SVC Manual M4080 Eng
SVC Manual M4080 Eng
SVC Manual M4080 Eng
SERVICE MANUAL
Mono Laser MFP Contents
1. Precautions
4. Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1. Precautions ........................................................................................................................................1 1
1.1. Safety warning ..........................................................................................................................1 1
1.2. Caution for safety ......................................................................................................................1 2
1.2.1. Toxic material...............................................................................................................1 2
1.2.2. Electric shock and fire safety precautions ...........................................................................1 2
1.2.3. Handling precautions .....................................................................................................1 4
1.2.4. Assembly and Disassembly precautions .............................................................................1 4
1.2.5. Disregarding this warning may cause bodily injury ..............................................................1 5
1.3. ESD precautions ........................................................................................................................1 6
2. Product Specifications and Description ....................................................................................................2 1
2.1. Product Overview ......................................................................................................................2 1
2.2. Specifications............................................................................................................................2 2
2.2.1. General .......................................................................................................................2 2
2.2.2. Print specification ..........................................................................................................2 4
2.2.3. Scan specification ..........................................................................................................2 5
2.2.4. Copy specification .........................................................................................................2 6
2.2.5. Fax specification ...........................................................................................................2 7
2.2.6. Paper Handling specification............................................................................................2 8
2.2.7. Software and Solution .................................................................................................. 2 10
2.2.8. Supplies..................................................................................................................... 2 11
2.2.9. Maintenance Part......................................................................................................... 2 11
2.2.10. Option....................................................................................................................... 2 12
2.3. System Configuration ............................................................................................................... 2 13
2.4. Feeding System ....................................................................................................................... 2 17
2.4.1. Feeding System Overview............................................................................................. 2 17
2.4.2. Cassette ..................................................................................................................... 2 20
2.4.3. Pick-Up Unit .............................................................................................................. 2 21
2.4.4. MPF(Multi-Purpose Feeder) Unit ................................................................................... 2 21
2.5. Image Creation........................................................................................................................ 2 22
2.5.1. Printing process overview ............................................................................................. 2 22
2.5.2. Toner Cartridge ........................................................................................................... 2 23
2.6. Fuser unit ............................................................................................................................... 2 24
2.7. Laser Scanning Unit (LSU)........................................................................................................ 2 25
2.7.1. Laser Scanning Unit Overview....................................................................................... 2 25
2.7.2. Laser Scanning Optical path .......................................................................................... 2 26
2.8. Drive System .......................................................................................................................... 2 27
2.8.1. Drive Motors .............................................................................................................. 2 27
2.8.2. Main Drive Unit.......................................................................................................... 2 28
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
Wavelength: 800 nm
Beam divergence
- Parallel: 11 degrees
- Perpendicular: 35 degrees
WARNING
Never operate or service the product with the protective cover removed from Laser/Scanner assembly. The reflected
beam, although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric
shock, and personal injury.
This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13) When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.
The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.
If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.
1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
Electrostatically Sensitive (ES) Devices or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
4) Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.
1) Speed
Up to 40 ppm in A4 (42 ppm in Letter)
2) Processor
Dual Core 1GHz
3) Memory (Std / Max)
1 GB / 2 GB
4) 320 GB HDD
5) Dual Scan Document Feeder (DSDF)
6) Interfaces
High-Speed USB 2.0
10/100/1000 Base TX Ethernet
7 inch Touch LCD
7) Toner cartridge yield
Initial : 6,000 pages
Standard : 10,000 pages
High yield : 20,000 pages
2.2. Specifications
NOTE
The specification in this manual is the reference information for service engineer. Do not use this specification for sales.
2.2.1. General
Item Specification
Processor CPU Dual Core 1GHz (C4N + A1000 )
Operational Panel 7" Touch Screen Panel
LED 2 EA (Power / Status)
User Interface
Key / Button 19 EA (3 x 4 Numeric Keys / Power / Stop / Start / Reset / Clear /
Help / On Hook Dial)
Standard 1 GB
Memory
Max. (Option) 2 GB
Storage Standard 320 GB HDD * User Available Space: 279 GB
USB (Device) Hi-Speed USB 2.0
USB (Host) Hi-Speed USB 2.0
USB (EDI) Yes
Interface Wired LAN Std (Ethernet 10/100/1000 Base TX)
Wireless LAN Option (IEEE 802.11b/g/n)
NFC Option (Active)
RJ11 Connector Yes
From Sleep Less than 30 sec
Warmup Time
Power Off Less than 45 sec
Temperature Operating 10 to 30 C (50 to 86F)
Storage -20 to 40 C (-4 to 104 F)
Humidity Operating 20 to 80% RH
Storage 10 to 90% RH
Noise Level Print Mode Less than 53 dB (A)
Copy Mode Less than 56 dB (A)
Standby Less than 30 dB (A)
Power Consumption Ready Less than 50 W
Normal operation 700 W
Max/Peak 1100 W
Sleep 1.21 W
Power Off 0.1 W
TEC 2.08 KWh/week
Dimension (W x D x H) 530 x 481.4 x 576 mm (20.86" x 18.95" x 22.67")
Weight Machine with supplies 25 kg (55.1 lb)
Item Specification
Reliability & Service Recommended Monthly 1,500 ~ 14,000 pages
Printing Volume (AMPV)
Max. Monthly Print 120,000 pages
Volume
Item Specification
Print Speed Simplex Up to 40 ppm in A4 (42 ppm in Letter)
Duplex Up to 20 ipm in A4 (20 ipm in Letter)
FPOT Ready Mode As fast as 7 sec
Sleep Mode Less than 18.5 sec
Resolution Optical (Standard) 1200 x 600 dpi
Enhanced Up to 1,200 x 1,200dpi effective output (1,200 x 600 x 2bit)
Printer Languages PCL5e / PCL6 / PostScript3 / PDF Direct V1.7 / XPS / TIFF / URF
/ PWG
Font PCL 111 Scalable Fonts (Include OCR-A / OCR-B) / 1 Bitmap
Postscript3 136 Scalable Fonts
Client OS Support Windows Window XP(32/64bit) / Vista(32/64bit) / 2003 Server(32/64bit) /
2008 Server(32/64bit) / Win7(32/64bit) / 2008 Server R2(64bit) /
Win8(32/64bit) / Win8.1(32bit/64bit) / 2012 Server(64bit) / 2012
Server R2(64bit)
Linux Red Hat Enterprise Linux 5, 6, 7
Fedora 13, 14, 15, 16, 17, 18, 19, 20, 21
openSUSE 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, 13.2
Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10,
14.04, 14.10
SUSE Linux Enterprise Desktop 11, 12
Debian 6, 7
Mint 13, 14, 15, 16, 17
UNIX Sun Solaris 9,10,11 (x86, SPARC)
HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium)
IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, .7.1 (PowerPC)
Mac OS Mac OS: X 10.6 - 10.10
Network Protocol Basic Standard TCP/IP (Raw), IP assign(DHCP,BOOTP,AutoIP),
HTTP,HTTPs,IPP,IPPs, WSD, SNMPv1/v2c/v3, SetIP,SLP,DNS,
DDNS, Bongjour, WINS, LPD/LPR,ThinPrint, Google Cloud Print,
SMTP,SMTPs, UPnP,LDAP, Kerberos, SMB, IPSec, 802.1x
Advanced (Wi-Fi support : Open system, Shared Key,WPA Personal, WPA2
Personal (PSK), WPA Enterprise, WPA2 Enterprise, WEP64,
WEP128, TKIP, AES)
Item Specification
B/W (Lineart, Duplex : up to 60 ipm (@ 300 dpi)
Halftone) Simplex : up to 35 ipm (@ 300 dpi)
Duplex : up to 60 ipm (@ 300 dpi)
Scan Speed Gray
Simplex : up to 35 ipm (@ 300 dpi)
Duplex : up to 60 ipm (@ 300 dpi)
Color
Simplex : up to 35 ipm (@ 300 dpi)
Color Mode Mono / Gray / Color
Compatibility Windows : TWAIN / WIA
Scan method Color CIS Module
File Formats TIFF-S / TIFF-M / JPEG / S-PDF / M-PDF
Optical (DSDF) Up to 600 x 600 dpi
Optical (Platen) Up to 600 x 600 dpi
Resolution
Enhanced (DSDF) Up to 4,800 x 4,800 dpi
Enhanced (Platen) Up to 4,800 x 4,800 dpi
Scan Destinations HDD(Shared Folder) / USB / Email
Communication Protocol SMTP / MIME (Base 64)
ADF Max. 216 mm x 356 mm (8.5" x 14")
Scan Size
Platen Max. 216 mm x 356 mm (8.5" x 14")
Scan Original Types Text
Text/Photo
Photo
Item Specification
Copy Speed SDMC (Single Document Up to 40 cpm in A4 (Up to 42 cpm in Letter)
Multiple Copy)
MDMC (Multiple Up to 35 cpm in A4 (Up to 36 cpm in Letter)
Document Multiple Copy)
FCOT From Ready As fast as 7 sec @ Platen
From Sleep Less than 40 sec @ Platen
Resolution DSDF Scan: 600 x 600 dpi (Optical)
Printing : up to 600 x 600 x 4 bit
Platen Scan: 600 x 600 dpi (Optical)
Printing : up to 600 x 600 x 4 bit
