I N T E R N AT I O N A L
Nurse practitioners in Canada: Beginnings, benefits,
and barriers
Odette N. Gould, PhD (Associate Professor of Psychology)1, Dusty Johnstone, BA (Graduate Student)2, &
Louise Wasylkiw, PhD (Assistant Professor of Psychology)1
1 Mount Allison University, Department of Psychology, Sackville, New Brunswick, Canada
2 University of Windsor, Department of Psychology, Windsor, Ontario, Canada
Keywords
Interprofessional relations; health services
accessibility; physician-nurse relations;
attitudes of health personnel; rural health care.
Correspondence
Odette N. Gould, PhD, 49A York Street,
Sackville, NB, Canada E4L 1C7.
Tel: 506-364-2456; Fax: 506-364-2467;
E-mail:
[email protected]
Received January 2006; accepted June 2006
doi:10.1111/j.1745-7599.2007.00210.x
Abstract
Purpose: The goal of this qualitative study was to investigate the experiences of
nurse practitioners (NPs) 1 year after they were first introduced to a mostly rural
Canadian province.
Data sources: Qualitative analyses of individual 45-min interviews with seven
of the nine NPs in the province were carried out.
Conclusions: Three main themes of importance were identified. First, a nursing
philosophy with a holistic approach was described as being clearly different from
medical care. Second, difficulties and barriers encountered in the establishment
of the profession in the province were described. Third, despite these barriers,
a pioneering outlook characterized by a sense of excitement and pride in the
work was expressed.
Implications for practice: For NPs to work effectively to reduce healthcare
costs and increase access to health care, they need to be accepted by both the
public and the other healthcare professionals. Moreover, it may be difficult for
NPs to maintain their philosophy of care in the face of the expectations placed
upon them.
Healthcare systems throughout the western world are
facing many changes and are often perceived as being
ill-equipped to deal with these changes (Temmink,
Francke, Hutten, van der Zee, & Abu-Saad, 2000). In
Canada, for example, a shortage of physicians, as well as
the aging of the population and the concomitant increase
in healthcare demands, have led to accessibility problems,
decreases in satisfaction with care, and fears that the
present system is untenable. One of the major changes
to healthcare systems across the world is the increasing
number of nurse practitioners (NPs) in primary health
care. In Canada, particularly since the 1990s, NPs have
been proposed as a key strategy to reducing healthcare
costs (Laurant et al., 2004; Ryan, 1998; Way, Jones,
Baskerville, & Busing, 2001) and increasing healthcare
access (Nurse Practitioners Association of Ontario, 2004;
Way et al., 2001).
Many of the studies investigating the acceptability of
NPs as primary healthcare providers have focused on
patients’ views (Enggist & Hatcher, 1983; Hooke, Bennett,
& Dwyer, 2001), although some researchers have also
carried out focus groups (Wilson, Pearson, & Hassey,
2002) or interviews (Marsden & Street, 2004) with physicians and other healthcare team members. However, it is
proposed here that the presence of NPs in the healthcare
system will only be beneficial in the long term if the
individuals who take on this new role are not only given
the means to be effective but also feel themselves to be
effective as healthcare providers.
In July 2002, the province of New Brunswick, a mostly
rural province in eastern Canada, first passed legislation to
permit NPs to practice in the province. In the present study,
the experiences of NPs as they begin to be integrated into
an existing healthcare system are described to better
understand the benefits and challenges of the profession.
This article describes the experiences of the NPs who first
practiced the profession in New Brunswick approximately
1 year after they began their work. The focus of this study
Journal of the American Academy of Nurse Practitioners 19 (2007) 165–171 ª 2007 The Author(s)
Journal compilation ª 2007 American Academy of Nurse Practitioners
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NP practice in Canada
was to explore the NPs’ perceptions of being accepted as
primary healthcare providers by their patients and the NPs’
levels of professional satisfaction. Semistructured interviews were carried out with seven of the approximately
nine NPs working in the province when the data were
collected. Qualitative analyses of transcribed interviews
were carried out in order to best capture the experiences
of these NPs.
