PERMANENT SCHEDULE

Permanent Schedule is the schedule that you're going to COMMIT to UN

The company needs a stable number of lessons per week so tutors need to
We expect you to ALWAYS open lessons included in your permanent sche

Effective February 28, 2013:

You need to commit a minimum of 4 days, maximum of 5 days includ

You need to commit a minimum of 3 hours (6 lessons), maximum of 5
For weekend tutors, minimum of 2 days; minimum of 3 hours (6 lesso

Remember that you may still open lessons outside your permanent s
* Only a maximum of 7 consecutive lessons is allowed if you're going
* Maximum # of lessons (weekdays) = 18
*If tutor will open
* Maximum # of lessons (weekends) = 24
*If tutor will open

Permanent Incentive Rule (starting MAY 2012):

Under 5% cancellation of reserved classes: +P5

incentive fo
5% - 9.9% cancellation of reserved classes: No incentive, no
10% and above cancellation of reserved classes: -P40 penalt

NOTE:
*The lesson fee = tutor's rate x lessons taught
*The salary is the final pay after comparing a tutor's lesson fee to her guara
The P5 will be added to the lesson fee and not the guarantee pay nor the s
The P40 will be deducted from the salary.

For change of permanent schedule, email your request to TMD: tmd@unh

You have until 5 days before the effective month starts to email your re
Make sure to get an APPROVAL through email before you follow your requ
IMMEDIATE CHANGE OF SCHEDULE IS NOT ALLOWED.
*If you have schedule conflicts, please email your concern to tmd
*Refer to the most recent "TMD Procedure for Tutors" on how to e

to COMMIT to UNHoop Philippines, Inc.

k so tutors need to provide their permanent schedules.
ur permanent schedule.

m of 5 days including a weekend or both weekends.

ns), maximum of 5 hours (10 lessons) per day
f 3 hours (6 lessons) and maximum of 5 hours (10 lessons) per day

our permanent schedule just as long as you follow the following:

ed if you're going to open > 10 lessons in a day
If tutor will open from 2PM - 11:55PM
If tutor will open from 9AM - 11:55PM

incentive for each lesson taught

ncentive, no penalty
-P40 penalty for each lesson cancelled

on fee to her guarantee pay.

antee pay nor the salary.

to TMD: [email protected]
ts to email your request.
ou follow your request.

our concern to [email protected]

Tutors" on how to email your concern.

Guarantee Pay:
IMPORTANT:
Please remember that the guarantee

pay is different from the lesson f

Lesson Fee = tutor's rate x no. of lessons

e.g. P50 x 300 lessons = P15,000

Guarantee Pay = P25 for each lesson in the permanent schedule (Prorat
Guarantee Pay = P15 for each lesson in the permanent schedule (2nd M

e.g. Your permanent schedule is: 10 lessons per day, 5 days a week. Guara
e.g. Your permanent schedule is: 10 lessons per day, 5 days a week. Guara

Salary = Which is higher? (lesson fee or guarantee pay)

Based on the example above, what is the salary?

Guarantee pay means the following rate will be paid for each lesson includ

MONTH
RATE
(per lesson)
DEDUCTIONS
FROM GP
(for each unopened
lesson within
permanent schedule)

DEDUCTIONS
FROM GP
(for some Philippine
holidays that fall on
the permanent
schedule)
On some Philippine Holidays, we do not
be blocked on the tutor's site.

nt from the lesson fee.

Your salary is based on which is higher between the two.

*Please remember that there's a Permanent Incentive Rule (starting May 2012)

manent schedule (Prorated & 1st Month)

manent schedule (2nd Month)

*Please remember dedu

er day, 5 days a week. Guarantee pay = P5,500 (1st Month)

er day, 5 days a week. Guarantee pay = P3,300 (2nd Month)

paid for each lesson included in the permanent schedule:

PRORATED

1ST

2ND

25

25

15

35

35

20

25

25

15

lippine Holidays, we do not have classes and the days will

n the tutor's site.

lease remember deductions from guarantee pay.

