IHTIMAM Crew Presentation - English

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IHTIMAM "Site Crew Training"

Introduction

 Safety Induction / Safety Moment ..

 Why are we here ?

 Why the change from STOP ?

 IHTIMAM pilot ?
Behavior Based Safety
What is Behavior Based Safety?

1. An Observation process (a way to understand why people behave the way they do)

2. A collection data tool to study the quality of the company's safety management system

3. The way we do things around here. (Our Safety Culture)


Safety Culture

Psychological Factor Behavioral Factor

Leadership
How people think and feel about What do we actually do on a daily basis to
improve safety
safety. Their beliefs & attitudes. Hearts & Daily Actions
Minds

Safety Leadership
Management
Systems

Situational Factor
This is what the organization does to control safety, and
involves a wide number of things such as the physical
environment, management systems, communication,
monitoring and controls, resources etc.
By Dominic Cooper
Behavior Based Safety

What Behavior Based Safety is NOT ?


 Only about observations and feedback

 Concerned only about the behaviors of line employees

 Focused on incident rates

 A substitution for traditional risk management techniques

 Manipulation and blaming of people

 A process that does not require employee engagement & employment


STOP VS Ihtimam

O P
STTOP AM
S I M
H T
I
1. ONE FITS ALL APPROACH 1. CUSTOMIZED APPROACH
2. FOR FIELD STAFF ONLY 2. INCLUDES OFFICE PERSONEL
3. ORIGINALLY LIMITED TO SUPERVISORS 3. VERY SIMPLE
4. GENERIC OBSERVATION CARD 4. DESIGNED THROUGH ENGAGEMENT OF STAFF
5. OBSERVATION CARDS NOT FOCUSED 5. OBSERVATION CARDS ARE LIMITED TO 4 - 6
6. TRAINING SPECIFIC FOR SUPERVISORS FOCUS AREASTO
CASCADED TO ALL STAFF 6. OWNERSHIP OF SYSTEM WITH SUPERVISOR.
7. PRODUCT DILUTION OVER TIME 7. COMPREHENSIVE ONLINE DATABASE
8. DATABASE NOT USER FRIENDLY 8. ONLINE ACTION TRACKING
9. NO ACTION TRACKING 9. TRAINING SPECIFIC TO AUDIENCE
10. QUANTITY OVER QUALITY 10. 4 LEADING KPI’S MEASURE EFFECTIVENESS
Fundamentals of Ihtimam

01

Observe
Observe 06 02
01 Observe an individual or
Close Actions
Close actions related to the 04
group. CI Feedback observation.

Feedback Analyse
02 Give constructive feedback, 05
Analyze the data periodically
with the attempt to identify 05 for areas of improvement.
the root cause. 03
Analyze Document
Document 04 Continuously
06
03 Document the observation in Improve
the database Close Actions Enhance the system in order to
improve ease of use, and
efficiency.
Determining Success (KPIs)

Corrective Actions
Completed
Percent Safe Scores

Quality Observations

Quality Feedback
Observation card

Each
observation card
is limited to 5 to
6 specific
behaviors. This
makes it easy
for employees
to focus on the
critical behaviors
Conducting a Successful Observation
Don’t Hide let the person or people you are observing know you are there. It is normal to wonder, “If they know I am
there, they might do everything right.” One of the goals should be to help create new habits, not to catch a rule violator.

Observe “Can the employee perform the task safely?”.“Do I see anything that concerns me?”
Your observation should find if workers can perform the task safely. You should proactively identify concerns that might
increase the chances of an injury. Observations should not be used as a faultfinding opportunity.

Ask If you see a safe precaution being taken or an exposure to risk, ask the most appropriate questions. For example: Why
did you do it that way? Is that the way you always do it? Do you feel safe doing it that way? Is there a safer way to do it?
Were you trained to do it that way?

Reinforce importance should be placed on reinforcing what the worker is correctly doing to ensure that s/he is not just
being lucky when it comes to injury prevention. If an individual has performed a discretionary precaution while performing
the work, this is an excellent time to reinforce precisely what you observed and encourage him/her to continue.

Express concern when a risk is identified during an observation, expressing concern is a preferred approach rather than
stating someone is “at risk” and “unsafe. If we do not show concern the individual may get defensive. If you show concern
with how a task is performed, this offers a better chance for a conversation leading to an understanding of why risk is a part
of the task.
Congratulations!

You have completed


the IHTIMAM Site
Crew Training

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