Q3 2017 Databook KPI
Q3 2017 Databook KPI
Q3 2017 Databook KPI
table of contents
Group sheet 2 consolidated profit & loss and capital evolution statements 4
sheet 3 statement of cash flows (telecoms activities) 7
sheet 4 comparable basis data 8
sheet 5 segment reporting: profit & loss statement by segment 10
Telecoms activities sheet 6 financial KPIs: revenues, adjusted EBITDA and CAPEX split by segment 16
sheet 7 operational KPIs 22
Erreurs de
Onglet Type de contrôle calcul
group
1.01 group customers Number of customers in both mobile and fixed activities including broadband and fixed line activities.
mobile
1.02 mobile customer base (excl. MVNOs) Number of customers with active simcard, including business and internet everywhere and M2M (excluding MVNOs).
1.03 contract Customer with whom Orange has a formal contractual agreement with the customer billed on a monthly basis for access fees and any additional voice or data use.
1.04 prepaid Customer with whom Orange has written contract with the customer paying in advance any data or voice use by purchasing vouchers in retail outlets for example.
1.05 M2M (Machine-to-Machine) Exchange of information between machines that is established between the central control system (server) and any type of equipment, through one or several commmunication networks.
1.06 MVNO customers Hosted MVNO customers on Orange networks.
1.07 mobile volume market share (in %) Number of mobile customer divided by the population of the country at the end of the period multiplied by the penetration subscription rate. Most recent quarter published correponds to company estimates.
Average quarterly Revenues Per User (ARPU) are calculated by dividing the revenues from mobile (outgoing and incoming) voice and non voice services and visitor roaming, generated over the past three
months, excluding “machine to machine”, by the weighted average number of customers over the same period, excluding "machine to machine" customers. The weighted average number of customers is the
1.08 mobile ARPU (quarterly)
average of the monthly averages during the period in question. The monthly average is the arithmetic mean of the number of customers at the start and end of the month. Mobile ARPU is expressed as monthly
revenues per customer.
Total number of customers who disconnect or are considered to have disconnected from the network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) over the previous three
1.09 churn (quarterly)
months, divided by the weighted average number of customers over the same period.
Average annual revenues per user (ARPU) are calculated by dividing the revenues from mobile (outgoing and incoming) voice and non voice services and visitor roaming, generated over the past twelve
months, excluding “machine to machine”, by the weighted average number of customers over the same period, excluding "machine to machine" customers. The weighted average number of customers is the
1.10 mobile ARPU (annual rolling)
average of the monthly averages during the period in question. The monthly average is the arithmetic mean of the number of customers at the start and end of the month. Mobile ARPU is expressed as monthly
revenues per customer.
Total number of customers who disconnect or are considered to have disconnected from the network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) over the previous
1.11 churn (annual rolling)
twelve months, divided by the weighted average number of customers over the same period.
fixed
1.12 number of lines (copper + FTTH) Number of fixed lines operated by Orange.
Average quarterly Revenues Per User (ARPU) of broadband services (xDSL, FTTH, Fixed-4G (fLTE), satellite and Wimax) are calculated by dividing the revenues from consumer broadband services over the
1.13 fixed broadband ARPU (quarterly) past three months, by the weighted average number of accesses over the same period. The weighted average number of accesses is the average of the monthly averages during the period in question. The
monthly average is the arithmetic mean of the number of accesses at the start and end of the month. ARPU is expressed as monthly revenues per access.
Average annual revenues per user of broadband services (xDSL, FTTH, Fixed-4G (fLTE), satellite and Wimax) are calculated by dividing the revenues from consumer broadband services over the past twelve
1.14 fixed broadband ARPU (annual rolling) months, by the weighted average number of accesses over the same period. The weighted average number of accesses is the average of the monthly averages during the period in question. The monthly
average is the arithmetic mean of the number of accesses at the start and end of the month. ARPU is expressed as monthly revenues per access.
1.15 broadband market share (in %) Number of Orange DSL Internet customers divided by the number of DSL Internet customers in the market.
1.16 net adds broadband market share (in %) Quarterly Orange DSL net adds divided by the quarterly DSL net adds in the market.
1.17 homes connectable (vertical) Homes in FTTH connected buildings.
1.18 FTTH customers Number of FTTH customers signed and in billing system.
1.19 consumer lines End of period, including analog lines, optimales offers, retail naked ADSL lines, FTTH accesses and satellite and others.
1.20 other group fixed lines Includes payphones.
The naked xDSL access offer is aimed at subscribers who do not wish to keep a standard and separate telephone contract. In France and Poland, Orange also offers wholesale naked ADSL to other operators,
1.21 naked xDSL customers
allowing their customers, especially the ones residing in areas where full unbundling is unavailable, to dispense with the traditional telephone subscription.
1.22 PSTN consumer lines Number of consumer lines minus the sum of the number of naked xDSL lines, FTTH customers and satellite and other.
convergent
1.30 B2C convergent billed services revenues Revenues from convergent offers billed to the B2C customers (excluding equipment sales).
1.31 B2C convergent customer base Number of B2C customers holding an offer combining at least a broadband access (xDSL, FTTx, cable or Fixed-4G (fLTE) with cell-lock) and a mobile voice contract (excluding MVNOs).
Average quarterly Revenues Per Convergent Offer (ARPCO) of convergent billed revenues are calculated by dividing the revenues from convergent offers billed to the B2C customers (excluding equipment
1.32 B2C billed services ARPCO sales) over the past three months, by the weighted average number of convergent offers over the same period. The weighted average number of convergent offers is the average of the monthly averages during
the period in question. The monthly average is the arithmetic mean of the number of convergent offers at the start and end of the month. ARPU is expressed as monthly revenues per convergent offer.
others
1.40 enterprise - XoIP Number of XoIP connections that consists in BIV (Business Internet Voix) + BIC (Business Internet Centrex) + BTIP (Business Talk IP) + BTC (Business Talk Centrex).
P&L elements
2.01 labour expenses Includes wages and employee benefits expenses, employees profit sharing and share-based compensation costs.
Includes commercial expenses, service fees, inter-operator costs, other network expenses and IT expenses (including outsourcing fees relating to technical operation and maintenance) and other external
2.02 external purchases
purchases (including overheads, real estate fees, equipment purchases and call center outsourcing fees, net of capitalized costs of goods and services).
2.03 interconnection costs Costs incurred by Orange in the interconnection process.
2.04 other IT&N External purchases including service fees, outsourcing fees relating to technical operation, and maintenance and IT expenses.
2.05 commercial expenses & content costs External purchases including the purchase of handsets and other products sold, retail fees and commissions, and advertising, sponsoring, brand costs and content costs.
Reported EBITDA corresponds to the operating income before depreciation and amortization, before effects resulting from business combinations, before reclassification of cumulative translation adjustment
from liquidated entities, before impairment of goodwill and fixed assets, and before share of profits (losses) of associates.
2.06 reported EBITDA / adjusted EBITDA
Adjusted EBITDA (previously Restated EBITDA) corresponds to the reported EBITDA adjusted for the effects of significant litigation, specific labor expenses, review of the investments and business portfolio,
restructuring costs and, where appropriate, other specific items.
Net financial debt as defined and used by Orange does not include Orange Bank activities, for which this concept is not relevant. It consists of (a) financial liabilities excluding operating payables (translated at
the year-end closing rate) including derivative instruments (assets and liabilities), less (b) cash collateral paid, cash, cash equivalents and financial assets at fair value. Financial instruments designated as cash
2.13 net financial debt
flow hedges and net investment hedges included in net financial debt are set up to hedge, among other, items that are not (future cash flows, net investment in foreign currencies). Effects on the hedge of these
items are carried in equity. As a consequence, the “equity components related to unmatured hedging instruments” are added to gross financial debt to offset this temporary difference.
revenues
2.20 revenues by activity Provide Group revenues split in mobile services, mobile equipment sales, fixed services, enterprise (excluding mobile services and equipment) and international carrier & shared services, and other revenues.
2.21 mobile services Customer billed revenues, incoming revenues, visitor roaming, domestic mobile interconnection (i.e. network sharing and domestic roaming agreement), machine-to-machine and MVNO.
2.22 mobile equipment sales Include subsidized and non subsidized equipment sales. It excludes accessories sales, according to future IFRS standards that will imply to display only equipment revenue directly linked to service.
2.23 fixed services Include (i) fixed narrowband, except equipment sales and rentals, (ii) fixed broadband, (iii) data infrastructure & managed networks, and global services, and (iv) fixed carriers services.
2.24 other revenues Include (i) fixed equipment sales and rentals, (ii) mobile accessories sales, and (iii) other revenues.
2.25 enterprise - voice Include offers for legacy telephony, Voice over IP, audio-conferencing and the incoming telephone calls of customer relations services
Include legacy data services such as standard leased lines, more recent solutions such as IP-VPN, broadband and high-speed broadband, satellite access, Wi-Fi and fibre optics. It also includes broadcasting
2.26 enterprise - data
and Business Everywhere mobility offers.
Include collaborative services (consulting, integration, messaging, project management), application services (customer relationship management and infrastructure applications), hosting, cloud computing
2.27 enterprise - IT & integration services
services, security services, video-conferencing and machine-to-machine. It also includes equipment sales associated with the supply of these services.
enterprise - mobile services and
2.28 Include mobile services (see above) and mobile equipment sales (see above) including accessories.
equipment
The international carrier activity operates an international network infrastructure and sells international traffic capacity. More specifically, it supplies network capacity to Enterprise & France, sells traffic capacity to
2.29 IC&SS - international carrier
internal Orange Group entities and also externally and finally it also includes Orange Marine's international cable activity.
The Shares Services activity includes corporate General Secretariat functions as well as other mutualised functions (finance, IS, HR, R&D, ...). Shared Services also includes transversal "business-line" activities
2.30 IC&SS - shared services
such as the new growth activities like content and health, which contribute in a transversal manner to the Group's strategy and which help coordinate the Group's roadmap in our footprint.
others
2.40 data on a comparable basis Data presented with comparable perimeter and foreign exchange for the preceding period.
3. other KPIs
headcount
3.01 headcount (end of period) Number of employees working on the last day of the period, including permanent contracts and fixed-term contracts.
headcount (average cumulated full time
3.02 Average number of active employees over the period, pro-rata to their working time, including permanent contracts and fixed-term contracts.