Reduce / Enlarge DSDF 25 - 400 %
Platen 25 - 400 %
Preset Reduction 25% / 50% / 70% A4A5 / 78% LegalLetter / 81% B5A5 /
86% A4B5
Enlargement 104% ExecutiveLetter / 141% A5A4 / 150% / 200% / 400%
Darkness Control 11 Levels
Contrast Control 11 Levels
Multi Copy 1 - 9999
Duplex Copy Built-in
Copy Original Type Text / Text/Photo / Photo
Copy Features N-Up / ID Card Copy / Poster Copy / Clone Copy / Booklet / Covers
/ Transparencies / Book Copy / Rotation Copy / Job Build / Margin
Shift / Program / Watermark Copy / Erase Background / Erase Edge /
Book Center Erase / Time & Date Stamp / ID Stamp / Save to File
Item Specification
Compatibility ITU-T G3
Communication System PSTN / PABN / A
Modem Speed 33.6 Kbps
TX Speed 3 Sec (Mono / Standard / ECM-MMR / MemoryTx / ITU-T G3 No.1
Chart)
Scan speed Standard 35 ipm / 60 ipm (@ 300 dpi)
Fine 35 ipm / 60 ipm (@ 300 dpi)
S.Fine 35 ipm / 60 ipm (@ 300 dpi)
Resolution (Mono) Std 203 x 98 dpi
Fine 203 x 196 dpi
S.Fine 300 x 300 dpi
Compression Method MH / MR / MMR / JBIG
Fax Memory (Standard / Max.) HDD Shared (50MB)
Fax Features Handset No
On hook Dial Yes
Search Yes (Address Book)
1-Touch Dial No
Speed Dial 500 locations
TAD I/F Yes
Tone/Pulse Yes
Pause Yes
Auto Redial Yes
Last Number Redial Yes
Distinctive Ring Yes
Caller ID Yes
External Phone Interface Yes
Fax Forward to E-Mail Yes
Fax to PC N/A
Broadcasting 500 Locations
Delayed Fax Yes
Item Specification
550 sheet Cassette Tray @75g/m
Standard Capacity
100 sheet Multi Purpose Tray @75g/m
Max. Capacity 2300 sheet (550 standard cassette + 100 MP + 3 x 550 SCF)
Capacity 550 sheet @75g/m (520 sheet @80g/m)
A4 / A5 / A6 / Letter / Legal / Oficio / Folio / JIS B5 / ISO B5 /
Executive / Statement / PostCard 4x6 / Envelope Monarch / Envelope
Media sizes
No 9 / Envelope No 10 / Envelope DL / Envelope C5 / Envelope
C6 / Custom
Plain / Thin / Bond / Punched / Pre-Printed / Recycled / Envelope
Media types
/ Label / CardStock / Letterhead / Thick / Colored / Archive / Cotton
Supported Weight : 60 to 163 g/m (16~ 43 lb)
Thin Paper (60 ~ 69 g/m)
Standard Cassette Tray Plain Paper (70 ~ 90 g/m)
Media weight
Thick Paper (91 ~ 105 g/m)
Bond Paper (105 ~ 120 g/m)
Cardstock (106 ~ 163 g/m)
H/W Install Detect : Yes
Paper Empty : Yes
Sensing Paper low level detect : Yes
Paper Type Detect: No
Paper Size Detect: Yes
Plain Paper : 100 sheets @ 75g/m
Capacity
Envelope : 10 sheets
Min : 76.2 mm x 127 mm (3" x 5")
Media sizes
Max : 216 mm x 356 mm (8.5" x 14.0")
Plain / Thin / Bond / Pre-printed / Recycled / Envelope / Label /
Media type Cardstock / Thick / Cotton / Colored / Archive / Thicker / Punched /
Letterhead
Multi-purpose tray Supported Weight : 60 - 220 g/m (16 ~ 59 lb)
Thin Paper (60 - 69 g/m)
Plain Paper (70 - 90 g/m)
Media weight Thick Paper (91 - 105 g/m)
Bond Paper (105 - 120 g/m)
Cardstock (106 - 163 g/m)
Thicker Paper (164 - 220 g/m)
Sensing Paper Empty
Item Specification
Capacity 550 sheet @75g/m (520 sheet @80g/m)
A4 / A5 / Letter / Legal / Oficio / Folio / JIS B5 / ISO B5 / Executive
Media sizes / Statement / Envelope No 9 / Envelope No 10 / Envelope DL /
Envelope C5 / Custom
Plain / Thin / Bond / Punched / Pre-Printed / Recycled / Envelope
Media types
/ Label / CardStock / Letterhead / Thick / Colored / Archive / Cotton
Supported Weight : 60 - 163 g/m (16 - 43 lb)
Thin Paper (60 - 69 g/m)
Optional Cassette Tray Plain Paper (70 - 90 g/m)
Media weight
Thick Paper (91 - 105 g/m)
Bond Paper (105 - 120 g/m)
Cardstock (106 - 163 g/m)
H/W Install Detect : Yes
Paper Empty : Yes
Sensing Paper low level detect : Yes
Paper Type Detect : No
Paper Size Detect : Yes
Capacity 50 Sheets
Duplex Document Yes (DSDF)
Scanning
Document Size Width : 105 - 216 mm (4.1" - 8.5")
ADF
Length: 148 - 356 mm (5.8" - 14")
Document Weight 60 - 120 g/m (14 - 32 lb)
Sensor D-CIS
Auto Detected Size N/A
Capacity Face-Down : 250 sheets
Output Stacking
Output Full sensing Yes
Max. Size 216 x 356 mm (8.5" x 14")
Printing size Min. Size 76.2 x 127 mm (3" x 5")
Margin(T/B/L/R) T/B/L/R : 1 mm
Support Built-in
Media sizes A4 / Letter / Oficio / Folio / Legal / JIS B5 / ISO B5 / Executive /
Duplex Printing Statement / A5
Media types Plain / Thin / Thick / Recycled / Bond / Pre-printed / Cotton / Colored
Media weight 60 ~ 120 g/m (16 - 32 lb)
Item Specification
Anyweb Print N/A
Easy Printer Manager Windows / Mac
Easy Color Manager N/A
Easy Document Creator Windows / Mac
Net PC Fax Windows / Mac
Application Direct Printing Utility Windows
Easy Deployment Windows
Manager
Easy Eco Driver Windows
Universal Printer Driver Windows / Mac
Universal Scan Driver N/A
GCP (Google Cloud Print) Yes
Mobile Printing
AirPrint Yes
Device Management SyncThru
Output Management CounThru
Document Management SmarThruWorkFlow
Solution
and Distribution
Security SecuThru
Mobility Any#
Authentication (Local) Yes
Authentication (Network) Yes (Kerberos / SMB / LDAP)
IP Address Filtering IPv4 Filtering / IPv6 Filtering / MAC Filtering
HDD Overwrite N/A
(Standard)
HDD Overwrite (Max. N/A
Overwrites)
Security
Secure Print Yes
Encrypted Secure Print Yes
Encrypted PDF Mode Yes
(Encrypted Scanning)
IP Sec Yes
Smart Card N/A
Authentication
2.2.8. Supplies
NOTE
Declared yield value in accordance with ISO/IEC 19752. The number of pages may be affected by operating environment,
printing interval, graphics, media type and media size.
Depending on the options, percentage of image area and job mode used, the toner cartridges lifespan may differ.
Some of the machines parts have shorter life span than machines life.
To ensure that the machine produces good copies and to extend its service life, it is recommended that these maintenance
parts at specific intervals be replaced as instructed.
NOTE
Depending on the print patterns and job mode used, the lifespan may differ.
2.2.10. Option
Option List
Item Model Remark
550 Sheets (Plain paper 75g/m (20 lb
Optional trays (Tray2, Tray3, Tray4) SL-SCF4000
bond))
Stand SL-DSK065S -
Memory module SL-MEM001 2 GB
Wireless/NFC kit SL-NWE001X Wireless + NFC
1) Front View
* Open this cover to install the optional memory and optional tray.
2) Rear view
* Open this cover to install the optional wireless/NFC kit required for the wireless/NFC features.
3) System Layout
1 Dual Scan Document Feeder (DSDF) 7 Optional tray (SCF 2nd, 3th, 4th)
2 Platen Unit 8 Pick up roller / Separation roller/ Forward roller
3 Exit Unit 9 MP tray
4 LSU 10 Toner Cartridge
5 Fuser Unit 11 OPE Unit
6 Cassette (Tray 1)
4) Paper Path
The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It mainly consists
of the cassette, pick up/forward/separation roller, feed roller, registration roller, transfer roller unit, exit unit, duplex
unit and drive unit.
Feed roller
- This roller transports the paper sent from the forward/reverse roller to the registration roller.
Registration roller
- This roller aligns the leading edge of the paper and transports the paper to the transfer roller Assy.
Registration sensor
- This sensor detects that the leading edge of the paper is arrived to the registration roller and the tail edge passed
by the registration roller.
Exit Sensor
- This sensor detects that the leading edge of the paper is arrived to the exit roller 1 and the tail edge passed by the
exit roller 1.
2.4.2. Cassette
Specification
1) Structure : Drawer Type
4) Paper
- Plain paper : A6, Statement, A5, Executive, B5, A4, Letter, Folio, Oficio, Legal
- Auto detect: A5, Executive, B5, A4, Letter, Folio, Legal, Oficio (8 Types)
- Special Paper : Envelope, Label, Cardstock
When pickup takes place, the pickup roller transports the paper. The KNOCK-UP moves up by the elevating motor and
the pick up roller comes into contact with the paper. The forward roller and the separation roller serve to make sure that a
single sheet of paper is moved to the paper path, and the paper is moved as far as the registration roller by the work
of the vertical path roller.
The MPF Unit allows feeding of specialty media stock, envelopes, and custom size paper.
Specification
1) Tray capacity : 100 sheets ( 80 g/m standard paper)
2) Media Size : Max 8.514 (215.9 x 355.67 mm) / Min 35 (76.2 x 127 mm)
This machine uses a toner cartridge, transfer roller, and LSU for mono printing.
The toner cartridge as integrated type consists of the toner bottle, drum unit and development unit. The drum unit
consists of an OPC drum, charge roller, cleaning roller, and cleaning blade. The development unit consists of the deve.
roller, supply roller, Dr.blade, and agitator.
The OPC drum is charged with a negative voltage by the charge roller and is exposed by the light from the LSU (Laser
Scanning unit).
The light produced by a laser creates a latent image by discharging on the surface of the OPC drum. The negatively charged
toners are attracted to the latent image due to the electric field. The toner(real image) on the OPC drum are moved to the
paper by the positive bias applied to the transfer roller.
1) OPC drum charge : The charge roller gives the OPC drum a negative charge.
2) Laser exposure : Light produced by a laser diode(LD) hits the charged OPC drum through the lens and mirrors. The
machine controls the laser beam on/off for the latent image.
3) Development : The developing roller carries the negatively charged toner to the latent image on the OPC drum surface.
4) Transfer : The negatively charged toner is transferred to the paper by transfer voltage.
5) Cleaning for OPC drum : The cleaning blade remove remaining toner on the OPC drum surface after image transfer
to the paper.
The toner cartridge as integrated type consists of the toner bottle, drum unit and development unit.
The OPC drum diameter is 24.03 mm (circumference : about 75.4mm). / Deve roller diameter is 14.07mm (circumference :
about 37mm).
The toner cartridge uses non magnetic 1 element shatter type toner, the remaining toner is detected by CRUM as Dot
Count method.
After the image is moved to transfer roller, the remaining toner on the OPC drum is removed by the cleaning blade.
The CRUM chip in toner cartridge stores information like a serial number, count.
Development
The toner is supplied to the Agitator-Toner 1 by the Agitator-Toner2 and moves from the supply roller to deve roller.
After the supplied toner on deve roller exits from the Dr.blade, it forms a developer brush. Then toner is attracted to the
surface of the OPC drum only in areas the corresponds to the image area.
It is consisted of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It fuses the toner on a paper by
heat and pressure to complete the printing job.
Thermistor
Thermostat
Heat Roller
Halogen Lamp
Pressure Roller2
Pressure Roller
1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent over- heating.
2) Thermistor
It is a temperature detecting sensor.
