Hicom 300

Set T8 Operating Instructions

Programme
2nd Transfer
Transfer Return
Transfer
Call Forward
Park
Call Pickup
Loudspeaker

Hicom 300 Digital User Guide

Index
Introduction ............................................................................................ 4

Standard Features
Internal and External Dialling ................................................................. 5
Dialling the Switchboard ......................................................................... 5
Call Pickup ............................................................................................. 6
Call Park ................................................................................................. 7
Call Transfer ........................................................................................... 8
Enquiry Call ............................................................................................ 9
Call Queuing......................................................................................... 10
Alternating between Calls ..................................................................... 11
Transfer a Second Caller ...................................................................... 12
3 Way Conference ................................................................................ 13
Call Back .............................................................................................. 14
External Line Reservation .................................................................... 15

Call Diversion Features

Call Forwarding Preset ......................................................................... 16
Call Forwarding Variable ....................................................................... 18

PIN Features
Follow Me ............................................................................................. 19
Electronic Telephone Lock .................................................................... 20
Mobile Class of Service........................................................................ 21

Index - contd
Optional Features
System Abbreviated Dialling ................................................................. 22
Individual Abbreviated Dialling .............................................................. 23
Stored Number Redial .......................................................................... 24
Do Not Disturb...................................................................................... 25
Executive Override ............................................................................... 26
Call Trace ............................................................................................. 26
Timed Reminder ................................................................................... 27
Night Service ........................................................................................ 28
Key Settings (+/)................................................................................. 28

Introduction
This guide is designed to assist you in using all authorised features on a
Siemens Hicom 300 Communications System.
to use all features. The Siemens
Your extension may not be authorised
representative can confirm features that are available to you.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
A variety of instruments are available for use on the Hicom 300. e.g.Siemens Set T25
Siemens Set T24
Siemens Set T8
Siemens euroset
Venus
LED

Digital Loudspeaking feature telephones

Digital Open Listening feature telephones
Digital Open Listening feature telephones
Multi-frequency Loudspeaking telephones
Analogue telephones
Light emitting diode

Please refer to the separate instruction manuals for the Set T24/25, Analogue
and euroset instruments.
The Set T24 is a Digital feature telephone instrument with on-hook dialling and
loudspeaker facilities but no microphone.
The Set T25 is a Digital feature telephone instrument with Hands-Free
operation allowing for on-hook dialling and bothway speech.
- authorised features are those features that your company has designated
for your use and may vary from extension to extension.

Internal and External Dialling

Handset operation
- lift handset, listen for internal dial tone
- dial the required internal or external number (preceded by 0) for
outside line
Handsfree operation
- do not lift your handset
- dial the required internal or external number (preceded by 0) for
outside line
- lift handset when called party answers
NB

Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.

Dialling the Switchboard

Handset operation
- lift handset, listen for internal dial tone
- dial 9
Handsfree operation
- do not lift your handset
- dial 9
- lift handset when operator answers

Call Pickup
The call pick up feature allows you to answer any ringing extension in your
pickup group from your extension.
Activate Call Pickup
An extension within your pickup group is ringing
- Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
- lift your handset, listen for internal dial tone
- press Call Pickup key
- incoming call is answered

Call Park
Calls may be parked on your Set T8 for retrieval from your instrument, or any
other digital telephone in your Call Pickup group which is equipped with a Park
key.
Only 1 call per pickup group may be parked at a time.
Park a Call
-

press Park key

Park LED flashes
replace your handset or press Loudspeaker key
Park LED remains flashing

Retrieve a Parked Call

-

Park LED is flashing

lift your handset, listen for internal dial tone
press Park key
Park LED is off
caller is now on line

Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace the handset
- if called party does not answer
- press Transfer Return to reconnect to original call
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace your handset
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace your handset
The call has now been transferred to the busy extension. If the busy extension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred back to your extension.
8

Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller overhearing, and then return to the original caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Transfer Return key to return to the original call
You may use the Alternating key to switch between the original and 3rd party
calls. In each case the other party is automatically placed on hold.
You can only use the Alternating feature on a Set T8 if you have anAlternating
key.
The Alternating code 27 will not function on a Set T8.

Call Queuing
This feature allows a 2nd call to camp on your extension when you are busy
on a call. Your telephone needs to equipped with a Call Queue key.
The caller will receive ringing tone instead of busy tone.
Activate Call Queuing
- press Call Queue key
- Call Queue LED is on
When you are busy on a call and a 2nd call arrives it will be signalled by the
flashing of your Call Pickup LED, and on all other digital instruments in your
Pickup Group. A ping ring will also alert you to the 2nd call.
If you do not use the Call Pickup feature to answer the 2nd call then the call
will be routed to your Call Forward Preset destination.

