Phone - Guide M3902 - M3904

Nortel
3903/3904 User Guide
Main Extension Number

Your main extension number (also known as Primary Directory Number) is assigned to the Line Key on your
telephone and shows in the display. When you lift the handset, your main extension number is automatically
selected; you will hear dial tone and are ready to make a call.
Placing a Call
Internal:
-‐ Lift handset, hear dial lone
-‐ Enter 4 digit extension number
External:
-‐ Lift handset, hear dial lone
-‐ Enter 9 and number
On-‐Hook Dialing:
-‐ To place a call without lifting the handset:
-‐ Press Line Key
-‐ Hear dial tone
-‐ Dial the number
-‐ Pick up the handset when the number starts ringing
If busy:
-‐ Press Goodbye key
Hold
To place a call on hold:
-‐ Ask the party to hold
-‐ Press Hold key
-‐ Hang up
To retrieve held call:
-‐ Left handset
-‐ Press the key beside the fast flashing indicator lamp
Transfer
To transfer a call to another extension
-‐ Ask the party to hold
-‐ Press Trans (soft key*), hear special dial tone
-‐ Call is placed on Temporary HOLD
-‐ Enter extension number
-‐ When party answers, announce call
-‐ Press Connect (soft key*) to complete transfer
Note: If you hear a busy or ring-‐no-‐answer, press your Line Key to return to the original call.
-‐ Press Swap (soft key*) to toggle between the two callers
Conference
Allows you to place a caller on temporary hold and add an additional party into the conversation without tying
up another line. You can conference up to 6 parties including yourself. It is recommended only 2 outside calls
be in the conference call.
To activate:
-‐ During an active call, press Conf (soft key*)
-‐ Hear special dial tone
-‐ Caller is placed on Temporary HOLD
-‐ Enter extension or outside number
-‐ Press Swap (soft key*) to toggle between the 2 parties
-‐ Press Connect (soft key*) to bring all parties together
To drop off call:
-‐ Press Goodbye key button or hang up
Note: If you hear a busy signal or ring-‐no-‐answer, press your extension to return to the original call.
Call Join
Allows you to conference a call on hold to an active call on your phone.
To activate:
-‐ Press Conf (soft key*), hear special dial tone
-‐ Caller is placed on Temporary HOLD
-‐ Press extension button of held call
-‐ Press Connect (soft key*) to bring all parties together
Direct Pickup
To pick up a specific extension that is ringing in a group:
-‐ Lift handset
-‐ Press *8
-‐ Enter extension you wish to answer
Group Pickup
To pick up an extension that is ringing in a group:
-‐ Lift handset
-‐ Press Pickup Key (soft key*)
Call Park
Allows a call to be held temporarily in the system on a special park number or your extension and to be
retrieved from any phone. The special park numbers are 500-‐504.
To activate using special park numbers:
-‐ Press Park (soft key*)
-‐ Note park number in display
-‐ Press OK (soft key*)
-‐ Hang up
To retrieve call parked on special park number:
-‐ Lift handset
-‐ Enter special park number
Note: The call will hold in the system for 90 seconds before it returns to the original park destination
Last Number Redial

The telephone always stores in memory the last number manually dialed.
To activate:
-‐ Lift handset, press Line Key once
OR:
For on-‐hook dialing (with handset in place)
-‐ Press Line Key twice
Note: The number will remain in the memory
Directory/Log Redial List

Provides a list of the last 5 calls dialed from your extension, for the 3903 telephone. The 3904 telephone
displays the last 20 calls dialed from your telephone.
To use:
-‐ Scroll to Redial list and select
-‐ Use Navigation keys to review contents
-‐ Press edit to modify number stored
Directory/Log Callers List

Provides a list of the last 10 incoming calls to your extension, for the 3903 telephone. The 3904 telephone
displays the last 100 incoming calls to your telephone.
To use:
-‐ Scroll to Callers list and select
-‐ Use Navigation keys to review contents
-‐ Press Edit or Dial
Call Forward All Calls (Internal only)

To temporarily redirect your incoming calls to another extension.
Outgoing calls can still be made when call forward is active.
Your phone will not ring while call forward is active unless the extension that is receiving your calls, calls you.
To activate:
-‐ With handset on hook, press Forward (soft key*)
-‐ Enter the extension number that is to receive your calls
-‐ Press Done (soft key*)
To cancel:
-‐ With handset on hook, press Check FW (soft key*)
-‐ Press CanclFW (soft key*)
-‐ Your calls are no longer forwarded
To change:
-‐ With handset on hook, press Forward (soft key*)
-‐ Enter the extension number that is to receive your calls
-‐ Press Done (soft key*)
To reactivate, press Forward (soft key*), then press Done (soft key*)
Autodial
Allows you to store a single telephone number (up to 24 digits) under one autodial button for reuse.
To program:
-‐ With handset in place, press Autodial key
-‐ Enter telephone number to be stored
-‐ Press Autodial key
-‐ Number is stored under that button for reuse and will remain stored until another number is programmed
under that button
To use:
-‐ Lift handset, press Autodial key

Phone - Guide M3902 - M3904

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Nortel

3903/3904 User Guide

Main Extension Number

Last Number Redial

Directory/Log Redial List

Directory/Log Callers List

Call Forward All Calls (Internal only)

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