equivalent)
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GROUP
consolidated accounts
2015
(in millions of euros) glossary
1Q14cb 1Q15 2Q14cb 2Q15 1H14cb 1H15 3Q14cb 3Q15 4Q14cb 4Q15 2H14cb 2H15 FY14cb FY15
CAPEX
CAPEX 2.08 1,156 1,190 1,353 1,482 2,508 2,672 1,453 1,563 1,973 2,252 3,427 3,815 5,935 6,486
- telecoms activities 1,156 1,190 1,353 1,482 2,508 2,672 1,453 1,563 1,973 2,252 3,427 3,815 5,935 6,486
% of revenues 11.8% 12.3% 13.7% 15.0% 12.8% 13.7% 14.2% 15.2% 19.0% 21.7% 16.6% 18.4% 14.7% 16.1%
- bank activities 0 0 0 0 0 0 0 0 0 0 0 0 0 0
capital evolution
number of ordinary shares at the end of the period 2,648,885,383 2,648,885,383
weighted average number of ordinary shares outstanding - basic 2,648,162,496 2,648,620,953
weighted average number of ordinary shares outstanding - diluted 2,700,241,846 2,700,700,303
CAPEX
CAPEX 2.08 1,320 1,457 1,617 1,710 2,937 3,167 1,559 1,566 2,273 2,238 3,832 3,804 6,769 6,971
- telecoms activities 1,320 1,457 1,617 1,710 2,937 3,167 1,559 1,566 2,273 2,224 3,832 3,790 6,769 6,956
% of revenues 13.3% 14.6% 16.1% 17.0% 14.7% 15.8% 15.2% 15.2% 21.8% 21.1% 18.6% 18.2% 16.6% 17.0%
- bank activities 0 0 0 0 0 0 0 0 0 15 0 15 0 15
capital evolution
number of ordinary shares at the end of the period 2,660,056,599 2,660,056,599
weighted average number of ordinary shares outstanding - basic 2,648,879,063 2,654,045,007
weighted average number of ordinary shares outstanding - diluted 2,700,958,413 2,654,045,007
CAPEX
CAPEX 2.08 1,463 1,493 1,718 1,783 3,181 3,276 1,558 1,597
- telecoms activities 1,463 1,484 1,718 1,767 3,181 3,251 1,558 1,586
% of revenues 14.6% 14.7% 17.1% 17.3% 15.9% 16.0% 15.3% 15.4%
- bank activities 0 9 0 16 0 25 0 12
capital evolution
number of ordinary shares at the end of the period 2,660,056,599
weighted average number of ordinary shares outstanding - basic 2,659,338,388
weighted average number of ordinary shares outstanding - diluted 2,659,338,388
1Q16
actual per currency EUR 10,009 7,734 635 322 1,318 2,569 1,952 201 91 325 1,457 1,208 85 48 116
euro exchange rate applied in 1Q16 1.00 4.37 8.88 1.00 4.37 8.88 1.00 4.37 8.88 4.26 10.10
euro exchange rate applied in 1Q17 1.00 4.32 18.98 1.00 4.32 18.98 1.00 4.32 18.98 4.23 19.44
forex impact EUR (128) 0 7 (162) 27 (50) 0 2 (57) 5 (12) 0 1 (15) 2
perimeter impact (3) EUR 105 (2) 0 0 107 29 5 0 0 24 17 (1) 0 0 18
1Q16 comparable basis EUR 9,986 7,732 642 160 1,452 2,548 1,957 203 34 354 1,463 1,207 86 33 137
2Q16
actual per currency EUR 10,070 7,788 655 291 1,335 3,344 2,720 188 65 371 1,710 1,361 109 39 201
euro exchange rate applied in 2Q16 1.00 4.37 10.03 1.00 4.37 10.03 1.00 4.37 10.03 4.44 9.80
euro exchange rate applied in 2Q17 1.00 4.22 19.91 1.00 4.22 19.91 1.00 4.22 19.91 4.23 20.68
forex impact EUR (90) 0 24 (135) 21 (29) 0 7 (38) 3 0 0 4 (5) 2
perimeter impact (3) EUR 88 (14) 0 0 103 (15) (21) 0 0 6 8 (0) 0 0 8
2Q16 comparable basis EUR 10,068 7,774 679 156 1,459 3,300 2,698 195 27 380 1,718 1,361 113 33 211
1H16
actual per currency EUR 20,079 15,522 1,290 613 2,653 5,913 4,672 390 155 696 3,167 2,569 194 86 317
euro exchange rate applied in 1H16 1.00 4.37 9.45 1.00 4.37 9.45 1.00 4.37 9.45 4.44 9.80
euro exchange rate applied in 1H17 1.00 4.27 19.45 1.00 4.27 19.45 1.00 4.27 19.45 4.23 20.68
forex impact EUR (218) 0 30 (297) 48 (78) 0 8 (94) 7 (11) 0 5 (20) 4
perimeter impact (3) EUR 194 (16) 0 0 210 14 (16) 0 0 31 25 (1) 0 0 27
1H16 comparable basis EUR 20,054 15,506 1,321 316 2,911 5,848 4,655 398 61 734 3,181 2,568 198 66 348
3Q16
actual per currency EUR 10,323 7,920 650 309 1,444 3,598 2,954 194 89 362 1,566 1,260 84 53 169
euro exchange rate applied in 3Q16 1.00 4.34 9.91 1.00 4.34 9.91 1.00 4.34 9.91 4.36 9.60
euro exchange rate applied in 3Q17 1.00 4.26 20.87 1.00 4.26 20.87 1.00 4.26 20.87 4.30 20.84
forex impact EUR (169) 0 13 (155) (26) (55) 0 3 (55) (3) (6) 0 2 (5) (2)
perimeter impact (3) EUR 25 (1) 0 0 26 5 (7) 0 0 12 (2) (0) 0 0 (2)
3Q16 comparable basis EUR 10,179 7,920 662 153 1,444 3,548 2,946 197 34 371 1,558 1,260 85 48 166
9m16
actual per currency EUR 30,401 23,442 1,940 922 4,097 9,510 7,625 583 244 1,058 4,733 3,829 278 139 486
euro exchange rate applied in 9m16 1.00 4.36 9.60 1.00 4.36 9.60 1.00 4.36 9.60 4.36 9.60
euro exchange rate applied in 9m17 1.00 4.26 19.92 1.00 4.26 19.92 1.00 4.26 19.92 4.30 20.84
forex impact EUR (387) 0 43 (452) 22 (133) 0 12 (149) 4 (17) 0 6 (25) 2
perimeter impact (3) EUR 219 (17) 0 0 235 19 (24) 0 0 43 24 (1) 0 0 25
9m16 comparable basis EUR 30,233 23,425 1,983 470 4,355 9,397 7,602 595 95 1,105 4,739 3,828 284 114 514
4Q16
actual per currency EUR 10,516 8,065 673 212 1,566 3,172 2,589 148 19 415 2,238 1,630 177 85 346
euro exchange rate applied in 3Q16 1.00 4.38 12.76 1.00 4.38 12.76 1.00 4.38 12.76 4.41 19.14
euro exchange rate applied in 3Q17 1.00 4.61 20.23 1.00 4.61 20.23 1.00 4.61 20.23 4.35 20.00
forex impact EUR (135) 0 14 (69) (80) (30) 0 4 (17) (17) (8) 0 4 (2) (9)
perimeter impact (3) EUR (62) (1) 0 0 (61) (8) 1 0 0 (8) (1) (0) 0 0 (0)
4Q16 comparable basis EUR 10,320 8,064 687 143 1,426 3,134 2,590 152 2 390 2,230 1,630 181 84 336
2H16
actual per currency EUR 20,839 15,986 1,322 521 3,010 6,770 5,543 341 108 777 3,804 2,890 261 138 515
euro exchange rate applied in 9m16 1.00 4.36 11.33 1.00 4.36 11.33 1.00 4.36 11.33 4.41 19.14
euro exchange rate applied in 9m17 1.00 4.43 20.55 1.00 4.43 20.55 1.00 4.43 20.55 4.35 20.00
forex impact EUR (304) 0 27 (225) (106) (85) 0 8 (72) (20) (14) 0 5 (7) (12)
perimeter impact (3) EUR (36) (2) 0 0 (35) (3) (7) 0 0 4 (2) (0) 0 0 (2)
2H16 comparable basis EUR 20,499 15,984 1,349 296 2,869 6,682 5,536 349 36 761 3,788 2,890 266 131 501
FY16
actual per currency EUR 40,918 31,508 2,613 1,134 5,663 12,682 10,215 731 263 1,473 6,971 5,459 455 225 832
euro exchange rate applied in FY16 1.00 4.36 10.39 1.00 4.36 10.39 1.00 4.36 10.39 4.41 19.14
euro exchange rate applied in FY17 1.00 4.35 20.00 1.00 4.35 20.00 1.00 4.35 20.00 4.35 20.00
forex impact EUR (522) 0 57 (521) (58) (163) 0 16 (166) (13) (25) 0 10 (27) (8)
perimeter impact (3) EUR 157 (18) 0 0 175 12 (23) 0 0 35 23 (1) 0 0 25
FY16 comparable basis EUR 40,553 31,490 2,670 612 5,780 12,531 10,192 747 97 1,495 6,969 5,458 465 198 849
(1) Average exchange rates over the period used to convert the P&L accounts of the group foreign subsidiaries from local currency to euros.
(2) End of period exchange rates used to convert the balance sheet accounts of the group foreign subsidiaries from local currency to euros.
(3) Comparable basis: unaudited figures, subject to adjustments. Main impacts on perimeter concern acquisitions in DRC, Liberia, Burkina Faso and Sierra Leone and acquisition of Orange Bank which are included on a FY basis in 2016 comparable basis.
1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15 1H14cb 1H15
1H15
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
1H14 cb 1H15 1H14 cb 1H15 1H14 cb 1H15 1H14 cb 1H15 1H14 cb 1H15 1H14 cb 1H15
FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15 FY14cb FY15
FY15
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
FY14 cb FY15 FY14 cb FY15 FY14 cb FY15 FY14 cb FY15 FY14 cb FY15 FY14 cb FY15
1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16 1H15cb 1H16
1H16
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
1H15 cb 1H16 1H15 cb 1H16 1H15 cb 1H16 1H15 cb 1H16 1H15 cb 1H16 1H15 cb 1H16
FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16 FY15cb FY16
FY16
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
FY15 cb FY16 FY15 cb FY16 FY15 cb FY16 FY15 cb FY16 FY15 cb FY16 FY15 cb FY16
1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17 1H16cb 1H17
1H17
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
1H16 cb 1H17 1H16 cb 1H17 1H16 cb 1H17 1H16 cb 1H17 1H16 cb 1H17 1H16 cb 1H17
FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17 FY16cb FY17
FY17
Belgium Europe
(in millions of euros) glossary Spain Poland Central European eliminations
& Luxembourg Total
FY16 cb FY17 FY16 cb FY17 FY16 cb FY17 FY16 cb FY17 FY16 cb FY17 FY16 cb FY17
revenues by country
telecoms activities 9,761 9,672 9,907 9,885 19,668 19,557 10,230 10,284 10,384 10,395 20,614 20,679 40,283 40,236
yoy variance (cb) -0.9% -0.2% -0.6% 0.5% 0.1% 0.3% -0.1%
France na 4,459 na 4,501 na 8,960 na 4,540 na 4,604 na 9,144 na 18,104
yoy variance (cb) na na na na na na na
Europe 2,408 2,324 2,411 2,370 4,819 4,694 2,676 2,652 2,645 2,618 5,321 5,270 10,139 9,963
yoy variance (cb) -3.5% -1.7% -2.6% -0.9% -1.0% -1.0% -1.7%
Spain 977 928 943 920 1,920 1,847 1,238 1,216 1,198 1,189 2,435 2,406 4,355 4,253
yoy variance (cb) -5.0% -2.5% -3.8% -1.7% -0.7% -1.2% -2.3%
Poland 711 699 754 737 1,465 1,436 727 709 723 686 1,450 1,395 2,914 2,831
yoy variance (cb) -1.7% -2.3% -2.0% -2.4% -5.1% -3.8% -2.9%
Belgium & Luxembourg 317 302 312 304 629 607 304 306 315 323 620 629 1,249 1,235
yoy variance (cb) -4.6% -2.5% -3.5% 0.6% 2.3% 1.4% -1.1%
Central European countries 405 396 402 409 807 805 409 421 410 422 818 843 1,625 1,648
yoy variance (cb) -2.2% 1.8% -0.2% 3.2% 2.9% 3.0% 1.4%
eliminations (1) (1) (1) (1) (2) (2) (1) (1) (1) (1) (2) (2) (4) (4)
Africa & Middle East 1,053 1,124 1,109 1,159 2,162 2,283 1,220 1,304 1,276 1,312 2,497 2,615 4,659 4,899
yoy variance (cb) 6.8% 4.5% 5.6% 6.8% 2.8% 4.8% 5.1%
Enterprise na 1,789 na 1,871 na 3,660 na 1,817 na 1,903 na 3,719 na 7,379
yoy variance (cb) na na na na na na na