Rated B-value R25/85 3370K3% (The Rated B-value is calculated from the zero-power resistance measured
at 25 and 85)
3) Heat roller
The heat roller transfers the heat from the lamp to apply heat on to the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon.
When a paper passes between a heat roller and a pressure roller, the toner fuses to the surface of a paper permanently
through this combination of heat and pressure.
5) Halogen Lamp
The Laser Scanning Unit (LSU) consists of one polygon motor and one LD (Laser Diode), and forms a latent image on the
surface of OPC drum. For this process, there are a C-DOE lens, F-Theta Lens, reflection mirror (that changes laser beam
path). Also, LD PBA is located to the front of the LSU for interface.
The PD sensor located in LD PBA detects the scanning start line and generates the horizontal sync signal (Hsync).
NOTE
The LSU is the optical precision device. Please handle it carefully and do not remove the cover.
1 LD PBA
2 P/Mirror Motor
3 F- Lens
4 Reflection Mirror
5 C-DOE Lens
Information
- Part Code : JC97-04699A [LSU]
The laser beam is reflected from the mirror [A] and passes through F-theta lens[B]. And then its direction is changed
by the reflection mirror [C]. It is transferred to OPC[D].
The LD unit generating the laser beam has the dual beam laser diode with 780nm wavelength. It is controlled by the
LD drive IC.
Item Specification
LD Unit Laser Diode : Dual Beam
Driving IC for Dual LD
P/Motor speed 28,587 rpm
Process Speed 242.04 mm/sec
H/W interface LD Harness : 14 Pin FFC
P/Motor Harness : 5 Pin FFC
The following diagram displays the locations of the printer drive motors.
Front View
Rear View
Information
- Part Code : JC93-00923A [DRIVE MAIN]
Information
- Part Code : JC93-01230A [DRIVE-FUSER]
Power Train Simplex/Duplex : Forward / Reverse Driving by STEP motor
Step motor Gear Gear Gear Gear Gear Gear Gear Exit Roller 3 driving
Step motor Gear Gear Gear Gear Gear Gear Gear Gear Exit Roller 2 driving
Step motor Gear Hub-Clutch Gear Fuser pressure driving
Information
- Part Code : JC93-01231A [DRIVE-CST LIFT]
Power Train Pick-Up (Forward rotation) / Cassette Lifting (Reverse rotation)
Step motor Gear Gear Pick-Up driving
Step motor Gear Gear Gear Gear Gear Cassette Lifting driving
The paper surface is exposed by the platen CIS or ADF CIS and the reflected light is passed to the CIS sensor. The function
of the CIS sensor is to change from the optical image data to the electrical(analog) signal. The analog signal is converted to
the digital signal, and then the image process executes to make a image.
This machine uses the digitalized CIS for scan processing. This machine supports the dual scanning by using a platen
CIS and a document feeder CIS.
The following shows the construction and purpose of the scanning system :
2) Pick up module
The pick up module transfers the paper from the input tray to the DSDF inside and separates the paper.
5) Platen motor
This is the driving module for moving the platen CIS module. It is located to the right-bottom of the frame-platen.
Main board
DSDF board
OPE board
HVPS board
SMPS board, etc.
O PE
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NAND Flash (O S ) US B STE P
NAND FLAS H SAT A
128M B HOS T MO TO R
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The main board handles the video control, engine control and scan control.
The main board receives the print data from the host through the network or USB port, and it receives the copy data from the
scan control part. It takes this information and generates printable video bitmap data. It controls all modules required to
print, that is, LSU, HVPS, fan, fuser, scan function, LCD display, touch screen.
The main board consists of the main processor(1GHz dual core CPU), memory(DDR3 1GB), flash(128MB), 1G Ethernet
PHY, USB2.0 HUB, scan/video/UI/fax signal interface connection, motor driving IC, engine signal interface connection,
power interface.
The main processor controls video, engine, UI display and communicates the various devices. The main board is connected
to the HDD by SATA2 and to the SCF by UART.
Connection
1 LSU Interface 10 EDI 19 SMPS Fan
2 Outbin Full Sensor 11 Giga RJ45 20 SMPS Power
3 OPE Power Interface 12 USB Device 21 SMPS Control
4 CRUM 13 Fuser Thermistor 22 Main Fan
5 FAX Interface 14 SCF 23 SATA Power
6 DCIS_Platen Interface 15 Paper Size Sensor 24 Engine Interface
7 DCIS_ADF Interface 16 Exit Sensor 25 HDD Interface
8 SCAN Motor / Sensor 17 Duplex Motor / Sensor 26 HVPS
9 DSDF Motor / Sensor 18 WLAN / NFC 27 DIMM
Information
- Part Code : JC9202808A
- Part Name : PBA-MAIN
2.10.2. OPE
Control panel uses 7 inch touch screen panel for user interface.
1) OPE PBA
Information
- Part Code : JC92-02809A
- Part Name : PBA-OPE
Connection
1 USB HOST
2 UART1 Debug
3 Touch Pad Interface
4 LCD Interface
5 Key Interface
6 Main Power Interface
7 Main USB Interface
2) LCD
Information
- Part Code : JC98-04026A
- Part Name : ETC-LCD
Connection
1 Touch Pad Interface
2 LCD Interface
The SO-DIMM PBA is the system memory module of the main board. It is used for the operating system, some system
application programs, and it stores some print data from the USB and Network port (scanned images, copy data, fax data and
printable video data, etc.). The SO-DIMM PBA includes the following features:
NOTE
Only this memory can be installed to the main board. A wise use memory can not be installed.
The CRUM PBA includes CRU memory for toner cartridge life cycle counting.
The fax(modem) card is used to transfer and receive the fax data through a telephone line. This PBA is controlled by
the main board and has two connectors, connectors, one for the telephone line connection and the other for an external
phone connection.
Information
- Part Code : JC92-02569A
- PBA name : PBA-LIU
Connection
1 Fax Joint Interface Connector
2 Tel Line Interface Connector
3 External Phone Interface Connector
SCF board controls the optional cassette. SCF can be installed Max 3 for M4080 series. SCF board consists of a
controller(S3F443FX), motor drive IC for controlling the feeding timing with the main board.
Information
- Part Code : JC92-02754A
- PBA Name : PBA-SCF
Connection
1 BLDC motor
2 Main solenoid
3 Paper size sensor
4 Interface lower
5 Interface upper
6 Regi solenoid
7 Paper empty sensor
8 Elevator motor
9 Paper low sensor
Information
- PBA-NFC (Part Code : JC9202788A)
- PBA-HUB JOINT (Part Code : JC9202787A)
- PBA-WNPC (Part Code : JC9202767A)
Connection
1 NFC Interface
2 External USB connection
3 USB HUB
SMPS (Switching Mode Power Supply) board supplies electric power to the main board and other boards. It includes
FDB(Fuser Drive Board) function. The voltage provided includes +5V, and +24V from a 110V/220V power input. It has
safety protection modes for over current and overload.
Specification
General Input / Output Voltage
1) Input
- AC 110V (93.5V ~ 137V) / 10A
- AC 220V (187V ~ 275V) / 6.3A
2) Output
- DC +5V / 4.0A
- DC +24V / 6.0A
3) Output Power
- DC +5V : 20W
- DC +24V : 144W
- FDB : 850W
Information
110V 220V
Part Code JC44-00222B JC44-00223B
Connection
1 Input_AC
2 Output_AC(to Fuser)
3 Output_DC(to Main PBA)
4 Control Signal (from Main PBA)
HVPS(High Voltage Power Supply) board generates high-voltage channels, which include THV, MHV, DEVE DC,
Fuser-bias.
Information
- Part Code : JC4400197A
- Part Name : HVPS
Connection
1 SUPPLY 5 OPC
2 DR.BLADE 6 MHV
3 THV 7 HVPS INPUT (CN1)
4 DEVE DC
Specification
1) Input Voltage : DC 24V, 3.3V
2) Output Voltage
- MHV : -1240V
- DEVE DC : -338V
- BLADE : -389V
- SUPPLY : -489V
- THV+ : 1315V
- THV- : -1000V
- FUSER : -240V
1) Sensor
3) Fan
Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature
rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and firfe.
Damaged cables could lead to electric shock or unit malfunction.
Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
2) Do not touch any soldered connections, connector terminals or other electronic parts when handling insulated parts.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing, screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.
1. Remove the cassette. 3. Lift small tap, then remove the separation roller.
1. Remove the cassette. 2. Lift small tap, then remove the pick up and forward
roller.
1. Remove the SCF cassette. 3. Lift small tap, then remove the separation roller.
1. Remove the cassette. 2. Lift small tap, then remove the pick up and forward
roller.
1. Open the front cover. Remove 2 screws. 3. Remove the right cover by releasing the side hooks.
1. Open the front cover. Remove 2 screws. 3. Remove the right cover by releasing the side hooks.
1. Remove the duplex unit. 2. Lift up the left side of the rear cover to release it from
the holder. Then remove the rear cover.
3.3.5. HDD
1. Remove the right cover. (Refer to 3.3.1.) 3. Release the HDD after removing 4 screws.
1. Remove the right cover. (Refer to 3.3.1.) 5. Remove 5 screws. Unplug the harness. Then, release
the HVPS board.
2. Remove the HDD. (Refer to 3.3.5.)
1. Remove the right cover. (Refer to 3.3.1.) 3. Unplug the harness on the SMPS board. Remove 4
screws. Then, release the SMPS board.
2. Release the harness from the holder of the SMPS cover.
Remove 3 screws and unplug the fan connector. Then,
release the SMPS cover.
1. Remove the right cover. (Refer to 3.3.1.) 3. Unplug the motor connector. Remove 2 screws. Then,
release the duplex motor.
2. Release the harness from the holder of the SMPS cover.
Remove 3 screws and unplug the fan connector. Then,
release the SMPS cover.
1. Remove the left cover. (Refer to 3.3.2.) 3. Unplug the motor and clutch connectors. Remove 7
screws. Then, release the main drive unit.
2. Release the harness from the guide. Remove 2 screws.
Then, release the harness guide.
1. Remove the right cover. (Refer to 3.3.1.) 4. Remove the paper size sensor on the opposite side.
1. Open the DSDF Unit. 4. Unplug the OPE cable and release the OPE Unit.
3. Remove 6 screws.
NOTE
1. Remove the rear cover. (Refer to 3.3.1.) 6. Remove 2 screws from the rear side.
1. Remove the scanner unit. (Refer to 3.3.14.) 4. Lift up and release the DSDF unit.
1. Remove the Scanner Unit. (Refer to 3.3.14.) 3. Unplug the harness. Remove 3 screws. Then, release
the fax board.
2. Remove 3 screws. Then, release the COVER-MIDDLE
R.
1. Remove the Scanner Unit. (Refer to 3.3.14.) 5. Remove 6 screws from the top side.
3.3.18. LSU
1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 4 screws. Then, release the LSU.