10

Alternating between Calls

You have a call on the line and wish tomake a second call and want to alternate
between both calls.
- press Transfer key
- dial the required extension or external number
or
You have a call on the line and wish to answer a second call and want to
alternate between both calls.
- press Call Pickup key
You may use the Alternating key to switch between the original and 3rd party
calls. In each case the other party is automatically placed on hold.
You can only use the Alternating feature on a Set T8 if you have anAlternating
key.
The Alternating code 27 will not function on a Set T8.

11

Transfer a Second Caller

Answer 2nd Caller
If you are busy on a call when theCall Pickup LED starts flashing and you wish
to answer the waiting call.
-

ask 1st caller to hold

press Call Pickup key
1st caller is placed on hold
2nd caller is now on line

Transfer 2nd Caller

-

press Transfer key

dial required extension number
press 2nd Call Release key
1st caller is now on line

Return to Caller
If no reply or busy tone is received when attempting to transfer the second call
you can then return to the second caller.
- press Transfer Return key
- 2nd caller is now on line
- 1st caller is still on hold

12

3 Way Conference
This feature allows you to bring a third party into an existing conversation on
your extension.
The options allowed are:
1. 3 extensions
2. 2 extensions and one external party
3. 1 extension and two external parties.
Activate a 3 Way Conference
-

you are engaged on a call

press Transfer key, listen for internal dial tone
dial the required extension or 0 and the external number
when the called party answers press Transfer key
dial 31
conference tone is heard and all 3 parties are connected.

If the third party is no longer required, press the Transfer Return key to
disconnect.

13

Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- dial 22
- replace your handset or press Loudspeaker key
The system will automatically call you back when both your extension and the
called extension are free.
- lift handset or press Loudspeaker key
- ring tone is heard as the required extension is rung
Activate Call Back - No answer
- called extension does not answer
- dial 22
- replace your handset or press Loudspeaker key
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung
Cancel Call Back
- when the system rings you back
- lift and replace handset or press Loudspeaker key twice

14

External Line Reservation

Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.
Activate External Line Reservation
You have dialled 0 for an external line and receive a busy tone, do not replace
your handset.
- dial 22
- replace your handset or press Loudspeaker key
When an external line becomes free your extension will ring.
- lift handset or press Loudspeaker key
- internal dial tone is heard
- Dial 0 for the line and required external number.

15

Call Forwarding Preset

Your line can be forwarded to a predetermined extension for answering.
This can be to either a Digital or analogue extension.
Programme Preset Extension Number
-

press Programme key

press Call Forward key twice or dial 11
dial required extension number
press Programme key
Call Forward LED is on (if equipped)

The predetermined extension number has now been permanently programmed.

Calls will now go to the Preset destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Deactivate Call Forwarding
- press Call Forward key or dial #10
- Call Forward LED goes off (if equipped)
When Preset Call Forward destination has been programmed but deactivated
it will serve as Call Forward Busy or Call Forward No Answer i.e. If your
extension rings for longer than +/- 25 seconds it will automatically divert to the
Preset extension number.

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Call Forwarding Preset - contd

Reactivate Call Forwarding
- press Call Forward key or dial 10
- Call Forward LED is on (if equipped)
Calls will now go to the Preset destination immediately.
Change Preset Extension Number
-

press Programme key

press Call Forward key twice or dial 11
dial required extension number
press Programme key
Call Forward LED is on (if equipped)

17

Call Forwarding Variable

This is a temporary Call Forwarding feature which allows you to divert all your
calls to an extension of your choice and will override your Call Forward Preset
destination.
Programme Call Forwarding
-

press Programme key

press Call Forward key once only or dial 10
dial required extension number
press Programme key
Call Forward LED is on (if equipped)

When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Cancel Call Forwarding
- Call Forward LED is on
- press Call Forward key or dial #10
- Call Forward LED goes off (if equipped)
Calls will now ring as normal on your extension.
Your Call Forward Preset destination will now be restored.

18

Follow Me
This feature allows you to activate call forwarding at a remote extension to
enable calls to follow you from extension to extension.
Activate Follow Me
When you arrive at the remote extension where you wish to receive calls made
to your extension.
- dial 25 and your PIN number
- dial 10
- Call Forward LED on (if equipped)
Incoming calls to your extension will now be diverted to this extension. When
you activate this feature it transfers various facilities to this extension e.g.
Barring Restrictions, Stored No. Redial etc.
Cancel Follow Me
At the remote extension
- first dial #10 (this cancels your Call Forwarding)
- Call Forward LED goes off (if equipped)
- dial #25 (this cancels your PIN)
NB

Should you forget to cancel your PIN and Call Forward at the remote
extension, contact the extension and ask them to dial #25. The Call
Forward must be cancelled from your extension in this case.
The ID will however be automatically cancelled if the extension is not
used for a predetermined time.
The Call Forward can be cancelled from your own extension.