Method
Participants
Seven NPs working in New Brunswick were interviewed. All were female, and the mean age of the sample
was 46.8, SD = 8.45 (range = 36–60 years). The number of
years spent practicing as an NP ranged from 10 months to
25 years (M = 7.1 years, SD = 9.02). The majority of NPs
were licensed within the past 2 years. However, two of the
participants had been working as NPs in the United States
(for 25 and 7 years, respectively) before coming to New
Brunswick. On average, the interviewees had worked as
RNs for an average of 21.1 years (SD = 11.9, range = 3–40
years) before becoming NPs. All of the NPs interviewed
were primary healthcare practitioners, with six of them
currently working in community health centers and one in
private practice.
Procedure
A semistructured interview format was used. A core set
of questions was developed by three researchers (one of
whom has a nursing background) with expertise in healthcare research, questionnaire design, and interview techniques. These questions were developed after a review of
the literature on the work of NPs in primary health care.
The core questions focused on NPs’ own experiences and
views concerning the role and responsibilities of NPs,
appropriate types of training for NP work, and experiences
of working with patients and other healthcare professionals. Examples of questions used include What do you consider
your role as a nurse practitioner to be?, How do you feel your
profession is perceived by your clients?, and How do you feel your
profession is perceived by others in the medical community?
Participants also completed a short demographics questionnaire that asked participants about age, educational
background, and years of professional experience. The NPs
were interviewed individually for approximately 45 min
each using a semistructured format.
Each interview was tape-recorded and subsequently
transcribed. The content of each transcript was analyzed
qualitatively by two individuals using the methodology
described by Attride-Stirling (2001). Specifically, all ideas
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expressed by the interviewee were first highlighted. In a
second phase, repeating topics were recognized and quoted
exemplars of each topic identified. Finally, salient overarching themes and their inter-relationships were identified after extensive discussions between the two scorers.
Results
Three main themes emerged during the content analyses: care philosophy, barriers, and pioneering outlook.
These themes were created by inter-relating the six topics
identified by the scorers: (a) approach to care, (b) client
issues, (c) NP as profession, (d) acceptance, (e) relationship
with other professions, and (f) system issues. As can be
seen in Figure 1, the themes of care philosophy and
barriers were somewhat more dominant than the theme
of pioneering outlook. Interestingly, many of the topics
that made up these two themes had dual aspects, in that
they expressed both these primary themes, and at the same
time highlighted the pioneering nature of NP work in the
province. In the text below, italics are direct quotations,
and the seven participants are labeled by the letters A to G
in brackets following the quotation. Exemplar quotes are
used to support and elaborate the main topics discussed.
Patient care philosophy
The major theme that emerged in the analyses was the
particular approach to patient care that NPs adopted. The
use of a traditional nursing orientation was emphasized
throughout, with a focus on developing a relationship with
the patient and an awareness of the whole person being
offered health care. Three main topics were identified:
(a) approach to care, (b) client issues, and (c) NP as a
profession.
Approach to care
One of the key features of NP’s approach to care was the
time they allocated to each patient, ‘‘Usually, I spend 40
Care Philosophy
Client Issues
Barriers
Approach to care
System
NP as a profession
Other professionals
Acceptance
Pioneering Outlook
Figure 1 Model of themes developed from interviews.
NP practice in Canada
O.N. Gould et al.
minutes with new clients and 20 with return visits. It sometimes
takes longer than that’’ (F). Thus, NPs focused on listening to
their clients and giving their clients the time needed to
express their concerns in full, ‘‘I don’t like to cut people off, I
just can’t do that, and so when they are talking about something I
think is important, or they say things that they need to say, then
I run over’’ (C). Clearly, NPs were not only willing to spend
extra time with their patients but they were also confident
that this extra time led to better care, ‘‘You can’t help
anybody health-wise if you don’t hear what they are saying to
you’’ (E). Thus, spending more time with patients was an
important part of their approach to care, and this approach
was perceived as being possible only because a fee-forservice model was not used by NPs, ‘‘I’m able to take the time
with them, which I expect fee-for-service physicians in particular
would find difficult’’ (B).