International carrier & shared services 422 462 472 494 894 956 476 486 475 473 951 959 1,845 1,915
yoy variance (cb) 9.6% 4.7% 7.0% 2.0% -0.4% 0.8% 3.8%
eliminations na (486) na (509) na (996) na (515) na (514) na (1,029) na (2,025)
revenues by activity
telecoms activities 2.20 9,761 9,672 9,907 9,885 19,668 19,557 10,230 10,284 10,384 10,395 20,614 20,679 40,283 40,236
yoy variance (cb) -0.9% -0.2% -0.6% 0.5% 0.1% 0.3% -0.1%
mobile services (1) 2.21 na 4,180 na 4,254 na 8,433 na 4,488 na 4,421 na 8,909 na 17,343
yoy variance (cb) na na na na na na na
mobile equipment sales 2.22 na 385 na 386 na 771 na 414 na 492 na 906 na 1,677
yoy variance (cb) na na na na na na na
fixed services (1) 2.23 na 3,141 na 3,154 na 6,295 na 3,366 na 3,382 na 6,747 na 13,042
yoy variance (cb) na na na na na na na
enterprise (excl. mobile) & international carrier & shared services na 1,777 na 1,883 na 3,660 na 1,817 na 1,881 na 3,699 na 7,358
yoy variance (cb) na na na na na na na
other revenues 2.24 na 189 na 208 na 398 na 198 na 219 na 418 na 816
yoy variance (cb) na na na na na na na
adjusted EBITDA
telecoms activities 2.06 2,575 2,521 3,310 3,269 5,885 5,790 3,506 3,561 3,016 3,067 6,522 6,628 12,407 12,418
yoy variance (cb) -2.1% -1.2% -1.6% 1.6% 1.7% 1.6% 0.1%
France na 3,139 na 3,598 na 6,738
yoy variance (cb) na na na
Europe 1,378 1,311 1,478 1,428 2,856 2,740
yoy variance (cb) -4.8% -3.4% -4.1%
Spain 461 420 610 648 1,072 1,068
yoy variance (cb) -9.0% 6.2% -0.3%
Poland 469 464 452 378 921 842
yoy variance (cb) -1.2% -16.2% -8.6%
Belgium & Luxembourg 140 142 134 134 275 276
yoy variance (cb) 120.0% -0.4% 0.4%
Central European countries 307 286 281 268 589 554
yoy variance (cb) -6.9% -4.9% -5.9%
eliminations 0 0 0 0 0 0
Africa & Middle East 732 777 859 890 1,591 1,667
yoy variance (cb) 6.1% 3.6% 4.8%
Enterprise na 614 na 655 na 1,270
yoy variance (cb) na na na
International carrier & shared services (36) (52) 34 57 (1) 5
yoy variance (cb) 45.0% 65.0%
eliminations na 0 na 0 na 0
CAPEX
telecoms activities 2.08 1,156 1,190 1,353 1,482 2,508 2,672 1,453 1,563 1,973 2,252 3,427 3,815 5,935 6,486
yoy variance (cb) 3.0% 9.5% 6.5% 7.6% 14.1% 11.3% 9.3%
France 1,290 1,400 1,509 1,697 2,799 3,097
yoy variance (cb) 8.6% 12.4% 10.6%
Europe 665 650 1,053 1,134 1,718 1,784
yoy variance (cb) -2.3% 7.7% 3.8%
Spain 281 303 539 562 821 864
yoy variance (cb) 7.6% 4.1% 5.3%
Poland 185 174 233 289 418 463
yoy variance (cb) -5.9% 24.0% 10.8%
Belgium & Luxembourg 93 69 122 124 215 193
yoy variance (cb) -25.5% 1.3% -10.3%
Central European countries 106 104 158 159 264 263
yoy variance (cb) -2.2% 0.7% -0.5%
Africa & Middle East 302 320 548 602 850 922
yoy variance (cb) 6.0% 9.9% 8.5%
Enterprise 160 154 176 170 336 325
yoy variance (cb) -3.7% -3.0% -3.3%
International carrier & shared services 91 147 141 212 232 359
yoy variance (cb) 61.5% 50.5% 54.9%
revenues by country
telecoms activities 9,950 10,009 10,068 10,070 20,018 20,079 10,240 10,323 10,411 10,516 20,651 20,839 40,669 40,918
yoy variance (cb) 0.6% 0.0% 0.3% 0.8% 1.0% 0.9% 0.6%
France 4,462 4,431 4,504 4,430 8,966 8,860 4,544 4,519 4,607 4,566 9,151 9,085 18,117 17,945
yoy variance (cb) -0.7% -1.6% -1.2% -0.5% -0.9% -0.7% -0.9%
Europe 2,524 2,534 2,545 2,594 5,070 5,128 2,597 2,670 2,623 2,742 5,220 5,412 10,289 10,540
yoy variance (cb) 0.4% 1.9% 1.1% 2.8% 4.5% 3.7% 2.4%
Spain 1,168 1,189 1,157 1,229 2,325 2,418 1,194 1,288 1,211 1,307 2,406 2,596 4,731 5,014
yoy variance (cb) 1.8% 6.2% 4.0% 7.8% 7.9% 7.9% 6.0%
Poland 670 642 688 664 1,358 1,306 684 657 668 681 1,352 1,338 2,710 2,644
yoy variance (cb) -4.2% -3.5% -3.8% -3.9% 1.9% -1.0% -2.4%
Belgium & Luxembourg 302 309 304 299 607 609 306 311 323 322 629 633 1,235 1,242
yoy variance (cb) 2.3% -1.6% 0.3% 1.7% -0.2% 0.7% 0.5%
Central European countries 384 395 396 403 781 798 414 417 422 433 835 850 1,616 1,648
yoy variance (cb) 2.8% 1.5% 2.2% 0.8% 2.6% 1.7% 1.9%
eliminations (1) (1) (1) (2) (1) (3) (1) (3) (1) (1) (2) (4) (4) (7)
Africa & Middle East 1,218 1,271 1,216 1,245 2,434 2,516 1,338 1,371 1,338 1,359 2,676 2,729 5,110 5,245
yoy variance (cb) 4.4% 2.3% 3.3% 2.5% 1.6% 2.0% 2.6%
Enterprise 1,793 1,823 1,847 1,843 3,640 3,666 1,796 1,800 1,889 1,887 3,685 3,687 7,325 7,353
yoy variance (cb) 1.7% -0.2% 0.7% 0.2% -0.1% 0.0% 0.4%
International carrier & shared services 441 454 466 450 907 904 479 456 467 451 946 908 1,853 1,812
yoy variance (cb) 3.1% -3.5% -0.3% -4.7% -3.3% -4.0% -2.2%
eliminations (488) (504) (510) (491) (998) (996) (513) (494) (513) (488) (1,026) (982) (2,024) (1,978)
revenues by activity
telecoms activities 2.20 9,950 10,009 10,068 10,070 20,018 20,079 10,240 10,323 10,411 10,516 20,651 20,839 40,669 40,918
yoy variance (cb) 0.6% 0.0% 0.3% 0.8% 1.0% 0.9% 0.6%
mobile services (1) 2.21 4,261 4,298 4,294 4,289 8,555 8,586 4,505 4,520 4,448 4,457 8,953 8,977 17,508 17,563
yoy variance (cb) 0.9% -0.1% 0.4% 0.3% 0.2% 0.3% 0.3%
mobile equipment sales 2.22 396 404 391 415 786 819 403 455 502 584 905 1,039 1,692 1,858
yoy variance (cb) 2.2% 6.2% 4.2% 12.7% 16.5% 14.8% 9.9%
fixed services (1) 2.23 3,336 3,344 3,342 3,368 6,678 6,712 3,347 3,364 3,382 3,416 6,729 6,781 13,406 13,493
yoy variance (cb) 0.2% 0.8% 0.5% 0.5% 1.0% 0.8% 0.6%
enterprise (excl. mobile) & international carrier & shared services 1,760 1,785 1,831 1,813 3,591 3,598 1,790 1,781 1,862 1,846 3,652 3,626 7,243 7,224
yoy variance (cb) 1.5% -1.0% 0.2% -0.5% -0.9% -0.7% -0.3%
other revenues 2.24 197 177 211 185 408 363 195 203 218 213 412 416 821 778
yoy variance (cb) -10.2% -12.1% -11.2% 4.1% -2.1% 0.8% -5.1%
adjusted EBITDA
telecoms activities 2.06 2,611 2,569 3,340 3,344 5,952 5,913 3,540 3,597 3,039 3,184 6,578 6,781 12,530 12,694
yoy variance (cb) -1.6% 0.1% -0.6% 1.6% 4.8% 3.1% 1.3%
France 3,150 3,070 3,610 3,736 6,760 6,806
yoy variance (cb) -2.6% 3.5% 0.7%
Europe 1,407 1,438 1,417 1,505 2,824 2,944
yoy variance (cb) 2.3% 6.2% 4.2%
Spain 542 625 648 724 1,190 1,349
yoy variance (cb) 15.4% 11.7% 13.4%
Poland 439 387 368 337 807 725
yoy variance (cb) -11.8% -8.3% -10.2%
Belgium & Luxembourg 142 145 134 171 276 316
yoy variance (cb) 2.0% 27.5% 14.4%
Central European countries 284 281 267 273 551 554
yoy variance (cb) -0.9% 2.3% 0.6%
eliminations 0 0 0 0 0 0
Africa & Middle East 828 828 846 830 1,674 1,658
yoy variance (cb) 0.1% -2.0% -1.0%
Enterprise 621 660 655 682 1,276 1,342
yoy variance (cb) 6.3% 4.1% 5.2%
International carrier & shared services (54) (84) 50 28 (4) (56)
yoy variance (cb) 55.2% -44.2% 0.0%
eliminations 0 0 0 0 0 0
CAPEX
telecoms activities 2.08 1,320 1,457 1,617 1,710 2,937 3,167 1,559 1,566 2,273 2,224 3,832 3,790 6,769 6,956
yoy variance (cb) 10.4% 5.7% 7.8% 0.5% -2.2% -1.1% 2.8%
France 1,400 1,586 1,697 1,836 3,097 3,421
yoy variance (cb) 13.2% 8.2% 10.5%
Europe 873 912 1,122 1,046 1,995 1,959
yoy variance (cb) 4.5% -6.7% -1.8%
Spain 539 547 562 539 1,100 1,086
yoy variance (cb) 1.5% -4.0% -1.3%
Poland 165 194 279 261 444 455
yoy variance (cb) 17.7% -6.6% 2.4%
Belgium & Luxembourg 69 62 124 106 193 168
yoy variance (cb) -10.3% -14.8% -13.2%
Central European countries 100 110 157 141 258 251
yoy variance (cb) 9.4% -10.4% -2.7%
Africa & Middle East 371 359 634 604 1,005 962
yoy variance (cb) -3.3% -4.8% -4.2%
Enterprise 153 168 168 168 320 336
yoy variance (cb) 10.2% 0.3% 5.1%
International carrier & shared services 141 142 212 136 353 278
yoy variance (cb) 0.7% -35.9% -21.3%
revenues by country
telecoms activities 9,986 10,070 10,068 10,206 20,054 20,276 10,179 10,274
yoy variance (cb) 0.8% 1.4% 1.1% 0.9%
France 4,431 4,427 4,430 4,452 8,860 8,879 4,519 4,529
yoy variance (cb) -0.1% 0.5% 0.2% 0.2%
Europe 2,542 2,656 2,620 2,749 5,162 5,405 2,684 2,789
yoy variance (cb) 4.5% 4.9% 4.7% 3.9%
Spain 1,189 1,290 1,229 1,337 2,418 2,628 1,288 1,371
yoy variance (cb) 8.5% 8.8% 8.7% 6.4%
Poland 649 652 688 673 1,337 1,325 670 661
yoy variance (cb) 0.5% -2.2% -0.9% -1.3%
Belgium & Luxembourg 309 307 299 310 609 617 311 316
yoy variance (cb) -0.7% 3.5% 1.4% 1.7%
Central European countries 396 409 405 434 801 843 418 447
yoy variance (cb) 3.2% 7.1% 5.2% 6.9%
eliminations (1) (3) (2) (5) (3) (8) (3) (6)
Africa & Middle East 1,231 1,239 1,219 1,252 2,449 2,491 1,226 1,264
yoy variance (cb) 0.7% 2.7% 1.7% 3.1%
Enterprise 1,832 1,796 1,843 1,819 3,675 3,615 1,788 1,778
yoy variance (cb) -2% -1.3% -1.6% -0.5%
International carrier & shared services 454 407 448 412 903 819 454 415
yoy variance (cb) -10.4% -8.1% -9.3% -8.6%
eliminations (504) (455) (491) (478) (995) (933) (493) (502)
revenues by activity
telecoms activities 2.20 9,986 10,070 10,068 10,206 20,054 20,276 10,179 10,274
yoy variance (cb) 0.8% 1.4% 1.1% 0.9%
mobile services (1) 2.21 4,263 4,256 4,276 4,325 8,539 8,582 4,391 4,427
yoy variance (cb) -0.2% 1.2% 0.5% 0.8%
mobile equipment sales 2.22 402 454 412 478 814 932 448 517
yoy variance (cb) 12.8% 16.1% 14.5% 15.4%
fixed services (1) 2.23 3,354 3,417 3,388 3,450 6,743 6,868 3,375 3,440
yoy variance (cb) 1.9% 1.8% 1.9% 1.9%
enterprise (excl. mobile) & international carrier & shared services 1,795 1,752 1,810 1,773 3,604 3,525 1,766 1,695
yoy variance (cb) -2.4% -2.0% -2.2% -4.0%
other revenues 2.24 171 191 182 179 354 370 198 195
yoy variance (cb) 11.5% -1.9% 4.6% -1.8%
(1) Since 1Q 2017 and 1Q 2016 cb, Fixed-4G (fLTE) offers are included in fixed broadband services revenues (previously included in mobile services revenues) for Spain and Poland.
