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Hicom 300
Analogue Telephone
 User Guide

Introduction .............................................................................................. 4

Standard Features ................................................................................... 5

Internal and External Dialling ................................................................... 5

Dialling the Switchboard ........................................................................... 5

Call Transfer ............................................................................................. 6

Enquiry Call .............................................................................................. 7

Toggle Between Calls ............................................................................... 8

8 Way Conference .................................................................................... 9

Call Pick Up ............................................................................................ 10

Call Back ................................................................................................ 11

External Line Reservation ...................................................................... 13

Call Diversion Features ........................................................................ 14

Fixed Call Forwarding ............................................................................. 14

Variable Call Forwarding ......................................................................... 16

PIN Features .......................................................................................... 17

Electronic Telephone Lock ...................................................................... 17

Mobile Class of Service .......................................................................... 18

Follow Me ............................................................................................... 19

Optional Features .................................................................................. 20

Individual Abbreviated Dialling ................................................................ 20

System Abbreviated Dialling ................................................................... 21

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 User Guide - Cont’d

Stored Number Redial ............................................................................ 22

Timed Reminder ..................................................................................... 23

Night Service .......................................................................................... 24

Quick Reference ...................................................................................... 24

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 Introduction
This guide is designed to assist extension users on a Siemens Hicom 300
Communications System to use all authorised features.

Your extension may not be authorised ∗ to use all features. The Siemens
representative can confirm features that are available to you.

Your extension may also be subject to trunk barring thus restricting where you
may dial.

A variety of analogue instruments are available for use on the Hicom 300. e.g.-

Venus - Analogue telephones

euroset - Analogue range of telephones

Please refer to the separate instruction manuals for the euroset range of
telephones.

∗ - authorised features are those features that your company has designated
for your use and may vary from extension to extension.

Transfer key
The Transfer key on your telephone may be marked as R or ¤.
RECALL

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Standard Features
Internal and External Dialling
Dialling Another Extension

- lift handset, listen for internal dial tone

- dial the required extension number

Dialling an External Number

- lift handset, listen for internal dial tone

- dial line access code (code is normally 0)
- dial the required external number

V Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.

Dialling the Switchboard

- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)

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 Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.

Transfer to a Free Extension (Announcing the Call)

- press Transfer key, listen for internal dial tone

- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset.

If called party does not answer

- press Transfer key

- internal dial tone is heard briefly
- you are now connected to the original call

Transfer to a Free Extension (Call not Announced)

- press Transfer key, listen for internal dial tone

- dial the required extension or switchboard
- when you hear ring tone, replace handset.

The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.

Transfer to a Busy Extension

- press Transfer key, listen for internal dial tone

- dial the required extension number
- when you hear busy tone, replace handset.

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 Call Transfer - Cont’d
The call has now been transferred to the busy extension. If the busy extension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred to your extension.

Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller
overhearing and then return to the original caller.

Activate Enquiry Call

- press Transfer key, listen for internal dial tone

- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Transfer key to return to the original call

You may use the Toggle facility to switch between the original and 3rd party
calls. In each case the other party is automatically placed on hold.

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 Toggle Between Calls
You have a call on the line and wish to make a second call and want to toggle
between both calls.

Activate Toggle

- you are engaged on a call

- press Transfer key, listen for internal dial tone
- dial the required extension or external number preceded
by 0 for outside line
- when 2nd party answers press Transfer key, listen for internal
dial tone
- dial ∗ 27
- you may now toggle between the two parties by pressing
Transfer key

V The waiting party cannot hear your conversation.

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 8 Way Conference
This feature allows you to bring up to 7 parties into an existing conversation on
your extension. The 7 parties could be external, internal or a mix of both.

Activate an 8 Way Conference

- you are engaged on a call

- press Transfer key, listen for internal dial tone
- dial the required extension or 0 and the external number
- press Transfer key
- dial ∗ 31
- conference tone is heard and 3 parties are connected.

Repeat the procedure to add more parties to the conference.

Consult with an internal or external party when busy with a conference

- press Transfer key, listen for internal dial tone

- dial the required extension or 0 and the external number
- consult with party
- press Transfer key
- you are now reconnected to the conference.

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 Call Pick Up
The call pick up feature allows you to answer any ringing extension in your pick-
up group from your telephone.