Central to NPs’ approach to care was patient involvement. Thus, educating patients was an important part of
their role, ‘‘I always try to give them a new bit of information.
I hope that they would eventually build and they would learn
more about their disease’’ (A). This included not only educating patients as part of illness prevention goals but also
in order to ensure adherence to prescribed regimens, ‘‘I
find a lot of people do follow instructions fairly well, because I try
to spend a lot of time making sure I have their buy-in before
I make recommendations’’ (B). In conclusion, the approach to
care that NPs adopted involved an awareness of the importance of time and education in providing optimal care
to patients.
Client issues
NPs emphasized the importance of history taking with
their patients, and considered the multitude of potential
issues that could have an impact on health, ‘‘It’s not just the
medical aspect of treating the problem, it’s looking at the big
picture’’ (C). NPs tried to consider the interaction of all
factors and did not examine the health problem in isolation, ‘‘You can’t just see one problem at a time because they are
all related’’ (E). This included working as part of a team to
deal with patients’ housing issues, mental health problems, and financial problems relating to medication purchases.
There was a strong awareness that the holistic approach
to health care practiced by nurses and NPs differed from the
medical approach. For example, when asked to describe
the duties of an NP, one NP’s response included the
following statement, ‘‘Docs historically have been educated
to look after illness, where nurse practitioners are educated to look
after health [.] we provide holistic care and it’s not medical care,
it’s health care’’ (E). Interestingly, this more holistic
approach came through in the language used by the
NPs in terms of discussing the ‘‘pieces’’ involved in caring
for a patient, ‘‘What we’re really well known for is providing all
the pieces that have traditionally been missing from a medical
practice: the prevention, the promotion, the family cohesion, all of
those bits and pieces’’ (E).
Many respondents also discussed the differences
between different locations where NPs were practicing.
Particularly relevant to patient care were the contrasts
between the roles practiced by NPs in rural and urban
settings, ‘‘My role here, because it is a small facility, tends to be
quite broad, and it encompasses a lot of different roles that would
perhaps be done by different people if it was an urban area’’ (B).
One related issue that was discussed by many respondents
was the lack of medical access experienced by many
patients, ‘‘The people are surprising me in that they aren’t
coming from the local area, but they are travelling from far away
[.] they don’t have access so they are willing to come here’’ (D).
Many of our respondents, particularly those working in
rural areas, perceived that they provided the only health
care available to many patients, ‘‘A great number of these
folks, actually, that are coming to see me, haven’t had a healthcare
provider for maybe 5 years’’ (D). In addition to a consideration
of clients’ issues, a third key topic essential for understanding patient care philosophy entails the profession of NPs.
NP as profession
Many NPs in our study explained that they chose to
become an NP to work beyond the scope of practice of
registered nurses, ‘‘With the higher level of education and the
experience, I’m able to go beyond the normal scope of nursing’’
(D) and to better serve their patients, ‘‘I was working in
a rural community, where there was poor access to health services.
I also found that there were people who would come in who were
more comfortable dealing with myself, as a nurse, and they
wanted [me] to do things I was unable to do within the current
healthcare system. I was really interested in being able to carry
on’’ (B). Several respondents had read or heard about NPs
and were interested in the role even before it was available
in the province. They expressed an appreciation for the
independent role they can adopt as an NP, and enjoyed
having ‘‘their’’ own patients. While they saw themselves
as part of the nursing profession, ‘‘We are gradually taking
back what was nursing in the first place’’ (E), there was
nonetheless an awareness that as an NP they were moving
closer to the traditional role of physicians, ‘‘Being a nurse
practitioner in many ways is a blurring of roles between nursing
and medicine’’ (D).
In conclusion, the NPs expressed a distinct philosophy of
care that differed, in their view, from that of medical care.