adjusted EBITDA
telecoms activities 2.06 2,555 2,611 3,310 3,393 5,865 6,005 3,556 3,638
yoy variance (cb) 2.2% 2.5% 2.4% 2.3%
France 3,070 3,168
yoy variance (cb) 3.2%
Europe 1,450 1,549
yoy variance (cb) 6.8%
Spain 627 722
yoy variance (cb) 15.3%
Poland 396 367
yoy variance (cb) -7.4%
Belgium & Luxembourg 145 157
yoy variance (cb) 8.4%
Central European countries 283 302
yoy variance (cb) 7.0%
eliminations 0 0 0 0 0 0
Africa & Middle East 757 764
yoy variance (cb) 0.9%
Enterprise 661 629
yoy variance (cb) -4.9%
International carrier & shared services (74) (105)
yoy variance (cb) 43.0%
eliminations
CAPEX
telecoms activities 2.08 1,463 1,484 1,718 1,767 3,181 3,251 1,558 1,586
yoy variance (cb) 1.4% 2.9% 2.2% 1.7%
France 1,590 1,611
yoy variance (cb) 1.3%
Europe 917 906
yoy variance (cb) -1.2%
Spain 547 538
yoy variance (cb) -1.5%
Poland 198 192
yoy variance (cb) -3.3%
Belgium & Luxembourg 62 77
yoy variance (cb) 24.3%
Central European countries 110 99
yoy variance (cb) -10.4%
Africa & Middle East 367 428
yoy variance (cb) 16.5%
Enterprise 169 179
yoy variance (cb) 5.7%
International carrier & shared services 137 127
yoy variance (cb) -6.4%
group KPIs
group customers (excl. MVNOs) (1) 1.01 246,918 248,251 263,335 262,912 252,211 249,550 255,515 262,830 265,162 268,950 268,994
(1) In 1Q 2016, the decrease of the group's customers is due to the sale of EE (12 560 000 customers in 4Q 2015, of which 12 094 000 mobile customers).
(1) In 3Q 2015, the increase of the group's customers is due to the full consolidation of Meditel (100% against 40% before) and the acquisition of Jazztel in Spain.
(2) Since 1Q 2016, Fixed-4G (fLTE) offers are included in broadband customer base in Spain and Poland (previously included in mobile customer base). Restated data for 2016.
(3) 1Q 2017 and 2Q 2017 corrected data.
(4) Since 1Q 2017, including voice services related to Fixed-4G (fLTE) offers.
headcount
headcount (end of periode - historical basis) (1)
group 3.01 154,513 153,679 156,542 156,191 154,825 153,539 153,533 155,202 153,599 152,744 152,298
bank activities 0 0 0 0 0 0 0 590 632 690 705
telecoms activities 154,513 153,679 156,542 156,191 154,825 153,539 153,533 154,612 152,967 152,054 151,593
France 76,074 75,791 75,405 75,262 74,183 73,833 73,480 73,766 72,604 71,769 70,818
Europe 29,343 28,976 31,181 30,916 30,864 30,327 30,277 30,415 30,365 29,905 29,886
Spain 4,000 4,029 7,171 7,075 7,116 6,961 7,181 7,356 7,308 7,120 7,354
Poland 18,397 17,852 17,268 16,997 16,883 16,473 16,168 15,916 15,862 15,510 15,192
Belgium & Luxembourg 1,571 1,655 1,656 1,712 1,707 1,689 1,678 1,683 1,677 1,695 1,711
Central European countries 5,375 5,441 5,087 5,132 5,159 5,205 5,250 5,461 5,519 5,581 5,629
Africa & Middle East 13,639 13,878 14,955 15,039 14,830 14,807 15,050 15,545 15,151 15,107 15,330
Enterprise 20,980 20,809 20,822 20,809 20,788 20,682 20,878 21,048 21,081 21,397 21,632
International carrier & shared services 14,477 14,225 14,179 14,165 14,160 13,890 13,848 13,838 13,766 13,876 13,927
headcount (average cumulated full time equivalent - historical basis) (1)
group 3.02 144,807 144,183 144,595 144,499 142,108 141,417 140,799 141,257 139,234 138,763 138,329
bank activities 0 0 0 0 0 0 0 142 598 632 649
telecoms activities 144,807 144,183 144,595 144,499 142,108 141,417 140,799 141,114 138,636 138,132 137,680
France 68,123 67,648 67,177 66,765 63,896 63,533 63,249 63,094 60,964 60,505 60,040
Europe 28,962 28,828 29,452 29,657 30,098 29,879 29,706 29,656 29,555 29,417 29,271
Spain 3,810 3,812 4,701 5,144 6,421 6,345 6,344 6,401 6,586 6,545 6,550
Poland 18,376 18,175 17,907 17,703 16,924 16,766 16,577 16,424 15,905 15,769 15,579
Belgium & Luxembourg 1,501 1,541 1,547 1,564 1,631 1,626 1,617 1,616 1,604 1,610 1,614
Central European countries 5,275 5,300 5,297 5,246 5,123 5,142 5,168 5,215 5,459 5,495 5,529
Africa & Middle East 13,596 13,719 14,117 14,356 14,902 14,874 14,867 15,368 15,198 15,156 15,188
Enterprise 20,526 20,458 20,454 20,415 20,260 20,299 20,267 20,316 20,475 20,582 20,688
International carrier & shared services 13,598 13,530 13,395 13,305 12,952 12,832 12,710 12,679 12,443 12,471 12,493
(1) The headcount numbers reflect the Group's current consolidated scope (all associates are excluded).
mobile KPIs
customer base
mobile customers (excl. MVNOs) 1.02 27,280 27,507 28,226 28,424 28,612 28,966 29,508 30,033 30,489 31,150 31,624
- contract 1.03 22,412 22,826 23,706 24,141 24,581 25,069 25,759 26,486 27,090 27,842 28,433
- M2M 1.05 2,636 2,975 3,621 3,878 4,277 4,611 5,115 5,711 6,228 6,829 7,068
- excluding M2M 19,775 19,851 20,085 20,264 20,305 20,457 20,644 20,775 20,862 21,012 21,365
- prepaid 1.04 4,869 4,680 4,519 4,283 4,030 3,897 3,748 3,547 3,398 3,308 3,191
market share
mobile volume market share (in %) (2) 1.07 34.1% 34.3% 34.6% 34.4% 35.1% 35.3% 35.4% 35.5% 35.6% 35.8% 35.9%
fixed KPIs
customer base
number of lines (copper + FTTH) 1.12 33,496 33,301 33,282 33,278 33,152 33,022 33,006 32,896 32,693 32,473 32,341
- consumer lines 1.19 16,465 16,353 16,316 16,280 16,179 16,088 16,086 16,038 15,943 15,859 15,848
o/w retail PSTN customers 1.22 8,911 8,650 8,399 8,134 7,852 7,613 7,404 7,173 6,938 6,745 6,554
- business lines 3,058 3,011 2,970 2,931 2,898 2,873 2,834 2,793 2,715 2,651 2,614
- wholesale lines 13,863 13,834 13,898 13,978 13,993 13,988 14,021 14,008 13,984 13,916 13,835
o/w full unbundling 11,670 11,660 11,750 11,730 11,580 11,543 11,583 11,594 11,588 11,536 11,481
- other group fixed lines 1.20 110 103 98 90 82 73 65 57 51 46 43
broadband customers 10,421 10,497 10,613 10,734 10,830 10,923 11,056 11,151 11,220 11,290 11,402
- xDSL 9,734 9,726 9,734 9,721 9,698 9,686 9,693 9,643 9,587 9,548 9,517
o/w naked xDSL 1.21 6,877 6,944 7,051 7,147 7,211 7,255 7,338 7,377 7,397 7,398 7,432
- FTTH customers 1.18 638 720 827 960 1,075 1,181 1,308 1,452 1,579 1,690 1,835
- satellite and others 49 51 52 53 56 55 55 55 53 52 50
narrowband customers 65 62 60 58 56 54 39 25 3 3 3
market share
broadband market share (in %) (2) 1.15 39.8% 39.9% 39.9% 39.9% 40.0% 40.1% 40.3% 40.2% 40.2% 40.2% 40.3%
net adds broadband market share (in %) (2) 1.16 33.5% 72.1% 39.3% 40.7% 45.3% 64.2% 58.1% 36.8% 30.3% 49.5% 50.0%
revenues 4,462 4,431 4,504 4,430 8,966 8,860 4,544 4,519 4,607 4,566 9,151 9,085 18,117 17,945
yoy variance (cb) -0.7% -1.6% -1.2% -0.5% -0.9% -0.7% -0.9%
mobile services 2.21 1,672 1,629 1,697 1,607 3,370 3,236 1,728 1,661 1,695 1,609 3,422 3,270 6,792 6,506
yoy variance (cb) -2.6% -5.3% -4.0% -3.8% -5.1% -4.4% -4.2%
mobile equipment sales 2.22 125 144 142 138 267 281 156 176 218 227 374 403 641 684
yoy variance (cb) 15.2% -3.2% 5.4% 12.8% 4.2% 7.8% 6.8%
fixed services 2.23 2,522 2,523 2,526 2,546 5,048 5,069 2,516 2,534 2,538 2,575 5,054 5,109 10,102 10,178
yoy variance (cb) 0.1% 0.8% 0.4% 0.7% 1.5% 1.1% 0.8%
fixed services retail 1,580 1,568 1,584 1,562 3,164 3,131 1,571 1,569 1,578 1,564 3,149 3,133 6,313 6,264
yoy variance (cb) -0.7% -1.4% -1.0% -0.2% -0.9% -0.5% -0.8%
fixed narrowband 580 526 570 502 1,151 1,028 558 496 543 478 1,102 974 2,252 2,002
yoy variance (cb) -9.4% -12.0% -10.7% -11.2% -12.0% -11.6% -11.1%
- fixed broadband 999 1,043 1,014 1,061 2,013 2,103 1,013 1,073 1,035 1,086 2,048 2,159 4,061 4,262
yoy variance (cb) 4.3% 4.6% 4.5% 5.9% 5.0% 5.4% 5.0%
fixed wholesale and others 942 955 942 983 1,884 1,938 945 965 960 1,011 1,904 1,976 3,789 3,914
yoy variance (cb) 1.3% 4.4% 2.9% 2.2% 5.3% 3.8% 3.3%
other revenues 2.24 143 135 138 140 281 275 144 148 157 155 301 302 582 577
yoy variance (cb) -5.8% 1.0% -2.5% 3.0% -1.8% 0.5% -0.9%
mobile KPIs
commercial offers