Activate Call Pick Up

An extension within your pick-up group is ringing

- lift handset, listen for internal dial tone

- dial ∗ 33
- you will now have answered the call

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 Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.

Activate Call Back - Busy

- called extension is busy

- dial ∗ 22
- confirmation tone is heard
- replace handset

The system will automatically call you back when both your extension and the
called extension are free.

- lift handset
- ring tone is heard as the required extension is rung

Should you fail to answer a Call Back that you have activated, the system will
automatically cancel the feature after ringing your extension for a predetermined
time.

Activate Call Back - No answer

- called extension does not answer

- dial ∗ 22
- confirmation tone is heard
- replace handset

When the called party returns to the office and has used the telephone the
system will ring your telephone.

- lift handset
- ring tone is heard as the required extension is rung

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 Call Back - Cont’d
Cancel Call Back (Before Ring Back)

- lift handset
- dial # 22
- confirmation tone is heard
- replace handset

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 External Line Reservation
Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.

Activate External Line Reservation

You have dialled 0 for an external line and receive a busy tone, do not replace
the handset.

- dial ∗ 22
- listen for confirmation tone
- replace handset

When an external line becomes free your extension will ring.

- lift handset
- internal dial tone is heard
- Dial 0 for the line and required external number.

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Call Diversion Features
Fixed Call Forwarding
Your line can be forwarded to a fixed destination for answering.
This can be to either a Digital, analogue extension or external number.

Programme or Change Fixed Call Forwarding

- lift handset, listen for internal dial tone

- dial ∗ 11
- dial required extension number or 0 and external number
- listen for confirmation tone
- replace handset

The Fixed Call Forward destination has now been permanently programmed.
Calls will now go to the Fixed Call Forward destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.

Deactivate Fixed Call Forwarding

- lift handset
- dial # 10
- listen for confirmation tone
- replace handset

When Fixed Call Forward destination has been programmed but deactivated
it will serve as Call Forward No Answer i.e. If your extension rings for longer
than a predetermined time it will automatically divert to the Fixed destination.

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 Fixed Call Forwarding - Cont’d
Reactivate Fixed Call Forwarding

- lift handset, listen for internal dial tone

- dial ∗ 10
- listen for confirmation tone
- replace handset

Calls will now go to the Fixed Call Forward destination immediately.

Cancel Fixed Call Forwarding

- lift handset, listen for internal dial tone

- dial # 11
- listen for confirmation tone
- replace handset

A new destination number must now be programmed before Fixed Call

Forwarding can be used again.

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 Variable Call Forwarding
This is a temporary Call Forwarding feature which allows you to divert all your
calls to an destination of your choice and will override your Fixed Call
Forwarding destination.

Programme Variable Call Forwarding

- lift handset, listen for internal dial tone

- dial ∗ 10
- dial required extension number or 0 and external number
- listen for confirmation tone
- replace handset

When you lift the handset, special dial tone will be heard to remind you that the
feature is activated.

Cancel Variable Call Forwarding

- lift handset
- dial # 10
- listen for confirmation tone
- replace handset

Calls will now ring as normal on your extension.

Your Fixed Call Forward destination will now be restored.

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 Electronic Telephone Lock
PIN Features

This feature allows you to lock your extension, by dialling your PIN, which
prevents unauthorised use of your extension. The PIN assigned to your
extension will be provided by your System Administrator.

Lock your Extension

- lift handset, listen for internal dial tone

- dial ∗ 21 and your PIN
- listen for confirmation tone
- replace handset

Your extension will now be restricted to local or internal calls only

Special dial tone will be heard to remind you that the feature is activated.

Unlock your Extension

- lift handset
- dial # 21 and your PIN
- listen for confirmation tone
- replace handset

V You will still be able to receive calls when your extension is locked.

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 Mobile Class of Service
This feature allows you to activate your own Class of Service (barring level) on
any extension.

Activate Mobile Class of Service

- lift handset, listen for internal dial tone

- dial ∗ 25 and your PIN
- listen for confirmation tone
- replace handset

Calls will now register against your name on the Telephone Management
System.

Cancel Mobile Class of Service

- lift handset, listen for special dial tone

- dial # 25
- listen for confirmation tone
- replace handset

V Should you forget to cancel your PIN at the remote extension,

contact the extension and ask them to dial # 25. The PIN will however
be automatically cancelled if the extension is not used for a predetermined
time.