5. Remove 2 screws.
1. Remove the Exit Unit. (Refer to 3.3.19.) 3. Remove the Bin-Full sensor.
3.3.21. MP Unit
7. Pull down on both green point of the MP Unit. 9. Remove the MP Unit.
3.3.22. MP Roller
1. Open the front cover. 3. Release the MP roller Assy while pushing it to the left.
3.3.23.1. PBA-SCF
1. Remove the SCF cassette. 5. Remove 7 screws. Then, remove the Frame Dummy
Right.
2. Remove 3 screws.
1. Remove the SCF cassette. 5. Remove 7 screws. Then, remove the Frame Dummy
Right.
2. Remove 3 screws.
3.3.23.3. Clutch
1. Remove the SCF cassette. 5. Remove 7 screws. Then, remove the Frame Dummy
Right.
2. Remove 3 screws.
1. Remove the SCF cassette. 5. Remove 7 screws. Then, remove the Frame Dummy
Right.
2. Remove 3 screws.
4. Troubleshooting
1 Display screen Shows the current machine status and prompts during an operation. You can
set menus easily using the display screen.
2 Job Status Shows the jobs currently running, queued jobs, completed jobs, current error
code or secured jobs.
3 Counter Shows the amount of paper used.
4 Numeric keypad Dials numbers and enters alphanumeric characters. You can also enter the
number value for document copies or other options.
5 Eco Turn on Eco mode. Turn on the Eco mode to reduce toner consumption and
paper usage when pc-printing and copying only.
6 Power / Wake Up Turns the power on or off. When the blue LED is on, the machine is powered
on and you can use it. To turn the machine off, press and hole this button for
at least 3 seconds. Press Yes when the confirmation window appears.
7 Clear Deletes characters in the edit area.
8 Interrupt Stops a job in operation for urgent copying.
9 Stop Stops an operation at any time. The pop-up window appears on the screen
showing the current job that the user can stop or resume.
10 Start Starts a job.
11 Redial/Pause Redials the recently sent fax number or received caller ID in ready mode, or
inserts a pause (-) into a fax number in edit mode.
12 Log out Allows user to log out.
13 On Hook Dial When you press this button, you can hear a dial tone. Then enter a fax number.
It is similar to making a call using a speaker phone.
14 Reset Resets the current machine setup.
15 Status LED Shows the status of your machine
NOTE
When you use the display screen, use your finger only. The screen may be damaged with a sharp pen or anything else.
Display screen
NOTE
The display screen on the control panel allows user-friendly operation of the machine. Once you press the home icon on
the screen, it shows the display screen. The display screen image in this users guide may differ from your machine
depending on its options or models.
Scan to USB : Enters the Scan to USB menu. When a USB memory device is inserted into the USB memory port on
your machine, Scan to USB is activated on the display screen
Machine Setup : You can browse current machine settings or change machine values.
Samsung Cloud : In order to use this menu, Samsung Cloud Printer should be registered. For more information, contact
your local Samsung dealer or the retailer where you purchased your machine
SmarThru WorkFlow : In order to use this menu, SmarThru WorkFlow should be installed. For more information,
contact your local Samsung dealer or the retailer where you purchased your machine.
Counter button
When you press the Counter button on the control panel, You can see the number of impressions. When you select
Device, you can see the number of impressions by device. An impression typically refers to a single side of a sheet
and not a one-sided print.
Eco button
The eco feature allows you to save print resources and leads you to eco-friendly printing. When you press the Eco button,
the machine turns eco mode on or off. If the eco mode is on, you can see the eco image on some features. Some options
in the features are not available to use in the eco mode.
NOTE
If the machine requests a password for eco mode, you need to enter the password.
The Eco button is activated only for Copy, Quick Copy menus.
Status Description
Off The machine is not in Eco mode.
Green On The machine is in Eco mode.
Interrupt button
When you press the Interrupt button, the machine goes into interrupt mode, which means it stops the current printing job for
an urgent copy job. When the urgent copy job is completed, the previous printing job continues.
Status Description
Off The machine is not in interrupt printing mode.
Green On The machine is in interrupt printing mode.
NOTE
To resolve the error, look at the error message and its instructions from the troubleshooting part.
You also can resolve the error with the guideline from the computerss Samsung Printing Status program window.
Status LED
The color of the status LED indicates the machine's current status.
Status Description
Off The machine is off-line.
The machine is in power saver mode. When data is received, or any button is pressed, it
switches to on-line automatically.
Blue On The machine is on-line and can be used.
Blinking Fax The machine is sending or receiving faxes.
Copy The machine is copying documents.
Scan The machine is scanning documents.
Print When the status LED slowly blinks, the machine is receiving data
from the computer.
When the status LED blinks rapidly, the machine is printing data.
Orange On The toner cartridge life is totally empty. Remove the old toner cartridge and install a
new one.
A paper jam has occurred.
The door is open. Close the door.
There is no paper in the tray. Load paper in the tray.
The machine has stopped due to a major error. Check the display message
Blinking A minor error has occurred and the machine is waiting for the error to be cleared.
Check the display message. When the problem is cleared, the machine resumes its
original task.
The toner cartridge life is near the end of its life. Order a new toner cartridge. You can
temporarily improve print quality by redistributing the toner.
NOTE
Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs
and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing
interval, media type, and media size. Some amount of toner may remain in the cartridge even when the orange LED is on and
the printer stops printing.
Power LED
Status Description
Off The machine is off-line.
Status Description
Blue On The machine is on-line and can be used.
The machine is in power save mode. When data is received, or any screen is pressed, it
switches to on-line automatically.
This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
NOTE
After FW upgrade with memory clear, DSDF CIS Shading required. About DSDF Shading, please refer to Shading Test in
4.6.5 Diagnostics
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this printer.
Follow all of the instructions carefully.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
5) Press the button on control panel in this order. (Settings > Admin Settings > Application Management > Application >
Install)
6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it.
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this MFP. Follow
all of the instructions carefully.
Perform the following procedure to update the MFP firmware from the network.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
2) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address of your printer
(http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Login as Admin in Sync Thru Web
Service.
NOTE
Login using the Administrator ID and Password established during initial machine setup.
4) Choose installation file (F/W file) by browsing the file system and click [OK].
6) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want
to force the firmware update even if the firmware version to be installed is lower or same with the currently installed
firmware in the device. Press [OK] to start the firmware upgrade.
8) Once the installation is complete, the machine power-off and power-on automatically.
NOTE
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray1
1) Pull out tray1.
3) Insert tray 1 back into the machine until it snaps into place.
If you do not see the paper in this area, stop and go to next step:
In optional tray
NOTE
3) Insert tray 2 back into the machine until it snaps into place.
If you do not see the paper in this area, stop and go to next step :
If you do not see the paper in this area, stop and go to next step:
CAUTION
The fuser area is hot. Turn the machine off and let the machine cool before removing paper from the Fuser Unit area.
Failure to take care when removing paper from this area may cause injury.
If you do not see the paper in this area, stop and go to next step:
In exit area
NOTE
The fuser area is hot. Take care when removing paper from the machine.
If you do not see the paper in this area, stop and go to next step:
If you do not see the paper in this area, stop and go to next step:
CAUTION
Be careful when servicing this area as the Fuser Unit is extremely hot.
5) Grasp the misfeed original, and remove the paper from the feed area by carefully pulling it.
This chapter gives you step-by-step instructions for setting up the network environment through SyncThru Web Service.
NOTE
Internet Explorer 6.0 or higher is the minimum requirement for SyncThru Web Service.
Some menus may not appear on the display screen depending on the settings or models. If so, it is not applicable to
your machine.
View the machines device information and check its current status.
Change TCP/IP parameters and set up other network parameters.
Change the printer preference.
Set the email notifications advising of the machines status.
Get support for using the machine.
Upgrade machine firmware.
1) Start a web browser, such as Internet Explorer, that supports IPv4 addressing as a URL.
Enter the machines IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
NOTE
You can get the machines IP address from the machine report.
1) Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.
2) Select one of the IPv6 addresses (Stateless Address, Stateful Address, Manual Address) from Network Configuration
Report.
NOTE
You can get the machines IPv6 address from the machine report.
NOTE
1) Click Login on the upper right of the SyncThru Web Service website. A log-in page appears.
Information tab
This tab gives you general information about your machine. You can check things, such as the machines status, supplies
status, count information, network information, and more. You can also print reports, such as configuration page.
Active Alerts: You can check the current alerts in the machine. Use this information to troubleshoot machine errors.
Supplies: You can check the supplies information. For toner cartridges and imaging units, supplies status is displayed
with a visual graph showing you the amount of each supply left. Page counts are also available which can help you
predict when to change the supplies. This feature is also available from the machine.
Usage Counters: You can check the billing information and usage counter of the machine. This feature is also available
from the machine.
Current Settings: Shows the current settings of the machine and network.
Machine Information: Shows the current machine settings.
Network Information: Shows the current network settings. Use this page as a reference and change the necessary
settings needed for using the network.
Security Information: Shows the current security settings of the machine and network.
Print Information: You can print all the reports provided by your machine. You can use these reports to help you
maintain your machine. This feature is also available in the machine.
Settings tab
Settings tab has sub menus, Machine Settings and Network Settings. You cannot view or access this tab if you do not
log-in as an administrator.
Network Settings: You can set up the network environment to use your machine as a network machine. You can also
set the settings from the machine.
- General: You can set general machine information to use in the network and set ethernet settings. This feature is
also available from the machine.
- TCP/IPv4, TCP/IPv6, Raw TCP/IP, LPR/LPD, IPP, Telnet, WSD, SLP, UPNP, mDNS, CIFS, SNMPv1/v2,
SNMPv3: You can set protocol settings.
- Outgoing Mail Server (SMTP): You can set server settings for outgoing emails. If this setting is not configured,
you cannot use scan to email feature. Outgoing emails will be sent through SMTP server you set here.
- HTTP: You can allow or block users from accessing the SyncThru Web Service.
- Proxy: You can set proxy settings and enable authentication.
Security tab
The security tab has System Security, Network Security, User Access Control and System Log. You cannot access this
tab if you do not log-in as an administrator.
System Security: From the SyncThru Web Service, select the Security tab > System Security.
- System Administrator : Enter the system administrators information. The machine sends email notification to the
email address set here. This feature is also available from the machine.
- Feature Management : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Information Hiding : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Restart Device : You can reboot your machine. Click the Restart Now button to reboot.
Network Security: From the SyncThru Web Service, select the Security tab > Network Security.
- Digital Certificate: You can manage digital certificates. A digital certificate is an electronic certificate that verifies
the secure association between communication nodes. You need to add the certificate for SSL communication.
- Secure Connection : You can enable or disable secure connection to use more enhanced secure network channel.
For secure communication, using the Secure Connection feature is recommended.
- SNMPv3 : You can set SNMPv3.
