output Connector (CN2)
2-27
PIN NO
PIN ASSIGN
Description
THV_READ
HVPS
PWM_MHV
HVPS
nTHV_EN
HVPS
PWM_DEV_DC
HVPS
+3.3V OPEN
COVER ON,
OFF DETECT
PWM_DEV_AC
HVPS
+3.3V
COVER ON,
OFF DETECT
nDEV_EN
HVPS
PWM_THV
HVPS
10
VPP_DEV_AC
HVPS
11
GND
Common
Ground
12
+24VS1
Relay, Fuser
13
GND
Common
Ground
14
GND
Common
Ground
15
+24V
SMPS
16
RELAY_ON
AC RELAY
ON (ACTIVE
HIGH)
17
+24V
SMPS
18
GND
Common
Ground
19
+24V
SMPS
20
FUSER_ON
FUSER_ON
(ACTIVE
HIGH)
2.2.5.5. Electrical Parts Location

1) Sensors
No.
Description
Controller
Function
S1
Photo interrupter (DOC sensor)
OPE board
Paper detection
S2
Photo interrupter (Scan sensor)
OPE board
Paper detection
S3
Photo interrupter (Hook sensor)
PBA Hook
Handset detection
S4
Photo interrupter (Feed sensor)
PBA sensor
Paper detection
S5
Photo interrupter (Width sensor)
PBA sensor
Paper detection
S6
Switch Front cover
SMPS/HVPS board
Cover Open detection
2-28
2) Motor, Clutch
No.
Description
ADF motor
Speaker
Main motor
Pick up Clutch
2-29
2.2.6. Engine F/W Contol Algorithm

2.2.6.1. Feeding
If feeding from a tray, the drive of the pickup roller is controlled by controlling the clutch. The on/off of the clutch is
controlled by controlling the general output port or the external output port. While paper moves, occurrence of Jam
is judged as below.
Item
Description
JAM 0
After picking up, paper does not reach the Feed Sensor within a predetermined time.
or
After picking up, if the feed sensor is not on, re-pick up will be initiated. After re-picking up, if the
feed sensor is not on after certain time, it is JAM 0
Even though the paper reaches to the feed sensor, the feed sensor does not detect the lead edge of
the paper.
After the leading edge of the paper passes the feed sensor, the trailing edge of the paper does not clear
the sensor the feed sensor after predetermined period of time.
Paper Empty
JAM 1
2.2.6.2. Transfer
The charging voltage, developing voltage and the transfer voltage are controlled by PWM (Pulse Width Modulation). The
each output voltage is changeable due to the PWM duty. The transfer voltage admitted when the paper passes the transfer
roller is decided by environment conditions. The resistance value of the transfer roller is changed due to the surrounding
environment or the environment of the set, and the voltage value, which changes due to the environment, is changed through
the AD converter. The voltage value for impressing to the transfer roller is decided by the changed value.
2-30
2.2.6.3. Fusing
The temperature change of the heat rollers surface is changed to the resistance value through the use of a thermistor. The
Main Board uses the resistance value of the Thermistor and converts it to a voltage value through the use of an AD
converter, the temperature is decided based on the voltage value read. The AC power is controlled by comparing the target
temperature to the value from the thermistor. If the value from the thermistor is out of controlling range while controlling
the fusing, the error stated in the below table occurs.
Open Heat Error

When the engine operates the warm-up process, if the temperature of the fixing unit is not higher than a specified
temperature within a predetermined time, the engine defines Open Heat Error. When this error is detected, the engine
stops all functions and keeps the error state. Also, the engine informs the error status of the main system, so it can take
appropriate action; and then the error message is displayed at LCD window or LED informing the error status of the user.
Low Heat Error

When the engine is at stand-by, printing or warm-up mode, if the temperature of the fixing unit is lower than the
specified temperature at each state and the lower temperature state is maintained during the specified time, the engine
defines Low Heat Error. When this error is detected, the engine stops all functions and keeps it at the error state. Also,
the engine informs the error status of the main system, so it can take appropriate action; and then the error message
is displayed at LCD window or LED informing the error status of the user.
Over Heat Error

For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature
state is detected for a specific duration, then the engine defines Over Heat Error. When this error is detected, the engine
stops all functions and keeps it at the error state. Also, the engine informs the error status of the main system, so it
can take appropriate action; and then the error message is displayed at LCD window or LED informing the error
status of the user.
2.2.6.4. LSU
LSU receives the image data from PVC or HPVC and make the latent image on OPC surface. It uses the single beam,
LD. The errors related to LSU are as follows:
By Lready
When the printing is started, the engine drives the polygon motor of LSU. After the specified time is elapsed, if the
motor is not in a ready status, the engine detects the error that the polygon motor is not in a ready status. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and the error message is displayed at LCD window or LED informing the error status of the user.
By Hsync
When the polygon motor is ready, the LSU sends out the signal called Hsync and used to synchronize with each image
line. So, if the engine does not detect consecutively the signal for a fixed time, it defines the Hsync Error. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and then the error message is displayed at LCD window or LED informing the error status of the user. LSU
Error Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine
mode is changed to recovery mode and the engine informs the main system of the engine mode. The engine rechecks
the LSU error, if the error does not reoccur printing is resumed.
2-31
2.2.7. Software Descriptions
2.2.7.1. Software system overview

The software system of this model is constructed with
Host Software part that the application software operated in Window and Web Environment
Firmware parts that is a Embedded software controls printing job.
2.2.7.2. Architecture
P rin ter /MFP
HOS T
S o ftware
Driver
Web -b as ed
Ap p licatio n
Firm ware
S tan d -alo n e
Ap p licatio n
Ap p licatio n
(Em u latio n )
Kern el
Host Software is made up of

1) Graphic User Interface offers the various editing functions to user in Host.
2) Driver translates the received document to a Printing Command language which printer can understand and transfers
data to spooler.
3) Stand-alone Application offers the various printing application such as Easy Printer Manager, Printer Status in Window
system.
Firmware is made up of
1) Application (Emulation) that is a interpreter translates data received from Host to a printing language (GDI) to be able to
make the user to take same output as originally one what composed in Host.
2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine
system.
2-32

3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature
rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and firfe.
Damaged cables could lead to electric shock or unit malfunction.
3.1.2. Preautions when handling PBA

Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
Precautions when moving and storing PBA

1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.
Precautions when replacing PBA

1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals or other electronic parts when handling insulated parts.
Precautions when checking PBA

1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing, screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.
3-1
3.1.3. Releasing Plastic Latches

Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.
3-2
3.2. Screws used in the printer

