CSC Investor Day 2012 Presentation

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CSC INVESTOR DAY 2012

September 10, 2012


CSC 2012

Forward-Looking Statements

All written or oral statements made by CSC at this meeting or in these presentation materials that do not directly and exclusively relate to historical facts constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements represent CSCs expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved. These statements are subject to risks, uncertainties, and other factors, many outside of CSCs control, that could cause actual results to differ materially from the results described in such statements. For a description of these factors, please see CSCs most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q.

CSC 2012

September 10, 2012

Non-GAAP Reconciliations

This presentation includes certain non-GAAP financial measures, such as operating income, operating margin, Earnings Before Interest and Taxes (EBIT), free cash flow, capital expenditures and capital intensity. These non-GAAP financial measures are not meant to be considered in isolation or as a substitute for results prepared in accordance with accounting principles generally accepted in the United States (GAAP). A reconciliation of non-GAAP financial measures included in this presentation to the most directly comparable financial measure calculated and presented in accordance with GAAP accompanies this presentation and is on our website at www.csc.com. CSC management believes that these non-GAAP financial measures provide useful information to investors regarding the Companys financial condition and results of operations as they provide another measure of the Companys profitability and ability to service its debt, and are considered important measures by financial analysts covering CSC and its peers.

CSC 2012

September 10, 2012

Agenda

12:30 1:10 1:10 1:30 1:30 2:00

Mike Lawrie, President and CEO Paul Saleh, CFO Q&A

CSC 2012 CSC 2012

September 10, 2012

Key Messages

CSC is a strong, global enterprise Recent company financial performance is not indicative of CSCs assets, skills, and capabilities We understand the root causes of our problems We believe the business can be fixed and have developed a comprehensive multi-year transformation plan We are working on a new financial model to improve shareholder value We have identified some key risks that may impact our transformation Execution of strategy is well under way

CSC 2012

September 10, 2012

Brief Overview of CSC a Strong, Global Enterprise


Our assets and capabilities
2,500+ clients 96,000 employees Over 70 countries Strong relationships with federal (Dept. of Defense, civil agencies) as well as state and local governments Substantial IP in healthcare, insurance, and banking
iSoft healthcare solutions serve over 13,000 provider organizations in 40 countries Core insurance administration platforms support more than 500 million policies globally Half of the worlds reinsurers use CSC reinsurance solutions Banking software Hogan processes more than $1.7 trillion in U.S. deposits

Industry-leading cloud and cyber offerings


Developed proprietary cyber tools based on our deep understanding of advanced, weapons-grade malware CSC positioned in Leaders Quadrant of Magic Quadrant for Public Cloud IaaS 13 cloud data centers operational globally, 4 more in development

Deep domain expertise across industries and offerings (scientists, engineers, astronauts, insurance experts) Contract backlog of $36B

One of the last remaining independent IT services companies with global reach
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Diverse and Global Client Base


Financial Services

Healthcare
Sirirai Hospital, Thailand

Manufacturing

Diversified

Public Sector
Ministry of Health, Malaysia

CSC 2012

September 10, 2012

CSCs Global Footprint Spans Six Continents


Service Desk Locations (29) Data Centers (34) Delivery Centers (24)

UK: 8,000 Employees

Germany: 3,000 Employees

United States: 40,000 Employees

Continent North America Europe Australia Asia South America Africa

% Revenue 62 25 7 4 <1 <1

% Employees 43 23 3 29 <1 <1

India: 23,000 Employees

Australia: 3,000 Employees

CSC has a presence in over 70 countries


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50+ Years of Entrepreneurship Innovation Excellence

First publicly traded software company

First automated traffic control system for the Panama Canal

First local govt. contract ever awarded

Industry leader with critical projects (Kuwait rebuild)

System software growth

Public sector growth

Commercial growth

Recognized industry leader

1960

1970

1980

1990

2000 2012

First computerbased system for sports/ entertainment ticket sales

First real-time automated air cargo handling system at Londons Heathrow Airport

One of first $1B outsourcers

Leading position in insurance and infrastructure services

FROM BIRTH
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September 10, 2012 9

INGENIOUS

CSC Has Underperformed in the Last Few Years

Root causes of our underperformance ...