- IP Security : You can set IP security settings.
- IP/MAC Filtering : You can set filtering options for IP and MAC addresses. If the administrator does not add a
filtering rule for IPv4, IPv6, and MAC addresses, nothing is filtered. If the administrator has added a filtering rule,
filtering will be applied to the entered IPv4, IPv6, and MAC addresses.
IPv4 Filtering: You can enable/disable IPv4 filtering as well as manage filtering rules.
IPv6 Filtering: You can enable/disable IPv6 filtering as well as manage filtering rules.
MAC Filtering: You can enable/disable Mac filtering as well as manage filtering rules.
- 802.1x : You can enable/disable 802.1x Security as well as manage filtering rules.
- External Authentication Server : Set the servers for authentication.
User Access Control: You can restrict users from accessing the machine or application. You can also give specific
permission for user to only use certain feature of the machine. For example, you can allow user A to only use print
feature. In this case, user A will not be able to scan, copy or fax with the machine.
- Authentication (Activating access control) : You can choose the authentication method for user authentication.
Select a mode and click on the Options button.
- Authorization (Giving rights): You can give permissions to a user to only use certain features of the machine.
- Authority Management: You can give different rights to different users. For example, you can allow user A to
use all the machines functions while giving user B only the right to print.
- Accounting : You can manage accounts.
- User profile: You can store user information on the machines hard drive. You can use this feature to manage the
users using the machine. You can also group the users and manage them as a group. You can add up to 1,000
entries. User identified by user ID and password are allowed to modify their password. They are allowed to view
all of their profile information. When it comes to the role, users are allowed to see only the role they belong to
but not its permissions.
System Log: You can keep logs of events that have happened in the machine. The administrator can record and manage
the machine usage information by keeping the system log files. The system log files are stored on the machines
HDD (hard disk drive), and when it is full, it will erase old data. Export and save the important audit data separately
using the exporting feature.
- Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and
transfer to a repository server.
- Log Viewer : You can view, delete, and search log files.
Copyright 1995-2013 SAMSUNG. All rights reserved. 4-34
4. Troubleshooting
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact
information for sending emails. You can also connect to the Samsung website or download manuals and drivers by
selecting the Link menu.
Firmware Version : You can check the firmware version used in the machine. Check the version and update it
if necessary.
Application Management : You can add or delete applications/license. If you add an application, you need to activate
the license of the installed application. Some applications may not have a license.
Backup/Restore : You can backup the machines configurations and restore the configuration when there is a problem
with the machine. The saved (backed up) files can also be used to configure other machines.
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine.
NOTE
For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager .
For Mac,
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.
1 Printer list The Printer List displays printers installed on your computer and network printers
added by network discovery (Windows only).
2 Advanced Setting The advanced user interface is intended to be used by the person responsible for
managing the network and machines.
NOTE
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
NOTE
NOTE
This button opens the Troubleshooting Guide when an error occurs. You can
directly open the troubleshooting section in the users guide.
5 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru Web Service icon is
enabled.
6 Contents area Displays information about the selected machine, remaining toner level, and
paper. The information will vary based on the machine selected. Some machines
do not have this feature.
7 Order supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.
To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter 1934
and press the OK button.
To exit the service mode, press the Exit Service button at the right upper corner of the display.
a) Information Tab
Level 1 Level 2 Level 3 Level 4
General
Customer Replacement Unit Toner
Transfer
Supply Status Fuser
Field Replacement Unit
Roller
ADF Roller
Software Version
Information Power On Hours
Service Hours Low Power Hours
Power Save Hours
Fault Log
Print Reports
RTF Format
Export Reports XML Format
PDF Format
c) Diagnostics Tab
Level 1 Level 2 Level 3 Level 4
Engine NVM Initialization
Engine
Engine NVM Read/Write
Diagnostics
Engine Test Routines
Fax NVM Read/Write
Fax Diagnostics
Fax Test Routines
Scanner/ADF Test Routines
Scanner
Diagnostics Platen shading
Diagnostics Shading Test
ADF shading
Image Position
Print Adjustment
Print Test Patterns
Adjustment Copy Adjustment Image Position
Scan Area Adjustment Manual Adjustment
ADF Adjustment Manual Adjustment
d) Service Functions
Level 1 Level 2 Level 3 Level 4
Main Memory
Clear
Device Configuration Data Clear
Temporary & Spool Data Clear
4.6.3. Information
4.6.5. Diagnostics
NOTE
- When executing DSDF shading, use only exclusive shading sheet(Xerox4200 LTR ).
- Before executing DSDF shading, DSDF CIS's cleanness should be checked.
- Shading Test for ADF Unit must be carried out, after replacing the DSDF unit / Main
board or updating the firmware.
Verification
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose ALL for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : 5.0 mm
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.
1) Please make sure that initial values of margin adjustment must be the same as values of
print adjustment.
2) It is recommended to perform adjustment for each tray at a time. i.e. do not select All for
tray selection. It often causes confusing for the adjustment.
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose ALL for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : 5.0 mm
Diagnostics > Adjustment > Scan Area Adjustment > Manual Adjustment
Purpose To correct image position and magnification of scanned images manually.
Operation Procedure 1) Choose one item from the table. There are three items to choose.
Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:
98.5/101.5)
2) Select one item and press the Edit button.
3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press +.
Otherwise, press -.
5) Magnification (c) : If the current value is smaller than the specification, press -.
Otherwise, press +.
6) Press the OK button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the scan
glass.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line c of the chart to the copy.
NOTE
Specification
- a,b : 10, 1.5 mm
- c: 190, 1.5 mm
NOTE
Specification
- a,b : 10, 1.5 mm
- c: 190, 1.5 mm
2) When the pop-up appears, press the area below until the passcode window appears. Enter 1934 and press
the OK button.
3) Go to "Service Functions > Debug Log" and change debug log level to DETAILS.
5) Select All or Period. When you select Period, input the start and end date.
7) Once it is completed, the message will be displayed. Then restore the debug log level to JOB STATUS.
NOTE
If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
NOTE
- Packet Size
Show the file size captured
NOTE
This function repairs or formats the HDD of the system. To use this function, a HDD image need to be saved in a USB
memory, and that USB memory needs to be plugged in the system before the execution.
NOTE
1) From the system recovery UI, Choose SYS to recover only the system partition of the HDD or ALL to recover
all the partition of the HDD.
2) When the system recovery UI is appeared after reboot, choose HDD Repair to repair any corrupted data in the
selected partition or choose HDD Format to format the data in the selected partition.
a) HDD Format
- Hidden Partition : This can format and reinstall the only System Binary in HDD. User data is not deleted.
- USB : This can format the HDD using USB stick. All data except the stored in MSOK will be deleted.
- Network : This can format the HDD using network. All data except the stored in MSOK will be deleted.
b) HDD Repair : This can restore the internal system by checking the HDD error. This is for HDD recovery itself
and irrelevant to the user data in device.
3) When pushing Next button, the login page for authentication will be displayed. The password will be 1934
as the factory setting password.
5) When pushing Next button on option selection page, the confirmation page will be displayed.
7) When completing HDD Recovery or HDD Repair successfully, reboot the machine.
NOTE
If the system initialization is not executed, enter the svc mode and execute Full memory clear.
If not, the machine may not work normally.
9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all
FW module level.
NOTE
The description for some codes like a 003, 020 can not be provided by HQ R&D policy.
SFE Description
Code
001 In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output
direction regardless of simplex or duplex.
003 confidential
006 The device supports only user's own email address for scan to email.
007 [PCL6] The device prints as original 1 dot line without 2 dot line compensation.
008 [PCL5] The device ignores paper size command in PRN and prints as paper size in tray.
009 PJL readback response is changed with HPOS.
1) Add <CR><LF> to EOJ response.
2) No EOJ job but EOJ response occurs.
3) Device uses Job name instead of EOJ name.
010 Maximum value of 'Power save time' is increased as 240 min.
012 If the device is in jam status, all print jobs except secure or stored jobs are deleted automatically.
013 The device ignores the USB memory stick and detects only card reader.
014 When the authenticated user uses scan to email, user's email address is added automatically.
015 The device supports to connect to LDAPs server without any certificate.
016 The device fits image appearance in report page
019 User ID is not case-sensitive for login
032 The device shall print line even though that has less than 1 dot.
033 The device shall draw Letter Gothic font as previous thickness.
035 The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support
A3/Ledger size.
4.7. Troubleshooting
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
Printing
quality is Refer to "Solution
nomal? of Image Problem"
END
Messages appear on the control panel display to indicate the machines status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
11-2T01
11-2T11
11-2T21
11-2T31
11-2T41
11-2T61
Error message
Tray paper mismatch
Tray 1 paper mismatch
Tray 2 paper mismatch
Tray 3 paper mismatch
Tray 4 paper mismatch
MP tray paper mismatch
Symptom
Paper in tray is not matched to the machine paper setting.
Troubleshooting method
1) Check and change the paper setting of the corresponding tray properly.
Error Code
A11112
A11113
Error message
Main Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
Symptom
Main (OPC) motor operation is abnormal.
Troubleshooting method
A11112 : Main motor is not operated for print-job.
1) Turn the machine off then on. If the error persists, check the following.
3) Check the connection between the main motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
Error Code
A21210
A22110
Error message
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists
Symptom
Main fan or SMPS fan is not operational.
Troubleshooting method
NOTE
3) If the connection is OK, Enter SVC mode and execute fan test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it.
Error Code
A33311
A33312
A33320
Error message
Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
The room temperature is not suitable for this set use. Please adjust room temperature
Symptom
Outer temperature sensor is defective.
Troubleshooting method
1) Turn the machine off then on.
3) Check the harness connection between main board and temperature sensor. Reconnect the sensor harness.
Error Code
C21110
Error message
Prepare new toner cartridge
Symptom
Toner cartridge is almost empty.
Troubleshooting method
1) Open the front cover.
3) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
Error Code
C21120 / C21150 / C21160 / C21170
Error message
Replace with new toner cartridge
End of life, Replace with new toner cartridge
Symptom
Toner cartridge is at the end of its life.
Troubleshooting method
1) Open the front cover.
Error Code
C21323 / C21411
Error message
Toner Failure: #C2-1323. Install toner cartridge again
Toner cartridge is not installed. Install it
Symptom
The toner cartridge is not installed properly.
Troubleshooting method
1) Open the front cover.
2) If the toner cartridge is not installed, install it. Try to test the machine again.
3) If the toner cartridge is installed, remove it. Check if the contact terminal is contaminated or broken.
7) Turn the machine off then on. Try to test the machine.
Error Code
C21512
Error message
Toner cartridge is not compatible. Check users guide.
Symptom
Toner cartridge is not compatible.
Troubleshooting method
1) Open the front cover. Remove the toner cartridge.