Open 6,345 6,559 6,806 7,039 7,221 7,363 7,569 7,830 8,015 8,169 8,461
o/w Open multi-lignes 2,062 2,154 2,276 2,392 2,458 2,519 2,622 2,739 2,826 2,912 3,077
Sosh 2,611 2,722 2,817 2,938 3,022 3,136 3,209 3,277 3,342 3,437 3,554
customer base
mobile customers (excl. MVNOs) 1.02 22,166 22,037 22,077 21,988 21,768 21,746 21,762 21,677 21,601 21,622 21,826
- contract 1.03 17,297 17,356 17,557 17,705 17,738 17,848 18,014 18,130 18,203 18,314 18,635
- M2M 1.05 11 11 11 12 12 12 12 12 12 12 13
- excluding M2M 17,286 17,345 17,546 17,693 17,726 17,836 18,002 18,117 18,190 18,302 18,622
- prepaid 1.04 4,869 4,680 4,519 4,283 4,030 3,897 3,748 3,547 3,398 3,308 3,191
MVNOs customers 1.06 978 838 750 793 751 737 736 739 725 734 848
ARPU (per month, in euros)
blended ARPU (quarterly) 1.08 na na na 21.8 21.6 21.8 22.5 21.9 21.4 21.7 22.3
- contract ARPU na na na 25.9 25.4 25.4 26.0 25.1 24.5 24.7 25.3
- prepaid ARPU na na na 5.3 5.4 5.4 5.8 5.8 5.2 5.4 5.8
blended ARPU (annual rolling) 1.10 na na na 22.1 22.1 22.0 21.9 21.9 na na na
- contract ARPU na na na 26.6 26.3 26.0 25.7 25.5 na na na
- prepaid ARPU na na na 5.3 5.4 5.5 5.5 5.6 na na na
churn
churn (quarterly, excluding M2M) 1.09 na na na na 22.1% 25.3% 22.8% 24.2% 18.9% 18.3% 20.1%
o/w contract churn na na na na 12.8% 11.4% 11.5% 15.3% 11.5% 11.4% 11.4%
churn (annual rolling, excluding M2M) 1.11 na na na 23.5% 23.0% 22.9% 24.0% 23.6% na na na
o/w contract churn na na na 13.4% 13.1% 12.8% 12.7% 12.8% na na na
network coverage
% 4G coverage of population 76% 76.5% 77% 80% 81% 82% 84% 88% 89% 92% 94%
fixed KPIs
customer base
number of lines (copper + FTTH) 1.12 30,438 30,290 30,312 30,348 30,254 30,149 30,172 30,103 29,978 29,822 29,727
- consumer lines 1.19 16,465 16,353 16,316 16,280 16,179 16,088 16,086 16,038 15,943 15,859 15,848
o/w retail PSTN customers 1.22 8,911 8,650 8,399 8,134 7,852 7,613 7,404 7,173 6,938 6,745 6,554
- wholesale lines 13,863 13,834 13,898 13,978 13,993 13,988 14,021 14,008 13,984 13,916 13,835
o/w full unbundling 11,670 11,660 11,750 11,730 11,580 11,543 11,583 11,594 11,588 11,536 11,481
- other group fixed lines 1.20 110 103 98 90 82 73 65 57 51 46 43
broadband customers 10,157 10,228 10,345 10,469 10,570 10,662 10,793 10,889 10,962 11,035 11,143
- xDSL 9,469 9,458 9,465 9,457 9,439 9,426 9,430 9,381 9,329 9,293 9,258
o/w naked xDSL 1.21 6,867 6,932 7,038 7,133 7,196 7,238 7,319 7,357 7,373 7,373 7,409
- FTTH customers 1.18 638 720 827 960 1,075 1,181 1,308 1,452 1,579 1,690 1,835
- satellite and others 49 51 52 53 56 55 55 55 53 52 50
narrowband customers 65 62 60 58 56 54 39 25 3 3 3
ARPU (per month, in euros)
fixed broadband ARPU (quarterly) 1.13 na na na 33.2 33.1 33.4 33.4 33.5 33.6 33.8 33.9
fixed broadband ARPU (annual rolling) 1.14 na na na 33.0 33.1 33.1 33.2 33.3 na na na
internet features
VoIP customers 9,196 9,294 9,479 9,629 9,768 9,881 10,037 10,182 10,288 10,356 10,504
IPTV and satellite customers 6,163 6,150 6,270 6,423 6,579 6,510 6,512 6,609 6,687 6,740 6,841
FTTH
homes connectable (vertical) 1.17 3,932 4,314 4,604 5,061 5,464 5,933 6,312 6,879 7,351 7,934 8,373
(1)
revenues 2,408 2,324 2,411 2,370 4,819 4,694 2,676 2,652 2,645 2,618 5,321 5,270 10,139 9,963
yoy variance (cb) -3.5% -1.7% -2.6% -0.9% -1.0% -1.0% -1.7%
mobile services (2) 2.21 1,575 1,471 1,570 1,503 3,145 2,974 1,587 1,568 1,535 1,536 3,122 3,104 6,267 6,078
yoy variance (cb) -6.6% -4.3% -5.4% -1.2% 0.0% -0.6% -3.0%
mobile equipment sales 2.22 192 219 185 202 377 420 224 222 255 224 480 447 857 867
yoy variance (cb) 13.8% 8.9% 11.4% -0.8% -12.2% -6.9% 1.2%
fixed services (2) 2.23 611 593 609 601 1,220 1,195 817 805 798 800 1,615 1,605 2,836 2,799
yoy variance (cb) -2.9% -1.3% -2.1% -1.5% 0.2% -0.7% -1.3%
o/w fixed broadband (2) 266 277 273 285 539 562 433 452 435 451 868 902 1,408 1,464
yoy variance (cb) 4.2% 4.2% 4.2% 4.2% 3.6% 3.9% 4.0%
other revenues 2.24 30 40 46 64 76 105 48 57 56 58 104 115 181 220
yoy variance (cb) 34.0% 39.0% 37.0% 17.6% 3.9% 10.2% 21.6%
(1) Since 3Q 2015 and 3Q 2014 cb, Europe financial KPIs include Jazztel (Spain).
revenues 2,524 2,534 2,545 2,594 5,070 5,128 2,597 2,670 2,623 2,742 5,220 5,412 10,289 10,540
yoy variance (cb) 0.4% 1.9% 1.1% 2.8% 4.5% 3.7% 2.4%
mobile services (2) 2.21 1,467 1,501 1,487 1,537 2,953 3,038 1,550 1,602 1,524 1,572 3,074 3,173 6,027 6,211
yoy variance (cb) 2.3% 3.4% 2.9% 3.3% 3.1% 3.2% 3.0%
mobile equipment sales 2.22 229 219 207 234 436 453 208 242 236 306 443 548 880 1,001
yoy variance (cb) -4.5% 12.9% 3.8% 16.7% 29.8% 23.6% 13.8%
fixed services (2) 2.23 783 779 787 781 1,571 1,560 789 781 801 805 1,589 1,587 3,160 3,146
yoy variance (cb) -0.6% -0.8% -0.7% -0.9% 0.6% -0.2% -0.4%
o/w fixed broadband (2) 434 459 441 465 875 923 436 457 448 483 885 940 1,760 1,864
yoy variance (cb) 5.7% 5.3% 5.5% 4.8% 7.7% 6.3% 5.9%
other revenues 2.24 45 36 65 42 109 78 50 45 63 59 113 104 222 182
yoy variance (cb) -20.5% -34.9% -29.0% -10.7% -5.4% -7.7% -18.2%
(2) Since 1Q 2017 and 1Q 2016 cb, Fixed-4G (fLTE) offers are included in fixed broadband services revenues (previously included in mobile services revenues) for Spain and Poland.
(1)
mobile KPIs
customer base
mobile customers (excl. MVNOs) (2) 1.02 48,185 48,236 50,174 50,400 50,361 50,869 51,109 50,628 49,643 49,019 49,196
- contract 1.03 28,158 28,621 30,830 31,438 31,519 32,060 32,554 33,210 33,475 33,874 34,225
- prepaid 1.04 20,026 19,615 19,344 18,961 18,842 18,809 18,554 17,418 16,168 15,145 14,971
MVNOs customers (3) 1.06 5,142 5,514 3,193 3,343 3,455 3,569 3,921 4,452 4,533 4,571 3,898
fixed KPIs
customer base
number of lines (copper + FTTH) (4) 1.12 7,790 7,662 9,179 9,105 8,993 8,903 8,842 8,794 8,908 8,826 8,714
broadband customers (2) 4,389 4,378 6,001 6,047 6,282 6,341 6,432 6,609 6,835 6,927 7,006
(1)
revenues 977 928 943 920 1,920 1,847 1,238 1,216 1,198 1,189 2,435 2,406 4,355 4,253
yoy variance (cb) -5.0% -2.5% -3.8% -1.7% -0.7% -1.2% -2.3%
mobile services (2) 2.21 630 569 617 576 1,246 1,145 648 631 622 626 1,271 1,258 2,517 2,403
yoy variance (cb) -9.6% -6.6% -8.1% -2.7% 0.7% -1.0% -4.5%
mobile equipment sales 2.22 125 127 110 111 234 238 144 128 152 104 296 232 530 470
yoy variance (cb) 2.0% 1.0% 1.5% -10.9% -31.4% -21.5% -11.3%
fixed services (2) 2.23 220 230 215 232 435 463 438 451 428 461 865 912 1,300 1,375
yoy variance (cb) 4.6% 8.3% 6.4% 3.0% 7.8% 5.4% 5.7%
o/w fixed broadband (2) 147 161 152 164 300 326 316 337 317 338 633 675 933 1,001
yoy variance (cb) 9.4% 7.8% 8.6% 6.6% 6.6% 6.6% 7.2%
other revenues 2.24 2 1 2 1 4 1 7 6 (4) (2) 3 4 7 5
yoy variance (cb) -53.7% -74.8% -65.5% -19.8% -49.1% 22.7% -29.0%
(1) Since 3Q 2015 and 3Q 2014 cb, Spain financial KPIs include Jazztel.
revenues 1,168 1,189 1,157 1,229 2,325 2,418 1,194 1,288 1,211 1,307 2,406 2,596 4,731 5,014
yoy variance (cb) 1.8% 6.2% 4.0% 7.8% 7.9% 7.9% 6.0%
mobile services (2) 2.21 590 616 595 647 1,184 1,263 634 696 624 671 1,258 1,367 2,442 2,630
yoy variance (cb) 4.4% 8.9% 6.7% 9.8% 7.5% 8.7% 7.7%
mobile equipment sales 2.22 140 119 119 121 259 240 116 127 117 142 232 269 491 508
yoy variance (cb) -15.1% 1.6% -7.4% 9.5% 21.5% 15.5% 3.4%
fixed services (2) 2.23 433 454 439 461 872 915 444 465 467 492 912 957 1,783 1,872
yoy variance (cb) 5.0% 5.0% 5.0% 4.6% 5.4% 5.0% 5.0%
o/w fixed broadband (2) 322 350 327 358 649 708 333 360 342 378 675 738 1,324 1,446
yoy variance (cb) 8.8% 9.4% 9.1% 7.8% 10.7% 9.3% 9.2%
other revenues 2.24 6 0 5 0 11 0 1 1 3 2 4 3 14 3
yoy variance (cb) -98.8% -98.7% -98.8% 36.2% -33.9% -17.9% -77.7%
(2) Since 1Q 2017 and 1Q 2016 cb, Fixed-4G (fLTE) offers are included in fixed broadband services revenues (previously included in mobile services revenues).