Strategy didnt recognize shift in industry trends (e.g., fewer outsourcing mega-deals) and led to misalignment of resources Incentives were misaligned (e.g., revenue focus) Weak discipline around contract and delivery management Company fragmented into several units the whole was less than the sum of its parts leading to fragile financial controls and systems This led to an unaffordable cost structure

impacted our portfolio in many ways


Over-indexed toward rapidly commoditizing traditional infrastructure Business became too capital intensive Large number of high-risk infrastructure and application projects Proliferation of customized, non-standard offerings, which added cost, complexity, and sluggishness to our business

which reflected in our financial performance


Revenue FY08 FY12 $ Billion
15 10 5 0

and reached a tipping point in FY 2011/2012


$1.5B NHS contract charge and $2.7B in goodwill impairment SEC investigation in FY 2011 40 major contracts underperformed Lost more than 50% of our market cap from May 2011 to December 2011

OI FY08 FY12 $ Billion


1 0 -1

1200 800 400 0

FCF FY08 FY12 $ Million

In the process, CSC lost its identity and its value proposition
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CSCs Unique Value Proposition


Substantial IP and industry-focused solutions
Leader in European life insurance policy administration Process ~11 million contracts, policies, and loans worth $7.6B in premiums iSoft touches 13,000+ healthcare providers and 70 million patients in 40 countries Designed and implemented super-precise dispatching system for Swiss Federal Railway

Extraordinary skills and domain knowledge


Team of PhDs working to develop and lead emerging Climate and Energy market Working with industry experts through CSC Leading Edge Forum to address global technology challenges More than half of CSCs Homeland Security and Law Enforcement Division leaders formerly U.S. DHS and DOJ officials

Introduced first hybrid cloud BizCloud

One of the last remaining independent IT services companies with global reach

Conducting naval aviation simulator training programs for U.S. Navy Developing courses for Defense Cyber Investigations Training Academy (DCITA) Supporting CDC on World Trade Center program for treatment of workers affected by 9/11 Processed more than 40 million visas in 20+ languages and 100 countries

Standard architecture across public and private clouds Part of Defense Industrial Base program to protect U.S. DoD from network attacks Building our own global threat intelligence capability, and global cybersecurity information architecture

Leading next-generation infrastructure offerings

Deep experience in federal government, defense, intelligence, and civil agencies

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CSC Vision, Mission, and Strategy


Vision

next-generation technology solutions and services provider. Our clients achieve superior returns on their technology investments through our best-in-class industry solutions, passion, and domain expertise of our people, and our global scale
Mission and Purpose

To be the worlds leading

superior value for our customers, shareholders, and employees by being the industry leader in next-generation technology services and industry-specific solutions through leveraging the worlds best talent and global scale
Strategy
1 2 Expand market coverage and drive demand 3 4 Scale nextgen infrastructure offerings 5 Rationalize and standardize offerings 6 Disciplined, transparent, accountabilityoriented management system

To create

Fix the foundation

Move up the value chain

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12

CSC Turnaround Strategy


Strategy
Fix the foundation Improve cost control through Opex reduction, balance sheet cleanup, capital intensity reduction, and centralized procurement Better discipline around contract management and portfolio optimization Increase data transparency through overhaul of financial and HR systems Right leadership in right roles Rationalize spans and layers Expand market coverage and drive demand Clear definition of roles of verticals, regions, and offerings Redefine client coverage model for Global 1000 and regional clients Expand presence with Global 1000 companies Align incentives across various offerings to drive cross-sell in accounts Nurture talent and domain knowledge Establish strategic alliances and partnerships

3 5 Year Turnaround Goals

Cost reduction of ~$2B over next 3 5 years 7 10% reduction in procurement costs ~50% reduction in organizational layers Appropriate spans of control average span of

7 direct reports 25% reduction in cost of HR and Finance transactional activities Capex ~50%, or lower, of total capital allocated

FY12
# of Global 1000 clients % of accounts with cross-sell % of commercial revenue from Global 1000 ~200

In 3 5 years
300 400

40 50% 5 6% 65 70%

~50%

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CSC Turnaround Strategy (Contd)


Strategy
Move up the value chain Strengthen portfolio of industry-specific software and solutions Improve utilization and development of existing IP assets Create higher value for clients and improve CSCs profitability by shifting portfolio mix to higher margin offerings such as industry-specific software and applications