Their words expressed a strong belief in the need to spend
time listening to patients as a key part of the nursing
approach to care. At the same time, the ability to go beyond
the traditional scope of practice in order to become the
main healthcare provider for patients was also highly
valued.
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Barriers
One of the major themes that emerged in the analyses
was that of the barriers (existing and expected) experienced by the NPs as they attempted to accomplish their
work in the province. Three main topics linked together to
create this theme: (a) acceptance, (b) relationships with
other professionals, and (c) system issues.
Acceptance
The NPs discussed at length that the public, as well as
physicians, were mostly unfamiliar with NPs. Meetings
with new clients were described as often including a presentation of what the role of NP consisted of, and what they
could or could not do. The establishment of a new practice
also involved extensive advertising and media work. Overall, however, the NPs perceived high levels of acceptance
from their clients, ‘‘I explain to them who I am and what I do
and what my basic skills would be, and how I relate to the
physicians here and how we work together. I think they’re just
trying to get a handle on that, and they’ll say that they feel really
good about seeing a nurse practitioner’’ (A). Despite the educational outreach, a few NPs noted that clients seemed to
confuse them with physicians, ‘‘They see me as their healthcare provider and many of them call me doctor. I try to change
them from that, but again, that is a cultural piece’’ (D).
Although these NPs clearly expected that older patients
would be less accepting, it was not clear that these age
differences were in fact occurring, ‘‘You would think that
younger people would be more accepting of nurse practitioners
than older people, but that has not necessarily been the case’’ (B).
Moreover, at least one NP noted that even though individual clients were accepting of NPs, the public as a whole
may have been less so, ‘‘Communities will pay for the education of physicians, so they will come back and work . and we
[NPs] don’t see those initiatives. I’m not sure the public values
nurse practitioners in the same way’’ (B). Barriers perceived by
NPs were not only limited to clients’ acceptance of them
but also included the relationships NPs have with other
professions.
O.N. Gould et al.
interviews indicated, however, that some of these NPs
identified at least some physicians as being strongly supportive, ‘‘Here in this facility I just have an excellent relationship
with all of the physicians. It really works out well’’ (B).
Although NPs were aware that they were required to
work in conjunction with physicians, ‘‘It is the law that nurse
practitioners can’t work without a doctor [.] a physician has to
be available for collaboration’’ (B), there seemed to be a range
of attitudes toward the form that this relationship should
take. For some, a strong and close collaborative relationship existed; for others, a simple referral process was
described; and for others, the relationship seemed somewhat distant. For example, ‘‘I’m very clear in saying to patients
that if there is something going on with you and I don’t know
what is going on, then there are physicians in the office whom I
consult with and we will together come up with what is wrong
with you’’ (G); ‘‘Most nurse practitioners have developed their
own practice and follow their distinct patients, and it is a more
consultative relationship with the physicians they work with’’
(A); ‘‘I’m lucky if I have someone [a physician] in the building
one day a week, and so I take advantage of that when I do’’ (C);
‘‘It’s very independent: we can refer, but we don’t need to [.] we
refer very few people to the doctor’’ (E).
Many NPs saw themselves as being part of the healthcare
team, ‘‘It’s an interdisciplinary partnership’’ (E), and being the
manager that linked patients to other caregivers, ‘‘You can
make sure that the patient is being seen by the right people and is
in the right place at the right time’’ (F). However, they saw the
existing healthcare system as being hierarchical, ‘‘It is
a hierarchy and we know that physicians are sitting at the
top’’ (A). Finally, although a team approach was preferred,
NPs indicated that for the most part, they consulted with
pharmacists only in special cases, such as when the NP was
inexperienced, or the patient’s medication needs were
particularly complex. Overall, collaboration was a cornerstone of the NP profession even though relationships with
other professions could be challenging. Finally, a third
issue related to perceived barriers concerned the structure
of the current healthcare system.