The screws listed in the table below are used in this printer. Please ensure that, when you disassemble the printer, you keep
a note of which screw is used for which part and that, when reassembling the printer, the correct screws are used in the
appropriate places.
Part Code
6003-000196
6003-000269
Location
FRAME
Description
Qty
SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A
20
SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-
13
6006-001078
FUSER
SCREW-TAPTYPE;PH,+,WSP,B,M3,L10,ZPC(WHT),SWRCH18A
6003-000269
FUSER-LOWER
SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-
SCREW-TAPTYPE;PH,+,-,B,M2.6,L6,ZPC(WHT),SWRCH18A,-
6003-000196
6003-000282
6003-000269
6003-000282
6002-000308
6003-000269
FUSER-UPPER
FRAME MAIN-LEFT
FRAME
MAIN-RIGHT
6003-000269
FRAME
MAIN-MIDDLE
6003-000282
LSU
6003-000269
FRAME-FEED IDLE
6003-000196
COVER-MIDDLE
6003-000196
ADF FRAME-MAIN
6003-000196
ADF
FRAME-LOWER
6003-000269
DRIVE ADF
6003-000196
ADF FRAME-OPE
6003-000282
ADF FRAME-OPE
LOWER
6003-000196
ADF FRAME-OPE
UPPER
6003-000196
CRADLE
10
12
6003-000196
6003-000269
3-3
MAINLINE
3.3. Replacing the Main SVC parts

3.3.1. ADF Frame
1. Remove the handset and cradle.
3. Open the ADF Frame. Release both stoppers from the

ADF Frame.
2. Unplug the curl cord.
4. Remove the right cover.
3-4
5. Remove 1 screw for the ground wire.
7. Lift and release the ADF Frame.
6. Unplug the connectors connecting ADF Frame.
3-5
3.3.2. Stacker
1. Release the front stacker.
2. Pull up and release the rear stacker.
3.3.3. White roller

1. Open the OPE unit. Pull up the right lever. And release
the white roller.
3-6
3.3.4. OPE board

1. Release the linker from the left of the OPE unit.
4. Remove the OPE upper cover.
2. Release the left of the OPE unit from ADF frame.
5. Unplug the connector. Remove 2 screws. And release

the OPE board.
3. Remove 2 screws.
3-7
3.3.5. ADF roller

1. Push and release the hook of the ADF top cover.
3. Release the ADF frame upper after removing 4 screws.
Left
Ho o k
4. Remove 2 screws securing the ADF drive unit.
Rig h t
2. Release the ADF top cover.

5. Pull the roller-exit to the right. Release the ADF roller.
2
1
3-8
3.3.6. CIS unit

1. Release the CIS unit.
3.3.7. Main board

3-9
2. Unplug all connectors on main board. Remove 4

screws. And release the main board.
3.3.8. Fax board

2. Unplug all connectors on fax board. Remove 4 screws.

And release the fax board with its cover.
3.3.9. Left Cover

1. Remove the left cover.
3-10
3.3.10. Front cover

1. Remove the cover-cassette.
3. Release the front cover after removing 2 screws.
2. Remove 2 screws.
3-11
3.3.11. Middle cover

1. Remove the main board and fax board.
4. Remove the cover-open.
2. Release the shield-controller after removing 4 screws.
5. Remove 2 screws.
3. Release both jam levers from the jam cover.
6. Lift up and release the middle cover.
3-12
3.3.12. Rear cover

1. Release the rear cover after removing 4 screws.
3.3.13. SMPS/HVPS board

1. Remove the SHEET-MAIN PCB.
3. Unplug the fuser connector. Release the SMPS/HVPS

board after removing 8 screws.
S HEET-MAIN P CB
2. Remove the SMPS cover after removing 2 screws.
3-13
3.3.14. Fuser unit

1. Unplug the fuser connector.
2. Release the fuser unit after removing 3 screws.
3.3.15. Drive Unit

1. Release the Drive Unit after removing 4 screws.
3-14
3.3.16. LSU
1. Remove the ADF frame and all covers.
2. Remove 2 screws securing the LSU cover.
4. Unplug 2 flat cables. Remove 3 screws. And release

the LSU.
3. Remove 2 screws securing the LSU cover. Unplug the

motor connector. And release the LSU cover.
3-15
3.3.17. Feed Sensor PBA

1. Remove the rear cover. (Refer to 3.3.12)
2. Unplug the connector after releasing the Feed Sensor

PBA.
3.3.18. Pick up roller

1. Remove 2 screws from the bottom.
2. Release the pick up roller.
3-16
3.3.19. Motor
1. Release the left frame after removing 6 screws.
3-17
2. Release the motor after removing 2 screws.
3.3.20. Transfer roller

1. Remove the toner cartridge, handset, and cradle.
5. Release the rear cover after removing 4 screws.
2. Remove the right cover. (refer to 3.3.1)
3. Release both stoppers from ADF Frame. Unplug the

connectors connecting ADF Frame. And release the
ADF Frame. (refer to 3.3.1)
6. Push the Bush-TR from the rear and remove the

Transfer roller from the front.
7. When reassembling it, push the bush-TR in two

direction like below picture.
4. Remove 2 screws from the top of the middle cover.
3-18

4.1. Alignment and Adjustments
This chapter describes the main functions for service, such as the product maintenance method, the test output related to
maintenance and repair, Jam removing method, and so on.
4.1.1. Control Panel

22
Address Book
Allows you to store frequently used fax numbers or search for stored fax
numbers.
Redial/Pause
Redials the last number in ready mode, or inserts a pause(-) into a fax number
in edit mode.
Power
Turns the power on or off, or wakes up the machine from the power save
mode. If you need to turn the machine off, press this button for more than
three seconds.
Stop/Clear
Stops an operations at any time.
Start
Starts a job.
On Hook Dial
When you press this button, you can hear a dial tone. Then enter a fax
number. It is similar to making a call using speaker phone.
One-touch dial
Stores frequently-dialed fax number.
Left/Right Arrows
Scrolls through the options available in the selected menu and increases or
decreases values.
OK
Confirms the selection on the display screen.
10
Back
Sends you back to the upper menu level.
11
Status LED
Indicates the status of your machine.
4-1
12
Menu
Opens Menu mode and scrolls through the available menus.
13
Resolution
Adjusts the resolution of the documents for the current fax job.
14
Receive Mode
Converts the fax receiving mode.
15
Multi Send
Allows you to send a fax to.
16
Delay Send
Allows you to send a fax at a later time when you will not be present.
17
Reduce/ Enlarge
Makes a copy smaller or larger than the original.
18
Display screen
Shows the current status and displays prompts during an operation.
19
Scan
Switches to Scan mode.
20
Copy
Switches to Copy mode.
21
Fax
Switches to Fax mode.
22
Numeric Keypad
Dials a number or enters alphanumeric characters
4-2
4.1.2. Understanding the status LED

The color of the LED indicates the machine's current status.
NOTE
To resolve the error, look at the error message and its instructions from the troubleshooting part.
You also can resolve the error with the guideline from the computerss Printing Status or Smart Panel program window.
LED
Status
Description
Off
The machine is off-line.
Green
Blinking
On
Blinking
When the backlight blinks, the machine is receiving or printing data.
The machine is on-line and can be used.
A minor error has occurred and the machine is waiting for the error to be cleared.
Check the display message. When the problem is cleared, the machine resumes.
Small amount of toner is left in the cartridge. The estimated cartridge life of toner is
close. Prepare a new cartridge for replacement. You may temporarily increase the
printing quality by redistributing the toner.
A toner cartridge has almost reached its estimated cartridge life*. It is recommended
to replace the toner cartridge.
The cover is opened. Close the cover.
There is no paper in the tray. Load paper in the tray.
Status
Red
On
On
Blue
Power
Off
The machine has stopped due to a major error. Check the display message.
A paper jam has occurred
The machine is in power save mode.