(2)
mobile KPIs
customer base
mobile customers (excl. MVNOs) (3) 1.02 12,768 12,856 15,169 15,248 15,227 15,492 15,662 15,727 15,765 15,837 15,913
- contract 1.03 9,568 9,725 11,901 12,023 11,995 12,226 12,361 12,531 12,650 12,798 12,944
- prepaid 1.04 3,200 3,131 3,269 3,225 3,232 3,267 3,301 3,196 3,115 3,039 2,968
MVNOs customers (4) 1.06 3,419 3,514 1,487 1,550 1,629 1,653 1,923 2,403 2,529 2,633 2,825
mobile volume market share (in %) (1) 1.07 22.9% 22.8% 26.9% 27.0% 27.2% 27.4% 27.4% 27.5% 27.6% na na
ARPU (per month, in euros)
blended ARPU (quarterly) 1.08 na na na na 13.0 13.4 14.4 13.5 13.6 14.2 15.1
- contract ARPU na na na na 15.4 16.0 17.0 15.9 16.0 16.7 17.5
- prepaid ARPU na na na na 4.6 4.7 5.4 4.9 4.7 5.1 5.8
blended ARPU (annual rolling) (3) 1.10 15.0 14.6 14.1 13.7 13.5 13.4 13.6 13.6 na na na
- contract ARPU 18.9 18.2 17.2 16.6 16.1 16.0 16.2 16.1 na na na
- prepaid ARPU 4.9 4.9 4.9 4.9 5.0 4.9 4.9 4.9 na na na
churn
churn (quarterly) 1.09 na na na na 24.5% 23.5% 25.7% 27.0% 26.7% 25.5% 31.8%
o/w contract churn na na na na 17.2% 16.3% 17.3% 17.7% 19.5% 18.0% 19.9%
churn (annual rolling) (3) 1.11 28.9% 29.3% 28.5% 26.8% 26.0% 24.9% 24.9% 25.2% na na na
o/w contract churn 21.5% 21.1% 20.3% 18.9% 17.1% 17.1% 16.9% 17.1% na na na
network coverage
% 4G coverage of population 73% 80% 82% 85% 87% 89% 89% 90% 91% 93% 95%
(2)
fixed KPIs
customer base
broadband customers (3) 2,015 2,041 3,689 3,753 3,958 4,003 4,070 4,132 4,171 4,180 4,168
o/w LLU ( Local Loop Unbundling) 1,655 1,626 2,676 2,498 2,526 2,363 2,231 2,091 1,939 1,809 1,669
o/w FTTH customers 112 159 563 809 1,018 1,217 1,411 1,610 1,806 1,947 2,084
ARPU (per month, in euros)
fixed broadband ARPU (quarterly) 1.13 na na na na 30.6 30.9 30.8 31.7 31.6 32.0 32.2
fixed broadband ARPU (annual rolling) (3) 1.14 27.6 27.4 28.5 29.2 29.9 30.5 30.6 31.0 na na na
internet features
VoIP customers 1,644 1,668 3,124 3,195 3,440 3,486 3,551 3,612 3,662 3,678 3,683
TV customers 129 137 215 306 365 381 458 507 537 541 593
revenues 711 699 754 737 1,465 1,436 727 709 723 686 1,450 1,395 2,914 2,831
yoy variance (cb) -1.7% -2.3% -2.0% -2.4% -5.1% -3.8% -2.9%
mobile services (1) 2.21 343 326 356 338 699 664 340 330 327 320 667 651 1,366 1,314
yoy variance (cb) -4.9% -5.2% -5.1% -2.8% -2.8% -2.8% -3.8%
mobile equipment sales 2.22 10 33 27 36 37 69 31 41 34 44 65 84 102 154
yoy variance (cb) 218.6% 37.2% 87.9% 33.0% 27.1% 29.9% 50.9%
fixed services (1) 2.23 339 312 339 316 678 627 328 302 313 287 641 588 1,319 1,215
yoy variance (cb) -8.1% -7.0% -7.5% -7.9% -8.5% -8.2% -7.9%
o/w fixed narrowband (1) 124 109 124 109 248 218 117 103 109 97 226 200 474 418
yoy variance (cb) -12.0% -12.1% -12.1% -12.2% -11.4% -11.8% -12.0%
o/w fixed broadband 100 98 102 99 202 196 99 95 96 92 196 186 397 383
yoy variance (cb) -2.4% -2.9% -2.7% -4.7% -5.0% -4.9% -3.7%
other revenues 2.24 19 28 32 48 51 76 29 36 49 35 77 71 128 147
yoy variance (cb) 52.2% 48.1% 49.6% 27.1% -27.8% -7.4% 15.2%
revenues 670 642 688 664 1,358 1,306 684 657 668 681 1,352 1,338 2,710 2,644
yoy variance (cb) -4.2% -3.5% -3.8% -3.9% 1.9% -1.0% -2.4%
mobile services (1) 2.21 312 306 314 309 626 614 318 308 311 300 628 608 1,255 1,222
yoy variance (cb) -2.1% -1.7% -1.9% -3.1% -3.4% -3.3% -2.6%
mobile equipment sales 2.22 32 44 34 62 66 106 39 59 42 84 82 143 147 249
yoy variance (cb) 39.6% 82.0% 61.6% 51.2% 96.9% 75.0% 69.0%
fixed services (1) 2.23 299 273 295 269 594 542 292 266 281 260 573 527 1,167 1,068
yoy variance (cb) -8.7% -8.9% -8.8% -8.6% -7.4% -8.0% -8.4%
o/w fixed narrowband (1) 105 92 102 88 207 180 99 87 94 83 194 170 400 350
yoy variance (cb) -12.6% -13.0% -12.8% -13.0% -11.8% -12.4% -12.6%
o/w fixed broadband 94 87 92 86 186 173 91 85 89 83 181 168 367 342
yoy variance (cb) -6.9% -7.0% -7.0% -6.8% -6.8% -6.8% -6.9%
other revenues 2.24 27 19 45 24 72 44 35 23 34 37 69 61 141 104
yoy variance (cb) -28.7% -45.3% -39.0% -34.0% 9.2% -12.7% -26.1%
(1) Since 1Q 2017 and 1Q 2016 cb, Fixed-4G (fLTE) offers are included in fixed broadband services revenues (previously included in mobile services revenues).
mobile KPIs
customer base
mobile customers (excl. MVNOs) (3) (4) 1.02 15,518 15,587 15,693 15,906 16,214 16,614 16,267 15,799 15,272 14,555 14,358
- contract 1.03 7,727 7,897 8,087 8,361 8,525 8,716 8,957 9,262 9,452 9,573 9,662
- prepaid 1.04 7,791 7,690 7,606 7,545 7,689 7,898 7,309 6,537 5,820 4,983 4,696
MVNOs customers 1.06 11 8 8 7 7 6 6 5 5 5 5
mobile volume market share (in %) (1) 1.07 26.8% 26.8% 26.7% 28.4% 29.0% 29.4% 29.4% 29.4% 29.9% 28.7% na
ARPU (per month, in PLN)
blended ARPU (quarterly, in PLN) 1.08 na na na na 28.8 28.0 27.9 28.3 28.1 30.1 30.5
- contract ARPU na na na na 45.4 44.2 43.5 41.8 39.8 39.7 37.9
- prepaid ARPU na na na na 12.3 11.8 11.8 12.5 12.5 15.0 17.3
blended ARPU (annual rolling, in PLN) (4) 1.10 31.1 30.7 30.5 30.3 29.9 29.3 28.6 28.3 na na na
- contract ARPU 52.7 51.3 50.2 49.2 47.9 46.5 45.1 43.7 na na na
- prepaid ARPU 12.5 12.6 12.8 12.7 12.7 12.5 12.2 12.1 na na na
churn
churn (quarterly) 1.09 na na na na 36.2% 34.8% 37.1% 38.0% 41.5% 43.4% 31.0%
o/w contract churn na na na na 12.1% 11.1% 10.9% 11.3% 12.5% 11.2% 11.7%
churn (annual rolling) (4) 1.11 40.1% 40.4% 40.1% 39.4% 38.2% 37.3% 36.8% 36.5% na na na
o/w contract churn 13.9% 13.8% 13.3% 12.8% 12.1% 11.7% 11.5% 11.4% na na na
network coverage
% 4G coverage of population (2) 72% 79% 79% 84% 89% 95% 97% 99% 99% 100% 100%
fixed KPIs
customer base
number of lines (copper + FTTH) (3) 1.12 5,571 5,422 5,295 5,156 5,025 4,909 4,797 4,695 4,579 4,496 4,403
- retail lines 4,435 4,347 4,271 4,194 4,120 4,058 3,988 3,933 3,860 3,809 3,744
- wholesale lines 1,137 1,075 1,023 963 905 850 809 762 719 687 660
broadband (3) (4) 2,198 2,159 2,131 2,105 2,130 2,139 2,153 2,206 2,268 2,323 2,377
o/w FTTH customers 3 5 8 17 27 39 57 88 117 145 176
ARPU (per month, in PLN)
fixed broadband ARPU (quarterly, in PLN) 1.13 na na na na 60.3 60.1 59.9 59.2 58.2 57.1 58.1
fixed broadband ARPU (annual rolling, in PLN) (4) 1.14 60.5 60.8 61.0 61.2 61.2 60.9 60.5 60.1 na na na
internet features
VoIP customers 555 567 587 614 633 644 651 664 678 728 771
IPTV and satellite customers (3) 756 761 774 787 798 803 761 766 775 792 814
broadband
broadband market share (in %) (1) 1.15 30.4% 29.9% 29.6% 29.3% 28.0% 27.8% 27.4% 27.4% 27.7% 28.0% 28.3%
revenues 317 302 312 304 629 607 304 306 315 323 620 629 1,249 1,235
yoy variance (cb) -4.6% -2.5% -3.5% 0.6% 2.3% 1.4% -1.1%
mobile services 2.21 252 247 257 248 509 495 255 258 255 253 510 511 1,019 1,006
yoy variance (cb) -1.9% -3.7% -2.8% 1.1% -0.6% 0.3% -1.3%
mobile equipment sales 2.22 38 32 28 30 67 63 27 26 38 40 65 65 131 128
yoy variance (cb) -15.5% 6.7% -6.0% -4.8% 5.4% 1.1% -2.5%
fixed services 2.23 25 21 25 21 50 42 20 19 23 19 43 38 92 80
yoy variance (cb) -15.7% -15.9% -15.8% -4.2% -17.6% -11.3% -13.8%
o/w fixed broadband 7 4 8 7 15 10 6 4 8 4 14 9 29 19
yoy variance (cb) -47.1% -16.6% -31.4% -25.9% -41.7% -34.8% -33.0%
other revenues 2.24 2 2 2 5 3 7 2 3 0 11 3 14 6 22
yoy variance (cb) 16.6% 242.4% 125.1% 40.1% 400.3% 257.3%
revenues 302 309 304 299 607 609 306 311 323 322 629 633 1,235 1,242
yoy variance (cb) 2.3% -1.6% 0.3% 1.7% -0.2% 0.7% 0.5%
mobile services 2.21 247 254 248 250 495 504 258 258 253 259 511 516 1,006 1,021
