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    Therapeutic Communication

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    Remedios Bandong
    This document discusses therapeutic communication techniques used by psychiatric nurses. It describes the basic elements of communication including the sender, message, receiver and feedback. It outlines verbal communication techniques nurses can use such as asking open-ended questions, restating, reflecting, focusing, encouraging elaboration and summarizing. It also discusses nonverbal aspects of communication including body language, appropriate physical distances, deliberate touch, silence, and moderating voice quality. The overall goal of these techniques is to focus on the client's needs and encourage them to express concerns in order to have successful communication.

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    Therapeutic Communication

    Uploaded by

    Remedios Bandong
    185 views7 pages
    This document discusses therapeutic communication techniques used by psychiatric nurses. It describes the basic elements of communication including the sender, message, receiver and feedback. It outlines verbal communication techniques nurses can use such as asking open-ended questions, restating, reflecting, focusing, encouraging elaboration and summarizing. It also discusses nonverbal aspects of communication including body language, appropriate physical distances, deliberate touch, silence, and moderating voice quality. The overall goal of these techniques is to focus on the client's needs and encourage them to express concerns in order to have successful communication.

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    Therapeutic Communication

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    This document discusses therapeutic communication techniques used by psychiatric nurses. It describes the basic elements of communication including the sender, message, receiver and feedback. It outlines verbal communication techniques nurses can use such as asking open-ended questions, restating, reflecting, focusing, encouraging elaboration and summarizing. It also discusses nonverbal aspects of communication including body language, appropriate physical distances, deliberate touch, silence, and moderating voice quality. The overall goal of these techniques is to focus on the client's needs and encourage them to express concerns in order to have successful communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    185 views7 pages

    Therapeutic Communication

    Uploaded by

    Remedios Bandong
    This document discusses therapeutic communication techniques used by psychiatric nurses. It describes the basic elements of communication including the sender, message, receiver and feedback. It outlines verbal communication techniques nurses can use such as asking open-ended questions, restating, reflecting, focusing, encouraging elaboration and summarizing. It also discusses nonverbal aspects of communication including body language, appropriate physical distances, deliberate touch, silence, and moderating voice quality. The overall goal of these techniques is to focus on the client's needs and encourage them to express concerns in order to have successful communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 7

    THERAPEUTIC Psychiatric Nursing

    COMMUNICATION
    THERAPEUTIC
    COMMUNICATION
    Is composed of verbal and nonverbal techniques that the nurse uses
    to focus on the clients needs.
    Basic elements of a completed interaction include:
    A.Sender- originator of the message.
    B.Message- information transmitted; may have both latent and
    manifest content.
    C.Receiver- recipient of the message.
    D.Feedback- receivers response to the message, indicating
    understanding.
    .For successful communication, the nurse must be available to listen
    to the client.
    VERBAL COMMUNICATION
    TECHNIQUES
    1. Asking neutral, open-ended questions
    encourages the client to express concerns.
    2.Providing opening remarks or general
    statements based on assessment data gives the
    client an opportunity to begin sharing thoughts
    and feelings.
    3.Restating, repeating to the client the main
    content of the communication, reinforces that
    the nurse is listening to the client.
    VERBAL COMMUNICATION
    TECHNIQUES
    4.Reflecting directs feelings and questions back to
    the client to encourage elaboration.
    5.Focusing allows the nurse to ask goal-directed
    questions to help the client focus on a specific
    area of concerns.
    6. Encouraging elaboration helps the client to
    describe more fully the concerns or problems
    being discussed.
    VERBAL COMMUNICATION TECHNIQUES

    7. Seeking clarification helps the client put unclear thoughts


    or ideas into words.
    8. Sharing information that is relevant to the clients health
    care and well-being promotes trust and encourages the
    client to share thoughts and feelings.
    9. Examining alternatives allows the client to explore options.
    10.Validating information assures the client that he was
    heard and understood.
    11. Summarizing key points of the discussion helps ensure
    accurate communication.
    NONVERBAL ASPECTS OF
    COMMUNICATION
    1.Kinetics- involves body movements such as gestures,
    facial expressions, and other mannerisms.
    2.Proxemics- refers to the physical distance between
    communications, therapeutic communication generally
    takes place within the confines of personal space.
    a. Intimate space: up to 18 inches.
    b. Personal space: 18 inches to 4 feet.
    c. Social-consultative space: 9 to 12 feet.
    d. Public space: more than 12 feet
    NONVERBAL ASPECTS OF
    COMMUNICATION
    3. Touch- should be used deliberately, only after assessing
    the clients condition and likely response; it may be
    inappropriate in some situations and with some clients.
    4. Silence- often a powerful tool, allows periodic pauses to
    give nurse and client time to reflect.
    5. Paralanguage- refers to voice quality (tone, inflection)
    or how a message is delivered the nurse should moderate
    voice quality according to the message being given to the
    client.

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