System issues
Relationship with other professions
Acceptance among other healthcare professionals, particularly physicians, has not been as high as that experienced with patients, ‘‘There are some physicians that have been
very supportive of the role, but in general, I would say that most
have not been supportive and that is one of the barriers that we’ve
had. I think we’ve gotten through a lot of the governmental
barriers like legislation and things like that, and I really feel that
it is a territorial issue, which is too bad’’ (C). Many NPs
commented that physicians saw them as a threat, either
to their income or to their role, ‘‘We’re seen as taking over
a physician’s role [that] is a barrier’’ (E). Analysis of the
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The most salient barrier from the perspective of these
respondents was systemic to the healthcare system. Most
NPs commented that the fee-for-service model used by
physicians was a strong deterrent to having NPs work in
the province, ‘‘Wherever nurse practitioners are and there is
a fee for services system, that is a problem’’ (C). They recognized
that under a fee-for-service system, the presence of NPs
was a threat to physicians’ income, as well as a possible
encroachment on their traditional role. The respondents
felt that they could accomplish their work as NPs much
better in a salaried position, ‘‘Because of our medicare fee-forservice, docs don’t have the time to do all this [the services
O.N. Gould et al.
provided by nurse practitioners] and that’s one reason why,
as nurse practitioners, we opted to go the salaried route. Because it
gives us the opportunity to do extra things’’ (E).
Another important barrier mentioned by multiple
respondents were the difficulties surrounding referrals
to specialists. Although NPs could make referrals, many
specialists refused these, ‘‘They will still get paid if they receive
a referral from a nurse practitioner, but they don’t get the same
amount as if they were referred by a physician’’(A); ‘‘For the good
of the patient the physician has to put their name on it, but at the
same time, by doing that it is going to perpetuate that the
physician is doing the work, when actually it is the nurse
practitioner doing the work’’ (G). Finally, some NPs also
commented that the inability to prescribe narcotics was
problematic because of the inability to offer pain control
for patients. This was a particular problem for NPs working
in rural settings where access to physicians was limited and
where many patients had done physically demanding and
damaging work from a young age. Interestingly, a few
respondents also commented that the lack of access to
narcotics had a positive component because it meant that
they need not deal with drug-seeking clients.
In conclusion, many barriers were mentioned by the
NPs. For some issues, such as the payment system used by
physicians, the frustration was seemingly widespread, and
these NPs seemed to have little optimism for improvements. Other issues, such as limits on prescribing narcotics
and acceptance from colleagues, were discussed as barriers
by only some of the NPs interviewed. For still other issues,
optimism was more widespread, as emerged in the final
theme discussed below.
Pioneering outlook
Finally, a third major theme that was identified was
a strong sense of excitement and pride that underlay many
of the topics discussed above. Despite the barriers encountered, and partly as a result of the philosophy of care
adopted, these respondents clearly felt their profession
would—and should—develop and expand in the future.
The NP’s words suggested a belief that they were at the
vanguard of a new dimension of health care in the province. The term pioneering outlook was used here to reflect
optimism, anticipation, and the sense of preparing new
paths for others to follow. Below, the same topics that
illustrated the philosophy of NPs and the perceived barriers
are discussed in relevance to the theme of pioneering
outlook.
Acceptance
As discussed above, our respondents perceived a generally positive level of acceptance for the profession of NP in
the province. Moreover, many of the statements expressed
NP practice in Canada
a confidence that acceptance would continue to increase in
the future, ‘‘Nationally it is becoming more recognized and
talked about’’ (C), and that the key to this increased acceptance was educating the public about what NPs can do,
‘‘The more we put out to work, the more the clients will understand what the role is, and the more they will advocate it’’ (E). At
the same time, there was a recognition that certain barriers
existed that would make this a challenging goal, ‘‘The
government has already committed to new positions in the
province, in the last budget, and we’re expanding. But I think
we have to do a lot of working in making it very clear in terms of
what nurse practitioners do and what their role is’’ (A).