The machine is in ready mode or machines power is off.
NOTE
* Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs
and is designed pursuant to ISO/ IEC 19752. The number of pages may be affected by operating environment, percentage of
image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when
red LED is on and the printer stops printing.
4-3
4.1.3. JAM removal

Input Misfeed
1) Remove any remaining pages from the document feeder.
2) Pull the jammed document gently out of the document
feeder.
3) Load the documents back into the document feeder.
Exit Misfeed
1) Remove any remaining pages from the document feeder.
3) Pull the document gently out of the document feeder.
2) Open the control panel by gripping it on the bottom

edge and pulling it.
4) Close the control panel. Then load the documents back

into the document feeder.
4-4
In Tray
1) Remove the jammed paper by gently pulling it straight
out.
Inside the machine

NOTE
The fuser area is hot. Take care when removing paper

from the machine.
Before opening the top cover, close the output tray first.

out.
1) Open the top cover.
If you do not see the paper in this area, stop and go to

next step.
4) Open the middle cover.
2) Open the jam cover.
4-5
5) Remove the toner cartridge.
8) Close the middle cover and top cover.

2

out.
9) Open the output tray and install the stacker.
7) Reinstall the toner cartridge.
4-6
4.1.4. Useful menu item for service

1) Monitoring the supplies life
If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned.
Replace the corresponding parts, if necessary.
1) Select Menu > System Setup > Maintenance > Supplies Life on the control panel.
2) Select the option you want and press OK.
Supplies Info: Prints the supply information page.
Total: Displays the total number of pages printed.
ADF Scan: Displays the number of pages printed by using the document feeder.
3) Press Stop/ Clear to return to ready mode.
2) Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The
following information will guide you on how to set your machine for the best print quality.
4,000 m
(13,123 ft)
1
3,000 m
(9,842 ft)
2
2,000 m
(6,561 ft)
1,000 m
(3,280 ft)
4
0
1
2
3
4
High 3
High 2
High 1
Normal
Before you set the altitude value, determine the altitude where you are.
You can set the altitude value from Device Settings or Machine section in Printer Settings Utility program.
For Windows and Macintosh, open the Samsung Easy Printer Manager program.
Click Device Settings > Link to Program button, you can configure various machine settings.
For Linux, open the Smart Panel program.

Click Printer Setting. Click Setting > Altitude Adjustment. Select the appropriate value from the drop-down list, and
then click Apply.
You can also set the altitude in System Setup option on the machines display.
Select Menu > System Setup > Machine Setup > Altitude Adj. on the control panel.
4-7
4.1.5. Periodic Defective Image

If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller. Refer to the table
below and check the condition of the appropriate roller.
Roller
Period (mm)
Phenomenon
Defective part
Pressure Roller
62.8 mm
Background
Fuser Unit
Heat Roller
63.7 mm
Black spot and image ghost
Charging Roller
26.7 mm
Black Spot and line and periodic band
OPC Drum
62.9 mm
White and Black Spots
Developing Roller
33.7 mm
White spot, Horizontal black band
Supply Roller
78.2 mm
Periodic Band by little difference of density
Transfer Roller
39.3 mm
Ghost, Damaged image by abnormal

transfer
Toner Cartridge
Transfer roller
4-8
4.1.6. Useful management tools

4.1.6.1. Using Samsung Easy Printer Manager (Windows and Macintosh only)
NOTE
This feature may not be available depending on model or optional goods.
Available for Windows or Macintosh OS users only.
For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two
different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching
between the two interfaces is easy: just click a button.
Understanding Samsung Easy Printer Manager

To open the program:
For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager >
Samsung Easy Printer Manager.
For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.
4-9
No
Area
Description
Printer List
The printer list displays the installed printer icons on your computer.
Printer Information
This area gives you general information about your machine. You can check
information, such as the machines model name, IP address (or Port name),
and machine status.
NOTE
Troubleshooting button: This button opens Troubleshooting Guide when an
error occurs. You can directly open the necessary section in the users guide.
Application Information
Includes links for changing to the advanced settings, preference, help, and
about.
Quick links
Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
Contents Area
Displays information about the selected machine, remaining toner level,

and paper. The information will vary based on the machine selected. Some
machines do not have this feature.
Order Supplies
Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.
Advanced settings user interface overview

The advanced user interface is intended to be used by the person responsible for managing the network and machines.
Device Settings
You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print
information.
Scan to PC Settings
This menu includes settings to create or delete scan to PC profiles.
Scan Activation : Determines whether or not scanning is enabled on the device.

Profile : Displays the scanning profiles saved on the selected device.
Basic tab : Contains settings related general scan and device settings.
Image tab : Contains settings related to image altering.
Fax to PC settings
This menu includes settings related to the basic fax functionality of the selected device.
- Disable : If Disable is On, incoming faxes will not be received on this device.
- Enable Fax Receiving from Device : Enables faxing on the device and allow more options to be set.
Alert Settings
This is menu includes settings related to error alerting.
- Printer Alert : Provides settings related to when alerts will be received.

