Lesson№9

Interpersonal communication

Yessenkozha Yenglik Mukhametkalikyzy

The main subtopics of the practical lesson

1. The Concept of
communication: types,
forms, functions

2. Three channels of
communication(Albert
Mehrabian’s rule, 1967)
1. The Concept of communication: types, forms, functions

• Communication is as old as human civilization. The common

need for protection led to group life. As group life
developed, forms of communication also developed.
Communication was in the forms of codes, indications,
signals and expressions.
• Gradually with the increase in population, division of labour,
exchange economy, etc., necessitated the development of
language. In the present day world, communication is vital
need of every Step in any industrial or commercial activity.
The term communication
• The term communication has been derived from the Latin word,
‘communis’, which means common. Literally, communication means,
to tell, show, spread the information and inform. The term
communication is used to signify the process of transferring ideas or
receiving it by any means such as word of mouth, telephone,
telegram, letter, message, etc. Thus, communication stands for
sharing of information, imparting or conveying ideas and knowledge.
 Oral
Communication
Verbal
Communication
Types of Written
communication: Communication
Non-Verbal
Communication
Verbal Communication

• The communication happens through

verbally, vocally or through written
words which express or convey the
message to other is called verbal
communication.
• Example: Baby crying (vocal) is verbal
communication which express the
hungry or pain through vocally.
Oral Communication
• A. Oral Communication: A
communication which happens through
word of mouth, spoken words,
conversations and also any messages or
information are shared or exchanged
between one another through speech
or word of mouth is called oral
communication. Example: Public
speech, News reading, Television, Radio,
telephone and mobile conversations.
 Written Communication:
• B. Written Communication: A
communication happens through any word
written or often written sign which refers
the languages uses in any medium is called
written communication. Example: Simply
any hand written, typed, Newspaper,
printed word documents, letters, books and
magazines.
Non-Verbal Communication
• Non-Verbal Communication: Any
communication without word of
mouth, spoken words, conversation
and written languages are called Non-
Verbal Communication. It happens
through signs, symbols, colours,
gestures, body language or any facial
expressions are known as non verbal
communication. Traffic signals are one
of the best examples for non verbal
 Five major forms of communication:

Intrapersonal Dyadic Small Group Public Mass

Communication Communication Communication Communication Communication
Intrapersonal Communication
• Intrapersonal communication is a
communication which happens yourself. Here
both Source (sender) and receiver is only one.
so, the feedback works without any
interruption. Example: A person can
communicate himself through pain, thinking,
feelings and emotion etc.
 Dyadic Communication

• In Dyadic communication, two persons

are involved in this communication
process. Here the Source becomes a
receiver and receiver become Source
because of dynamic communication
process were the feedback’s are shared
between Source and the receiver.
Small Group Communication
• More than two members
involved in communication
process will become a group
communication. If least number
of persons is involved in the
group communication is called
as small group communication.
In this communication process,
everyone becomes a Source as
well as receiver through sharing
information and gives feedback
Public Communication
• In public communication, Source
or messages from a single
person will reach or received by
huge number of audience. But in
this communication there is no
mutual feedbacks between
source and receiver like small
group communication and it’s
only focused on Speaker.
Mass Communication
In mass communication, basically have
a large number of audience and they
are all can’t grouped together in one
place so we need certain tool or
technology for communication
process. But in mass communication,
there is no direct access with receiver.
So, for that they need media like
newspaper, radio, television and
internet. Here the audience feedback
is very less or delayed.
 Functions of communication

• 1. Informative Function
• We want to inform other people of what we know—facts, information,
and knowledge. In school, most of our speaking activities are directed
to get and give information to develop or improve our knowledge and
skills and to imbibe good values. In social organizations, information is
shared to guide people on the processes and procedures necessary to
operate efficiently and effectively.
• 2. Instructive Function
• Many times, older people, people who hold important information, and
those in the higher rank communicate to instruct people on what to do,
when and where to do them, and on why and how to do them.
• 3. Persuasive Function
• You may find yourself wanting to influence the opinion of others to believe and
accept your stand or claim on an issue or a problem; so you think of strategies on
how to persuade them to change their perspectives or opinion and to decide
accordingly.
• 4. Motivation Function
• We communicate to entice and direct people to act and reach their objectives or
goals in life. In the process, we use positive language to make them realize that
their actions lead them to something beneficial for their being.
• 5. Aesthetic Function
• We use communication for pleasure and enjoyment.
• 6. Therapeutic Function or Emotional Expression
• Communication is curative and serves to maintain good
health. Have you found yourself talking to a friend about your
personal problems? Have you consulted your teacher about
your academic standing? Sometimes, talking to a person does
not mean asking for his/her help; we talk to another person
merely to vent our feelings. After the talk, we find ourselves in
a much better condition to think over matters that trouble us.
• 7. Regulation/Control
• People use communication to maintain control over other people’s attitude and
behavior. Your parents use it to guide, inspire, or reprimand you when you seem
to lose control over your schedule, studies, and relationships, among others. In
school, your teachers and the administrators use communication to direct your
efforts to positive channels in order to learn new skills, gain more knowledge,
develop competencies, and imbibe good values. In the workplace, leaders and
managers use communication to maintain control over their employees and their
work environment, or to encourage them in their work. The media use
communication to urge the public to patronize a new product or service, to
support an advocacy or rally against a cause, or even to remove government
officials from office.
• Social Interaction
• Communication helps us start, maintain, regulate, or even end
relationships with other people. We usually establish a positive climate at
home, in school, and in the workplace by greeting the people around us
and by exchanging pleasantries with them. We also show how we welcome
new classmates or col-leagues by smiling at them and conversing with them
about any topic with the intention of getting to know each other and to feel
that “we belong.” Likewise, we avoid communicating with a person when
our relationship with him/her turns sour. Our nonverbal language tells the
other person that we are using communication in order to stop
communicating with him/her.
2. Three channels of communication(Albert Mehrabian’s rule, 1967)

• Dominant
• The non-verbal elements in the
7 38 55 rule of Communication
show a person’s feelings and
opinions. When someone says
something, their body
language and intonation could
be dominant, as a result of
which there is no agreement
between what they say and
what they radiate.
Three channels of communication(Albert
Mehrabian’s rule, 1967)
• Three basic elements: 7 38 55 rule
According to Albert Mehrabian, interpersonal communication regarding the
communication model consists of three elements:
• Words spoken (Verbal)
That which is literally being said. The spoken word is part of the verbal
communication in this and the intonation and body language are both part of the
non-verbal communication.
• Intonation (Vocal)
How something is said (use of voice). Intonation is the vocal factor and body
language the vocal factor.
• Body language (Visual)
Which posture, facial expressions and gestures someone uses.
 Task for practical class
Prepare presentation for topic «Interpersonal
communication», on the types and forms of
communication give examples insert short
videos from cartoons or movies
Task for lecture
1. Write a summary of this lecture in the form of
a diagram and a table. It is mandatory to write
in a notebook per, make a scan and send it
before 9 00 tomorrow
2. Give your own example for each form of
communication, for each type of
communication, and for communication
functions. Example: One of the forms of
communication is Intrapersonal communication.
Example of Intrapersonal communication: a
person can communicate himself through pain,
thinking, feelings and emotion etc.