yoy variance (cb) 2.9% 0.9% 1.9% -0.1% 2.0% 1.0% 1.4%
mobile equipment sales 2.22 32 31 30 24 63 56 26 28 40 38 65 66 128 122
yoy variance (cb) -3.7% -19.3% -11.2% 9.0% -4.3% 0.9% -5.0%
fixed services 2.23 21 18 21 18 42 36 19 18 19 19 38 37 80 73
yoy variance (cb) -13.8% -15.0% -14.4% -7.2% 3.1% -2.1% -8.6%
o/w fixed broadband 4 4 7 4 10 9 4 5 4 7 9 12 19 21
yoy variance (cb) 12.5% -31.4% -15.0% 17.6% 49.5% 33.6% 7.5%
other revenues 2.24 2 6 5 7 7 13 3 8 11 6 14 14 22 27
yoy variance (cb) 201.5% 36.8% 81.1% 124.0% -43.3% -3.3% 24.3%
CAPEX 2.08 62 77
% of revenues 10.2% 12.5%
mobile KPIs
customer base
mobile customers (excl. MVNOs) 1.02 3,891 3,950 3,974 4,033 3,909 3,928 3,925 3,956 3,924 3,957 3,971
- contract 1.03 3,019 3,078 3,112 3,194 3,088 3,132 3,164 3,225 3,239 3,299 3,353
- prepaid 1.04 872 872 861 839 821 796 761 731 685 659 618
MVNOs customers 1.06 1,712 1,992 1,699 1,787 1,819 1,909 1,992 2,043 1,999 1,933 1,069
fixed KPIs
customer base
number of lines (copper + FTTH) 1.12 204 199 196 195 171 166 159 159 158 151 143
broadband customers 36 35 32 32 34 37 43 60 76 88 103
revenues by activity
revenues 405 396 402 409 807 805 409 421 410 422 818 843 1,625 1,648
yoy variance (cb) -2.2% 1.8% -0.2% 3.2% 2.9% 3.0% 1.4%
mobile services 2.21 351 330 340 342 691 671 344 349 332 337 676 686 1,368 1,358
yoy variance (cb) -6.0% 0.4% -2.9% 1.5% 1.4% 1.5% -0.7%
mobile equipment sales 2.22 19 26 20 24 39 50 22 28 32 37 54 64 93 115
yoy variance (cb) 40.2% 17.4% 28.3% 23.3% 16.5% 19.3% 23.1%
fixed services 2.23 27 30 31 33 58 63 32 34 35 34 67 67 125 130
yoy variance (cb) 12.0% 5.8% 8.7% 4.4% -2.9% 0.6% 4.4%
o/w fixed broadband 11 14 11 15 22 29 12 16 14 16 26 32 48 61
yoy variance (cb) 29.8% 32.8% 31.3% 30.1% 19.7% 24.5% 27.7%
other revenues 2.24 8 9 10 11 18 20 9 11 12 15 21 25 39 45
yoy variance (cb) 15.8% 7.4% 11.0% 12.2% 25.2% 19.3% 15.5%
revenues by country
revenues 405 396 402 409 807 805 409 421 410 422 818 843 1,625 1,648
Romania 230 221 219 233 448 454 227 243 233 250 460 493 909 947
Slovakia 2.22 141 138 145 137 286 275 146 142 149 143 294 286 580 561
Moldova 30 33 35 36 65 69 35 34 34 32 69 66 134 135
others 10 9 11 10 21 19 8 7 0 0 8 7 28 26
eliminations (6) (5) (7) (6) (13) (11) (7) (5) (6) (4) (13) (10) (26) (21)
revenues by activity
revenues 384 395 396 403 781 798 414 417 422 433 835 850 1,616 1,648
yoy variance (cb) 2.8% 1.5% 2.2% 0.8% 2.6% 1.7% 1.9%
mobile services 2.21 318 326 330 332 649 658 342 343 337 343 679 686 1,328 1,344
yoy variance (cb) 2.5% 0.5% 1.5% 0.3% 1.8% 1.0% 1.3%
mobile equipment sales 2.22 26 25 23 26 49 51 27 28 37 42 64 71 113 122
yoy variance (cb) -1.9% 11.9% 4.7% 4.6% 15.1% 10.7% 8.1%
fixed services 2.23 30 33 33 34 63 67 34 33 34 34 67 67 130 134
yoy variance (cb) 9.2% 3.8% 6.4% -2.8% 0.6% -1.1% 2.5%
o/w fixed broadband 14 17 15 17 29 33 7 7 13 15 20 22 49 55
yoy variance (cb) 17.2% 9.1% 13.0% 6.2% 13.5% 10.9% 12.2%
other revenues 2.24 10 10 10 11 20 21 11 13 15 14 25 26 45 48
yoy variance (cb) 6.5% 3.1% 4.7% 19.4% -4.4% 5.6% 5.2%
revenues by country
revenues 384 395 396 403 781 798 414 417 422 433 835 850 1,616 1,648
Romania 221 235 233 240 454 476 243 251 250 260 493 511 947 987
Slovakia 2.22 138 135 137 136 275 271 142 139 143 142 286 281 561 552
Moldova 30 28 32 30 62 58 33 32 32 34 66 67 128 125
others 0 0 0 0 0 0 0 0 0 0 0 0 0 0
eliminations (5) (4) (5) (4) (10) (8) (5) (5) (4) (3) (10) (8) (20) (16)
revenues by activity
revenues 396 409 405 434 801 843 418 447
yoy variance (cb) 3.2% 7.1% 5.2% 6.9%
mobile services 2.21 327 331 334 342 662 673 345 353
yoy variance (cb) 1.2% 2.3% 1.8% 2.6%
mobile equipment sales 2.22 25 31 26 41 52 71 29 41
yoy variance (cb) 20.5% 55.9% 38.5% 44.8%
fixed services 2.23 33 35 34 38 67 74 33 38
yoy variance (cb) 6.9% 13.2% 10.1% 17.1%
o/w fixed broadband 14 16 13 18 27 34 14 18
yoy variance (cb) 20.2% 31.6% 25.9% 34.6%
other revenues 2.24 10 12 11 12 21 24 13 14
yoy variance (cb) 12.0% 18.0% 15.0% 12.5%
revenues by country
revenues 396 409 405 434 801 843 418 447
Romania 235 246 240 267 476 513 251 277
Slovakia 2.22 135 134 136 136 271 270 139 139
Moldova 30 31 33 34 62 65 34 35
others 0 0 0 0 0 0 0 0
eliminations (4) (3) (4) (3) (8) (6) (5) (4)
mobile KPIs
customer base
mobile customers (excl. MVNOs) 1.02 16,008 15,843 15,338 15,212 15,012 14,835 15,255 15,146 14,683 14,670 14,954
Romania (1) 10,365 10,205 10,284 10,177 10,009 9,846 10,175 10,077 9,647 9,647 9,881
Slovakia 2,854 2,863 2,882 2,896 2,896 2,886 2,888 2,883 2,868 2,856 2,850
Moldova 2,163 2,136 2,172 2,139 2,107 2,103 2,192 2,187 2,168 2,167 2,223
Armenia (until 09/2015) 626 639 0 0 0 0 0 0 0 0 0
fixed KPIs
customer base
broadband customers 140 145 150 156 160 162 165 212 319 337 357
Romania (1) 0 0 0 0 0 0 1 6 112 124 138
Slovakia 137 141 146 152 156 158 160 162 163 168 173
Moldova 4 4 4 4 4 4 4 44 45 45 45
(1) Since 1Q 2017, Fixed-4G (fLTE) offers are included in broadband customer base in Romania (previously included in mobile customer base).
revenues by activity
revenues 1,053 1,124 1,109 1,159 2,162 2,283 1,220 1,304 1,276 1,312 2,497 2,615 4,659 4,899
yoy variance (cb) 6.8% 4.5% 5.6% 6.8% 2.8% 4.8% 5.1%
mobile services 2.21 824 899 868 926 1,692 1,825 982 1,063 1,021 1,065 2,003 2,128 3,695 3,953
yoy variance (cb) 9.2% 6.7% 7.9% 8.2% 4.3% 6.2% 7.0%
mobile equipment sales 2.22 17 17 19 21 36 37 18 17 21 24 39 41 75 78
yoy variance (cb) 0.0% 7.4% 4.0% -1.4% 11.1% 5.5% 4.7%
fixed services 2.23 189 185 200 187 389 372 200 201 203 197 403 398 791 770
yoy variance (cb) -2.1% -6.3% -4.3% 0.9% -3.2% -1.2% -2.7%
o/w fixed broadband 49 53 50 53 99 106 53 55 57 56 110 111 209 217
yoy variance (cb) 7.7% 5.6% 6.6% 4.5% -1.3% 1.5% 3.9%
other revenues 2.24 24 24 22 25 46 49 21 22 30 26 52 48 98 97
yoy variance (cb) -1.1% 13.0% 5.7% 5.3% -14.5% -6.4% -0.7%
revenues by country
revenues 1,053 1,124 1,109 1,159 2,162 2,283 1,220 1,304 1,276 1,312 2,497 2,615 4,659 4,899
Sonatel Subgroup (1) (2) 317 347 347 363 664 710 338 364 347 355 686 719 1,350 1,429
o/w Senegal 182 182 183 185 365 367 187 194 187 184 375 379 740 746
o/w Mali 99 115 118 121 217 236 107 120 112 119 219 240 436 476
o/w Guinea 49 61 55 66 104 127 54 60 57 61 111 122 216 249
Ivory Coast Subgroup (3) 162 181 164 186 327 367 165 188 188 205 353 393 680 760
o/w Ivory Coast 162 181 164 186 327 367 165 188 188 205 353 393 680 760
Egypt (1) 316 333 328 339 644 673 316 332 325 335 642 667 1,286 1,340
o/w mobile services 2.22 273 292 285 296 558 589 276 295 283 293 559 587 1,117 1,176
Morocco (4) 0 0 0 0 0 0 128 132 128 125 256 257 256 257
o/w mobile services 2.22 0 0 0 0 0 0 121 123 118 116 239 239 239 239
Jordan (1) 106 100 114 105 220 205 109 111 109 114 218 224 439 429
o/w mobile services 2.22 44 41 46 42 90 83 46 44 44 43 91 86 181 169
o/w fixed services 2.23 60 56 65 59 125 115 60 63 61 67 120 130 245 246
Cameroon 72 67 69 68 141 135 72 74 72 75 144 149 285 284
Niger 26 26 26 27 52 53 24 25 28 25 52 50 104 103
Democratic Republic of Congo 20 33 23 38 43 71 29 40 33 39 62 78 105 149
others 43 45 47 49 89 95 45 48 53 51 98 98 188 193
eliminations (10) (9) (9) (16) (18) (25) (8) (10) (8) (12) (16) (22) (34) (47)
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
(2) Sonatel Subgroup: Senegal, Mali, Guinea, Guinea-Bissau and Sierra Leone.
(3) Ivory Coast Subgroup: Ivory Coast, Burkina Faso and Liberia.