- Email Alert : Provides options relating to receiving alerts via email.
- History Alert : Provides a history of device and toner related alerts.
Job Accounting
Provides querying of quota information of the specified job accounting user. This quota information can be created and
applied to devices by job accounting software such as SyncThru or CounThru admin software.
4-10
4.1.6.2. Using Samsung Printer Status (Windows only)

The Samsung Printer Status is a program that monitors and informs you of the machine status.
NOTE
The Samsung Printer Status window and its contents shown in this users guide may differ depending on the machine
or operating system in use.
Check the operating system(s) that are compatible with your machine.
Samsung Printer Status overview

If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is
installed automatically when you install the machine software.
You can also launch Samsung Printer Status manually. Go to the Printing Preferences , click the Basic tab > Printer
Status button.
These icons appear on the Windows task bar:
Icon
4-11
Mean
Description
Normal
The machine is in ready mode and experiencing no errors or warnings.
Warning
The machine is in a state where a soft error has occurred. For example, a toner low status,
which may lead to toner empty status.
Error
The machine has at least one hard error, such as out of paper, fuser error, etc. Machine
does not have ability to come to ready without customer intervention.
Toner Level
You can view the level of toner remaining in each toner cartridge. The machine
and the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.
Alert Settings
Select the settings you want from the options window.
Order Supplies
You can order replacement toner cartridge(s) from online.
Troubleshooting
You can directly open the troubleshooting section in the users guide.
Close
Close the window.
4.1.6.3. Using Smart Panel (Linux only)

Smart Panel is a program that monitors and informs you of the machines status, and allows you to customize the machines
settings. You can download Smart Panel from the Samsung website.
NOTE
The Smart Panel window and its contents shown in this users guide may differ depending on the machine or operating
system in use.
Check the operating system(s) that are compatible with this model.
Smart Panel overview

If an error occurs while operating, you can check the error from the Smart Panel. You can also launch Smart Panel manually.
Double-click the Smart Panel icon
in the Notification Area.
Toner Level
You can view the level of toner remaining in each toner cartridge. The machine and the
number of toner cartridge(s) shown in the above window may differ depending on the
machine in use. Some machines do not have this feature.
Buy Now
You can order replacement toner cartridge(s) from online.
Users Guide
You can view the online Users Guide.

NOTE
This button opens the Troubleshooting Guide when an error occurs. You can directly
open the troubleshooting section in the users guide.
Printer Setting
You can configure various machine settings in the Printer Settings Utility window. Some
machines do not have this feature
NOTE
If you connect your machine to a network, the SyncThru Web Service window
appears instead of the Printer Settings Utility.
Changing Smart Panels settings

Right-click in Linux on the Smart Panel icon and select Configure smart panel. Select the settings you want from the
Configure smart panel window.
4-12
4.1.7. Updating Firmware

This chapter includes instructions for updating the printer firmware.
Upgrading preparations
usblist2.exe : Tool which sends firmware data to printer.

Firmware file to update.
Upgrade Procedure
1) Turn the machine off.
2) Connect USB cable to printer.
3) Turn the machine on. Check if the printer is the ready status.
4) Drag the firmware file and Drop down on the usblist2.exe.
And then firmware update will be started automatically.

5) When upgrading is completed, machine is automatically re-booting.
4-13
4.1.8. Tech mode

In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of a malfunction.
While in Tech mode, the machine still performs all normal operations.
a) Entering Tech mode

1) Press Menu > # > 1 > 9 > 3 > 4 on the control panel continuously.
2) Press Menu.
3) Select Tech Mode.
b) Tech mode menu

Depth 1
Depth 2
Depth 3
Data Setup
Send Level
[9-15]
DTMF Level
High [0-15]
Pause Time
[1-9]
Dial Mode
Tone, Pulse
Modem Speed
33.6, 28.8, 14.4, 12.0, 9.6, 4.8
Error Rate
5%, 10%
Clear All Mem.

Toner Low Level
[1:30]:10
Clear Count
Machine Test
Engine Footer
Off, On
Dial Tone
Off, On
Caller ID
Off, On
Wrap Jam Clear
Yes, No
Switch Test
Modem Test
Dram Test
Rom Test
Shading Test
Scan Aging
Report
All Report
Protocol
Supplies Info
Configuration
Error Info
Usage Counter
Component Check
Fax Options
4-14
Depth 1
Depth 2
EDC Mode
NVM Initialize
Depth 3
NVM Read Write

Test Routine
c) Data Setup
Send Level
You can set the level of the transmission signal. Typically, the Tx level should be under -12 dBm.
NOTE
The Send Fax Level is set at the best condition in the shipment from factory.
DTMF Level
This is a setting value of the High level tone and low level tone at DTMF mode. (Not dial mode)
Pause Time
It shows the delay time when receiving the pause input at auto dial.
Dial Mode
This function can choose dial method.
* Default : Dial (Dial/Pulse)
Modem Speed
You can set the maximum modem speed. Communication is done with modem speed automatically set at lower speed
when communicating with a slower speed modem since communication is done on the standard of the side where
modem speed is low for transmission/reception. It is best set 33.6 Kbps as default setting.
Error Rate
When the error rate is about exceed the set value, the Baud rate automatically adjusts to 2400 bps. This ensures that the
error rate remains below the set value. You can select the rate between 5% and 10%.
Clear All Memory

The function resets the system to factory default settings. This function is used to reset the system to the initial value
when the product is functioning abnormally . All the values are returned to the default values, and all the information,
which was set by the user, will be erased.
NOTE
Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.
Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing
the toner cartridge.
Clear Count
This function resets the count value you select.
Engine Footer
This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine
is shown on the bottom of the printed page.
Wrap Jam Clear

This function is for canceling M21317 error code.
4-15
d) Machine Test
Switch Test
Use this feature to test all keys on the operation control panel. The result is displayed on the LCD window each
time you press a key.
Modem Test
Use this feature to hear various transmission signals to the telephone line from the modem and to check the modem. If
no transmission signal sound is heard, it means the modem part of the main board malfunctioned.
Dram Test
Use this feature to test the machines DRAM. The result appears in the LCD display.
Shading Test
The function is to get the optimum scan quality by the specific character of the CIS (Contact Image Sensor). If the copy
image quality is poor, perform this function to check the condition CIS unit.
e) Report
All report
You can print all report at a time.
Protocol
Protocol list shows the sequence of the CCITT group 3 T.30 protocol during the most recent sending or receiving
operation. Use this list to check for send and receive errors.
Supplies Info
Supplies Information Report shows toner cartridge information such as toner remaining, toner capacity, toner product
date etc.
Configuration
Configuration report shows the status of the user-selectable options. You may print this list to confirm your changes
after changing settings. This page provides useful information for service.
Error Info
Error Information Report shows error records.
Usage Counter
Usage page report shows usage page counts since service date. It shows total counts of the simplex print and duplex print.
Component Check
Component Check Report shows the operation procedure of the machine test in tech mode.
f) EDC mode
NVM Initialize
This menu is to initialize the NVM value.
NVM Read/Write
This menu can change a configuration value for engine firmware.
4-16
Test Routines
This menu can perform the operation test for the main components.
Code
4-17
Displayed Name
Meaning
Input /
Output
State
Displayed
100-0000 Main BLDC Motor
Main BLDC Motor is On/Off
Output
On[Off]
101-0010 T1 Pick-Up Clutch
Engages drive to pick up a paper from tray1.
Output
On[Off]
102-0290 Feed Sensor
Detect when a paper is at Feed sensor.
Input
High[Low]
105-0030 Black MHV Bias
Black MHV bias voltage on at normal drive level
Output
On[Off]
106-0030 Black Dev Bias
Black Dev bias voltage on at normal drive level
Output
On[Off]
107-0030 Black THV Bias
Black THV bias voltage on at normal drive level
Output
On[Off]
107-0031 Black THV(-) Bias
Black THV bias voltage on at normal drive level
Output
On[Off]
109-0000 Fuser Temperature A
Detects what the temperature A is on fuser.
Input
Numeric 3
digits
109-0050 Fuser Bias
Fuser bias voltage on at normal drive level
Output
On[Off]
110-0000
LSU Motor1 Run