The sense of acceptance and pioneering was also discussed with an emphasis on New Brunswick differing from
(or lagging behind) other places in terms of the integration
of NPs into the healthcare system, ‘‘I have worked in Northern Ontario where nurse practitioners have worked for some time,
and they are well accepted and respected and I think it’s just
a matter of time before it is accepted here’’ (A); ‘‘It’s been going on
there [US] longer and they are more integrated into the healthcare
system and in New Brunswick and Canada we are still stumbling’’ (G).
Relationship with other professions
The sense of pioneering was also expressed through
hopes and expectations of how the relationships between
NPs and other professionals on the healthcare team would
change over time. While one individual focused on the
importance of familiarity in effecting this change, ‘‘The
doctors [in the US] were very used to working with nurse
practitioners and there was none of this argument about what
they could or couldn’t do, they just knew what they did. I think
over time that is what we’ll see here, but it will take time to get to
that point’’ (E), another mentioned the age group of their
colleagues as also being important, ‘‘I find a lot of the younger
physicians are more in tune with that, in terms of having different
diverse roles for health professionals, especially nurse practitioner
work’’ (A).
It was also noted that NPs are expected to also have an
indirect effect on the relationships between healthcare
professionals. The nursing profession’s focus on using
a team approach was emphasized by many respondents
with the associated hope that this team approach would
become more widespread, ‘‘I think part of our education as
nurses and nurse practitioners is about the importance of teamwork and I think that as we come into the system we will
encourage more and more teamwork, so I think we will be a good
model to dissipate the hierarchy’’ (B). Also linked to these
changes in the profession was the hope that care from NPs
will become more widespread, ‘‘I hope that it continues to
develop and that it develops as an equal team member across the
board [.] we are trying to change the trend of people seeing just
physicians’’ (F).
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NP as profession
2001). High levels of patient satisfaction with NPs also bode
well for the extended use of a variety of healthcare providers for dealing with increasing healthcare costs (Government of New Brunswick Health Services Committee,
1999). Acceptance from physicians, however, was more
problematic. Thus, our interviews highlighted similar situations to those observed elsewhere in Canada, where
referrals from family physicians to NPs rarely occurred
(Way et al., 2001), and in England, where attitudes held by
general practitioners were very ambivalent (Marsden &
Street, 2004).
A more long-term perspective raises interesting issues.
As more patients begin receiving care from NPs, will NPs be
able to continue the approach to practice that yields high
levels of patient satisfaction? Many of the NPs interviewed
as part of the present project were still in the process of
developing their practices. Indeed, many of them had
given themselves, or had been given, very specific goals
in terms of the number of patients they should have in
their practice. Patient loads at present varied from 150 to
500 patients, and two NPs specified that their patient load
was less than half of what they expected it to be in the
future. These NPs saw between 8 and 15 patients in a 10-h
shift, with the majority spending approximately 30 min
with a returning patient and up to an hour with new
patients. One question of interest is therefore whether NPs’
care goals can be met without limits being applied to the
amount of time spent with each patient. Once NPs have
a full patient load, will they regularly be able to spend 40–
60 min with a patient? Will they be able to provide each
patient with a holistic form of care that involves attention
to many aspects of patients’ lives not traditionally
addressed in medical care situations (e.g., finances, lodging, family, education, employment)? Optimally, a team
approach to health care where NPs work closely with other
professionals such as social workers and psychologists will
develop. Although settings where such team approaches
are emerging, they remain few, particularly in rural areas
where access to health care is most problematic.
