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    Aanchal

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    Aanchal

    Uploaded by

    ruhichaudhary0613
    4 views13 pages

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    aanchal ppt

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    Copyright:

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    4 views13 pages

    Aanchal

    Uploaded by

    ruhichaudhary0613

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 13

    JAYOTI VIDYAPEETH WOMEN’S

    UNIVERSITY

    BBA IN RETAIL MANAGEMENT

    SUBMITTED BY – LAXMI CHAUDHARY


    SUBMITTED TO-PROF. MINI ARRAWATIA
    ENROLLMENT NO- JV-U/21/5035
    • Mission:

    • To become India's largest retailer delivering superior value to its customers, suppliers and shareholders.

    • To attain global best practices and become a world-class.


    KPIs

    A KPI is a Key Performance Metric, a KPI in retail is a defined and quantifiable measure that is used to assess the
    performance of a retail business.

    These are performance metrics that can be used in various ways to monitor and track retail performance.
    5 Important Metrics for Retail Industry KPIs

    1. Sales per square foot

    Formula: Total net sales / Total square foot Sales per square foot is a compelling metric if you have a physical retail
    space.

    Sales per square foot measures how effectively you’re using the area you have, and sales per square inch is a good
    indicator of your store’s productivity
    while offering insights into store and merchandise layouts.

    2. Conversion rates

    Formula: Total number of conversions / Total number of analysis-relevant interactions * 100

    This generalized KPI offers insight into what turns browsers into customers. While reach and marketing campaigns can
    get your name out there and people to your store, the only way to grow is to ensure your visitors convert into paying
    customers.
    3.Average ticket Size / Sale

    Formula: Total sale / total number of transactions (bills)

    This metric gives us a general idea of how much people are spending. A high dollar amount could mean that shoppers are
    purchasing our more expensive products or
    they’re buying larger quantities.

    4. Item per cash memo

    Formula: Total number of units sold / Total number of transactions (Bills)

    IPCM is a metric used most often within retail sales teams to understand the average number of products customers are
    buying in any given transaction.
    5. Average Transaction Value

    Formula: Total value of all transactions / Number of transactions

    Calculating Average Transaction Value and Average Oder Value is important because it allows us to evaluate the efficiency
    of the sales process and the sales team.
    Customer feedback
    Customer feedback is information provided by customers about their experience with a product or service. Its purpose
    is to reveal their level of satisfaction and help product, customer success, and marketing teams understand where there
    is room for improvement.
    Net Promotor Score (NPS)
    NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company that’s calculated by asking
    customers one question:
    “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”
     Promoters (score of 9 and 10) represent a company’s most enthusiastic and loyal customers:

     Detractors (score of 0 to 6, included) are unlikely to recommend a company or product to others,

     Passives (score of 7 or 8) are not actively recommending a brand, but are also unlikely to damage it with negative
    word of mouth.
    Customer Service Desk

    • A customer service desk is a tool or software that helps customer service teams manage
    incoming service requests. Also known as a support center, the customer service desk is the
    single point of contact for customer service in your business. This system helps your service
    team communicate with your company’s stakeholders, whether these are external customers
    or internal employees within your organization.
    Retail Returns

    A retail return occurs when a customer


    brings purchased items back to a
    retailer in exchange for refund, store
    credit, or similar item. For example, a
    customer might return a shirt because
    it’s too large or a pair of shoes because
    they are too tight.
    In-store product return process

     Verify product returns request


     Create a return request
     Process payment & complete return
     Complete in-store product returns
     Return item to inventory
    THANK YOU!

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