Hotel manager

The Cornell Hotel and Restaurant Administration Quarterly, 1998

General managers of large hotels believe the hotel business has changed the GM's career track-with a fading importance for F&B management.

Journal of Yasar University

ABSTRACT Hospitality industry is one of the most profitable industries with a high potential for increase, thus being a hospitality manager is one of the most trendy and prestigıous jobs of today. It is also a challenging job since, being an effective one is quite complex due to recorded industrial higher heart burn effects, rapid industrial changes in demand, constant trends and severe industrial competition. Due to its’ specific, yet, challenging and ever changing characteristics of this job title, it is important to realize and accomplish the necessities of being an effective and successful hotel manager. Due to this fact, the study emphasizes on necessities of effective hotel management from the perspective of strategic hotel managers applications and point of views on the topic, trying to further improve the topic with their suggestions. The study consists of two parts; a theoretical background to support the practical research conducted by a qualitative research method with the scope consisting of 4 and 5 star hotel managers of Izmir destination. Keywords: hotel management, effective hospitality, hotel management trends, hotel management skills, successful hospitality

2014

It is widely recognised that the tourist market is not homogeneous. Yet segment-specific satisfaction analysis has received inadequate attention both from researchers and managers. Focusing on tourists' dining experiences, this study investigated whether tourists could be grouped into distinct segments; whether the composition of variables determining customer satisfaction differed among the identified segments; and whether market segmentation strategy could contribute to more parsimonious satisfaction prediction models. Factor analysis was performed to determine dimensions that are likely to influence tourist restaurant selection and evaluations, whereas cluster analysis was employed to identify homogeneous groups of respondents. Multiple regression analyses were then employed to examine the relative importance of service dimensions in determining satisfaction judgments of each segment. Based on the analyses, five distinct dining segments were identified. Different sets of service dimensions appeared to affect satisfaction judgments. Greater variation in satisfaction was explained when analysis was undertaken at market segment level compared to aggregate market level. Management and marketing implications of the study are discussed.

2010

Over the past six decades, tourism has experienced continued growth and diversification to become one of the largest and fastest growing economic sectors in the world. Over time, more and more destinations have opened up and invested in tourism development, turning modern tourism into a key driver for socioeconomic progress. Tourism has become one of the major international trade categories. Today, the export income generated by international tourism ranks fourth after fuels, chemicals and automotive products. For many developing countries, it is one of the main income sources and the number one export category, creating much needed employment and opportunities for development. There are many roles and various responsibilities in the management of the tourist destination and marketing. These are lead in different ways, in different countries, but, in general, they are divided among the national, regional and local levels. The national level is normally responsible for more strategic roles, while the local level is responsible for the operational elements.

2016

The development of a hotel’s general manager is crucial to the bnger term success of that hotel. The behavior andpractices of the manager have substantial impact on the people, strategic objectives and the way things are done to achieve success. The emphasis of this paper is quite specific: The authorhas askedhotel managers questions about what they do and about how, in their view, they have developed. The hotelindustry worldwide is recognized as one in which empbyees who start at the botiom of the management careerladdercan work their way up to the toplevel general manager position. The career ladders for most of h a / Asia empbyees, however, stop short of the executive office. The majority of South East Asia’s large internationalhotels are managed by expatriate foreign managers wming eitherfrom the United States or Europe. The maprbenefit to the South East Asia region hotelindustry from this research willbe to Edentify why expatriate hotelgeneralmanagers are able to succeed where ...

From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

RENNY KI

This project is dedicated to Almighty God, most Gracious, most Merciful and Determiner of all things without whom I would not have been able to successfully complete this project. To my parents Mr. and Mrs. David Kirui and Beatrice Kirui and my entire family, I love and appreciate you very much and appreciate your support. And also to all those who helped me throughout the process of writing this project I are thankful for their support rendered.

International Journal of Hospitality Management, 1987

This article details the results of two, recently-conducted surveys into the performance of personnel management lecithin hotels. One survey used a postal questionnaire distributed to a stratified sample of hotels throughout the U. K. The aim of this research rotas to examine horn, the role of the personnel function was \,ierved by managers in the industry as a whole. In the second survey structured inter\>iews u,ere conducted with those managers responsible for personnel actiljities, \i*ithin all hotels of 50 bedrooms or more, in one city centre locality. The aim here bvas to examine, in some detail, how the managers attempted to discharge their responsibilities. By combining these tnb'o contrasting approaches a comprehensive view of the conduct of personnel management within hotels can be achieL,ed. For although these surveys were conducted independently and differ in their aims, structure, size and scope they have generated very similar observations of personnel work in this particular context. Furthermore, these empirical findings are in marked contrast to the view of hotel personnel work constructed by a recent literature sur\sey. Theory and practice appear discordant.

Malaysian tourism industry is a major contributor in the services sector of Malaysian economy. Hotel industry plays major role in supporting the Malaysian tourism. This paper investigates the operating issues in hotel industry and challenges in current and future landscape of Malaysian hotel industry. Based on the in-depth interview held with government officials and hotels associations representatives, the study identify the operating issues on revenue, human resource, restaurant and food service operation, the marketing issues on pricing and quality management issues seems to be the top issues for years ahead. Future challenges like government requirements, competition among hoteliers and professionalization of hotel workers are to be faced by the hoteliers in order to stay competitive and retain profit in operating hotel business in Malaysia. The study adds to the literature of hospitality study which is very limited in Malaysia.