3 5 Year Turnaround Goals Improved profitability of CSCs offerings portfolio


Business/industry-specific consulting Industry-specific business process services Industry-specific software and applications Horizontal applications Next-gen infrastructure (cloud, cyber, big data) Traditional infrastructure (data center, network)
Profitability >15% 10 15% <10% In 3 5 years

FY12 Revenue %

<20% <5% <5% <15% <5% >35%

20 25% 10 15% 10 15% 10 15% 20 25% 15 20%

Scale and lead in next-gen infrastructure offerings in cloud, cyber, and big data Incubate cloud, cyber, and big data offerings directly under CEO Develop detailed economic model and value proposition for cloud, cyber, and big data offerings Accelerate adoption of next-gen offerings across business Increase collaboration between NPS and commercial to leverage existing capabilities and cross-sell next-gen offerings

Revenue

FY12

In 3 5 years
$1 1.5B

Cloud offerings ~$100M

Cyber offerings

$1 1.5B ~$600M $1 1.5B Negligible

Big data offerings

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CSC Turnaround Strategy (Contd)


Strategy
Rationalize and standardize offerings Focus on differentiated, less capital-intensive offerings Standardize, consolidate, and streamline service delivery through global delivery networks Exit non-strategic low-margin offerings Adopt standardized offering life-cycle management (OLM) processes Drive meaningful innovation throughout the organization Disciplined, transparent, accountability-oriented management system Laser focus on operational metrics, with clear accountability Disciplined approach to drive value to customer and CSC Invest in world-class talent and retention Drive and support innovation Forward-looking strategy relative to market trends and opportunity

3 5 Year Turnaround Goals

2,000+ customized, non-standard offerings

~150 global standardized offerings


OLM process

~700

~250

CSC Management System


Operations Review

Deal Committee

Strategic Investment Committee Ethics and Compliance

Sales Excellence

Focus Account Compliance Remediation Review

Business Review

Cost Takeout

Senior Leadership Team

Strategic Business Planning

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Multi-Year Transformation Plan to Recapture Our Leadership


Low Intensity of effort High

Get fit Value

Win more

Lead
200 300 BPS margin improvement

300 400 BPS margin improvement

~$18B ~$16B $5+

$16B

$0.67

$3+

Time
Revenue

EPS*

Revenue

18 mos

EPS

3 yrs

EPS

Revenue

5 yrs

FY 2012

FY 2014

FY 2017

1 Fix the foundation 2 Expand market coverage and drive demand 3 Move up the value chain 4 Scale next-gen infrastructure offerings 5 Rationalize and standardize offerings 6 Disciplined, transparent, accountability-oriented management system
*Adjusted

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CSCs New Operating Model


Global Industries Public Sector (incl. Federal) ($6.5B)1
CEO direct reports

(FY12 revenues) Consulting Industry Software and Solutions Applications End User Services Connectivity Global Infrastructure Services (~$4.7B) Unified Communications and Collaboration Data Center Storage and Compute Global Enterprise Service Management Cloud (~$100M) Cyber (~$600M) Big Data

Financial Manu- Diversified Healthcare Services facturing (~$800M) (~$3B) (~$3B) (~$2.5B)

Regions (~$15.8B) Chief of Staff

Global Business Services (~$5.5B)

Global Sales and Marketing Operations

Finance

HR

Legal Corporate Strategy & Business Development Contract Performance & Quality Control

Global, standardized processes (FP&A, Sales, HR, Procurement, Offering Life-Cycle Management, etc.)
~$5B in revenues from NPS, excluding cyber NOTE: New operating model to be fully operational by FY 2014
(1) Includes

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Key Markers of Success


FY 2012
Other Consulting Traditional infrastructure (15% 20%)

In 5 Years
Consulting (20% 25%)

20

20 7
Industry software and solutions Applications Next-gen infrastructure (20% 25%) Applications (15% 17%)

Revenue Mix (%)


Traditional infrastructure

37 4

11

Next-gen infrastructure

Industry software and solutions (20% 25%)

Revenue ($B) YoY Revenue Growth (%) EPS ($) EBIT (%) FCF (% of Net Income) Capital Intensity (%)

~$16B ~0% $0.67* 2%* NMF** 70%

~$18B 3% 5% $5+ 7% 9% >100% ~50% or less


*Adjusted **NMF = No Meaningful Figure

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New Financial Model


200 300 BPS of margin improvement 300 400 BPS of margin improvement
Customer-committed savings and reinvestments