Guarantee Pay Forfeiture

1.1 NCNS Incident

If TMD cannot contact a tutor before a lesson, the guarantee pay will be forfeited for that month.
Standby Button Tutors are required to click this button 40 minutes before their first opened
A tutor who fails to click the Standby button after the given time will be contac
Ready Button Tutors are required to click this button within 5 minutes before each reserved l

A tutor who fails to click the Ready button 2 minutes after the lesson time will
2.3 Hits in the Standby/Ready Button Tracker
Standby/Ready Button Tracker
An online tool will be used to track tutors who were contacted by TMD staff due to their failure to c
This tool will monitor tutors who habitually fail to click these buttons on time and are frequently conta
This will also serve as a basis for performance evaluation. As a penalty, a tutor who will incur 3 counts
3.3 Hits in the Hanaso Method/Hanaso Method Intermediate/No Lesson Report De
Hanaso Method/Hanaso Method Intermediate Detail Check (HMDC/HMIDC)
All tutors are expected to enter lesson details immediately after the end of each lesson. In addition
A tutor who will incur 3 counts or instances in these detail checks will forfeit their guarantee pay for th
4.2 Violations of UNHOOP PHILIPPINES, INC. ONLINE ENGLISH TUTORIAL SERVICES
Tutor Misconduct/TMD Procedure Non-Compliance Tracker
An online Google document will be used to document incidents of tutors' improper, unacceptable,
a.wanton disregard for any stipulation in the AGREEMENT OF UNHOOP PHILIPPINES, INC. ONLINE EN
b.deliberate acts of violence or hostility towards students or staff
c.significant levels of insubordination
d.dishonesty through falsification of documents or other forms of misrepresentation
This will also serve as an important basis for performance evaluation and contract renewal recommen
Tutor will also need to go through counseling for every instance of misconduct.
5.Failure to Respond to Company's Policy/Procedure Email Updates
The company regularly sends critical email updates to tutors regarding changes in policies and pro
All tutors are then required to comply to these changes by confirming their agreement though an onlin
If a tutor fails to respond to the updates in a timely manner, he/she will be barred from opening furthe
6.New Graduate Tutor Quits Within Guarantee Pay Period
New graduate tutors are privileged to receive three months of guarantee pay (prorated, first, and
If a tutor quits in the middle of a particular guarantee pay month, his/her full guarantee pay for that m

e forfeited for that month.

s before their first opened lesson and are given 10 minutes to do so.
r the given time will be contacted by TMD using all of the tutors listed contact numbers. If tutor is unable to res
utes before each reserved lesson.
nutes after the lesson time will be contacted by TMD using all of the tutors listed contact numbers. If the tutor i

MD staff due to their failure to click the Standby and/or Ready button on time.
time and are frequently contacted by TMD staff for compliance.
a tutor who will incur 3 counts or instances in this monitoring sheet will forfeit their guarantee pay for the mont

ate/No Lesson Report Detail Checks

DC/HMIDC)
end of each lesson. In addition to this, the rules in entering the Hanaso Method Details must be strictly followe
orfeit their guarantee pay for the month.

LISH TUTORIAL SERVICES AGREEMENT

utors' improper, unacceptable, and unprofessional behaviour. This tool keeps a record of a tutors manifestation
P PHILIPPINES, INC. ONLINE ENGLISH TUTORIAL SERVICES

representation
nd contract renewal recommendations. As a penalty, a tutor who will incur 2 counts or instances in this monitori

il Updates

ing changes in policies and procedures.

heir agreement though an online form, and they are given an ample time to do so.
be barred from opening further lessons and his/her guarantee pay for the month shall be forfeited.

antee pay (prorated, first, and second) upon graduation.

er full guarantee pay for that month shall be forfeited.

umbers. If tutor is unable to respond after 3 calls, he/she will then be tagged as NCNS.

contact numbers. If the tutor is unable to respond, he/she will then be tagged as NCNS.

eir guarantee pay for the month.

Details must be strictly followed.

cord of a tutors manifestation of gross misconduct such as:

ts or instances in this monitoring sheet will forfeit their guarantee pay for the month.

shall be forfeited.

Permanent Schedule Sheet

Tutor Name:
Date:
From <Effective Month>:
Mobile Number:
Landline:

SOQUEA, MELIZA ANN, MASACOTE (Ish)

02/24/2016
FEBRUARY 2016
0916-771-1040
(046) 416-4426

Note:
Please put "open" for those included in your permanent schedule,
and put "-", for those NOT included in your permanent schedule.