2) Check if the label information of the toner cartridge is same with the machines one. (ex. /SEE)
3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with
a new one.
Error Code
C21710 / C21711 / C21712
Error message
Toner Cartridge Failure: #C2-1710. Call for service
Toner Cartridge Failure: #C2-1711. Call for service
Toner Cartridge Failure: #C2-1712. Call for service
Symptom
The data of CRUM is not detected. / CRUM is defective.
Troubleshooting method
1) Open the front cover. Check if the toner cartridge is installed.
3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
6) If the problem persists, replace the toner cartridge with new one.
Error Code
C61110
Error message
Prepare new fuser unit
Symptom
Fuser unit life will be expired soon.
Troubleshooting method
1) Prepare new fuser unit.
Error Code
C61120
Error message
Replace with new fuser unit
Symptom
Fuser unit is at the end of its life.
Troubleshooting method
1) Turn the machine off.
Error Code
H1-1210 / H11211
Error message
Paper jam in tray 2
Symptom
Paper jam has occurred in tray2.
Troubleshooting method
1) Remove the jammed paper. If the problem persists, check the followings.
3) Check if the pick up/forward/separation rollers of the tray2 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
Error Code
H1-1220
Error message
Tray 2 door is open. Close it
Symptom
Tray 2 door is open.
Troubleshooting method
1) Check if the tray2 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
Error Code
H1-1222
Error message
Tray 2 cassette Out / Tray 2 cassette is pulled out. Insert it properly
Symptom
Tray 2 cassette is pulled out.
Troubleshooting method
1) Insert the tray 2 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
Error Code
H1-1230
Error message
Error: #H1-1230 / Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for service if the problem
persists
Symptom
Connection between the main machine and the SCF unit is abnormal.
Troubleshooting method
1) Check the harness connection between the main machine and the SCF unit.
Reconnect the harness.
Error Code
H1-1251 / H11252
Error message
Paper Low in tray 2 / Paper is low in tray 2. Load paper
Paper Empty in tray 2 / Paper is empty in tray 2. Load paper
Symptom
Paper in the tray2 is less than 10% of specification or empty. / The photo sensor is defective.
Troubleshooting method
1) Remove tray2. Load the paper in tray2.
2) If paper is loaded but error message has not disappeared, check the following.
a) Check if the paper empty sensor is contaminated. If so, clean it.
b) If the paper empty sensor is defective, replace it.
c) If the empty actuator is defective, replace it.
Error Code
H1-1253
Error message
Error: #H1-1253 / Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the problem persists
Symptom
The paper is not fed from tray2.
Troubleshooting method
1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
Error Code
H1-1310 / H11311
Error message
Paper jam in tray 3
Symptom
Paper jam has occurred in tray3.
Troubleshooting method
1) Remove the jammed paper. If the problem persists, check the followings.
3) Check if the pick up/forward/separation rollers of the tray3 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray3 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
Error Code
H1-1320
Error message
Tray 3 door is open. Close it
Symptom
Tray 3 door is open.
Troubleshooting method
1) Check if the tray3 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
Error Code
H1-1322
Error message
Tray 3 cassette Out / Tray 3 cassette is pulled out. Insert it properly
Symptom
Tray 3 cassette is pulled out.
Troubleshooting method
1) Insert the tray 3 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
Error Code
H1-1332
Error message
Error: #H1-1332 / Tray Failure: #H1-1332. Check tray 3 connection & turn off then on. Call for service if the problem
persists
Symptom
Connection between the main machine and the SCF unit is abnormal.
Troubleshooting method
1) Check the harness connection between the main machine and the SCF unit.
Reconnect the harness.
Error Code
H1-1351 / H11352
Error message
Paper Low in tray 3 / Paper is low in tray 3. Load paper
Paper Empty in tray 3 / Paper is empty in tray 3. Load paper
Symptom
Paper in the tray3 is less than 10% of specification or empty. / The photo sensor is defective.
Troubleshooting method
1) Remove tray3. Load the paper in tray3.
2) If paper is loaded but error message has not disappeared, check the following.
a) Check if the paper empty sensor is contaminated. If so, clean it.
b) If the paper empty sensor is defective, replace it.
c) If the empty actuator is defective, replace it.
Error Code
H1-1353
Error message
Error: #H1-1353 / Tray Failure: #H1-1353. Pull tray 3 out and insert it. Call for service if the problem persists
Symptom
The paper is not fed from tray3.
Troubleshooting method
1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
Error Code
H1-1410 / H11411
Error message
Paper jam in tray 4
Symptom
Paper jam has occurred in tray4.
Troubleshooting method
1) Remove the jammed paper. If the problem persists, check the followings.
3) Check if the pick up/forward/separation rollers of the tray4 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
Error Code
H1-1420
Error message
Tray 4 door is open. Close it
Symptom
Tray 4 door is open.
Troubleshooting method
1) Check if the tray4 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
Error Code
H1-1422
Error message
Tray 4 cassette Out / Tray 4 cassette is pulled out. Insert it properly
Symptom
Tray 4 cassette is pulled out.
Troubleshooting method
1) Insert the tray 4 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
Error Code
H1-1434
Error message
Error: #H1-1434 / Tray Failure: #H1-1434. Check tray 4 connection & turn off then on. Call for service if the problem
persists
Symptom
Connection between the main machine and the SCF unit is abnormal.
Troubleshooting method
1) Check the harness connection between the main machine and the SCF unit.
Reconnect the harness.
Error Code
H1-1451 / H11452
Error message
Paper Low in tray 4 / Paper is low in tray 4. Load paper
Paper Empty in tray 4 / Paper is empty in tray 4. Load paper
Symptom
Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
Troubleshooting method
1) Remove tray4. Load the paper in tray4.
2) If paper is loaded but error message has not disappeared, check the following.
a) Check if the paper empty sensor is contaminated. If so, clean it.
b) If the paper empty sensor is defective, replace it.
c) If the empty actuator is defective, replace it.
Error Code
H1-1453
Error message
Error: #H1-1453 / Tray Failure: #H1-1453. Pull tray 4 out and insert it. Call for service if the problem persists
Symptom
The paper is not fed from tray4.
Troubleshooting method
1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
Error Code
M1-1110
Error message
Paper jam in tray 1. Please remove the paper
Symptom
The jammed paper has occurred in the tray1.
Troubleshooting method
1) Clear the jammed paper.
If the problem persists, check the following.
3) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
4) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
5) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
6) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
Error Code
M1-1610
Error message
Paper jam in MP tray. Please remove the paper
Symptom
The jammed paper has occurred in the MP tray.
Troubleshooting method
1) Clear the jammed paper.
If the problem persists, check the following.
Error Code
M1-3122
Error message
Tray 1 cassette Out / Tray 1 cassette is pulled out. Insert it properly
Symptom
Tray 1 cassette is pulled out.
Troubleshooting method
1) Remove and reinstall the tray 1 cassette.
Error Code
M1-4111
Error message
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists
Symptom
The machine can not pick up the paper from the tray.
Troubleshooting method
1) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
3) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
4) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
5) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
Error Code
M1-5111 / M15112
Error message
Paper Low in tray 1 / Paper is low in tray 1. Load paper
Paper Empty in tray 1 / Paper is empty in tray 1. Load paper
Symptom
There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting method
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
4) If the empty sensor is defective, replace it. Check if the connector is connected properly.
Error Code
M15612
Error message
Paper is empty in MP tray. Load paper
Symptom
There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting method
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
Error Code
M2-1111 / M21114
Error message
Paper jam inside of machine. Please remove the paper
Symptom
A paper jam was detected at the feed sensor.
Troubleshooting method
1) Remove the jammed paper.
If the error persists, check the followings.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the feed sensor harness is connected properly. Reconnect the harness.
5) Check if the feed roller is contaminated or worn out. If yes, replace it.
6) Check the main drive unit operation. If necessary, replace the main drive unit.
Error Code
M2-2210 / M22310
Error message
Jam inside of duplex
Jam bottom of duplex
Symptom
A paper jam was detected in the bottom of duplex.
Troubleshooting method
1) Remove the jammed paper.
4) Check if the duplex motor harness is connected correctly. Reconnect the harness.
Error Code
M31110 / M31112
Error message
Paper jam in exit area. Please remove the paper
Paper jam inside of machine. Please remove the paper
Symptom
A paper jam was detected in the exit area.
Troubleshooting method
1) Remove the jammed paper.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check the connection between the exit/fuser drive unit and the main board. Reconnect the motor harness.
5) If the paper is jammed in the exit unit continually, replace the exit unit.
6) If the paper is jammed in the fuser unit continually, replace the fuser unit.
Error Code
M3-2130
Error message
Paper in output bin is full. Remove printed paper
Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
Troubleshooting method
1) Remove the paper on the output tray.
3) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.
Error Code
S1-2411
Error message
HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
Symptom
HDD has some problem.
Troubleshooting method
1) Turn the machine off then on.
3) Check if the HDD cables are connected correctly. Reconnect the cables.
4) If the problem persists, replace the HDD card with new one.
Error Code
S1-4210
Error message
Video System Failure: #S1-4210. Turn off then on. Call for service if the problem persists
Symptom
Communication error between the main board and fax board has occurred.
Troubleshooting method
1) Turn the machine off then on.
3) Check if the connection between the main board and fax board.
Error Code
S2-1110
Error message
Engine Failure: #S2-1110. Call for service if the problem persists
Symptom
CPU in the main board has some problem.
Troubleshooting method
1) Turn the machine off then on.
Error Code
S233xx
Error message
Error: #S2-33xx Turn off then on
Calibrating... Please Wait
Wait delay time for lower fixing temperature
Supplying and mixing toner to developer unit. Please wait...
Symptom
This error shows the engine status.
Troubleshooting method
S23310 : Warm-up status
Error Code
S2-4120
S2-4210
Error message
Door open. Close it
Front door is open. Close it
Symptom
Door is open or the cover open switch is defective.
Troubleshooting method
1) Check if the front door is closed correctly.
3) Check if the connection between the main board and HVPS board is correct.
4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.
Error Code
S33122
Error message
Scanner is locked. Please try to release scanner lock
Symptom
Scanner lock error has occurred. CIS does not move.
Troubleshooting method
1) Check if the CIS unit is moving when power on.
2) Check if the flat cable is connected to the CIS unit properly. Re-connect or replace the cable.
4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)
Error Code
S4-2111
S4-2112
Error message
Fax Memory is almost full. Print or remove received fax Job
Fax memory is full. Print or remove received fax Job
Symptom
The fax memory is almost full.
Troubleshooting method
1) Print or remove the received fax job in Secure Receive.
Error Code
S63122
Error message
Network cable is disconnected. Check it
Symptom
Network cable is not connected.
Troubleshooting method
1) Check if the network cable is connected to the network port of the machine.
2) Check if the network cable is normal. Try to connect to another device and test it.
