Scribd Logo
Upload

Welcome to Scribd!

  • 64 views

    What Is Communication?: Its Essences

    Uploaded by

    Rakesh Talwar
    Communication is the process of meaningful interaction between people through transmitting information, ideas, attitudes, and changing behavior to influence others. It involves the expression of thoughts and emotions through words and actions using various tools. The most common ways of communicating include written, spoken, and visual forms like TV and computers. Effective communication requires overcoming barriers like noise, assumptions, emotions, and distractions through good listening, appropriate body language, and clear expression.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd

    What Is Communication?: Its Essences

    Uploaded by

    Rakesh Talwar
    64 views12 pages
    Communication is the process of meaningful interaction between people through transmitting information, ideas, attitudes, and changing behavior to influence others. It involves the expression of thoughts and emotions through words and actions using various tools. The most common ways of communicating include written, spoken, and visual forms like TV and computers. Effective communication requires overcoming barriers like noise, assumptions, emotions, and distractions through good listening, appropriate body language, and clear expression.

    Original Title

    Communication Skills

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Communication is the process of meaningful interaction between people through transmitting information, ideas, attitudes, and changing behavior to influence others. It involves the expression of thoughts and emotions through words and actions using various tools. The most common ways of communicating include written, spoken, and visual forms like TV and computers. Effective communication requires overcoming barriers like noise, assumptions, emotions, and distractions through good listening, appropriate body language, and clear expression.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    64 views12 pages

    What Is Communication?: Its Essences

    Uploaded by

    Rakesh Talwar
    Communication is the process of meaningful interaction between people through transmitting information, ideas, attitudes, and changing behavior to influence others. It involves the expression of thoughts and emotions through words and actions using various tools. The most common ways of communicating include written, spoken, and visual forms like TV and computers. Effective communication requires overcoming barriers like noise, assumptions, emotions, and distractions through good listening, appropriate body language, and clear expression.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 12

    What is Communication?

    COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

    ITS ESSENCES :
    PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND

    EMOTIONS THROUGH WORDS & ACTIONS.


    TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.

    What are the most common ways we communicate?

    Written Word

    Types of Communication
    Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Among colleagues, peers at same level for information

    Upwards Communications :

    Lateral or Horizontal Communication :

    level for information sharing for coordination, to save time.


    In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network Informal Network : : Virtually vertical as per chain go command within the hierarchy. Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.

    HIERARCHY LEVEL
    Executive Director
    Manager

    Vice President A.G.M. Manager Supervisor

    Supervisor 1

    Supervisor 2

    Supervisor 3

    Horizontal Comm.
    Forman

    The Communication Process


    Medium

    Barrier SENDER (encodes) RECEIVER (decodes)

    Barrier

    Feedback/Response

    Barriers to communication
    Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions

    Hearing Vs Listening
    Hearing Physical process, natural, passive Listening Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.

    VALUE OF LISTENING
    Good

    listening reflects courtesy and good manners.

    Good listening can eliminate a number of

    imaginary grievances of employees.


    Listening to others is an elegant art. Good listening skill can improve social relations

    and conversation.

    ESSENTIALS OF COMMUNICATION Dos


    Always think ahead about what you are going to say. Use simple words and phrases that are understood by every

    body.
    Increase your knowledge on all subjects you are required to

    speak.
    Speak clearly and audibly. While listening, always make notes of important points.

    ESSENTIALS OF COMMUNICATION DONTs


    Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of

    people.
    Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you wont be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the

    speaker.
    Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.

    Improving Body Language Tips


    Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely

    Success for YOU


    in the new global and diverse workplace requires excellent communication skills!

    THANKYOU

    You might also like