19

Electronic Telephone Lock

This feature allows you to lock your extension, by dialling your PIN number,
which prevents unauthorised use of your extension. The PIN number assigned
to your extension will be provided by your System Administrator.
Lock your Extension
- dial 21 and your PIN number
Your extension will now be restricted to local or internal calls only
Special dial tone will be heard to remind you that the feature is activated.
Unlock your Extension
- dial #21 and your PIN number

20

Mobile Class of Service

This feature allows you to activate your own Class of Service on any extension.
Activate Mobile Class of Service
- dial 25 and your PIN number
Calls will now register against your name on the Telephone Management
System.
Cancel Mobile Class of Service
- dial #25
NB

Should you forget to cancel your PIN at the remote extension,

contact the extension and ask them to dial #25. The ID will however be
automatically cancelled if the extension is not used for a predetermined
time.

21

System Abbreviated Dialling

The system allows for the storage of 16000 external telephone numbers
divided into 16 groups, each containing 1000 numbers. You can have access
to any 2 groups i.e. 2000 numbers. By utilising the system abbreviated dialling
you will be permitted to dial specific numbers that would be outside your normal
trunk barring limits.
Use the System Abbreviated Dialling
- select the relevant access code from your Abbreviated Dialling
Directory
- dial the relevant code xxxxx
- wait whilst system dials the number
The system will now dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 300 is connected.
No tones will be heard whilst dialling is in progress.

22

Individual Abbreviated Dialling

In addition to the System Abbreviated dialling lists you may programme 10
additional numbers, under the dial keypad digits 0-9, for your exclusive use.
These numbers will, however, be subject to any trunk barring limits which
apply to your extension.
Programme numbers
-

press Programme key

dial 81
enter digit (0-9) under which to store new number
pause for 2-3 seconds
enter required external number (preceded by 0 for outside line)
press Programme key

Dial numbers
- dial #81
- enter digit (0-9) under which required number is stored
- wait whilst system dials the number

23

Stored Number Redial

This feature allows you to store a number for later re-dialling. The number may
be stored for as long as required.
Store a Number
You have dialled a number and have not been answered or the number is busy,
do not replace your handset.
- dial 19
- replace your handset or press Loudspeaker key
Redial the Number
- dial 19
- the number is now automatically dialled by the system
- lift handset when called party answers
The number will remain stored until another number is stored, thus erasing the
previous number.

24

Do Not Disturb
If authorised you can use this feature to prevent incoming calls on your
extension. Outgoing calls can be made in the normal manner.
A Set T24/25 or the switchboard are able to override the feature if required.
Activate Do Not Disturb
- dial 20
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Cancel Do Not Disturb
- dial #20

25

Executive Override
This feature allows authorised extensions to interrupt a call in progress.
Activate Executive Override
-

dial required internal number

busy tone is heard
dial 26
you will be connected to the call in progress.
a periodic warning tone is heard to warn all parties that Override
is in operation

Call Trace
This feature allows you to trace the origin of the call on which you are busy.
Activate Call Trace
-

call is in progress
press Transfer key
dial 24
you are still connected to the call.

When the call is terminated contact the System Administrator for the source
of the call.

26

Timed Reminder
This feature allows an extension to store one timed reminder. The system will
then call the extension at the required time.
Set Timed Reminder
- press Programme key
- dial 23
- dial required time e.g. 0945 for 9:45 am
1430 for 2:30 pm
- press Programme key
Reminder Callback
- telephone rings with special callback ringing
- lift handset or press Loudspeaker key
- replace handset or press Loudspeaker key
If not answered your telephone will ring for 40 seconds and then 5 minutes later
will ring again for 40 seconds.
Timed Reminder is now cancelled.

27

Night Service
When the night bell rings
- lift handset
- dial 88
- you are now connected to the caller
Check with System Administrator if any other type of Night Service is
operational.

Key Settings (+/)

The Plus and Minus keys allow for the individual setting of the levels of speech,
ringing and ring tones.
Change Speech Volume
- whilst busy on a call
- press + or keys to adjust Speech volume
- press + and keys simultaneously to store setting
Change Ringing volume or Ring Tone frequency
- Do not lift handset
- press + and keys simultaneously
- press
- or
- or

1 and then + or keys to adjust Ringing volume

2 and then + or keys to adjust Ping Ring volume
3 and then + or keys to adjust Ring Tone frequency

- press + and keys simultaneously to store setting

28