Error Code
S63123
Error message
This IP address conflicts with that of other system. Check it
Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Troubleshooting method
Change the machines IP address.
Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
Error Code
S63128
Error message
802.1x authentication failed. Please contact the system administrator
Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Troubleshooting method
Check the setting-up for 802.1x confirmation server.
Error Code
S72110
Error message
Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the problem persists
Symptom
Heat control relay operation is abnormal.
Troubleshooting method
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.
Error Code
U121xx / U123xx
Error message
Error #U1-2xxx Turn off then on.
Symptom
The temperature control of fuser unit is abnormal.
Troubleshooting method
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.
Error Code
U21111 / U2-1112 / U21113
Error message
LSU Failure: #U2-111x.Turn off then on. Call for service if the problem persists
Symptom
LSU Motor does not work normally.
Troubleshooting method
1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
5) Reconnect the LSU harness and then execute the LSU motor test again.
7) If the problem persists after replacing LSU, replace the main board.
Error Code
U33113 / U33313 / U33314 / U33413 / U33513 / U33514
Error message
Original paper jam in front of the scanner
Original paper jam inside the scanner
Symptom
Original jam has occurred on the paper path.
Troubleshooting method
1) Check if the pick up motor operates normally.
4) Check if there are any obstacles or contamination on the paper path. Remove it.
Error Code
U3-4110
Error message
Door of scanner is open
Symptom
DSDF cover is open.
Troubleshooting method
1) Close the DSDF cover properly.
Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications and environmental conditions.
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.
TIP
According to the part remain life, cause can vary. Check the part remain life.
WARNING
WARNING
NOTE
WARNING
5) Light image
Description : The printed image is light, with no ghost.
7) Uneven Density
Description : Print density is uneven between left and right.
8) Background
Description : Light dark background appears in whole area of the printing.
9) Ghost
Description : Ghost occurs.
WARNING
The HVPS contact terminal is contaminated. Clean the HVPS contact terminal.
The output from the HVPS is abnormal. Replace the HVPS board.
The transfer roller is contaminated or worn out. Replace the transfer roller.
The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off.
2) Remove and replace the fuser unit.
3) Turn the machine on.
WARNING
The contact terminal of the toner cartridge is bad. 1) Clean the contact terminal of the toner cartridge.
2) Replace the toner cartridge.
The surface of transfer roller is contaminated or worn out. Replace the transfer roller.
The LSU window is contaminated. 1) Clean the LSU window.
2) Replace the LSU
The connection between the LSU and main board is 1) Disconnect and reconnect the harness.
defective. 2) Replace the harness.
The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board
is bad. is defective, replace it.
The printer is not installed on flat ground. Install the printer on flat ground. Print 10 sample pages for
test.
The developer circulation in the toner cartridge is bad. 1) Shake the toner cartridge 2~3 times from right to left.
Reinstall the toner cartridge. Print 10 sample pages
for test.
2) If the problem persists, replace the toner cartridge.
The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed
bad. properly.
WARNING
1) Multi-feeding
Description : Multiple sheet of paper are fed at once.
Check and cause Solution
Pick motor does not work properly. 1) Reconnect the pick up motor harness.
2) Replace the pick up motor.
Pick up/ Forward / Retard roller is worn out or contaminated. Clean or replace the defective roller.
2) No-Power
Description : When system power is turned on, LED and LCD on the operator panel do not come on.
Check and cause Solution
The connection between main board and OPE board is bad. Reconnect or replace the harness.
SMPS output is abnormal. Replace the SMPS board.
5. System Diagram
O PE
7" TSP TO UC H 512M B
LC D NA N D
OPE M IC O M 256M B
STM 8S103 DD R3
U SB Direct 2.5" 320G
N FC HD D
USB HU B O ption
EDI M odule
MSTEPT MSTEPT
MA IN
B O AR D USB HU B STE P
A 4984
X3 DSD F
DC IS
NAND Flash (O S ) US B STE P
NAND FLAS H SAT A
128M B HOS T MO TO R
SC AN MSTEPT
DD R 3 SCAN I/F DC IS
D IMM 1G B CONTROLLE R
AD C
EEPRO M
25M H z
M 24256 I2C X 3
32KB
MA C N ETW O R K
RTL8211E -VB -C G T
DEBU G
FUSE R
FUSE R
SCA N C lock U SB
DEBU G C LK
G enerator
AS M 3P2863A VC LK
24V LSU
SM PS Con troll
er
LSU
M C LK
5V 3CH DCD C
(1.1V,1.2V,3.3V )
NE W Type3R GP IO
PW M
SP I
JC44-00223B CON T
D SD F P G A P
[JC31-00147A]
Scan [0609-001573]
hom e
1
2
2T424498
SM W4 2S-9602-A DL620-01UH M-A
MODE M
VO1
VO2
R-14-S 068 G P1S173LCS2F
DCIS1_AFE_SDA TA
DCIS1_AFE_SLOA D
DC IS2_AFE_SDA TA
DC IS2_AFE_SLO AD
D SDF_PICKU P_N A
D SDF_PICKU P_N B
DCIS1_LVDO _N 2
DCIS1_LVDO _N 1
DCIS1_LVDO _N 0
AFE1_ADC _CLKP
AFE1_ADC _CLKN
DCIS1_AFE_SCLK
DC IS2_LVDO _N 2
DC IS2_LVDO _N 1
DC IS2_LVDO _N 0
AFE2_ADC _CLKP
AFE2_ADC _CLKN
DC IS2_AFE_SCLK
SCA N HOME TX
DCIS1_LVDO _P2
DCIS1_LVDO _P1
DCIS1_LVDO _P0
Paper
D SD F_P_G AP_TX
DC IS2_LVDO _P2
DC IS2_LVDO _P1
DC IS2_LVDO _P0
D SDF_P_PO S_TX
D SDF_PICKU P_A
D SDF_PICKU P_B
D SDF_P_DET_TX
MT
D SDF_FEED _NA
D SDF_FEED _NB
DCIS1_LVCK_P
DCIS1_LVCK_N
DC IS2_LVCK_P
DC IS2_LVCK_N
nD SD F_P_GA P
nD SD F_P_PO S
nD SD F_P_D ET
O utbinfull
FB
FB
FB
D SDF_FEED _A
D SDF_FEED _B
3.3V_D CIS_SF
3.3V_D CIS_SF
3.3V_D CIS_SF
M O D EM _SPID I
M O D EM _SPID O
SCAN _H O ME
DCIS1_PI_TG
3.3V_D CIS_
3.3V_D CIS_
3.3V_D CIS_
DC IS2_PI_TG
nM OD EM _IN T
M O D EM _SC K
Sensor
nM OD EM _CS
nHOO K_D ET
nM _RESET
KEY C LICK
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
3.3V
2 /A
3 /B
1 A
4 B
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
20
19
18
17
16
15
14
13
12
11
10
10
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
1
2
3
1
2
3
JC39-02388A JC39-02389A JC 39-02049A JC 39-02370A
10
10
11
12
13
14
15
16
17
18
19
20
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
8
7
6
5
4
3
2
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
3
2
1
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
-
SCAN _H O M E
SCAN _M O T_N B
SCAN _M O T_B
SCAN H O M E TX
SCAN _M O T_A
SCAN _M O T_N A
MO D EM _M O SI
GN D
nHOO K_DET
KEY_C LIC K
M O D EM _SC K
3.3V
GN D
MO D EM _M ISO
nR ST_M OD EM
nP_BIN _FULL
GN D
BIN _FU LL_TX
nINT_M OD EM
nCS_M O D EM
nD SD F_P_D ET
AFE2_ADC _CLKP
nD SD F_P_PO S
nD SD F_P_GAP
3.3V_D CIS_SF
3.3V_D CIS_SF
3.3V_D CIS_SF
D SDF_PICKU P_B
D SDF_PICKU P_N B
D SD F_FEED _B
D SDF_FEED_N B
AFE1_AD C_CLKP
D SDF_P_PO S_TX
D SD F_P_G AP_TX
DC IS2_LVDO_P2
D SD F_P_DET_TX
DC IS2_LVD O _N 2
DC IS2_LVDO_P1
DC IS2_LVD O _N 1
DC IS2_LVDO_P0
DC IS2_LVD O _N 0
DC IS2_LVCK_P
DC IS2_AFE_SCLK
D SD F_PICKUP_A
D SD F_FEED_A
D SDF_PICKU P_N A
D SD F_FEED _N A
nD SD F_COVER _O PEN
AFE2_ADC _CLKN
GN D
GN D
GN D
GN D
DC IS2_AFE_SDA TA
D CIS1_LVDO _P2
DCIS1_LVDO _N 2
D CIS1_LVDO _P1
DCIS1_LVDO _N 1
D CIS1_LVDO _P0
DCIS1_LVDO _N 0
D CIS1_LVCK_P
3.3V_DC IS_FB
3.3V_DC IS_FB
3.3V_DC IS_FB
DC IS1_AFE_SCLK
D CIS2_PI_TG
GN D
GN D
GN D
GN D
GN D
GN D
GN D
DC IS2_AFE_SLO AD
DC IS2_LVCK_N
DCIS1_AFE_SDA TA
DC IS1_PI_TG
GN D
DC IS1_AFE_SLOA D
GN D
GN D
GN D
GN D
GN D
GN D
AFE1_ADC _CLKN
DCIS1_LVCK_N
2.5"320GB
HDD CN 8(2mm )
JC97-03877A
CN 5(FFC 1m m )
CN 43(1.5mm ) MO D EM I/F
BIN FU LL
LSU (2Beam)
SCAN M O TOR CN 9(FFC 1mm) 5V_LSU 20 1 5V_LSU
H O ME SEN SOR D CIS_PL
ATEN nH SYN C 19 2 nHSYN C
[JC59-00035A] JC39-01668A GN D CN 41(1.5mm) CN 2(1.5mm) GN D 18 3 GN D
CN 7(1.27mm )
1 4 VD O 0_DP
SATA_TX_P VD O 0_DP 17
2 D SD F D CIS_AD F
SATA_SIG NA L
CN 18(FFC 1m m )
M Q 01ABF032 GN D GN D 15 6 GN D
4
JC39-01669A 5 SATA_RX_N nSAM _H O LD 0 14 7 nSAM _H O LD 0
6 SATA_RX_P nSAM _H O LD 1 13 8 nSAM _H O LD 1
7 GN D GN D 12 9 GN D
LSU_IF
JC 39-02379A
8 GN D VD O 1_DP 11 10 VD O 1_DP
9 GN D VD O 1_DN 10 11 VD O 1_DN
GN D 9 12 GN D
3.3V 3.3V_C over_O pen
SATA_PW
1
2
5V_SATA
GN D
EEPRO M PW M _LD_PO W ER1 7 14 PW M _LD _PO W ER1
FrontC over - 6
(32KB ) LSU_M O TO R_CLK 5 1 CLK_LSU _M O T
Micro Switch nREAD Y_LSU 4 2 nREAD Y_LSU
24VS1 12 1 24VS1
GN D 11 2 GN D A1000 nEN _LSU _MO TO R 3 3 nEN _LSU _M O TO R
JC 39-02376A
GN D 2
CN 4(1.5m m )
PW M _DE V_D C
PW M _M H V
7
6
6
7
PW M _DE V_D C
PW M _M H V
D IM M
HVPS PW M _FU SER_BIAS
GN D
GN D
5
4
3
8
9
10
PW M _FU SER _BIAS
GN D
GN D
(1G B) 1
2
3
N.C
O PT_nCM D R EQ
N.C
1
2
3
N .C
O PT_nC M D R EQ
N .C
1
2
3
N .C
O PT_nCMDR EQ
N .C
3.3V 2 11 3.3V 24V3 1 4 N.C 4 N .C 4 N .C
CN 48(1.5mm )
3.3V_Cover_Open 1 12 3.3V_Cover_Fron t 24V3 2 5 GND 5 GN D 5 GN D
3.3V_C over_Front
JC 39-02373A
SS -5GL1111D
Supply 5V 3 6 GND 6 GN D 6 GN D
SC F_IF
nR ST_SC F 4 7 GND 7 GN D 7 GN D
D EV PAAD28025SB-YKB5
SC F_TXD 5 8 GND 8 GN D 8 GN D
TH V DF08025SH24RC011R
CN 16(2m m )
C N 20 N ETW OR K_IF
M X0N 2
CN 45
CRU M
(2m m )
U SB_IF
CN 19
C N 21
US BD _VBU S 1
(2m m )
JC39-02384A
[JC31-00152B]
CN47(1.5m m )
CN 17(1.5mm )
00001A
JC34-
CST_O PEN 1 5 CST_O PEN
CN11 (3.96mm )
1 1
PaperSize
5V_SM PS 5V_SM PS
Sensor
Paper
Sensor
TEM P_STEPM O T_CL nPAPER_SIZE2 2 4 nPAPER_SIZE2
Size
GN D 2 2 GND
24V1 3 GN D 3 3 GN D
SM PS
3
SM PS
24V1
SM PS CN 22 nPAPER_SIZE1 4 2 nPAPER_SIZE1
JC 39-02377A
GN D 4 4 GND CN 13(1.5mm )
24V2 (1.5
mm) C N 38(m iniB) C N 30(m iniB) nPAPER_SIZE0 5 1 nPAPER_SIZE0
5 5 24V2
nBLDC_ M O TO R _READ Y
D UPLEX_M OT O R_NB
D UPLEX_M OT O R_NA
24V3 24V3
BLDC_M O TOR _C LK
D UPLEX_M OT O R_B
D UPLEX_M OT O R_A
7 O PE PO W ER
PICKU P_M O TO R_N B
PICKU P_M O TO R_N A
nEN_BLDC_ M O TOR
EX IT
BLDC_ MO TOR _D IR
CN 15
SEN SO R
EXIT_M O TO R_N B
EXIT_M O TO R_N A
1 FU SER_TH ER M 1
EDI
2 V_PR OT EC T_ON
EXIT_M O TO R_B
EXIT_M O TO R_A
R EG I_C LUTC H
nM P_EM PTY
2 D M _H O ST_EDI
CN 10(1.5m m )
nW KU P2M C B
3 D P_H O ST_EDI
nPOW ER _SW
M P_C LUTC H
EM PTY_TX
W KU P2O PE
FuserOn 5 1 Fuser_EN
P_EM PTY
V1 : JC 44-00222B
FEED _TX
nP_REGI
LIM IT_TX
nRST_LCD
nP_FEED
nP_LIM IT
REG I_TX
AM BIEN T
D M _O PE
D M _O PE
24VS1
D P_O PE
SM PS
24VS1 4 2
SM PS
DP _O PE
M P_TX
EXIT_TX
nP_EXIT
1 EDI_VCC
V2 : JC 44-00223B
24VS1
24VS1
Relay_ON_O FF 3 3 RELAY_AC_ON
GN D
GN D
GN D
GN D
GN D
24V3
24V3
N.C
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
GN D
4 GN D
24V_ON_OF F 2 4 nSLEE P_24V
5V
5V
5V
GN D 1 5 GN D
10
10
11
12
13
14
15
16
17
18
19
20
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
1
2