Revenue growth of 3% 5%
Cost takeout Customer-committed savings Incremental restructuring Business reinvestments Enterprise systems Sales Training Standardized offerings

$5.00+

$3.00+

Revenue mix

Revenue flat to down

Cost takeout ($1.0B $1.2B)

Net Operating Leverage

Revenue

$0.67*
Revenue

Net Operating Leverage

FY 2012

FY 2014

FY 2017

2.7%* 6.4%*

Commercial** operating margin (%) Public sector operating margin (%)

10% 12% 8% 9%
*Adjusted **Commercial comprises MSS and BSS

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Looking Ahead: Key Risks

Operational risk due to transformation effort Delays in award decisions for government contracts putting pressure on NPS Headwinds in CSCs biggest industry vertical financial services Macro-economic turmoil in Europe Uncertainty in U.S. healthcare industry

We have incorporated these risks in our financial model

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Strategy Execution Progress To Date


Onboarded new leaders in the top leadership team

1 2 3 4 5 6

Fix the foundation

Launched $1B cost takeout program Contract performance and risk management processes being redesigned

Expand market coverage and drive demand Move up the value chain

Segmented Global 1000 and regional accounts Clearly defined coverage and account management principles Developing vertical-specific strategy for each vertical Rolling out new incentive structure to promote higher margin offerings Developing new life-cycle management methodology for software assets Accelerating as a service enablement of our software assets Creating a standard transformation journey for customers to transition to the cloud

Scale next-gen infrastructure offerings

Building a playbook to cross-pollinate cybersecurity offerings across commercial and NPS Actively pursuing new leader for Big Data Inventory of all offerings completed, and rationalization in progress

Rationalize and standardize offerings

Appointed global leader for Offering Life-Cycle Management Global service network design on track

Disciplined, transparent, accountability-oriented management system

Each leader accountable to deliver against a transformation program Instituted new CEO management system to be replicated across all business units Designing new enterprise Delegation of Authority matrix to drive consistency

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Agenda

12:30 1:10 1:10 1:30 1:30 2:00

Mike Lawrie, President and CEO Paul Saleh, CFO Q&A

CSC 2012 CSC 2012

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22

Roadmap to Consistent Financial Performance

Cost Takeout Opportunity


1 2 3 4

New Financial Model

Improved Cash Flow Performance

Cash Flow Priorities

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1. Cost Takeout Program


Value Lead (5 years) Win more (3 years) Get fit (18 months) Time

Supply chain and procurement savings Workforce optimization Enterprise overhead reduction Contract management discipline Enterprise system optimization Increased use of shared services Standardized offerings

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Supply Chain and Procurement Savings


Key Levers Total Spend

Category sourcing

Spend Spend Total data Business requirements Sourcing opportunities $7B Sourcing plans and execution Contracts renegotiations

$7B

Top 10 categories make up 80% of addressable spend

Top 10 categories make up 80% of addressable spend

Demand management

Contractual obligations Timing of purchases Compliance with preferred vendors

Total spend

Customer specified

PassOther non- Addressable through discretionary spend

Procurement operations

Procurement operations

Procure-to-pay process New governance structure Supplier performance PassCustomer Total


spend specified

through

Other nondiscretionary

Demand management

Category sourcing
Addressable spend

Target savings of $350M $400M


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Workforce Optimization
Key actions
~50% reduction in reporting layers Appropriate spans of control
Workforce targets
Skills, knowledge External Greater utilization of offshoring Demand Supply

Seven direct reports, on average

Spans and layers gaps Internal Simplified role taxonomy

Consistent implementation of policies around:


Contractors New hires Underperformers

Increased utilization of existing offshore resources

Target savings of $250M $300M


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Enterprise Overhead Reduction

G&A
Streamlining

IT
Re-prioritizing

Facilities service
Consolidating

corporate and BU functions business activities

excess

levels
Redirecting

space
Redefining

Consolidating Eliminating

redundancies

service delivery to low-cost centers

space

standards

Zero-basing

activities and benchmarking against best-in-class companies

Rationalizing

IT projects Renegotiating real estate leases


Exiting

owned and leased facilities

Target savings of $200M $250M


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Contract Management Discipline


Strengthening contract management process
Capture Contracting Delivery Renewal High

Improving performance of focus accounts

Balancing portfolio of risks and returns

Consistent contract process Tighter bid review and approval Economic game plans Risk identification and mitigation Team composition Scope definition Governance Continuity of coverage Transition plans Performance tracking against bid model and timelines

