Matthew J.

Shaker
2158 Fox Hill Drive
Grand Blanc, MI 48439
(810) 308-7064
[email protected]

OBJECTIVE

It is my objective to secure a management position within a reputable company, one that will allow me
to utilize the full extent of my experience and skills.

QUALIFICATIONS

• Extensive experience (ten years) in training, both employees and managers

• Extensive experience (ten years) in customers service
• Extensive experience (ten years) in Loss Prevention

SKILLS AND ABILITIES

Employee and Manager Training and Development Loss Prevention Customer Service

EMPLOYMENT HISTORY

Hobby Center Manager, 01/2009 - 07/2010

Games Workshop Hampton Village, Rochester Hills, MI
Retail As a Hobby Center Manager for Games Workshop, it is my duty to lead and manage a successful,
efficient and profitable Games Workshop Hobby Center. I accomplish this by building the Hobby through
recruiting, training and developing your team of Games Workshop enthusiasts, delivering astronomical
customer service, promoting all product lines and games systems produced by Games Workshop, and
by running mind-blowing hobby gaming events, all while maintaining constant communication with my
Regional Manager. I am regularly required to maintain the skills of my employees, and to supervise and
guide them as per company protocols. During my tenure with Games Workshop, I have been responsible
for overseeing the training and guidance of from between 1 and 4 Hobby Specialists, and I have been
very successful in this task. Team Building, Training, Marketing, Promotions,
• Successfully trained several of the most successful employees and managers in the north american
business.
• Successfully raised a failing store from double-digit negative growth to double digit positive growth
over the course of a year.

Hobby Center Manager, 07/2008 - 01/2009

Games Workshop West Oaks II, Novi, MI
Retail As a Hobby Center Manager for Games Workshop, it is my duty to lead and manage a successful,
efficient and profitable Games Workshop Hobby Center. I accomplish this by building the Hobby through
recruiting, training and developing your team of Games Workshop enthusiasts, delivering astronomical
customer service, promoting all product lines and games systems produced by Games Workshop, and
by running mind-blowing hobby gaming events, all while maintaining constant communication with my
Regional Manager. I am regularly required to maintain the skills of my employees, and to supervise and
guide them as per company protocols. During my tenure with Games Workshop, I have been responsible
for overseeing the training and guidance of from between 1 and 4 Hobby Specialists, and I have been
very successful in this task. Team Building, Training, Marketing, Promotions,
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• Successfully trained several of the most successful employees and managers in the north american
business.
• Successfully raised a failing store from double-digit negative growth to double digit positive growth
over the course of a year.

Hobby Center Manager in Training, 03/2008 - 07/2008

Games Workshop Glen Burnie, Glen Burnie, MD
As a Hobby Center Manager for Games Workshop, it is my duty to lead and manage a successful,
efficient and profitable Games Workshop Hobby Center. I accomplish this by building the Hobby through
recruiting, training and developing your team of Games Workshop enthusiasts, delivering astronomical
customer service, promoting all product lines and games systems produced by Games Workshop, and
by running mind-blowing hobby gaming events, all while maintaining constant communication with my
Regional Manager. I am regularly required to maintain the skills of my employees, and to supervise and
guide them as per company protocols. During my tenure with Games Workshop, I have been responsible
for overseeing the training and guidance of from between 1 and 4 Hobby Specialists, and I have been
very successful in this task. Team Building, Training, Marketing, Promotions,
• Successfully trained several of the most successful employees and managers in the north american
business.
• Successfully raised a failing store from double-digit negative growth to double digit positive growth
over the course of a year.

Retail Store Assistant Manager, 11/2007 - 03/2008

Lids, Flint, MI
Retail Assist the manager in all facets of business, sales, customer service At Lids my job was simply to
have fun and sell hats, and I did both of those very well. My primary focus was on customer service, at
which I excelled, and suggestive sales, at which I also excelled. Sales, Customer Service,

Assistant Store Manager, 08/2004 - 05/2007

GameStop, Flint, MI
Retail My primary function was to support the Store Manager in all facets of store operations including
ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and
on the phone. This included answering questions and assisting with product selection, purchases,
and returns. Ensuring that the store is clean, well organized, and properly merchandised at all times,
and that all policies, procedures, and controls are followed. I supervised up to 5 or more Game
Advisors by planning, organizing, and delegating work. I was also responsible for Customer Service,
Staff Management, Loss Prevention, Inventory Control, Store Administration, Merchandising, and Store
Appearance. I regularly excelled at all of my given tasks.
• Tied for Assistant Manager of the Year in 2005
• Greatly assisted in turning around several failing store in the Flint area

Photo Specialist / Supervisor, 06/2002 - 07/2004

Rite Aid Pharmacy, Grand Blanc, MI
Retail In this position I directly supervised the photo area and carried out supervisory responsibilities in
accordance with Rite Aid policies and applicable laws. Responsibilities included training new employees,
and managing the photo area.

Assistant Restaurant Manager, 06/2000 - 07/2002

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McDonalds, Flint, MI
Food and Beverage Production My duties at McDonald's included assisting the Restaurant Manager with
all facets of business management, including training new employees, administration duties, ensuring
customer service and managing restaurant appearance.

EDUCATION

Bachelor's Degree - Philosophy

University of Michigan - Flint, MI

Associate Degree - Business Management

Mott Community College, MI

Diploma - General Studies

Grand Blanc Community High School, MI

HONORS AND ACTIVITIES

United Martial Arts Brotherhood

NOTES / OTHER INFORMATION

REFERENCES Joshua Wornham District Manager - Games Workshop Detroit (414)699-1852
Professional Justin Twist Hobby Specialist - Games Workshop Hampton Village (248)227-9013
Professional Darius Smith Hobby Specialist - Games Workshop Hampton Village (586)255-5285
Professional Andrew Smith - Web Designer (248)933-9399 Personal Jayson Andreoni - E7 USMC
Retired, Detroit Police Department (248)496-8753 Personal
• Joshua Wornham is my former supervisor at Games Workshop.
• Darius Smith and Justin Twist are both former Employees of mine at Games Workshop.
• Andrew Smith and Jayson Andreoni are both long-time friends.

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