Ms. Tulika Chakraverty
Ms. Tulika Chakraverty
Ms. Tulika Chakraverty
SUBMITTED TO
SUBMITTED BY
Enterprise resource planning (ERP) is a platform companies use to manage and integrate the
essential parts of their businesses. Many ERP software applications are critical to companies
because they help them implement resource planning by integrating all the processes needed to
run their companies with a single system.
ERP software can integrate all of the processes needed to run a company.
• ERP solutions have evolved over the years, and many are now typically web-based
applications that users can access remotely.
• Some benefits of ERP include the free flow of communication between business areas, a
single source of information, and accurate, real-time data reporting.
SCOPE OF THE STUDY
analyse and verify a phenomenon. the collection of information is done in two principal
1. Primary Data
2. Secondary Data
DATA ANALYSIS & INTERPRETATION
Q1. How has the implementation of an ERP system affected your organization's productivity?
a. Significantly Improved
b. Moderately Improved
c. No Significant Change
d. Declined
Q.2 What specific productivity metrics or key performance indicators (KPIs) have improved as a
result of the ERP system?
a. Efficiency
b. Accuracy
c. Cost Reduction
d. Customer Satisfaction
e. Inventory Management
f. Sales and Revenue
g. Employee Productivity
Q3. How would you rate the overall user experience of the ERP system in your organization?
a. Excellent
b. Good
c. Fair
d. Poor
Q4. Do you think the ERP system is user-friendly and easy to navigate?
a. Yes
b. No
c. Neutral
5.Have employees in your organization received adequate training on using the ERP system?
a. Yes
b. No
c. Partially
Q6. How would you describe the primary goal of customizing an ERP system for our
organization?
a. To fit our specific business needs
b. To follow industry standards
c. To reduce costs
d. To increase software compatibility
SUGGESTIONS
• Conduct a detailed analysis of the specific areas where productivity has improved and
the reasons behind the changes. This analysis will provide valuable insights into the specific
benefits of the ERP system.
• Continue to monitor and analyse these KPIs to track the long-term impact of the ERP
system. Use these KPIs as a basis for continuous improvement.
• Identify the areas where the user experience can be improved based on feedback from
those who rated it as "Fair" or "Poor." Consider implementing user experience enhancements
and gathering continuous feedback to ensure user satisfaction.
• Work closely with users who provided a "No" or "Neutral" response to identify specific
pain points and make necessary adjustments to improve user-friendliness.
CONCLUSION
• It's crucial to delve deeper into the reasons behind the responses in other
categories to understand the ERP system's impact fully. Further qualitative research may
be necessary to identify specific challenges or concerns.