3
4
5
6
7
8
9
INLET FU SER
JC39-02382A
L
3
2
1
B 4
/B 3
/A 2
A 1
3
2
1
3
2
1
3
2
1
3
2
1
B 4
/B 3
/A 2
A 1
3
2
1
10
1
2
3
4
9
8
7
6
5
4
3
2
1
1
2
3
4
1
2
3
4
2
1
10
9
8
7
6
5
4
3
2
1
RST_O PE_H UB
US B_D P
DGN D
US B_D M
2
1
W KU P2O PE
nW KU P2M C B
5V
5V
5V
GN D
GN D
GN D
nRST_LCD
W LAN
nPO W ER _SW
Therm istor1 CLU TC H
OP E ED I
24VS1
24VS1
CLOC K
R EAD Y
BR AKE
Am bient
N .C
GND
GND
STAR T/STOP
CW /CC W
JC39-02397A C LUTC H NF C
JC39-02391A Regi MT MT Tem p MT
C lutch MP Sensor FEED R EG I M P EM PTY Lim it 7" TSP LCD
C lutch EC 2F103A2-KE05 Sensor Sensor Sensor Sensor Sensor Exit
DR04010SL24ZI PICKUP
EXIT AS-M C-902 DU PLEX Sensor
4010M 24S NDF ES24SSK115
Step Motor [1404-001417]
Step M otor R-14-S069 Step M otor
FU SE R U nit [JC 47-00152B] Main Motor M 49SP-3KA JC-33K1 G P1S173LC S2F
Therm oStat DNQ08 M 31W 37A 2T493670-1 [JC 47-00035A] 2T424499 R R -14-S069 [0604-001393]
JC 91-01024A G P1S173LCS2F SMW 42S-9603-A G P1S173LCS2F
[JC31-00149A]
48M 843J090 [JC31-00143B] [0604-001393] 2T424499 [0604-001393] USB HU B
[JC31-00075B] [JC31-00149A]
1 1
IN LET USB 2 2
D irect 3 3
4 4
AM37 15
6. Reference Information
This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
The following tools are recommended safe and easy troubleshooting as described in this service manual.
6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this users guide and service manual.
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
802.11
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
802.11b/g/n Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
Access point devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
ADF
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
AppleTalk was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
BIT Depth
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
BMP
and used commonly as a simple graphics file format on that platform.
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
CCD
also used to hold the CCD module to prevent any damage when you move the machine.
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
Collation
prints an entire set before printing additional copies.
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
Control Panel
They are typically found in front of the machine.
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
Coverage
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
CSV disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
DADF
turn over an original sheet of paper so that the machine can scan on both sides of the paper.
Default The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP
server provides configuration parameters specific to the DHCP client host requesting, generally,
DHCP
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
DIMM
the data within the machine like printing data, received fax data.
The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
DLNA
share information with each other across the network.
The Domain Name Server (DNS) is a system that stores information associated with domain names in
DNS
a distributed database on networks, such as the Internet.
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
Dot Matrix Printer on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
DPI
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
DRPD
user to use a single telephone line to answer several different telephone numbers.
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
Duplex scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
Duty Cycle
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
ECM or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
Emulation the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
Ethernet
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
A suite of protocols developed by Apple Computer for computer networking. It was included in the
EtherTalk
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
FDI such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
FTP
that supports the TCP/IP protocol (such as the Internet or an intranet).
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
Fuser Unit
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
A connection between computer networks, or between a computer network and a telephone line. It is
Gateway
very popular, as it is a computer or a network that allows access to another computer or network.
A shades of gray that represent light and dark portions of an image when color images are converted
Grayscale
to grayscale; colors are represented by various shades of gray.
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
Halftone
a large number of dots, while lighter areas consist of a smaller number of dots.
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
HDD
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.
The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
IEEE
organization for the advancement of technology related to electricity.
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
IEEE 1284 (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
A private network that uses Internet Protocols, network connectivity, and possibly the public
Intranet telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
IP address
communicate with each other on a network utilizing the Internet Protocol standard.
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
IPM
number of single-sided sheets a printer can complete within one minute.
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
IPP
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking
protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
IPX/SPX services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
The International Organization for Standardization (ISO) is an international standard-setting body
ISO composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
The International Telecommunication Union is an international organization established to standardize
and regulate international radio and telecommunications. Its main tasks include standardization,
ITU-T
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions.
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
JBIG or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
JPEG compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
LDAP
modifying directory services running over TCP/IP.
LED A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
MAC address
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
MFP
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
MH
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.
A device that modulates a carrier signal to encode digital information, and also demodulates such a
Modem
carrier signal to decode transmitted information.
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
MR scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
NetWare run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
OPC An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
The first example of something, such as a document, photograph or text, etc, which is copied,
Originals reproduced or translated to produce others, but which is not itself copied or derived from something
else.
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
OSI design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
PABX
private enterprise.
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a
PCL printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
PDF
representing two dimensional documents in a device independent and resolution independent format.
PostScript (PS) is a page description language and programming language used primarily in the
PostScript(PS)
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver A program used to send commands and transfer data from the computer to the printer.
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
Print Media
fax or, a copier.
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
PPM
meaning the number of pages a printer can produce in one minute.
An interface for a device driver, this allows software to interact with the device driver using standard
PRN file
input/output system calls, which simplifies many tasks.
A convention or standard that controls or enables the connection, communication, and data transfer
Protocol
between two computing endpoints.
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
PSTN
telephone networks which, on industrial premises, is usually routed through the switchboard.
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
RADIUS
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
Resolution
resolution.
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
SMB and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.
Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
SMTP
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
SSID in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
The subnet mask is used in conjunction with the network address to determine which part of the
Subnet Mask
address is the network address and which part is the host address.
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
TCP/IP
protocols that implement the protocol stack on which the Internet and most commercial networks run.
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
TCR transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
TIFF
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
Toner Cartridge
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
UNC Path other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
URL The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
USB connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
Watermark
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
WEP level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in
WIA Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
WPA
which was created to improve upon the security features of WEP.
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
WPA-PSK
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.
The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
WPS wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
XPS
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.
The life of the toner cartridge and the printing speed are measured using the pattern shown below.
: Function Information
Function
N Network
W Wireless Network
D Duplex Printing
Europe, MENA,
https://gspn1.samsungcsportal.com
CIS, Africa
E.Asia, W.Asia,
https://gspn2.samsungcsportal.com
China, Japan
N.America, S.America https://gspn3.samsungcsportal.com