Ready
Detects if LSU motor1 runs at normal speed.
Input
High[Low]
110-0060
LSU Motor1 Run
LSU Motor1 On/Off
Output
On[Off]
110-0110
LSU LD Power4
LSU LD4 Power On/Off (black)
Output
On[Off]
4.2. Troubleshooting
4.2.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
OPE LED
ON?
OPE LED
Green OK?
- No Power
- Power Module error
- Main PBA
Red LED on /
Error message
is displayed.
See the troubleshooting

for error code
Print (test page)
Printing
quality is
nomal?
Refer to "Solution
of Image Problem"
END
4-18
4.2.1.1. Basic Check List

1) Check the Power.
Check that the power switch is turned on.
Check that the power cable is plugged into the outlet and the printer.
Check the voltage of the power outlet.
2) Check the LED of Panel.
Is there OPE LED ON?
If not check power cable, switch SMPS or Main board.
Is the abnormal Lamp?
Check the Main board and cable harness.
3) Check the Paper Path
Is there a Paper Jam?
Remove any paper fragments caught in the paper path.
Paper Jam occurs repeatedly at a specific point in the Paper Path
Open the fuser cover, Jam clear.
Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser
4) Print the Information Page (Configuration).
Try printing a test page from a computer.
If there is an error check cables and driver installation.
5) Check the Print Quality.
Is there are a Print Quality Problem?
Refer to image quality problem section.
6) Check consumables (toner etc.).
Using the keys print the Test Pattern.
4-19
Expected life of various consumable parts, compare this with the figures printed and replace as required
4.2.2. Error Code and Troubleshooting

Messages appear on the control panel display to indicate the machines status or errors. Refer to the tables below to
understand the messages and their meaning, and correct the problem, if necessary.
Error Code
Error Message
Troubleshooting
C2-1110
Prepare new cartridge
Page 421
C2-1120
Replace new cartridge
Page 421
C2-1140
Replace new cartridge
Page 421
C2-1410
Install toner cartridge
Page 421
C2-1510
Not Compatible Toner cartridge
Page 422
C21710
Error: #C2-1710 Call for Service
Page 421
C21711
Page 421
C21712
Page 421
M2-1110
Paper Jam inside machine
Page 422
M21116
Paper jam or empty
Page 422
M21317
Page 423
S2-4110
Door open Close it
Page 423
U1-2320
Error #U1-2320 Turn off then on
Page 424
U1-2330
Page 424
U1-2340
Page 424
U2-1112
Page 425
U2-1113
Page 425
U3-3313
Document jam. Remove jam
Page 426
U3-3314
Document jam. Remove jam
Page 426
U3-4110
Door of scanner is open.
Page 426
4-20
Error Code
C21110
C21120
C21140
Error message
Prepare new toner cartridge.
Replace new cartridge.
Replace new cartridge.
Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting method
Print the supply information report.
Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.
Error Code
C21410
C21710
C21711
C21712
Error message
Install cartridge.
Symptom
The toner cartridge is not installed. / The machine cant detect the toner cartridge. / The CRUM has a problem.
1) Check if the toner cartridge is installed. If it is OK, turn the machine off then on.
2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to
distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the toner cartridge with new one.
4-21
Error Code
C21510
Error message
Not compatible Toner cartridge
Symptom
Toner cartridge is not compatible.
1) Print the supply information report. Check information of the toner cartridge.
2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
Error Code
M21110
M21116
Error message
Paper jam inside machine.
Paper jam or empty.
Symptom
A paper jam was detected at the feed sensor.
1) Remove the jammed paper. (Refer to 4.1.3 Jam removal)
2) If the jammed paper occurs continually, check the followings.
a) Check if the pick up rubber or friction pad is worn out or contaminated. Clean the contaminated part or replace it.
b) Check if the connector is connected to the feed sensor PBA correctly.

c) Check if the actuator is assembled correctly.
d) If the connection and actuator are OK, replace the feed sensor PBA.
4-22
Error Code
M21317
Error message
Symptom
A paper jam was detected in the fuser unit area.
If the machine supports fax.

1) Open the top cover. Remove the jammed paper.
2) Turn the machine off.
3) Turn the machine on while pushing the cancel button. Wait for rebooting the machine.
If the machine not supports fax.

1) Open the top cover. Remove the jammed paper.
2) Entering Tech Mode : Menu # 1 9 3 4.
3) Select Data Setup.
4) Wrap Jam Clear
Select
Yes
by Ok button, and the machine is rebooted after Error Clear.
Error Code
S24110
Error message
Door open. Close it.
Symptom
Top cover is open or the cover open switch is defective.
1) Check if the top cover is closed perfectly. Open and close it.
2) Remove the right cover. Check if the connection between the main board and SMPS/HVPS board is correct.
3) Check if the cover open switch on SMPS/HVPS board is operated properly. If it is defective, replace the
SMPS/HVPS board.
4-23
Error Code
U12320
U12330
U12340
Error message
Symptom
The temperature control of fuser unit is abnormal. (U12320 : Open Heat Error / U12330 : Low Heat Error / U12340
: Over Heat Error)
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser
Unit and install as is necessary.
4-24
Error Code
U21112
U21113
Error message
Symptom
LSU Motor does not work normally.
1) Check if the LSU harness on the main board is connected properly. (picture- 1)
2) If it is OK, check that the LSU harness on LSU board is connected properly. (picture- 2,3)
3) Check if the LSU harness is defective. (picture- 4,5)
4) If the problem persists, replace the LSU.
5) If the problem persists after replacing LSU, replace the main board.
4-25
Error Code
U33313
U33314
Error message
Document jam. Remove jam.
Document jam. Remove jam.
Symptom
A document jam was detected in the ADF unit.
1) Remove the jammed paper from ADF unit.
2) If the error persists, turn the machine off then on.
3) If the document jam occurs continually, check that the ADF roller is contaminated or worn out. Clean or replace it.
4) If the ADF roller is OK, check that the ADF motor is working normally.
5) If the problem persists, replace the ADF unit.
Error Code
U34110
Error message
Scanner Door Open
Symptom
ADF unit is opened.
1) Close the ADF unit.
4-26
4.2.3. Image quality problem

1) Vertical Black Line and Band
Description : Straight thin black vertical line occurs in the printed image.
Check and cause
Damaged develop roller in the toner cartridge.

