TD June 2024 - RPA

Beyond
June 2024
Human resources slide 3of Automation
The new Frontier
Truedew Technology Chapter
RPA with Generative AI Generative AI and RPA together are transforming industries. While RPA automates repetitive tasks based on
predefined rules, integrating AI enhances this by optimizing workflows and expanding the range of
automatable tasks. This synergy of RPA with Generative AI means AI can handle more complex processes,
making automation smarter and more efficient. AI-powered chatbots, AIOps tools, and low-code platforms
exemplify this evolution, improving productivity and reducing costs. The COVID-19 pandemic highlighted
RPA's value, and its combination with AI promises even greater business transformation, freeing humans for
more critical tasks and making operations smoother and more innovative.
The global robotic process automation market is Generation AI market is expected to touch 136.7
projected to grow from $13.86 billion in 2023 to billion by 2030 at a CAGR of 36.7% . -
$50.50 billion in 2030, at a CAGR of 20.3% in marketsandmarkets
forecast period. - fortunebusinessinsights
India boasts the fastest growth rate in the global

By 2025, 90% of RPA vendors will offer RPA market at 20.8% CAGR. - IDC and UiPath
generative-AI-assisted automation. - Gartner
RPA and Generative AI can
work together… Use Cases:
Combining Generative AI and RPA enhances customer support by Generative AI enhances financial audits by quickly
making interactions more intelligent and efficient. AI assists in processing large data volumes, identifying fraud and errors,
real-time information retrieval, automates data processing, and and continuously improving accuracy. Combined with RPA,
creates personalized responses, significantly improving complaint it standardizes and accelerates compliance reviews,
resolution speed and quality, even amid rising customer service providing precise, detailed evaluations of internal policies
workloads. against regulatory standards, significantly surpassing
manual methods in speed and volume.
Customer Invoice Intelligent Contract

Service Reconciliation Bots Reviews
Combining RPA and Generative AI improves data handling Generative AI enhances RPA bots' ability to understand
and decision-making. RPA collects and processes data, and process natural language, allowing them to
while AI analyzes patterns and creates synthetic data for interpret unstructured textual data like customer
model training. This integration enables RPA bots to make emails and social media comments, and respond
intelligent, data-driven decisions, such as optimizing appropriately.
inventory levels and predicting demand, with high
accuracy and minimal human intervention.
RPA and Generative AI can Process Automation with Generative AI
work together…
Structured Business
- Touchpoints Data Reports
Semi-structured 4 Downstream
Data 1 Input 2 Execute Report
Feed
Unstructured Feedback
Data Loop
3
Human Interfacing Language Models
Generative AI touchpoints
Using Generative AI to find required inputs from a semi structured or unstructured data as input.
1 e.g. – Contract number , contract parties and date from a text or pdf document
Using Generative AI to augment the input or generate synthetic data to validate an execution algorithm
2
e.g. – Generative AI to complete a customer text
Using Generative AI prompts to contextualize the decision

3
e.g. – Prompt to generate an excel on order items, quantity and delivery date
Using Generative AI to provide personalized or specific output

4
e.g. – Prepare a graph based on data to show # of orders created by Value and Date
How can we help?
Benefits
Improved operational efficiency Reduced operational cost
Improve Productivity by removing Reduce manual intervention and process
repetitive and routine tasks. bottlenecks.
Improved process consistency and quality Reduced error rates and risks
Enhance consistency and quality with end Cut down error rates due to automation and
to end visibility of customer journeys and increase auditability of systems and
processes. processes.
Our Capabilities
RPA & Generative AI RPA & Generative AI

Strategy Consulting
Contact Us
[email protected]
www.truedew.consulting RPA & Generative AI
Proof of Concept Development & Support

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Beyond

India boasts the fastest growth rate in the global

Customer Invoice Intelligent Contract

Using Generative AI prompts to contextualize the decision

Using Generative AI to provide personalized or specific output

RPA & Generative AI RPA & Generative AI

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