RISK

Detailed review of account performance Action plans to close gap to bid model Tighter focus on contractual commitments Change control discipline Contract renegotiation Acceleration of offshoring activities

Avoid/ Improve

Strategic Small Bets


Target Portfolio

Strategic Investments
Low Low

Sustain or Grow
High

RETURN

Target savings of $200M $250M


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Cost Takeout Summary


($ Millions)

Opportunity
Supply chain and procurement savings Workforce optimization Enterprise overhead reduction Contract management discipline Total

Target Savings
$350 $400 $250 $300 $200 $250 $200 $250 $1,000 $1,200

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Additional Cost Takeout Opportunities


Increased Use of Shared Services
Sterling Chennai Prague

Transaction Activities
Shared Services Cost Reduction

25%

Business Units
Current State
Procurement Accts. payable Payroll Benefits administration Travel & expense

Additional Activities
HR recruiting Tax Labor sourcing Inter-company transactions Contract compliance General accounting Treasury operations Fixed assets Billing Master data maintenance Analytics Sales support

Standardized processes

Automated controls

Common tools and systems

Data consistency and transparency

Enterprise systems optimization


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Standardized and Rationalized Offerings

From
Thousands of offerings Limited standardization Inconsistent delivery standards
~700 ~250 ~150

To
Rationalized and standardized global offerings Global delivery services Consistent offering life-cycle management

Focus on differentiated, less capital-intensive offerings Standardize and consolidate service delivery Exit non-strategic, low-margin offerings
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2. New Financial Model


200 300 BPS of margin improvement 300 400 BPS of margin improvement
Customer-committed savings and reinvestments

Revenue growth of 3% 5%
Cost takeout Customer-committed savings Incremental restructuring Business reinvestments Enterprise systems Sales Training Standardized offerings

$5.00+

$3.00+

Revenue mix

Revenue flat to down

Cost takeout ($1.0B $1.2B)

Net Operating Leverage

Revenue

$0.67*
Revenue

Net Operating Leverage

FY 2012

FY 2014

FY 2017

2.7%* 6.4%*

Commercial** operating margin (%) Public sector operating margin (%)

10% 12% 8% 9%
*Adjusted **Commercial comprises MSS and BSS

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3. Key Drivers of Cash Flow Improvement


Actions
Cost takeout Portfolio review Operational efficiencies Optimized geographic mix of taxable income Use of valuation allowances R&D credit opportunities Streamlined legal entity structure

Objectives

EBIT

500 700 BPS improvement

Taxes

35% or less

Working Capital

DSO improvement Lower unbilled receivables Better supplier terms Shift in capital ownership model Disciplined demand management Less capital-intensive offerings mix Higher hurdle rates on capital

Total DSO <67 days DSO excluding unbilled <37 days

Capital Expenditures

~50%, or lower, of total capital allocated

FCF of more than 100% of Net Income


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Strengthening Credit Profile


Liquidity Profile Cash: $1B (Q1 2013)
$316M onshore $684M offshore (accessible tax effectively)

Debt Maturity Profile Current

Free Cash Flow from operations


FY 2013 target: $300 $350M

Potential divestitures of non-strategic assets Access to capital markets


Bond market Commercial paper Bank loans

Illustrative

Objectives
Smooth maturity profile Ample access to liquidity Strong investment-grade credit profile

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Optimizing Capital Allocation


CSC Cash Usage Past 5-year average
Acquisitions
~25%

Peer Comparison*

Capex
Capex
~60%

10% 25% 10% 50% 20% 80%

Acquisitions Capital allocated to shareholders

Capital to Shareholders
~15%

Long-Term Objectives
Reduce capital intensity Generate returns in excess of cost of capital Return more cash to shareholders
* Peer

group includes Accenture, CACI, Capgemini, CGI Group, Hewlett-Packard, IBM, ManTech, SAIC, Unisys, and Xerox

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35

4. Cash Flow Priorities

Reinvest in core business

Pursue bolt-on strategic acquisitions Ensure strong financial position with ample access to liquidity Return more cash to shareholders from FCF

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Agenda

12:30 1:10 1:10 1:30 1:30 2:00

Mike Lawrie, President and CEO Paul Saleh, CFO Q&A

CSC 2012 CSC 2012

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Thank You

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September 10, 2012 38

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