Deformed Doctor-blade or cleaning-blade.
Scratched surface of the charge roller in the toner

cartridge.
Partly depression or deformation on the surface of the

transfer roller.
Solution
Replace the toner cartridge.
Replace the transfer roller.
2) Vertical White Line

Description : White vertical voids occurs in the printed image.
4-27
Check and cause
Solution
Foreign matter stucks onto the window of internal lenses of

LSU mirror.
Clean the LSU window with recommended cleaner (IPA).

Clean the window with a clean cotton swab.
The life of the toner cartridge has been expired
Some foreign substances are on the window of the toner

cartridge frame.
Remove the foreign matter of the exposure window.
If the fuser is defective, voids occur periodically at the top

of a black image.
Open the rear cover. Reinstall the fuser unit.
3) Horizontal Black Band

Description : Dark of blurry horizontal stripes occur in the printing periodically.
Check and cause
Solution
Bad contacts of the voltage terminals to toner cartridge.
Clean each voltage terminal of the charge, developing

and Transfer roller. (remove the toner particles and paper
particles)
The rollers of developer may be stained.
OPC Drum = 62.9 mm

Charge Roller = 26.7 mm
Developing Roller = 33.7 mm
4) Black and White spot

Description : Dark or blurry black spots occur periodically in the printing.
Check and cause
Solution
If dark or blurry black spots occur periodically, the rollers in

the toner cartridge may be contaminated with foreign matte
or paper particles. (Charge roller : 26.7 mm interval / OPC
drum : 62.9 mm interval)
Clean each voltage terminal of the Charge, Developing

roller and Transfer roller. (remove the toner particles and
paper particles)
If faded areas or voids occur in a black image at intervals of

62.9 mm, the OPC drum surface is damaged.
If a black image is partially broken, the transfer voltage is

abnormal or the transfer rollers life has expired.
If the transfer rollers life is expired, replace it.
Clean the inside of the set against the paper particles

and foreign matter in order not to cause the trouble.
4-28
5) Light image
Description : The printed image is light, with no ghost.
Check and cause
Solution
Toner cartridge life is expired.
SMPS/HVPS terminal is contaminated.
Clean the contaminated terminal.
The output from the SMPS/HVPS is abnormal.
Replace the SMPS/HVPS board.
6) Dark or Black page

Description : The printed image is dark or black.
Check and cause
Solution
Check if the high voltage terminal is contaminated.
Clean the high voltage terminal.
The charging roller is defective.
The output from the SMSP/HVPS is abnormal.
7) Uneven Density
Description : Print density is uneven between left and right.
Check and cause
4-29
Solution
The pressure force on the left and right springs of the

transfer roller is not even.
1) Remove the transfer roller.
The springs are damaged.
3) Replace the transfer roller.
The transfer roller is improperly installed.
2) Check if the transfer roller is defective.
The toner level is not even on the toner cartridge roller due
to the bad doctor blade.
8) Background
Description : Light dark background appears in whole area of the printing.
Check and cause
Solution
Does recycle paper be used?
Use the proper papers.
The output from the SMPS/HVPS is abnormal.
9) Ghost
Description : Ghost occurs at 62.9 mm intervals of the OPC drum.
Check and cause
Solution
The high voltage terminal is contaminated.
Clean the high voltage terminals.
The life of the transfer roller has been expired.
10) Stains on back of page

Description : The back of the page is stained.
4-30
Check and cause
Solution
Transfer roller is contaminated.
11) Blank page

Description : The back of the page is stained.
Check and cause
Solution
The ground contact of the toner cartridge is bad.
Clean the ground terminal of the toner cartridge. If the

problem persists, replace the toner cartridge.
LSU is defective.
Replace the LSU.
The connection between the main board and SMPS/HVPS

board is bad.
Reconnect the harness. If the main board or SMPS/HVPS

board is defective, replace it.
12) Partial image void

Description : The partial void occurs in the printed page.
Check and cause
Solution
The printer is not installed on flat ground.
Install the printer on flat ground. Print 10 sample pages for

test.
The developer circulation in the toner cartridge is bad.
1) Shake the toner cartridge 2~3 times from right to left.

Reinstall the toner cartridge. Print 10 sample pages
for test.
2) If the problem persists, replace the toner cartridge.
The contact between toner cartridge and transfer roller is

bad.
4-31
Check if the toner cartridge and transfer roller are installed

properly.
4.2.4. Other errors

1) Multi-feeding
Description : Multiple sheet of paper are fed at once.

Check and cause
Solution
Pick clutch clutch does not work properly.
Replace the defective clutch if necessary.
Pick up roller is worn out or contaminated.
Clean or replace the pick up roller.
2) No-Power
Description : When system power is turned on, LED and LCD on the operator panel do not come on.
Check and cause
Solution
The connection between main board and OPE board is bad.
Reconnect or replace the harness.
HVPS/SMPS output is abnormal.
Replace the HVPS/SMPS board.
4-32
5. System Diagram
5. System Diagram
5.1. Block Diagram
S P E AKE R
Ha n d s e t
(3 4 2 1 F H / 7 6 0 P O n ly)
OP E
2 Lin e LC D
LS U
MAIN
C o n t ro lle r
S MPS & HVP S

TO P C o ve r
Mic ro S witc h
F AX
O P E MIC O M
S TM8 S 1 0 3
8P
16P
30P
MO DE M
C O NE XE NT
3 .3 V
+2 4 V
DDR 2 S DR AM
2 4 VS
3 .3 V
NT5 TU3 2 M1 6 C G -3 C
64MB
AF E
LAF E 1 0 0 1
24V
S E R IAL F la s h
(O S )
W2 5 Q 6 4
8 MB
DE V
F US E R C o n tro l
R e la y C o n tro l
HVP S C o n tro l
MHV
S u p p ly
INLET
F US E R
C O NTR O L
THV
12P
C o re : 5 3 3 MHz
S YS TE M : 1 5 0 MHz
DDR : 3 0 0 MHz
AR M1 1 7 6
A4 9 8 4 S LP TR
EEP ROM
M2 4 5 1 2 X 1 E A
6 4 KB
OP C
12
11
10
9
8
7
6
5
4
3
2
1
C IS M
4P
4
3
2
1
M
T
S TE P
S E R IAL F la s h
(F AX B/U)
W2 5 Q 6 4
8 MB
S
D
DR UM
2P
US B
C LK
C
R
U
M
US B De vic e
E n g in e MO TO R DR IVE R
A4 9 8 4 S LP TR
MC LK
C lo c k G e n e ra to r
AS M3 P 2 8 6 3 A
MC LK
4P
T
THE R MIS TO R
4P
2P
5P
3P
Th e rm is to r 1
5
4
3
2
1
1
2
3
4
Th e rm o S ta t
F US E R Un it
MT
S OL
S TE P
P ic kUp
C lu tc h
Ma in
Mo to r
5-1
Fe e d
S e ns or
Wid th
S e ns or
5. System Diagram
5.2. Connection Diagram

