Papers by Saiful Farik Mat Yatin
Enterprise Resource Planning (ERP) system is nothing new to business entities and in
fact is a ve... more Enterprise Resource Planning (ERP) system is nothing new to business entities and in
fact is a very demanding system in Malaysia. ERP system is uniquely positioned to
provide business solutions in the aim of rendering higher revenue generation, where
industrial sectors like telecommunication industries, rigorously need to stay rival with
their competitor. This paper presents findings from on-going study where an updated
version of D&M IS model is adopted. The proposed conceptual framework is
developed using five success dimensions i.e. information quality, system quality,
service quality, user satisfaction and net benefits. Survey method is opted to measure
the constructs as defined by Delone & McLean. Reliability analysis is therefore
performed to observe whether individual items (or sets of items) developed for the
survey produce results consistent with the overall questionnaire. The reliability results
appeared that all item to be worthy of retention due to good internal consistency (all
dimensions’ > 0.95).
Uploads
Papers by Saiful Farik Mat Yatin
fact is a very demanding system in Malaysia. ERP system is uniquely positioned to
provide business solutions in the aim of rendering higher revenue generation, where
industrial sectors like telecommunication industries, rigorously need to stay rival with
their competitor. This paper presents findings from on-going study where an updated
version of D&M IS model is adopted. The proposed conceptual framework is
developed using five success dimensions i.e. information quality, system quality,
service quality, user satisfaction and net benefits. Survey method is opted to measure
the constructs as defined by Delone & McLean. Reliability analysis is therefore
performed to observe whether individual items (or sets of items) developed for the
survey produce results consistent with the overall questionnaire. The reliability results
appeared that all item to be worthy of retention due to good internal consistency (all
dimensions’ > 0.95).
fact is a very demanding system in Malaysia. ERP system is uniquely positioned to
provide business solutions in the aim of rendering higher revenue generation, where
industrial sectors like telecommunication industries, rigorously need to stay rival with
their competitor. This paper presents findings from on-going study where an updated
version of D&M IS model is adopted. The proposed conceptual framework is
developed using five success dimensions i.e. information quality, system quality,
service quality, user satisfaction and net benefits. Survey method is opted to measure
the constructs as defined by Delone & McLean. Reliability analysis is therefore
performed to observe whether individual items (or sets of items) developed for the
survey produce results consistent with the overall questionnaire. The reliability results
appeared that all item to be worthy of retention due to good internal consistency (all
dimensions’ > 0.95).