(4) Since 3Q 2015 and 3Q 2014 cb, full consolidation of Meditel (100% - previously consolidated under equity method).
revenues by activity
revenues 1,218 1,271 1,216 1,245 2,434 2,516 1,338 1,371 1,338 1,359 2,676 2,729 5,110 5,245
yoy variance (cb) 4.4% 2.3% 3.3% 2.5% 1.6% 2.0% 2.6%
mobile services 2.21 987 1,038 984 1,017 1,971 2,055 1,097 1,135 1,102 1,141 2,199 2,276 4,170 4,331
yoy variance (cb) 5.1% 3.4% 4.2% 3.5% 3.5% 3.5% 3.9%
mobile equipment sales 2.22 17 19 20 20 37 39 21 17 22 22 43 40 80 79
yoy variance (cb) 10.8% 0.2% 5.1% -17.2% 0.3% -8.2% -2.1%
fixed services 2.23 190 192 189 188 378 380 198 192 196 182 395 374 773 754
yoy variance (cb) 1.2% -0.3% 0.5% -3.2% -7.5% -5.3% -2.5%
o/w fixed broadband 53 56 57 60 110 117 56 63 52 54 108 117 218 234
yoy variance (cb) 5.9% 6.7% 6.3% 12.8% 4.5% 8.8% 7.5%
other revenues 2.24 24 22 24 20 48 42 22 26 17 14 39 40 86 82
yoy variance (cb) -6.9% -17.7% -12.3% 19.9% -17.6% 3.5% -5.2%
revenues by country
revenues 1,218 1,271 1,216 1,245 2,434 2,516 1,338 1,371 1,338 1,359 2,676 2,729 5,110 5,245
Sonatel Subgroup (1) (2) 338 358 356 371 694 730 354 366 371 393 724 759 1,418 1,489
o/w Senegal 182 184 185 184 367 368 194 182 184 180 379 363 746 731
o/w Mali 115 125 121 133 236 259 120 129 119 135 240 263 476 522
o/w Guinea 52 59 58 64 110 123 49 63 54 61 103 123 213 246
Ivory Coast Subgroup (3) 181 194 186 194 367 388 218 230 308 326 526 556 894 945
o/w Ivory Coast 181 194 186 194 367 388 188 200 205 210 393 410 760 798
Egypt (1) 317 322 284 291 601 614 291 309 205 213 496 522 1,097 1,135
o/w mobile services 2.22 278 283 248 254 526 537 259 270 184 189 442 459 968 995
Morocco (4) 120 125 127 123 247 247 131 134 126 128 257 262 504 509
o/w mobile services 2.22 112 115 117 112 228 227 122 124 117 117 239 240 467 467
Jordan (1) 102 109 103 104 205 214 110 113 115 111 226 225 431 439
o/w mobile services 2.22 41 42 41 42 83 83 44 44 43 46 87 90 170 173
o/w fixed services 2.23 57 64 58 60 115 124 63 65 68 62 131 127 246 250
Cameroon 67 70 68 69 135 139 74 71 75 68 149 139 284 278
Niger 26 26 27 24 53 50 25 23 25 21 50 44 103 94
Democratic Republic of Congo 33 36 38 35 71 70 96 88 73 57 169 145 240 215
others 41 44 46 46 87 90 48 48 51 52 99 99 186 189
eliminations (9) (13) (17) (14) (25) (27) (10) (11) (12) (11) (22) (22) (48) (48)
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
revenues by activity
revenues 1,231 1,239 1,219 1,252 2,449 2,491 1,226 1,264
yoy variance (cb) 0.7% 2.7% 1.7% 3.1%
mobile services 2.21 1,012 1,038 1,005 1,051 2,017 2,089 1,014 1,062
yoy variance (cb) 2.6% 4.6% 3.6% 4.7%
mobile equipment sales 2.22 17 17 16 19 33 36 13 17
yoy variance (cb) 1.1% 16.9% 8.9% 36.1%
fixed services 2.23 187 165 183 166 370 331 181 167
yoy variance (cb) -11.3% -9.5% -10.4% -7.4%
o/w fixed broadband 51 54 52 56 103 110 53 52
yoy variance (cb) 5.4% 8.4% 6.9% -1.3%
other revenues 2.24 16 19 14 16 30 35 18 17
yoy variance (cb) 23.1% 11.6% 17.7% -6.8%
revenues by country
revenues 1,231 1,239 1,219 1,252 2,449 2,491 1,226 1,264
Sonatel Subgroup (1) (2) 372 391 380 400 753 790 377
o/w Senegal 184 177 184 175 368 352 182
o/w Mali 125 138 133 145 259 283 129
o/w Guinea 59 70 59 69 118 139 62
Ivory Coast Subgroup (3) 256 269 256 272 513 541 262 271
o/w Ivory Coast 194 200 194 203 388 403 200 203
Egypt (1) 160 162 156 155 317 317 154 156
o/w mobile services 2.22 142 138 137 135 279 274 135 136
Morocco (4) 126 124 124 133 250 257 131 141
o/w mobile services 2.22 116 113 113 119 229 231 121 127
Jordan (1) 113 109 107 105 220 214 108
o/w mobile services 2.22 43 45 43 47 86 92 42 46
o/w fixed services 2.23 66 60 61 56 127 116 61 52
Cameroon 70 66 69 68 139 134 71 72
Niger 26 21 24 23 50 44 23 22
Democratic Republic of Congo 72 58 68 60 140 118 64 60
others 47 46 48 47 95 94 47 48
eliminations (13) (9) (14) (10) (27) (18) (11) (15)
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
mobile KPIs
customer base
mobile customers (excl. MVNOs) 1.02 100,552 101,959 111,177 110,243 111,864 108,469 113,530 120,688 123,367 127,240 126,699
Sonatel Subgroup (1) 27,938 27,478 26,532 26,146 28,659 26,538 25,554 27,318 29,061 30,243
Senegal 8,356 8,418 8,496 8,413 8,609 8,681 8,594 7,900 8,129 8,247
Mali 14,321 13,453 12,328 11,898 13,997 11,655 10,582 11,263 12,587 13,331
Guinea 4,693 5,005 5,120 5,276 5,481 5,586 5,768 6,033 6,167 6,449
Guinea Bissau 568 603 588 558 572 616 611 599 620 671
Sierra Leone 0 0 0 0 0 0 0 1,524 1,558 1,546
Ivory Coast Subgroup 9,318 9,860 10,335 10,798 11,508 12,748 14,208 19,784 20,728 21,709 22,239
Ivory Coast (2) (4) 9,318 9,860 10,335 10,798 11,508 12,748 12,691 12,407 12,688 13,200 13,531
Burkina Faso 0 0 0 0 0 0 0 5,889 6,451 6,873 7,037
Liberia 0 0 0 0 0 0 1,518 1,488 1,588 1,637 1,670
Egypt (1) 33,764 33,222 32,628 33,065 33,540 33,643 33,534 33,883 34,014 33,814 32,833
Morocco (40% until 2Q 2015 - 100% since 3Q 2015) (2) 5,545 5,711 14,760 13,761 13,276 13,282 14,244 13,877 13,807 14,692 14,510
Jordan (1) (3) (4) 2,845 2,940 3,124 3,010 2,865 2,767 2,942 3,809 3,357 3,622
Cameroon (2) 6,509 7,084 7,576 7,080 6,844 6,813 6,482 5,844 5,928 6,330 6,989
Niger 1,782 1,896 1,859 1,891 1,917 1,827 1,658 1,649 1,720 1,753 1,800
Democratic Republic of Congo (4) 4,558 5,101 5,279 5,269 4,162 3,900 7,714 7,262 7,516 7,841 8,570
Bostwana 903 908 917 947 958 895 906 906 897 900 885
Madagascar 1,983 2,005 2,044 1,982 1,790 1,711 1,834 1,848 1,813 1,846 1,884
Republic of Centrafrica 448 420 413 395 400 399 402 404 423 427 423
Mauritius (40%) & Vanuatu 366 371 374 385 382 381 389 408 410 373 371
Equatorial Guinea (40%) 184 184 184 184 184 184 184 184 184 184 184
Tunisia (49%) 1,659 1,786 1,904 1,936 1,973 2,020 2,135 2,091 2,087 2,085 2,183
Iraq (20%) 1,283 1,342 1,398 1,434 1,449 1,362 1,345 1,421 1,421 1,421 1,421
Kenya (70% until 06/2016) 1,469 1,652 1,850 1,961 1,957 0 0 0 0 0 0
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
(2) Based on the definition used by the local regulator.
(3) Based on the local entity publication since 4Q 2016.
(4) Adjustment of the customer bases in 4Q 2016.
fixed KPIs
customer base
number of lines (copper + FTTH) 1.12 1,205 1,150 1,152 1,151 1,142 1,118 1,110 1,108 1,109 1,110 1,091
Sonatel Subgroup (1) 286 286 284 283 286 285 281 278 281 281
Ivory Coast Subgroup 259 253 259 264 269 273 273 278 280 294 279
Jordan (1) 436 436 433 430 416 412 409 404 398 386
Mauritius (40%) & Vanuatu 148 148 148 148 149 148 148 149 150 150 149
Kenya (70% until 06/2016) 76 28 28 25 23 0 0 0 0 0 0
broadband customers 881 872 865 869 877 882 884 898 896 911 920
Egypt (1) 365 352 342 339 343 346 347 357 358 359 356
Sonatel Subgroup (1) 124 124 125 121 126 125 120 119 124 127
Ivory Coast Subgroup 40 41 43 49 53 57 64 69 73 78 70
Jordan (1) 211 215 213 214 210 209 205 202 199 194
Mauritus (40%) & Vanuatu 70 71 71 74 76 76 77 80 72 81 82
Tunisia (49%) 63 63 64 64 64 64 64 64 63 63 63
Others 8 7 7 6 7 5 6 6 6 9 32
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
revenues by activity
revenues na 1,789 na 1,871 na 3,660 na 1,817 na 1,903 na 3,719 na 7,379
yoy variance (cb) na na na na na na na
voice 2.25 391 392 783 383 381 764 1,547
data 2.26 686 711 1,397 704 716 1,420 2,817
IT & Integration Services 2.27 461 517 978 483 554 1,038 2,015
mobile services and equipment 2.28 251 251 502 247 252 497 1,000
revenues by activity
revenues 1,793 1,823 1,847 1,843 3,640 3,666 1,796 1,800 1,889 1,887 3,685 3,687 7,325 7,353
yoy variance (cb) 1.7% -0.2% 0.7% 0.2% -0.1% 0.0% 0.4%
voice 2.25 391 380 390 382 781 762 382 375 381 378 763 753 1,544 1,515
data 2.26 692 698 698 704 1,389 1,402 697 698 712 689 1,409 1,387 2,798 2,789
IT & Integration Services 2.27 459 498 508 513 968 1,011 471 490 544 566 1,015 1,056 1,983 2,067
mobile services and equipment 2.28 251 247 251 244 502 491 246 237 252 254 498 491 1,000 982
revenues by activity
revenues 1,832 1,796 1,843 1,819 3,675 3,615 1,788 1,778
yoy variance (cb) -2.0% -1.3% -1.6% -0.5%
voice 2.25 383 358 384 370 767 728 374 362
data 2.26 706 688 711 687 1,417 1,374 692 666
IT & Integration Services 2.27 497 510 501 517 998 1,028 483 488
mobile services and equipment 2.28 246 240 246 245 492 485 238 263
mobile KPIs
customer base
contract mobile customers (excl. MVNOs) 1.03 5,115 5,470 6,149 6,437 6,844 7,221 7,746 8,357 8,888 9,528 9,798
- M2M 1.05 2,626 2,965 3,610 3,866 4,265 4,600 5,104 5,699 6,216 6,817 7,055
- excluding M2M 2,489 2,506 2,539 2,570 2,579 2,621 2,643 2,658 2,672 2,711 2,743
fixed KPIs
customer base - Worldwide
IP VPN accesses 344 348 348 348 348 349 350 351 353 353 352
revenues 422 462 472 494 894 956 476 486 475 473 951 959 1,845 1,915
yoy variance (cb) 9.6% 4.7% 7.0% 2.0% -0.4% 0.8% 3.8%
international carrier services 2.29 344 375 380 394 724 769 412 406 391 380 803 786 1,528 1,555
shared services 2.30 77 88 92 100 169 188 64 80 84 93 148 173 317 360
revenues 441 454 466 450 907 904 479 456 467 451 946 908 1,853 1,812
yoy variance (cb) 3.1% -3.5% -0.3% -4.7% -3.3% -4.0% -2.2%
international carrier services 2.29 375 378 394 379 769 757 406 386 381 384 786 770 1,555 1,527
shared services 2.30 66 76 72 70 138 147 73 70 86 67 159 138 297 285
operational KPIs
customers (in thousands)
customers (end of period) excl. M2M 25,218 25,165 25,124 25,120 0 0 0 0 0 0 0 0
- contract 14,954 15,050 15,197 15,338 0 0 0 0 0 0 0 0
- prepay 9,380 9,196 9,001 8,849 0 0 0 0 0 0 0 0
- home 884 919 927 933 0 0 0 0 0 0 0 0
net adds (92) (53) (40) (4) 0 0 0 0 0 0 0 0
- contract 53 96 147 141 0 0 0 0 0 0 0 0
- prepay (195) (184) (195) (152) 0 0 0 0 0 0 0 0