S P E AKE R
Ha n d s e t
OP E
2 Lin e LC D
F AX
1
2
3
4
5
LS U
6
7
8
O P E MIC O M
S TM8 S 1 0 3
1
2
3
4
5
6
7
8
9
1
2
3
4
5
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
C N5
C N1 6
C O NE XANT MO DE M I/F
C N1 9
LS U I/F
MO DE M
C O NE XE NT
DE V
Fu s e r_ON
+2 4 V
G ND
+2 4 V
R E LAY_ AC _ O N
+2 4 V
G ND
G ND
2 4 VS
G ND
P WM_ DE V_ VP P
P WM_ THV
n DE V_ E N
+3 .3 V
P WM_ DE V_ AC
3 .3 V_ C O VE R
P WM_ DE V_ DC
n THV_ E N
P WM_ MHV
THV_ R E AD
MAIN
C o n t ro lle r
ADF MO TO R DR IVE R
A4 9 8 4 S LP TR
DDR 2 S DR AM
NT5 TU3 2 M1 6 C G -3 C
6 4 MB
1 6 6 MHz
AF E
LAF E 1 0 0 1
S P I F la s h
W2 5 Q 6 4
8 MB
C o re : 5 3 3 MHz
AR M9
MHV
S u p p ly
OP C
AF E _ S IG
S C AN_ C O NTR O L1
G ND
C IS _ 3 .3 V
C IS _ O F F S E T
C IS _ S P
C IS _ C LK
C IS A_ 6 .6 V
C IS _ B LE D
C IS _ G LE D
C IS _ R LE D
G ND
CN13
THV
A4 9 8 4 S LP TR
EEP ROM
M2 4 5 1 2 X 1 E A
6 4 KB
CIS
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
CN10
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
CN8
SMP S & HVP S I/F
CN
MAIN Controlle r I/F
O P E I/F
F u s e r_ O N
+2 4 V
G ND
+2 4 V
R E LAY_ AC _ O N
+2 4 V
G ND
G ND
2 4 VS
G ND
P WM_ DE V_ VP P
P WM_ THV
n DE V_ E N
+3 .3 V
P WM_ DE V_ AC
3 .3 V_ C O VE R
P WM_ DE V_ DC
n THV_ E N
P WM_ MHV
THV_ R E AD
FLAT MOTOR
C o ve r o p e n
S /W
LD_P OWER1
nS H_LSU_1
nLDON_LS U
GND
VDO_1_N
VDO_1_P
GND
Ns ync
3.3V_LS U
24VS
GND
nLS U_MOT_EN
nREADY_LS U
CLK_LS U_MOT
3 . 3 VS
GND
LED_P OWER
nP OWER_S W
/ nKEY_P OWER_SW
nRS T_P ANEL
P ANEL_TXD
nS CANNER_HOME
nKEY_P OWER_S W
NC
3 .3 V
GND
5V
DATA<7>
DATA<6>
DATA<5>
DATA<4>
DATA<3>
DATA<2>
DATA<1>
DATA<0>
GND
ADDR<0>
ADDR<1>
ADDR<2>
ADDR<3>
ADDR<4>
ADDR<5>
ADDR<6>
GND
nHOOK_DET
nCS _MODEM
nRD
nWR
N.C
nRS T_MODE
M
nINT_MODEM
KEYCLICK
3.3V
3.3V
GND
1
2
3
4
5
6
7
8
S MPS & HVPS
O UT1 A
O UT1 B
O UT2 A
O UT2 B
1
2
3
4
1
2
3
4
5
6
7
8
9
10
11
12
S C AN
MO TO R
12
11
10
9
8
7
6
5
4
3
2
1
4
3
2
1
C IS M
M
T
S TE P
S E R IAL F la s h
W2 5 Q 6 4
8 MB
S
MC LK
4
3
2
1
3 .3 V_ C R UM
S DA1 _ C R UM
S C L1 _ C R UM
G ND
CN3
CRUM
C lo c k
G e n e ra to r
AS M3 P 2 8 6 3 A
F LAT MO TO R DR IVE R
A4 9 8 4 S LP TR
VC LK
C N9
1
2
1
2
3
4
CN16
FUS ER
1 F US E R _ THE R M1
2
3 THE R MIS TO R 2
OUT1A
OUT1B
OUT2A
OUT2B
C N5
MO TO R
24VS
P ICKUP _CLUTCH
P IC KUP
C LUTC H
C N7
S E NS O R
3.3V_LS U
3.3V_LS U
nS ENS_P_ WIDTH
nS ENS_P_F EED
GND
DR UM
C
R
U
M
1
2
3
4
5
Th e rm is to r 1
S OL
5
4
3
2
1
1
2
3
4
Th e rm o S ta t
F US E R Un it
MT
P ic kUp
C lu tc h
S TE P
Ma in
Mo to r
Fe e d
S e ns or
Wid th
S e ns or
INLE T
5-2
This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
6.1. Tool for Troubleshooting

The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter)
Cleaning Equipments
Standard : Indicates more than 3 digits.
Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a

gentle neutral detergent and lint-free cloth.
Driver
Vacuum Cleaner
Standard : - type, + type (M3 long, M3 short, M2 long,

M2 short).
Tweezers
Spring Hook
Standard : For general home use, small type.
Standard : For general use
Cotton Swab
Software (Driver) installation CD ROM
Standard : For general home use, for medical service.
6-1
6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this users guide and service manual.
802.11
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access point
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
ADF
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
BIT Depth
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
BMP
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
and used commonly as a simple graphics file format on that platform.
BOOTP
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
CCD
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
also used to hold the CCD module to prevent any damage when you move the machine.
Collation
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
prints an entire set before printing additional copies.
Control Panel
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
They are typically found in front of the machine.
Coverage
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
CSV
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
DADF
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
turn over an original sheet of paper so that the machine can scan on both sides of the paper.
Default
The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
DHCP
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP

server provides configuration parameters specific to the DHCP client host requesting, generally,
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
DIMM
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
the data within the machine like printing data, received fax data.
6-2
DLNA
The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
share information with each other across the network.
DNS
The Domain Name Server (DNS) is a system that stores information associated with domain names in
a distributed database on networks, such as the Internet.
Dot Matrix Printer
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
DPI
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
DRPD
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
user to use a single telephone line to answer several different telephone numbers.
Duplex
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty Cycle
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
ECM
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
EtherTalk
A suite of protocols developed by Apple Computer for computer networking. It was included in the
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
FDI
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
FTP
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
that supports the TCP/IP protocol (such as the Internet or an intranet).
Fuser Unit
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
Gateway
A connection between computer networks, or between a computer network and a telephone line. It is
very popular, as it is a computer or a network that allows access to another computer or network.
Grayscale
A shades of gray that represent light and dark portions of an image when color images are converted
to grayscale; colors are represented by various shades of gray.
Halftone
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
a large number of dots, while lighter areas consist of a smaller number of dots.
HDD
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.
6-3
IEEE
The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
organization for the advancement of technology related to electricity.
IEEE 1284
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
(IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
Intranet
A private network that uses Internet Protocols, network connectivity, and possibly the public
telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
IP address
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
communicate with each other on a network utilizing the Internet Protocol standard.
IPM
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
number of single-sided sheets a printer can complete within one minute.
IPP
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking

protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
ISO
The International Organization for Standardization (ISO) is an international standard-setting body

composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
ITU-T
The International Telecommunication Union is an international organization established to standardize

and regulate international radio and telecommunications. Its main tasks include standardization,
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart
Standardized test chart published by ITU-T for document facsimile transmissions.
JBIG
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
JPEG
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
LDAP
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
modifying directory services running over TCP/IP.
LED
A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
MAC address
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
MFP
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
MH
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR
Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.
6-4
Modem
A device that modulates a carrier signal to encode digital information, and also demodulates such a
carrier signal to decode transmitted information.
MR
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
NetWare
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
OPC
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
Originals
The first example of something, such as a document, photograph or text, etc, which is copied,
reproduced or translated to produce others, but which is not itself copied or derived from something
else.
OSI
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
PABX
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
private enterprise.
PCL
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a

printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
PDF
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
representing two dimensional documents in a device independent and resolution independent format.
PostScript(PS)
PostScript (PS) is a page description language and programming language used primarily in the
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver
A program used to send commands and transfer data from the computer to the printer.
Print Media
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
fax or, a copier.
PPM
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
meaning the number of pages a printer can produce in one minute.
PRN file
An interface for a device driver, this allows software to interact with the device driver using standard
input/output system calls, which simplifies many tasks.
Protocol
A convention or standard that controls or enables the connection, communication, and data transfer
between two computing endpoints.
PSTN
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
telephone networks which, on industrial premises, is usually routed through the switchboard.
RADIUS
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
Resolution
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
resolution.
SMB
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.
6-5
SMTP
Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
SSID
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
Subnet Mask
The subnet mask is used in conjunction with the network address to determine which part of the
address is the network address and which part is the host address.
TCP/IP
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
protocols that implement the protocol stack on which the Internet and most commercial networks run.
TCR
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
TIFF
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
Toner Cartridge
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
TWAIN
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
UNC Path
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
URL
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
USB
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
Watermark
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
WEP
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in

Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
WPA
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
which was created to improve upon the security features of WEP.
WPA-PSK
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.
6-6
WPS
The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XPS
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.
6-7
6.3. The Sample Pattern for the Test

The life of the toner cartridge and the printing speed are measured using the pattern shown below.
6-8
6.4. Selecting a location

Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and trays.
The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do not set the
machine close to the edge of your desk or table.
Clearance space
Front: 326 mm (enough space so that the paper tray can be removed)
Back: 100 mm (enough space for ventilation)
Right: 100 mm (enough space for ventilation)
Left: 100 mm (enough space for ventilation)
6-9
GSPN (GLOBAL SERVICE PARTNER NETWORK)

Area
Web Site
Europe, MENA,
CIS, Africa
https://gspn1.samsungcsportal.com
E.Asia, W.Asia,
China, Japan
N.America, S.America
This Service Manual is a property of Samsung Electronics

Co.,Ltd.
Any unauthorized use of Manual can be punished under
applicable International and/or domestic law.
2011 Samsung Electronics Co.,Ltd.

All rights reserved.
Printed in Korea
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Mono Laser MFP

Mono Laser MFP

Safety warning ........................................................................................................................ 1 1

Caution for safety .................................................................................................................... 1 2

Electric shock and fire safety precautions ......................................................................... 1 2

Handling precautions ................................................................................................... 1 3

Assembly and Disassembly precautions ........................................................................... 1 3

Disregarding this warning may cause bodily injury ............................................................ 1 4

ESD precautions ...................................................................................................................... 1 5

Product spec and feature ..................................................................................................................... 2 1

General Print Engine...................................................................................... 2 1

Scan Specification ......................................................................................... 2 3

Controller and Software.................................................................................. 2 5

Paper Handling ............................................................................................. 2 6

Maintenance Parts ......................................................................................... 2 7

Reliability and Service ................................................................................... 2 7

2.1.1.10. Environment ................................................................................................ 2 7

Front View ................................................................................................................. 2 10

Rear View .................................................................................................................. 2 11

System Layout ............................................................................................................ 2 13

Model Comparison Table .............................................................................................. 2 9

Feeding Part ................................................................................................. 2 15

Transfer Roller ............................................................................................. 2 16

Drive Unit ................................................................................................... 2 16

LSU (Laser Scanner Unit)............................................................................... 2 19

Hardware configuration ................................................................................................ 2 21

Main board .................................................................................................. 2 22

OPE board ................................................................................................... 2 24

Fax board .................................................................................................... 2 25

SMPS/HVPS board ....................................................................................... 2 26

Electrical Parts Location ................................................................................. 2 28

Engine F/W Contol Algorithm ....................................................................................... 2 30

Software Descriptions .................................................................................................. 2 32

Software system overview .............................................................................. 2 32

Disassembly and Reassembly .............................................................................................................. 3 1

Precautions when replacing parts ................................................................................................ 3 1

Precautions when assembling and disassembling ............................................................... 3 1

Preautions when handling PBA ...................................................................................... 3 1

Releasing Plastic Latches .............................................................................................. 3 2

Screws used in the printer.......................................................................................................... 3 3

Replacing the Main SVC parts ................................................................................................... 3 4

ADF Frame ................................................................................................................ 3 4

White roller ................................................................................................................ 3 6

OPE board ................................................................................................................. 3 7

ADF roller ................................................................................................................. 3 8

CIS unit ..................................................................................................................... 3 9

3.3.10. Front cover................................................................................................................. 3 11

Alignment and Troubleshooting ........................................................................................................... 4 1

Alignment and Adjustments....................................................................................................... 4 1

Copyright 1995-2011 SAMSUNG. All rights reserved.

Understanding the status LED........................................................................................ 4 3

Useful menu item for service ......................................................................................... 4 7

Periodic Defective Image .............................................................................................. 4 8

Useful management tools .............................................................................................. 4 9

Using Samsung Printer Status (Windows only) ................................................... 4 11

Using Smart Panel (Linux only) ....................................................................... 4 12

Updating Firmware ...................................................................................................... 4 13

Tech mode ................................................................................................................. 4 14

Procedure of checking the symptoms............................................................................... 4 18