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 Follow Me
This feature allows you to activate call forwarding at a remote extension to
enable calls to follow you from extension to extension.

Activate Follow Me

When you arrive at the remote extension where you wish to receive calls made
to your extension.

- lift handset, listen for internal dial tone

- dial ∗ 25 and your PIN
- dial ∗ 10
- replace handset

Incoming calls to your extension will divert to this extension. When you activate
this feature it transfers various facilities to this extension e.g. Barring Restrictions,
Stored No. Redial etc.

Cancel Follow Me

At the remote extension

- lift handset, listen for internal dial tone

- first dial # 10 (this cancels your Call Forwarding)
- dial # 25 (this cancels your PIN)
- listen for confirmation tone
- replace handset

V Should you forget to cancel your PIN at the remote extension,

contact the extension and ask them to dial # 25. The PIN will however
be automatically cancelled if the extension is not used for a predetermined
time.
The Call Forward can be cancelled from your own extension.

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 Individual Abbreviated Dialling
Optional Features

In addition to the System Abbreviated dialling lists you may programme 10

additional numbers, under the dial keypad digits 0-9, for your exclusive use.
These numbers will, however, be subject to any trunk barring limits which apply
to your extension.

Programme numbers

- lift handset, listen for internal dial tone

- dial ∗ 81
- enter digit (0-9) under which to store new number
- enter required external number (preceded by 0 for outside line)
- replace handset

Dial numbers

- lift handset, listen for internal dial tone

- dial # 81
- enter digit (0-9) under which required number is stored
- wait whilst system dials the number

When you enter a number in a location that already has a stored number this
will be deleted and the new number accepted.

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 System Abbreviated Dialling
The system allows for the storage of 16000 external telephone numbers
divided into 16 groups, each containing 1000 numbers. You can have access
to 2 groups i.e. 2000 numbers. By utilising the system abbreviated dialling you
will be permitted to dial specific numbers that would be outside your normal
trunk barring limits.

Use the System Abbreviated Dialling

- select the relevant access code from your Abbreviated Dialling

Directory
- lift handset, listen for internal dial tone
- dial the relevant code xxxxx
- wait whilst system dials the number

The system will now dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 300 is connected.

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 Stored Number Redial
This feature allows you to store any number for later re-dialling. The number
may be stored for as long as required and unlike last number redial, via the
redial button on your extension, is not affected by dialling other numbers.

Store a Number

You have dialled a number and have not been answered or the number is busy,
do not disconnect.

- dial ∗ 19
- listen for confirmation tone
- replace handset

Redial the Number

- lift handset, listen for internal dial tone

- dial ∗ 19
- the number is now automatically dialled by the system

The number will remain stored until another number is stored, thus erasing the
previous number.

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 Timed Reminder
This feature allows an extension to store one timed reminder. The system will
then call the extension at the required time.

Activate Timed Reminder

- lift handset, listen for internal dial tone

- dial ∗ 23
- listen for confirmation tone
- dial the required time e.g. 0945 for 9.45 am
1430 for 2.30 pm
- listen for confirmation tone
- replace handset

Reminder Callback

- telephone rings with special callback ringing

- lift handset
- listen for confirmation tone
- replace handset

If not answered your telephone will ring for 40 seconds and then 5 minutes later
will ring again for 40 seconds.
Timed Reminder is now cancelled.

Cancel the Reminder before Ringback

- lift handset, listen for internal dial tone

- dial # 23
- listen for confirmation tone
- replace handset

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 Night Service
When the night bell rings

- lift handset, listen for internal dial tone

- dial ∗ 88
- you are now connected to the caller

Check with System Administrator if any other type of Night Service is

operational.

Quick Reference
Outside Line 0 Call Forward Variable *10 & no

Operator 9 - cancel #10

Call Pickup *33 Call Forward Fixed *11 & no

8 Way Conference Transfer *31 - deactivate #10

Ring Back *22 - activate *10

Timed Reminder *23 Individual Dialling - Prog *81 (0-9)

Stored No. Re-dial *19 - di al #81 (0-9)

Unlock Extension #21 PIN Mobile Class of Service *25 PIN

Lock Extension *21 PIN - cancel #25

Night Service *88 Follow Me *25 PIN *10

Toggle Transfer *27 - cancel #10 #25

Siemens Telecommunications (Pty) Ltd Private Bag X71 Halfway House 1685

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