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    How To Use Computer

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    Zoila Escalona
    The document discusses the importance of using a gentle response to defuse anger, while a harsh response will only increase conflict and resentment. It then provides learning tasks that ask questions about front office tools, equipment, and paraphernalia. Students are instructed to identify these items, describe their functions, and explain why they are important for front office operations.

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    How To Use Computer

    Uploaded by

    Zoila Escalona
    52 views21 pages
    The document discusses the importance of using a gentle response to defuse anger, while a harsh response will only increase conflict and resentment. It then provides learning tasks that ask questions about front office tools, equipment, and paraphernalia. Students are instructed to identify these items, describe their functions, and explain why they are important for front office operations.

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    how to use computer

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    The document discusses the importance of using a gentle response to defuse anger, while a harsh response will only increase conflict and resentment. It then provides learning tasks that ask questions about front office tools, equipment, and paraphernalia. Students are instructed to identify these items, describe their functions, and explain why they are important for front office operations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    52 views21 pages

    How To Use Computer

    Uploaded by

    Zoila Escalona
    The document discusses the importance of using a gentle response to defuse anger, while a harsh response will only increase conflict and resentment. It then provides learning tasks that ask questions about front office tools, equipment, and paraphernalia. Students are instructed to identify these items, describe their functions, and explain why they are important for front office operations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 21

    KAWIKAAN 15: 1

    Ang malumanay na
    sagot ,nakapapawi ng
    galit,ngunit sa tugong
    marahas,poot ay hindi
    mawawaglit
    Learning Task 1: Answer the following guide
    questions. Write your answers in your activity
    notebook
    Guide Questions:
    1. What are the different FOS tools? FOS
    Equipment? FOS Paraphernalia?
    2. Describe each tools, equipment and
    paraphernalia.
    3. Why these tools, equipment and
    paraphernalia important in Front Office
    operations?
    Learning Task 2: Directions: Match the meaning
    and functions in Column A with Column B. Write
    only the letter of your answer.
    Learning Task 3: Complete the table by
    classifying front office tools, equipment and
    paraphernalia.
    Learning Task 4: Directions: On a separate
    sheet of paper, choose 2 tools, equipment
    and paraphernalia in Front Office Services and
    state why there are important.
    Directions: Write
    the letter of the
    correct answer:
    1. What is known as a device in front
    office that aids in accomplishing the
    task?
    A. equipment
    B. paraphernalia
    C. furnishings
    D. tools
    2. Which is known as the essential
    equipment in front office that records
    bookings and other data of the guests?
    A. computer
    B. printer
    C. credit card
    D. telephone
    3. What kind of front office
    classification is a printer?
    A. equipment
    B. paraphernalia
    C. furnishings
    D. tool
    4. When the guest arrives in the
    hotel with many bags, what front
    office tool can be used?
    A. folio tray B
    B. printer
    C. luggage trolley
    D. scanner
    5. How will you arrange the following
    front office tools, equipment, and
    paraphernalia according to frequency
    of usage?
    A. keycard, laptop, printer, telephone
    B. laptop, telephone, key card, printer
    C. laptop, keycard, printer, telephone
    D. telephone, keycard, laptop, printer
    Use of Tools,
    Equipment and
    Paraphernalia
    As a front desk staff, one of your most
    important tasks is to make sure you
    know the right tool, equipment and
    paraphernalia. You should be well verse
    while using it to avoid delayed checking
    in and checking out of the guest.
    A. How to use the computer.
    The heart of the reservation
    relies solely in computer
    application and hotel
    reservation system.
    For computer hardware follow
    the simple steps:

    1. Checking the cables and


    ports before opening
    2. Power on the system unit.
    3. Click the start button
    4. Perform computer
    operations. Be sure that your
    files are backed up.
    5. After performing
    computer operations, be
    sure to shut down and turn
    off your computer.
    Nowadays, hotels used CRS or the
    computerized reservation system
    which allows hotels to store guests’
    information, room inventory and
    rates and manage reservation
    process. A front desk staff should be
    trained in using the system for it gives
    better efficiency for reservation,
    check in, and check out procedure.
    B. How to use the telephone.
    1. Dial the number you wish to call.
    2. Press the mute button.
    3. If you wish to talk, place your finger
    on your mute button and press it, but
    keep your finger poised over the
    button.
    4. Speak.
    5. When finished speaking press the
    mute button before you return your
    finger to your keyboard.
    6. If the call is continuing, go to step 3.
    7. If the call is finished, hang up the
    telephone.
    How to use the printer.
    1.Make sure that your printer is
    hooked properly before using it.
    2. Open the page you want to print.
    3. When you are ready to print go to
    file and print set up.
    4. Click the printer icon on the tool
    bar and then print.
    Write the word FRONT OFFICE if the statement is TRUE
    and if FALSE, write the word or a phrase to make the
    statement true.
    ________1. Always check cables and port before using any
    equipment device ________
    2. Be sure to shut the computer before using it. ________
    3. Computer is known as the heart of the reservation used
    in front office. ________
    4. Hang up the phone if you are done with your call.
    ________
    5. Using computerized reservation is easy even without
    training

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