The levels of work satisfaction experienced by NPs can be
seen to be linked to how the role of NPs develops. Interestingly, an analysis of the present and future role of NPs in
the province highlights a series of subtle contradictions. In
New Brunswick, as elsewhere (e.g., MacDonald & Katz,
2002; Marsden & Street, 2004) territoriality issues continue to be important. For example, on the one hand, NPs
are adamant that they are not threats to physician’s traditional roles, and that they prefer a team-based approach
to care. At the same time, most NPs are talking about
building ‘‘my’’ practice made up of ‘‘my’’ patients, many
NPs would like to take on functions traditionally carried
out by physicians (e.g., referrals, prescriptions of narcotics), and many NPs wished to work quite independently
Finally, the words used by the respondents indicated
that these individuals identified very strongly with their
profession, ‘‘We have another group that will be graduating in
18 months/two years, and that is good because if the government
didn’t think it was going to work, I don’t think they would have
allowed the seats to continue’’ (C). Moreover, there seemed to
be a sense of vocation associated to the profession, and
a sense that the expansion of the profession was a positive
outcome for society in general, ‘‘It is pioneering and hopefully
there will be more nurse practitioners and there will be more
positions and we’ll help the patients’’ (F). This outcome was
seen as positive both because it provided patients with the
care they wanted, ‘‘It is a holistic approach and that is what
a lot of clients are seeking’’ (D), and because it provided
a solution to healthcare access problems, ‘‘I think that if
we continue to have the shortages [of physicians] that we are
having, I see only more roles for nurse practitioners, in different
places’’ (C).
In conclusion, most NPs seemed to adopt an overall
optimistic view of the future of their profession, as
expressed succinctly by one particular respondent, ‘‘We’ve
worked through quite a number [of barriers] in the province
already . I always try to remain optimistic; to me they are just
bumps in the road’’ (D). This optimism was clearly linked to
the view that as patients and other healthcare providers
become more familiar with NPs, acceptance will increase.
These NPs clearly felt a sense of loyalty and belonging to
their profession, despite the frustrations inherent in the
role as it presently exists.
Discussion
The two main goals of this study were to investigate NPs’
perceptions of being accepted by patients, and NPs’ satisfaction with their work. Overall, our results indicated
interesting contrasts between short- and long-term perspectives. In the short term, relatively positive outcomes
were observed. In the long term, the effective integration
of NPs into the province’s healthcare system can be seen as
being somewhat less clear-cut.
Generally, the New Brunswick NPs interviewed in this
study perceived a high level of acceptance from their
patients, due mostly to an approach to care that uses
a holistic approach and that allows for lengthy interactions
with patients. This perception is very much in-line with
research on patient satisfaction, an increasingly important
variable of interest in healthcare research (e.g., DiMatteo,
1998). Indeed, satisfaction depends on how well the patient feels the professional listens and understands the
problem and is also highly correlated with how well the
encounter fits with the patient’s expectations (Katik et al.,
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from physicians, pharmacists, and other providers.
Although some respondents see the role of NP as being
very different from that of physicians, others discuss the
‘‘blurring of the lines’’ between NPs and physicians. Moreover, the scope of practice of NPs in urban and rural areas
are sometimes dramatically different. In parts of the province where physicians and other providers cannot be
accessed by large parts of the populations, NPs are already
putting a very expanded scope of practice into effect.
The expectations that the individuals interviewed hold
about their profession, and that others in the healthcare
system have placed upon them are high. NPs are expected
to provide holistic care and at the same time help reduce
the costs of providing medical care to an aging population.
One obvious question is whether NPs can fulfill these very
high expectations. Irvine et al. (2000), in a study addressing
acute care NPs, concluded that lack of clear job descriptions, conflicting demands and expectations, and lack of
receptivity of the role by others were negatively correlated
with the implementation of the role to its fullest. One
possible outcome is that the type of care provided no longer
reflects traditional nursing goals, and that NPs are forced to
offer what becomes simply medical care with a limited
scope of practice (Gottlieb, 1994). Such an outcome is likely
to result not only in changes in the quality of care received
but also in the professional satisfaction experienced by
individuals who entered the profession with lofty goals.
In conclusion, many of the issues highlighted by NP
research in other regions, such as territoriality and illdefined roles, are reflected in New Brunswick as well.
However, certain factors, such as the rural nature of the
province and the advent of NPs at a time when the healthcare system is in relative flux, renders an analysis of the
experiences of new NPs particularly relevant. The NPs
interviewed here are pioneers, and as such will play an
important role in determining the future of the profession
in this province.
Acknowledgments
The authors would like to acknowledge the support of
Social Science and Humanities Research Council of Canada in the form of a summer research scholarship to one of
the authors.
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