Current Guarantee Pay Time Slots:

5am-9:55am; 12PM - 11:55PM (weekdays and weekends)

TO NEW GRADUATES:

The schedule you agreed upon during your interview will be your permanent sch
If you change it, ONLY the schedule that is within the "current guarantee pay
Current Guarantee Pay Time Slots:
5am - 9:55am and 12nn - 11:55pm (weekdays and weekends)

Only the schedule with guarantee pay needs to be plotted on the permanent sch
If the new schedule you're requesting is not covered by guarantee pay (e.g. 10am
After 3 months and upon renewal of contract, guarantee pay won't be applicable
However, you still need to provide a permanent schedule so the company knows

time
5:00
5:30
6:00
6:30
7:00
7:30
8:00
8:30
9:00
9:30
10:00
10:30
11:00
11:30

Mon.
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM

Tue.
-

Wed.
-

Thu.

Fri.
-

Sat.
-

12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Amount
Guarantee

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
0
0

10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

Your guarantee pay is PHP 5,500.00

working days (in a week)
working days (in a month)
average lessons per working days

5
22
10

*P25/lesson based on the average number o

Average no. of days / month chart
2days in a week = 8.5days in a month
3days in a week = 13days in a month
4days in a week = 17.5days in a month
5days in a week = 22days in a month
6days in a week = 26days in a month

eekends)

will be your permanent schedule.

"current guarantee pay time slots" will have guarantee pay.

nd weekends)

tted on the permanent schedule sheet.

y guarantee pay (e.g. 10am - 11:55am), then you will have no permanent schedule and no guarant
ee pay won't be applicable anymore.
ule so the company knows the number of lessons you can commit.

Sun.
-

0
0

based on the average number of days / month

of days / month chart
eek = 8.5days in a month
eek = 13days in a month
eek = 17.5days in a month
eek = 22days in a month
eek = 26days in a month

dule and no guarantee pay.

Permanent Schedule Sheet

Tutor Name:
Date:
From <Effective Month>:
Mobile Number:
Landline:

SOQUEA, MELIZA ANN, MASACOTE (Ish)

02/24/2016
FEBRUARY 2016
0916-771-1040
(046) 416-4426

Note:
Please put "open" for those included in your permanent schedule,
and put "-", for those NOT included in your permanent schedule.

Current Guarantee Pay Time Slots:

5am-9:55am; 12PM - 11:55PM (weekdays and weekends)

TO NEW GRADUATES:

The schedule you agreed upon during your interview will be your permanent schedu
If you change it, ONLY the schedule that is within the "current guarantee pay tim
Current Guarantee Pay Time Slots:
5am - 9:55am and 12nn - 11:55pm (weekdays and weekends)

Only the schedule with guarantee pay needs to be plotted on the permanent sched
If the new schedule you're requesting is not covered by guarantee pay (e.g. 10am After 3 months and upon renewal of contract, guarantee pay won't be applicable an
However, you still need to provide a permanent schedule so the company knows th

time
5:00
5:30
6:00
6:30
7:00
7:30
8:00
8:30
9:00
9:30
10:00

Mon.
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM
AM

Tue.
-

Wed.
-

Thu.

Fri.
-

Sat.
-

Sun.
-

10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Amount
Guarantee

0
0

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

Your guarantee pay

working days (in a week)
working days (in a month)
average lessons per working day

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
10
10

0
0

PHP 3,300.00
5
22
10

*P15/lesson based on the average number of days

Average no. of days / month chart
2days in a week = 8.5days in a month
3days in a week = 13days in a month
4days in a week = 17.5days in a month
5days in a week = 22days in a month
6days in a week = 26days in a month

our permanent schedule.

nt guarantee pay time slots" will have guarantee pay.

the permanent schedule sheet.

antee pay (e.g. 10am - 11:55am), then you will have no permanent schedule and no guarantee pay.
won't be applicable anymore.
he company knows the number of lessons you can commit.

e average number of days / month

ys in a month
s in a month
ays in a month
s in a month
s in a month

d no guarantee pay.